JP2004213343A - Reservation system and reservation accepting server - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation system and a server capable of efficiently managing a store and a facility by designating merchandise or a duty since a user has made a reservation until the user is seated at the time of accepting the reservation from the terminal equipment of the user. <P>SOLUTION: This reservation system 10 is provided to allow a user to designate merchandise or a task when the user has made a reservation for a store or facility, and to decide a preparation start time based on the stand-by time of the user and a time required for preparation for provision when the merchandise or task is designated. Thus, it is possible to quickly provide merchandise or task to a user in a fixed time. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a reservation system and a reservation reception server.
[0002]
[Prior art]
Conventionally, in a store or facility, for example, in the case of a restaurant, a user comes to a store, is guided to a seat, decides a menu, and then an employee takes an order, cooks, and provides the user with it. . For this reason, there is a problem that it takes a long time for the user to come to the store and to leave the store, and the rotation of the store becomes poor.
[0003]
In order to solve this problem, a menu table in which the product information of each product and the average cooking time are set in advance is provided, and when the customer inputs the product ordered by the customer and the visit time, the visit time and the average cooking time are calculated. There has been proposed a reservation order processing device that calculates the cooking start time of a reserved product and automatically instructs the start of cooking when that time comes (for example, Patent Document 1). As a result, it is possible to instruct the start of cooking without putting a burden on the employee, and it is possible to reduce the time from the visit of the customer to the provision of the product.
[0004]
[Patent Document 1]
JP-A-5-120305
[Problems to be solved by the invention]
However, in such a pre-order processing device, the user must make an order at the time of reservation, and if the menu is unknown or undecided, the employee will come to the store after coming to the store to take the order. You cannot place an order unless you are Further, since it is the employee who inputs the visit time and the ordered product, there is a problem that the burden on the employee cannot be completely eliminated.
[0006]
The present invention has been made in view of the above points, and when a reservation is received from a user's terminal device, it is possible to specify a product or service from the time the reservation is made to the time the user is seated. A reservation system and a reservation reception server for improving rotation are provided.
[0007]
[Means for Solving the Problems]
In order to achieve the above object, the reservation system according to the present invention enables a user to designate a product or service when a user makes a reservation for a store or facility, and allows the user to specify a product or service. When the designation is made, the preparation start time is determined based on the waiting time of the user and the time required for preparation for provision.
[0008]
More specifically, the present invention provides the following.
[0009]
(1) A reservation system in which a user's communication terminal and a reservation receiving server for receiving a reservation from the user's communication terminal are connected via a communication line, wherein the reservation receiving server makes a reservation from the terminal device. Identification information acquiring means for acquiring identification information for identifying a user based on information about a reservation from a user who has made the product or a product transmitted from the communication terminal when the identification information is acquired. Designation information reception permitting means for permitting reception of designation information of a service, preparation time storage means for storing preparation time required for providing a product or service received by the designation information reception permission means, and preparation time storage Means for generating instruction information relating to preparation for providing goods or services based on the preparation time stored by the means and the waiting time of the user. A reservation start command notifying unit for notifying a preparation start command based on the instruction information generated by the instruction information generation unit.
[0010]
According to the invention of (1), the user designates a desired product or service from the user's terminal device between the time of reservation and the time of arriving at the seat, so that the product can be obtained after the user is seated. Or shorten the time to provide services. For this reason, the enrollment time per user decreases, and the turnover rate of the store can be increased.
[0011]
Alternatively, it may be detected that the user is present in a place where the product or service can be provided, and after the detection, the user can specify the product or service.
[0012]
The "identification information acquisition means" in the present invention is for acquiring information for identifying a user. In the embodiment described later, at least the CPU 22, the storage unit 28 in the reservation receiving server 21 shown in FIG. , A reservation person database shown in FIG. 3, a reservation information database shown in FIG. 4, and the like.
[0013]
The "designated information reception permitting means" in the present invention is for permitting a terminal device to designate a product or a service. In the embodiment described later, at least in the reservation receiving server 21 shown in FIG. The CPU 22 corresponds to a program and the like stored in the storage unit 28.
