JP2003346010A - System for providing service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for providing services such as repairing work of a vehicle, capable of improving the profits and convenience of the whole system. <P>SOLUTION: The vehicle 2 is subjected to calculation of a vehicle fault diagnosis, a parts life duration and estimation of relevant expendable supplies according to information that can be acquired from a sensor and a control unit, and notifies an information center 1 of such information and repairing request. The information center 1 which has received the notification further notifies of it a dealer 4 terminal that can provide predetermined service contents. The dealer 4 responds to such information and repairing request and transmits service conditions of the dealer 4 to the information center 1. The information center 1 relays the received service conditions per dealer 4 to a user and makes the user select desired service conditions. The information center 1 transmits the signed agreement information to the dealer 4 which has provided the service conditions selected by the user for contract intermediation with the user. <P>COPYRIGHT: (C)2004,JPO

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service providing system used for repairing a vehicle and selling vehicle parts.

[0002]

2. Description of the Related Art In recent years, when a problem has occurred in a vehicle while monitoring the status of components and equipment constituting the vehicle and also using consumables such as engine oil used in the vehicle. In addition, a device for guiding a vehicle to a place such as a store or a maintenance shop where parts, devices, and consumables are inspected, replaced, replenished, and replenished has been proposed. As such a device, for example, there is an information presenting device described in JP-A-10-103879. The information presenting device includes a monitoring unit that monitors the state of the host vehicle and the degree of deterioration of equipment mounted on the host vehicle or consumables, a position measuring unit that measures a current position of the host vehicle, and a state of the host vehicle. And guidance destination adaptation means for determining a guidance destination based on the current position.If the vehicle needs to inspect, replace, replenish, or replenish parts, equipment, or consumables, the vehicle is configured based on the current position. The route information to the guidance destination such as a dealer or a maintenance shop is displayed to notify the driver of the vehicle.

[0003]

However, even if the above-mentioned information presenting apparatus is used, it is required to be guided to a store or a maintenance shop to request repairs, etc., or if there is no stock of parts or consumables. However, there is a problem that the inspection, replacement, replenishment, and replenishment may not be performed immediately. Therefore, the user has to go to a store or a maintenance shop twice for inspection and replacement of parts. In addition, on the shop or maintenance shop side, the information presentation device described above automatically determines the shop or maintenance shop to guide the vehicle based on the situation of the problem occurring in the vehicle and the position information of the vehicle, There was a problem that it was not possible to attract customers due to free competition between dealers and maintenance shops.

Further, the information providing apparatus described above informs the user of the maintenance time of the vehicle, such as appropriate replacement time of parts, without depending on the judgment of the user. However, the system is operated with an appropriate number of maintenances, and although there is a merit for the user, there is a demerit that there is a possibility that the income may decrease for the store or the maintenance shop. In addition, the contents and quality of services provided by retailers vary, and services at the minimum required level have not always been provided. Also, if it is determined that repair or replacement of a certain repair product is necessary, it is preferable to repair and replace it with another repair product related to the repair product, or repair or replace it from a distance When it is presumed that such a related part is provided, it is preferable that a service such as a repair work for a repaired product determined to need repair or replacement or information to be provided is similarly provided.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems, and provides a service providing system for repairing a vehicle and selling vehicle parts based on information obtained by the vehicle itself. It is an object to provide a service providing system that can be improved.

[0006]

In order to solve the above-mentioned problems, the invention according to claim 1 determines the state of a repaired product mounted on a vehicle (for example, the vehicle 2 of the embodiment) and determines the result of the determination. As the determination information, a determination device that estimates other consumables from the relationship between the determination information and the repaired product to be determined and outputs the estimation result as related component information (for example, the vehicle-mounted sensors 24, Vehicle-mounted control units 2
5, a failure diagnosis unit 201, a component life calculation unit 202, a related component estimation unit 203), an information center having a server function for managing the determination information and the related component information (for example, the information center 1 of the embodiment), A communication network (for example, the communication network 5 according to the embodiment) is connected to a terminal of a dealer (for example, the dealer 4 of the embodiment or the wholesale department of the parts factory 3) that manages the inventory of the repaired product and the repair work of the vehicle. A service providing system connected by the information center, wherein information of a plurality of stores that can provide predetermined service contents determined by an operator of the information center is provided as store information together with the service contents. A store registration process to be registered (for example, a process performed by the store registration unit 106 in the embodiment), and the determination information, the related component information, and the identification of the vehicle from the vehicle And a plurality of dealers capable of providing repair work based on the determination information and the related parts information to a manager of the vehicle corresponding to the identification information. Step S8), a service information providing process of transmitting the vehicle determination information and related parts information to the selected dealer (for example, step S9 or step S33 of the embodiment), In addition to being able to satisfy the contents of the determination information and the related parts information, the additional information is transmitted from the dealer in response to the transmission of the vehicle determination information and the related parts information. Service condition relay processing for receiving the service condition for each dealer including information and transmitting the service condition to the manager (for example, steps S12 to S13 in the embodiment, Step S3
4, S38), and a service mediation process of transmitting contract information on the repair work to the store that matches the service condition selected by the manager (for example, step S18 or step S43 in the embodiment).
And is executed.

According to a second aspect of the present invention, a state of a repaired product mounted on a vehicle (for example, the vehicle 2 of the embodiment) is determined, and the determination result is used as determination information. A determination device that estimates other consumables from the relationship with the repaired part and outputs the estimation result as related component information (for example, the vehicle-mounted sensors 24, the vehicle-mounted control units 25, the failure diagnosis unit 201, A component life calculating unit 202, a related component estimating unit 203), an information center having a server function for managing the determination information and the related component information (for example, the information center 1 of the embodiment), A service that is connected to a terminal of a dealer (for example, the dealer 4 of the embodiment or the wholesale department of the parts factory 3) that manages vehicle repair work by a communication network (for example, the communication network 5 of the embodiment). A providing system, wherein the information center registers information of a plurality of stores that can provide predetermined service contents determined by an operator of the information center together with the service contents as store information. Processing (for example, processing by the store registration unit 106 of the embodiment), and charging processing for receiving and recording the necessary payment for registration of the store information from the store (for example, the charging processing unit 107 of the embodiment) Processing)
Receiving, from the vehicle, the determination information, the related part information, and the identification information of the vehicle, and performing repair based on the determination information and the related part information for a manager of the vehicle corresponding to the identification information. A store selection process for selecting a plurality of stores capable of providing work (for example, step S8 in the embodiment), and transmitting the vehicle determination information and related parts information to the selected store. A service information providing process (for example, step S9 or step S33 in the embodiment) and the content of the determination information and the related component information transmitted from the store in response to the transmission of the vehicle determination information and the related component information Receiving service conditions for each of the stores, including additional information that not only can be satisfied but also can provide a further service, and transmits the service conditions to the manager. Processing (e.g., Embodiment step S12~ step S13 or step S34, S3,
8) and a service mediation process (eg, step S18 or step S43 in the embodiment) for transmitting the contract information for the repair work to the store that matches the service condition selected by the administrator. Is performed.

