JP2003316991A - Reservation method and reservation program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To simplify reservation management by lightening conventionally manual reservation management in regard to a reservation method and reservation program for reserving a rental object commodity. <P>SOLUTION: The reservation method and reservation program has a step of providing a reservation table for registering the rental object commodity, a reservation date and a contact address in coordination with a number, and registering a reserved commodity in coordination with the a member number of a customer in the reservation table and issuing a reservation ticket provided with the number if there is no stock in regard to a commodity requested for rental by the customer, a step of searching the reservation table on the basis of a rental commodity when the rental commodity is returned and notifying the contact address of the customer with an entry for the commodity, and a step of searching the reservation table on the basis of information read from the reservation ticket and instructing the delivery of the commodity when the customer presents the reservation ticket. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation method and a reservation program for reserving a product.

[0002]

2. Description of the Related Art Conventionally, when a rental shop or a sales shop has sold out a popular item (eg, a product such as a video, a DVD, a CD, a book, a game software, etc.), a reservation is entered on a reservation form. , Based on the reservation information (customer, contact information, product of reservation, reservation date, etc.) filled in the form, when the person manually places an order, receives an item, or returns it, finds the person who made the reservation and makes a phone call. Was there.

[0003]

Therefore, if the above-mentioned product reservation information is managed on a paper basis, a lot of manpower is required and the matching of the product with the reservation information is complicated. There was such a problem.

The present invention solves these problems.
Registers and manages the reserved products and contacts associated with the numbers in the reservation table, and automatically notifies the member by e-mail and issues a reservation ticket based on the reservation table when returning or receiving rental items In order to simplify the reservation management by handing over the corresponding reservation products in response to the issued reservation ticket, the conventional manual reservation management is reduced.

[0005]

[Means for Solving the Problems] Means for solving the problems will be described with reference to FIG.

In FIG. 1, a terminal 1 is a terminal for a customer to make a reservation for a product to be rented or a product to be sold, and is composed of a reservation ticket issuing means 13, a product receiving means 14 and the like. is there.

The reservation ticket issuing means 13 issues a reservation ticket for a product. The product receiving means 14 presents a reservation ticket to receive a product.

The server (store) 2 is a server arranged in the store, and here, the reservation registration means 23 and the contact means 2 are provided.
5, the delivery means 28, the reservation table 4, and the like.

[0009] The reservation registration means 23 is for registering a reservation for a product in the reservation table 4 and issuing a reservation ticket.

[0010] The contact means 25 refers to the reservation table 4 when returning or receiving, and contacts the corresponding member.

The delivery means 28 gives an instruction to deliver the corresponding product when the reservation ticket is presented.

Next, the operation will be described. Reservation registration means 23
When there is no stock of the product requested by the customer for rental, the product code of the reserved product is registered in the reservation table 4 in association with the member number of the customer, and the reservation ticket with the number is issued, and the contact means 25 When the rental product is returned, the reservation table 4 is searched based on the product code of the rental product to notify the customer contact of the entry of the earliest product code, and the delivery means 28 makes the reservation by the customer. When the ticket is presented, the reservation table 4 is searched based on the information read from the reservation ticket, and the delivery of the corresponding product is instructed.

Further, when the reservation registration means 23 has no stock of the product requested for sale by the customer, the reservation table 4
, The product code of the reserved product is registered in association with the member number of the customer, and the reservation ticket with the number is issued, and when the contact means 25 receives the product, the reservation table 4 is displayed based on the product code of the product. A search is made to notify the customer contact of the entry of the corresponding earliest product code, and the delivery means 28
When the customer presents the reservation ticket, the customer searches the reservation table 4 based on the information read from the reservation ticket and instructs the delivery of the corresponding product.

In these cases, the reservation ticket and the number are printed on a sheet as a reservation ticket, or the reservation ticket and the number are converted into an electronic file and handed over.

Further, as a presentation of the reservation ticket, a paper on which the reservation ticket and the number are printed is presented, or an electronic file of the reservation ticket and the number is displayed and presented on the display unit, and the reservation information is read from the presentation. .