[0014]
The "preparation time storage means" in the present invention stores the preparation time of goods or services transmitted from the terminal device. In the embodiment described later, at least the CPU 22 in the reservation receiving server 21 shown in FIG. , The memory 23, the program stored in the storage unit 28, the reservation information database shown in FIG. 4, the cooking time determination table shown in FIG. 6, and the like.
[0015]
The "instruction information generating means" according to the present invention is for generating instruction information for instructing the start of the provision of a product or a service. In an embodiment described later, the CPU 22, the storage unit 28 in the reservation receiving server 21, and the like. Corresponds to a program, a database, etc.
[0016]
The "preparation start command notifying means" in the present invention is for notifying a preparation start command for providing goods or services. In the embodiment described later, at least the CPU 22 in the reservation receiving server 21 shown in FIG. , The display unit 24, the program stored in the storage unit 28, and the like.
[0017]
(2) The reservation receiving server refers to the preparation time setting table in which the preparation time required for providing the product or the service to the user is set in advance and the preparation time setting table, and Preparation time storage means for storing a time required for preparation for providing a product or service to the user stored by the service storage means, preparation time stored in the preparation time storage means, and a user waiting time; Calculation means for calculating a difference between the two, and, when the result calculated by the calculation means falls within a predetermined range, a preparation start instruction notifying means for notifying start of preparation for providing goods or services, The reservation receiving server according to (1), further comprising:
[0018]
According to the invention of (2), when the time required for providing a product or service desired by the user and the waiting time of the user fall within a predetermined range, for example, 10 minutes. , And start preparing for the offer. As a result, one user was provided with goods or services immediately after sitting, but another user did not take a long time from being seated to providing it. In contrast, products and services can be provided within a certain period of time after seating.
[0019]
The “calculating means” in the present invention is for calculating the difference between the user's waiting time and the time required to provide goods or services to the user. 2 corresponds to the database shown in FIG. 5, the order information database shown in FIG. 7, and the like stored in the CPU 22, the memory 23, and the storage unit 28 shown in FIG.
[0020]
(3) The reservation receiving server according to (2), wherein the reservation receiving server notifies the preparation start instruction notifying unit only when the reservation state of the user is canceled.
[0021]
According to the invention of (3), the reservation receiving server notifies the preparation start instruction means only when the reservation state of the user is canceled, so that the product or service is provided after the user is seated. Prepare to provide
[0022]
The user may cancel while not sitting. If reservations are canceled after preparations for providing goods and services are started, time and economic losses are caused to the store. Such a loss can be prevented by making preparations for providing goods and services after the user sits down.
[0023]
(4) The preparation start command notifying means, when receiving designations of goods or services of the same content from a plurality of users, notifies at one time that a plurality of preparations are made for the goods or services of the same content. (2) The reservation receiving server according to (2).
[0024]
According to the invention of (4), it is possible to make preparations for providing a plurality of products or services having the same contents collectively for a plurality of persons, to shorten the time, and to speed up the rotation of the store. .
[0025]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, a preferred embodiment of the present invention will be described with reference to the drawings.
[0026]
[System configuration]
FIG. 1 is a schematic diagram showing a reservation system according to the present embodiment.
[0027]
In the reservation system 10 shown in FIG. 1, a network 51 including the Internet, a dedicated line, a provider, a voice communication station, a base station for a mobile phone, a satellite communication station, and the like is used to reserve goods or services provided in a store. The reservation reception server 21 that controls information on the reservation can be connected, and the reservation reception server 21 can communicate via the network 51.
[0028]
In FIG. 1, the server connected to the network 51 is shown as the reservation receiving server 21 only. However, the present invention is not limited to this, and the function of the reservation receiving server 21 described later is divided into a plurality of servers. You may comprise. Further, such a reservation reception server 21 may be installed in a plurality of stores and an external server for collectively managing the reservation reception servers 21 in those stores may be provided, which is simple.
[0029]
The network 51 includes a plurality of terminal devices 41A, 41B,. . . . . . , Can be connected, and the plurality of terminal devices 41A, 41B,. . . . . . , Can access the reservation reception server 21.
[0030]
Note that each of the terminal devices 41A, 41B,. . . . . . Uses a mobile phone 41A and a PDA (Personal Digital Assistant) 41B, but the present invention is not limited to this, and any terminal device that allows a user to access the network 51 may be used. Is preferred. The portable terminal device includes, for example, a communicable portable terminal device such as a notebook personal computer and a mobile personal computer in addition to the mobile phone 41A and the PDA 41B.
