JP2003331075A - Service providing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service providing system applied to the repair of vehicles or the like and capable of improving the profit and convenience of the whole system. <P>SOLUTION: The diagnosis of troubles of a vehicle, the calculation of life of components, etc., are performed on the basis of information acquired from a sensor and a control unit, and the information of the diagnostic result and/or a repair request when the necessity of repair of the vehicle occurs are reported to an information center 1. The center 1 receiving the information transmits the information to a terminal of a store 4 capable of providing the determined contents of prescribed services. The store 4 transmits the service conditions of the store itself to the center 1 in response to the received information and the repair request. The center 1 repeats the service conditions of each store 4 from which the service conditions are received to a user to allow the user to select a required service condition. The center 1 transmits agreement information to the store 4 capable of providing the service condition selected by the user to mediate a contract with the user. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service providing system used for repairing vehicles and selling vehicle parts.

[0002]

2. Description of the Related Art In recent years, when a problem occurs in a vehicle by monitoring the state of parts and devices that are mounted on the vehicle and the consumables such as engine oil that are used, In addition, there has been proposed a device for guiding a vehicle to a place such as a shop or a maintenance shop that inspects, replaces, replenishes, and replenishes parts, devices, and consumables. As such a device, for example, there is an information presentation device described in Japanese Patent Laid-Open No. 10-103987. This information presentation device is a monitoring means for monitoring the state of the own vehicle, the degree of deterioration of the equipment mounted on the own vehicle, or the consumables, a position measuring means for measuring the current position of the own vehicle, and the state of the own vehicle And a guide destination adapting means for determining a guide destination based on the current position, and based on the current position when the vehicle needs to be inspected, replaced, replenished, or replenished, the parts, devices, and consumables It displays the route information to the destination such as the dealer or maintenance shop and notifies the driver of the vehicle.

[0003]

However, even when the above information presenting apparatus is used, when the customer is guided to a store or a repair shop to request repairs, when parts or consumables are not in stock, etc. However, there was a problem that I could not immediately check, replace, replenish, or replenish. Therefore, the user has to go to the shop or the maintenance shop twice for inspection and parts replacement. Further, on the side of the dealer or the maintenance shop, the above information presentation device automatically determines the dealer or the maintenance shop to guide the vehicle based on the situation of the problem that occurred in the vehicle and the position information of the vehicle. There was a problem that it was not possible to attract customers due to free competition between dealers and maintenance factories. Further, since the above-mentioned information providing apparatus informs the user of the proper maintenance time of the vehicle, such as the proper replacement time of parts, without relying on the user's judgment, the vehicle that has been maintained many times by the user's judgment until now is appropriate. Since it can be operated depending on the number of maintenance, the user has a merit but there is a demerit that the income may decrease for the dealer and the maintenance factory. In addition, the content and quality of the services provided by the dealers vary, and the minimum required level of service was not always provided.

The present invention has been made in view of the above problems, and in a service providing system used for repair work of a vehicle and sale of vehicle parts based on the information acquired by the vehicle itself, the profit and convenience of the entire system can be obtained. The object is to provide a service providing system that can be improved.

[0005]

In order to solve the above-mentioned problems, the invention as set forth in claim 1 determines the state of a repaired article mounted on a vehicle (for example, vehicle 2 of the embodiment) and displays the determination result. A determination device that outputs the determination information (for example, vehicle-mounted sensors 24 and vehicle-mounted control units 2 of the embodiment)
5, a failure diagnosis unit 201, a component life calculation unit 202), an information center having a server function for managing the determination information (for example, the information center 1 of the embodiment), inventory of the repaired product, and repair work of the vehicle. Is a service providing system in which terminals of a store (for example, the store 4 of the embodiment or the wholesale department of the parts factory 3) that manages the are connected by a communication network (for example, the communication network 5 of the embodiment), In the information center, a dealer registration process of registering information of a plurality of dealers who can provide a predetermined service content determined by the operator of the information center together with the service content as dealer information (for example, Form of the store registration unit 106), and the determination information and the identification information of the vehicle from the vehicle, and the administrator of the vehicle corresponding to the identification information is received. Then, a store selection process of selecting a plurality of stores capable of providing repair work based on the determination information (for example, step S8 in the embodiment), and the vehicle determination information for the selected store Service information providing process for transmitting (for example, step S of the embodiment)
9 or step S33), and includes additional information transmitted from the dealer in response to the transmission of the determination information and not only satisfying the content of the determination information but also providing a further service. Service condition relay processing of receiving the service condition of each store and transmitting it to the manager (for example, step S12 to step S of the embodiment).
13 or steps S34 and S38) and a service mediating process of transmitting contract information for the repair work to the dealer that matches the service condition selected by the administrator (for example, step S18 in the embodiment).
Alternatively, step S43) is executed.

Further, the invention according to claim 2 is a judging device which is mounted on a vehicle (for example, the vehicle 2 of the embodiment) and judges the state of the repaired article and outputs the judgment result as judgment information (for example, the embodiment). Vehicle-mounted sensors 24, vehicle-mounted control units 25, failure diagnosis unit 201, component life calculation unit 202), and an information center having a server function for managing the determination information (for example, the information center 1 of the embodiment).
And a terminal of a store (for example, the store 4 of the embodiment or the wholesale department of the parts factory 3) that manages the stock of the repaired product and the repair work of the vehicle, a communication network (for example, the communication network of the embodiment). 5) The service providing system connected by 5), wherein the information center stores information on a plurality of dealers that can provide a predetermined service content determined by the operator of the information center together with the service content. Dealer registration processing for registering as information (for example, processing by the dealer registration unit 106 of the embodiment) and charging processing for receiving and recording payment of necessary consideration for registration of the dealer information from the dealer (for example, implementation Processing unit 107 in the form of
And the identification information of the vehicle from the vehicle, and the repair operation based on the determination information can be provided to an administrator of the vehicle corresponding to the identification information. Dealer selection processing for selecting a plurality of dealers (for example, step S8 in the embodiment), and service information providing processing for transmitting determination information of the vehicle to the selected dealers (for example, step in the embodiment) S9,
Alternatively, in step S33), the sales including the additional information transmitted from the store in response to the transmission of the determination information and not only satisfying the content of the determination information but also providing a further service. Service condition relay processing for receiving service conditions for each store and transmitting them to the manager (for example, step S12 to step S1 of the embodiment)
3 or steps S34, S38) and a service mediating process of transmitting contract information for the repair work to the dealer that matches the service condition selected by the manager (for example, step S18 of the embodiment). Alternatively, step S43) is executed.

