JP2004102427A - Reception desk system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve the convenience of a customer and the operational efficiency of a store by shortening the waiting time of the customer who receives the provision of an article or a service in the counter of a store, and improving the efficiency of a counter operation. <P>SOLUTION: This system is provided with a terminal 11 for a reception desk which allows a customer to input preliminary input information, a portable terminal 12 carried by the customer which stores the preliminary input information received from the terminal 11 for the reception desk, and receives a notice that the customer's turn in a counter comes around and a terminal 14 for a staff member arranged in the counter which receives the preliminary input information from the portable terminal 12 by local radio transmission. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a reception system and a reception method.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in stores that perform window operations for providing various services, such as branches in financial institutions such as banks and shinkin banks, relatively many customers have come to the store to enjoy the service with respect to the number of windows. In this case, the customer receives a reception slip as a card with a reception number from a reception terminal such as a reception card issuing machine or the like, and sits on a waiting seat installed at a waiting corner, and the reception number is called. The reception process that waits until it is performed is performed. Then, when the reception number is called, the customer goes to a designated window, is received at the window, and performs various procedures for enjoying the service.
[0003]
This allows the customer to sit in a waiting seat and wait for a turn without having to make a line in front of the window, so that the customer does not feel tired. In addition, when the number of people waiting for a turn, the reception number being received at the window, and the like are displayed on the display device, the customer can predict the waiting time to some extent, so that the customer does not feel mental stress.
[0004]
On the other hand, the clerk at the counter can concentrate on the task without being asked by the customer for the waiting time, so that the efficiency of the counter operation is also improved.
[0005]
[Problems to be solved by the invention]
However, in the conventional reception system, since the procedure is started after the customer is accepted at the counter, confirmation of the customer's business, entry of application documents such as an application form suitable for the business, customer It takes a long time for the initial stage of a series of procedures such as personal authentication. In addition, after the initial stage procedure is completed, the staff at the counter starts the process for providing the service, so that the customer has to wait again until the process is completed.
[0006]
FIG. 2 is a diagram showing a procedure flow in a conventional window.
[0007]
As shown in the figure, since the customer receives a reception slip and before it is accepted at the counter, the staff at the counter performs processing for providing services to other customers, and so on. The waiting time indicated by (1) will be spent. Subsequently, the customer spends a waiting time indicated by (2) in the figure from the time when the counter staff starts the process for providing the service to himself until the process is completed, Thereafter, a document such as a receipt indicating the result of the processing can be received. That is, the waiting time occurs twice.
[0008]
On the other hand, the clerk at the counter does not do anything while the customer is filling in the application documents such as the application form, so that the waiting time indicated by (3) in the figure is spent. For this reason, the efficiency of the counter operation by the staff decreases, and the overall holding time in the store increases.
[0009]
The present invention solves the above-mentioned conventional problems, shortens the waiting time of customers receiving goods and services at the counter of the store, and improves the efficiency of the counter business, thereby improving the convenience of the customer and the store. An object of the present invention is to provide a reception system and a reception method that can improve work efficiency.
[0010]
[Means for Solving the Problems]
Therefore, in the reception system of the present invention, a reception terminal in which the customer inputs the pre-input information, and the pre-input information carried by the customer and received from the reception terminal are stored, and the order at the counter is stored. A mobile terminal that receives a notification that the user has arrived, and a clerk terminal that is provided at the window and receives the pre-input information from the mobile terminal by local wireless communication.
[0011]
In another reception system of the present invention, further, a reception terminal in which the customer inputs pre-input information, and the customer carries the pre-input information received from the reception terminal, and stores the pre-input information at the window. The portable terminal includes a portable terminal that receives a notification that the turn has come, and a clerk terminal that is provided at the window and receives the pre-input information by email from the portable terminal.
