JP2004062621A - Elevator visiting schedule communication equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide elevator visiting schedule communication equipment capable of surely communicating with a customer without omission and without causing a trouble. <P>SOLUTION: This elevator visiting schedule communication equipment is provided with a communication basic information storing part 20 for storing communication basic information for each building number, a communication results storing part 21 for storing a scheduled visiting date and the result of a communication-performed date for each building number, an organization table information storing part 23 for storing organization table information composed of a building name, work contents, visiting date, working time zone and worker for each building number, an information processing part 19 for acquiring communication basic information for a building name scheduled for visiting from an organization table prepared on the basis of the organization table information stored in the organization table information storing part and storing a communication-performed date for the relevant building number in the communication results storing part 21, data preparing parts 3, 10, 15, 16 and 9 for preparing data for communication transmitted to a customer according to the communication basic information acquired by the information processing part. In addition, it is provided with a transmitting part 5 for transmitting the data for communication to the customer according to a predetermined communication method. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an elevator visit schedule notification device for notifying an elevator facility inspection work schedule.
[0002]
[Prior art]
FIG. 16 is a system configuration diagram showing a conventional elevator visit schedule contact device. The system configuration diagram shown in FIG. 16 includes an input unit 1 such as a keyboard and a display unit 2 such as a display. The input unit 1 and the display unit 2 are controlled by an information screen data creation unit 3. The information screen data creation unit 3 generates electronic data for displaying information as shown in FIG. 17 on the information screen 7 which is a small display device provided in the elevator of the building or at the landing. A process of registering in the storage unit 4 is performed. The contact information transmitting unit 5 performs processing for transmitting the electronic data in the information screen data storage unit 4 to the information screen 7 through the public line 6.
[0003]
Next, operation | movement of the elevator visit schedule notification apparatus which concerns on the said structure is demonstrated with reference to the flowchart shown in FIG. When conducting inspections and construction of elevator facilities, it is necessary to notify the work date, work time zone, work content, etc. in advance according to the requests of customers (building owners, management companies, etc.). In addition, when it is necessary to contact tenants, etc. of each building, customer information and visits that require prior contact are displayed in order to display the work date, work time zone, work details, etc. in advance in the car information screen. It is necessary to extract information such as date. An FE (field engineer) performs the following operations for customers of facilities (around 100) that he is in charge of.
[0004]
First, the following information is extracted using a paper ledger or the like managed by the FE.
Extract equipment that needs prior contact (about 50 units) (step S181).
-Contact means requested by the customer of the facility extracted in step S171 (telephone, fax, e-mail, sticker, information screen, postcard, none) and its accompanying information (phone number, fax number, e-mail address, address) Is extracted (step S182).
[0005]
Next, the planned visit date, visitor (worker), work time zone, and work content (step S183) are extracted based on the next month's visit schedule (preparation table) for the paper created by each FE. Here, only when the contact means is an in-car information screen, necessary information (scheduled visit date, visitor, work time zone, work content) is input from the input unit 1 (step S184), and information screen data is created. The unit 3 records the input information as electronic data in the information screen data storage unit 4 (step S185), and transmits the information to the information screen 7 from the contact information transmission unit 5 via the public line 6 (step S185). S186).
[0006]
[Problems to be solved by the invention]
However, the above-described conventional elevator visit schedule communication device has the following problems.
(1) There is a need to extract contact means (telephone, FAX, e-mail, etc.) for each customer every month, and since it is extracted from paper, there is a possibility that communication leakage will occur.
(2) Monthly visit schedule (visit date, work time zone, work content, worker, etc.) is troublesome to extract from paper, and an extraction error may occur.
(3) When the customer is contacted, the result cannot be recorded, so it is difficult to determine whether the contact has been made, and there is a possibility that an error such as forgetting contact or double contact may occur.
(4) If the information such as the scheduled visit date that has already been contacted on the information screen has been changed due to a request from the customer, etc., there will be time to input the changed information on the information screen again, and you will forget to change it. May occur.
[0007]
Therefore, the present invention has been made in view of the above-described points, and an object of the present invention is to provide an elevator visit schedule contact apparatus that can be implemented without fail and without trouble in contacting customers. .