According to a third aspect of the present invention, the state of a repaired product mounted on a vehicle (for example, the vehicle 2 of the embodiment) is determined, the determination result is used as determination information, and the determination information and the repair are further determined. A determination device for estimating another consumable part from the relation with the product and outputting the estimation result as related part information (for example, the vehicle-mounted sensors 24, the vehicle-mounted control units 25, the failure diagnosis unit 201, the component life Calculation unit 20
2. related parts estimating unit 203); an information center having a server function for managing the determination information and the related parts information (for example, information center 1 of the embodiment); inventory of the repaired parts and repair work of the vehicle (For example, the dealer 4 of the embodiment or the wholesale department of the parts factory 3),
Is a service providing system connected by a communication network (for example, the communication network 5 of the embodiment), wherein the information center sells a plurality of services that can provide predetermined service contents determined by an operator of the information center. A store registration process for registering store information together with the service contents as store information (for example, the store registration unit 106 of the embodiment)
), And from the vehicle, the determination information, the related part information, and the identification information of the vehicle are received, and the manager of the vehicle corresponding to the identification information receives the determination information and the related part information. Selection process (for example, step S8 of the embodiment) for selecting a plurality of the dealers that can provide the repair work based on the vehicle, and for the selected dealer, the vehicle determination information and the related parts information. Service information providing process (for example, step S of the embodiment)
9 or step S33), transmitted from the dealer in response to the transmission of the vehicle determination information and the related parts information, and can provide not only the contents of the determination information and the related parts information but also further services. Receiving service conditions for each of the dealers, including additional information that
The service condition relaying process (for example, steps S12 to S13, or steps S34 and S38 of the embodiment) to be transmitted to the manager, and the store that matches the service condition selected by the manager, A service mediation process for transmitting contract information for repair work (for example, step S18 or step S43 in the embodiment), and a charge for receiving and recording a predetermined fee from the store when the store acquires a customer. (For example, processing by the charging processing unit 107 of the embodiment).

As described above, according to the first to third aspects of the present invention, in the vehicle, the state of the repaired product is determined, and the determination information as a result of the determination and the relationship between the determination information and the repaired product to be determined are determined. The other consumables are estimated, and the resulting related parts information is transmitted to the information center together with the vehicle identification number. When the information center receives the determination information and the related part information together with the identification information from the vehicle, the information center determines a predetermined information determined by the information center operator based on the information of the vehicle administrator corresponding to the identification information. A plurality of dealers that can provide repair work for vehicles having the above service contents are selected. Then, the selected shop is notified of the judgment information and the related parts information, so that the shop can not only satisfy the contents of the judgment information and the related parts information but also provide a further service. Present service conditions including information. The information center notifies the manager of the vehicle of the presented service condition for each dealer, and when the manager selects the desired service condition, transmits the contract information to the dealer who presented the service condition selected by the manager. And broker the contract between the administrator and the dealer. According to the second aspect of the present invention, the necessary payment for the registration of the store information is received and recorded from the store. On the other hand, according to the third aspect of the present invention, when the store acquires a customer, a predetermined fee is received from the store and recorded. It should be noted that the necessary compensation for the registration of the above-mentioned store information, which is paid from the store to the information center, and the amount of a predetermined fee to be paid when the store acquires a customer are separately determined.

[0010]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention. As shown in FIG.
The service providing system according to the present embodiment includes an information center 1
, Vehicle 2 and parts factory 3 with client terminal
A system for efficiently performing vehicle repair work and sales of vehicle parts by connecting a store 4 having a client terminal with a communication network 5. The information center 1 of the service providing system according to the present embodiment performs processes such as management of the repair work schedule of the vehicle, forecast of demand for repair work parts, and sales support of the vehicle parts based on the information transmitted from the vehicle 2. It is an information management center that performs. The information management center has a server function and transmits information to the client terminals of the parts factory 3 and the sales shop 4 via the communication network 5.

The vehicle 2 obtains the state of the vehicle from various sensors and various control units mounted on the vehicle 2, and makes determination information including a failure diagnosis result and a component life monitoring result;
A control unit and a communication device for notifying the information center 1 via the communication network 5 of an estimation result (related component information) obtained by estimating other consumables from the relationship between the determination information and the repaired product, together with the vehicle number; An input operation unit and a display unit for controlling and displaying the above information are provided. The parts factory 3 manufactures parts and consumables of the vehicle, as well as repair parts including optional parts and the like, which are selected by a user who is a manager of the vehicle 2 (owner or user of the vehicle) and attached to the vehicle. The factory is provided with a client terminal capable of transmitting and receiving information to and from the information center 1, the vehicle 2, and the store 4 via the communication network 5. The dealer 4 sells and repairs the vehicle 2,
Further, it is a store that sells vehicle parts, and has a client terminal capable of transmitting and receiving information to and from the information center 1 and the vehicle 2, and further to the parts factory 3 via the communication network 5, similarly to the parts factory 3. ing.

A communication network 5 is a communication network for connecting the information center 1, the vehicle 2, the parts factory 3, and the store 4 and includes, for example, a WAP (Wireless Application).
Protocol) wireless communication, WWW (World Wide We
b) Internet or PSTN (Pub
lic Switch Telephone Network) or ISDN (Integrat
Information is transmitted and received by wired communication via a public line network such as ed Services Digital Network). Further, an information center 1, a vehicle 2, a parts factory 3 having a client terminal, and a store 4 also having a client terminal are connected to a POS system (point
of sale scanning (point of sale information management system). Information provided to the user from the information center 1 is transmitted to the vehicle 2 and displayed on the display unit of the vehicle 2, as well as a mobile phone or a portable information terminal owned by the user, or a computer installed at home. It may be transmitted to the user 6 having a terminal such as a terminal that can connect to the communication network 5.

The operation of the service providing system according to the present embodiment will be briefly described with reference to FIG. First, the vehicle 2 performs vehicle failure diagnosis and component life calculation based on information that can be obtained from sensors and a control unit mounted on the vehicle, and further requires replacement or repair of related parts based on the results. The consumables to be used are estimated (details will be described later), and these results are periodically notified to the information center 1 ((1) notification of failure diagnosis, component life, etc.). At this time, if there is a repair request as described below, the information center 1 is notified of the determination information including the result of the failure diagnosis and the calculation result of the component life including the repair request. The estimation result is notified to the information center 1 as related component information together with the determination information. The information center 1 predicts the demand for parts based on the results of the vehicle failure diagnosis and the calculation of the life of the parts, and discloses this to the terminal of the parts factory 3 ((2) disclosure of parts demand prediction).

Further, the information center 1 notifies the vehicle 2 (user 6) of recommended parts sales information and the like to the vehicle 2 (user 6) while notifying the parts replacement time in some cases ((3) Parts replacement time, Notification of sales information etc.). The vehicle 2 (user 6) receives a notification from the information center 1 of a replacement time of a part or device of the vehicle, or a replacement part including a consumable part such as engine oil, or inspects, replaces, replenishes the repair part. When the need for repair work to replenish etc. arises in the vehicle,
A repair request for the part is transmitted to the information center 1 together with the vehicle body number ((4) a repair request).

