JP2004013620A - Customer reception terminal and control program for the same - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable use of a plurality of types of media, and enable an office to competently serve a customer with customer identification data acquired from the media. <P>SOLUTION: An IC card part 8, a card reader part 9 and a passbook reader part 10 are designed to read customer identification data from an IC or magnetic stripe of a card or passbook, and are controlled to validate normal customer identification data read first, if a card and a passbook are simultaneously inserted in the IC card part 8, card reader part 9 and passbook reader part 10. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a customer reception terminal having a function of issuing a reception number slip to a customer who has come to a store at an office counter or the like.
[0002]
[Prior art]
At branches such as banks, insurance companies, securities companies, and post offices, customer reception terminals with the function of issuing reception number slips are installed at counters and the like, and reception number slips are issued to customers who come to the store, We respond to customers in the order of reception.
When issuing a ticket, the customer reception terminal displays a screen for inputting the purpose of visiting the store, and guides insertion of a card or guidance to a lobby clerk according to the input purpose.
[0003]
FIG. 9 is a diagram showing transition of a display screen in a conventional customer reception terminal.
Conventionally, as shown in this figure, first, a visit purpose input screen shown in FIG. 9A is displayed on an operation display unit provided in the terminal.
The operation display unit displays various input screens and operation guidance to the customer, and a touch panel capable of inputting information defined in the keys by touching the keys on the screen with the finger. It is a type display.
[0004]
When the customer presses a desired key and inputs the purpose of visiting the store while looking at the visiting purpose input screen, a medium bringing confirmation screen shown in FIG. 9B is displayed on the operation display unit.
On this screen, a message to ask whether a card is brought or not, and keys of "Yes" and "No" for inputting an answer to the question are displayed.
[0005]
Looking at this screen, if the customer presses the "Yes" key, subsequently, the medium insertion guide screen shown in FIG. 9C is displayed on the operation display unit.
This medium insertion guide screen is composed of a message prompting insertion of a card and a moving image guiding the insertion method. When the customer inserts a magnetic card into the card reader according to the moving image, customer data is read from the magnetic stripe of the card. It is read and sent to the control unit or the like of the device, and thereafter, the number slip reception guide screen shown in FIG. 9D is displayed on the operation display unit.
[0006]
This screen is composed of a message prompting the reception of the number slip and a moving image showing the method of receiving the number slip.At the same time as the display of the number slip reception guide screen, the reception number is printed on a predetermined sheet by the printer. Released to customers.
When the customer presses the "No" key on the medium bringing confirmation screen of FIG. 9B, the operation display unit skips the medium insertion guide screen of FIG. 9C and receives the number slip shown in FIG. 9D. The guidance screen is displayed, the receipt number is printed on predetermined paper by the printer, and is released to the customer.
[0007]
It should be noted that a voice having the same content as the display message is output from the speaker corresponding to each screen.
[0008]
[Problems to be solved by the invention]
However, in the above-described conventional technology, since only the card reader for the magnetic card is provided, the medium that can be used by the customer is limited to the magnetic card, the use of the medium is restricted, and the magnetic card is inserted in the branch. Since customer data can only be obtained for the customer, there is a problem that a sufficient response cannot be made.
[0009]
In addition, it asks whether the customer has brought the medium, confirms that the medium is brought, and then guides the insertion of the medium, which takes time to operate, and issues a ticket for that number. There is a problem that processing takes time.
In addition, if a business that is not handled at the counter, such as a foreign exchange, is entered for the purpose of visiting the store, the customer simply overlooks the guidance screen with a message such as "Please call a clerk". There is a problem of giving anxiety without knowing what to do.
[0010]
An object of the present invention is to solve such a problem.
