JP2004350260A - 途絶えた呼の継続 - Google Patents
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- A61F7/00—Heating or cooling appliances for medical or therapeutic treatment of the human body
- A61F2007/0001—Body part
- A61F2007/0039—Leg or parts thereof
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- A61F7/00—Heating or cooling appliances for medical or therapeutic treatment of the human body
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- A61F2007/0075—Heating or cooling appliances for medical or therapeutic treatment of the human body characterised by electric heating using a Peltier element, e.g. near the spot to be heated or cooled
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- A—HUMAN NECESSITIES
- A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
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- A61F7/00—Heating or cooling appliances for medical or therapeutic treatment of the human body
- A61F2007/0086—Heating or cooling appliances for medical or therapeutic treatment of the human body with a thermostat
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- A—HUMAN NECESSITIES
- A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
- A61H—PHYSICAL THERAPY APPARATUS, e.g. DEVICES FOR LOCATING OR STIMULATING REFLEX POINTS IN THE BODY; ARTIFICIAL RESPIRATION; MASSAGE; BATHING DEVICES FOR SPECIAL THERAPEUTIC OR HYGIENIC PURPOSES OR SPECIFIC PARTS OF THE BODY
- A61H2205/00—Devices for specific parts of the body
- A61H2205/12—Feet
- A61H2205/125—Foot reflex zones
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
- H04M2203/1091—Fixed mobile conversion
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2088—Call or conference reconnect, e.g. resulting from isdn terminal portability
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- H—ELECTRICITY
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- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0164—Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/20—Technology dependant metering
- H04M2215/2026—Wireless network, e.g. GSM, PCS, TACS
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/32—Involving wireless systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
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Abstract
【解決手段】 交換システム補助施設120は、発呼者と呼び出される当事者との間の呼を監視し、両当事者の1つがそれまでに、または、現在、途絶えている時、前記呼を再確立する。再確立は途絶えた当事者の同じまたは異なった電話番号に達成することができ、同じまたは異なった媒体(例えば、有線または無線)を介して達成することができる。本来の呼の呼記録は再確立された呼の呼記録に併合され、したがって、前記当事者が途絶えた時点において存在する呼に関与する当事者の状況を保存する。
【選択図】 図1
Description
・サービスの非継続にもかかわらず、切断された業務用呼および他の重要な相互連絡を継続すること、