[0031]
As a method of access, each of the terminal devices 41A, 41B,. . . . . . , And a network 51 (provider host computer) such as the Internet, and audio data is supplied using digital radio waves such as a TDMA (Time Division Multiple Access) system or a CDMA (Code Division Multiple Access) system. These radio waves are connected to the reservation receiving server 21 via base stations scattered in various places.
[0032]
In the present embodiment, a configuration is adopted in which communication with the reservation receiving server 21 can be performed via the network 51 using a portable wireless terminal device, but the present invention is not limited to this. It is sufficient if communication is possible, and a wired system or a wireless system may be used.
[0033]
For example, a terminal device that does not have portability may be used. Further, by connecting the terminal device having portability to a wired device, communication with the reservation reception server 21 via the network 51 becomes possible. It may be configured as follows. In this case, exchange of packets created by the TCP / IP protocol group is performed using a dial-up PPP (Point-to-Point Protocol) connection, and the network 51 (between the host computer of the provider and the reservation receiving server 21) is exchanged. In), communication by the TCP / IP protocol is performed. Thereby, the terminal devices 41A, 41B,. . . . . . , Can obtain various kinds of information from the reservation receiving server 21, and can provide various kinds of information to the reservation receiving server 21.
[0034]
In the present embodiment, the terminal devices 41A, 41B,. . . . . . Are connected to the network 51 indirectly by connecting to the reservation reception server 21. However, the present invention is not limited to this, and may be connected to the network 51 indirectly.
[0035]
[Reservation reception server configuration]
FIG. 2 is a block diagram showing a control circuit of the reservation receiving server according to the embodiment of the present invention.
[0036]
As shown in FIG. 2, in the reservation receiving server 21, the data BUS is stored with a CPU 22, a memory 23, a display unit 24, an information acquisition unit 25, a communication I / F 26, a RAID (Redundant Arrays of Inexpensive Disks), and the like. The unit 28 is connected.
[0037]
The program for managing the reservation system 10 shown in FIG. 1, specifically, the terminal devices 41A, 41B,. . . . . . , And programs for providing various services, such as a program for communicating with.
[0038]
The CPU 22 executes various operations in accordance with these programs stored in the storage unit 28, and temporarily records the programs themselves, variables, data, and the like generated by the operation programs in the memory 23. , And controls each circuit unit according to the operation. As will be described in detail later, various processes are executed in accordance with the control programs and various contents stored in the storage unit 28 and the programs. That is, the CPU 22 transmits the terminal devices 41A, 41B,... Transmitted from the network 51 via the line connected to the communication I / F 26. . . . . . , And the information is stored in the memory 23 and the storage unit 28.
[0039]
[Configuration of storage unit in reservation reception server]
Further, the storage unit 28 in the above-described reservation reception server 21 stores a database and a table as shown in FIGS.
[0040]
Incidentally, the "database" in the present invention provides procedures such as data input, update, search, etc., and realizes centralized management of information, and includes a record in one table and a record in another table. , And a relational database that performs processing while associating them with each other.
[0041]
The storage unit 28 stores a user database as shown in FIG.
[0042]
The user database stores information of users of the reservation system 10 in association with each other. These items include “ID”, “name”, “password”, “address”, “telephone number”. , And various types of information such as the address of “e-mail”.
[0043]
In the present embodiment, the terminal devices 41A, 41B,. . . . . . , The communication destination information is determined using the identification information such as the mail address, but the present invention is not limited to this, and various types of information such as the communication destination information using the plurality of identification information of the user. May be controlled. For example, by transmitting the user's "ID" and "password", it is possible to refer to the user database and determine the communication destination information such as the mail address.
[0044]
The “identification information” is information for identifying a user, and is unique to each user. Specifically, it refers to a mail address, ID, and the like.
[0045]
Further, the storage unit 28 stores a reservation information database as shown in FIG. The reservation information database stores information of users of the reservation system 10 in association with each other, and these items include “ID”, “name”, “reservation information ID”, “reservation authentication information”, and the like. And various types of information are associated with each other. The “ID” shown in FIG. 4 is associated with the “ID” shown in FIG.
