JP2004139298A - Business support system and business support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business support system and business support method for supporting business by customer call by which information required for each existing customer and new customer candidate can be efficiently collected, and a sales person in charge can easily acquire the information in a business activity by a door-to-door customer call in newspaper sales or the like. <P>SOLUTION: Information on an existing customer and information on a new customer candidate are classified and stored in a contracting party database 110 and a new business database 120 respectively and are managed. Information on existing customer such as contract terms is input by a business store terminal 200 installed at a business store. Information on door-to-door customer call status for each customer is input from a mobile terminal 310 such as a cellular phone which a sales person in charge possesses. Thus, recorded customer information can be referred by retrieving with required conditions from the business store terminal 200 or the mobile terminal 310. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a sales support system and a sales support method for supporting sales by visiting a customer in a business type in which sales activities are performed by door-to-door visits such as newspaper sales.
[0002]
[Prior art]
2. Description of the Related Art In the business of selling goods and services closely related to daily life, such as delivery of a newspaper to a house, a sales activity in which customers in a sales area visit door to door is generally performed. Sales promotion in such sales activities is often carried out by individual salespersons and know-how, and management is rarely performed by managers to make sales activities more efficient.
[0003]
Therefore, for example, if a salesperson retires, the successor cannot pass on know-how and information on the sales area.The salesperson cannot use short-term employees such as part-time workers because of the importance of getting used to and collecting information. Such a problem will occur.
[0004]
In response to such issues, by having salespeople possess mobile devices, managers can collect the latest information from salespeople to gain an overall picture of sales activities, and increase the personality of sales activities. It is also possible to support more efficient sales activities by reducing them. From this point of view, inventions have been made in which information obtained by a salesperson at a business site using a portable terminal is collected into a management system, and sales information can be easily provided to agents and succeeding persons (for example, And Patent Document 1).
[0005]
[Patent Document 1]
JP-A-2002-259669
[0006]
[Problems to be solved by the invention]
However, the invention described in Patent Literature 1 has a main purpose of sharing information necessary for performing follow-up with an existing customer who has already delivered goods, etc. No means for pioneering is included. In the above-mentioned sales activities, it is also important to efficiently acquire and utilize information for cultivating new customers, while maintaining customers by providing services to existing customers.
[0007]
As described above, in addition to the information on the existing customers, the information on the candidates for the new customers is also managed. However, there is a limit to how to collect such information efficiently. In addition, since the types of information required for conducting business activities are different, it is necessary to manage information from a different perspective and viewpoint than when managing information on existing customers.
[0008]
In addition, existing customers may need a focused approach from the perspective of strengthening sales, such as extending contracts or resuming suspended contracts. It must also be easy for people to acquire.
[0009]
The present invention, in response to these problems, efficiently collects necessary information for each of existing and new customer candidates in order to support sales activities by door-to-door visits to customers such as newspaper sales. It is another object of the present invention to provide a sales support system and a sales support method for supporting sales by customer visits, in which a salesperson can easily obtain such information.
[0010]
[Means for Solving the Problems]
In order to solve these problems, the present invention is a sales support system for supporting sales activities by visiting customers, and stores contractor information storing contractor information on contracted contractors among the customers. Means, new business information storage means for storing new business information relating to a new business uncontracted among the customers, and at least a part of the contractor information or the new business information from a portable terminal connected through a communication network. Customer information receiving means for receiving customer information, the contractor information includes a contractor visit history of visiting each contractor, and the new business information includes And the customer information received by the customer information receiving means includes the contractor visit history or the new business visit history. And wherein the Murrell.
[0011]
According to the present invention, it is possible to separately manage information on a contractor who is an existing customer and information on a new business partner who has not yet made a contract, in which information that can be collected and information necessary for business activities are different among customers. In addition, by configuring the system so that the visit history of each customer can be received from the mobile terminal, the sales representative can immediately input the situation at the time of the customer's visit from the mobile terminal. Efficient information collection becomes possible through the door-to-door visit activity of the city.
[0012]
Here, sales activities refer to activities that involve customers, including new pioneers, in order to promote the sale of specific products and services. Means the form to be performed. Sales activities by customer visits include, for example, door-to-door visit activities of newspaper shops to promote the provision of newspaper home delivery services.
