JP2004054652A - Call sale system and selling server used for the system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a call sale system suitable for delivering commodities to users in a limited area such as a stadium, a train coach with reserved seats, and a parking lot. <P>SOLUTION: In a selling system 20 comprising a selling server 21 and a user certificate/settlement server 22 which are connected to the Internet, a seller and a user (purchaser) access the selling server 21 to order a commodity and receive the order by means of the portable terminals 30 and 40 respectively. The selling system 20 can be utilized for a plurality of sellers in common. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a sales system and a sales server used for the same, and more particularly to a delivery service system suitable for selling food and drink at a very specified place such as a stadium or a car, and a sales server used for the same.
[0002]
[Prior art]
Delivery service is an effective sales method when there are many purchasers (customers) in a relatively limited (narrow) place or area. The customer has the convenience that the product is delivered at a designated time by placing an order by communication means such as telephone, facsimile or the Internet while staying at home, for example. As a result, it is a widely used selling method mainly for food and drink such as pizza together with ramen and sushi.
[0003]
Conventional technologies related to such a sales system include, for example, “Delivery service that allows time / place designation by recipient” in JP-A-2001-243280 and “Delivery using communication network” in JP-A-2001-319161. JP-A-2001-341819, “Distribution method and system” of JP-A-2001-341819, JP-A-2001-7906, “Commodity sales system and a method of selling the product using the same”, and JP-A-2002-41841 Japanese Patent Application Laid-Open No. 2002-83187, "A method for ordering and purchasing goods for electronic commerce using a telephone line and a mobile phone, etc., and a patent for the settlement system" and Japanese Patent Application Laid-Open No. 2002-83187. Japanese Patent Application Publication “Shopping Information Providing System, Shopping Information Providing Apparatus and Shopping” Has been disclosed to broadcast provides a method "or the like.
[0004]
[Problems to be solved by the invention]
A conventional sales system is a system for a wide range of users (purchasers or customers), and is a self-contained system independently constructed by each seller.
That is, many sellers do not sell their own products to users in limited places (areas).
[0005]
[Object of the invention]
The present invention has been made in view of the above-described problems of the related art, and a delivery service system in which a plurality of sellers sell their products in a delivery method to users in a stadium, a long-distance train, and the like, and a delivery service system used in the delivery system. The purpose is to provide a sales server that performs
[0006]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, a delivery service system of the present invention and a sales server used therein adopt the following characteristic configuration.
[0007]
(1) In a delivery service system in which a seller sells a product to a user whose location can be specified by a delivery method,
A sales server having merchandise information data associated with the position of the user, and a user authentication / settlement server for managing the user information and performing settlement, wherein the user orders goods via the sales server, and A delivery service system that delivers ordered products to users based on information from the server.
[0008]
(2) The on-site sales system according to (1), wherein the sales server is commonly used by a plurality of sellers.
[0009]
(3) The delivery service system according to (1) or (2), wherein the user registers the user in advance with the user authentication / settlement server.
[0010]
(4) The on-site sales system according to (1), (2) or (3), wherein the user and the seller access the sales server via a wireless communication line using a portable terminal.
[0011]
(5) The on-site sales system according to any one of (1) to (4), wherein the user transmits position information to the sales server when ordering, receives a product menu, and places an order based on the product menu.
[0012]
(6) Upon receiving an order from the user, the sales server transmits a receiving code together with an order code, and the user passes the receiving code in exchange for receiving the product from the seller, and performs settlement based on the receiving code. The on-site sales system according to any one of the above (1) to (5).
[0013]
(7) The user sets the status as to whether or not the user is present, and the sales server can confirm the setting content in response to the seller's inquiry. On-site sales system.
[0014]
(8) The on-site sales system according to any one of (1) to (7), further including a seller store server that responds to a product inquiry or the like from the user.
[0015]
(9) In a delivery service system in which a plurality of sellers deliver various products to a user who has ordered various products based on an order received from a user whose location can be specified at a place where many users (customers) gather,
A sales server that mediates between the user and the seller, and a sales system that includes a user authentication and payment server that performs authentication and payment of the user, wherein the user and the seller use a mobile terminal to Delivery service that accesses the sales server.