[0016] Therefore, the product reserved in association with the number,
Registers and manages contact information in the reservation table 4, automatically contacts the relevant member by e-mail and issues a reservation ticket based on the reservation table 4 when returning or receiving rental items, and the issued reservation By handing over the corresponding reserved product in response to the ticket presentation, it is possible to reduce the conventional manual reservation management and simplify the reservation management.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Next, referring to FIGS. 1 to 5, embodiments and operations of reservation of a product for rental according to the present invention will be sequentially described in detail, and FIGS. 1 and 6 to 9 will be described. Embodiments and operations of reservation of a product to be sold according to the present invention will be sequentially described in detail with reference to the following.

FIG. 1 shows a system configuration diagram of the present invention.
In FIG. 1, a terminal 1 is a terminal for a customer to reserve a rental target product or a sales target product,
Here, the input unit 11, the display unit 12, the reservation ticket issuing unit 13, the product receiving unit 14, and the like are included.

The input means 11 is for inputting various information. Here, the member number is read from the customer's membership card, and there is no stock of the product that the customer wants to rent or that the customer wants to purchase. The information to be reserved is input (selected from the product list, input, input from keyboard, etc.).

The display means 12 displays various kinds of information, and here, displays the membership number read from the customer's membership card, entered product information, reservation information and the like.

The reservation ticket issuing means 13 issues a reservation ticket. The product receiving means 14 presents a reservation ticket to receive a product.

The server (store) 2 is a server of the store, and here, the member checking means 21, the searching means 22,
The reservation registration means 23, the ordering means 24, the contact means 25, the arrival check means 26, the reservation check means 27, the delivery means 28, the reservation table 4, and the like.

The member checking means 21 is for checking members, and is a valid member by searching a member table (not shown) and inputting the member number read from the member card, and a password if necessary. It is something to check.

The search means 22 is for searching the reservation table 4 and the like. The reservation registration means 23 receives a reservation of a product to be rented or sold by a customer and registers it in the reservation table 4 when the product is reserved.

The ordering means 24 is to place an order for a product to be sold when there is no stock of the product to be sold and the customer makes a reservation and registers it in the reservation table 4.

The contact means 25 refers to the reservation table 4 at the time of returning the rental item or at the arrival of the sale item, and notifies the member's contact information of the relevant item by e-mail or the like that the reserved item can be visited and handed over. I will contact you at.

The arrival check means 26 searches the reservation table 4 to check the presence or absence of a reservation when a product arrives at a store. Contact method 2 when there is a reservation
For example, the customer is instructed by 5 to notify the customer by e-mail that he / she has come to the store to receive the reserved product.

The delivery means 28 delivers the merchandise to the customer. Here, in response to the presentation of the reservation ticket, the delivery means 28 instructs the customer to deliver the corresponding merchandise to be rented or merchandise to be sold. .

The network 3 is a network such as a LAN, and is here for connecting one or a plurality of terminals 1 and the server (store) 2 and communicating with each other.

The reservation table 4 is associated with the customer's member number and reservation number, and information (product code, reservation date, effective period, etc.) about the product to be rented or the product to be sold, and contact information (email address of the customer). , Telephone numbers, etc.) are registered (see FIGS. 4 and 8).

Next, the operation of the configuration of FIG. 1 will be described in detail in the order of the flowchart of FIG.

FIG. 2 shows a flowchart (reservation) for explaining the operation of the present invention. In FIG. 2, in S1, a card is inserted. This inserts the customer's membership card into the reader (not shown) of the terminal 1 of FIG.

In step S2, the card is read. This is S1
Read the membership number etc. from the membership card inserted in
It is transmitted to the server (store) 2.

In S3, the member is checked. This is S2
The member checking means 21 of the server (store) 2 which has received the notification of the member number read from the member card at the terminal 1 searches a member table (not shown) to check whether the member number is registered. The check result is returned to the terminal 1.

In step S4, it is determined whether it is OK. This is because the check result of the member number returned from the server 2 in S3 is OK.
Determine if it is a registered member. In the case of YES, it progresses to S5. If NO, you are not a member of the store concerned (members of other stores or expired members).
Since it was found that the card is ejected in S12, the process ends.

In S5, since the member is identified as YES in S4, a product name input message is displayed. This is terminal 1
A message prompting the customer to input the product to be rented (select from the rental product list or input the product name by key) is displayed on the screen. When the customer inputs a rental product, the product code of the rental product is transmitted to the server 2.

In step S6, a search is performed. This is because the server 2, which has received the product code of the product that the customer wants to rent in S5, searches an inventory table (not shown) for in-stock, out-of-stock, and unhandled products, and returns this as a search result to the terminal 1. .