・一時的な切断にもかかわらず、顧客連絡センタの待ち行列内に場所を保持すること、
・一時的な切断にもかかわらず、対話式音声音声応答システムにおいて、呼の状況を進行させ続けること、
・要求された、または、待たれていたサービスまたはリソースが利用可能になった時に呼び出し者に連絡を取ること、および、
・途絶えた呼の再接続の際に含まれる労力を最小に抑えること。
・ユーザは、喪失された接続を予測して呼を能動的に保留することができる。
・ユーザは、呼の品質、安全性、または、費用を改善するために、他の有線、無線、Bluetooth、IP電話などに無線電話の呼を能動的に転送することができる。
・ユーザは異なったサービス・プロバイダを使用する他の電話器で会議を行い、続いて、ほとんど切れ目なく、呼を継続するためにその電話器を使用することに切り換えることを能動的に行うことができる。この選択肢は、複数の無線ネットワーク(または、無線、および、Bluetoothネットワーク)に同時にアクセスでき、ユーザの要求に応じて呼のプロバイダを変更できる無線電話器において実施することができる。
・ユーザは、帯域内信号発生を介して交換システムのユーザに利用可能な保留、転送、会議、および、他のサービスのいずれにもアクセスすることができる。
シナリオは、図2の工程200において、仮想ハント・グループ150に割り当てられた電話番号を呼び出す機能126によって提供される呼継続サービスの加入者で開始される。加入者はいかなる有線または無線端末102乃至114からの呼も設置することができる。これに応じて、もし呼が交換システム100に直接に接続される1つの端末102乃至104または112上で行われるなら直接に、または、もし呼が従来のように1つの端末106乃至108または114上で行われるなら通信ネットワーク116を介して間接的にのいずれかで、交換システム100に経路決定される。これに応じて、工程202において、交換システム100は呼を補助施設120に経路決定し、呼のために呼記録を作成する。工程204において、補助施設120の機能126は、ハント・グループ150の仮想端末152乃至154の1つ(に呼を関連付けること)に呼をマッピングすることによって呼の受領に応答する。その後、マッピングされた仮想端末152乃至154と関連する機能126の実例は、加入者に代わって行動し、その後、行動を実行するマッピングされた仮想端末と呼ばれる。マッピングされた仮想端末は呼に応答し、工程206および208において、機能126のサービスに資格があると加入者を認証するため、および、加入者が呼び出している番号を決定し、記録するために呼を介して加入者と通信する。認証はコンピュータ上のログイン手順と類似しており、加入者の個人的電話番号およびパスワードIDを提供するように加入者に案内するマッピングされた仮想端末を含むことができる。呼び出し番号を決定することは、例えばANIを介して、自動的に、または、加入者が通話中の番号を入力するように加入者に案内することによって行うことができる。呼び出し番号はマッピングされた仮想端末によって思い出される。工程210において、加入者が認証されると、マッピングされた仮想端末は交換システム100上でユーザの主電話102乃至104を「引き継ぐ」。ユーザの主電話102乃至104は物理的な電話器である必要はないが、それ自体は、Avaya Definity(登録商標)PBX、すなわち、交換システム100の翻訳データベース内の加入者の個人的な電話番号に関連する1組の交換端末翻訳の「幻影」電話などの仮想電話器であってもよい。翻訳は、中でも、加入者の電話番号に関連する交換システム100の物理的ポート、加入者が資格を有するサービスのタイプ、および、その加入者に対する料金請求の手配を決定する。「引継ぎ」は、交換システム100に、加入者の主電話の端末翻訳をマッピングされた仮想端末に対応する交換システム100の物理的ポートに接続するよう命令するマッピングされた仮想端末を含む。工程212において、交換システム100はそのようにすることで命令に応答し、したがって、マッピングされた仮想電話を加入者の主電話の仮想具体化物にする。さらなる作用は、加入者が外出呼または入来呼のために機能126を起動することを所望するかどうかに依存する。
Claims (12)
- 現行の通信の途絶えた部分の再確立の方法であって、
発呼者と第1の呼アドレスにおける被呼者との間で存在する通信から、当事者がそれまでに、または、現在途絶えていることを検出する工程と、
これに応じて、前記途絶えた当事者のアドレスを決定する工程であって、もし前記途絶えた当事者が前記被呼者であれば、前記決定されたアドレスが前記第1のアドレス以外の前記被呼者の第2の呼アドレスである工程と、
前記決定されたアドレスにおける前記途絶えた当事者への通信を再確立する工程と、
前記現行の通信の呼記録の内容を前記再確立された通信に関連付ける工程とを含む方法。 - 前記現行の通信が第3の呼アドレスにおける前記発呼者と前記第1の呼アドレスにおける前記被呼者との間に存在し、かつ、
もし前記途絶えた当事者が前記発呼者であれば、前記決定されたアドレスが前記第3の呼アドレス以外の前記発呼者の第4のアドレスである請求項1に記載の方法。 - 前記第1および前記第2の呼アドレスの1つ、および、前記第3および前記第4の呼アドレスの1つが前記途絶えた当事者の無線通信接続のためのアドレスであり、かつ、
前記第1および前記第2の呼アドレスの他方、および、前記第3および前記第4の呼アドレスの他方が前記途絶えた当事者の有線通信接続のためのアドレスである請求項2に記載の方法。 - 前記被呼者が顧客連絡センタを含み、
前記現行の通信の呼記録が、前記発呼者が途絶えた時点における顧客連絡センタの連絡待ち行列内での前記発呼者の位置の指示を含み、かつ、