Further, the invention according to claim 3 is a judging device which is mounted on a vehicle (for example, the vehicle 2 of the embodiment) and judges the state of the repaired article and outputs the judgment result as judgment information (for example, the embodiment). Vehicle-mounted sensors 24, vehicle-mounted control units 25, failure diagnosis unit 201, component life calculation unit 202), and an information center having a server function for managing the determination information (for example, the information center 1 of the embodiment).
And a terminal of a store (for example, the store 4 of the embodiment or the wholesale department of the parts factory 3) that manages the stock of the repaired product and the repair work of the vehicle, a communication network (for example, the communication network of the embodiment). 5) The service providing system connected by 5), wherein the information center stores information on a plurality of dealers that can provide a predetermined service content determined by the operator of the information center together with the service content. From the vehicle registration process (for example, the process performed by the store registration unit 106 of the embodiment) to be registered as information, and the vehicle,
A dealer selection that receives the determination information and the identification information of the vehicle, and selects a plurality of dealers that can provide repair work based on the determination information to the administrator of the vehicle corresponding to the identification information. Processing (eg, step S of the embodiment)
8), a service information providing process of transmitting the determination information of the vehicle to the selected store (for example, step S9 or step S33 in the embodiment), and in response to the transmission of the determination information. Receives the service condition of each store including the additional information indicating that the content of the determination information can be satisfied and further service can be provided, which is transmitted from the store, and transmits to the manager. Service condition relay processing (eg, step S of the embodiment)
12 to step S13, or steps S34 and S3
8), and a service mediation process (for example, step S18 or step S43 in the embodiment) that transmits contract information for the repair work to the store that matches the service condition selected by the administrator, When the dealer acquires a customer, a billing process (for example, a process by the billing processing unit 107 of the embodiment) for receiving and recording a deposit of a predetermined fee from the dealer is executed.

As described above, according to the inventions of claims 1 to 3, from the relation between the judgment information which is the result of judging the state of the repaired article in the vehicle and the judgment information and the repaired article to be judged, Other consumables are estimated, and the related part information, which is the result of the estimation, is transmitted to the information center together with the vehicle identification number. When the information center receives the determination information together with the identification information from the vehicle, the information center provides the administrator with a predetermined service content determined by the operator of the information center based on the information of the administrator of the vehicle corresponding to the identification information. Select multiple dealers who can provide repair work for your vehicle. Then, the determination information is notified to the selected store, and the store is presented with service conditions including additional information that the content of the determination information can be satisfied and further service can be provided. . The information center notifies the vehicle service manager of the service conditions presented, and when the manager selects the desired service condition, the contract information is sent to the store which has presented the service condition selected by the manager. And mediates the contract between the manager and the dealer. According to the second aspect of the invention, the payment of the necessary consideration for the registration of the store information is received from the store and recorded. On the other hand, according to the third aspect of the invention, when the dealer obtains the customer, the deposit of a predetermined fee is received from the dealer and recorded. It should be noted that the necessary consideration for registration of the above-mentioned dealer information that is paid from the dealer to the information center and the amount of the predetermined fee that is paid when the dealer acquires a customer are separately determined.

[0009]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention. As shown in Figure 1,
The service providing system of this embodiment is the information center 1.
And a vehicle 2 and a parts factory 3 equipped with a client terminal
And a store 4 also having a client terminal are connected by a communication network 5 to efficiently perform vehicle repair work and sale of vehicle parts. The information center 1 of the service providing system according to the present embodiment, based on the information transmitted from the vehicle 2, manages the vehicle repair work schedule, predicts the demand for repair work parts, and performs processing such as vehicle part sales support. This is an information management center. This information management center has a server function and sends information to client terminals of the parts factory 3 and the dealer 4 via the communication network 5.

The vehicle 2 acquires the state of the vehicle from various sensors and various control units mounted on the vehicle 2, and reports the failure diagnosis result and the component life monitoring result together with the vehicle body number via the communication network 5 to the information center. 1 is provided with a control unit and a communication device, and an input operation unit and a display unit for controlling and displaying the information. The parts factory 3 manufactures vehicle parts and consumables, and further repair parts including optional parts and the like that are selected by a user who is a manager (vehicle owner or user) of the vehicle 2 and attached to the vehicle. It is a factory, and is provided with a client terminal capable of transmitting and receiving information to and from the information center 1, the vehicle 2, and the store 4 via the communication network 5. The dealer 4 sells and repairs the vehicle 2.
Further, it is a store that sells vehicle parts, and like the parts factory 3, is equipped with a client terminal capable of transmitting / receiving information to / from the information center 1 and the vehicle 2 and the parts factory 3 via the communication network 5. ing.

The communication network 5 is a communication network for connecting the above-mentioned information center 1, vehicle 2, parts factory 3 and sales shop 4, for example WAP (Wireless Application).
Wireless communication by Protocol, WWW (World Wide We
b) Internet or PSTN (Pub
lic switch telephone network) and ISDN (Integrat
Information is transmitted and received by wire communication via public network such as ed Services Digital Network). Further, the information center 1, the vehicle 2, the parts factory 3 having a client terminal, and the store 4 having a client terminal are connected by a communication network 5 to a POS system (point
of sale scanning: Point-of-sale information management system). The information provided from the information center 1 to the user is transmitted to the vehicle 2 and displayed on the display unit of the vehicle 2, as well as a mobile phone or a personal digital assistant owned by the user, or a computer installed at home. You may transmit to the user 6 who has the terminal which can be connected to the communication network 5, such as a terminal.

The operation of the service providing system of this embodiment will be briefly described with reference to FIG. First, the vehicle 2 performs vehicle failure diagnosis and component life calculation based on information that can be acquired from sensors and control units mounted on the vehicle, and periodically notifies the information center 1 of the result ((1) failure diagnosis). , Notification of parts life). At this time, if there is a repair request described below, the repair request is included in the determination information including the result of the failure diagnosis and the calculation result of the component life, which is notified to the information center 1, and the information center 1 is notified. Information center 1
Makes a demand forecast of a component based on a vehicle failure diagnosis and a component life calculation result, and discloses this to the terminal of the component factory 3 ((2) Component demand forecast disclosure).

In addition, the information center 1 may notify the time of replacement of parts in some cases, and inform the vehicle 2 (user 6) of sales information of recommended parts ((3) time of parts replacement, Notification of sales information). The vehicle 2 (user 6) receives from the information center 1 the notification of the replacement time of the vehicle parts and devices, and also the repair parts including consumables such as engine oil, and the inspection, replacement, and replenishment of the repair parts. When a vehicle needs repair work such as replenishment,
A part repair request together with the vehicle body number of the vehicle is transmitted to the information center 1 ((4) Repair request).