[0016]
(10) The on-site sales system according to (9), wherein the seller performs user registration in advance on the user authentication / settlement server, and the seller registers a product to be handled.
[0017]
(11) The on-site sales system according to (10), wherein the user registration includes a user's last name, a password, a settlement unit, and a contact unit.
[0018]
(12) The on-site sales system according to (9), (10) or (11), wherein the user is divided into areas in advance by sheets or the like.
[0019]
(13) The on-site sales system according to any one of (9) to (12), wherein the user sets the presence or absence of the sales server.
[0020]
(14) The on-site sales system according to any one of (9) to (13), wherein the user transmits position information to the sales server and receives an item menu to order an item.
[0021]
(15) In response to the user's order, the sales server transmits an order code and a reception code to the user, and transmits the reception code received from the user when the seller delivers the product to the sales server. The delivery service system according to any one of (9) to (14), wherein the user authentication / settlement server performs settlement.
[0022]
(16) The on-site sales system according to any one of (9) to (15), wherein the sales system, the seller, and the portable terminal of the user communicate via the Internet.
[0023]
(17) In a sales server used in a delivery service system in which a seller each having a portable terminal delivers a product according to an order from a purchaser,
Communication means for communicating with the seller and the buyer;
A product information database holding information related to the product sold by the seller,
A buyer location information database that holds the buyer's location information by prior notification from the buyer by the mobile terminal,
Order registration means for recording an order received from the buyer and notifying the seller based on information received via the communication means;
Based on the information received via the communication means, a goods receipt confirmation means for confirming receipt of the goods ordered by the buyer,
A sales server used in a delivery service system comprising
[0024]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, a preferred embodiment of a delivery service system according to the present invention and a sales server used therein will be described in detail with reference to the accompanying drawings.
[0025]
First, FIG. 1 and FIG. 2 are a system configuration diagram and a functional block diagram of a preferred embodiment of a delivery service system according to the present invention and a sales server used therein.
Referring to FIG. 1, a delivery service system 10 includes a sales system 20 including a sales server 21 and a user authentication / settlement server 22. The sales server 21 and the user authentication / settlement server 22 of the sales system 20 are interconnected by the Internet 23. The sales server 21 is configured such that the portable terminal 30 of the seller and the portable terminal 40 of the user can be accessed by a wireless communication line.
[0026]
As described above, the on-site sales system 10 of the present invention is a suitable system for on-site sales to a place where the position of the user can be specified, such as a stadium, a car, a large-scale parking lot, and the like. This is a secure, highly convenient, and convenient sales system that includes a sales server 21 and a user authentication / settlement server 22 that are managed.
[0027]
In FIG. 1, the user's mobile terminal 40 places an order for a product to the sales server 21 via a wireless communication line. That is, the seller's mobile terminal 30 accesses the sales server 21 via the wireless communication line, and performs a response to the user's order and manages the payment information. The sales server 21 has a database of products associated with the position of the user, as described later, and presents a product list to the position of the user, places an order with a seller, associates an order code with a user ID, and provides a user authentication / settlement server. Confirmation of settlement to 22. The user authentication / settlement server 22 manages user information, and performs settlement and mediation of contact with the user. The sales system 20 is independent of the seller and does not necessarily have to be the same business entity, so that a single sales system 20 can be used (or shared) by a plurality of sellers.
[0028]
In the on-site sales system 10 of the present invention, both the user and the seller need to have a mobile terminal capable of accessing the Internet 23, and no special equipment is required. Therefore, it is easy for both the user and the seller to use or introduce (enter). Since the sales server 21 has a database in which the position and the product are associated with each other, the user accurately notifies the seller of the product that can be provided to the user's position without checking whether the user's position is within the service range. be able to. Since the system is such that the orderer can be specified by using a user registration system, erroneous ordering due to mischief can be prevented.