[0011]
[Means for Solving the Problems]
For this reason, the present invention is applied to a customer reception terminal that is installed in a branch office and allows a customer to input a visit purpose by a key of a visit purpose screen displayed on an operation display unit and issue a number slip for reception. A plurality of corresponding data reading units are provided so that each data reading unit can read the customer identification data from the medium inserted by the customer, and when the medium is simultaneously inserted into the plurality of data reading units, The control is performed such that the normal customer identification data read is validated.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a customer reception terminal according to the present invention will be described with reference to the drawings.
FIG. 1 is a schematic diagram showing the configuration of the embodiment.
In FIG. 1, reference numeral 1 denotes a housing of a customer reception terminal installed in a branch of a financial institution such as a bank. The housing 1 includes a control unit 2, a keyboard unit 3, a printer unit 4, a customer detection sensor 5, A display unit 6, a speaker 7, an IC card reader unit 8, a card reader unit 9, and a passbook reader unit 10 are mounted.
[0013]
Here, the control unit 2 controls the operation of the entire customer reception terminal, and is provided in the housing 1.
The keyboard section 3 is operated by an operator at the time of maintenance or the like, and is composed of character keys, numeric keys, various function keys, and the like, and is provided inside the door of the housing 1 or the like.
[0014]
The printer unit 4 issues a number slip (number tag) to a customer who visits the store, and a discharge port for discharging the number slip is provided on the surface of the housing 1.
The customer detection sensor 5 detects a customer approaching the customer reception terminal.
The operation display unit 6 displays various input screens and operation guidance to the customer, and a touch panel capable of inputting information defined in the keys by touching the keys on the screen with a finger. The speaker 7 is for outputting sound according to the display screen of the operation display unit 6.
[0015]
The IC card reader section 8 can read customer data and the like from an IC card brought by the customer in a non-contact manner.
The card reader unit 9 reads data of a magnetic stripe provided on various magnetic cards such as a cash card and a credit card. A card insertion / ejection port is provided on the surface of the housing 1. The card reader unit 9 can insert an IC card, and when the IC card is inserted, can contact the IC unit and read customer data and the like.
[0016]
The passbook reader unit 10 reads data from a magnetic stripe provided in the passbook by a customer. A passbook insertion / ejection port is provided on the surface of the housing 1.
The IC card reader unit 8, the card reader unit 9, and the passbook reader unit 10 are used as a reading unit that reads customer data including customer identification data from an IC or a magnetic stripe of a card or a passbook in the present invention. Is, for example, a customer account number.
[0017]
FIG. 2 is a block diagram illustrating a control system according to the embodiment.
Reference numeral 11 denotes a screen flow control unit that controls a series of flows of a reception business and controls a screen displayed on the operation display unit 6. Reference numeral 12 denotes a sound specified by the screen flow control unit 11 in cooperation with the screen flow control unit 11. Is output from the speaker 7.
[0018]
Reference numeral 13 denotes a medium control unit that controls a reading operation of an IC card, a magnetic card, and a passbook in cooperation with the screen flow control unit 11, and 14 denotes a number tag specified by the screen flow control unit 11 in cooperation with the screen flow control unit 11. Is a printer control means for controlling the printer unit 4 so as to issue a ticket, and a sensor control means 15 for controlling the customer detection sensor 5 and transmitting detection information to the screen flow control means 11.
[0019]
16 is an IC card reader control unit that controls the IC card reader unit 8 in cooperation with the medium control unit 11, 17 is a card reader control unit that controls the card reader unit 9 in cooperation with the medium control unit 11, and 18 is a medium control unit. This is a passbook reader control unit that controls the passbook reader unit 9 in cooperation with the unit 11.
These control units 11 to 15 are realized by the control unit 2 shown in FIG. 1 based on preset software.
[0020]
FIG. 3 is a diagram showing the transition of the display screen in the first embodiment. The first embodiment will be described with reference to FIGS.
First, when a customer who comes to the store stands in front of the customer reception terminal, the customer is detected by the customer detection sensor 5 and the detection information is notified to the screen flow control means 11 via the sensor control means 15.