[0008]
[Means for Solving the Problems]
The elevator visit schedule notification device according to the present invention is an elevator visit schedule notification device for notifying customers of the visit schedule when carrying out inspection or construction of the elevator equipment, and storing the contact basic information for each building number. As a result of contacting the customer with the information storage unit, the contact result storage unit that stores the scheduled visit date and the result of the contact date for each building number, and the building name for each building number and the work content as the visit schedule for each facility , Visit date, work time zone, organization table information storage unit storing the organization table information consisting of workers, and schedule of visit from the organization table created based on the organization table information stored in the organization table information storage unit Information obtained from the contact basic information storage unit, and the information processing unit that stores the contact date of the corresponding building number in the contact result storage unit. A contact data creation unit for creating contact data to be transmitted to the customer according to the basic information, and a transmission unit for sending the contact data created by the contact data creation unit to the customer according to a predetermined contact method It is a thing.
[0009]
The contact basic information storage unit stores a contact customer name, a contact address, a FAX number, a mail address, and a contact method for each building number as the contact basic information. An information screen data creation unit for creating information screen data, an email data creation unit for creating email data, a fax data creation unit for creating fax data, and a postcard data creation A postcard data creation unit and a sticker data creation unit for creating data for a postcard, wherein the transmission unit is one of the contact data creation units according to a contact method stored in the contact basic information storage unit The data for contact created by the data creation unit is transmitted to the customer.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a block diagram showing a configuration of an elevator visit schedule contact device according to an embodiment of the present invention. In FIG. 1, the same parts as those of the conventional example shown in FIG. The input / output information processing unit 19 includes an input unit 1 such as a keyboard, a display unit 2 such as a display, a printing unit 3 such as a printer, a contact basic information storage unit 20, a contact result storage unit 21, a composition table information storage unit 23, a contact A data creation determination unit 22 is connected.
[0011]
Here, in the contact basic information storage unit 20, as shown in FIG. 2, as the contact basic information for each customer, the building number, contact customer name, contact address, FAX (contact FAX number), mail (contact) The previous e-mail address), the contact method, etc. are stored. Further, as shown in FIG. 3, the contact result storage unit 21 stores the building number, the contact date, the result of contact (contact execution date) and the like as the result of contact with the customer. Furthermore, as shown in FIG. 4, the building number, building name, work content, visit date, work time zone, worker, and the like are recorded in the organization table information storage unit 23 as a visit schedule for each facility. The building numbers shown in FIGS. 2 to 4 are equipment-specific numbers, and the information recorded in the contact basic information storage unit 20, the contact result storage unit 21, and the organization table information storage unit 23 There is a role to associate.
[0012]
The contact data creation determination unit 22 is based on the information of the contact method (postcard, mail, fax, etc.) recorded in the contact basic information storage unit 20, the information screen data creation unit 3, and the email data creation unit 10. Then, the data is sent to the data creation unit corresponding to any one of the FAX data creation unit 15, the postcard data creation unit 16, and the sticker data creation unit 9.
[0013]
As shown in FIG. 5, the display unit 2 displays information in the contact basic information storage unit 20, information in the contact result storage unit 21, information in the composition table information storage unit 23, or information input from the input unit 1. The building number display area 31 for displaying the building number input from the input unit 1 or the building number of the organization table information storage unit 23, the building name or organization table information storage unit 23 input from the input unit 1. Building name display area 32 for displaying the building name, scheduled visit date for which the input section 1 has been disabled, or visit date display area 33 for displaying the scheduled visit date in the organization table information storage section 23, and the work time input from the input section 1. A work time zone display area 34 for displaying a work time zone in the belt or composition table information storage unit 23, a worker display area 35 for displaying a worker input from the input unit 1 or a worker in the composition table information storage unit 23, Input unit 1 Having a work display area 36 for displaying the work of the work content or organization table information storage section 23, which is et input.