In step S7, the status is displayed. In this case, the terminal 1 displays the state of the search result received in S6 (either in-stock, out-of-stock, unhandled product), and the current store status of the customer. If there is no stock, the process proceeds to the reservation process after S8. In stock,
In the case of an unhandled product, since it is not related to the reservation here, the process proceeds to S11. If the product is in stock, since the rental product is in stock at the store, the customer brings the product in the stock product from the shelf and rents it. In the case of unhandled products, consult with a store clerk to order and rent the unhandled products.

At S8, the customer selects the reservation because the stock is found out at S7. Then, it reserves and transmits to the server 2 the product that is not in stock.

In step S9, the server 2 makes a reservation registration. This is because the reservation registration means 23 of the server 2 which has received the reservation transmission from the customer in S8 associates with the reservation table 4 the member number of the customer who has applied for the reservation and the unique reservation number issued, and the product code and reservation input. The date, contact information, etc. are registered as shown in a reservation table 4 in FIG. 4 described later. Then, the reservation number is returned to the corresponding terminal 1.

In step S10, a reservation ticket is issued. This is S
The reservation ticket issuing means 12 of the terminal 1, which has received the notification of the reservation number from the server 2 at 9, issues a reservation ticket, for example, passes a card on which the reservation number and the effective period are printed to the customer, or an electronic device having the reservation number and the expiration date. Send the file to the customer's mobile device for delivery.

In step S11, it is determined whether or not the process has ended. This determines whether or not all of the rental items have been sold. If YES, then end. If NO, S
Return to step 5 and repeat for the next rental item.

As described above, when the customer inserts the membership card into the terminal 1 to check the membership, and when OK, according to the message, inputs the product to be rented, the stock is checked and there is no stock (out of stock). When a reservation is selected, the member code, the product code, the reservation input date, the contact information, etc. are registered in the reservation table 4 in association with the reservation number, and the reservation ticket (the reservation number and the expiration date are printed on the reservation for the customer. It is possible to issue tickets, or electronic files storing these. Then, according to the flow chart of FIG. 5, which will be described later, when the rental item is returned, the customer is notified by e-mail and a reservation ticket (printed reservation ticket or a reservation ticket of an image in which an electronic file is displayed on the screen of a mobile phone) By presenting, the reserved rental item can be received (for details, refer to the description of FIG. 5).

FIG. 3 is a flowchart for explaining the operation of the present invention (reservation, part 2). This is reserved from the terminal 1 arranged in a store or the like in FIG. 2, but in FIG. 3 the W of the server (store) 2 is accessed via a network such as the Internet.
This is for making a reservation by connecting to a WW server and displaying a home page on the screen of a customer's terminal (eg, mobile phone, personal computer).

In FIG. 3, S21 displays a home page. In this case, a customer operates a mobile terminal or a personal computer to access a WWW server (not shown) of the server (store) 2 shown in FIG. 1 (input a URL on a browser) to display a home page via the Internet.

In step S22, the user logs in. This is S21
The customer inputs the member number and the password on the login screen displayed on the home page displayed in step 2, presses the execute button, and sends the result to the server 2.

In S23, the member is checked. This is S
With respect to the member number and password sent from the customer at 22, the member checking means 21 of the server 2 in FIG. 1 searches a member table (not shown), and the member number and password match, and it is checked whether the login is from a genuine member. To do. Here, it is OK (access from a genuine member), and the process proceeds to S4 of FIG. 2 described above. When the customer makes a reservation when the rental items are out of stock by the processing from S4 onward in FIG. 2, the membership number, the reservation number, the product code, etc. are registered in the reservation table 4, and the information having the reservation number and the expiration date is also registered. The (reservation ticket) is transmitted as an electronic file with authentication that cannot be modified or copied and is stored in the mobile terminal. Then, as described above, according to the flow chart of FIG. 5 to be described later, when the rental item is returned, the user is notified by e-mail, and the reservation ticket (here, an image of the electronic file displayed on the screen of the mobile phone is displayed). If you go to the store and present the reservation ticket, you can receive the reserved rental item (for details, see the description of FIG. 5).

FIG. 4 shows an example of the reservation table of the present invention.
The reservation table 4 is registered in association with the following information shown in the figure.

