JP2004341904A - Maintenance service support device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a maintenance service support device capable of reducing the burden of a maintenance worker required for measurement work. <P>SOLUTION: A terminal means 4 comprises a determined value memory 43 for storing a determination value of the measurement work, a work result memory 42 for storing a measurement result, a control part 45 for determining whether or not measurement work information is included in work plan information in a work plan memory 41 to output a display instruction of the measurement work information, comparing the inputted measurement result with the determination value to determine the acceptability, and outputting a display instruction of the determination result; and a display part 47 for displaying the measurement work information and the determination result according to the display instructions. According to this, the determination of the acceptability of the measurement result by the maintenance worker himself/herself is dispensed with, and the burden of the maintenance worker can be thus reduced. Particularly, a special measurement work can be easily performed in a short time. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a maintenance service support device, and more particularly, to a maintenance service support device that communicates between a server and terminal means to support a maintenance service.
[0002]
[Prior art]
When performing maintenance work to maintain and inspect a wide variety of various types of equipment, such as elevators and escalators, and building equipment including refrigerators and security equipment, perform maintenance work. In recent years, the amount of information such as necessary confirmation items and technical knowledge is enormous.In recent years, maintenance personnel have stored necessary information to support maintenance work in It is becoming common to perform maintenance work while checking the information that has been collected.
[0003]
As this type of prior art, when performing the maintenance work, work plan information is received from a server that creates and stores work plan information for a plurality of maintenance personnel, stored in advance in a terminal means, The maintenance work is performed while checking the work plan information. It should be noted that the work plan information of the related art also includes information on bringing tools required for maintenance work. (For example, refer to Patent Document 1).
[0004]
Further, as another conventional technique, the maintenance work result input after the work is completed is transmitted from the terminal means to the server, the server extracts unworkable work that could not be digested from the work result, and reflects the extraction result. In some cases, a subsequent maintenance work plan is created. (For example, see Patent Document 2).
[0005]
[Patent Document 1]
JP-A-6-156915 (paragraph number 0022-0028, FIG. 1)
[0006]
[Patent Document 2]
JP-A-11-314864 (paragraph number 0012-0014, FIG. 2)
[0007]
[Problems to be solved by the invention]
By the way, the prior art described in the above-mentioned Patent Document 1 can check even the information on the carrying tools necessary for maintenance and determine whether there is any measurement work in the work plan. Was not enough. In other words, according to this conventional technique, even when performing a measurement work using a rarely used special measurement tool, for example, a handrail diagnostic measurement of an escalator, the maintenance staff itself checks whether or not the measurement result is acceptable. This had to be done, causing a burden on the work.
[0008]
Further, according to the conventional technology described in Patent Document 2 described above, by inputting the work results to the server, the server can reflect the work results in the subsequent work plan. Could not reflect. Therefore, the information on the pass / fail of the measurement result must be manually reflected in the work plan, which is a factor that increases the work load. Also, no consideration was given to the acceptance of the superior to the measurement results.
[0009]
The present invention has been made in view of such a situation in the related art, and a first object of the present invention is to provide a maintenance work support device that can reduce the burden on maintenance personnel required for measurement work.
[0010]
It is a second object of the present invention to provide a maintenance work support apparatus capable of smoothly performing upper-level acceptance of measurement results and reflecting the measurement results in a work plan.
[0011]
[Means for Solving the Problems]
In order to achieve the first object, an invention according to claim 1 of the present invention provides a server for creating and storing work plan information of a plurality of maintenance personnel, and a server connected to the server via a communication line, and Terminal means for receiving the corresponding work plan information and storing the work plan information in a terminal work plan memory. In the maintenance work support device, the terminal means includes: a judgment value memory for storing a judgment value of the measurement work included in the work plan information; a work result memory for storing a measurement result of the measurement work; Determining whether the work plan information stored in the memory includes measurement work information and outputting a display command of the measurement work information; and inputting the measurement result and the determination. And a control unit that determines whether the result is acceptable or not and outputs a display instruction of the determination result, and a display unit that displays the measurement work information and the determination result according to the display instruction. .