The information center 1 which has received the notification of the judgment information or the repair request sends the received judgment information or the repair request to the terminal of the store 4 which can provide the repair work to the vehicle which has sent this notification, The service condition is transmitted ((5) judgment information, notification of repair request). The dealer 4 orders parts from the received judgment information or repair request to the parts factory 3 if necessary ((6) parts order) and causes the parts factory 3 to reply the delivery date ((7) delivery date reply). Based on this, the store 4 sends the service condition to the information center 1. Note that the service conditions here not only satisfy the received judgment information or the content of the repair request, but also the service / added value unique to the dealer 4 (repair time, waiting time, specific service content, etc.) Information is included. Next, the information center 1 receiving the service condition notifies the vehicle 2 (user 6) of the service condition ((8) Service condition notification). The user selects a desired service condition from the received service conditions for each store, and the information center 1
To ((9) Service condition selection). Information center 1
Then, the contract information is notified to the store 4 selected by the user ((10) Contract information notification). The user visits the store 4 according to the selected service condition ((11)
Visit us).

Next, the configuration of the information center 1 used in this embodiment will be described with reference to the drawings. As shown in FIG. 2, the information center 1 includes a control unit 11, a communication unit 12, a customer database 13, a parts management database 14, and a store database 15. The control unit 11 is a computer system including a CPU (central processing unit), executes a service management program, controls the operation of the entire information center 1, acquires the state from the vehicle 2, and analyzes it. As a result, appropriate information and instructions are given to the user 6, the parts factory 3, and the dealer 4. The communication unit 12 is a communication device for the information center 1 to exchange information with the vehicle 2, the parts factory 3, and the dealer 4 via the communication network 5, and if it can be connected to the communication network 5, wired communication is possible. It may be either a communication unit for wireless communication or wireless communication.

The customer database 13 is a database for storing information about the user, which is obtained at the time of selling vehicles or parts by the POS system or by a questionnaire to the user. Here, the contents stored in the customer database 13 are the user information and the vehicle 2
Information may be associated with each other on a one-to-one basis, but since the owner of the vehicle 2 and the user may be different, for example, the vehicle name, model, year, registration number, body number of the vehicle (Vehicle identification information), purchased dealers, repair history of repair work, etc., as well as the names, addresses, telephone numbers, and ages of multiple users (owners, users, etc.) It is preferable to store for each user the store where the product is purchased, the history of parts purchased in the past, and other hobbies and preferences of the user. Further, when the information of a plurality of users is stored, it may be possible to specify which user's information has priority. In addition, the parts management database 14 includes the part names of constituent parts for each vehicle model, or repair parts including consumables such as engine oil used and their part numbers, and part names of optional parts and their parts. It is assumed that the number and the like are stored.

The store database 15 stores the name of the store and its location (address or position coordinates (position information) represented by longitude and latitude), contact information, and serviceable area range (similar to the location). The range of address and position coordinates) is stored for each store. However, in the present embodiment, the dealer database 15 is a dealer (vehicle maintenance service provider and maintenance capability that can provide service contents that satisfy a predetermined standard defined by the operator of the information center 1). (Including other dealers that have a) are registered, and the information of the registered dealer is registered as dealer information together with the service content.
That is, the operator of this information center 1 has a sufficient criterion for registering as the dealer 4, for example, (a) regarding the technical ability for vehicle maintenance, when this is evaluated as excellent, good, or acceptable, it is judged as "good". Or more (b) The number of maintenance personnel is 5 or more (c) For the equipment level, for example, when it is evaluated as excellent, good, or acceptable, it is "good" or more, etc. Is set, and only the stores 4 satisfying this criterion are registered, and the information of the stores to be registered is stored as the store information together with the service contents, and the store database 1
Register to 5. The service contents may include regular inspection, vehicle inspection maintenance, repair of defective parts, replacement of parts such as tires, and the cost thereof.

To register the dealer information in the dealer database 15, the dealers who participate in the service providing system of the present embodiment are publicly recruited, and all the dealers who have applied for this are examined in accordance with the above criteria, Only the stores that meet the criteria are registered, and the information is registered in the store database 15 as the store information as described above. This registration can be performed in writing (offline) or online (using a network).

In the case of using the document (offline), the application form (the above service contents and the information for the above examination (technical skills regarding vehicle maintenance, etc. ) Is distributed, examination is performed based on the application submitted by the store, and only the store satisfying the standard is registered in the store database 15 as the store information together with the service contents. The registration in this case is performed by the operator of the information center 1 inputting in the preliminary work.

When performing online, the information center 1
Is configured so that the recruitment data for soliciting participation in this system can be distributed to the client terminals of all dealers who can participate in this service providing system, and the client terminals of the dealers are The application data with the contents of the service that it can provide (including the information for the above examination) is transmitted to the information center 1 so that the applicant can apply for the above-mentioned recruitment. , Only when the application data is received from the client terminal of the retailer and the service content meets the above criteria set by the operator of the information center 1, that retailer is used as the retailer information together with the service content. Configure to register. As a result, by using the communication network 5 and using the server function of the information center 1 and the client terminal of the store, the store database 1
It is possible to automatically and promptly register the store information in item 5.

The registration of the store information in the store database 15 includes a plurality of stores that can provide a predetermined service content without setting the above-mentioned criteria, and the store information together with the service content. You may register as.
In addition, for the registration of the dealer information, for example, a new addition can be made regularly, or the registration can be deleted as necessary (for example, when it is clear that the above criteria are not satisfied). .

The dealer information is registered as described above. When the registration of the dealer is permitted by the operator of the information center 1 at the time of registration, the dealer is registered with the dealer. The registration fee is charged, and the status of payment of the registration fee is recorded in the store database 15. Alternatively,
After registration, as described above, when a contract for repair work etc. with the user is concluded (when the dealer acquires customers),
A predetermined fee will be charged, and the status of deposit of this fee will also be
It is recorded in the store database 15.

In addition, the control unit 11 particularly checks the result of the calculation of the component life included in the vehicle determination information acquired from the vehicle 2 and the history of the components previously purchased by the user stored in the customer database 13. Accordingly, the component demand forecasting unit 101 for forecasting the demand for each component is provided based on the statistics of all the vehicles (all vehicles managed by the information center 1) registered in the customer database 13. In addition, a dealer selection unit that searches the customer database 13 based on the determination information acquired from the vehicle 2 and the vehicle body number received together with the repair request, and selects a dealer whose service range is the address or location information of the user of the vehicle 2. 102 and a service information providing unit 103 for transmitting a repair request including replacement parts of the vehicle 2 and user information to the selected store. Furthermore, the service condition relay unit 104 that relays the service condition transmitted from the dealer 4 to the vehicle 2 or the user 6 in response to the repair request, and the information of the service condition selected by the user is received from the vehicle 2 or the user 6. Then, for the store 4 that matches the service condition selected by the user,
It has a service intermediary processing unit 105 that transmits contract information for repair work.