Reservation number: -Member number: -Product code: -Reservation entry date: -Expiration date: -Contact information: -Contact date: -Delivery date: -Others: Here, the reservation number is out of stock of rental items Then, it is a unique number assigned when the reservation is accepted (the branch number may be added to the member number as the reservation number. In this case, registration of the member number is unnecessary). The member number is a number that identifies the customer. The product code is a code that uniquely identifies the product for which the customer has requested a reservation. The reservation input date is the date on which the customer applies for the reservation of the product, and is used for making reservations in order from the earliest application date. The expiration date is the expiration date of the reservation ticket. The contact information is a contact information to be contacted when an inventory occurs, such as an electronic mail address. The contact date is the date of contact. The delivery date is the date when the product is delivered to the customer.

FIG. 5 shows a flowchart (delivery) for explaining the operation of the present invention. In FIG. 5, in S31, it is determined whether to return. This determines whether the customer returned the rental item. In the case of YES, it progresses to S32. NO
In this case, since it is not the target process here, the process ends.

S32 is. Determine if there is a reservation. this is,
Based on the product code of the returned rental product in YES in S31, the reservation table 4 shown in FIG. 4 is searched to determine whether the reservation is registered. If YES, S
Proceed to 33. In the case of NO, it is determined that the reservation has not been registered, so it is registered as an inventory in an inventory table (not shown), and the process ends.

In S33, contact is made. This is S32 Y
Since the product code of the product returned by searching the reservation table 4 by ES is registered, the customer of the contact of the registered entry is contacted by e-mail or telephone.

S34 is recorded. For this, the contact date is registered and recorded in the reservation table 4 shown in FIG.

In step S35, a reserve slip is created. This prints a reservation slip in which a reservation number, an expiration date, and the like are printed in order to paste the reservation product and manage the reservation.

In S36, the reserve slip printed in S35 is attached to the product. In S37, the customer receives the notification (notification that the reserved product can be received) informed in S33.

At S38, the customer comes to the store. In S39, the reservation ticket is presented. This is the reservation ticket issued in S10 of FIG. 2 (a reservation ticket in which a reservation number and an expiration date are printed on a card, or the contents of an unmodifiable electronic file storing the reservation number and the expiration date are displayed on the screen of the mobile terminal). The reservation ticket displayed above) is presented on the terminal 1 of the store. The terminal 1 reads the content of the presented reservation ticket (reservation number, expiration date, etc.) and transmits it to the server 2.

In step S40, it is determined whether it is valid. This is because the server 2 searches the reservation table 4 based on the reservation number read from the reservation ticket transmitted from the terminal 1 and determines whether the reservation is valid. If YES, the process proceeds to S43. N
In the case of O, the process proceeds to S41.

In step S41, the stock status is checked. This is because the NO in S40 revealed that the reservation was not valid.
At this point, a stock table (not shown) is searched to check the stock status of the rental item reserved by the customer.

In S42, the stock status (either stock status or stock status) checked in S41 is displayed. When there is stock, the customer takes out the product in stock from the store shelf and rents it. On the other hand, if there is no stock, the customer makes a rebooking.

In S43, since the reservation has been found to be valid in YES in S40, it is collated. For verification, the product code of the reservation number registered in the reservation table 4 is displayed, and S
At 36, the reservation number printed on the reserve slip attached to the reserved product and the matching of the product code are collated to check whether or not there is an actual product.

In S44, it is determined whether or not there is the collation result in S43. If YES, the process proceeds to S46. In the case of NO, it is determined that there is no product, so that is transmitted to the terminal, and in S45, terminal 1 displays that there is no product (expiration date has not existed) and re-reserve message is displayed. And encourage rebooking.

In step S46, the product is instructed to be delivered. S4
7 updates. For this, the server 2 updates the delivery date of the entry of the corresponding reservation number in the reservation table 4.

At S48, the customer receives the merchandise. As described above, when the rental item is returned, the reservation table 4 is searched, and when the reservation is made, the customer who made the reservation is notified by e-mail or the like that the reserved item can be handed over, and the customer visits the reservation ticket. (Reservation ticket issued in S10 of FIG. 2 described above)
By presenting, it becomes possible to search and update the reservation table 4 based on the reservation number read from the reservation ticket, and to hand over the reserved item to the customer.

Next, the reservation of purchased commodities under the configuration of FIG. 1 will be sequentially described in detail with reference to FIGS. 6 to 9.

FIG. 6 shows a flowchart (reservation) for explaining another operation of the present invention. In FIG. 6, in S51, a card is inserted. This is the customer's membership card on the terminal 1 of FIG.
Insert it in a reader (not shown).