[0046]
The "reservation authentication information" is for authenticating a user's reservation such as reception in a store, confirmation of a reservation person, and the like in a case where a reservation has been made, and is performed using various methods described later.
[0047]
Further, as shown in FIG. 5, the “reservation information ID” is associated with “reservation reception time information”, “in-store reception time information”, and “product supply time information”, and various processes are performed. In this case, these pieces of information are stored.
[0048]
“Reservation reception time information” is information on the time at which the user has made a reservation from the terminal device. “In-store reception time information” is information on the time at which the user visited the store. Further, “product supply time information” is information on the time at which a product is provided to a user.
[0049]
Further, the storage unit 28 stores a cooking time determination table as shown in FIG. In this table, the menu and the time required to cook the menu are associated.
[0050]
In the present embodiment, the table is used to determine the cooking time. However, the present invention is not limited to this, and any table may be used to determine the time required to provide goods or services to the user. Good.
[0051]
Furthermore, as shown in FIG. 7, the storage unit 28 stores an order information database used by the user after placing an order. These items are associated with “ID”, “product name”, “predicted provision time”, and “cooking start time”.
[0052]
The “predicted provision time” is a predicted time at which the reservation state of the user is canceled and the user is guided to a seat.
[0053]
[Description of Information Acquisition Unit]
An example of such an information acquisition unit 25 will be described with reference to FIG.
[0054]
As shown in FIG. 8, the information acquisition unit 25 in the present embodiment reads reservation authentication information as a two-dimensional image.
[0055]
The information acquisition unit 25 includes an image reading surface 31 and a control circuit (not shown) that supplies the read image information to the CPU 22. By bringing the image closer to the image reading surface 31, the image is read as a two-dimensional image.
[0056]
For example, as shown in FIG. 8, the image displayed or drawn on the image display surface is read as image data by bringing the image reading surface 31 closer to the image display surface 33 on which the two-dimensional barcode is applied. By reading this image data, it can be compared with the reservation authentication information stored in the storage unit 28 to determine whether or not the user is a system user using the reservation system 10.
[0057]
The images employing the two-dimensional barcode are displayed on the terminal devices 41A, 41B,. . . . . . , And the information acquisition unit 25 reads the two-dimensional barcode to collate with the reservation authentication information in the storage unit 28.
[0058]
When the system user visits the store, the information acquisition unit 25 reads an image to detect the visit, and furthermore, the provided product or service can be provided. In this case, the system user The image is read in order to detect whether or not the user is visiting the store.
[0059]
In the present embodiment, the information acquisition unit 25 that reads an image employing a two-dimensional barcode is included. However, the present invention is not limited to this, and has a function of detecting a system user coming to the store. Any function, such as a conventional one-dimensional barcode that does not employ a two-dimensional barcode, a function of acquiring an image, a function of detecting a system user's visit to a store using voice, and communication only in a store Various functions or a combination of the various functions, such as a function of acquiring information using a possible method, may be used.
[0060]
Further, instead of the information acquisition unit using a two-dimensional barcode, an information acquisition unit using an “active code” that can display a one-dimensional barcode while changing it over time may be used. By using the “active code”, the present processing can be executed by using the conventional hardware without replacing a device such as a barcode reader.
[0061]
Further, as will be described later in detail, the reservation authentication information may be transmitted and received by using light rays including infrared rays.
[0062]
[Configuration of terminal device]
FIG. 9 is a block diagram showing a control circuit of the terminal device according to the embodiment of the present invention. Here, the terminal device 41A will be described, but other terminal devices 41B,. . . . . . , Have the same configuration.
[0063]
As shown in FIG. 9, the terminal device 41A includes a CPU 42, a memory 43, a communication interface (hereinafter, referred to as communication I / F) 46 for transmitting and receiving signals, a liquid crystal display panel, a CRT, and the like on a data bus BUS. A display unit 44, an input unit 45 such as a keyboard and a jog dial, a storage unit 48 composed of a flash memory and the like, and an information input / output unit 47 for inputting / outputting information by infrared communication are connected.
[0064]
The CPU 42 executes various operations in accordance with the operation programs stored in the storage unit 48. The operation program itself, variables and the like generated by the operation program are temporarily recorded in the memory 43, and the operation Each circuit section is controlled according to. Various processing contents of the CPU 42 are displayed on the display unit 44 as necessary.