[0021]
Thus, the screen flow control means 11 instructs the voice control means 12 to indicate welcome from the speaker 7 such as "Please come and press the target key ...", and prompt the key press. A sound is output, and at the same time, the visit purpose input screen shown in FIG.
On this screen, a plurality of visiting purpose keys such as deposit and withdrawal, new, various notifications, investment trusts, etc. are displayed, and when the customer looks at this visiting purpose input screen and inputs the visiting purpose by pressing the desired key, The screen flow control means 11 instructs the voice control means 12 to output a voice prompting insertion of a passbook or card from the speaker 7, and causes the operation display unit 6 to display a medium insertion guide screen shown in FIG. Is displayed.
[0022]
This screen contains a message of the same content as the output of the voice, a moving image of a passbook or card insertion method as a medium for transactions, and a small “medium” for inputting that there is no medium. The "None" key is displayed in the screen.
Simultaneously with the display of the medium insertion guide screen, the screen flow control means 11 accepts a passbook or a card from the IC card reader control means 16, the card reader control means 17, and the passbook reader control means 18 via the medium control means 13. Accordingly, each of the control means 16 to 18 controls the IC card reader section 8, the card reader section 9, and the passbook reader section 10, respectively, so that a passbook or a card can be inserted.
[0023]
That is, an IC card reader, a magnetic card, or a passbook as a transaction medium can be inserted into any of the IC card reader section 8, the card reader section 9, and the passbook reader section 10, and a plurality of these media can be inserted at the same time. If performed, data can be read from each medium in parallel.
Here, when the customer inserts an IC card, a magnetic card, or a passbook into any of the IC card reader section 8, the card reader section 9, and the passbook reader section 10, the branch name is obtained from the IC or magnetic stripe of these cards or passbook. , Customer data such as a customer number, an account number, an account item, and the like, are read from the corresponding control means among the control means 16 to 18 to the medium control means 13, and the notified customer data is sent from the medium control means 13. It is sent to the screen flow control means 11.
[0024]
In this case, when the customer data is transmitted from a plurality of readers among the IC card reader 8, the card reader 9, and the passbook reader 10, the medium control unit 13 determines that the customer who has the first-come-first-served order and the correct content is received. Only data is validated and transmitted to the screen flow control means 11, and customer data transmitted later is discarded.
For example, for the customer data transmitted first, the medium control means 13 determines whether or not the content of the customer data is correct. 11 and discard the second and subsequent customer data, but if the first transmitted customer data is determined to be incorrect due to a reading error or the like, the second transmitted customer data is discarded. It is determined whether or not the data is correct. If the data is correct, the customer data is made valid and transmitted to the screen flow control means 11, and the third and subsequent customer data are discarded.
[0025]
Upon receiving the customer data from the medium control unit 13, the screen flow control unit 11 determines the attribute data of the customer (eg, past transaction history, time deposit amount, deposit balance, assets, etc.) based on the content of the data. To access the database server etc., which is a separate device from the device concerned, and to set the reception number according to the numbering rule such as sequential in the number band corresponding to the group of reception desks for receiving the customer. A request is made to a system different from the database server or the like, and a response is awaited.
[0026]
Thereafter, when the screen flow control means 11 receives the reception number from the system, the screen flow control means 11 instructs the voice control means 12 to output a voice prompting the reception of the number slip from the speaker 7, and also causes the operation display unit 6 to output the voice message shown in FIG. The number slip reception guide screen shown in c) is displayed.
This screen is composed of a message having the same content as the output of the voice, and a moving image showing the method of receiving the number tag. At the same time as the display of the number tag receiving guidance screen, the screen flow control means 11 In response to this, a request to output the number slip is notified together with the reception number, whereby the printer unit 4 prints the reception number on a predetermined sheet and discharges it to the customer.