[0012]
In the reception method of the present invention, the pre-input information is input to the reception terminal, and the portable terminal carried by the customer receives and stores the pre-input information from the reception terminal, and the order at the window is changed. Receiving the notification that the information has been received, the clerk terminal provided at the window receives the pre-input information from the mobile terminal.
[0013]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
[0014]
FIG. 1 is a diagram showing a configuration of a reception system according to the first embodiment of the present invention.
[0015]
In the figure, reference numeral 10 denotes a reception system for performing a customer reception process in a store, and includes a reception terminal 11, a mobile terminal 12, a reception server 13, a clerk terminal 14, and a customer-operated automatic transaction device 15.
[0016]
Here, the store is, for example, a branch office or a branch office of a financial institution such as a post office, a bank, a shinkin bank, or the like, but is also an agency such as a travel agency or an insurance agency, a department store, a supermarket, or the like. Stores, pharmacies, medical institutions such as hospitals, public institutions such as city halls and town halls, etc., may be in any form as long as they have windows and provide goods and services for a fee or free of charge. Is also good.
[0017]
In addition, one or more windows are provided at the store, and the customer and the person in charge provide the customer with the provision of goods and services, such as delivery of procedure documents and consultation, in a face-to-face state. It is a place to perform procedures for delivery, delivery of goods, price, etc.
[0018]
Here, the customer is an individual who applies for payment or no charge of goods and services at the window.For example, when the store is a branch or a branch office of a financial institution, the customer requests deposit and withdrawal of a deposit. If they are medical institutions, they are patients who receive diagnosis and treatment, and if they are public institutions, they are residents who pay taxes, register their family register, and so on. Further, the clerk is a staff member who performs the business of the store, and is a person who responds to the customer at the counter.
[0019]
It is desirable that the reception terminal 11 or the reception terminals 11 be disposed at a place away from the window in the store, for example, around the entrance of the store or around a waiting seat. May be done. Here, the reception terminal 11 is a computing means such as a CPU and an MPU, a storage means such as a semiconductor memory and a magnetic disk, a display means such as a CRT (Cathode Ray Tube), a liquid crystal display panel, and an LED (Light Emitting Diode) panel. , Such as a speaker, a voice output device such as a speaker, a keyboard, a joystick, a touch panel, a pen input tablet, and other input means, a communication interface, a printing machine, etc., which is necessary for a general-purpose small computer such as a personal computer. Although it may be equipped with various peripheral devices, it is desirable that the terminal device is a dedicated terminal device.
[0020]
The reception terminal 11 is communicably connected to the reception server 13 via a network 16 which is a LAN (Local Area Network) composed of a wireless or wired line. Then, the reception server 13 stores reception data and expected waiting time information transmitted at a timing such as when a customer presses a reception button on the reception terminal 11. Here, the reception server 13 includes a computing unit such as a CPU and an MPU, a storage unit such as a semiconductor memory and a magnetic disk, an input unit such as a keyboard, a joystick, a touch panel, a pen input tablet, a CRT, a liquid crystal display, an LED display, and the like. Which is provided with a display means, an input / output interface, a communication interface, and the like, and is connected to the network 16. Thereby, the reception data and the estimated waiting time information can be transmitted to the reception terminal 11.
[0021]
The portable terminal 12 is operated by being carried by a customer. The portable terminal 12 may be owned by the customer or may be rented from a store to the customer. Here, the portable terminal 12 includes arithmetic means such as a CPU and an MPU, storage means such as a semiconductor memory and a magnetic disk, input means such as a keyboard, a joystick, a touch panel and a pen input tablet, a CRT, a liquid crystal display, and an LED display. It is a computer including a display unit, an input / output interface, a communication interface, and the like. The mobile terminal 12 has a communication function such as a mobile phone, a PHS (Personal Handy-Phone System) phone, a PDA (Personal Digital Assistance), a portable personal computer, an electronic organizer, and a game machine. Any type of device is possible as long as it is possible, but it is desirable that the device has a voice call function such as a mobile phone or a PHS phone. The number of the mobile terminals 12 is one or more, and the number can be set arbitrarily.
