JP2004038757A - Method and device for providing internet service, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an Internet service providing method, etc., capable of providing an Internet service that meet a provider's request and easily changing the specifications of the Internet service. <P>SOLUTION: Many special settable items are preset in the Internet service provided from a server 10. The server receives an instruction of setting contents for the special settable items from a person (provider 51) attempting to provide an Internet service and provides a client 52 as an end user with the Internet service in which contents of a special settable item are specially set according to the instruction. Thus, it is possible to provide an Internet service that fits the request specification of each of providers by the same server program. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an Internet service providing method for providing an Internet service from a server to a client, an Internet service providing apparatus, and a program for causing a computer to execute the above Internet service providing method or a program for causing a computer to function as an Internet service apparatus.
[0002]
[Prior art]
With the development and spread of the Internet, various services are provided from servers through the Internet. For example, various Internet services have been introduced that enable shopping, hotel reservation procedures, learning English conversation, and the like through the Internet.
[0003]
In order to provide these Internet services to general users and members, it is necessary to build a system corresponding to the contents of the services to be provided on a server. The commissioning of the system construction is performed by special order.
[0004]
[Problems to be solved by the invention]
However, special ordering of a system for an Internet service from a professional company not only increases the cost, but also requires a long time to create the system and start the service. In addition, even if it is necessary to make a slight change in the specifications after the system is completed, it must be outsourced to a specialized company, and there is a problem that costs and time are increased in order to maintain the service contents in an optimum state.
[0005]
The present invention has been made in view of such problems of the conventional technology, and provides an Internet service that can easily provide an Internet service that meets the requirements of the provider and change the specifications thereof. It is an object of the present invention to provide an Internet service providing device and a program for causing a computer to function as the Internet service device.
[0006]
[Means for Solving the Problems]
The gist of the present invention to achieve this object lies in the inventions in the following items.
[1] In an Internet service providing method for providing an Internet service from a server (10) to a client (52),
Provide a plurality of specially configurable items in advance for the Internet service provided,
A server (10) receiving a setting instruction for the item from the Internet service provider (51);
A step in which the server (10) provides an Internet service in which the content of the item is specially set according to the setting instruction;
An internet service providing method, comprising:
[0007]
[2] The server (10) further includes a step of referring to or changing the stored system information relating to the Internet service in response to a request from the provider (51).
The Internet service providing method according to [1], wherein:
[0008]
[3] The server (10) further comprises a step of receiving an input of cooperation information for associating Internet services with each other from the provider (51),
A server (10) cooperates and provides a plurality of Internet services according to the coordination information.
The Internet service providing method according to [1], wherein:
[0009]
[4] An internet service providing method for providing an internet service from a server (10) to a client (52),
Provide a plurality of specially configurable items in advance for the Internet service provided,
Input receiving means (21) receiving a setting instruction for the item from the Internet service provider (51);
A step in which the server (10) registers the setting content based on the setting instruction received through the input receiving means (21) in the contractor information database (23);
A server (10) creates information for providing an Internet service in which the content of the specially configurable item is determined based on information registered in the contractor information database (23), and executes the Internet service. Steps to provide and
An internet service providing method, comprising:
[0010]
[5] An internet service providing method for providing an internet service from a server (10) to a client (52),
Provide a plurality of specially configurable items in advance for the Internet service provided,
Input receiving means (21) receiving a setting instruction for the item from the Internet service provider (51);
A server (10) creates information for providing an Internet service in which the contents of the specially configurable items are determined based on a setting instruction received via the input receiving means (21), and creates a contractor information database. (23) registering;
A server (10) providing an Internet service based on information registered in the contractor information database (23);
An internet service providing method, comprising:
[0011]
[6] a step of, when the server (10) provides the Internet service, registering information related to the provision in the stored information database (25);
A server (10) displaying and / or changing information registered in the accumulated information database (25) and / or the contractor information database (23) in response to a request from the provider (51);
The internet service providing method according to [4] or [5], further comprising:
[0012]
[7] A field for storing data in the accumulation information database (25) is provided in advance so as to cover the setting range of the specially configurable item.
The Internet service providing method according to [6], wherein:
[0013]
[8] a step in which the server (10) receives, from the provider (51), input of cooperation information for associating the Internet services with each other;
The server (10) further comprising a step of registering, in the cooperation information database (33), the input cooperation information or information for providing a plurality of Internet services in cooperation with each other based on the input cooperation information,
The server (10) refers to the coordination information database (33) and cooperates and provides Internet services associated with each other by the coordination information.
The internet service providing method according to [4] or [5], wherein:
[0014]
[9] In an Internet service providing apparatus for providing an Internet service from a server (10) to a client (52),
Service providing means (24) for providing a client (52) with an Internet service having a plurality of specially configurable items;
Input receiving means (21) for receiving a setting instruction for the item from the Internet service provider (51);
A registration unit (22) for registering setting contents based on a setting instruction received via the input receiving unit (21) in a contractor information database (23);
When providing the Internet service, the service providing means (24) provides an Internet service in which the contents of the specially configurable items are determined based on information registered in the contractor information database (23). Information for providing Internet services
An Internet service providing apparatus, characterized in that:
[0015]
[10] In an Internet service providing apparatus for providing an Internet service from a server (10) to a client (52),
Service providing means (24) for providing a client (52) with an Internet service having a plurality of specially configurable items;
Input receiving means (21) for receiving a setting instruction for the item from the Internet service provider (51);
Based on the setting instruction received via the input receiving means (21), information for providing the Internet service in which the contents of the specially configurable items are determined is created and registered in the contractor information database (23). Registration means (22),
The service providing means (24) provides an Internet service based on information registered in the contractor information database (23).