[0013]
The contractor information can include information on attributes of an existing customer who is a counterparty of the contract, and information on contract contents such as an object of the contract and a contract period. The new business information may include, in addition to the attribute information about the customer who has not yet made a contract and is a sales target, information about a vacant house that is expected to move in even if the target is not a person. The contractor visit history and the new business visit history can include information on the date and time when these customers were visited, the person in charge, the feeling at the time of the visit interview, and the like.
[0014]
The portable terminal includes all portable communication terminal devices capable of data communication, such as a mobile phone and a PDA. The communication network includes all networks, such as a mobile phone communication network and the Internet, that can perform data communication by connecting from a mobile terminal.
[0015]
In addition, according to the present invention, when a reference request for at least a part of the contractor information or the new business information is received from the mobile terminal, information for displaying the received information is transmitted to the mobile terminal. An information transmitting means may be provided.
[0016]
With this configuration, the customer information collected as described above can be referred to from the mobile terminal, so that the salesperson can search for a customer near the current location or schedule a visit even when he is out for a door-to-door visit. Information related to the customer, such as a past visit history of the customer, can be acquired when necessary.
[0017]
Furthermore, the present invention can be characterized in that the customer information receiving means is connected to a branch office terminal through a communication network, and receives contract information on contract conditions for the contractor from the branch office terminal. . When receiving a reference request for at least a part of the contractor information or the new business information from the branch terminal, an information transmitting unit that transmits information for displaying the received reference request to the branch terminal. It may be provided with a feature.
[0018]
It is general that detailed information such as contract conditions for individual contractors is managed by contracts and the like at sales offices instead of individual sales staff. In response to such a situation, in this configuration, it is possible to input detailed information on the contract conditions and the like of the contractor by referring to the contract and the like from a terminal installed in the branch office. Here, the branch office terminal includes all terminals capable of data communication, such as a personal computer installed in the branch office.If the branch office has a customer management system for personal computers, Necessary information may be extracted and transmitted to the sales support system according to the present invention.
[0019]
In addition, if the sales office is configured to be able to refer to the latest information such as the visit history collected by the salesperson, the salesperson who visits the door-to-door visit can refer Instructions can also be given.
[0020]
The new business destination includes a vacant room where no resident is present, and the customer information receiving means receives occupancy information in which a resident newly enters the vacant room from the portable terminal. You can also.
[0021]
In business by door-to-door visits, when a new occupant enters a vacant room such as an unoccupied house, there is often a great chance to acquire a new customer. Therefore, it is effective to add vacancy information to the new business destination information. Also, if information indicating that a new occupant has moved in is collected from the sales staff using a mobile terminal, it is possible to quickly and efficiently capture the occupancy information and use it for business activities.
[0022]
The contractor information includes the end of the contract period of each contractor, and selects the contractor whose end of the contract period corresponds to a certain period, and transmits the information on the contractor to the mobile terminal or the business terminal. It is also possible to provide a contract terminator information transmitting means for transmitting to the shop terminal.
[0023]
In sales to maintain existing customers, it is important to encourage customers who are nearing the end of their contracts to renew their contracts. Therefore, the end of the contract period is recorded for each contractor who is an existing customer, and the contractor whose end is approaching, for example, one month before the renewal time is picked up and intensively visited, thereby improving efficiency. Business activities.
[0024]
The new business information includes prospective information on the contract prospect of each new business partner, and when a request for reference to the prospective information is received from the mobile terminal or the branch terminal, the mobile terminal or the branch terminal receives the request. The information processing apparatus may further include an expected information transmitting unit that transmits the expected information.
[0025]
In cultivating a new business destination, for example, in the case of newspaper sales, it is inefficient to repeatedly visit a business partner who has subscribed to another paper and has a long-term contract. Conversely, if the situation is immediately before the contract renewal time of another paper or if the user has lost the subscription at the time of the previous visit, it is efficient to make intensive visits. By sharing such information between managers and sales representatives rather than at the level of individual sales representatives, efficient sales activities can be performed even when the sales representatives are on vacation or taking turns.
[0026]
In addition, the present invention can also be configured as a sales support method using each system, corresponding to the sales support system corresponding to each configuration of the present invention.