[0022]
In the present embodiment, the reception terminal 11 can communicate with the mobile terminal 12 by local wireless communication, and the customer operates the reception terminal 11 to store data and the like necessary for enjoying the service in advance. , The data and the like are transmitted from the reception terminal 11 to the portable terminal 12.
[0023]
The clerk terminal 14 includes a CPU, an arithmetic unit such as an MPU, a storage unit such as a semiconductor memory and a magnetic disk, an input unit such as a keyboard, a joystick, a touch panel, a pen input tablet, etc. The computer is provided with display means such as a CRT, a liquid crystal display, and an LED display, sound input means such as a microphone, sound output means such as headphones and speakers, an input / output interface, a communication interface, a printing machine, and the like. The attendant terminal 14 is communicably connected to the reception server 13 via a network 17 which is a LAN composed of a wireless or wired line.
[0024]
Further, the attendant terminal 14 is capable of communicating with the mobile terminal 12 by local radio, and the data received by the mobile terminal 12 from the reception terminal 11 and stored therein, and the customer operates the mobile terminal 12 The input data is transmitted from the mobile terminal 12 to the attendant terminal 14. In the figure, the portable terminal 12 communicates with the attendant terminal 14 in a state where the portable terminal 12 is located at the position 12a close to the attendant terminal 14. However, the position 12a is not necessarily connected to the attendant terminal 14. It does not need to be close, and may be at any position. For example, it may be around a waiting seat in a store or outside the store. Then, the clerk at the store operates the clerk terminal 14 to perform procedures for providing the customer with the provision of goods and services such as delivery of procedural documents and consultation, and delivery of goods, price, and the like. Carry out the window work to be performed.
[0025]
In addition, the customer-operated automatic transaction device 15 is a device operated by the customer without intervention of a clerk, and is, for example, a CD (Cash Dispenser) or an ATM (Automatic Teller Machine) provided in a branch of a financial institution. ), An automatic financial transaction device such as a passbook entry machine, a KIOSK (kiosk) terminal provided in a store such as a convenience store or a supermarket, an automatic ticket issuing machine for issuing a transportation ticket, and the like. The customer-operated type automatic transaction device 15 includes arithmetic means such as a CPU and an MPU, storage means such as a semiconductor memory and a magnetic disk, input means such as a keyboard, a joystick, a touch panel, and a pen input tablet, a CRT, a liquid crystal display, and an LED. The computer is provided with display means such as a display, an input / output interface, a communication interface, and the like.
[0026]
Further, the customer-operated automatic transaction device 15 can communicate with the mobile terminal 12 by local wireless communication, and the mobile terminal 12 receives data from the reception terminal 11 and stores the data. Is transmitted from the mobile terminal 12 to the customer-operated automatic transaction device 15. In the figure, the portable terminal 12 communicates with the customer-operated automatic transaction device 15 in a state where the mobile terminal 12 is located at the position 12b close to the customer-operated automatic transaction device 15, but the position 12b is It is not always necessary to be close to the customer-operated automatic transaction device 15, but may be at any position. For example, it may be around a waiting seat in a store or outside the store.
[0027]
Next, the operation of the reception system having the above configuration will be described.
[0028]
FIG. 3 is a flowchart showing the operation of the reception system according to the first embodiment of the present invention.
[0029]
First, a customer who visits the store operates the reception terminal 11 at the time of visiting the store, inputs his / her own attribute data such as name and age, authenticates the user, and selects goods and services desired to be provided. . If there is a necessary work to be performed in advance by the customer in order to receive the provision of the goods or services, for example, a work of inputting predetermined data or the like as pre-input information in a predetermined column of a form, the reception terminal 11 Is displayed on the screen of the display means.