[0029]
In the present invention, payment is not performed first at the time of general ordering in Internet transactions, but is performed by the user passing the receiving code to the seller after the actually ordered product arrives, It is possible to prevent a trouble that the product does not arrive despite the payment of the payment. Further, since the sales server 21 manages the user ID and the order code in association with each other, even when the seller needs to contact the user, the seller only inquires about the order code and the sales server 21 Can be mediated. Therefore, there is no possibility that the telephone number and e-mail address of the user's mobile terminal are leaked to the seller, so that privacy is protected.
[0030]
The configuration of the sales server 21 will be described with reference to FIG.
The communication unit 21A of the sales server 21 performs communication with the seller terminal 30, the purchaser terminal 40, and the authentication / settlement server 22 as described above. The merchandise information database 21B stores merchandise information, that is, information such as merchandise names and prices for each seller, and the purchaser position information database 21C stores position information of the purchaser and the name of a registrant (scheduled purchase place) who wants to go home. And information such as location (seat number). The order registration unit 21D registers and manages a purchaser name (or a mobile phone number), a product, a quantity, and a price. The product receipt confirmation unit 21E confirms whether or not the purchaser has received the product ordered from the seller based on the information from the communication unit 21A. The operation of each unit of the sales server 21 will be specifically described in the following description of various embodiments.
[0031]
First, a detailed operation of the delivery service system 10 according to the present invention will be described. FIG. 3 is a sequence diagram illustrating the operation of the delivery service system 10 according to the present invention shown in FIG. That is, the flow of information and goods among the sales server 21, the user authentication / settlement server 22, the portable terminal 30 of the seller, and the portable terminal 40 of the user is shown.
[0032]
In the sequence shown in FIG. 3, the user's mobile terminal 40 accesses the sales server 21 via a wireless communication line and places an order for a product. That is, the portable terminal 40 transmits its own position information to the sales server 21 (step S1). Then, the sales server 21 transmits the product menu to the mobile terminal 40 (Step S2). This menu is displayed on the screen of the mobile terminal 40. The user confirms, for example, a waiting time or the like with the portable terminal 40 as necessary (step S3). The sales server 21 makes a product inquiry to the seller's portable terminal 30 for an answer to the product confirmation (step S4). The portable terminal 30 of the seller transmits the answer to the sales server 21 (Step S5). Then, the sales server 21 transmits this answer to the user's portable terminal 40 (step S6). When the user is convinced, the user places an order for a product with the sales server 21 using the mobile terminal 40 (step S7).
[0033]
Upon receiving an order from the user (step S7), the sales server 21 makes a user inquiry to the user authentication / settlement server 22 (step S8). The user authentication / settlement server 22 replies the user confirmation result to the sales server 21 (step S9). Therefore, the sales server 21 sends the order code (eg, the orderer as a customer and its location, the ordered products and their number, the designated delivery time, etc.) to the seller's portable terminal 30 via the wireless communication line. ) (Step S10). The sales server 21 transmits the order code / receive code to the mobile terminal 40 (Step S11).
[0034]
Upon receiving the user's order, the seller refers to the customer and its location, the ordered products and the number included in the order code, and delivers the products to the user (step S12). The seller who has delivered the product receives the receiving code from the user, delivers the ordered product to the customer, and confirms the receipt of the customer's product order (step S13). The seller transmits the reception code to the sales server 21 using the mobile terminal 30 (step S14). In this step S14, the seller delivers the product to the customer. At this time, the seller directly listens to the receiving code from the customer and transmits the code to the sales server 21 by the portable terminal 30 on the spot, or takes a memo and transmits it later. You can also. Then, the sales server 21 requests the user authentication / settlement server 22 for the settlement (step S15), and the user authentication / settlement server 22 notifies the sales server 21 of the completion of the settlement (step S16). Thus, the sales server 21 notifies the seller's portable terminal 30 of the completion of the settlement (step S17). As described above, a series of operations from order to settlement is completed.
[0035]
As described above, the sales server 21 has a database of products associated with the position of the user, presents a product list for the position of the user, places an order with the seller, associates the order code with the user ID, and provides a user authentication / settlement server. Confirmation of settlement to 22. The user authentication / settlement server 22 manages user information, and performs settlement and mediation of contact with the user. Since the sales system 20 is independent of the seller and does not need to be the same business, a single sales system can be used by a plurality of sellers.