[0027]
BEST MODE FOR CARRYING OUT THE INVENTION
Embodiments of the present invention will be described below in detail with reference to the drawings. In the following embodiment, newspaper sales will be described as an example of a business type in which business activities are conducted by visiting customers, but the present invention is not limited to such an embodiment.
[0028]
FIG. 1 and FIG. 2 are diagrams showing the outline of the flow of sales activities for new business partners and sales activities for existing contractors, respectively, in newspaper sales. FIG. 3 is a diagram showing an outline of the sales support system according to the present invention. FIG. 4 is a block diagram showing an example of the configuration of the sales support system according to the present invention. FIGS. 5 and 6 are diagrams showing an example of the association between the tables of the contractor database and the association between the tables of the new sales database, respectively, for the sales support system according to the present invention. FIGS. 7 and 8 are diagrams showing examples of a screen for searching for information on a new business destination from a mobile terminal and a screen for newly inputting information about a new business destination from a mobile terminal, respectively, in the sales support system according to the present invention. is there. 9 to 14 show the sales support system according to the present invention, respectively, the reader information table of the contractor database, the contract information table of the contractor database, the contract information table used for contracts in the contracted state of the contractor database, It is a figure showing an example of composition of a visit history table of a contractor database, a house information table of a new business database, and a visit history table of a new business database. FIG. 15 is a flowchart in the sales support system according to the present invention, in which a salesperson newly inputs a visit history regarding a new business destination from a mobile terminal.
[0029]
With reference to FIG. 1, a flow of business activities for a new business destination in newspaper sales will be described. First, the salesperson checks a newly built property or a vacant property in the area of the responsible area, and starts a visit when a new occupant enters the property. In addition, non-new residents, readers of other newspapers who do not currently have a contract, can be visited as new business destinations. If information on the homes to be visited is collected as home information, the efficiency of sales activities can be improved by mutual use of sales representatives.
[0030]
When a visit to a customer is started, the visit is repeated while observing the customer's response until the contract. At the time of the visit, it is desirable to record the customer's response at each visit and also keep a record of the distribution of promotional items such as daily necessities called "spread materials". By managing the records of these visits as visit histories, other salespeople can smoothly substitute for salespeople when they are on vacation or taking turns, and the manager can instruct the salespeople as needed. Can also be sent. As a result of such activities, when a subscription is concluded, a contract is signed and a new contractor is created.
[0031]
Next, with reference to FIG. 2, a flow of a sales activity for an existing contractor in newspaper sales will be described. A reader who is a contractor who has made a subscription contract through business activities as shown in FIG. 1 starts subscription according to the contract contents. The subscription contract may be indefinite or may have a fixed time limit, but if the time limit is set, it will be necessary to work to renew the contract when the end is near and the visit will be started. It is desirable to manage the information about the attributes and the terms of the readers necessary for such business activities as reader information and contract information so that a visit can be started promptly.
[0032]
When a door-to-door visit for contract renewal is started, as in the case of new sales, by managing the visit history of customers, it is possible to ensure the substitutability of salespeople and instruct managers to salespeople. Becomes possible. As a result of such activities, when the contract renewal is concluded, a new contract is concluded and the subscription is started according to the new contract contents. If the contract is terminated and not renewed, the customer will be classified as a new business partner with no contract. Also, if the cancellation of the subscription is due to temporary reasons such as travel or transfer, it is different from the point that a specific period can be expected for resumption, so it is not completely new, It is desirable to manage as a "reading" state.
[0033]
FIG. 3 shows an outline of a sales support system according to the present invention. The sales support system 100 according to the present invention includes a contractor database 110 and a new sales database 120. Since information on the contract conditions and the like of the existing contractor is usually managed by the sales office, the information is recorded in the contractor database 110 from the office terminal 200 through a communication network such as the Internet.
[0034]
On the other hand, the salesperson possesses a portable terminal 310 such as a mobile phone during sales activities, so that a new vacant house can be found and information on entering a vacant house can be obtained through the communication company server 300 and a communication network such as the Internet. Recorded in the database 120. In addition, information on visit history such as a situation in which a sales representative visits a contractor or a new business partner is also transmitted from the portable terminal 310 such as a mobile phone to the contractor database 110 or the communication company server 300 and the communication network such as the Internet. Recorded in the new sales database 120.