[0027]
When the "no medium" key is pressed on the medium insertion guide screen shown in FIG. 3B, the screen flow control means 11 does not give an instruction to accept a passbook or a card, but requests the reception number from the system. When the reception number is received, the voice control means 12 is instructed to output a voice prompting the reception of the number slip from the speaker 7, and the operation display unit 6 displays the number slip reception guide screen shown in FIG. Is displayed, and the printer control unit 14 causes the printer unit 4 to print the receipt number and release it to the customer.
[0028]
According to the first embodiment described above, in addition to a card reader for a magnetic card, a passbook reader for a passbook and a card reader for an IC card are provided, and respective control means for controlling these are provided; Since control means for controlling each control means is provided, not only magnetic cards but also plural types of media such as passbooks and IC cards can be used, and customer information can be obtained from these plural types of media. And can respond to customers.
[0029]
In addition, when a customer enters a transaction on the visit purpose input screen, a medium insertion guide screen is displayed unconditionally to prompt the user to insert the medium, and it is checked whether the customer has brought the medium. Since the confirmation screen (FIG. 9B) is omitted and the operation of the customer is simplified, the operation of the customer becomes easy and the processing time can be shortened.
[0030]
One of the operational purposes of this type of terminal is to search for attribute data based on customer data acquired from a medium to detect a specific customer among visiting customers, In order to provide services and develop sales of financial products, the customer is directed to a counter.However, in the conventional display screen flow, a media bring confirmation screen is displayed and the user may accidentally press the unimported card or insert a medium. Some customers intentionally chose not to bring them because of their trouble. However, according to the above-described embodiment, the medium bringing confirmation screen is eliminated, and the screen is shifted from the store visit purpose screen to the medium insertion guiding screen. Provision of services and development of sales can be performed by reliably detecting, and an effect that sufficient correspondence can be obtained is also obtained.
[0031]
Also, for customers who do not bring the medium, a small "No medium" key is displayed on the medium insertion guide screen, and when this key is pressed, a number slip is issued, so that the medium is issued. Can be dealt with without any trouble for customers who do not bring it.
FIG. 4 is a diagram showing the transition of the display screen in the second embodiment. The first embodiment will be described with reference to FIGS.
[0032]
In this embodiment, all media can be read on the visit purpose input screen.
First, when a customer who comes to the store stands in front of the customer reception terminal, the customer is detected by the customer detection sensor 5 and the detection information is transmitted to the screen flow control means via the sensor control means 15. 11 is notified.
[0033]
As a result, the screen flow control means 11 instructs the voice control means 12 to “come and press the target key from the speaker 7. If you have a passbook or card, please set it in the slot. , Etc., and a voice prompting the key press and the insertion of the medium is output, and at the same time, the operation display section 6 displays the visit purpose input screen shown in FIG.
[0034]
This visit purpose input screen is the same screen as the screen described in the first embodiment.
Simultaneously with the display of the visit purpose input screen, the screen flow control means 11 sends a passbook or card to the IC card reader control means 16, the card reader control means 17, and the passbook reader control means 18 via the medium control means 13. The control means 16 to 18 respectively control the IC card reader 8, the card reader 9, and the passbook reader 10 so that a passbook or a card can be inserted.
[0035]
Here, when the customer inputs a visit purpose by pressing a desired key displayed on the visit purpose input screen, the screen flow control means 11 instructs the voice control means 12 to insert a passbook or a card from the speaker 7. 4B, the operation display section 6 displays the medium insertion guide screen shown in FIG. 4B, and the customer inputs the IC card reader section 8, the card reader section 9, and the passbook reader section. When an IC card, a magnetic card, or a passbook is inserted into any of the cards 10, customer data such as a branch name, a customer number, an account number, and an account item is read from the IC or the magnetic stripe of the card or the passbook. 16 to 18, the corresponding control means is notified to the medium control means 13, and the notified customer data is transmitted from the medium control means 13 to the screen flow control means 11. It is.
[0036]
Also in this case, the medium control means 13 transmits the customer data to the screen flow control means 11 in the same manner as described in the first embodiment.