[0036]
Next, FIG. 4 shows an authentication operation of a user (purchaser). The purchaser's mobile terminal 40 performs user registration via a wireless communication line (step A1). On the other hand, the user authentication / settlement server 22 confirms the user registration with the mobile terminal 40 (step A2).
[0037]
FIG. 5A shows an example of the user management information stored in the user authentication / settlement server 22. The user management information manages a user ID, a password, a name (last name), a settlement unit, a contact unit, and the like for each user. FIG. 5B is an example of product data stored in the sales server 21. This product data can be managed for each area as shown. FIG. 5C is an example of area information stored in the sales server 21. For example, an area may be determined based on a seat (seat) number in a stadium. FIG. 5D is an example of order management data stored in the sales server 21. In this example, it includes an order code, a receiving code, a user ID, a user state, a product, and a remaining time.
[0038]
Next, FIG. 6 is a contact sequence diagram from the seller to the user. If the seller needs to access the user or the orderer for any reason, the seller's mobile terminal 30 accesses the sales server 21 via the wireless communication line (step B1). Next, the sales server 21 accesses the user authentication / settlement server 22 via the network (Internet 23) (step B2). Then, the user authentication / settlement server 22 accesses the portable terminal 40 by the user via the wireless communication line (step B3).
[0039]
FIG. 7 is a sequence diagram of the user state setting / confirmation. When the seller delivers the ordered product to the user, it is necessary to check the status of the user. Then, the seller inquires of the sales server 21 about the user status using the portable terminal 30 (step C1). The sales server 21 confirms the settings on the user's mobile terminal 40 (step C2). The user transmits a state setting, for example, “at a seat” to the sales user 21 through the portable terminal 40 (step C3). The sales server 21 receiving this transmits the answer to the portable terminal 30 of the seller via a wireless communication line (step C4).
[0040]
This will be described in detail again with reference to the sequence diagram shown in FIG. In a place such as a stadium, a reserved seat, a parking lot, or the like, where both the seller and the user (purchaser) can accurately specify the position, the user first accesses the sales system 20 using the mobile terminal 40, and The position information such as the sheet number is input (step S1). The sales server 21 receiving the position information specifies the area of the sheet from the area information data of FIG. Next, a product menu that can be purchased at the position where the user is located is sent to the user's portable terminal 40 from the product database related to the area of FIG. 5B (step S2). The user selects a product from the product menu, and first inquires of confirmation of a purchase waiting time or the like (step S3).
[0041]
The sales server 21 transfers the inquiry about the product to the portable terminal 30 of the seller of the product (Step S4). The seller replies to the sales server 21 using the mobile terminal 30 when the product can be delivered (step S5). The sales server 21 transfers the answer to the user's mobile terminal 40 (Step S6). If there is no problem in the waiting time or the like from the answer list, the user selects a product and places an order using the mobile terminal 40 (step S7). Specifically, the order is placed in the form of sending a product list and inputting a user ID.
[0042]
Here, if the user does not have the user ID yet, the user registration is performed according to the user registration sequence shown in FIG. First, the user uses the mobile terminal 40 to enter a password required for authentication, information on a credit card or electronic money required for settlement, an e-mail as a means of contacting the user with the mobile terminal 40, and the like. The seller registers a last name, which is a name required for confirming the user. When all the information is registered, the user authentication / settlement server 22 displays a user registration confirmation screen. When the order is placed, the sales server 21 first calls the user authentication / settlement server 22 using the user ID (step S8). The user authentication / settlement server 22 requests the user's portable terminal 40 to input a password for the user ID. If the password is correct, the information of the user confirmation is returned to the sales server 21 (step S9).