[0065]
The display unit 44 has a function of displaying an image employing a two-dimensional barcode based on reservation authentication information supplied from the reservation reception server 21 when a reservation is made. By displaying an image on the display unit 44, the image is read by the above-described information acquisition unit 25, and it is recognized whether or not a reservation has been made.
[0066]
When the user inputs desired information, for example, information such as ID, name, reservation information, and password, the input unit 45 supplies data representing the desired information to the CPU 42. The CPU 42 supplies the information input by the user to the reservation receiving server 21 via the network 51. As a result, the reservation receiving server 21 receives the information supplied from the terminal device 41A and performs various processes. Of course, the ID, name, reservation information, and the like may be stored in advance and perform various types of information processing based on the information input by the input unit 45.
[0067]
In the present embodiment, as described above, the information acquisition unit 25 performs the matching by displaying the image employing the two-dimensional barcode displayed on the display unit 44, and performs authentication based on the result of the matching. However, the present invention is not limited to this. The present invention is also applicable to a configuration in which collation is performed based on information supplied from the information input / output unit 47 in the terminal device 41A, and authentication is performed based on the result of the collation. Good.
[0068]
Here, an example of a preferred embodiment of the information input / output unit 47 will be described with reference to FIG.
[0069]
An information output surface 36 is provided on a side surface of the terminal device 41A.
[0070]
The information output surface 36 constitutes a part of the information input / output unit 47, and the information output surface 36 emits infrared rays.
[0071]
The information input / output unit 47 emits infrared rays based on the communication information supplied from the CPU 42. The information input / output unit 47 emits the infrared rays to the information acquisition unit in the reservation receiving server 21 so that the terminal device 41A sends the information to the reservation receiving server. The reservation authentication information is supplied to 21. Of course, this communication method need not be infrared, and may be any method that can detect a system user's visit and authenticate that the system user has made a reservation.
[0072]
[Description of system operation]
The system operation processing in the above-described reservation system 10 will be described with reference to the flowcharts of FIGS.
[0073]
In the following, the reservation system 10 is activated, and the CPU 22, the terminal devices 41A, 41B,. . . . . . , Variables used in the CPU 42 are initialized to predetermined values, and are assumed to be operating steadily. The subroutine shown in FIG. 13 is called at a predetermined timing. Further, in the present subroutine, a reservation process of information relating to reservation is performed using the terminal device 41A.
[0074]
First, as shown in FIG. 11, the terminal device 41A executes a reservation information input process (step S101). In this process, the CPU 42 generates reservation information based on the input information supplied from the input unit 45.
[0075]
Specifically, the reservation information includes various data such as an ID and a name of the system user, an e-mail address of a destination of the reservation authentication information, a password, and data for making a reservation. Then, the CPU 42 records the generated reservation information in the memory 43. When this process ends, the process moves to a step S102.
[0076]
Next, the terminal device 41A performs a reservation information transmission process (step S102). In this process, the CPU 42 reads the reservation information recorded in the memory 43 by the process of step S101, and supplies the reservation information to the reservation reception server 21 via the communication I / F 46 and the network 51. When this process ends, the process moves to a step S103.
[0077]
Next, the reservation receiving server 21 executes a reservation information receiving process (step S201). In this process, the CPU 22 receives the reservation information supplied from the terminal device 41A via the communication I / F 26, and records the reservation information in the memory 23. When this process ends, the process moves to a step S202.
[0078]
Next, the reservation receiving server 21 executes a reservation order information generation process (Step S202). In this process, the CPU 22 generates the reservation order information based on the reservation information recorded in the memory 23 by the process of step S201 and the reservation information database located in the storage unit 28.
[0079]
For example, the CPU 22 refers to the reservation information database upon receiving the reservation information in the processing of step S201, and when the reservation information having the reservation order information up to “02” is recorded in the reservation information database. Calculates the reservation order information as a numerical value obtained by incrementing the received reservation information by “03” and “02”, and records the calculated reservation order information in the memory 23. When this process ends, the process moves to a step S203.