[0012]
According to the invention of claim 1 of the present invention, the control unit of the terminal means determines whether the work plan information stored in the work plan memory includes the measurement work information, and determines the measurement work information via the display unit. Displays measurement work information. In response to this, the maintenance person performs the measurement operation according to the measurement operation information. Further, the control unit compares the measurement result input by the maintenance staff with the determination value stored in the determination value memory to determine whether the result is acceptable or not, and displays the determination result via the display unit. In this way, the pass / fail judgment of the measurement result by the measurement work is performed and displayed by the terminal means, so that the maintenance staff does not need to judge the pass / fail as in the conventional case, thus reducing the burden on the maintenance staff. can do.
[0013]
Further, in order to achieve the second object, the invention according to claim 2 of the present invention is provided with superior terminal means capable of performing a work of receiving the judgment result, and the control unit of the terminal means is adapted to execute the judgment result. To the server, the server stores the received determination result in the work result memory, and creates a subsequent work plan reflecting the inspection result transmitted from the superior terminal means, It is configured to be stored in the work plan memory.
[0014]
According to the invention according to claim 2 of the present invention, after the measurement work, the determination result is transmitted from the terminal means to the server, and the inspection result is performed on the measurement result via the superior terminal means, The server creates a subsequent work plan by reflecting the inspection result from the superior terminal means. As a result, it is possible to smoothly perform the superior inspection of the measurement result and to reflect the measurement result in the work plan.
[0015]
Further, the invention according to claim 3 of the present invention is arranged such that the terminal means includes a personal ID memory for storing personal ID information of a maintenance person operating the terminal means; The personal ID information included in the result is compared with the personal ID information in the personal ID memory, and as a result of the comparison, the individual ID information is determined to be different. The personal ID information included in the measurement result is corrected based on the personal ID information and stored in the work result memory.
[0016]
According to the invention according to claim 3 of the present invention, the control unit of the terminal means compares the personal ID information added to the measurement result by manual input by the maintenance staff with the personal ID information in the personal ID memory. As a result of this comparison, when it is determined that the individual ID information is different, the personal ID information included in the measurement result is corrected based on the personal ID information in the personal ID memory and stored in the work result memory. As a result, the information stored in the work record memory becomes accurate and unnecessary confusion can be avoided.
[0017]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a maintenance work support device of the present invention will be described with reference to the drawings.
[0018]
FIG. 1 is an overall configuration block diagram showing an embodiment of the maintenance work support device of the present invention.
[0019]
As shown in FIG. 1, a maintenance work support apparatus according to the present embodiment includes a server 1 and a plurality of terminal means 2, 4 connected to the server 1 via communication lines 2a, 4a including a LAN line and an Internet line. And a measuring device 3 which is a special measuring tool connected to the terminal means 4 via the communication line 3a. Although not shown, it is needless to say that many terminal means other than the terminal devices 2 and 4 can be connected to the server 1, and here, the terminal means 2 is used for the inspection work of the judgment result described later. The feasible superior terminal means and terminal means 4 will be described as maintenance person terminal means.
[0020]
The server 1 includes a plurality of elevators, elevators such as escalators, etc. to be subjected to maintenance work, a site memory 11 for storing site information such as customer names and locations of building equipment including refrigerators and security equipment, and a maintenance memory. A maintenance staff memory 12 for storing personal IDs, work qualifications, educational histories, work schedule information, etc. relating to a plurality of maintenance staffs to be performed, a maintenance cycle memory 13 for storing maintenance work cycle information set for each maintenance target facility, and a terminal. An input / output IF 17 serving as an interface at the time of transmission and reception with the means 2 and 4; a work result memory 15 for receiving and storing work result information transmitted from the terminal means 2; A control unit 16 that reads out the information in 15 and creates work plan information for each of a plurality of maintenance personnel and controls information communication with each of the terminal units 2 and 4. It is configured to include a work program memory 14 for storing the work plan information generated by the control unit 16.
[0021]
The terminal means 4 for maintenance personnel is connected to the server 1 via the communication line 4a and serves as an interface for transmission and reception between the server 1 and the input / output IF 44, and receives from the work plan memory 14 of the server 1 Work plan memory 41 for storing the obtained work plan information, a judgment value memory 43 for storing the judgment value of the measurement work included in the work plan information, and a work result memory 42 for storing the maintenance work results including the results of the measurement work And a personal ID memory 46 for storing the personal ID information of the maintenance staff using the terminal means 4 and determining whether the work plan information stored in the work plan memory 41 includes the measurement work information. In addition to issuing a display command for work information, comparing the input measurement result with a determination value to determine whether the result is acceptable, issuing a display instruction for the determination result, and controlling the entire terminal means 4. A display unit 47 for displaying measurement work information and a determination result in accordance with a work plan information and a display command, and an operation command to the control unit 45 to perform operations such as input of work results and reception of a work plan. And an operation input unit 48 for performing the operation. Further, the input / output IF 44 can be connected to the measuring device 3 for performing a special measuring operation via the communication line 3a.