[0014]
Further, a contact customer name display area 37 for displaying a contact customer name input from the input unit 1 or a contact customer name in the contact basic information storage unit 20, a contact address or contact basic information input from the input unit 1. Contact address display area 38 for displaying the contact address of the storage unit 20, contact FAX number display area 39 for displaying the contact FAX number input from the input unit 1 or the contact FAX number of the contact basic information storage unit 20. The contact e-mail address display area 40 displays the contact e-mail address input from the input unit 1 or the contact e-mail address of the contact basic information storage unit 20.
[0015]
Further, a contact method 1 display area 41 for displaying a contact method input from the input unit 1 or a contact method in the contact basic information storage unit 20, a contact method input from the input unit 1 or a contact method in the contact basic information storage unit 20 Display method 42 for displaying contact method 2, display method 43 for displaying the contact method input from input unit 1 or the contact method in contact basic information storage unit 20, and display date of contact in contact result storage unit 21 The confirmation date button 44 that is pressed by the input unit 1 when confirming the information displayed on the contact execution date display area 44 and the display unit 2 and the subsequent confirmation process is performed, and the information displayed on the display unit 2 There is a cancel (button) 46 that does not confirm and does not perform subsequent confirmation processing.
[0016]
Further, in the contact method 1 display area 41, the contact method 1 display area 42, and the contact method 1 display area 43, when a number is input from the input unit 1, the meaning of the following contact method is determined by the input number. have.
“1: Postcard, 2: Email, 3: FAX, 4: Information screen, 5: Telephone, 6: Paper, 7: No contact”
[0017]
Returning to FIG. 1, the e-mail data creation unit 10 stores necessary electronic data in the e-mail data storage unit 11 in order to display information as shown in FIG. 6 on the e-mail software of the customer PC 18. Perform the registration process.
[0018]
The FAX data creation unit 15 performs processing for registering necessary electronic data in the FAX data storage unit 12 so that information as shown in FIG. 7 can be printed from the customer FAX 17.
[0019]
The postcard data creation unit 16 performs processing for registering necessary electronic data in the postcard data storage unit 13 in order to print information as shown in FIG.
[0020]
The sticker data creation unit 9 performs a process of registering necessary electronic data in the sticker data storage unit 14 so that the information shown in FIG.
[0021]
Here, the customer FAX 17 is a facsimile having general data transmission / reception and printing functions. The customer PC 19 is a general personal computer that can use electronic mail connected to the Internet.
[0022]
Next, FIG. 10 is an example in which the information in the composition table information storage unit 23 is displayed on the display unit 2 by the input / output information processing unit 19. The plan displayed in the list of visited units is the plan of the equipment to be visited in the following month, and the plan displayed in the organization chart is a plan assigned by dragging and dropping the mouse from the list of visited units and has already been visited. The plan has been decided.
[0023]
Next, the operation of the scheduled visit notification apparatus will be described with reference to the flowcharts shown in FIGS. On the display unit 2, a screen for creating a composition table as shown in FIG. 10 created based on the composition table information stored in the composition table information storage unit 23 is displayed. The planned visit is determined by moving the planned equipment to the organization table by dragging and dropping the mouse and assigning it to the scheduled visit date and time. For example, the plan of “A building # 1: inspection” is displayed in the list of visited stations, and this display part is selected with the mouse, and dragged and dropped on March 1 (Monday) 09:00:00 The visit schedule is determined by allocating until 12:00. At this time, “A Building # 1: Check” disappears from the list of visited cars and is displayed only in the organization chart. When the plan is assigned to the organization table, information on the assigned date and time is recorded in the organization table information storage unit 23 as shown in FIG. 4 (step S1101).
[0024]
Next, the contact screen shown in FIG. 5 is displayed (step S1102), and information that matches the moved plan and the building number is retrieved and acquired from the organization table information storage unit 23, and the building number 31 and the building name in FIG. 32, scheduled visit date 33, work time zone 34, worker 35, and work content 36 are displayed (step S1103).
[0025]
Next, the contact basic information storage unit 20 is searched (step S1104). It is determined whether the information of the corresponding building number exists (step S1105), and if it exists, the contact basic information of the corresponding building number is acquired, and the contact customer name 37, the contact address 38, and the contact information of FIG. The FAX number 39, contact e-mail address 40, contact method 141, contact method 242, and contact method 343 are displayed (step S1106). If there is no corresponding building number information, the contact customer name 37, contact address 38, contact FAX number 39, contact e-mail address 40, contact method 141, contact method 242, contact method 343 in FIG. Nothing is displayed for and is left blank.