Further, the control unit 11 authorizes a plurality of dealers who can provide the predetermined service contents determined by the operator of the information center from the recruitment data from the dealers as described above, and these dealers are authorized. A store registration unit 106 for registering the information of the above as the store information together with the service contents,
Registration received from the retailer who wishes to register with the information center 1 when the retailer wishing to register with the information center 1 is certified as a retailer who can provide predetermined service contents to the user and is registered at the information center 1. It has a billing processing unit 107 for recording the status of payment of a fee (presence / absence of payment, amount of money, etc.) in the store database 15. Further, the charging processing unit 107, after registering the store information, receives a deposit of a predetermined fee each time the store acquires a customer, and records the status of this deposit in the store database 15. When the registration fee is charged, the dealer may be registered normally after the registration fee is paid. An input operation unit and a display unit (not shown) are connected to the control unit 11. Details of the operation of the control unit 11 will be described later.

The customer database 13, the parts management database 14, and the store database 15 are a nonvolatile memory such as a hard disk device, a magneto-optical disk device, a flash memory, or a RAM (Random Access Memories).
mory) such as a volatile memory, or a computer readable and writable recording medium using a combination thereof. If the medium itself is updated when the stored contents are updated, a CD-ROM
It is possible to use a recording medium that can read only the data such as.

Furthermore, the parts demand forecasting unit 101, the store selecting unit 102, the service information providing unit 103, the service condition relaying unit 104, the service mediation processing unit 105, the store registering unit 106, and the charging processing unit 107 include a memory and a CPU.
(Central processing unit), and the function may be realized by loading the program for realizing the function of each of the above parts into a memory and executing it, or by a dedicated hardware. It may be realized.

Next, the structure of the vehicle 2 used in the present embodiment will be described with reference to the drawings. As shown in FIG. 3, the vehicle 2 includes a control unit 21 and a communication antenna 22.
A communication unit 23, a vehicle-mounted sensor 24, a vehicle-mounted control unit 25, and an in-vehicle LAN (Local Area).
Network) 26, an input operation unit 27, and a display unit 28. The control unit 21 is a computer system including a CPU (central processing unit), executes a vehicle state management program, and controls the state of the vehicle 2 from vehicle-mounted sensors 24 and vehicle-mounted control units 25 mounted on the vehicle 2. And manages vehicle judgment information such as failure diagnosis results and component life monitoring results. It also controls communication for notifying the information center 1 of vehicle determination information. The communication antenna 22 transmits vehicle determination information and a repair request (which may be sent as one piece of information in some cases) to the information center 1, and the vehicle determination managed by the control unit 21 is performed. It is connected to a communication unit 23 for wireless communication that transmits information and a repair request on wireless radio waves.

The on-vehicle sensors 24 are a vehicle speed sensor, a so-called G sensor, a brake switch for detecting the operation of the brake, a steering sensor for detecting the steering amount of the steering wheel,
A yaw rate sensor for detecting a yaw rate, a shift position sensor for detecting a shift position, a throttle opening sensor for detecting an opening of a throttle valve, an engine speed sensor for detecting an engine speed, an engine oil and an AT.
It includes sensors such as oil temperature sensors for detecting the temperature of F (Automatic Transmission Fluid) oil, and meters such as an integrated odometer. Further, it includes means for acquiring the control state of the own vehicle by the driver based on the state of a switch operated by the driver, such as a winker (direction indicator switch), a headlight, and a wiper switch.

The vehicle-mounted control unit 25 includes a fuel injection control system for the engine, a four-wheel antilock brake system for controlling the braking of the vehicle, a traction control system for controlling the driving of the vehicle, and the transmission of the driving force. ECUs (Electronic Control Units) for automatic transmissions that control the vehicle
In order to control a position information presenting device called a navigation system using GPS or Global Positioning System (GPS), meters, door locks, etc., it is arranged in each part of the vehicle to control the traveling and operation / display of the vehicle. It includes a control unit used to perform. It should be noted that the CAN (Co) that constitutes the in-vehicle LAN 26 is provided between the control unit 21, the vehicle-mounted sensors 24, and the vehicle-mounted control units 25.
It is possible to send and receive information in both directions.

Further, a control unit 21 mounted on the vehicle 2,
The communication antenna 22 and the communication unit 23 may function as a part of the position information presenting device referred to as the navigation system described above. In this case, the position information and the like of the dealer included in the service condition are specific. It can be displayed as information on various maps. Further, it becomes possible to obtain the average fuel consumption and the like in addition to the accumulated traveling distance as in the case of the accumulated traveling distance meter of the vehicle. Further, the control unit 21 includes a keypad prepared for the user to operate the control unit 21,
Input operation unit 2 including buttons, pointing devices, etc.
7 and the state of the vehicle 2 acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control unit 25, the failure diagnosis result, the component life monitoring result, and the like, and the information center 1
A display unit 28 for displaying the information received from is connected. It should be noted that the display unit 28 has a meter-integrated display integrated with a voice output means for displaying sounds and voices and meters of the own vehicle for displaying images and character information, and a NAVIDDisplay installed on the console of the own vehicle,
Further, it includes a HUD (Head Up Display) for displaying information at a position in the front window that does not hinder the driver's forward vision.

In addition, the control unit 21, in particular, performs a failure diagnosis of the vehicle 2 based on the state of the vehicle 2 acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control unit 25, and the component life. Of the component life calculation unit 202 that monitors the above and calculates the replacement time, and transmits the results of the failure diagnosis unit 201 and the component life calculation unit 202 at predetermined time intervals to the information center 1 as vehicle determination information. Section 203 and a repair request transmitting section 204 for transmitting a vehicle repair request to the information center 1 when a repair work is required.
And have. When the vehicle information transmission unit 203 sends the determination information, if the repair request transmission unit 204 has a repair request to be transmitted to the information center 1, this repair request is included in the determination information from the communication unit 12. It is transmitted to the information center 1. It also includes the name of the shop and the service content received from the information center 1 (this service content includes additional information that not only the content of the repair request can be satisfied but also further service can be provided). It has a service condition selection unit 205 which displays a plurality of service conditions and allows the user to select a desired service condition. Further, the service condition notification unit 206 for notifying the information center 1 of the service condition selected by the user, and the confirmation of the reservation date and the service content transmitted from the information center 1 or the dealer 4 for the service condition selected by the user. The service confirmation processing unit 207 displays information on the display unit 28 and allows the user to input a response to the confirmation information.