An Internet service providing apparatus, characterized in that:
[0016]
[11] system information registration means (26) for registering information related to the provision of the Internet service in a stored information database (25) when the Internet service is provided;
An information management means (27) for displaying and changing information registered in the accumulated information database (25) and / or the contractor information database (23) in response to a request from the provider (51);
The Internet service providing apparatus according to [9] or [10], further comprising:
[0017]
[12] A field for storing data in the accumulation information database (25) is provided in advance so as to cover the setting range of the specially configurable item.
The Internet service providing apparatus according to [11], wherein:
[0018]
[13] Cooperation information input means (31) for receiving input of cooperation information for associating Internet services from the provider (51);
Cooperation information registration means (32) for registering in the cooperation information database (33) cooperation information input via the cooperation information input means (31) or information for providing a plurality of Internet services in cooperation with each other based on the cooperation information. The service providing means (24) refers to the cooperation information database (33) and provides the Internet services associated with each other by the cooperation information in cooperation with each other.
The Internet service providing apparatus according to [9] or [10], wherein
[0019]
[14] A program for causing a computer to execute the Internet service providing method according to any one of [1] to [8].
[0020]
[15] A program for causing a computer to function as the Internet service providing apparatus according to any one of [9] to [13].
[0021]
The present invention operates as follows.
The Internet service provided by the server (10) is provided with a plurality of specially configurable items in advance. First, the server (10) receives an instruction of setting contents for a specially settable item from a person (provider (51)) who intends to provide an Internet service. Then, according to the instruction received from the provider (51), the server (10) provides the client (52) as an end user with an Internet service in which the contents of the specially settable items are specially set. As a result, it becomes possible to provide Internet services conforming to the required specifications of the respective providers (51) using the same server program.
[0022]
More specifically, the input receiving means (21) receives the input of the setting contents for the specially configurable items from the Internet service provider (51), and registers the information for providing the Internet service according to the contents. 22) registers in the contractor information database (23). The service providing means (24) of the server (10) provides an Internet service in which the contents of the specially configurable items are determined based on the information registered in the contractor information database (23).
[0023]
Internet service provision includes static provision and dynamic provision. In the case of static provision, information for providing an Internet service according to the input setting contents is generated when the setting contents for the specially settable items are completed. For example, it generates HTML (HyperText Markup Language) data, processing called from HTML, and the like, and stores them in the contractor information database (23). The service providing means (24) of the server (10) provides an Internet service in response to a request from the client (52) using HTML data or the like created in the contractor information database (23) in advance.
[0024]
In the dynamic provision, the setting contents input for the specially configurable items are registered in the contractor information database (23) as information for providing the Internet service. The service providing means (24) of the server (10) reads the setting contents of the specially configurable items from the contractor information database (23) when providing the Internet service in response to a request from the client (52), In accordance therewith, the Internet service is provided by generating in real time HTML data or the like in which the contents of the specially configurable items are determined. If the setting contents of the items that can be specially set can be changed after the provision of the Internet service is started, it is possible to cope with a specification change after the start of operation.
[0025]
Here, the Internet service means various services provided from the server (10) to the client (52) through a computer network through a telecommunication line such as the Internet. For example, various services are provided to the client (52) through a web page (homepage). Information is provided, a web page and a database are linked using CGI (Common Gateway Interface) or the like, and the database is searched and responded to an inquiry from the client (52), or is input from the client (52). A service that provides functions such as updating a database based on the received information and executing some processing in response to a request from the client (52). For example, accepting reservations for vacancies through the Internet, supporting learning, enabling shopping, publishing bulletin boards, making estimates and assessments, taking surveys, and managing member points Service is applicable.
[0026]
When the setting instruction is received by the input receiving means (21), a setting screen is displayed from the server (10) on the terminal device (51) of the provider via the Internet to inquire about the setting contents of the items that can be specially set, and the screen is displayed. It is preferable to adopt a configuration in which an instruction from the provider relating to the setting content is received through. In this case, the server (10) may be accessible from a general browser via the Internet, or a recording medium on which special setting software is recorded may be distributed to the contractor (provider after contract). By executing the setting software on the terminal device (51) of the contractor, the server (10) may be accessed from the terminal device (51) of the contractor via the Internet (50). Further, a configuration may be adopted in which a recording medium in which the content set using the setting software is recorded is passed to the management company of the server (10), and registration in the contractor information database (23) is entrusted.
[0027]
The server (10) is configured to allow a provider (51) of the system information relating to the Internet service to refer to and / or change the system information. More specifically, when the Internet service is provided, information relating to the provision, such as date and time and a user name, as well as information input from the client (52) when the Internet service is provided, are stored in the system information registration means ( 26) registers in the storage information database (25).
[0028]
The information management means (27) of the server (10) provides information registered in the stored information database (25) and / or the registered contractor information database (23) such as setting contents for specially configurable items. It is displayed on the provider terminal device (51) in response to a request from the provider (51), or is changed based on an operation from the provider terminal device (51). Thus, the management of the operation status of the Internet service provided to the client (52), which is the end user, by the provider is supported. In addition, by changing the setting contents and the like for the specially configurable items registered in the contractor information database (23), it is possible to change the specifications after the operation starts.
[0029]
The items of the database to be registered in the storage information database (25) are fixedly determined regardless of the contents of the specially settable items (for example, items for registering access date and time), and specially settable items. Some are related to the setting contents of various items. Further, the fields of the database to be registered in the storage information database (25) are provided in the maximum range that can cover any setting contents for the items that can be specially set. Therefore, which field is actually used among the fields provided in the maximum range changes according to the setting contents of the items that can be specially set.
[0030]
In the case of the above-described static provision, it is preferable that a process for reading and writing the accumulated information database (25) is embedded at the same time as a part of generating information for providing the Internet service. In the case of the dynamic provision, during the provision of the Internet service, the necessary processing is called according to the setting contents of the specially configurable items, and the reading and writing to the storage information database (25) are performed. It is good to configure.