The information center 1 having received the judgment information and the related parts information or the notification of the repair request receives the judgment information and the related parts information received by the terminal of the store 4 which can provide the repair work to the vehicle which has transmitted the notification. Alternatively, a service request is notified and a service condition is transmitted ((5) Judgment information /
Related parts information, repair request notification). The dealer 4 orders parts from the parts factory 3 if necessary based on the received judgment information and related parts information or the repair request ((6) parts order), and makes the parts factory 3 reply the delivery date ((7)). Available to Promise). The store 4 transmits the service conditions to the information center 1 based on the information. The service conditions here include not only the received judgment information and related parts information or the contents of the repair request but also the service and added value (repair time, waiting time, specific service, etc.) unique to the dealer 4. Information, etc.) is included. Next, the information center 1 having received the service condition notifies the vehicle 2 (user 6) of the service condition ((8) service condition notification). The user selects a desired service condition from the received service conditions for each store and notifies the information center 1 ((9) service condition selection). The information center 1 notifies the dealer 4 selected by the user of the contract information ((10) Notification of contract information). The user visits the store 4 in accordance with the selected service condition ((11) visit).

Next, the structure of the information center 1 used in the present embodiment will be described with reference to the drawings. As shown in FIG. 2, the information center 1 includes a control unit 11, a communication unit 12, a customer database 13, a parts management database 14, and a store database 15. The control unit 11 is a computer system including a CPU (Central Processing Unit), executes a service management program, controls the operation of the entire information center 1, acquires the state from the vehicle 2, and analyzes the state. Thus, appropriate information and instructions are given to the user 6, the parts factory 3, and the store 4. The communication unit 12 is a communication device for the information center 1 to exchange information with the vehicle 2, the parts factory 3, and the store 4 via the communication network 5. Or a wireless communication unit.

The customer database 13 is a database for storing information on the user obtained at the time of selling vehicles and parts by the POS system, or obtained through a questionnaire to the user. Here, the contents stored in the customer database 13 include the user information and the vehicle 2
May be associated with each other on a one-to-one basis. However, since the owner and user of the vehicle 2 may be different, for example, the vehicle name, model, year, registration number, vehicle number (Vehicle identification information), purchased dealers, repair history of repair work, etc., are often used in addition to the names, addresses, telephone numbers, ages of multiple users (owners or users, etc.) It is preferable to store the history of parts purchased in the past, the history of parts purchased in the past, and other hobbies and preferences of the users for each user. Further, when information of a plurality of users is stored, it may be possible to specify which user's information has priority. Further, the parts management database 14 includes the part names of the components for each model of the vehicle, the repaired parts including consumables such as engine oil used and their part numbers, the part names of the optional parts and their parts. It is assumed that a number or the like is stored.

The store database 15 stores the name of the store and its location (address or position coordinates (position information) represented by longitude and latitude), contact information, range of serviceable area (similar to location). Is stored for each store. However, in the present embodiment, the store database 15 includes a store (a vehicle maintenance service provider and a maintenance capability who can provide service contents satisfying a predetermined standard determined by the operator of the information center 1). ) Is registered, and the information of the registered store is registered as the store information together with the service contents.
In other words, the operator of the information center 1 satisfies the criteria for registering as the dealer 4, for example, (a) the technical skill related to vehicle maintenance is evaluated as “excellent, good, or acceptable”, (B) The number of maintenance staff must be 5 or more. (C) About the facilities, if this is evaluated as excellent, good, acceptable, etc., it should be "good" or more. Is set, and only the dealers 4 that satisfy this criterion are registered, and the information of the dealers to be registered is included in the dealer database 1 together with the service contents as the dealer information.
Register to 5. The services include periodic inspections, maintenance for vehicle inspections, repair of broken parts, replacement of parts such as tires, and the cost thereof.

The registration of the store information in the store database 15 is performed by publicly recruiting dealers participating in the service providing system of the present embodiment, and examining all the dealers who have applied for this in light of the above criteria. Only the stores that meet the criteria are registered, and the information is registered in the store database 15 as the store information as described above. This registration can be performed using a document (offline) or online (using a network).

In the case of using a document (offline), an application form (the above-mentioned service contents and the information for the above-mentioned examination (technical skills related to vehicle maintenance, etc.) ) Is distributed and examined based on the application form submitted by the store, and only stores that meet the criteria are registered in the store database 15 as store information together with the service contents. The registration in this case is performed by the operator of the information center 1 making an input in a preliminary operation.

In the case of performing online, the information center 1
Therefore, it is possible to distribute the recruitment data for recruiting participation in this system to the client terminals of all the dealers that can participate in the service providing system, The application data to which the content of the service that the user can provide (including the information for the above-mentioned examination) is sent to the information center 1 so that the user can apply for the recruitment. Only when the application data is received from the client terminal of the above-mentioned store and the service content satisfies the above-mentioned standard determined by the operator of the information center 1, the store is set as the store information together with the service content. Configure to register. As a result, the store database 1 is used by utilizing the communication network 5 and the server function of the information center 1 and the client terminal of the store.
5 can be registered automatically and promptly.

The registration of the store information in the store database 15 is performed, for example, by setting a plurality of stores that can provide a predetermined service content without setting the above-mentioned standard, together with the service contents. You may register as.
In addition, the registration of the store information can be performed, for example, by adding a new one periodically, or by deleting the registration as needed (for example, when it becomes clear that the above criteria are not satisfied). .

The store information is registered in the manner described above. In this registration, if the registration of the store is permitted by the operator of the information center 1, the store is registered with the store. A fee is charged, and the state of payment of the registration fee is recorded in the store database 15. Or
After registration, as described above, if a contract for repair work etc. with the user is concluded (when the dealer acquires a customer),
A predetermined fee will be charged, and the status of deposit of this fee,
This is recorded in the store database 15.

In addition, the control unit 11 particularly calculates the life of the parts included in the vehicle determination information obtained from the vehicle 2 and the related parts information, and further stores the parts purchased by the user stored in the customer database 13 in the past. A component demand forecasting unit 101 that performs demand forecasting for each component based on statistics of all vehicles (all vehicles managed by the information center 1) registered in the customer database 13 by examining the history or the like of the customer. ing. Further, the customer database 13 is searched based on the judgment information obtained from the vehicle 2 and the related part information or the vehicle number received together with the repair request, and a store having a service address based on the address or position information of the user of the vehicle 2 is selected. In the store selection section 102 and the selected store,
The service information providing unit 103 transmits a repair request including the determination information and the related component information of the vehicle 2, the replacement part, and the user information. Further, a service condition relay unit 104 for relaying the service condition transmitted from the dealer 4 in response to the determination information and the related component information or the repair request to the vehicle 2 or the user 6, and information on the service condition selected by the user. The service mediation processing unit 105 receives from the vehicle 2 or the user 6 and transmits contract information on the repair work to the store 4 that matches the service condition selected by the user.

Further, the control unit 11 certifies a plurality of dealers that can provide predetermined service contents determined by the information center operator from the recruitment data from the dealers as described above, and A store registering section 106 for registering the information as the store information together with the service contents;
When a store desiring registration with the information center 1 is certified as a store capable of providing a predetermined service content to a user and is registered at the information center 1, a registration received from the store. A charge processing unit 107 for recording the state of payment of the fee (presence or absence of payment, amount of money, etc.) in the store database 15. Further, after registering the store information, the charging processing unit 107 obtains a payment of a predetermined fee every time the store acquires a customer, and records the state of the payment in the store database 15. In the case where the registration fee is charged, the registration of the store may be performed after the registration fee is paid. Note that an input operation unit and a display unit (not shown) are connected to the control unit 11. Details of the operation of the control unit 11 will be described later.