[0080]
Next, the reservation reception server 21 executes a reservation authentication information generation process (step S203). In this process, the CPU 22 generates reservation authentication information related to the reservation information recorded in the memory 23 by the process of step S201.
[0081]
In the present embodiment, the reservation authentication information for displaying the image adopting the two-dimensional barcode on the display unit 44 of the terminal device 41A is generated. However, the present invention is not limited thereto, and the present invention is not limited thereto. The reservation authentication information may be supplied as long as the reservation authentication information in the terminal device 41A can be compared with the reservation authentication information recorded in the reservation information database. When this process ends, the process moves to a step S204.
[0082]
Next, the reservation receiving server 21 executes a communication destination information generation process (step S204). In this process, the CPU 22 generates communication destination information based on the reservation information recorded in the memory 23 by the process of step S201. When this process ends, the process moves to a step S205.
[0083]
Next, the reservation reception server 21 executes a waiting person information generation process (step S205). In this process, the CPU 22 generates waiting number information based on the reservation order information of the reservation information database and records the information in the memory 23. When this process ends, the process moves to a step S206.
[0084]
Next, the reservation receiving server 21 executes a predicted waiting time generation process (Step S206). In this process, the CPU 22 calculates an estimated waiting time based on the reservation order information in the reservation information database, and records it in the memory 23. When this process ends, the process moves to a step S207.
[0085]
In the present embodiment, both the waiting person information generation process and the predicted waiting time generation process are configured to be executed. However, the present invention is not limited to this. Any of the generation processes may be executed.
[0086]
Next, the reservation reception server 21 executes a reservation information database storage process (step S207). In this process, the CPU 22 determines the reservation information recorded in the memory 23 by the process of step S201 in correspondence with the user information database as shown in FIG. The reservation order information recorded in the memory 23, the reservation authentication information recorded in the memory 23 by the processing of step S203, the communication destination information recorded in the memory 23 by the processing of step S204, and the memory 23 by the processing of step S206. Is recorded in the reservation information database as shown in FIG. 4 and FIG. When this process ends, the process moves to a step S208.
[0087]
Next, the reservation reception server 21 executes a reservation authentication information transmission process (step S208). In this processing, the CPU 22 determines a communication destination based on the communication destination information recorded in the memory 23 in the processing of step S204, and sends the communication destination to the communication destination via the communication I / F 26 and the network 51 in step S201. The user information such as ID, name, and the like, in which the reservation information recorded in the memory 23 by the process corresponds to the user information database as shown in FIG. 3, and the reservation order information recorded in the memory 23 by the process of step S202. The reservation authentication information recorded in the memory 23 by the processing of step S203, the waiting person information recorded in the memory 23 by the processing of step S205, the estimated waiting time information recorded in the memory 23 by the processing of step S206, Send When this process ends, the process moves to a step S211.
[0088]
Next, the terminal device 41A executes a reservation authentication information receiving process (step S103). In this process, the CPU 42 receives reservation authentication information and the like via the communication I / F 26.
[0089]
At this time, in addition to the reservation authentication information, information on estimated waiting time, information on the number of people waiting, and the like are received.
[0090]
Next, the terminal device 41A performs a reservation authentication information recording process (step S104). In this process, the CPU 42 records the reservation authentication information and the like received in the process of step S103 in the storage unit 48. When this process ends, the process moves to a step S105.
[0091]
Next, as shown in FIG. 12, an order information input process is executed (step S105). In this process, the CPU 42 generates order information based on the input information supplied from the input unit 45.
[0092]
The order information specifically includes a product or service desired by the user. Then, the CPU 42 records the generated order information in the memory 43. When this process ends, the process moves to a step S106.
[0093]
In the present invention, the terminal device 41A may output the reservation authentication information to the reservation reception server 21 so that the reservation information can be input only when the reservation reception server 21 can confirm the reservation authentication information. .
[0094]
Next, an order information transmission process is executed (step S106). In this process, the CPU 42 reads out the order information recorded in the memory 43 by the process of step S105, and supplies the order information to the reservation receiving server 21 via the communication I / F 46 and the network 51. When this process ends, the process moves to a step S107.
[0095]
On the other hand, the reservation receiving server 21 executes an order information receiving process (step S209). In this process, the CPU 22 receives the order information supplied from the terminal device 41A via the communication I / F 26. Then, the order information is associated with the user identification information and recorded in the memory 23. After ending this processing, the process moves to step S210.