[0030]
Subsequently, the customer performs an operation of inputting the pre-input information according to the content displayed on the screen. When the reception terminal 11 includes a printing machine, a form in which pre-input information is input in a predetermined column may be printed and issued. Further, when the portable terminal 12 carried by the customer is owned by the customer himself, personal information of the customer is stored in the portable terminal 12 in advance, and the pre-input information includes the personal information of the customer, The customer can operate the mobile terminal 12 to transmit personal information as a part of the pre-input information stored in advance to the reception terminal 11 by local wireless. Thereby, the trouble of operating the reception terminal 11 to input a part of the pre-input information can be omitted.
[0031]
When the pre-input information is input, an instruction to notify the completion of the input is displayed on the screen of the display unit of the reception terminal 11, such as pressing a completion button. The reception completion operation can be performed by performing a completion notification operation such as pressing a completion button. Then, the reception terminal 11 transmits the reception data of the customer to the reception server 13 via the network 16. The reception data includes only minimum data for managing the order in which the customer is received at the counter, such as a reception number, and does not include customer attribute data or pre-input information data.
[0032]
Subsequently, the reception server 13 calculates the expected waiting time of the customer based on the number of waiting people stored in the storage means, and returns the expected waiting time information to the reception terminal 11. I do. Then, the reception terminal 11 displays the received expected waiting time on the screen of the display means. Thus, the customer can grasp his or her expected waiting time, and does not feel mental stress.
[0033]
Next, the pre-input information input by the customer operating the reception terminal 11 is transmitted from the reception terminal 11 to the portable terminal 12 carried by the customer by local wireless and stored in the storage means of the portable terminal 12. Is done. The expected waiting time information received from the reception server 13 is also transmitted from the reception terminal 11 to the portable terminal 12 in the same manner. Thereby, the reception operation of the customer is completed. After the completion of the reception operation, the customer carries the portable terminal 12 and waits until the reception number is called in a store or a nearby place.
[0034]
On the other hand, the reception server 13 transmits the reception data of the customer received from the reception terminal 11 to the attendant terminal 14 via the network 17. Then, the attendant terminal 14 stores the received customer reception data in the storage unit.
[0035]
Next, when the turn of the customer comes, the clerk at the teller makes a call or sends an e-mail to the portable terminal 12 carried by the customer via a public line or local radio, thereby making the order at the teller. To the effect that has come. In this way, the customer knows that his turn has come, and can go to the designated window. Then, the customer operates the mobile terminal 12 at the counter to transmit the pre-input information received from the reception terminal 11 and stored in the storage unit to the attendant terminal 14 by local wireless. Note that the attendant may operate the mobile terminal 12. Thus, the clerk can immediately start a process for providing goods and services to the customer based on the pre-input information.
[0036]
When the customer himself / herself operates the customer-operated automatic transaction apparatus 15 to perform a process for receiving the provision of goods and services, the reception terminal 11 is displayed on the screen of the display unit when the reception operation is completed. Is displayed to indicate that the customer-operated automatic transaction device 15 is to be operated. Then, the customer goes to the customer-operated automatic transaction apparatus 15 and operates the mobile terminal 12 to receive the pre-input information received from the reception terminal 11 and stored in the storage means by local wireless communication. Transmit to the device 15. Subsequently, the customer operates the customer-operated automatic transaction device 15 by himself to perform processing for receiving provision of goods and services.
[0037]
Next, the flowchart will be described.
Step S1 The customer who visits the store operates the reception terminal 11 when visiting the store, and selects a product or service.
Step S2: If there is an operation for inputting a necessary operation to be performed in advance by the customer in order to receive the provision of the goods and services, this is displayed on the screen of the display means.
Step S3: If the mobile terminal 12 carried by the customer is owned by the customer himself, the personal information of the customer is stored in the mobile terminal 12 in advance, and the pre-input information includes the personal information of the customer. Proceeding to step S4, if the pre-input information does not include customer personal information, proceed to step S6.