The customer database 13, the parts management database 14, and the store database 15 include a non-volatile memory such as a hard disk device, a magneto-optical disk device, and a flash memory, and a random access memory (RAM).
mory) or a computer-readable and writable recording medium using a combination thereof. If the medium itself is to be renewed when the storage contents are updated, a CD-ROM
For example, a recording medium that can only be read can be used.

Further, a parts demand forecasting unit 101, a store selecting unit 102, a service information providing unit 103, a service condition relaying unit 104, a service mediation processing unit 105, a store registering unit 106, and a billing processing unit 107 include a memory and a CPU.
(Central Processing Unit), a program for realizing the functions of the above-described units may be loaded into a memory and executed to realize the functions, or dedicated hardware may be used. It may be realized.

Next, the configuration of the vehicle 2 used in the present embodiment will be described with reference to the drawings. As shown in FIG. 3, the vehicle 2 includes a control unit 21 and a communication antenna 22.
, A communication unit 23, a vehicle-mounted sensor 24, a vehicle-mounted control unit 25, and an in-vehicle LAN (Local Area).
Network) 26, an input operation unit 27, and a display unit 28. The control unit 21 is a computer system equipped with a CPU (Central Processing Unit), executes a vehicle state management program, and receives a state of the vehicle 2 from a vehicle-mounted sensor 24 or a vehicle-mounted control unit 25 mounted on the vehicle 2. And manages vehicle judgment information such as failure diagnosis results and component life monitoring results, and estimates other consumables from the relationship between this judgment information and the repaired parts, and uses the estimation result as related part information. to manage. Further, it controls communication for notifying the information center 1 of vehicle determination information and related parts information or repair requests. The communication antenna 22 transmits vehicle determination information, related component information, and a repair request (these may be sent as one piece of information in some cases) to the information center 1, and is managed by the control unit 21. It is connected to a communication unit 23 for wireless communication for transmitting the determination information of the vehicle to be repaired and the repair request on a radio wave.

The on-vehicle sensors 24 include a vehicle speed sensor, a so-called G sensor, a brake switch for detecting operation of a brake, a steering sensor for detecting a steering amount of a steering,
Yaw rate sensor for detecting yaw rate, shift position sensor for detecting shift position, throttle opening sensor for detecting opening of throttle valve, engine speed sensor for detecting engine speed, engine oil and AT
It includes sensors such as respective oil temperature sensors for detecting the temperature of F (Automatic Transmission Fluid) oil, and meters such as an integrated odometer. Further, it includes means for acquiring a control state of the vehicle by the driver based on a state of a switch operated by the driver, such as a blinker (direction indicating switch), a headlight, and a switch of a wiper.

The on-vehicle control units 25 include an engine fuel injection control system, a four-wheel anti-lock brake system for controlling vehicle braking, a traction control system for controlling vehicle driving, and a transmission of driving force. ECUs (Electronic Control Units) for automatic transmissions that control the vehicle
It is installed in each part of the vehicle to control the position information presentation device called the navigation system using GPS and GPS (Global Positioning System), meters, door locks, etc., and controls the traveling and operation / display control of the vehicle. It includes a control unit used to perform. It should be noted that a CAN (Co) that constitutes the in-vehicle LAN 26 is provided between the control unit 21 and the vehicle-mounted sensors 24 and the vehicle-mounted control units 25.
ntroller Area Network), and information can be transmitted and received in both directions.

A control unit 21 mounted on the vehicle 2 includes:
The communication antenna 22 and the communication unit 23 may function as a part of the position information presenting device called the above-described navigation system. In this case, the position information of the store included in the service condition is specifically specified. It can be displayed as information on a simple map. Further, similarly to the integrated odometer of the vehicle, the average mileage and the like can be obtained in addition to the integrated mileage. The functions of the communication antenna 22 and the communication unit 23 may be realized by an interface unit 29 and a mobile phone 30 instead of the communication antenna 22 and the communication unit 23. The connection method between the mobile phone 30 and the interface unit 29 may be a short-range wireless connection or the like. Further, the control unit 21 includes an input operation unit 27 including a keypad, buttons, a pointing device, and the like prepared for the user to operate the control unit 21, and a vehicle-mounted sensor 2.
4 and a display unit 28 for displaying the state of the vehicle 2 obtained from the vehicle-mounted control units 25, a failure diagnosis result, a component life monitoring result, and the like, and displaying information received from the information center 1. Have been. Note that the display unit 28 includes a meter-integrated display integrated with a sound output unit that displays sounds and sounds and meters of the vehicle that displays images and character information, a NAVID display that is installed on a console of the vehicle, and H that displays information at a position on the front window that does not obstruct the driver's front view
Includes UD (Head Up Display).

The control unit 21 includes a failure diagnosis unit 201 for performing failure diagnosis of the vehicle 2 based on the state of the vehicle 2 obtained from the vehicle-mounted sensors 24 and the vehicle-mounted control units 25, Service life calculation unit 202 for monitoring the time of replacement and calculating the replacement time, processing results by the failure diagnosis unit 201 and the life calculation unit 202, and other consumables (consumables such as oil) related to the repaired product to be diagnosed. ), The processing results of the failure diagnosis unit 201 and the component life calculation unit 202 at predetermined time intervals as vehicle determination information, and the processing results of the related component estimation unit 203 as related component information. A vehicle information transmitting unit 204 for transmitting to the information center 1 and a repair request transmitting unit 2 for transmitting a vehicle repair request to the information center 1 when the need for repair work occurs
05. When the vehicle information transmitting unit 204 transmits the determination information, if there is a repair request to be transmitted to the information center 1 by the repair request transmitting unit 205, the repair request is included in the determination information and transmitted from the communication unit 12. The information is transmitted to the information center 1. In addition, it includes the store name and service contents received from the information center 1 (the service contents include additional information that not only can the contents of the repair request be satisfied but further services can be provided). A service condition selection unit 206 that displays a plurality of service conditions and allows the user to select a desired service condition. Further, a service condition notifying unit 207 for notifying the service center selected by the user to the information center 1 and confirming the reservation date and service content transmitted from the information center 1 or the store 4 for the service condition selected by the user. A service confirmation processing unit 208 that displays information on the display unit 28 and allows the user to input a response to the confirmation information.

Here, the component life calculated by the component life calculation unit 202 includes, for example, engine oil calculated based on the integrated engine speed obtained from the engine speed sensor, oil temperature obtained from the oil temperature sensor, and the like. Deterioration parameters, tire wear parameters calculated based on the mileage obtained from an integrated odometer or a navigation system, and the integrated result of acceleration / deceleration obtained from an acceleration sensor, and the control state of a wiper switch (ON / OFF)
Parameters of the wiper deterioration calculated based on the accumulated use time obtained from the above, the elapsed time after replacing the wiper, and the like. Further, the control unit included in the vehicle-mounted control units 25 may perform the above-described failure diagnosis for the repaired part, the calculation of the component life, and the estimation of the related consumable part. The details of the operation of the control unit 21 will be described later.