Here, the component life calculated by the component life calculation unit 202 is, for example, engine oil calculated on the basis of the integrated engine speed obtained from the engine speed sensor, the oil temperature obtained from the oil temperature sensor, and the like. Deterioration parameters, tire wear parameters that are calculated based on the accumulated mileage and navigation system obtained from the odometer and navigation system, acceleration / deceleration accumulated results obtained from the acceleration sensor, and the wiper switch control state (ON / OFF)
The wiper deterioration parameter and the like calculated based on the accumulated use time and the elapsed time after replacement of the wiper are obtained. Further, the above-described failure diagnosis and component life calculation may be performed by the control unit side included in the vehicle-mounted control unit 25. The details of the operation of the control unit 21 will be described later.

Further, the failure diagnosis unit 201, the parts life calculation unit 202, the vehicle information transmission unit 203, and the repair request transmission unit 20.
4, service condition selection unit 205, service condition notification unit 2
06 and the service confirmation processing unit 207 are configured by a memory and a CPU (central processing unit), and realize the function by loading and executing a program for realizing the function of each unit described above in the memory. It may be provided or may be realized by dedicated hardware.

Next, the operation and processing procedure of the service providing system of this embodiment will be described with reference to the drawings. 4 to 7 are sequence diagrams showing the operation and processing procedure of the service providing system according to the present embodiment.
In particular, FIGS. 4 and 5 show a processing procedure for exchanging engine oil and ATF oil as an example of parts and articles that are difficult to be replaced by the user alone. First, in the vehicle 2, the control unit 21 performs a failure diagnosis of the vehicle 2 by the failure diagnosis unit 201 based on the state of the vehicle 2 acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control unit 25. Further, the component life calculation unit 202 calculates the replacement time of the component based on the result of monitoring the component life, and continues to monitor the vehicle state for failure and inspection (step S1).

The result of the failure diagnosis and the calculation result of the component life obtained by the vehicle 2 itself in step S1 are sent to the communication unit 2 by the vehicle information transmission unit 203 together with the vehicle body number.
It is periodically transmitted to the information center 1 via the communication antenna 3 and the communication antenna 22 (step S2). At this time, if there is a repair request for the part, the repair request is included in the determination information including the result of the failure diagnosis and the calculation result of the part life notified to the information center 1, and the information center 1 is notified. Further, in the information center 1, the parts demand forecasting unit 101 stores the calculation result of the parts life included in the vehicle determination information acquired from the vehicle 2 and the history of the parts purchased by the user in the past stored in the customer database 13. Demand forecast of parts is performed based on the statistical result (step S3). The demand forecast result of the parts in the information center 1 is disclosed to the parts factory 3 via the terminal of the parts factory 3 (step S4), and the parts factory 3 plans the production of parts based on the results of the parts demand prediction. Planning and proper inventory management are performed (step S5).

On the other hand, in some cases, the information center 1 may notify the vehicle 2 of the oil replacement time (step S).
6). In the vehicle 2, when the oil replacement time is notified, or when the parts life calculation unit 202 determines that the oil replacement time is reached, the repair request transmission unit 204 indicates the vehicle body number of the vehicle 2 to the information center 1. , A request for oil change (transmission request for vehicle repair) is made (step S7). The store selection unit 102 of the information center 1 that has received the determination information or the repair request searches the customer database 13 using the vehicle determination information acquired from the vehicle 2 or the vehicle body number received together with the repair request, and is obtained. From the dealer database 15 as much as possible, a dealer 4 whose service range is the address or location information of the user of the vehicle 2 and who can provide a predetermined service content determined by the operator of the information center. Extract. Then, the information provision range for the store 4 stored in the store database 15 is determined (step S8).

Then, the service information providing unit 103 notifies the terminal of the store 4 included in the confirmed information providing range of the repair request together with the user information (step S9). The store 4, which has been notified of the repair request together with the user information, confirms the stock status of the parts and, if necessary, orders the parts to the parts factory 3 via the terminal (step S10).
In the parts factory 3 that has received the parts order, the delivery date is calculated according to the production plan of the parts and the management result of the proper inventory in step S5, and the delivery date is replied to the dealer 4 via the terminal (step S11). Upon receipt of the delivery date reply from the parts factory 3, the dealer 4, based on this reply and the judgment information or the repair request received earlier, the contents of the parts replacement service, the recommended products, the reservation status, and the campaign. And the like are generated and transmitted from the terminal to the information center 1 using these information as service conditions (step S12). Here, examples of the service contents and recommended products for parts replacement include service contents such as required time and cost for oil replacement, information on recommended replacement oil filters, and information for promoting flushing.

Information on the service contents of parts replacement, recommended products, reservation status, and information (service conditions) such as campaigns sent from the dealer 4 in response to the judgment information and the notification of the repair request. In the center 1, the service condition relay unit 104 relays the received service condition to the vehicle 2 and notifies it (step S13). When the vehicle 2 receives the service condition notification during driving, the vehicle manager (user) who is the driver is notified of the information reception (step S14). Then, the service condition selection unit 205 of the vehicle 2 causes the display unit 28 to allow the user to select the store 4 that presents the service condition from the plurality of service conditions including the store name and the service content received from the information center 1. Is displayed (step S15), and the user is allowed to select desired service conditions such as a store used (step S16). Next, the service condition notification unit 206
The service condition selected by the user is notified to the information center 1 (step S17).

On the other hand, in the information center 1 which has received the selection result of the service condition, the service mediation processing unit 105 receives the service condition of the used store or the like selected by the user of the vehicle 2 and sells as the used store. Send contract information confirming the reservation and service contents to the terminal of the store 4 (step S1)
8). Upon receipt of the contract information, the store 4 registers the reservation content and service content in the in-store business management system (step S19). Further, the service mediation processing unit 105 of the information center 1 that has received the selection result of the service condition notifies the unselected store to that effect (step S2).
0).

Next, the store 4, which has registered the contract information in the in-store business management system, sends confirmation information of the reservation date and service contents from the terminal to the information center 1 (step S21),
Further, the information center 1 relays the confirmation information of the reservation date and the service content to the vehicle 2 (step S22). The vehicle 2 may receive the reservation date and the service content confirmation information directly from the store 4 (step S23). Dealer 4,
Alternatively, the service confirmation processing unit 207 of the vehicle 2 that has received the confirmation information of the reservation date and the service content from the information center 1
Is displayed on the display unit 28 (step S24), and the user is prompted to input a response to the confirmation information. Then, the user goes to the store 4 on the day of the reservation and receives the oil change of the vehicle 2. However, in the information center 1, in step S22, if there is no response to the confirmation information from the service confirmation processing unit 207 of the vehicle 2 within, for example, three days from the day when the confirmation information of the reservation date and the service content is transmitted to the vehicle 2. , The user of the vehicle 2 is notified to reconfirm the contents (step S25), and if there is no response to the confirmation information from the service confirmation processing unit 207 of the vehicle 2 within 6 days, the reservation is canceled. (Step S26).