Step S4: The portable terminal 12 transmits the personal information to the reception terminal 11 by local wireless.
Step S5 The reception terminal 11 receives the personal information.
Step S6 The customer enters the pre-input information.
Step S7 The reception terminal 11 transmits the reception data of the customer to the reception server 13 via the network 16.
Step S8: The reception server 13 receives the reception data.
Step S9: The reception server 13 calculates the expected waiting time of the customer based on the number of waiting persons stored in the storage means, and transmits the expected waiting time information to the reception terminal 11.
Step S10: The reception terminal 11 receives the expected waiting time information transmitted from the reception server 13.
Step S11 The reception terminal 11 transmits the pre-input information and the estimated waiting time information to the portable terminal 12 carried by the customer.
Step S12 The mobile terminal 12 receives the pre-input information and the estimated waiting time information transmitted from the reception terminal 11.
Step S13: The customer carries the portable terminal 12 and waits until the reception number is called.
Step S14: The reception server 13 transmits the reception data of the customer received from the reception terminal 11 to the attendant terminal 14 via the network 17.
Step S15 The attendant terminal 14 receives the reception data.
Step S16 When the turn of the customer comes, the clerk at the window calls the mobile terminal 12 carried by the customer by telephone or e-mail.
Step S17: The mobile terminal 12 receives the call.
Step S18: The customer goes to the counter, operates the mobile terminal 12, and transmits the pre-input information received from the reception terminal 11 and stored in the storage means to the attendant terminal 14 by local radio.
Step S19 The attendant terminal 14 receives the pre-input information.
Step S20 The customer operates the mobile terminal 12 to transmit the pre-input information to the customer-operated automatic transaction device 15 by local wireless.
Step S21 The customer-operated automatic transaction device 15 receives the pre-input information.
[0038]
As described above, in the present embodiment, the waiting time for the customer and the waiting time for the attendant can be reduced by inputting the pre-input information necessary for receiving the provision of the goods and services in advance. In addition, since the data input in advance by the customer is transmitted from the mobile terminal 12 to the attendant terminal 14 in advance, the operation of the attendant can be reduced.
[0039]
In addition, the estimated waiting time can be displayed on the mobile terminal 12, and furthermore, the clerk informs that the turn has come by making a call or sending an e-mail to the mobile terminal 12 carried by the customer. Therefore, the customer does not need to wait in the store, but can wait in the store or a nearby place.
[0040]
The pre-input information is stored in the mobile terminal 12 until the process for providing goods and services to the customer is started, and the pre-input information is stored in the reception server 13 in the store. If the customer returns without waiting for his or her turn, there is no need to cancel the pre-input information.
[0041]
Next, a second embodiment of the present invention will be described. The structure of the system according to the present embodiment is the same as the structure of the system according to the first embodiment, and will be described with reference to FIG.
[0042]
Next, the operation of the system having the above configuration will be described.
[0043]
In the present embodiment, when the customer is notified that his / her turn has come, the pre-input information stored in the mobile terminal 12 is transmitted to the attendant terminal 14 by e-mail on the spot.
[0044]
FIG. 4 is a flowchart showing the operation of the reception system according to the second embodiment of the present invention.
[0045]
First, a customer who visits the store operates the reception terminal 11 at the time of visiting the store, inputs his / her own attribute data such as name and age, authenticates the user, and selects goods and services desired to be provided. . If there is a necessary work to be performed in advance by the customer in order to receive the provision of the goods or services, for example, a work of inputting predetermined data or the like as pre-input information in a predetermined column of a form, the reception terminal 11 Is displayed on the screen of the display means.
[0046]
Subsequently, the customer performs an operation of inputting the pre-input information according to the content displayed on the screen. When the reception terminal 11 includes a printing machine, a form in which pre-input information is input in a predetermined column may be printed and issued. Further, when the portable terminal 12 carried by the customer is owned by the customer himself, personal information of the customer is stored in the portable terminal 12 in advance, and the pre-input information includes the personal information of the customer, The customer can operate the mobile terminal 12 to transmit personal information as a part of the pre-input information stored in advance to the reception terminal 11 by local wireless. Thereby, the trouble of operating the reception terminal 11 to input a part of the pre-input information can be omitted.