[0031]
Further, the server (10) receives input of cooperation information for associating the Internet services with each other from the provider (51), and links a plurality of Internet services according to the cooperation information. That is, input of cooperation information for associating Internet services with each other is received from the provider (51) through the cooperation information input means (31), and the cooperation information registration means (32) registers this in the cooperation information database (33). The service providing means (24) of the server (10) refers to the coordination information database (33) when providing the Internet service, and cooperates with another Internet service associated with the coordination information.
[0032]
For example, an Internet service for accepting ticket reservations and an Internet service for managing member points are associated with each other by cooperative information such that “when a reservation is accepted, the member points are added”. As a result, the process that has accepted the reservation starts the point addition process with reference to the cooperation information, and the Internet service for reservation management and the Internet service for point management operate in cooperation. The Internet service may be statically provided including the link information.
[0033]
As described above, the cooperation of the Internet services makes it possible to provide a complicated service. The input method by the cooperation information input means (31) is the same as the input receiving means (21) described above. In addition, the method of realizing the cooperative operation is not limited to the configuration in which the service providing means (24) related to one service system refers to the cooperative information and calls the Internet service of another service system, and the cooperative operation is supervised and managed. The system may be provided separately above the service system.
[0034]
BEST MODE FOR CARRYING OUT THE INVENTION
An embodiment of the present invention will be described below with reference to the drawings.
Each drawing shows an embodiment of the present invention.
FIG. 1 shows a configuration of an Internet service providing apparatus 10 according to the present embodiment and a connection state via the Internet. The Internet service providing device 10 is a computer device having a communication function and functions as a server. The Internet service providing apparatus 10 is connected via the Internet 50 to a terminal device 51 of a contractor who is a provider of the Internet service and a terminal device 52 of a general user as a client receiving the Internet service.
[0035]
The Internet service provided from the Internet service providing apparatus 10 to the terminal device 52 of the general user has a number of specially configurable items, and the Internet service provider can perform special setting so as to meet his / her own request. By setting the content of the item from the terminal device 51, it is possible to tailor (customize) the provided Internet service to a special specification. A person who intends to provide an Internet service to a general user enters into a contract with a management company (ASP: Application Service Provider) of the Internet service providing apparatus 10 and becomes a contractor, whereby the Internet using the Internet service providing apparatus 10 is used. Become a service provider.
[0036]
The contractor is provided with an ID and a password from the management company, logs in to the Internet service providing apparatus 10 using the ID and the password, and uses the company ID of the contractor as a key to customize the Internet customized to meet his own requirements. A service can be generated, and the service can be provided from the Internet service providing apparatus 10 to the terminal device 52 of a general user.
[0037]
The Internet service providing apparatus 10 includes service systems A to D for each type of Internet service provided to the terminal device 52 of a general user. For example, the service system A is a reservation system that receives and manages reservations for beauty salons and hotels, the service system B is a point system that manages member points, and the service system C is e-book that provides learning support via the Internet. The learning system and the service system D are like estimation systems for estimating reforms and the like. That is, the service system is divided for each purpose of the service to be provided. This narrows down the number of items that can be specially set in each service system. The number of service systems is increased or decreased according to the type of Internet service to be provided.
[0038]
Each of the service systems A to D includes an input receiving unit 21, a registration unit 22, a contractor information database 23, a service providing unit 24, a storage information database 25, a system information registration unit 26, and an information management unit 27, respectively. , As a function. The internal configuration of the service systems B to D is the same as that of the service system A, and their illustration and description are omitted.
[0039]
The input receiving means 21 fulfills a function of receiving an input of setting contents for items that can be specially set from an Internet service provider (contractor). The contractor information database 23 is a database for registering settings for items that can be specially set or information for providing an Internet service according to the settings. The registration unit 22 executes a process of registering information for providing an Internet service in the contractor information database 23 according to the setting content received by the input reception unit 21. Registration in the contractor information database 23 is performed for each provided Internet service. For example, a file is registered in a special setting file for each company ID and registered.
[0040]
The input receiving means 21 displays a setting screen on the contractor's terminal device 51 through the Internet 50, and receives instructions from the provider about the setting contents of items that can be specially set through the screen. In this case, a general browser may be allowed to access the Internet service providing apparatus 10 via the Internet 50, or a recording medium on which special setting software is recorded may be distributed to the subscriber, and the setting software may be executed. By doing so, a setting screen may be displayed on the contractor's terminal device 51, and the contents set through the screen may be transmitted from the contractor's terminal device 51 to the Internet service providing device 10 via the Internet 50. Further, the contents set using the setting software are recorded on a recording medium, and the contents are submitted to the management company of the Internet service providing apparatus 10, and the management company registers the contents in the Internet service providing apparatus 10. Is also good.
[0041]
The service providing means 24 has a function of providing the general user terminal device 52 with an Internet service in which the contents of items that can be specially set are customized based on the information registered in the contractor information database 23. There are two types of Internet service provision methods: dynamic provision and static provision. Either one can be selected at the time of contract or at the end of inputting the contents of items that can be specially set.
[0042]
In the case of dynamic provision, the registration unit 22 has a function of registering, in the contractor information database 23, the setting contents input for the specially configurable items. In the case of the dynamic provision, for example, when the web page a of a certain contractor is accessed from the terminal device 52 of the general user, the service providing unit 24 contracts the special setting file associated with the web page a. It performs a function of generating a web page in which the contents of items that can be specially set are read out from the user information database 23 and setting the contents of items that can be specially set in accordance with the contents, and transmitting the generated web page to the terminal device 52 of a general user.