Further, a failure diagnosis unit 201, a component life calculation unit 202, a related component estimation unit 203, and a vehicle information transmission unit 20
4. Repair request transmission unit 205, service condition selection unit 20
6. The service condition notification unit 207 and the service confirmation processing unit 208 are configured by a memory and a CPU (Central Processing Unit), and load and execute a program for realizing the functions of the above-described units into the memory, thereby executing the program. The functions may be realized, or may be realized by dedicated hardware.

Next, the operation and processing procedure of the service providing system according to the present embodiment will be described with reference to the drawings. 4 to 7 are sequence diagrams showing the operation and processing procedure of the service providing system according to the present embodiment.
In particular, FIGS. 4 and 5 show a processing procedure in a case where engine oil or ATF oil is replaced as an example of parts or articles which are difficult to be replaced by a user alone. First, in the vehicle 2, the failure diagnosis unit 201 diagnoses the vehicle 2 based on the state of the vehicle 2 obtained from the vehicle-mounted sensors 24 and the vehicle-mounted control units 25 by the control unit 21. Further, the component life calculation unit 202 calculates the replacement time of the component based on the monitoring result of the component life, and continues to monitor the state of the vehicle for failure and inspection. On the other hand, the related component estimating unit 203 includes the failure diagnosing unit 201 and the component life calculating unit 2.
Based on the processing result of step 02, consumables related to repaired parts requiring repair / replacement are estimated (step S1).

Here, the process of estimating the related consumables will be described. In the present embodiment, it is assumed that a table in which the consumables related to each repaired product to be diagnosed are associated with each other is stored in the component management database 14.
This table is, for example, as shown in FIG. In the example shown in FIG. 11, an engine oil filter, an AT / M oil, a CVT oil, an air cleaner element, a differential oil, and a tire are associated as parts related to the engine oil, and an air conditioner clean filter is used for the air cleaner element. Corresponding.

For example, when the life of engine oil comes,
From the above table, it is estimated that the service life of the engine oil filter and the air cleaner element is approaching in this regard. When the component life calculation unit 202 calculates that the life of the engine oil has come, the related component estimation unit 203 associates the engine oil filter and the air cleaner element as consumables related to the engine oil with the life end. The output is included in the component information (the oil filter has its life after the second change of the engine oil and the air cleaner element has its life after the fifth change of the engine oil). If the life of the brake pad is diagnosed, the life of the brake pad is determined based on the wear of the pad sensor. Is output in the related part information. In addition, from the diagnosis result of the tire pressure, not only the decrease in the air pressure, but also the speed of the decrease in the air pressure is increasing, it is estimated that the life of the tire itself has come as a related consumable, and the related parts information And output. In this way, by performing the estimation, not only some of the repaired parts that have been diagnosed as having reached the end of their service life,
Similarly, by providing information on the consumables that are estimated to have reached the end of their service life, the dealer 4 can enhance the contents of the service conditions to be presented to the manager of the vehicle 2, and the manager of the vehicle 2 ,
Higher quality service conditions can be selected.

In step S1, the result of the failure diagnosis and the result of the calculation of the life of the parts obtained by the vehicle 2 itself and the estimation result of the related consumables are transmitted together with the vehicle number together with the communication unit 23 and the communication antenna 2 by the vehicle information transmitting unit 204.
2 is periodically transmitted to the information center 1 (step S2). At this time, if there is a request for repair of the component, the information center 1 includes the repair request in the judgment information including the result of the failure diagnosis notified to the information center 1 and the calculation result of the component life.
Notify. Further, in the information center 1, the component demand prediction unit 101 performs a diagnosis result or a component life calculation result included in the vehicle determination information acquired from the vehicle 2, a related component information,
A demand for parts is predicted based on statistical results such as a history of parts purchased by the user in the past stored in the customer database 13 (step S3). The demand forecast result of the parts in the information center 1 is transmitted to the parts factory 3 via the terminal of the parts factory 3.
(Step S4), and in the parts factory 3,
Based on the demand forecast result of parts, a production plan of parts and management of proper stock are performed (step S5).

On the other hand, the information center 1 may notify the vehicle 2 of the time to change the oil in some cases (step S).
6). In the vehicle 2, when the oil replacement time is notified or when the component life calculation unit 202 determines that the oil replacement time is reached, the repair request transmission unit 205 indicates the vehicle number of the vehicle 2 to the information center 1. Then, a request for oil change (transmission of a vehicle repair request) is made (step S7). The dealer selection unit 102 of the information center 1 having received the judgment information and the related parts information or the repair request uses the vehicle judgment information and the related parts information obtained from the vehicle 2 and the vehicle number received together with the repair request to the customer. A store that searches the database 13 and provides a service range based on the obtained address or position information of the user of the vehicle 2 and that can provide predetermined service contents determined by the operator of the information center. Extract as much as possible from the store database 15. Then, the information provision range for the store 4 stored in the store database 15 is determined (step S).
8).

Then, the service information providing unit 103 notifies the terminal of the store 4 included in the determined information providing range, together with the user information, the determination information and the related parts information or the repair request (step S9). The dealer 4 notified of the judgment information and the related parts information or the repair request together with the user information checks the stock status of the parts, and if necessary, orders the parts to the parts factory 3 via the terminal (step S10). In the parts factory 3 receiving the parts order, the delivery date is calculated in accordance with the production plan of the parts and the management result of the appropriate stock in step S5, and the delivery date is returned to the dealer 4 via the terminal (step S11). The dealer 4 receiving the delivery date response from the parts factory 3 based on this response and the judgment information and the related parts information or the repair request received earlier.
Service details of parts replacement at your store, recommended products, reservation status,
Further, information such as a campaign is generated, and the information is transmitted from the terminal to the information center 1 as a service condition (step S12). Here, the service contents and recommended products of the replacement of parts include, for example, service contents such as the time and cost required for oil replacement, information of a recommended replacement oil filter, information of recommending flushing, and the like.

Further, the information (service conditions) such as the service content of the component replacement, the recommended product, the reservation status, and the campaign and the like transmitted in response to the notification of the judgment information, the related component information and the repair request, and the campaign, etc. In the information center 1 received from the service center, the service condition relay unit 104 relays and notifies the received service condition to the vehicle 2 (step S1).
3). When the vehicle 2 receives the notification of the service condition during driving, the vehicle 2 notifies the vehicle manager (user) who is the driver of the reception of the information (step S14). Then, the service condition selection unit 206 of the vehicle 2 allows the display unit 28 to select the store 4 that presents the service condition from the plurality of service conditions including the store name and the service content received from the information center 1. Is displayed (step S1).
5) The user is allowed to select a desired service condition such as a store for use (step S16). Next, the service condition notifying unit 207 notifies the service center selected by the user to the information center 1 (step S17).

On the other hand, in the information center 1 having received the selection result of the service condition, the service mediation processing unit 105 receives the service condition of the used store or the like selected by the user of the vehicle 2 and sells the product as the used store. The contract information for confirming the reservation and the service contents is transmitted to the terminal of the store 4 (step S1).
8). The store 4 that has received the contract information registers the reservation contents and the service contents in the in-store operation management system (step S19). In addition, the service mediation processing unit 105 of the information center 1 that has received the result of the selection of the service condition notifies the store not selected (step S2).
0).