As described above, when there is a response from the vehicle 2 to the confirmation information, in some cases, it is considered that the reservation of the service provision has been established (concluded) between the user and the dealer 4, and the dealer 4 sells the sales center. The prescribed fee is remitted to 1. When this remittance is made through a financial institution, the sales center 1 side confirms the deposit from the store 4, inputs the deposit data, and sells the deposit data (deposit amount, etc.) to the charging processing unit 107. It is recorded in the store database 15. Alternatively, when the deposit data is provided online from the financial institution, the billing processing unit 107 stores the deposit data received online in the store database 1.
Record at 5. The recorded deposit data is used for accounting processing separately.

Next, with reference to FIGS. 6 and 7, a processing procedure when a repair request is issued to replace a wiper as an example of parts and supplies that can be replaced by a user will be shown. Also in this example, like the example shown in FIGS. 4 and 5,
The vehicle 2 monitors the state of the vehicle based on the information acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control units 25, and the parts factory 3 produces the parts based on the result of the information center 1 predicting the demand of parts. Planning and proper inventory management are performed (step S1 to step S5).

In such a situation, the information center 1
In some cases, the vehicle 2 may be notified of the wiper replacement time (step S30). In the vehicle 2, when the wiper replacement time is notified, or when the component life calculation unit 202 determines that the wiper replacement time is reached, the repair request transmission unit 2
04 indicates the body number of the vehicle 2 to the information center 1,
A request for wiper replacement (vehicle repair request transmission) is made (step S31). Upon receiving the notification of the repair request, the dealer selection unit 102 of the information center 1 searches the parts management database 14 based on the vehicle body number received from the vehicle 2 together with the vehicle repair request, and finds the compatible parts for the vehicle 2. Identification is performed (step S32).

Then, the service information providing unit 103 provides a predetermined service content, which is a store included in the information providing range and is determined by the operator of the information center, based on the information of the determined compatible parts. The repair request is notified to the terminal of the possible store 4 together with the user information to confirm acceptance (step S33). The store 4, which has been notified of the repair request together with the user information, confirms the stock status of parts and the work schedule (reservation status), and notifies the information center 1 of the reservable date and the reservable time zone from the terminal (step S3).
4). On the other hand, the service information providing unit 103 of the information center 1
Notifies the terminal of the parts factory 3 of the user information and the parts data for repair (step S35). Upon receiving the user information and the part data, the parts factory 3 makes a home delivery plan based on the user's address or position information included in the user information and the stock status of the parts according to the production plan of the parts in step S5 and the management result of the proper stock. Create (step S36).
Then, the parts factory 3 notifies the information center 1 of the parts deliverable date, the payment method, etc. from the terminal (step S3).
7).

In the information center 1 which has acquired the reservable date of the dealer 4 and the parcel delivery date of the parts factory 3, the service condition relay unit 104 causes the reservable date of the dealer 4 and the parts factory 3
The replacement method condition including the parcel delivery possible date of is relayed and notified to the vehicle 2 (step S38). Here, the distributor 4 notifies the information center 1 of the stock status of parts and the schedule of work (reservation status) (step S34), and the parts factory 3 notifies the information center 1 of the parcel delivery date, payment method, and the like. In step S37, the notification may be made periodically (for example, once every morning). In this case, the information center 1 regularly collects information on the dealer 4 and the parts factory 3 so that the information center 1 receives the repair request from the vehicle 2 each time, and the dealer 4 and the parts factory 3 each time. Since it is possible to respond to the replacement method condition without confirming, the time from the repair request to the response can be shortened.

On the other hand, in the vehicle 2, the service condition selection unit 2
05 displays on the display unit 28 the exchange method conditions including the reservation possible date of the dealer 4 and the parcel delivery possible date of the parts factory 3 received from the information center 1, and the user is provided with a full service using the dealer 4. Either the self-service, in which the parts are obtained from the parts factory and replaced by themselves, is selected (step S39). If the user desires full service, he / she is allowed to select which store to use and the store 4 (step S40). Then, the delivery area at the time of self-service and the service area of the dealer 4 are confirmed (step S41), and the service condition notification unit 206 transmits the selection result of the user's exchange method condition to the information center 1. Yes (step S42).

When the user desires full service, in the information center 1 which receives the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and uses it. The contract information for confirming the reservation and the service content is transmitted to the terminal of the sales shop 4 which is the sales shop (step S43). Upon receipt of the contract information, the store 4 registers the reservation content and service content in the in-store business management system (step S44). Further, the service mediation processing unit 105 of the information center 1 that has received the selection result of the service condition notifies the unselected store to that effect.

Next, the store 4, which has registered the contract information in the in-store business management system, transmits the confirmation information of the reservation date and the service content from the terminal to the information center 1 (step S45),
Further, the information center 1 relays the confirmation date of the reservation date and the service content to the vehicle 2 (step S46). The vehicle 2 may directly receive the reservation date and the service content confirmation information from the store 4 (step S47). Dealer 4,
Alternatively, the service confirmation processing unit 207 of the vehicle 2 that has received the confirmation information of the reservation date and the service content from the information center 1
Is displayed on the display unit 28 (step S48), and the user is prompted to input a response to the confirmation information. When the reservation of the service provision is concluded between the user and the store 4, the store 4 sends a predetermined fee as described above, and the information center 1 records the deposit data in the store database 15. Then, the user goes to the store 4 on the reservation day,
Receive wiper replacement for vehicle 2.

When the user desires self-service, in the information center 1 that receives the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and A home delivery request for replacement parts is transmitted to the factory 3 (step S49). Upon receiving the home delivery request, the parts factory 3 arranges parts shipment (step S50) and executes a charging process for the user by a predetermined method (step S51). Further, when the service provision (delivery of replacement parts) is concluded between the user and the parts factory 3 in this way, a predetermined fee is transmitted from the operator of the parts factory 3,
In the information center 1, the deposit data is recorded in the store database 15. The user then sends the sent vehicle 2
Replace the replacement parts by yourself.

As described above, each processing in the service providing system of this embodiment is performed. Furthermore, the information center 1 of this embodiment can perform a questionnaire survey to the user. There is. Specifically, when the information center 1 receives the actual result data such as the repair work from the dealer 4, the information center 1 registers this in the dealer database 15, and the corresponding terminal of the vehicle 2 or the user 6 is registered. Submit the survey format. As the contents of this questionnaire, for example, "Q1:
Did you receive the service according to the answer data? ",
"Q2: Are you satisfied with the content of the service?", "Q
3: If you are not satisfied, what is the reason? And the like.