[0096]
Next, a cooking time determination table is referred to (step S210). In this process, the CPU 22 determines the cooking time by associating the order information recorded in the memory 23 by the process of step S209 with the cooking time determination table shown in FIG. When this process ends, the process moves to a step S211.
[0097]
Next, the reservation information database is updated (step S211). In this process, the CPU 22 updates the reservation information database according to the provision status of the product or service at the store.
[0098]
For example, the reservation receiving server 21 can include an input unit (not shown), receive an input signal supplied from the input unit, and update the reservation order information. When this process ends, the process moves to a step S212.
[0099]
On the other hand, the terminal device 41A executes a reservation authentication information output process (step S107). This processing is performed when the user comes to the store, and the CPU 42 executes the two-dimensional bar code based on the input signal for displaying the reservation authentication image which is the reservation authentication information supplied from the input unit 45. Is displayed on the display unit 44. When this process ends, the subroutine ends.
[0100]
On the other hand, the reservation receiving server 21 executes a reservation authentication information acquisition process (step S212). In this process, the CPU 22 supplies a command to acquire the reservation authentication information to the information acquiring unit 25 based on the input signal of the input unit or automatically, and the information acquiring unit 25 receives the command. Reads an image employing a two-dimensional barcode that is reservation authentication information. The CPU 22 receives the reservation authentication information read from the information acquisition unit 25 and records it in the memory 23. When this process ends, the process moves to a step S213.
[0101]
Next, it is determined whether or not it is the cooking start time (step S213). In this processing, the CPU 22 determines whether or not the cooking start time recorded in the order information database shown in FIG. 7 has been reached by using a timer (not shown) built in the CPU 22. If it is determined that the cooking start time has come, the process proceeds to step S214, and if it is determined that the cooking start time has not come, the process of step S211 is performed again.
[0102]
Next, it is determined whether or not the reservation state has been canceled (step S214). When guided to the seat, the user outputs the reservation authentication information from the terminal device. Then, the reservation receiving server 21 acquires the reservation authentication information. At this point, the reservation state is canceled. In this process, the CPU 22 determines whether the reservation authentication information has been acquired. If it is determined that the reservation authentication information has been obtained, the process proceeds to step S215. If it is determined that the reservation authentication information has not been obtained, the process of step S214 is performed again.
[0103]
Next, a cooking start notification process is executed (step S215). In this process, the CPU 22 displays on the display unit 24 that cooking should be started. After terminating this process, the present subroutine is terminated.
[0104]
By executing the processing in this manner, the “reservation reception server, after the reservation information from the user is stored, the identification information acquisition unit that acquires the identification information for identifying the user, When the information is obtained, a product or service designation receiving permission means for permitting reception of the product or service designation information transmitted from the communication terminal and a product or service received by the product or service designation reception permission means are provided. Preparation time storage means for storing a preparation time required for preparation, a preparation time stored by the preparation time storage means, and a preparation time for providing goods or services based on a user's waiting time. Instruction information generating means for generating such instruction information, and preparation start instruction notifying means for notifying a preparation start instruction based on the instruction information generated by the instruction information generating means, Since the example was ", the user, between the period from the reservation to get to the seat, it is possible to specify the goods or services in advance hope.
[0105]
Further, "the reservation receiving server refers to the preparation time setting table and the preparation time setting table in which the preparation time required for providing the product or service to the user is set in advance, and the product or service is referred to. Preparation time storage means for storing a time required for preparation for providing a product or service to the user stored by the service storage means, preparation time stored in the preparation time storage means, and a user waiting time; Calculation means for calculating a difference between the two, and, when the result calculated by the calculation means falls within a predetermined range, a preparation start instruction notifying means for notifying start of preparation for providing goods or services, Prepared, the preparation for provision will be started when the time required to provide the desired product or service by the user and the waiting time of the user fall within a predetermined range. . Therefore, a product or a service can be provided in a fixed time after the user is seated, and the store can be efficiently rotated.
[0106]
Furthermore, since the "reservation receiving server notifies the preparation start command notifying means only when the reservation state of the user is canceled", the damage caused by the user canceling the preparation even though the preparation has been started. Can be prevented.