[0043]
In the case of static provision, information for providing an Internet service according to the input setting contents is generated when the setting contents for the specially settable items are completed. For example, it generates HTML data or a process called from HTML, and stores them in the contractor information database 23. When there is an access request from a client, the service providing means 24 provides an Internet service using HTML data or the like created in advance and stored in the contractor information database 23. The generation of the information stored in the contractor information database 23 may be performed by the registration unit 22 or may be configured to be performed by the service providing unit 24.
[0044]
The stored information database 25 is a database for registering system information such as a history when the service providing unit 24 provides the Internet service to the client and information input from the client when the Internet service is provided. The system information registration means 26 has a function of writing these information in the accumulated information database 25. The stored information database 25 is composed of a CGI or the like called from an HTML document transmitted for providing an Internet service to a client.
[0045]
The information management means 27 displays the system information registered in the accumulated information database 25 on the terminal device 51 of the contractor in response to a request from the contractor, or displays the registered system information in accordance with an instruction from the contractor. Has the ability to change. When the contractor logs in to the Internet service providing apparatus 10 with an ID and a password, it is possible to refer to the stored information, change (process or delete) the data, and make a backup.
[0046]
It should be noted that a general browser may be capable of accessing the stored information database 25 of the Internet service providing apparatus 10 via the Internet 50, or by executing special reference management software on the terminal 51 of the contractor. The configuration may be such that the stored information database 25 of the Internet service providing apparatus 10 can be accessed via the Internet 50. Further, the contractor can customize the contents of the Internet service to be provided to the client any number of times after backing up the registered contents of the accumulated information database 25 and within the contract period.
[0047]
Further, the Internet service providing apparatus 10 includes a cooperation information input unit 31, a cooperation information registration unit 32, and a cooperation information database 33. The cooperation information input means 31 has a function of receiving input of cooperation information for associating Internet services with each other from a provider. The coordination information input means 31 may be configured to display an input screen on the browser of the contractor's terminal device 51 via the Internet and receive coordination information input from the screen, similarly to the input reception means 21, An input screen may be displayed by executing the input program distributed to the user on the terminal device 51 of the contractor.
[0048]
The cooperation information registration unit 32 has a function of registering the cooperation information input via the cooperation information input unit 31 in the cooperation information database 33. The service providing means 24 of the service systems A to D has a function of referring to the cooperation information database 33 when providing the Internet service, and linking the Internet services of other service systems associated by the cooperation information. .
[0049]
Next, the operation of the Internet service providing apparatus 10 will be described by taking, as an example, a case where an online reservation system of a beauty salon is provided as an Internet service. When a contract is concluded in advance with the management company of the Internet service providing apparatus 10 and the contractor enters the ID and password given at that time and accesses the Internet service providing apparatus 10 from his / her own terminal device 51, an example is shown in FIG. , A menu screen 100 as an initial screen appears on the browser of the contractor's terminal device 51. On the menu screen 100, selection buttons are arranged and displayed only for services for which a contract has been concluded. In FIG. 2, as selection buttons related to the reservation system, a screen setting button 101, a reservation management button 102, a point system button 103, and a manual button 104 are displayed under the title of "reservation system".
[0050]
When the screen setting button 101 is selected, a reservation system screen setting screen 110 shown in FIG. 3 is displayed. The reservation system screen setting screen 110 includes contents of items that can be specially set for the reservation system, that is, contents of a homepage (customer input screen) displayed on the terminal device 52 of a general user as an Internet service from the Internet service providing apparatus 10. FIG. 6 is a menu screen for setting the user name. When setting for the first time after the contract is made for items that can be specially set, an initial setting button 112 is displayed in a customer input screen setting column 111 provided as a part of the reservation system screen setting screen 110. Click this.
[0051]
When the initial setting button 112 is clicked, screens for setting the contents of the specially configurable items appear one after another, and by operating according to the settings, the specially configurable items can be set according to the wishes of the contractor. It can be carried out. When the initial setting button 112 is selected on the reservation system screen setting screen 110, a time unit setting screen 140 of FIG. 4 is displayed. On this screen, a time unit for accepting a reservation is set. On the screen, a title, a description, notes, and the like are displayed in characters, and a radio button 141 and a setting button 142 for selectively selecting a time unit are displayed. Further, at the upper right of the screen, a progress status guide section 143 for displaying the steps from the end to the end of the initial setting to the first to ninth steps and changing the number color to indicate the current step is displayed. By using the radio button 141, any one of 5, 10, 15, 30, and 60 minutes can be selected as a time unit when accepting a reservation.
[0052]
By clicking the setting button 142 after selecting the radio button 141, a time unit setting confirmation screen 150 shown in FIG. 5 is displayed. When the settings are confirmed here, the business hours setting screen 160 shown in FIG. 6 is displayed. On this screen, it is possible to select the start time and end time of the business. After setting the business hours, a reservation target setting screen 170 shown in FIG. 7 is displayed next. At the top of the screen, a description 171 for input is displayed. An input example column 172 and an input column 173 are displayed at the bottom of the screen.
[0053]
On the reservation target setting screen 170, the reservation target is registered. That is, “display order”, “number of simultaneous reservations”, “reservation target name”, “reservation target type”, and “mail address” are designated for each reservation target. In the “display order”, a display order for introducing a reservable hairdresser (reservation target) on the homepage displayed on the terminal device 52 of the general user is specified. In the “number of simultaneous reservations”, the maximum number of reservations that can be duplicated in the same time zone is specified. "Reservation target name" specifies the name of the reservation target. The name specified here is displayed as a beautician name that can be reserved on a homepage for general users. In the “reservation target type”, the attribute of the reservation target is registered. For example, whether the hairdresser is a stylist or a male staff is registered. In the "e-mail address", an e-mail address for notifying that a reservation has been made is specified. In FIG. 7, an input example of several hairdressers who belong to our shop as reservation targets is displayed in an input example column 172.