[0022]
The terminal means 2 has the same configuration as the terminal means 4 described above, and includes a work plan memory 21, a work record memory 22, a judgment value memory 23, an input / output IF 24, a control unit 25, a personal ID memory 26, a display unit 27, An operation input unit 28 is provided. Since this terminal means 4 is a terminal for the superior who performs the inspection work described later, it is sufficient that the terminal means 4 has only the inspection function, but here, for convenience, the same means as the terminal means 2 is used. .
[0023]
In this embodiment, first, the maintenance person connects the terminal means 4 and the server 1 via the communication line 4a, operates the operation input unit 48, and issues a work plan information transmission command to the server 1. In response to this operation, the control unit 45 reads the personal ID information from the personal ID memory 46, adds the information, and issues a work plan information transmission command to the server 1. The control unit 16 of the server 1 having received this command extracts the work plan information corresponding to the personal ID information added to the work plan information transmission command from the work plan memory 14 and sends the work plan information to the terminal means 4 via the communication line 4a. Send. The terminal means 4 stores the transmitted work plan information in the work plan memory 41. Thereafter, the maintenance staff operates the operation input unit 48 to display the work plan information on the display unit 47, and performs maintenance work according to the work plan information.
[0024]
The control unit 47 of the terminal unit 4 determines whether the work plan information stored in the work plan memory 41 includes a measurement work, and if there is a measurement work, issues a display command to perform measurement on the display unit 47. Display work information. Thereby, the maintenance person connects the measuring device 3 for performing, for example, a handrail diagnostic measurement to the terminal means 4, performs a measuring operation, and stores the measurement result in the operation result memory 42. Next, the control unit 45 reads the determination value in the handrail diagnostic measurement from the determination value memory 43, compares the measurement result with the determination value to determine whether or not the determination result is acceptable, and stores the determination result in the work result memory 42. Further, the control unit 45 displays the determination result on the display unit 47 and notifies the maintenance person of the determination result. Thereby, the maintenance person determines whether or not to perform the measurement operation again.
[0025]
In addition, when the personal ID information is manually input by the maintenance person during the measurement work, the control unit 45 compares the personal ID information included in the input measurement result with the personal ID information in the personal ID memory 46. . As a result of the comparison, when it is determined that the individual ID information is different, the personal ID information included in the measurement result is corrected based on the individual ID information in the individual ID memory 46 and stored in the work record memory 42.
[0026]
The maintenance person who has completed the maintenance work and the measurement work operates the operation input unit 48 to transmit the work result information including the measurement result and the determination result stored in the work result memory 42 to the server 1 and outputs a command. In response to this command, the control unit 45 adds the personal ID information to the commanded transmission data and transmits the work result information to the server 1, and the server 1 stores the work result information in the work result memory 15.
[0027]
Next, a description will be given of the inspection work performed by the superior who has learned that the measurement work has been completed.
[0028]
First, the superior operates the operation input unit 28 of the terminal means 2, connects the terminal means 2 and the server 1 via the communication line 2a, and instructs the server 1 to transmit the work result information of the maintenance staff to the server 1. Output. The server 1 extracts the corresponding work result information from the work result memory 15 in response to this command, and transmits the same to the terminal means 2. The terminal unit 2 displays the received work result information on the display unit 27.
[0029]
Then, the supervisor examines the work result information, and if the measurement result is within the corresponding determination value and determines that the equipment, that is, the handrail, is normal, transmits the inspection result to the server 1. The server 1 stores the inspection result in the operation result memory 15 by the control unit 16 and, assuming that the operation has been completed, that is, creates a subsequent work plan reflecting the inspection result and stores the work plan in the work plan memory 14. Remember.