[0026]
Next, information in which the building number and the contact date coincide is searched from the contact result storage unit 21 (step S1107). It is determined whether there is information on the corresponding building number and the contact date (step S1108). If there is, the contact date of the information with the matching building number is acquired and displayed on the contact date 44 in FIG. (Step S1109). If there is no information of the corresponding building number, nothing is displayed for the date of the communication in FIG. Although the information recorded in each storage unit is displayed on the display unit 2 as shown in FIG. 5, there is an item that is not recorded in the storage unit, or the address needs to be corrected, for example. Items are input from the input unit 1 (step S1110).
[0027]
After all the information is input, the confirmation button 45 is pressed from the input unit 1 to perform the confirmation process (step S1111). When the confirmation process is performed, the information displayed in the building basic information storage unit 20 in the building number 31, the contact customer name 37, the contact address 38, the FAX number 39, the contact e-mail address 38, the contact method 41, etc. Is recorded. If there is already information of the same building number, it is overwritten, and if there is no information of the same building number, it is registered as new information (step S1112).
[0028]
Next, the information of the building number 31, the scheduled visit date, and the contact date are registered in the contact result storage unit 21. The date when the confirmation button is clicked (automatically acquired from the system date of the personal computer) is registered in the “Contacted” column (step S1113). Further, based on the respective information of the confirmed contact method 141 and contact method 242 and contact method 343, the contact data creation determination unit 22 sends contact information to the creation unit corresponding to the contact method, and creates contact data. (Step S1114).
[0029]
When the contact method is 1: postcard or 6: sticker (step S1115), a predetermined format is set by the printing unit 3 based on the data recorded in the postcard data storage unit 13 and the postcard data storage unit 14. A postcard or a sticker is printed at (step S1116). If the contact method is 5: telephone, 7: no contact (step S1117), the subsequent processing is not performed and the processing ends. When the contact method is 2: e-mail, 3: FAX, 4: information screen, the data recorded in the information screen data storage unit 4, the e-mail data storage unit 11, and the FAX data storage unit 12 are stored. Based on this, data is transmitted in a predetermined format to the customer FAX 17, customer PC 18, and information screen 19 via the contact information transmitter 5 and the public line 6 (step S1118).
[0030]
Details of the process for creating data for the corresponding contact method in step S1114 will be described with reference to the flowcharts shown in FIGS. The contact data creation determination unit 22 makes a determination based on the contact method information recorded in the contact basic information storage unit 20, and performs the following processing. If the contact method is 1: postcard (step S111401), the process proceeds to the flowchart shown in FIG. 13 to determine whether the difference between the scheduled visit date and the contact date is within 3 days (within 3 days for the postcard alone) (Step S111413) If it is within 3 days, it is recorded in the postcard data creation unit 16 in the contact basic information storage unit 20 and the organization table information storage unit 23. The postcard data creation unit 16 creates postcard data by sending data with the same building number (step S111414), returns to the flowchart shown in FIG. 12, and records it in the postcard data storage unit 13. (Step S111408).
[0031]
Similarly, by sending data that matches the building numbers recorded in the contact basic information storage unit 20 and the organization table information storage unit 23 to the email data creation unit 10, the email data creation unit 10 Mail data is created (step S111414), and the process returns to the flowchart shown in FIG. 12, and is recorded in the e-mail data storage unit 11 (step S111408). Similarly, the FAX data creation unit 15 sends the data with the same building number recorded in the contact basic information storage unit 20 and the composition table information storage unit 23 to the FAX data creation unit 15. (Step S111414), the process returns to the flowchart shown in FIG. 12, and is recorded in the FAX data storage unit 12 (step S111408).