The user 6 who is requested for such a questionnaire can answer the above-mentioned questionnaire (by inputting the answer in the predetermined field of the above format) and send the answer to the information center 1 using the terminal or the like. . For example, in the above example, "A1: The service was not provided according to the response data", "A2: I was not satisfied with the service content", "Q3: The reason was higher than the estimated amount. It is possible to transmit to the information center 1 as the answer A, such as "I was charged a fee". Such a questionnaire survey is conducted for all users 6 who actually receive the service,
Answers from users are registered in the customer database 13 as questionnaire reply data. Note that the questionnaire survey as described above may be performed by a user who actually receives the service and then accesses the information center 1 and visits the homepage of the operator.

The questionnaire response data registered in the information center 1 as described above is then, for example, periodically.
It is used for examination by the operator of the information center 1. That is, the operator of the information center 1 regularly browses the questionnaire response data registered in the information center 1, and the content of the response includes, for example, an answer "I was not satisfied with the service content". If so, it is possible to verify by comparing (checking) the questionnaire response data with the actual data of the store 4 and the service condition from the store 4 corresponding thereto. Then, as a result of this verification, for example, when it is found that the service according to the response data is not actually provided by the store 4, the operator of the information center 1 The registration of the store 4 can be deleted from the store database 15. It should be noted that such verification (and deregistration of the store 4) can be automatically performed by adding a verification (and deregistration) function for automatically performing this to the information center 1. .

The above-mentioned in-store business management system of the dealer 4 is a system for controlling the work management and the parts inventory management of the dealer 4, and includes the client terminal of the dealer 4, and is shown in FIG. As described above, the communication unit 301 that can be connected to the communication network 5, the component database 302 that stores the inventory status of components, and the inventory of components such as order processing to the component factory 3 and delivery date management are referred to by referring to the component database 302. A parts management unit 303 that manages, a work management unit 304 that manages a reservation schedule and work contents of repair work received from the information center 1, a work database 305 that stores the reservation schedule and work contents, and an input operation for operation. The unit 306 and the display unit 307 are provided.

In the above operation, the information center 1
The information to be transmitted from the user to the user may not be transmitted to the vehicle 2 but may be transmitted to the terminal owned by the user 6. Further, in the above-described operation, in the case of self-service, it is explained that the parts factory 3 directly receives the home delivery request and the parts factory 3 sends the parts upon receipt of the home delivery request. Since it is a sales department, etc., the function of sending parts is 4
It is considered to be equivalent to the function of. On the contrary, as one form of the sales shop 4, an agent shop between the user who supplies parts to the user and the parts factory 3 is provided, and the parts factory 3 receives the home delivery request via the agent shop (sales shop 4). Alternatively, the parts may be shipped via the next shop (sales shop 4). further,
In the above operation, the information center 1 that has received the repair request
The dealer selection unit 102 of FIG. 2 extracts the dealer 4 whose service range is the address or location information of the user of the vehicle 2 from the dealer database 15. However, the items for extracting the dealer 4 are the address and the location information. Not limited to this, for example, a store that specializes in repair work required by the vehicle 2 or a store that performs repair work at a cost desired by the user is extracted, and the address and position information are close to them, or the atmosphere inside the store is extracted. The user may be allowed to select a desired store based on information such as “good”.

Next, an example of the operation screen of the service providing system of the present embodiment will be shown with reference to the drawings. FIG. 9 is an example of an operation screen displayed on the display unit 28 of the vehicle 2 or the terminal owned by the user 6. For example, in FIG. 9A, the oil replacement timing notified from the information center 1 to the vehicle 2 and the selection button for selecting the store selected by the information center 1 are displayed. When the user selects, for example, the A store and clicks the “A store” button, FIG.
As shown in (b), the service conditions presented by the A store and other additional information (other service information, store information, etc.) are displayed. When the user sees this service condition and further refers to the service condition of another store, he / she clicks the “Return” button to return to the screen of FIG. 9A and selects another store. On the other hand, the user
To make a decision based on the service conditions of the store, click the "Buy" button. Then, the information center 1 makes the user 6
And mediates the contract with the store 4 (the details of the processing are as described above).

As described above, in the service providing system of the present embodiment, in the service in which the information center 1 repairs the vehicle 2 and sells the repaired products, the information is regularly sent from the vehicle 2 using the communication network. It is possible to improve the overall profit and convenience by collecting the information and using this information to give appropriate information and instructions to the parts factory 3 and the dealer 4. That is,
As shown in FIG. 10, the user 6 selects the dealer 4 according to the service condition presented by the dealer 4 via the information center 1 based on the information collected from the vehicle 2 in advance, and after making a reservation, Go to store 4. The dealer 4 obtains a repair request from the user 6 from the information center 1 in advance, arranges parts, and waits for the vehicle 2 (user 6) to come to the store. Therefore, if the user 6 goes to the store 4 only once, he / she receives repair work such as inspection, replacement, replenishment, and replenishment of repaired parts including parts, devices, and consumables of the vehicle 2 without waiting for parts arrangement. It is possible to improve the convenience of the user 6 by reducing the number of visits to the store. The term "repair products" as used herein includes not only the above-mentioned consumables and parts but also brake oil, brake pads, transmission oil, various oil filters, various air filters, coolant liquids, and the like. Further, the user 6 is relieved of the work of searching for a store by himself. Further, the user 6 can obtain useful information for the user 6 from the information center 1 along with the service conditions, such as recommended products and campaigns of the store 4.

Further, the parts factory 3 discloses the demand forecast of the parts obtained by the information center 1 using the failure diagnosis result and the part life monitoring result transmitted from the vehicle 2, so that the production plan It is possible to plan and manage appropriate inventory. Therefore, it is possible to reduce the inventory management cost and the like due to extra parts being made and kept in inventory so as not to run out of stock. Furthermore, the store 4
By appealing the service conditions to the user 6 through the information center 1, it is expected that the number of visitors will increase. As a result, repair work fees and profits from new car sales will increase. Further, since the vehicle 2 (user 6) can be efficiently brought to the store via the information center 1, people, places, tools, and equipment such as vehicle lifts and tire changing machines can be efficiently saved without waste. The effect of being able to use it is obtained.

Further, in the information center 1, for example, the user 6 who has selected a store at his / her discretion and the store 4 are intervened, and the user 6 is efficiently brought to the store 4, whereby the store is From 4, it is possible to obtain an income such as a management fee, a referral fee, a sponsor fee for sponsoring the information center 1 by the store 4, and the like. In addition, the information center 1 uses the information of the dealer as the dealer information together with the service contents only when the service contents that the dealer 4 can provide satisfy the predetermined standard defined by the operator of the system. Since the registration is performed, it is possible to automatically and promptly register the store information in the information center using the communication network. Moreover, it is possible to register only the so-called good quality stores 4 that can provide the service contents satisfying the predetermined standard.