[0035]
In FIG. 4, a sales support system 100 according to the present invention includes a contractor database 110, a new sales database 120, control units 131 and 132, and stores terminals 200 and 210 through a communication network such as the Internet. Connected to the portable terminals 310 and 320 via the client server 300. The contractor database 110 includes a reader information table 111, a contract information table 112, and a visit history table 113. The new business database 120 includes a house information table 121 and a visit history table 122.
[0036]
The contractor database 110 manages information on existing contractors. The reader information table 111 records reader attribute information, and the contract information table 112 records contract conditions for each contract contracted by each reader. The visit history table 113 records the history of making door-to-door visits on a contract basis. The information input to the reader information table 111 and the contract information table 112 is performed from the sales office terminal 200 or 210 of the business office having the contract information, and the information input to the visit history table 113 is performed by actually visiting the business at the site. It is performed from the portable terminal 310 or 320 possessed by the sales representative in charge.
[0037]
FIG. 5 shows an example of association between tables in the contractor database 110. A record for each reader is provided in the reader information table 111, and the attribute information of the reader A is recorded in the reader information table 111. The contract information table 112 has records for each of the contract A1 and the contract A2 that the reader A has contracted so far. Assuming that the contract A1 is a past contract and the contract A2 is a current contract after renewal, a visit history table 113 is associated with each record, and a visit history corresponding to each contract period is recorded here. Records are provided. Since the visit histories A1-1 to A1-3 correspond to the past contract period, no new record is added. However, with regard to the contract A2 which is currently continuing, when a visit is made, the visit histories A2-2. A new record is provided below and a visit history is recorded.
[0038]
The same applies to the reader B, but after the expiration of the contract B1, the subscription is canceled for a temporary reason such as travel or transfer. Such a situation is managed as “reading off”, and visit histories about the time of resumption are recorded in visits B2-1 to B2-2.
[0039]
FIG. 9 shows an example of the configuration of the reader information table 111 of the contractor database 110. Records corresponding to each reader are provided in this table, and in each record, attribute information such as name, address, and contact information is recorded as shown in FIG.
[0040]
FIG. 10 shows an example of the configuration of the contract information table 112 of the contractor database 110. Records corresponding to each contract are provided in this table, and information about contract conditions including the end date of the contract as shown in FIG. 10 is recorded in each record.
[0041]
FIG. 11 shows an example of the structure of a contract information table 112 used for a contract in a non-reading state in the contractor database 110. In this table, an independent record is provided corresponding to the contract that ended earlier, and in each record, information on the suspension status including the reason for terminating the contract and the scheduled date of resumption is recorded as shown in FIG. Is done.
[0042]
FIG. 12 shows an example of the configuration of the visit history table 113 of the contractor database 110. In this table, records corresponding to each visit are provided, and in each record, information on the situation at the time of the visit, such as the situation and the expanding of the materials, is recorded as shown in FIG.
[0043]
The new sales database 120 manages information on new sales destinations. The house information table 121 records general information on houses to be operated, and the visit history table 122 records the history of door-to-door visits for each house. The information input to the house information table 121 is performed by the salesperson who goes out during the visit activity, and the information input to the visit history table 122 is performed by the mobile terminal 310 or From 320.
[0044]
FIG. 6 shows an example of association between tables in the new sales database 120. In the house information table 121, a record for each house is provided. For house A, related information is recorded in the house information table 121. Each record is associated with a visit history table 122, and the visit history table 122 is provided with a record of a visit history of visiting the house A. The visit histories A1-1 to A1-4 are records that record information corresponding to each visit history of the house A. On the other hand, since the house B is only registered as a vacant house, no data is recorded in the visit history table 122 until a new resident enters and a visit is started.
[0045]
FIG. 13 shows an example of the configuration of the house information table 121 of the new business database 120. Records corresponding to each house are provided in this table. Each record includes, in addition to basic information such as the address of the house as shown in FIG. 13, sales activities for the house such as a resident and a salesperson. Necessary information is recorded. Here, if the field regarding the resident is blank, it can be determined that the house is an empty house. If the fields related to the person in charge code and the person in charge name are blank, it can be determined that the house has not been visited.
[0046]
FIG. 14 shows an example of the configuration of the visit history table 122 of the new business database 120. In this table, records corresponding to each visit are provided, and in each record, information on the situation at the time of the visit, such as the situation and the expanding of the materials, is recorded as shown in FIG.