Upon receiving the customer data from the medium control unit 13, the screen flow control unit 11 receives the customer's attribute data (eg, past transaction history, time deposit amount, balance, assets, etc.) based on the content of the data. To access the database server etc., which is a separate device from the device concerned, and to set the reception number according to the numbering rule such as sequential in the number band corresponding to the group of reception desks for receiving the customer. A request is made to a system different from the database server or the like, and a response is awaited.
[0037]
Thereafter, when the screen flow control means 11 receives the reception number from the system, the screen flow control means 11 instructs the voice control means 12 to output a voice prompting the reception of the number slip from the speaker 7, and also causes the operation display unit 6 to output the voice message shown in FIG. The number slip reception guide screen shown in c) is displayed.
This screen is composed of a message having the same content as the output of the voice, and a moving image showing the method of receiving the number tag. At the same time as the display of the number tag receiving guidance screen, the screen flow control means 11 In response to this, a request to output the number slip is notified together with the reception number, whereby the printer unit 4 prints the reception number on a predetermined sheet and discharges it to the customer.
[0038]
The medium insertion guide screen of FIG. 4B and the number slip reception guide screen of FIG. 4C are the same screens as those described in the first embodiment.
On the other hand, when the customer hears the voice prompting the user to insert the medium output at the time of displaying the visit purpose input screen shown in FIG. 4A, the customer operates the IC card reader unit 8, the card reader unit 9, and the passbook reader unit 10. When an IC card, a magnetic card, or a passbook is inserted into any of them, customer data is read from the IC or the magnetic stripe of the card or passbook, and the corresponding control means among the control means 16 to 18 is sent to the medium control means 13. Is transmitted from the medium control means 13 to the screen flow control means 11.
[0039]
Then, upon receiving the customer data from the medium control unit 13, the screen flow control unit 11 determines the attribute data of the customer (for example, past transaction history, amount of time deposit, balance, asset) based on the content of the data. Etc.) to access the database server, etc., which is a different device from the device concerned, and to receive the customer according to the numbering rules such as sequential within the number band corresponding to the group of windows for receiving customers. The screen flow control means 11 requests the number from a system different from the database server, etc., and thereafter, upon receiving the reception number from the system, instructs the voice control means 12 to prompt the speaker 7 to receive the number slip. And the operation display unit 6 displays the number slip reception guide screen shown in FIG. 4C.
[0040]
Simultaneously with the display of the number slip receiving guidance screen, the screen flow control means 11 notifies the printer control means 14 of a request for outputting a number slip together with the reception number, whereby the printer unit 4 sets the reception number on a predetermined sheet. Print and release to customer.
Also in the second embodiment, when the "no medium" key is pressed on the medium insertion guide screen, the number slip reception guide screen shown in FIG. 4C is displayed, and the printer control means is displayed. The receipt number is printed on the printer unit 4 by 14 and released to the customer.
[0041]
According to the second embodiment described above, when the visit purpose input screen is displayed, the card or passbook can be inserted so that the customer data can be read from the IC or the magnetic stripe. When a card or passbook is sometimes inserted, the display of the medium bringing confirmation screen and the medium insertion guide screen is omitted, and the effect that the reception processing time can be further reduced is obtained.
[0042]
That is, according to the second embodiment, when a card or passbook is inserted when the visit purpose input screen is displayed and then the visit purpose is entered by a key, the card and passbook are conveyed and customer data reading control is performed. Since the overlap processing (parallel operation) of the screen input operation can be performed, the reception processing time is further reduced.
FIG. 5 is an explanatory diagram showing the time reduction effect of the second embodiment.
[0043]
FIG. 5A shows a conventional procedure, FIG. 5B shows a procedure of the first embodiment, and FIG. 5C shows a procedure of the second embodiment. ), And the time required for the reception process is represented by the vertical length of the stacked boxes.