[0032]
In step S11143, if the difference between the visit date and the contact date is not within 3 days, only the postcard may be sent, so it is recorded in the contact basic information storage unit 20 and the composition table information storage unit 23 to the postcard data creation unit 16. The postcard data creation unit 16 creates postcard data by sending data with the same building number (step S11111415), returns to the flowchart shown in FIG. 12, and records it in the postcard data storage unit 13. (Step S111408).
[0033]
Next, in step S111401 of the flowchart shown in FIG. 12, when the contact method is not 1 and the contact method is 2: e-mail (step S111402), the e-mail data creation unit 10 is notified of the contact basic information storage unit 20. The e-mail data creation unit 10 creates e-mail data by sending data having the same building number recorded in the organization table information storage unit 23 (step S111409), and the e-mail data storage unit 11 (step S111408).
[0034]
When the contact method is 3: FAX (step S111403), by sending data with the same building number recorded in the contact basic information storage unit 20 and the organization table information storage unit 23 to the FAX data creation unit 15 The fax data creation unit 15 creates fax data (step S111410) and records it in the fax data storage unit 12 (step S111408).
[0035]
When the contact method is 4: information screen (step S111404), the data having the same building number recorded in the contact basic information storage unit 20 and the organization table information storage unit 23 is sent to the information screen data creation unit 3. Thus, the information screen data creation unit 3 creates information screen data (step S111141) and records it in the information screen data storage unit 4 (step S111408).
[0036]
If the contact method is 5: telephone (step S111405), the process ends without performing any particular processing.
[0037]
When the contact method is 6: sticker (step S111406), by sending data that matches the building numbers recorded in the contact basic information storage unit 20 and the composition table information storage unit 23 to the sticker data creation unit 9 The sticker data creation unit 9 creates the sticker data (step S111414) and records it in the sticker data storage unit 14 (step S111408).
[0038]
If the contact method is 7: no contact has been made (step S111407), the process proceeds to the flowchart shown in FIG. 14 to determine whether the work content is construction (step S111416). If not, the flowchart shown in FIG. Returning to FIG. 4, the process is terminated without performing any particular processing. If it is construction, it is determined whether the work time is 5 hours or more (step S111417). If it is 5 hours or more, the data is recorded in the basic data storage unit 20 and the knitting table information storage unit 23. By sending the data with the same building number, the sticker data creation unit 9 creates the sticker data (step S111418), and returns to the flowchart shown in FIG. (Step S111408).
[0039]
Similarly, the information screen data creation unit 3 sends information with the same building number recorded in the contact basic information storage unit 20 and the composition table information storage unit 23 to the information screen data creation unit 3. Screen data is created (step S111418), and the process returns to the flowchart shown in FIG. 12, and is recorded in the information screen data storage unit 4 (step S111408). If the working time is within 5 hours in step S111417, the process returns to the flowchart shown in FIG.
[0040]
Next, the operation when the scheduled visit date is changed due to a sudden offer from the customer after the organization table has already been created and the planned visit date has been notified will be described with reference to the flowchart shown in FIG. From the date and time of March 1 (Monday) 09:00 of the visit date and time of “A building # 1: inspection” whose visit date and time has already been determined in the organization table of FIG. 10, March 2 (Tue) 09:00 In order to change to (1), the mouse is moved by drag and drop (step S1501). The plan for “A building # 1: inspection” is displayed between 09:00:00 and 12:00 on Tuesday, March 2, and the assigned date and time information is sent to the organization table information storage unit 23 as shown in FIG. (Step S1502).
[0041]
Next, it is searched in the contact result storage unit 21 whether there is contact result information for the current month of the changed plan (step S1503), and whether there is information on the changed plan (information with the same building number and year). Is determined (step S1504). If there is information, contact date information is retrieved and acquired from the contact basic information storage unit 20 (step S1505), and information such as the contact method of the corresponding plan is displayed as shown in FIG. , Today's date is displayed as the contact execution date.) (Step S1506). If there is a changed portion in FIG. 5, the change is made (step S1507), and the confirmation process is executed (step S1508). Note that the processing from step S1508 to step S1515 is the same as the processing from step S1111 to step S1118 in FIG.