[0054]
When the setting on the reservation target setting screen 170 is completed, a reservation item setting screen 180 shown in FIG. 8 is displayed next. On this screen, what kind of items can be reserved for the reservation target is set. At the top of the screen, a description 181 for input is displayed, and at the bottom of the screen, a column 182 of an input example and an input column 183 are displayed. The input example column 182 illustrates a case where treatment, styling, cut, cut and color, and cut and permanent are set as reservable items.
[0055]
When the setting on the reservation item setting screen 180 is completed, a reservation item time setting screen 190 shown in FIG. 9 is displayed. Here, for each reservation item set on the reservation target setting screen 170, the time required to perform the work of each reservation item is set. Further, the reservation item time can be set using the time set on the time unit setting screen 140 as a unit. Here, the reservation item time is set in the combo box, and the time selectable in the combo box is displayed in a list in units of the time set on the time unit setting screen 140.
[0056]
When the setting on the reservation item time setting screen 190 is completed, a regular holiday setting screen 200 shown in FIG. 10 is displayed. A check box is displayed corresponding to each day of the week from Sunday to Saturday, and by marking the corresponding check box, a regular holiday can be set.
[0057]
When the setting on the regular holiday setting screen 200 is completed, a login setting screen 210 shown in FIG. 11 is displayed. Here, it is assumed that the user accessing the customer's homepage provided from the Internet service device 10 is a member of a store or the like managed by the contractor, and whether or not the user accessing the homepage is a member. , And information for identifying which member the user is set on the login setting screen 210. Here, two items can be designated as confirmation items for identifying members.
[0058]
When the settings on the login setting screen 210 are completed, a page title setting screen 220 shown in FIG. 12 is displayed. On this screen, a store name, an e-mail address for receiving reservation information, and a telephone number for receiving inquiries from customers are set.
[0059]
When the setting on the page title setting screen 220 is completed, a template selection screen 230 shown in FIG. 13 is displayed. On this screen, a basic form of a customer input screen displayed on the terminal device 52 of the general user is selected.
[0060]
When the setting on the template selection screen 230 is completed, an initial setting confirmation screen 240 for confirming the contents set so far is displayed. When the settings are confirmed, the initial settings are completed. Thereby, the reservation system screen setting screen 110 is displayed again. However, the initial setting button 112 is not displayed in the column 111 for setting the customer input screen, and instead, a guidance display indicating that the items displayed in the detailed setting menu should be set is displayed.
[0061]
The detailed settings are classified into settings for the entire store, settings for each reservation target, and settings for messages. The reservation status display / non-display button 114 to the closed time setting button 118 is a button for making detailed settings for the whole object, and the closed day setting button 119 to each reservation item list button 121 is for making detailed settings for each reservation object. Button. The comment column button 122 to the recall function button 124 are buttons for performing detailed settings related to the message.
[0062]
When the reservation status display / non-display button 114 is selected on the reservation system screen setting screen 110, a description and a selection button for selecting whether or not to display the reservation status on a calendar are displayed in the column 111 of the customer input screen setting. . When the calendar display is selected, the reservation status is displayed in a calendar. Therefore, it is possible to confirm which day is available. On the other hand, when the non-display is selected, it is set so that the date and time designated by the customer is displayed each time whether or not the reservation is possible.
[0063]
When the reservation date setting button 115 is selected, a description, a selection column, and an input column for setting the reservation date are displayed on the reservation system screen setting screen 110. Here, a maximum number of months before the reservation is accepted and a number of minutes / days before the reservation is accepted.
[0064]
When the number of free customers button 116 is selected, a description and an input column for setting the number of free customers are displayed in a column 111 of the customer input screen setting of the reservation system screen setting screen 110. Here, it is possible to set how many non-member customers are accepted in one day. With this setting, it is possible to prevent a situation where a lot of mischief reservations are made by a free customer.
[0065]
When the special holiday setting button 117 is selected, a description and a selection field for setting a special holiday are displayed in a column 111 of the customer input screen setting of the reservation system screen setting screen 110. Here, it is possible to set a special holiday for the whole store by displaying a calendar for any month up to one year ahead and selecting a date on the calendar.
[0066]
When the user selects the suspension time setting button 118, a description and a selection field for setting the suspension time are displayed in the customer input screen setting column 111 of the reservation system screen setting screen 110. It is possible to set a plurality of temporary holidays such as lunch breaks during business hours. In addition, it is possible to set the suspension time for each day of the week, or to set the suspension time for each day up to one year ahead.
[0067]
When the holiday setting button 119 is selected, a description and a selection column for selecting a reservation target are displayed in a column 111 of the customer input screen setting of the reservation system screen setting screen 110. When a reservation target is selected here, a calendar for any month up to one year ahead can be displayed, and a special holiday for the reservation target can be set by selecting a date on the calendar. FIG. 15 shows a stylist Mr. Sekiguchi of the stylist as a reservation target, and when setting a special holiday for June 2002, a special holiday setting screen 250 for each reservation target displayed in the column 111 of the customer input screen setting. An example is shown.
[0068]
When the closed time setting button 120 is selected, a description and a selection column for selecting a reservation target are displayed in a column 111 of the customer input screen setting of the reservation system screen setting screen 110. When a reservation target is selected here, a temporary suspension time during business hours can be appropriately set for the selected reservation target. In addition, the temporary suspension time can be set in units of dates up to one year ahead.
[0069]
When each reservation item list button 121 is selected, a description and a selection column for selecting a reservation target are displayed in a column 111 of the customer input screen setting of the reservation system screen setting screen 110. Here, a reservation item for each reservation target is set. When a reservation target is selected, the reservation target items registered in the initial setting are displayed in a list with check boxes. Only the reservation target items checked here are valid for the reservation target. Thereby, for example, Mr. Sekiguchi can make individual settings such as accepting reservation only for cut and cut & permanent.