As shown in FIG. 13C, in the second embodiment, when a visit purpose input screen is displayed, a card or passbook is inserted first, and when a visit purpose is entered next, the card or passbook is input. Control of transport and reading of customer data and control of access to a database server or the like for screen input operations are overlapped.
[0044]
When the purpose of visiting the store is input first, the process is the same as that of the first embodiment shown in (b). However, this is a control in which either the input of the purpose of visiting the store or the insertion of the medium can be input. It indicates that.
As described above, according to the second embodiment, when the medium is inserted first, the medium control and the screen input can be performed in parallel, and the time can be reduced.
[0045]
Next, a third embodiment will be described.
In this embodiment, the screen is controlled in accordance with the visit purpose input on the visit purpose input screen to guide the insertion of a medium and issue a number slip. In addition to the number slip for making the request, issuing a number slip for the lobby staff to deal with is included.
[0046]
FIG. 6 is a diagram showing an example of the contents of a table used in the third embodiment, in which visit purposes and display screens are associated with each other.
For example, for transactions such as deposits and withdrawals with the purpose of visiting the store, a passbook or card is required as a transaction medium, so a medium insertion guide screen is set and various notifications for performing procedures such as address changes are made. , No transaction medium is required, and the process immediately proceeds to issue of a number slip, so that a number slip reception guide screen is set.
[0047]
In addition, when special guidance is required, such as non-coverage services that cannot be handled at the regular counters such as foreign exchange, investment trusts, insurance, securities, etc., transactions with advanced product knowledge, and referrals to other stores A ticketing screen for attendants is set for the purpose of visiting the store.
This table is stored in a storage unit (not shown), and the screen displayed on the operation display unit 6 is controlled by the screen flow control unit 11 based on this table.
[0048]
FIG. 7 is a diagram showing a display example of a screen according to the third embodiment.
As shown in FIG. 7 (a), for example, when deposits and withdrawals are input on the store visit input screen displayed on the operation display section 6, the screen flow control means 11 refers to the table of FIG. Is displayed on the operation display unit 6 to prompt the customer to insert a passbook or card.
[0049]
The visit purpose input screen and the medium insertion guide screen in this case are the same screens as in the first and second embodiments, and a voice message is output in the same manner.
Also, as shown in FIG. 7B, when various notifications are input on the store visit input screen, the screen flow control means 11 refers to the table of FIG. It is displayed, the number slip is printed by the printer unit 4, and the number slip is released to the customer.
[0050]
The visit purpose input screen and the number slip reception guide screen in this case are also the same screens as in the first and second embodiments, and a voice message is output in the same manner.
Further, as shown in FIG. 7 (c), when a visit purpose when special guidance such as foreign exchange is required is entered on the visit purpose input screen, the screen flow control means 11 refers to the table of FIG. Then, the ticket display screen for the attendant is displayed on the operation display unit 6, and the printer unit 4 prints the number ticket for the attendant and discharges it to the customer.
[0051]
In this case, the ticket issuing screen for the attendant consists of a message that guides you to pass the number slip to a nearby attendant and a movie that shows how to receive the number slip, and at the same time this screen is displayed, a voice message with the same content as the displayed message Is output.
FIG. 8 is a diagram showing an example of printing a number slip for a staff member at this time. A message prompting the staff member to inform the staff member of the purpose of coming to the store is included in the number band corresponding to the staff member received from a system (not shown). A reception number and a reception time according to a numbering rule such as sequential are printed.
[0052]
When the customer receives the number slip for the clerk, the customer searches for a nearby lobby clerk, passes the number slip, and conveys the business. In this way, the lobby clerk designates the destination according to the business requirements of the customer and guides the introduction to a specialized clerk.
According to the third embodiment, the following effects can be obtained.