[0047]
When the pre-input information is input, an instruction to press the completion button is displayed on the screen of the display unit of the reception terminal 11, so that the customer presses the corresponding completion button. A reception completion operation can be performed. Then, the reception terminal 11 transmits the reception data of the customer to the reception server 13 via the network 16. The reception data includes only minimum data for managing the order in which the customer is received at the counter, such as a reception number, and does not include customer attribute data or pre-input information data.
[0048]
Subsequently, the reception server 13 calculates the expected waiting time of the customer based on the number of people waiting for reception stored in the storage means, and returns the estimated waiting time to the reception terminal 11. Then, the reception terminal 11 displays the received expected waiting time on the screen of the display means. Thus, the customer can grasp his or her expected waiting time, and does not feel mental stress.
[0049]
Next, the pre-input information input by the customer operating the reception terminal 11 is transmitted from the reception terminal 11 to the portable terminal 12 carried by the customer by local wireless and stored in the storage means of the portable terminal 12. Is done. The expected waiting time information received from the reception server 13 is also transmitted from the reception terminal 11 to the portable terminal 12 in the same manner. Thereby, the reception operation of the customer is completed. After the completion of the reception operation, the customer carries the portable terminal 12 and waits until the reception number is called in a store or a nearby place.
[0050]
On the other hand, the reception server 13 transmits the reception data of the customer received from the reception terminal 11 to the attendant terminal 14 via the network 17. Then, the attendant terminal 14 stores the received customer reception data in the storage unit.
[0051]
Next, when the turn of the customer comes, the clerk at the teller makes a call or sends an e-mail to the portable terminal 12 carried by the customer via a public line or local radio, thereby making the order at the teller. Notify that has come. Thus, the customer knows that his turn has come, and operates the portable terminal 12 to send the pre-input information received from the reception terminal 11 and stored in the storage means to the attendant terminal 14 by e-mail. Send. Thus, the clerk can immediately start a process for providing goods and services to the customer based on the pre-input information.
[0052]
When the customer himself / herself operates the customer-operated automatic transaction apparatus 15 to perform a process for receiving the provision of goods and services, the reception terminal 11 is displayed on the screen of the display unit when the reception operation is completed. Is displayed to indicate that the customer-operated automatic transaction device 15 is to be operated. Then, the customer goes to the customer-operated automatic transaction apparatus 15 and operates the mobile terminal 12 to receive the pre-input information received from the reception terminal 11 and stored in the storage means by local wireless communication. Transmit to the device 15. Subsequently, the customer operates the customer-operated automatic transaction device 15 by himself to perform processing for receiving provision of goods and services.
[0053]
Next, the flowchart will be described.
Step S31 The customer who visits the store operates the reception terminal 11 when visiting the store, and selects a product or service.
Step S32: If there is a work for the customer to input necessary work to be performed in advance in order to receive the provision of the goods and services, this is displayed on the screen of the display means. Step S33: If the mobile terminal 12 carried by the customer is owned by the customer himself, personal information of the customer is stored in the mobile terminal 12 in advance, and the pre-input information includes the personal information of the customer, Proceeding to step S34, if the pre-input information does not include customer personal information, proceed to step S36.
Step S34: The portable terminal 12 transmits the personal information to the reception terminal 11 by local wireless.
Step S35: The reception terminal 11 receives the personal information.
Step S36 The customer inputs the pre-input information.
Step S37: The reception terminal 11 transmits the reception data of the customer to the reception server 13 via the network 16.
Step S38: The reception server 13 receives the reception data.
Step S39: The reception server 13 calculates the expected waiting time of the customer based on the number of waiting persons stored in the storage means, and transmits the expected waiting time information to the reception terminal 11.