Next, the store 4 which has registered the contract information in the in-store operation management system transmits the reservation date and the service content confirmation information from the terminal to the information center 1 (step S21),
Further, the information center 1 relays the reservation date and the confirmation information of the service content to the vehicle 2 (step S22). The vehicle 2 may directly receive the reservation date and the confirmation information of the service content from the store 4 (step S23). Dealer 4,
Alternatively, in the vehicle 2 receiving the reservation date and the service content confirmation information from the information center 1, the service confirmation processing unit 208
Is displayed on the display unit 28 (step S24), and prompts the user to input a response to the confirmation information. Then, the user goes to the store 4 on the reservation day and receives the oil change of the vehicle 2. However, in the information center 1, in step S22, if there is no response to the confirmation information from the service confirmation processing unit 208 of the vehicle 2 within, for example, three days from the date when the reservation date and the confirmation information of the service content are transmitted to the vehicle 2. Then, the user of the vehicle 2 is notified of reconfirmation of the contents (step S25). For example, if there is no response to the confirmation information from the service confirmation processing unit 208 of the vehicle 2 within 6 days, the cancellation of the reservation is performed by the store 4 (Step S26).

As described above, when a response to the confirmation information is received from the vehicle 2, the reservation of service provision between the user and the store 4 may be determined to have been made (concluded) in some cases, and the store 4 A predetermined fee is remitted to 1. When the remittance is made via a financial institution, the sales center 1 confirms the payment from the store 4 and inputs the payment data, and sells the payment data (the amount of payment, etc.) to the charging processing unit 107. It is recorded in the store database 15. Alternatively, when the deposit data is provided online from a financial institution, the billing processing unit 107 stores the deposit data received online in the store database 1.
Record in 5. The recorded deposit data is used separately for accounting processing and the like.

Next, with reference to FIG. 6 and FIG. 7, a processing procedure when a repair request is issued to replace a wiper as an example of parts and articles that can be replaced by a user will be described. In this example, as in the examples shown in FIGS. 4 and 5,
The vehicle 2 monitors the condition of the vehicle based on the information obtained from the vehicle-mounted sensors 24 and the vehicle-mounted control units 25, and estimates consumables related to the repaired parts requiring repair / replacement, and The parts factory 3 performs production planning and proper inventory management based on the result of the information center 1 predicting the demand for parts from the information (step S).
1 to step S5).

In such a situation, the information center 1
In some cases, the time to replace the wiper may be notified to the vehicle 2 (step S30). In the vehicle 2, when a notification of the wiper replacement time is given, or when the component life calculation unit 202 determines that the wiper replacement time is required, the repair request transmission unit 2
05 indicates the vehicle number of the vehicle 2 to the information center 1,
A request for wiper replacement (transmission of a vehicle repair request) is made (step S31). The dealer selection unit 102 of the information center 1 that has received the notification of the repair request searches the parts management database 14 based on the vehicle number received together with the repair request for the vehicle acquired from the vehicle 2, and searches for a compatible part for the vehicle 2. The identification is performed (step S32).

Then, the service information providing unit 103 provides a predetermined service content which is a dealer included in the information providing range and determined by the information center operator based on the determined information of the compatible parts. A repair request together with the user information is notified to the terminal of the possible store 4 to confirm acceptance (step S33). The store 4 notified of the repair request together with the user information checks the stock status of the parts and the schedule of the work (reservation status), and notifies the information center 1 of the reservable date and the reservable time zone from the terminal to the information center 1 (step S3).
4). On the other hand, the service information providing unit 103 of the information center 1
Notifies the terminal of the parts factory 3 of the user information and the parts data for repair (step S35). The parts factory 3 that has received the user information and the parts data makes a home delivery plan based on the user's address or position information included in the user information and the parts stock status based on the parts production plan and the proper stock management result in step S5. It is created (step S36).
Then, the parts factory 3 notifies the information center 1 of the parts deliverable date, the payment method, and the like from the terminal (step S3).
7).

In the information center 1 that has acquired the reservable date of the dealer 4 and the available date of parts delivery of the parts factory 3, the service condition relay unit 104 sets the reservable date of the dealer 4 and the parts factory 3
The exchange method condition including the part delivery available date is relayed to the vehicle 2 and notified (step S38). Here, the store 4 notifies the information center 1 of the stock status of the parts and the business schedule (reservation status) to the information center 1 (step S34), and the parts factory 3 notifies the information center 1 of the parts deliverable date and the payment method. (Step S37) may be notified periodically (for example, once every morning). In this case, the information center 1 periodically collects the information of the dealer 4 and the parts factory 3 so that the information center 1 receives the repair request from the vehicle 2 every time the dealer 4 or the parts factory 3 Since it is possible to respond to the exchange method condition without confirming to the user, the time from the repair request to the response can be shortened.

On the other hand, in the vehicle 2, the service condition selecting unit 2
06 displays on the display unit 28 the replacement method conditions including the reservable date of the dealer 4 and the available date of parts delivery of the parts factory 3 received from the information center 1, and provides the user with a full service using the dealer 4. Or a self-service for obtaining parts from a parts factory and replacing the parts by themselves (step S39). When the user desires the full service, the user is made to select which store to use, and to select the store 4 (step S40). Then, the sending area at the time of the self-service and the service area of the dealer 4 are checked (step S41), and the service condition notifying unit 207 sends the selection result of the user's exchange method condition to the information center 1. (Step S42).

When the user desires the full service, in the information center 1 receiving the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and uses it. The reservation information for confirming the reservation and the service contents is transmitted to the terminal of the store 4 which is regarded as the store (step S43). The store 4 that has received the contract information registers the reservation contents and the service contents in the in-store operation management system (step S44). In addition, the service mediation processing unit 105 of the information center 1 that has received the selection result of the service condition notifies the unselected store to that effect.

Next, the store 4 which has registered the contract information in the in-store operation management system transmits the reservation date and the confirmation information of the service contents from the terminal to the information center 1 (step S45),
Further, the information center 1 relays the reservation date and the confirmation information of the service content to the vehicle 2 (step S46). The vehicle 2 may receive the reservation date and the confirmation information of the service content directly from the store 4 (step S47). Dealer 4,
Alternatively, in the vehicle 2 receiving the reservation date and the service content confirmation information from the information center 1, the service confirmation processing unit 208
Is displayed on the display unit 28 (step S48) to allow the user to input a response to the confirmation information. When the reservation of service provision is made between the user and the store 4 in this way, a predetermined commission is transmitted from the store 4 as described above, and the payment data is recorded in the store database 15 in the information center 1. Then, the user goes to the store 4 on the reservation day,
The wiper of the vehicle 2 is exchanged.

When the user desires self-service, in the information center 1 receiving the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and A home delivery request for a replacement part is transmitted to the factory 3 (step S49). In the parts factory 3 receiving the home delivery request, the parts factory 3 makes arrangements for parts delivery (step S50), and executes a charging process for the user by a predetermined method (step S51). Further, when the service provision (delivery of spare parts) between the user and the parts factory 3 is concluded, a predetermined fee is transmitted from the operator of the parts factory 3,
In the information center 1, the deposit data is recorded in the store database 15. Then, the user sends the transmitted vehicle 2
Replace the replacement parts yourself.