[0070]
When the comment column button 122 is selected, an input for setting a description such as “a customer can take a comment when making a reservation” and a question text prompting the input of the comment in the column 111 of the customer input screen setting. Column is displayed.
[0071]
When the acknowledgment after reservation button 123 is selected, an explanatory note and an acknowledgment input box for prompting the user to input an acknowledgment sentence displayed when the customer has completed the reservation are displayed in the customer input screen setting column 111. As a result, it is possible to set an original acknowledgment sentence.
[0072]
When the recall function button 124 is selected, a description of the telephone number input item setting and the recall function and a selection field are displayed in the field 111 of the customer input screen setting. In the telephone number input item setting, it is set whether or not the input of the telephone number is a required item for a reservation from a free customer. When set to ON, a telephone number input field is added to the customer's reservation input item. The recall function is a function to notify the customer of the reservation contents to the customer's e-mail address around noon the day before the reservation date. Using the recall function adds an email address entry field to your reservation entry. When using the recall function, it is possible to set a sentence to be added to the beginning of the mail content.
[0073]
When the reservation system ON button 125 is clicked at the stage where all the items are set in this manner, the reservation system having the contents customized by the contractor is operated in the Internet service providing apparatus 10 and the reservation is performed from the terminal 52 of the general user. It will be possible to access the homepage of the system. When the change button 113 of the initial setting is clicked, the contents of the settings so far are displayed in the column 111 of the customer input screen setting of the reservation system screen setting screen 110, and the operation buttons for accepting the change of the set contents are displayed. Is displayed. As a result, even after the operation of the reservation system, which is an Internet service, is started, it is possible to appropriately change the settings for the items that can be specially set.
[0074]
However, the settings for the time unit and business hours cannot be changed on the way. To change them, all the contents set so far are erased, and all the reservation information and the like from the customer stored in the accumulated information database 25 are erased. In addition, these changes to be deleted cannot be performed unless all the reserved data stored is printed out. The condition for the change may be that the contractor saves the data in a predetermined file instead of the printout. As a result, the reservation made before the change can be protected.
[0075]
FIGS. 16 to 21 show transitions of screens displayed on the browser when a member accesses the reservation system as an Internet service customized by the contractor from the terminal device 52 of a general user. FIG. 16 shows a homepage 300 of a reservation system which is an Internet service customized by a contractor. Here, an item for which a reservation is desired (a beautician ... reservation target) is designated. The hairdresser set on the reservation target setting screen 170 is displayed as a candidate that can be specified. The store name set on the page title setting screen 220 is displayed at the top of the home page.
[0076]
When the hairdresser is determined, a reservation item selection screen 310 shown in FIG. 17 is displayed. On this screen, items set on the reservation item setting screen 180, such as cut and styling, are displayed as reservation items, and any one of them can be selected by a radio button. There is also a comment entry field 311 so that the customer can freely enter special order items and the like to the hairdresser. The guidance text displayed at the top of this comment column is set by clicking the comment column button 122 in FIG.
[0077]
When the reservation item is determined, a reservation date selection screen 320 shown in FIG. 18 is displayed. Here, a calendar is displayed, and depending on the background color of the date, the presence or absence of underlining, etc., the hairdresser to be reserved can be reserved due to availability, whether or not only members can reserve, Whether or not the date is displayed is displayed. Then, the user can click on a calendar for a reservable date to determine the reservation date. The display of the holidays in this calendar includes the regular holidays set on the regular holiday setting screen 200, the special holidays for the entire store set by clicking the special holiday setting button 117, and the designated hairdresser (to be reserved) Is performed based on the holidays that are individually set for
[0078]
When the reservation date is determined, a reservation time designation screen 330 shown in FIG. 19 is displayed. The time zone displayed here is the time set on the time unit setting screen 140 at the time of the initial setting. The reservation acceptance time zone is displayed based on business hours, special holidays, holidays for each reservation object, and the like. The reservable time zone is displayed with reference to the storage information database 25 storing the reservation status up to now.
[0079]
When the reservation time is set, an application screen 340 for confirming the reservation contents input so far and making a reservation application with the contents is displayed. On this screen, the two item names set on the login setting screen 210 and their input fields are displayed. FIG. 20 shows an example of requesting input of a member number and a name. Free customers are asked to enter their names. At the bottom of the screen, the telephone number of the inquiry destination set on the page title setting screen 220 is displayed.
[0080]
The members are managed by a separate customer management system, and the reservation system collates the two input confirmation items with the registered contents of the customer management system and authenticates whether or not the user is a genuine member. It has become. FIG. 23 shows an example of an input form screen 500 when a new member is added in the customer management system.
[0081]
When the reservation application is confirmed, an acknowledgment screen 350 shown in FIG. 21 is displayed. The acknowledgment text set by selecting the acknowledgment text button 123 and the contents of this reservation are displayed on the acknowledgment screen 350. Each time a reservation application is completed, the system information registration unit 26 registers information indicating the details of the reservation in the accumulated information database 25.
[0082]
Next, reference to the system information by the contractor will be described. When the reservation management button 102 is clicked on the menu screen 100 displayed after the authentication of the ID and the password, the reservation management screen 400 shown in FIG. Will be displayed on the browser. On this screen, when a date for which the user wants to check the reservation status is specified, a list of the reservation statuses for each hairdresser is displayed.
[0083]
Next, a cooperation operation between Internet services will be described.
The internet service providing apparatus 10 receives input of link information for associating Internet services from each other from the contractor's terminal device 51 through the link information input means 31 and the Internet 50, and the link information registration means 32 registers this in the link information database 33. . The service providing unit 24 of the service system refers to the cooperation information database 33 when providing the Internet service, and links the other service systems B to D associated by the cooperation information. For example, by linking a reservation system based on the service system A, a point system based on the service system B, and an e-learning system based on the service system C with cooperation information, reception of a live course reservation and a point for each reception of a course reservation can be made. The addition process and provision of the preparatory training material for the course for which the live attendance has been reserved through the e-learning system can be performed.