[0047]
As described above, necessary information is input to the contractor database 110 and the new sales database 120 from the sales office terminal 200 or 210 and the mobile terminal 310 or 320, respectively. All of this information can be referred from the branch terminal 200 or 210 and the portable terminal 310 or 320, respectively, to the extent necessary for the branch or sales person.
[0048]
FIG. 7 shows a case where the new sales database 120 is recorded in the new sales database 120 from the mobile terminal 310 or 320 by accessing the new sales database 120 using the mobile phone's Internet connection function using the mobile phone as the mobile terminal. 5 shows an example of a screen for searching for information on business destinations.
[0049]
From the main menu screen, it is possible to select a search for a transferee, a search for new prospect information, and a search from an address. When the transfer-in / out menu is selected, options such as an address search and a narrow-down search for the transfer-in / out are displayed. When an address search is selected among these, by selecting an address, the corresponding business destination can be selected, and the residence information and visit history of each can be referred to. When the refined search is selected, by specifying conditions such as an area, whether or not there is an unoccupied house, and whether or not there is a visit history, a corresponding business destination can be selected, and residence information and visit history for each can be referred to.
[0050]
FIG. 8 shows that the new sales database 120 is similarly accessed from the mobile terminal 310 or 320 by accessing the new sales database 120 using the mobile phone's Internet connection function using the mobile phone as the mobile terminal. 7 shows an example of a screen for inputting information regarding a visit situation.
[0051]
If you select the new menu via the main menu, move-in / move-in menu, you will see the newly discovered house address such as the address of the house, the presence or absence of the resident, the name of the person in charge, and the status of the interview if you visited and interviewed And the prospect of the contract can be entered. Since the sales person can easily input such information from the business destination, it is possible to easily collect information in the new sales database 120.
[0052]
FIG. 15 is a flowchart showing a flow in which a salesperson newly inputs a visit history regarding a new business destination from a mobile terminal. The salesperson sends a connection request from a portable terminal such as a mobile phone (S01), and searches and refers to the house information of the visited house by narrowing search from an address or the like (S02).
[0053]
Here, it is referred to whether or not the resident is recorded in the house information (S03). If the resident is not recorded and the resident is treated as a vacant house, the name of the resident is input (S04). If the resident is recorded or after the resident is entered, it is referred to whether or not the salesperson is recorded (S05). If the rep is not recorded, the name and the rep of the rep The code is input (S06). When the person in charge is recorded, or after the person in charge is input, information on the contents of the visit, such as the interview situation and the prospect of the contract, is input (S07). The information input by the sales representative is recorded as a visit history for each residence.
[0054]
【The invention's effect】
According to the present invention, in sales activities such as newspaper sales by door-to-door visits to customers, required information is efficiently collected for each of existing customers and candidates for new customers, and this information is easily acquired by a salesperson. Therefore, sales activities by visiting customers can be made more efficient. Even in sales offices, this information can be used for instructing sales representatives on important visits, adjusting duplication of visits between sales representatives, taking over work when replacing sales representatives, etc. Therefore, the effective operation efficiency of the salesperson can be improved.
[Brief description of the drawings]
FIG. 1 is a diagram showing an outline of a flow of business activities for a new business destination in newspaper sales.
FIG. 2 is a diagram showing an outline of a flow of a sales activity for an existing contractor in newspaper sales.
FIG. 3 is a diagram showing an outline of a sales support system according to the present invention.
FIG. 4 is a block diagram showing an example of a configuration of a sales support system according to the present invention.
FIG. 5 is a diagram showing an example of association between tables of a contractor database in the sales support system according to the present invention.
FIG. 6 is a diagram showing an example of association between tables in a new sales database in the sales support system according to the present invention.
FIG. 7 is a diagram showing an example of a screen for searching for information on a new business destination from a portable terminal in the business support system according to the present invention.
FIG. 8 is a diagram showing an example of a screen for newly inputting information on a new business destination from a mobile terminal in the business support system according to the present invention.
FIG. 9 is a diagram showing an example of a configuration of a reader information table of a contractor database in the sales support system according to the present invention.
FIG. 10 is a diagram showing an example of a configuration of a contract information table of a contractor database in the sales support system according to the present invention.