In other words, the conventional customer reception terminal only displays a guidance screen such as "Please call a clerk" on the operation display when special guidance is required for operations not covered by the service. There was a fear that oversight or the like would cause anxiety, but according to the third embodiment described above, along with the guidance by the display screen, a number slip for the attendant who printed a message for guiding to the lobby attendant was provided to the customer. In order to issue tickets, customers can get a sense of security by obtaining a number slip that clearly indicates the destination, and the lobby staff will surely accept and use customers by presenting the number slips for the staff from the customer. It is possible to respond to the situation.
[0053]
In addition, since the reception number and reception time are printed on the number slip for clerks, the lobby clerk can refer to the customer's number slip and grasp the waiting situation via a mobile terminal or information terminal, etc. For example, for a customer who has been waiting for a long time, services such as priority reception and listening to the destination of the business can be performed.
[0054]
【The invention's effect】
As described above, according to the present invention, since a plurality of reader units and their control means are provided, it is possible to obtain an effect that a plurality of types of media brought by customers can be used.
Further, when the customer enters a transaction on the visit purpose input screen, the medium insertion guide screen is unconditionally displayed to prompt the user to insert the medium, thereby simplifying the operation of the customer. Also, the effect that the processing time can be shortened can be obtained.
[0055]
In addition, the transition from the store visit purpose screen to the medium insertion guide screen enables smooth media insertion guidance, which ensures that specific customers are detected, services are provided, and sales are developed. The effect that can be obtained is also obtained.
Also, in order to enable the insertion of the medium when the visit purpose input screen is displayed and control so that the customer identification data can be read from the medium, if a card or passbook is inserted when the visit purpose input screen is displayed, the reception processing time will be longer. The effect of shortening can be obtained. [0056]
In addition, if special guidance is required for tasks that are not covered, etc., customers will be asked to clearly indicate where they will go in order to issue guidance to the lobby staff, along with guidance on the display screen, and a number slip for the staff who printed a message to guide the lobby staff. Retrieving the numbered slip shown gives a sense of security, and the lobby clerk can present the numbered slip to the clerk from the customer, ensuring that the customer is accepted and responding to the requirements. Is obtained.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing a configuration of an embodiment of the present invention.
FIG. 2 is a block diagram showing a control system according to the embodiment;
FIG. 3 is a diagram showing transition of a display screen according to the first embodiment;
FIG. 4 is a diagram showing transition of a display screen according to a second embodiment.
FIG. 5 is an explanatory diagram showing a time reduction effect of the second embodiment.
FIG. 6 is a diagram showing contents of a table used in a third embodiment;
FIG. 7 is a diagram showing a display example of a screen according to the third embodiment;
FIG. 8 is a diagram showing a printing example of a number slip for attendants
FIG. 9 is a diagram showing transition of a conventional display screen.
[Explanation of symbols]
1 Housing
2 control unit
3 keyboard part
4 Printer section
5 Customer detection sensor
6 Operation display section
7 Speaker
8 IC card reader
9 Card reader
10 Passbook reader
11 Screen flow control means
12 Voice control means
13 Medium control means
14 Printer control means
15 Sensor control means
16 IC card reader control means
17 Card reader control means
18 Passbook reader control means

Claims (10)

A customer reception terminal that is installed in a branch office and allows the customer to enter the purpose of visiting the store with the key of the visiting purpose screen displayed on the operation display unit and issue a number slip of reception,
Equipped with multiple data reading units corresponding to multiple types of media,
Each of the data reading units can read the customer identification data from the medium inserted by the customer,
When a medium is simultaneously inserted into a plurality of data reading sections, a customer reception terminal that controls so that normal customer identification data read first is made valid. A customer reception terminal that is installed in a branch office and allows the customer to enter the purpose of visiting the store with the key of the visiting purpose screen displayed on the operation display unit and issue a number slip of reception,
Equipped with multiple data reading units corresponding to multiple types of media,
When the customer inputs the purpose of visiting the store, a medium insertion guide screen for guiding the insertion of the medium into the data reading unit is displayed on the operation display unit, and the customer identification data can be read from the medium by each data reading unit,