Step S40: The reception terminal 11 receives the expected waiting time information transmitted from the reception server 13.
Step S41: The reception terminal 11 transmits the pre-input information and the estimated waiting time information to the mobile terminal 12 carried by the customer.
Step S42: The mobile terminal 12 receives the pre-input information and the estimated waiting time information transmitted from the reception terminal 11.
Step S43: The customer carries the portable terminal 12 and waits until the reception number is called.
Step S44: The reception server 13 transmits the customer reception data received from the reception terminal 11 to the attendant terminal 14 via the network 17.
Step S45 The attendant terminal 14 receives the reception data.
Step S46: When the turn of the customer comes, the clerk at the counter calls the mobile terminal carried by the customer by telephone or e-mail.
Step S47: The mobile terminal 12 receives the call.
Step S48: The customer operates the portable terminal 12 to transmit the pre-input information received from the reception terminal 11 and stored in the storage means to the attendant terminal 14 by e-mail.
Step S49 The attendant terminal 14 receives the pre-input information.
Step S50 The customer operates the portable terminal 12 to transmit the pre-input information to the customer-operated automatic transaction device 15 by local radio.
Step S51 The customer-operated automatic transaction device receives the pre-input information.
[0054]
As described above, in the present embodiment, the waiting time for the customer and the waiting time for the attendant can be reduced by inputting the pre-input information necessary for receiving the provision of the goods and services in advance. In addition, since the data previously input by the customer is transmitted from the portable terminal 12 to the clerk terminal 14 by e-mail, the operation of the clerk can be reduced.
[0055]
In addition, the estimated waiting time can be displayed on the mobile terminal 12, and furthermore, the clerk informs that the turn has come by making a call or sending an e-mail to the mobile terminal 12 carried by the customer. Therefore, the customer does not need to wait in the store, but can wait in the store or a nearby place.
[0056]
The pre-input information is stored in the mobile terminal 12 until the process for providing goods and services to the customer is started, and the pre-input information is stored in the reception server 13 in the store. If the customer returns without waiting for his or her turn, there is no need to cancel the pre-input information.
[0057]
It should be noted that the present invention is not limited to the above-described embodiment, but can be variously modified based on the gist of the present invention, and they are not excluded from the scope of the present invention.
[0058]
【The invention's effect】
As described in detail above, according to the present invention, by shortening the waiting time of the customer who receives the provision of goods and services at the counter of the store, and improving the efficiency of the counter business, the convenience of the customer and the store Work efficiency can be improved.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a configuration of a reception system according to a first embodiment of the present invention.
FIG. 2 is a diagram showing a procedure flow in a conventional window.
FIG. 3 is a flowchart showing an operation of the system according to the first embodiment of the present invention.
FIG. 4 is a flowchart illustrating an operation of a reception system according to a second embodiment of the present invention.
[Explanation of symbols]
10 Reception system
11 Terminal for reception
12 Mobile terminal
14 Staff terminal

Claims (3)

(A) a terminal for reception in which a customer inputs pre-input information;
(B) a mobile terminal carried by the customer, storing the pre-input information received from the reception terminal, and receiving a notification that the turn at the window has come;
(C) a clerk terminal provided at the window and receiving the pre-input information from the mobile terminal by local wireless communication. (A) a terminal for reception in which a customer inputs pre-input information;
(B) a mobile terminal carried by the customer, storing the pre-input information received from the reception terminal, and receiving a notification that the turn at the window has come;
(C) a clerk terminal provided at the window and receiving the pre-input information from the mobile terminal by e-mail. (A) Pre-input information is input to the reception terminal,
(B) the portable terminal carried by the customer receives and stores the pre-input information from the reception terminal, and receives a notification that the turn at the window has come;
(C) The reception method, wherein the attendant terminal provided at the window receives the pre-input information from the portable terminal.

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