As described above, each process in the service providing system according to the present embodiment is performed. Further, the information center 1 according to the present embodiment can conduct a questionnaire survey for the user. I have. Specifically, when the information center 1 receives the result data of the repair work or the like from the store 4, the information center 1 registers the result data in the store database 15 and transmits the data to the vehicle 2 or the terminal of the user 6 corresponding thereto. Submit the survey format. The contents of this questionnaire include, for example, "Q1:
Did you receive the service according to the answer data? "
"Q2: Are you satisfied with the service?", "Q
3: If you are not satisfied, what is the reason? And the like.

The user 6 who has been asked for such a questionnaire can answer the questionnaire at his / her terminal or the like (by inputting an answer in a predetermined column of the format) and transmit the answer to the information center 1. . For example, in the above example, “A1: the service was not provided according to the answer data”, “A2: not satisfied with the content of the service”, “Q3: the reason is higher than the estimated amount And the like can be transmitted to the information center 1 as the answer A. Such a questionnaire survey is conducted for all users 6 who have actually received the service,
The answer from the user is registered in the customer database 13 as questionnaire answer data. It should be noted that the above-described questionnaire survey may be performed by a user who has actually been provided with the service, thereafter accessing the information center 1 and using a homepage published by the operator.

The questionnaire answer data registered in the information center 1 as described above is thereafter periodically, for example,
The information center 1 is used for examination by the operator. That is, the operator of the information center 1 periodically browses the questionnaire response data registered in the information center 1, for example, and includes, for example, an answer that “the content of the service was not satisfied” in the content of the response. If so, the questionnaire response data can be verified by comparing (collating) the corresponding result data of the store 4 and the service conditions from the store 4 described above. Then, as a result of this verification, for example, when it is found that the service according to the answer data is not actually provided by the dealer 4, the operator of the information center 1 The registration of the store 4 can be deleted from the store database 15. Note that such verification (and deregistration of the store 4) may be automatically performed by adding a verification (and deregistration) function for automatically performing this to the information center 1. .

The above-described in-store operation management system of the store 4 is a system for controlling the work management and the parts inventory management of the store 4, and includes the client terminal of the store 4 and is shown in FIG. As described above, the communication unit 301 that can be connected to the communication network 5, the parts database 302 that stores the stock status of parts, and the stocking of parts such as order processing to the parts factory 3 and delivery date management with reference to the parts database 302. A parts management unit 303 for managing, a work management unit 304 for managing a reservation schedule and work contents of the repair work received from the information center 1, a work database 305 for storing the reservation schedule and the work contents, and an input operation for operation And a display unit 307.

In the above operation, the information center 1
May be transmitted to the terminal owned by the user 6 without transmitting to the vehicle 2. Also, in the above-described operation, in the case of self-service, it has been described that the parts delivery is directly performed by the parts factory 3 in response to the home delivery request, but the parts delivery in response to the home delivery request is performed by the wholesale department of the parts factory 3. And so on, so the function of sending parts is
It is considered equivalent to the function. Conversely, as one form of the dealer 4, an agent is provided between the user who supplies parts to the user and the parts factory 3, and the parts factory 3 receives the home delivery request via the agent (the dealer 4). Alternatively, the parts may be shipped via the next store (the store 4). further,
In the above operation, the information center 1 that has received the repair request
Has been described as extracting the store 4 whose service range is the address or position information of the user of the vehicle 2 from the store database 15, but the items for extracting the store 4 are the address and position information. Not limited to this, for example, a store specializing in the repair work required by the vehicle 2 or a store performing the repair work at a cost desired by the user is extracted. The user may be allowed to select a desired store based on information such as “good”.

Next, an example of an operation screen of the service providing system according to the present embodiment will be described with reference to the drawings. FIG. 9 is an example of an operation screen displayed on the display unit 28 of the vehicle 2 or a terminal owned by the user 6. For example, in FIG. 9A, the oil replacement time notified from the information center 1 to the vehicle 2 and a selection button for selecting a store selected by the information center 1 are displayed. When the user selects, for example, A dealer and clicks the “A dealer” button, FIG.
As shown in (b), the service condition and other additional information (other service information, store information, etc.) presented from the store A are displayed. When the user looks at the service condition and refers to the service condition of another dealer, the user clicks the “Back” button to return to the screen of FIG. 9A and select another dealer. On the other hand, if the user
If the determination is made based on the service conditions of the store, the “purchase” button is clicked. Then, the information center 1 changes the user 6
And broker 4 (details of the process are as described above).

As described above, according to the service providing system of this embodiment, in the service in which the information center 1 repairs the vehicle 2 and sells the repaired product, the information information is transmitted from the vehicle 2 using the communication network. By collecting related parts information regularly and using this information to give appropriate information and instructions to the parts factory 3 and the dealer 4, overall profit and convenience can be improved. That is, as shown in FIG.
Based on the information (judgment information, related parts information) collected from the vehicle 2 in advance, the store 4 is selected according to the service condition presented from the store 4 via the information center 1, and after the reservation is made, the store 4 is selected. Go to. The store 4 obtains the repair request of the user 6 from the information center 1 in advance, arranges parts, and waits for the vehicle 2 (user 6) to come to the store. Therefore, if the user 6 goes to the store 4 only once, the user 6 receives repair work such as inspection, replacement, replenishment, replenishment, and the like of repair parts including parts, devices, and consumables of the vehicle 2 without waiting for parts arrangement. The convenience of the user 6 is improved by reducing the number of visits to the store. Repair parts here are not limited to the above consumables and parts, but include brake oil, brake pads,
Includes transmission oil, various oil filters, various air filters, coolant liquid, etc. Further, the user 6 is released from the task of searching for a store by himself. Further, the user 6 can obtain useful information for the user 6 such as recommended products and campaigns of the store 4 from the information center 1 together with service conditions.

In the parts factory 3, the information center 1 uses the judgment information transmitted from the vehicle 2, which includes the results of the failure diagnosis and the monitoring of the parts life, and the related parts information which is the estimated result of the related consumables. Since the demand forecast of the parts calculated in this way is disclosed, it is possible to draft a production plan and perform proper inventory management. Therefore, the effect of reducing inventory management costs and the like caused by extra parts being made and stocked in the past so as not to cause out of stock can be obtained. Further, the store 4 is expected to increase the number of visitors by appealing the unique service conditions to the user 6 through the information center 1, thereby increasing the repair work fee and the profit from the sales of new vehicles. Also, the vehicle 2 is transmitted via the information center 1.
(User 6) can visit the store efficiently,
An effect is obtained in that people, places, tools, and equipment such as vehicle lifts and tire changers can be efficiently used without waste.

In the information center 1, for example, the user 6 who has selected the store by his / her own judgment is interposed between the store 4 and the user 6 is efficiently brought to the store 4 to make the store 6 4, a management fee, a referral fee, and an income such as a sponsor fee using the store 4 as a sponsor of the information center 1 can be obtained. Also, the information center 1 uses the information of the store as the store information together with the service contents only when the service content that the store 4 can provide satisfies a predetermined standard determined by the operator of the system. Since the registration is made, it is possible to automatically and promptly register the dealer information in the information center using the communication network. Moreover, it is possible to register only so-called high-quality dealers 4 that can provide service contents satisfying a predetermined standard.