前記通信の再確立が前記連絡待ち行列内での前記発呼者の前記位置を自動的に再確立する工程を含む請求項1に記載の方法。 - 前記当事者の1つが監視当事者に連絡する工程、および、
前記当事者の前記1つが、前記連絡に応じて、前記監視当事者を介して前記当事者の前記1つへの前記現行の通信を確立させる工程をさらに含み、
前記監視当事者が、前記途絶えた当事者がそれまでに、または、現在、途絶えていることを検出するために前記現行の通信を監視する請求項1に記載の方法。 - 現行の通信の途絶えた部分を再確立するための装置であって、
発呼者と第1の呼アドレスにおける呼び出される当事者との間に存在する通信から途絶えている当事者の検出器と、
途絶えている前記途絶えた当事者の検出に応じた前記途絶えた当事者のアドレスの決定器であって、もし前記途絶えた当事者が前記被呼者であれば、前記途絶えた当事者の前記アドレスが前記第1のアドレス以外の前記被呼者の第2の呼アドレスである決定器と、
前記途絶えた当事者の前記決定されたアドレスにおける前記途絶えた当事者への前記通信の再確立器と、
前記現行の通信の呼記録の内容と前記再確立された通信との関連器とを含む装置。 - 前記現行の通信が第3の呼アドレスにおける前記発呼者と前記第1の呼アドレスにおける前記被呼者との間に存在し、かつ、
もし前記途絶えた当事者が前記発呼者であれば、前記決定されたアドレスが前記第3の呼アドレス以外の前記発呼者の第4のアドレスであり、
前記再確立器が前記第2の呼アドレスにおける前記発呼者への通信を再確立する請求項6に記載の装置。 - 前記第1および前記第2の呼アドレスの1つ、および、前記第3および前記第4の呼アドレスの1つが前記途絶えた当事者の無線通信接続のためのアドレスであり、かつ、
前記第1および前記第2の呼アドレスの他方、および、前記第3および前記第4の呼アドレスの他方が前記途絶えた当事者の有線通信接続のためのアドレスである請求項7に記載の装置。 - 前記発呼者または前記呼び出される当事者のいずれかが、
前記発呼者とは別の発呼者および前記呼び出される当事者と自動的に対話する設備を含み、
前記現行の通信の前記呼記録が、前記途絶えた当事者が途絶えた時点での前記設備の状況を含み、かつ、
前記再確立器が前記設備の前記内容を自動的に復元する請求項6に記載の装置。 - 前記再確立器は、前記当事者の1つによって契約されることに応じて、前記当事者の前記1つへの前記現行の通信を確立し、かつ、
前記検出器は、前記発呼者が途絶えたことを検出するために前記現行の通信を監視する請求項6に記載の装置。 - 請求項1乃至5のいずれか1項に記載の方法を実行するように構成された装置。
- コンピュータにおいて実行される時に、請求項1乃至5のいずれか1項に記載の方法を前記コンピュータに実行させる指示を含むコンピュータ読取り可能な媒体。
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US10/442,617 US7228145B2 (en) | 2003-05-21 | 2003-05-21 | Dropped call continuation |
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JP2004350260A5 JP2004350260A5 (ja) | 2005-08-11 |
JP4313165B2 JP4313165B2 (ja) | 2009-08-12 |
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CN (1) | CN100508660C (ja) |
CA (1) | CA2445926A1 (ja) |
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- 2003-10-30 EP EP03256877A patent/EP1480427A1/en not_active Withdrawn
- 2003-12-01 JP JP2003401694A patent/JP4313165B2/ja not_active Expired - Fee Related
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2004
- 2004-05-14 CN CNB2004100432590A patent/CN100508660C/zh not_active Expired - Fee Related
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JP2008219826A (ja) * | 2007-03-08 | 2008-09-18 | Nec Infrontia Corp | 無線通信システム、無線端末および通信中再接続方法 |
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US7228145B2 (en) | 2007-06-05 |
CN100508660C (zh) | 2009-07-01 |
KR100806428B1 (ko) | 2008-02-21 |
JP4313165B2 (ja) | 2009-08-12 |
EP1480427A1 (en) | 2004-11-24 |
CA2445926A1 (en) | 2004-11-21 |
CN1575018A (zh) | 2005-02-02 |
KR20040101009A (ko) | 2004-12-02 |
US20040235509A1 (en) | 2004-11-25 |
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