[0084]
More specifically, an instruction that “if a reservation is accepted, add the points of the member” is registered as the cooperation information. Upon receipt of the attendance reservation, the service providing means 24 of the reservation system refers to the cooperation information database 33 to read the above-mentioned cooperation information when the reception of the reservation is completed, and activates the point addition processing of the service system B according to the contents. As a result, the Internet service provided by the reservation system and the Internet service provided by the point system cooperate to perform a cooperative operation in which points are added for each reservation. As described above, the cooperation of the Internet services makes it possible to provide complicated Internet services.
[0085]
In the Internet service providing apparatus 10 according to the present embodiment, as shown on a menu screen 100 in FIG. 2, a point system button 103 is provided as one of the selection buttons related to the reservation system. If the contractor wants to link the reservation system and the point system, he or she selects the point system button 103 to set items that can be specially set. For example, the number of points to be awarded upon completion of the reservation, the description of the privilege based on the points, etc. are set. In accordance with the contents set here, cooperation information between the reservation system and the point system is created and registered in the cooperation information database 33.
[0086]
In the case where the Internet service is provided by static provision, information for providing the Internet service is generated so that a process corresponding to the cooperation information is executed, and the information is stored in the contractor information database 23. Good to do.
[0087]
Although the embodiments of the present invention have been described with reference to the drawings, the specific configuration is not limited to these embodiments, and even if there are changes and additions without departing from the gist of the present invention, the present invention will be described. Included in the invention.
[0088]
For example, in the embodiments, the reservation system, the point system, and the like are illustrated as Internet services, but the Internet services to be targeted are not limited to these. The present invention provides an Internet service for supporting the creation of a homepage, an online membership management service, an online quote / custom-made ordering service, an assessment service, an FAQ service for providing answers to frequently asked questions, and a service for taking a questionnaire. , Bulletin board services, e-learning, online shop services, bidding, mail management services, and various other Internet services.
[0089]
Note that static provision and dynamic provision may be combined in one Internet service or between Internet services and their cooperative operations.
[0090]
【The invention's effect】
According to the Internet service providing method and the like according to the present invention, a plurality of specially configurable items are provided in advance for an Internet service to be provided, and a setting content instruction for the specially configurable items is received from the Internet service provider, and Since the server provides the client with the Internet service in which the contents of the items that can be specially set according to the above are provided from the server, it is possible to provide the Internet service that meets the requirements of each provider by the same server program. As a result, the cost and time can be reduced as compared with the case where the system is constructed by a special order from a specialist, and introduction of the Internet service is facilitated.
[0091]
In addition, since the provider can refer to and change the system information related to the Internet service, the operation management of the Internet service is supported, and it is possible to easily respond to specification changes after the start of operation. it can.
[0092]
Furthermore, the fields for storing data in the storage information database are preset so as to cover the setting range of the specially configurable items, so the database structure itself is changed according to the setting contents of the specially configurable items. And it is possible to easily cope with customization of various items.
[0093]
In the case of linking a plurality of Internet services according to the link information input by the provider, a complicated Internet service can be provided.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing a configuration of an Internet service providing apparatus according to an embodiment of the present invention.
FIG. 2 is an explanatory diagram showing an example of a menu screen displayed on a contractor's terminal device when the Internet service providing apparatus according to one embodiment of the present invention receives a setting instruction of an item that can be specially set;
FIG. 3 is an explanatory diagram showing an example of a reservation system screen setting screen displayed on a contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention;
FIG. 4 is an explanatory diagram showing an example of a time unit setting screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to one embodiment of the present invention;
FIG. 5 is an explanatory diagram showing an example of a time unit setting confirmation screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to the embodiment of the present invention;
FIG. 6 is an explanatory diagram showing an example of a business hours setting screen displayed on the contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 7 is an explanatory diagram showing an example of a reservation target setting screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to the embodiment of the present invention;
FIG. 8 is an explanatory diagram showing an example of a reservation item setting screen displayed on the contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention;
FIG. 9 is an explanatory diagram showing an example of a reservation item time setting screen displayed on the contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 10 is an explanatory diagram showing an example of a regular holiday setting screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to the embodiment of the present invention.
FIG. 11 is an explanatory diagram showing an example of a login setting screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 12 is an explanatory diagram showing an example of a page title setting screen displayed on the contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 13 is an explanatory diagram showing an example of a template selection screen displayed on the contractor's terminal device by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 14 is an explanatory diagram showing an example of an initial setting confirmation screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 15 is an explanatory diagram illustrating an example of a special holiday setting screen for each reservation target displayed on the terminal device of the contractor by the Internet service providing apparatus according to the embodiment of the present invention.
FIG. 16 is an explanatory diagram showing an example of a homepage in a reservation system displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 17 is an explanatory diagram showing an example of a reservation item selection screen displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention;
FIG. 18 is an explanatory diagram showing an example of a reservation date selection screen displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 19 is an explanatory diagram showing an example of a reservation time designation screen displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 20 is an explanatory diagram showing an example of an application screen displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 21 is an explanatory diagram showing an example of an acknowledgment screen displayed on a terminal device of a general user by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 22 is an explanatory diagram showing an example of a reservation management screen displayed on the terminal device of the contractor by the Internet service providing apparatus according to one embodiment of the present invention.
FIG. 23 is an explanatory diagram showing an example of an input form screen in the customer management system related to the Internet service providing apparatus according to one embodiment of the present invention.