[0062]

As described above, according to the first aspect of the present invention, when the information center receives the judgment information and the related part information together with the identification information from the vehicle, the information center of the vehicle manager corresponding to the identification information receives the information. Based on the information, a plurality of dealers capable of providing the manager with repair work on vehicles having predetermined service contents determined by the operator of the information center are selected. Then, the determination information is notified to the selected dealer, and additional information indicating that the dealer can not only satisfy the content of the determination information and the related parts information but also provide a further service is included. Present service conditions. The information center notifies the manager of the vehicle of the presented service condition for each dealer, and when the manager selects the desired service condition, transmits the contract information to the dealer who presented the service condition selected by the manager. And broker the contract between the administrator and the dealer. Therefore, the information center can automatically and quickly register the store information. In addition, it is possible to register only high-quality stores that can provide service contents satisfying a predetermined standard.

In addition, the dealer can present the service conditions to the manager of the vehicle through the information center, and can appeal the unique service conditions. Further, the service conditions include information added for each store, and by analyzing the contract status, the quality of service can be improved. In addition, since the dealer can also acquire the related parts information, it is possible to present higher quality and suitable service conditions to the vehicle manager. In addition, since the information center mediates and concludes a contract with the manager, the effect is obtained that the store can efficiently attract customers. Also, a vehicle manager can find a dealer without having to search for it by himself. Furthermore, since the service condition can be selected from a plurality of service conditions, the range of selection can be expanded and the effect of improving the convenience for the manager can be obtained. In addition, as described above, it is possible to receive presentation of a higher quality and suitable service condition.

According to the second aspect of the present invention, in addition to the effect of the first aspect of the present invention, the information center receives the necessary payment for the registration of the store information from the store. By providing this, a certain amount of profit can be obtained from the store. According to the third aspect of the present invention, in addition to the effect of the first aspect of the present invention, when the store acquires a customer, a predetermined fee is received from the store. By providing
Each time a repair operation is concluded between the vehicle manager and the dealer, profits can be obtained from the dealer.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a service providing system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of an information center of the service providing system of the embodiment.

FIG. 3 is a block diagram illustrating a configuration of a vehicle of the service providing system according to the embodiment;

FIG. 4 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 5 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 6 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 7 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 8 is a block diagram illustrating an example of a configuration of an in-store operation management system used in a store of the service providing system according to the embodiment.

FIG. 9 is a diagram showing an example of a processing screen displayed on a vehicle or a user terminal of the service providing system of the embodiment.

FIG. 10 is a diagram showing an effect provided by the service providing system of the embodiment.

FIG. 11 is an example of a table used for estimating related parts in the embodiment.

[Explanation of symbols]

1 Information Center 2 vehicles 3 Parts factory (terminal) 4 dealers (terminals) 5 Communication network 6 users (terminals) 11 Control part 12 Communication unit 13 Customer Database 14 Parts management database 15 dealer database 21 Control unit 22 Communication antenna 23 Communication unit 24 Vehicle-mounted sensors 25 Vehicle-mounted control units 26 Car LAN 27 Input operation unit 28 Display 29 Interface unit 30 mobile phone 101 Parts demand forecasting part 102 Dealer Selection Department 103 Service Information Provision Department 104 Service Condition Relay Unit 105 Service Mediation Processing Unit 106 Dealer Registration Department 107 Billing unit 201 Failure diagnosis unit 202 Parts life calculator 203 Related parts estimation unit 204 Vehicle information transmission unit 205 Repair request transmission section 206 Service condition selection section 207 Service condition notification unit 208 Service confirmation processing unit

Claims (3)

[Claims] A condition of a repaired product mounted on a vehicle is determined, and the result of the determination is used as determination information. Further, other consumables are estimated from the relationship between the determination information and the repaired product to be determined, and the estimation result is determined. A determination device that outputs the relevant component information, an information center having a server function of managing the determination information and the relevant component information, and a terminal of a store that manages the inventory of the repaired parts and the repair work of the vehicle, A service providing system connected by a communication network, wherein, in the information center, a plurality of dealers that can provide predetermined service contents determined by an operator of the information center are provided as dealer information together with the service contents. A store registration process for registering, receiving, from the vehicle, the determination information, the related parts information, and the identification information of the vehicle, and identifying the vehicle corresponding to the identification information. A dealer selection process for selecting a plurality of dealers capable of providing a repair work based on the determination information and the related parts information to a supervisor; and for the selected dealer, the vehicle determination information and Service information providing processing for transmitting related parts information, and transmitted from the dealer in response to the transmission of the vehicle determination information and the related parts information, not only can the contents of the determination information and the related parts information be satisfied, A service condition relay process for receiving the service condition for each dealer including additional information indicating that a further service can be provided, and transmitting the service condition to the manager; and matching the service condition selected by the manager. A service mediation process of transmitting contract information on the repair work to the dealer. 2. A condition of a repaired product mounted on a vehicle is determined, and the result of the determination is used as determination information. Further, other consumables are estimated from the relationship between the determination information and the repaired product to be determined, and the estimation result is determined. A determination device that outputs the relevant component information, an information center having a server function of managing the determination information and the relevant component information, and a terminal of a store that manages the inventory of the repaired parts and the repair work of the vehicle, A service providing system connected by a communication network, wherein, in the information center, a plurality of dealers that can provide predetermined service contents determined by an operator of the information center are provided as dealer information together with the service contents. A store registration process to be registered; a charging process of receiving and recording a necessary payment for the registration of the store information from the store; and the determination information from the vehicle. And the related parts information and the identification information of the vehicle, and to the manager of the vehicle corresponding to the identification information, the dealer capable of providing repair work based on the determination information and the related parts information. A plurality of dealer selection processes; a service information providing process of transmitting the vehicle determination information and related component information to the selected dealer; and a transmission of the vehicle determination information and related component information. In response to the service condition transmitted from the store, the service condition for each store including additional information indicating that not only the content of the determination information and the related parts information can be satisfied but further service can be provided. And a service condition relay process to be transmitted to the manager; and transmitting contract information on the repair work to the dealer matching the service condition selected by the manager. Service providing system characterized by performing the-bis mediation process, the. 3. A state of a repaired product mounted on a vehicle is determined, and the determination result is used as determination information. Further, other consumables are estimated from the relation between the determination information and the repaired product to be determined, and the estimation result is determined. A determination device that outputs the relevant component information, an information center having a server function of managing the determination information and the relevant component information, and a terminal of a store that manages the inventory of the repaired parts and the repair work of the vehicle, A service providing system connected by a communication network, wherein in the information center, a plurality of dealers capable of providing a predetermined service content determined by an operator of the information center are provided as dealer information together with the service content. A store registration process for registering, receiving, from the vehicle, the determination information, the related parts information, and the identification information of the vehicle, and identifying the vehicle corresponding to the identification information. A dealer selection process for selecting a plurality of dealers capable of providing a repair work based on the determination information and the related parts information to a supervisor; and for the selected dealer, the vehicle determination information and Service information providing processing for transmitting related parts information, and transmitted from the dealer in response to the transmission of the vehicle determination information and the related parts information, not only can the contents of the determination information and the related parts information be satisfied, A service condition relay process for receiving the service condition for each dealer including additional information indicating that a further service can be provided, and transmitting the service condition to the manager; and matching the service condition selected by the manager. A service mediation process for transmitting the contract information for the repair work to the store, and when the store acquires a customer, a predetermined fee is paid by the store. Service providing system characterized by performing the charging process for receiving the recording, a.