[0059]

As described above, according to the invention of claim 1, when the information center receives the judgment information together with the identification information from the vehicle, the information center is based on the information of the manager of the vehicle corresponding to the identification information. , A plurality of dealers who can provide repair work to a vehicle having a predetermined service content determined by the operator of the information center are selected. Then, the judgment information is notified to the selected store, and the service condition including the additional information indicating that not only the contents of the judgment information can be satisfied but also a further service can be provided is presented to the store. Let The information center notifies the vehicle service manager of the service conditions presented, and when the manager selects the desired service condition, the contract information is sent to the store which has presented the service condition selected by the manager. And mediates the contract between the manager and the dealer. Therefore, the information center
The dealer information can be registered automatically and promptly. Moreover, it is possible to register only so-called high-quality retailers that can provide service contents satisfying predetermined criteria. In addition, the dealer can present the service conditions to the vehicle manager through the information center to appeal the unique service conditions. Further, this service condition includes information added to each store, and by analyzing the contract status, it is possible to improve the quality of service. Further, since the information center mediates and the contract with the manager is concluded, the effect that the dealer can efficiently attract customers is obtained. Also, the vehicle manager can find a dealer without having to search for it himself. Furthermore, since it is possible to select from a plurality of service conditions, the range of selection is widened and the convenience of the administrator is improved. Also,
According to the invention of claim 2, in addition to the effect of the invention of claim 1, since the store receives a payment for the necessary consideration for registration of the store information, the information center sells by providing the service. You can earn a certain amount of money from the store. Further, according to the invention of claim 3, in addition to the effect of the invention of claim 1, when the store acquires a customer, the information center receives a deposit of a predetermined fee from the store.
By providing the service, a profit can be obtained from the dealer each time the repair work is completed between the vehicle manager and the dealer.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a service providing system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of an information center of the service providing system of the embodiment.

FIG. 3 is a block diagram showing a configuration of a vehicle of the service providing system of the embodiment.

FIG. 4 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 5 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 6 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 7 is a sequence diagram showing an operation and a processing procedure of the service providing system of the embodiment.

FIG. 8 is a block diagram showing an example of a configuration of an in-store work management system used in a store of the service providing system according to the embodiment.

FIG. 9 is a diagram showing an example of a processing screen displayed on a vehicle or a user terminal of the service providing system according to the embodiment.

FIG. 10 is a diagram showing effects brought about by the service providing system of the embodiment.

[Explanation of symbols]

1 Information center 2 vehicles 3 Parts factory (terminal) 4 dealers (terminals) 5 communication network 6 users (terminals) 11 Control unit 12 Communication unit 13 Customer database 14 Parts management database 15 dealer database 21 Control unit 22 Communication antenna 23 Communication unit 24 Vehicle-mounted sensors 25 Vehicle-mounted control units 26 Car LAN 27 Input operation section 28 Display 29 Interface unit 30 mobile phones 101 Parts Demand Forecasting Section 102 Store selection section 103 Service Information Provider 104 Service condition relay unit 105 Service Mediation Processing Unit 106 Dealer Registration Department 107 Charge processing unit 201 Failure diagnosis unit 202 Parts life calculator 203 Vehicle information transmitter 204 Repair request transmission unit 205 Service condition selection section 206 Service condition notification section 207 Service confirmation processing unit

Claims (3)

[Claims] 1. A determination device mounted on a vehicle for determining the state of a repaired article and outputting the determination result as determination information, an information center having a server function for managing the determination information, an inventory of the repaired article and the A service providing system in which a terminal of a shop that manages vehicle repair work is connected by a communication network, and the information center can provide a predetermined service content determined by an operator of the information center. Dealer registration processing for registering information of a plurality of dealers as dealer information together with the service contents, and receiving the determination information and the identification information of the vehicle from the vehicle, and the vehicle corresponding to the identification information For the administrator of the store selection process of selecting a plurality of the stores that can provide repair work based on the determination information, for the selected store, A service information providing process of transmitting the determination information of the vehicle, and a service transmitted in response to the transmission of the determination information, which is transmitted from the dealer and can satisfy not only the content of the determination information but also further service. Service condition relay processing for receiving the service condition of each store including additional information to the effect and transmitting it to the manager, and for the store that matches the service condition selected by the manager, the repair A service providing system characterized by executing a service mediation process for transmitting contract information for a work. 2. A judging device which is mounted on a vehicle and judges the state of a repaired product and outputs the judgment result as judgment information; an information center having a server function for managing the judgment information; A service providing system in which a terminal of a shop that manages vehicle repair work is connected by a communication network, and the information center can provide a predetermined service content determined by an operator of the information center. Dealer registration processing of registering information of a plurality of dealers as dealer information together with its service contents, billing processing of receiving and recording payment of necessary consideration for registration of the dealer information from the dealer, and from the vehicle Receiving the determination information and the identification information of the vehicle, and providing repair work based on the determination information to the administrator of the vehicle corresponding to the identification information. A store selection process of selecting a plurality of available stores, a service information providing process of transmitting the determination information of the vehicle to the selected store, and a service information providing process of transmitting the determination information, A service that is transmitted from a retailer, receives the service condition of each retailer including additional information indicating that not only the content of the determination information can be satisfied but also further service can be provided, and the service is transmitted to the administrator. A service providing system, which executes a condition relay process and a service mediation process for transmitting contract information for the repair work to the dealer that matches a service condition selected by the administrator. 3. A judgment device which is mounted on a vehicle and judges the state of a repaired product and outputs the judgment result as judgment information; an information center having a server function for managing the judgment information; A service providing system in which a terminal of a shop that manages vehicle repair work is connected by a communication network, and the information center can provide a predetermined service content determined by an operator of the information center. Dealer registration processing for registering information of a plurality of dealers as dealer information together with the service contents, and receiving the determination information and the identification information of the vehicle from the vehicle, and the vehicle corresponding to the identification information For the administrator of the store selection process of selecting a plurality of the stores that can provide repair work based on the determination information, for the selected store, A service information providing process of transmitting the determination information of the vehicle, and a service transmitted in response to the transmission of the determination information, which is transmitted from the dealer and can satisfy not only the content of the determination information but also further service. Service condition relay processing for receiving the service condition of each store including additional information to the effect and transmitting it to the manager, and for the store that matches the service condition selected by the manager, the repair A service providing system characterized by executing a service mediation process for transmitting contract information for work, and a billing process for receiving and recording a deposit of a predetermined fee from the store when the store acquires a customer. .