[0043]
When the user confirms the user (step S9), the sales server 21 generates a reception code together with the order code, and sets it as an order management database as shown in FIG. As for the remaining time item, the waiting time returned from the seller when the user checks the product is set as an initial value, and the waiting time is automatically subtracted as time elapses. Next, the order item and the order code are transmitted to the seller's portable terminal 30 (step S10). Further, it confirms the ordered product and transmits an order code receiving code to the user's mobile terminal 40 (step S11).
[0044]
After the order is placed, when the user leaves the seat or the like, the user inputs information such as leaving the seat to the sales server 21 using the portable terminal 40 of the user as shown in FIG. You can be notified in advance. When the seller arrives late, a message is sent to the sales server 21 for the order code, and the sales server 21 sends the user ID and the message for the order code to the user authentication / settlement server 22. The user authentication / settlement server 22 sends a message to the user contact from the user ID. The user receives the message at the portable terminal 40. Upon receiving the product from the seller, the user notifies the seller of the receiving code (step S13). The seller sends the receipt code together with the order code to the sales server 21 using the seller's mobile terminal 30 (step S14).
[0045]
The sales server 21 refers to the order management data, and if the reception code corresponding to the order code is correct, sends the user ID and the amount to the user authentication / settlement server 22 and requests settlement (step S15). The user authentication / settlement server 22 performs the settlement using the settlement means of the user management information, and notifies the sales server 21 of the completion of the settlement (step S16). The sales server 21 notifies the seller's portable terminal 30 of the completion of the settlement (step S17). Thereby, the transaction of the product is completed, and the seller moves to the next place.
[0046]
Next, with reference to FIG. 8, another embodiment of a sales system using a portable terminal according to the present invention will be described. Note that, for convenience of description, the same reference numerals are used for components corresponding to the components of the above-described embodiment. In this other embodiment, a seller store server 50 is provided in addition to the sales system 20 and the mobile terminals 30 and 40. By adding the seller store server 50, the seller having the mobile terminal 30 can concentrate on the delivery.
[0047]
8, steps D1 to D3 and D6 to D17 are the same as steps S1 to S3 and S6 to S17 in FIG. 2, respectively. However, steps S4 and S5 performed between the sales server 21 and the seller's mobile terminal 30 in the embodiment of FIG. 2 are replaced with the sales server 21 and the seller's store as steps D4 and D5, respectively, for the purpose described above. This is performed between the servers 50.
[0048]
The configuration and operation of the preferred embodiment of the on-site sales system using the portable terminal and the sales server used for the same according to the present invention have been described above in detail. However, it should be noted that such embodiments are merely examples of the present invention and do not limit the present invention in any way. It will be readily apparent to those skilled in the art that various modifications and changes can be made in accordance with the particular application without departing from the spirit of the invention.
[0049]
[Explanation of effect]
As will be understood from the above description, the on-site sales system of the present invention and the sales server used therein have the following remarkable practical effects. First, both the user (purchaser) and the seller need to have a portable terminal capable of accessing the Internet, and special equipment is not required, so that both the user and the seller can easily introduce the device.
[0050]
Second, since the sales server has a database in which the position and the product are associated with each other, the user can accurately determine the product that can be provided to the user's position without confirming to the seller whether the user's position is within the service range. It is possible to tell.
[0051]
Third, since the system is such that the orderer can be specified by using a user registration system, erroneous ordering due to mischief or the like can be prevented. Fourth, payment is not made first at the time of general ordering in Internet transactions, but payment is made by the user passing the receiving code to the seller after the goods actually arrive, so the money was paid. Nevertheless, it is possible to prevent a trouble that the product cannot be delivered.
[0052]
Fifth, since the sales server manages the user ID and the order code in association with each other, even when the seller needs to contact the user, the seller only inquires about the order code and the sales server notifies the user. Mediation can be performed, and the user's mobile phone number and e-mail address are not leaked to the seller, thus protecting privacy. Sixth, even if the seller is a consignment seller, the delivery code cannot be received unless the product is handed over to the user. I cannot cheat (fraud).
[Brief description of the drawings]
FIG. 1 is a system configuration diagram of a preferred embodiment of a delivery service system according to the present invention.
FIG. 2 is a functional block diagram of a sales server used in the embodiment of the present invention.