[0107]
In the present invention, when a plurality of users make the same order in the same time zone, the notification of the start of cooking may be made at once. As a result, the same menu can be cooked at one time, and the time can be reduced, and the rotation of the store can be made faster.
[0108]
In addition, in the present embodiment, the notification of the start of cooking is performed in the reservation receiving server. However, the present invention is not limited to this. For example, a monitor may be installed in a kitchen and connected to the reservation receiving server through a communication line. Then, the notification may be performed.
[0109]
Further, in the present embodiment, the user can place an order immediately after receiving the authentication information after the reservation, but the present embodiment is not limited to this, and only places an order after visiting and checking the store. You may be able to do it.
[0110]
Furthermore, in the present embodiment, a reservation system in a restaurant has been described, but the present invention is not limited to this, and any reservation system adopted for products or services other than restaurants can be provided.
[0111]
【The invention's effect】
According to the present invention, a user can designate a product or a service from when a reservation is made to when the user arrives at a seat. Therefore, the time from when the user is seated to when the product or service is provided can be reduced, and the turnover rate of a store or the like can be increased.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a configuration of a reservation system according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a configuration of a reservation receiving server according to an embodiment of the present invention.
FIG. 3 is an explanatory diagram showing a database of a reservation receiving server in one embodiment of the present invention.
FIG. 4 is an explanatory diagram showing a database of a reservation receiving server in one embodiment of the present invention.
FIG. 5 is an explanatory diagram showing a database of a reservation receiving server in one embodiment of the present invention.
FIG. 6 is an explanatory diagram showing a table of a reservation receiving server in one embodiment of the present invention.
FIG. 7 is an explanatory diagram showing a database of a reservation receiving server in one embodiment of the present invention.
FIG. 8 is a schematic diagram illustrating an information acquisition unit according to an embodiment of the present invention.
FIG. 9 is a block diagram illustrating an electrical configuration of a terminal device according to an embodiment of the present invention.
FIG. 10 is a schematic diagram illustrating an information input / output unit of a terminal device according to an embodiment of the present invention.
FIG. 11 is a diagram showing a flowchart of a reservation system in one embodiment of the present invention.
FIG. 12 is a diagram showing a flowchart of a reservation system in one embodiment of the present invention.
[Explanation of symbols]
10 Reservation system 21 Reservation receiving server 22, 42 CPU
23, 43 memory 24, 44 display unit 25 information acquisition unit 26, 46 communication I / F
28, 48 Storage unit 31 Image reading surface 33 Image display surface 36 Information output surface 41A, 41B Terminal device 45 Input unit 47 Information input / output unit 51 Network

Claims (4)

A terminal device;
A reservation receiving server that receives a reservation from the terminal device, and a reservation system connected through a communication line,
The reservation reception server, identification information acquisition means for acquiring identification information for identifying a user based on information on a reservation from a user who made a reservation from the terminal device,
When the identification information is obtained, designation information reception permitting means for permitting reception of designation information of goods or services transmitted from the communication terminal,
Preparation time storage means for storing the preparation time required for providing the goods or services received by the designated information reception permission means,
Instruction information generating means for generating instruction information relating to preparation for providing goods or services based on the preparation time stored by the preparation time storage means and the user's waiting time,
A reservation start instruction notifying unit for notifying a preparation start instruction based on the instruction information generated by the instruction information generation unit. The reservation reception server, a preparation time setting table in which the preparation time required for providing the product or service to the user is set in advance,
By referring to the preparation time setting table, a preparation time storage unit that stores a time required for preparation for providing a user with the product or service stored by the product or service storage unit,
Calculation means for calculating the difference between the preparation time stored in the preparation time storage means and the waiting time of the user;
A preparation start command notifying unit for notifying a start of preparation for providing a product or a service when a result calculated by the calculation unit falls within a predetermined range. 1. The reservation receiving server described in 1. 3. The reservation receiving server according to claim 2, wherein the reservation receiving server notifies the preparation start instruction notifying unit only when the reservation state of the user is canceled. The preparation start command notifying means, when receiving designation of goods or services of the same content from a plurality of users, notifies the user at once that multiple preparations are made for the goods or services of the same content. 4. The reservation receiving server according to claim 3, wherein:

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