[0042]
After the process related to the changed plan is completed, it is determined whether or not there is already a plan at the change destination (step S1516). If no plan has already been assigned, no particular process is performed. If a plan has already been assigned, an inquiry is made as to when to reassign the already assigned plan (for example, “A building # 1: inspection” assigned on March 1 in the organization table of FIG. 10). For example, when moving to 13:00 on Wednesday, March 3) (step S1517). A screen for inquiring when to move is displayed on the display unit 2 (the screen is not shown), and input is performed from the input unit 1 (step S1518). After the input, the processing after step S1502 is performed. By using the method described above, customers will be notified of the scheduled visit date.
[0043]
Therefore, according to the said embodiment, there exists the following effect.
(1) In the prior art, in order to extract a contact method such as a visit date to a customer, it had to be carried out using a paper ledger etc., but the present invention stores a contact method for each customer. Since the contact method once registered by the contact basic information storage unit 20 is stored, it is possible to accurately extract the customer contact method without extracting the contact method from the monthly paper.
[0044]
(2) In the conventional technology, in order to extract the visit schedule (visit date, work time zone, work content, worker, etc.) to contact the customer, it must be carried out using a paper visit schedule (organization schedule). However, since the present invention uses the information in the organization table information storage unit 23 that stores the visit schedule determined by another system (organization table creation device), the visit schedule is extracted from paper every month. Even without this, it is possible to accurately extract the visit schedule.
[0045]
(3) In the prior art, in order to record the result of contacting the customer, it had to be performed using paper or the like. However, according to the present invention, the result of contacting the customer is automatically stored in the contact result storage unit 21. Therefore, it is possible to accurately record and confirm the contact result without recording the contact result on paper or the like.
[0046]
(4) In the conventional technology, when the number of days from the date when the postcard is created to the scheduled date of visit is small for customers who are informed of the expected date of visit by postcard, another means such as e-mail or FAX is used at the discretion of the person. Forgetting contact occurred because the visit date was communicated by, but this invention automatically calculates the number of days from the date when the postcard was created to the expected visit date. Since communication by FAX is automatically performed, even when the number of days until the scheduled visit date is small, it is possible to reliably contact.
[0047]
(5) In the conventional technology, there is no need to contact at the time of normal inspection. However, when the work is carried out with the elevator stopped for a long time due to construction, etc. Because we were informed of the planned visit date on a sticker or information screen, etc., we forgot to contact us. In addition, because the sticker is created and displayed on the information screen, it is easy to call attention when stopping the elevator for a long time.
[0048]
(6) In the conventional technology, when changing the scheduled visit date that has already been contacted due to the customer's circumstances, etc., it is possible to contact multiple customers, such as contacting the customer originally scheduled on the revised scheduled visit date. In the present invention, every time the scheduled visit date of the customer building is changed by the organization table creation device, the operator is inquired about the necessity of contact on the scheduled visit date notification screen. Therefore, it is possible to reliably notify all affected customers of the scheduled visit date.
[0049]
(7) In the conventional technology, when changing the scheduled visit date that has already been contacted due to the customer's circumstances, etc., it is possible to contact multiple customers, such as contacting the customer originally scheduled on the revised scheduled visit date. If there is a small number of days that have been changed and the planned visit date has changed, there is usually a case where the customer does not communicate the planned visit date to the customer who is contacting with the postcard, but (until the postcard arrives) In this invention, every time the planned visit date of the customer building is changed with the organization table creation device, the changed date and the changed scheduled visit date are calculated. In addition to the means, the scheduled visit date is notified by FAX and e-mail, which allows quick contact, so the customer can be surely notified of the scheduled visit date.
[0050]
【The invention's effect】
As described above, according to the present invention, it is possible to carry out contact with customers reliably and without any trouble.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an elevator visit schedule contact device according to an embodiment of the present invention.
2 is an explanatory diagram showing details of data recorded in a contact basic information recording unit 20 in FIG. 1; FIG.
FIG. 3 is an explanatory diagram showing details of data recorded in a contact result storage unit 21 in FIG. 1;
4 is an explanatory diagram showing details of data recorded in a composition table information storage unit 23 in FIG. 1; FIG.