FIG. 3 is a sequence diagram illustrating the operation of the delivery service system shown in FIG. 1;
FIG. 4 is a user authentication sequence diagram in the present invention.
FIG. 5 shows specific examples of various data in the present invention, wherein (A) shows user management information, (B) shows product data, (C) shows area information, and (D) shows order management data.
FIG. 6 is a contact sequence diagram for a user according to the present invention.
FIG. 7 is a user state setting / confirmation sequence diagram in the present invention.
FIG. 8 is a system configuration diagram of another embodiment of a delivery service system according to the present invention.
[Explanation of symbols]
10, 10A Delivery service system 20 Sales system 21 Sales server 21A Communication unit 21B Product information database 21C Purchaser location information database 21D Order registration unit 21E Product reception confirmation unit 22 User authentication and settlement server 23 Internet 30 Seller's mobile terminal 40 User Mobile terminal 50 seller store server

Claims (17)

In an on-site sales system in which a seller sells a product to a user whose location can be specified,
A sales server having merchandise information data associated with the position of the user, and a user authentication / settlement server for managing the user information and performing settlement, wherein the user orders goods via the sales server, and A delivery service system characterized by delivering ordered products to a user based on information from a server. The delivery service system according to claim 1, wherein the sales server is commonly used by a plurality of sellers. The delivery service system according to claim 1, wherein the user performs user registration with the user authentication / settlement server in advance. The delivery service system according to claim 1, wherein the user and the seller access the sales server via a wireless communication line using a mobile terminal. The delivery service system according to any one of claims 1 to 4, wherein the user sends position information to the sales server when receiving an order, receives a product menu, and places an order based on the product menu. Upon receiving the order from the user, the sales server transmits a receiving code together with the order code, and the user passes the receiving code in exchange for receiving the product from the seller, and performs payment based on the receiving code. The delivery service system according to any one of claims 1 to 5, wherein 7. The user according to claim 1, wherein the user sets a state of whether or not the user is present, and the sales server can check the setting content in response to an inquiry from the seller. 8. Delivery service described. The delivery service system according to any one of claims 1 to 7, further comprising a seller store server that responds to a product inquiry or the like from the user. In a delivery service system in which a plurality of sellers deliver various products to a user who has ordered various products based on a delivery method based on an order received from a user whose location can be specified at a place where many users (customers) gather,
A sales server that mediates between the user and the seller, and a sales system that includes a user authentication and payment server that performs authentication and payment of the user, wherein the user and the seller use a mobile terminal to A delivery service system that accesses a sales server. The delivery service system according to claim 9, wherein the seller performs user registration with the user authentication / settlement server in advance, and the seller performs registration of a handled product. 11. The delivery service system according to claim 10, wherein the user registration includes a user's last name, a password, a settlement unit, and a contact unit. The delivery service system according to claim 9, wherein the user is divided into areas in advance by a sheet or the like. The delivery service system according to any one of claims 9 to 12, wherein the user sets a presence or absence state with respect to the sales server. The delivery service system according to any one of claims 9 to 13, wherein the user sends an order for a product by transmitting location information to the sales server and receiving a product menu. For the order of the user, the sales server transmits an order code and a reception code to the user, and transmits the reception code received from the user when the merchandise is delivered by the seller to the sales server. The delivery service system according to any one of claims 9 to 14, wherein the user authentication / settlement server performs settlement. The on-site sales system according to any one of claims 1 to 15, wherein the sales system, the seller and the portable terminal of the user communicate with each other via the Internet. A sales server used in a delivery service system in which sellers each having a mobile terminal deliver goods according to orders from buyers,
Communication means for communicating with the seller and the buyer;
A product information database holding information related to the product sold by the seller,
A buyer location information database that holds the buyer's location information by prior notification from the buyer by the mobile terminal,
Order registration means for recording an order received from the buyer and notifying the seller based on information received via the communication means;
Based on the information received via the communication means, a goods receipt confirmation means for confirming receipt of the goods ordered by the buyer,
A sales server used in a delivery service system, comprising:

Images