A customer reception terminal for reading customer identification data and issuing a number slip when a medium is inserted into a data reading unit. A customer reception terminal that is installed in a branch office and allows the customer to enter the purpose of visiting the store with the key of the visiting purpose screen displayed on the operation display unit and issue a number slip of reception,
Equipped with multiple data reading units corresponding to multiple types of media,
Enables each data reading unit to read customer identification data from the medium when displaying the store visit purpose screen,
When the medium is not inserted and the purpose of visiting the store is input, a medium insertion guide screen for guiding the insertion of the medium into the data reading unit is displayed on the operation display unit, and when the medium is inserted into the data reading unit, Read customer identification data and issue a number slip,
A customer reception terminal for reading customer identification data and issuing a number slip when a medium is inserted into a data reading unit before input for a visit purpose. In claim 3,
It is possible to input the purpose of visiting the store both before and after the medium is inserted into the data reading unit.If the medium is inserted before the purpose of visiting the store, reading the medium and inputting the purpose of visiting the store are performed in parallel. A customer reception terminal characterized in that the customer reception terminal is controlled. A customer reception terminal that is installed in a branch office and allows the customer to enter the purpose of visiting the store with the key of the visiting purpose screen displayed on the operation display unit and issue a number slip of reception,
Equipped with multiple data reading units corresponding to multiple types of media,
A customer reception terminal characterized by changing a screen to be displayed next according to a visit purpose input by a customer. In claim 5,
When the purpose of visiting the store that requires special guidance other than handling at the counter is entered, a message is printed on the number slip to issue a ticket to prompt the staff attending outside the window to inform the customer of the task. Customer reception terminal. Installed in a branch office, equipped with a plurality of data reading units corresponding to multiple types of media, and accepting customers to enter the purpose of visiting with the keys on the visiting purpose screen displayed on the operation display unit, and issuing a number slip for reception In the terminal terminal control program,
In the customer reception terminal,
A procedure for enabling each data reading unit to read customer identification data from a medium inserted by the customer;
A procedure for validating the first read normal customer identification data when a medium is simultaneously inserted into a plurality of data reading units;
A control program for a customer reception terminal. Installed in a branch office, equipped with a plurality of data reading units corresponding to multiple types of media, and accepting customers to enter the purpose of visiting with the keys on the visiting purpose screen displayed on the operation display unit, and issuing a number slip for reception In the terminal terminal control program,
In the customer reception terminal,
A procedure for displaying a medium insertion guide screen for guiding the insertion of a medium into the data reading unit when the customer inputs the purpose of visiting the store on the operation display unit, and enabling each data reading unit to read customer identification data from the medium. When,
When a medium is inserted into the data reading section, a procedure for reading customer identification data and issuing a number slip,
A control program for a customer reception terminal. Installed in a branch office, equipped with a plurality of data reading units corresponding to multiple types of media, and accepting customers to enter the purpose of visiting with the keys on the visiting purpose screen displayed on the operation display unit, and issuing a number slip for reception In the terminal terminal control program,
In the customer reception terminal,
A procedure for enabling each data reading unit to read customer identification data from the medium when the visit purpose screen is displayed;
When the medium is not inserted and the purpose of visiting the store is input, a medium insertion guide screen for guiding the insertion of the medium into the data reading unit is displayed on the operation display unit, and when the medium is inserted into the data reading unit, Reading customer identification data and issuing a number slip;
A step of reading customer identification data and issuing a number slip when a medium is inserted into the data reading unit before entering for the purpose of visiting the store;
A control program for a customer reception terminal. Installed in a branch office, equipped with a plurality of data reading units corresponding to multiple types of media, and accepting customers to enter the purpose of visiting with the keys on the visiting purpose screen displayed on the operation display unit, and issuing a number slip for reception In the terminal terminal control program,
In the customer reception terminal,
A control program for a customer reception terminal, which executes a procedure for changing a screen to be displayed next according to a visit purpose input by a customer.

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