FIG. 5 is an explanatory diagram showing an example of a visit schedule contact screen displayed on the display unit 2 of FIG. 1;
6 is an explanatory diagram showing an example of information recorded in the e-mail data storage unit 11 of FIG. 1. FIG.
7 is an explanatory diagram showing an example of information recorded in the FAX data storage unit 12 of FIG. 1; FIG.
8 is an explanatory diagram showing an example of information recorded in the postcard data storage unit 13 of FIG. 1; FIG.
9 is an explanatory diagram showing an example of information recorded in the sticker data storage unit 14 of FIG. 1; FIG.
10 is an explanatory diagram showing an example of a screen of a composition table creation device displayed on the display unit 2 of FIG. 1. FIG.
FIG. 11 is a flowchart showing an overall operation of the elevator visit schedule contact apparatus according to the embodiment of the present invention.
12 is a flowchart specifically showing an operation of creating the corresponding contact method data in FIG. 11. FIG.
FIG. 13 is a flowchart following FIG. 12;
FIG. 14 is a flowchart subsequent to FIG.
FIG. 15 is a flowchart showing an operation when changing a scheduled visit date due to an abrupt offer from a customer in the elevator visit schedule contact apparatus according to the embodiment of the present invention.
FIG. 16 is a system configuration diagram of an elevator visit schedule notification device according to a conventional example.
FIG. 17 is an explanatory diagram showing an example of information recorded in the information screen data storage unit 10 of FIG. 16;
FIG. 18 is a flowchart showing the overall operation of the elevator visit schedule contact apparatus according to the conventional example.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Input part, 2 Display part, 3 Information screen data preparation part, 4 Information screen data storage part, 5 Contact information transmission part, 6 Public line, 7 Information screen, 8 Printing part, 9 Cover paper data preparation part, 10 E-mail data creation unit, 11 E-mail data storage unit, 12 FAX data storage unit, 13 postcard data storage unit, 14 sticker data storage unit, 15 FAX data creation unit, 16 postcard data creation unit, 17 Customer FAX, 18 customer PCs, 19 input / output information processing unit, 20 contact basic information storage unit, 21 contact result storage unit, 22 contact data creation determination unit, 23 organization table information storage unit, 31 building number display area, 32 building Name display area, 33 Visit date display area, 34 Work time zone display area, 35 Worker display area, 36 Work content display basin 37 Contact customer name display area, 38 Contact address display area, 39 Contact fax number display area, 40 Contact e-mail address display area, 41 Contact method 1 display area, 42 Contact method 2 display area, 43 Contact method 3 Display area 44 Contact date display area 45 Confirm button display area 46 Cancel button display area

Claims (2)

An elevator visit schedule notification device for notifying customers of a visit schedule when carrying out inspection or construction of the elevator equipment,
A communication basic information storage unit storing basic communication information for each building number;
As a result of contacting the customer, a contact result storage unit that stores the scheduled visit date and the contact execution date for each building number;
As the visit schedule for each facility, the building name information for each building number, the work content, the visit date, the work time zone, the organization table information storage unit that stores the organization table information consisting of workers,
The contact basic information of the building number scheduled to be visited is obtained from the contact basic information storage unit from the organization table created based on the organization table information stored in the organization table information storage unit, and the contact date of the corresponding building number is obtained. An information processing unit that stores information in the contact result storage unit;
A contact data creation unit for creating contact data to be transmitted to the customer according to the contact basic information acquired by the information processing unit;
An elevator visit schedule contact apparatus comprising: a transmission unit that transmits the contact data created by the contact data creation unit to a customer according to a predetermined contact method. In the elevator visit schedule communication device according to claim 1,
The contact basic information storage unit stores, as the contact basic information, a contact customer name, a contact address, a FAX number, a mail address, and a contact method for each building number,
The contact data creation unit includes an information screen data creation unit that creates information screen data, an email data creation unit that creates email data, and a fax data creation unit that creates fax data. A postcard data creation unit for creating postcard data, and a postcard data creation unit for creating postcard data,
The transmission section transmits the contact data created by any of the data creation sections of the contact data creation section to a customer according to the contact method stored in the contact basic information storage section. Schedule contact device.

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