[Explanation of symbols]
AD: Service system
10. Internet service providing device
21 ... Input receiving means
22 ... Registration means
23: Contractor information database
24 ... Service provision means
25 ... accumulated information database
26 ... System information registration means
27 ... Information management means
31 ... Cooperation information input means
32 ... Cooperation information registration means
33… Cooperation information database
50 ... Internet
51: Contractor's terminal device
52 ... General user terminal device
100… Menu screen
101: Screen setting button
102 ... Reservation management button
103… Point system button
104… Manual button
110 ... Reservation system screen setting screen
111… Customer input screen setting field
112… Initial setting button
113… Change initial settings button
114 ... Reservation status display / non-display button
115 ... Reservation date setting button
116… Free customer button
117… Special holiday setting button
118… Closed time setting button
119: Holiday setting button
120… Closed time setting button
121 ... Reserved item list button
122… Comment column button
123 ... Acknowledgment button
124 ... Recall function button
125… Reservation system ON button
140: Time unit setting screen
141 ... radio button
142… Setting button
143… Progress status guide
150: Time unit setting confirmation screen
160… Business hours setting screen
170: reservation target setting screen
171,181 ... Explanation
172, 182 ... input example fields
173, 183 ... input fields
180 ... Reservation item setting screen
190 ... Reservation item time setting screen
200: Regular holiday setting screen
210: Login setting screen
220… Page title setting screen
230: Template selection screen
240: Initial setting confirmation screen
250… Special holiday setting screen by reservation target
300: Homepage in the reservation system
310: reserved item selection screen
311… Comment input field
320: Reservation date selection screen
330… Reservation time designation screen
340… Application screen
350 ... Acknowledgment screen
400 ... Reservation management screen
500 ... input form screen

Claims (15)

In an Internet service providing method for providing an Internet service from a server to a client,
Provide a plurality of specially configurable items in advance for the Internet service provided,
A server receiving a setting instruction for the item from a provider of the Internet service;
Providing an Internet service in which a server specially sets the content of the item in accordance with the setting instruction. 2. The Internet service providing method according to claim 1, further comprising a step in which the server refers to or changes the stored system information related to the Internet service in response to a request from the provider. The server further includes a step of receiving input of cooperation information for associating the Internet services with each other from the provider,
The method according to claim 1, wherein the server provides a plurality of Internet services in cooperation with each other according to the cooperation information. In an Internet service providing method for providing an Internet service from a server to a client,
Provide a plurality of specially configurable items in advance for the Internet service provided,
Input receiving means for receiving a setting instruction for the item from the Internet service provider,
A step in which the server registers setting contents based on the setting instruction received via the input receiving means in the contractor information database;
A server creating information for providing an Internet service in which the content of the specially configurable item is determined based on information registered in the contractor information database, and providing the Internet service. A method for providing an Internet service, comprising: In an Internet service providing method for providing an Internet service from a server to a client,
Provide a plurality of specially configurable items in advance for the Internet service provided,
Input receiving means for receiving a setting instruction for the item from the Internet service provider,
A step in which the server creates information for providing an Internet service in which the content of the specially configurable item is determined based on the setting instruction received through the input receiving means, and registers the information in the contractor information database;
Providing an Internet service based on information registered in the subscriber information database. A step in which, when the server provides the Internet service, information relating to the provision is registered in a stored information database;
6. The server according to claim 4, further comprising a step of displaying and / or changing information registered in the stored information database and / or the contractor information database in response to a request from the provider. Internet service provision method described in 1. 7. The Internet service providing method according to claim 6, wherein a field for storing data in the accumulation information database is provided in advance so as to cover a setting range of the specially configurable item. A step in which the server receives an input of cooperation information for associating the Internet services from the provider,
The server further includes a step of registering information for providing a plurality of Internet services in cooperation with each other based on the input cooperation information or the cooperation information in a cooperation information database,
6. The Internet service providing method according to claim 4, wherein the server refers to the cooperation information database and provides the Internet services linked by the cooperation information in cooperation with each other. In an Internet service providing apparatus for providing an Internet service from a server to a client,
Service providing means for providing a client with an Internet service having a plurality of specially configurable items;
Input receiving means for receiving a setting instruction for the item from a provider of the Internet service,
Registering means for registering the setting content based on the setting instruction received via the input receiving means in the contractor information database,
The service providing means, when providing an Internet service, creates information for providing an Internet service in which the contents of the specially configurable items are determined based on information registered in the contractor information database. An Internet service providing apparatus, which provides an Internet service by using an Internet service. In an Internet service providing apparatus for providing an Internet service from a server to a client,
Service providing means for providing a client with an Internet service having a plurality of specially configurable items;
Input receiving means for receiving a setting instruction for the item from a provider of the Internet service,
Registering means for creating information for providing an Internet service in which the contents of the specially configurable items are determined based on the setting instruction received via the input receiving means and registering the information in a contractor information database; ,
The Internet service providing apparatus, wherein the service providing means provides an Internet service based on information registered in the contractor information database. When the Internet service is provided, system information registration means for registering information related to the provision in a stored information database,
11. The information processing apparatus according to claim 9, further comprising information management means for displaying and / or changing information registered in the accumulated information database and / or the contractor information database in response to a request from the provider. The internet service providing apparatus according to the above. 12. The Internet service providing apparatus according to claim 11, wherein a field for storing data in the accumulation information database is provided in advance so as to cover a setting range of the specially settable item. Cooperation information input means for receiving input of cooperation information for associating Internet services from the provider,
Further comprising cooperation information registration means for registering in the cooperation information database information for providing a plurality of Internet services in cooperation with each other based on the cooperation information input via the cooperation information input means,
11. The Internet service providing apparatus according to claim 9, wherein the service providing unit refers to the cooperation information database and provides the Internet services linked by the cooperation information in cooperation with each other. A program for causing a computer to execute the Internet service providing method according to any one of claims 1 to 8. A program for causing a computer to function as the Internet service providing apparatus according to any one of claims 9 to 13.

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