FIG. 11 is a diagram showing an example of a configuration of a contract information table used for a contract in a hibernation state of a contractor database in the sales support system according to the present invention.
FIG. 12 is a diagram showing an example of a structure of a visit history table of a contractor database in the sales support system according to the present invention.
FIG. 13 is a diagram showing an example of a configuration of a house information table of a new business database in the business support system according to the present invention.
FIG. 14 is a diagram showing an example of a structure of a visit history table of a new business database in the business support system according to the present invention.
FIG. 15 is a flowchart in the sales support system according to the present invention, in which a sales person newly inputs a visit history regarding a new business destination from a mobile terminal.
[Explanation of symbols]
100 Sales support system
110 Contractor Database
111 Reader Information Table
112 Contract Information Table
113 Visit history table
120 New Sales Database
121 House information table
122 visit history table
131 control unit
132 control unit
200 office terminal
210 branch office terminal
300 Telecommunications carrier server
310 mobile terminal
311 Mobile terminal

Claims (12)

A sales support system to support sales activities by visiting customers,
Contractor information storage means for storing contractor information on contracted contractors among the customers,
New business information storage means for storing new business information regarding the new business uncontracted among the customers,
Customer information receiving means for receiving at least a part of the customer information of the contractor information or the new business information from a mobile terminal connected through a communication network,
With
The contractor information includes a contractor visit history of visiting each contractor,
The new business information includes a new business visit history that visited each new business,
The customer support information received by the customer information receiving means includes the contractor visit history or the new business visit history. When receiving a reference request for at least a part of the contractor information or the new business information from the mobile terminal, the mobile terminal includes information transmission means for transmitting information for displaying the received information to the mobile terminal. The sales support system according to claim 1, wherein: 3. The sales support system according to claim 1, wherein the customer information receiving unit is connected to a branch office terminal through a communication network, and receives contract information on contract conditions of the contractor from the branch office terminal. system. When receiving a reference request for at least a part of the contractor information or the new business information from the branch terminal, an information transmitting unit that transmits information for displaying the received reference request to the branch terminal. The sales support system according to any one of claims 1 to 3, further comprising: The new business destination includes a vacant room where no resident exists,
The sales support system according to any one of claims 1 to 4, wherein the customer information receiving means receives, from the portable terminal, occupancy information of a new occupant entering the vacant room. The contractor information includes the end of the contract period of each contractor,
2. A contract terminator information transmitting means for selecting a contractor whose end of the contract period corresponds to a predetermined period and transmitting information on the contractor to the portable terminal or the sales office terminal. 6. The sales support system according to any one of claims 1 to 5. The new business information includes information on the sales representative of each new business,
When the mobile terminal or the sales office terminal receives a reference to information on a new business destination that does not include a sales representative, the sales information is referred to the presence or absence of a sales representative, and the sales representative is not included. The sales support system according to any one of claims 1 to 6, further comprising a salesperson information transmitting unit that transmits information on a new business destination to the mobile terminal or the branch terminal. The new sales information includes expected information on the contract prospects of each new business partner,
8. A forecast information transmitting means for transmitting said forecast information to said portable terminal or said branch terminal when receiving a reference request for said forecast information from said portable terminal or said branch terminal. Sales support system described in Crab. A method of sales support to support sales activities by visiting customers,
A computer storing contractor information on a contracted contractor among the customers in a storage device;
A step in which the computer stores, in the storage device, new business information relating to the new business uncontracted among the customers;
From a portable terminal connected through a communication network, a computer receives the customer information of at least part of the contractor information or the new business information,
The contractor information includes a contractor visit history of visiting each contractor,
The new business information includes a new business visit history that visited each new business,
A method of business support, wherein the customer information includes the contractor visit history or the new business site visit history. A step in which a computer receives a reference request for at least a part of the contractor information or the new business information from the mobile terminal,
A step in which a computer transmits information for displaying information for which the reference request has been received on the mobile terminal,
The business support method according to claim 9, comprising: The sales support method according to claim 9 or 10, further comprising a step of a computer receiving contract information on contract conditions of the contractor from a branch terminal connected through a communication network. A step in which a computer receives a reference request for at least a part of the contractor information or the new business information from the branch terminal; and a computer transmits information for displaying the received reference request to the branch terminal. Steps to
The sales support method according to any one of claims 9 to 11, further comprising:

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