[0030]
On the other hand, the superior, although the measurement result is within the corresponding determination value, there is an unnatural point in this measurement result, and if it is determined that re-measurement, that is, it is necessary to perform handrail diagnostic measurement again, acceptance is not possible. The inspection result is transmitted to the server 1. The server 1 stores the inspection result in the work result memory 15 by the control unit 16, creates a subsequent work plan based on the re-measured inspection result, and stores it in the work plan memory 14. Further, if the judgment result is unacceptable in the comparison between the measurement result and the judgment value, the supervisor similarly judges that the inspection is not possible. Is created and stored in the work plan memory 14.
[0031]
According to the present invention thus configured, the terminal means 4 determines whether the work plan information includes the measurement work, displays the measurement work information, and compares the measurement result of the measurement work with the determination value. Then, the pass / fail is determined and the result of the determination is displayed, so that it is not necessary for the maintenance person to make a pass / fail determination as in the related art, so that the burden on the maintenance person can be reduced. In addition, the work result information including the measurement result and the determination result is sent from the terminal means 4 to the server 1, and the server 1 thereafter creates the work plan after reflecting the inspection result from the superior terminal means 2. In addition, the superior inspection of the measurement results and the reflection of the measurement results in the work plan can be performed smoothly. Further, the control unit 45 of the terminal unit 4 can detect the erroneous input of the personal ID information added to the measurement result by the maintenance staff, correct the input, and store it in the work result memory 42. The information stored in 42 can be accurate and unnecessary confusion can be avoided.
[0032]
【The invention's effect】
According to the invention of claim 1 of the present invention, the measurement work information is displayed by the terminal means and the pass / fail of the measurement result is determined, so that the burden on the maintenance staff can be reduced. The measurement operation can be performed easily and in a short time.
[0033]
According to the invention according to claim 2 of the present invention, after the measurement operation, the determination result is transmitted from the terminal means to the server, and the inspection result is performed on the measurement result via the superior terminal means. In addition, since the server prepares the subsequent work plan by reflecting the inspection result, it is possible to smoothly perform the superior inspection of the measurement result and to reflect the measurement result in the work plan, which is necessary for the inspection. In addition to reducing labor, the inspection result can be reflected in the work plan without the intervention of personnel.
[Brief description of the drawings]
FIG. 1 is an overall configuration block diagram illustrating an embodiment of a maintenance work support device according to the present invention.
[Explanation of symbols]
1 server 2 terminal means (superior terminal means)
2a Communication line 4 Terminal device (terminal means for maintenance personnel)
4a Communication line 14 Work plan memory 15 Work result memory 16 Control unit 21, 41 Work plan memory 22, 42 Work plan memory 23, 43 Judgment value memory 25, 45 Control unit 26, 46 Personal ID memory 27, 47 Display unit

Claims (3)

A server for creating and storing work plan information of a plurality of maintenance personnel, and terminal means connected to the server via a communication line for receiving the corresponding work plan information from the server and storing the work plan information in a terminal work plan memory; In a maintenance work support device in which a maintenance worker performs maintenance work while checking the work plan information stored in the terminal work plan memory of the terminal means,
A determination value memory that stores a determination value of the measurement work included in the work plan information; a work result memory that stores a measurement result of the measurement work; and the work plan stored in the work plan memory Determine whether or not the information includes measurement work information and output a display command of the measurement work information, and compare the input measurement result with the determination value to determine whether or not the result is acceptable, and determine whether the determination result is acceptable. A maintenance work support device, comprising: a control unit that outputs a display command; and a display unit that displays the measurement work information and the determination result according to the display command. Providing superior terminal means capable of performing the inspection work of the determination result, the control unit of the terminal means transmits the determination result to the server, and the server stores the received determination result in its work record memory 2. The maintenance work support apparatus according to claim 1, wherein the work plan is created by storing the work plan after reflecting the inspection result transmitted from the superior terminal means, and storing the work plan in the work plan memory. The terminal means includes a personal ID memory for storing personal ID information of a maintenance person operating the terminal means, and the control unit includes a personal ID memory included in the input measurement result and a personal ID memory included in the personal ID memory. The personal ID information is compared with the individual ID information, and as a result of the comparison, the individual ID information is determined to be different, and the individual included in the measurement result based on the personal ID information in the personal ID memory 2. The maintenance work support device according to claim 1, wherein the ID information is corrected and stored in the work result memory.

Images