In S52, the card is read. This is S
The membership number or the like is read from the membership card inserted at 51 and transmitted to the server (store) 2.

A member check is performed in S53. This is S
At 52, the member check means 21 of the server (store) 2 that has received the notification of the member number read from the member card at the terminal 1 searches a member table (not shown) to check whether the member number is registered. The check result is returned to the terminal 1.

In S54, it is determined whether it is OK. This is S5
In 3, it is determined whether the check result of the member number returned from the server 2 is OK (whether the member is a registered member). Yes
In the case of, it progresses to S55. In the case of NO, since it is determined that the member is not a member of the store (a member of another store or a member whose expiration date has expired), the card is discharged in S64 and the process ends.

In S55, since the member has been identified as YES in S54, a product name input message is displayed. This displays on the screen of the terminal 1 a message prompting the customer to input the product that he / she wants to purchase (select it from the product list or input the product name by key). When the customer inputs a desired product, the product code of the product is transmitted to the server 2.

In step S56, a search is performed. This is because the server 2, which has received the product code of the product that the customer wants to purchase in S55, searches an inventory table (not shown) for in-stock and out-of-stock, and returns this as a search result to the terminal 1.

In S57, the status is displayed. This is S56
The terminal 1 shows the search results received in response to the status (in stock,
Shows the customer's current store status by displaying either the Out of Stock status. If there is no stock, S59
Proceed to the subsequent reservation process. If there is stock, a message (for example, "Please ask the store clerk") is displayed in S58 because it does not relate to the reservation, and the card is ejected in S64. The customer goes to the cash register by taking the inventory item from the store shelf, or when not knowing where the item is located, asks the clerk to bring the inventory item and bring it to the cash register.

In S59, the customer selects the reservation because the stock is determined to be out of stock in S57. Then, it reserves and transmits to the server 2 the product that is not in stock.

In S60, the server 2 makes a reservation registration. This is because the reservation registration means 23 of the server 2, which has received the reservation transmission from the customer in S59, enters the product code and reservation input in the reservation table 4 in association with the member number of the customer who applied for reservation and the unique reservation number issued. The date, contact information, etc. are registered as shown in a reservation table 4 in FIG. 8 described later. Then, the reservation number is returned to the corresponding terminal 1.

In S61, an order is placed. This executes the ordering process for the non-stocked product registered in the reservation table 4 in S60.

At S62, a reservation ticket is issued. This is S
The reservation ticket issuing means 12 of the terminal 1, which receives the notification of the reservation number from the server 2 at 60, issues the reservation ticket, for example, gives a card printed with the reservation number and the validity period to the customer, or the reservation number,
Send an electronic file with an expiration date to the customer's mobile terminal and hand it over.

In step S63, it is determined whether or not the process has ended. This determines whether or not all of the products to be purchased have been finished. If YES, then end. If NO, S
Return to 55 and repeat for the next product to be purchased.

As described above, when the customer inserts the membership card into the terminal 1 to perform the membership check, and when OK, enter the product to be purchased according to the message, the stock is checked and the stock is out of stock (out of stock). When a reservation is selected, the member code, the product code, the reservation input date, the contact information, etc. are registered in the reservation table 4 in FIG. 8 in association with the reservation number and the reservation ticket (reservation number, expiration date) is given to the customer. It is possible to issue a printed reservation ticket or an electronic file storing these. Then, according to the flowchart of FIG. 9 to be described later, when a product arrives, the user is notified by e-mail and presents a reservation ticket (printed reservation ticket or a reservation ticket of an image in which an electronic file is displayed on the screen of a mobile phone). Then, it becomes possible to receive the reserved product (see the description of FIG. 9 for details).

FIG. 7 is a flowchart for explaining the operation of the present invention (reservation, part 2). This is reserved from the terminal 1 arranged in a store or the like in FIG. 6, but in FIG. 7 the W of the server (store) 2 is accessed via a network such as the Internet.
This is for making a reservation by connecting to a WW server and displaying a home page on the screen of a customer's terminal (eg, mobile phone, personal computer).

In FIG. 7, S71 displays a home page. In this case, a customer operates a mobile terminal or a personal computer to access a WWW server (not shown) of the server (store) 2 shown in FIG. 1 (input a URL on a browser) to display a home page via the Internet.

A step S72 logs in. This is S71
The customer inputs the member number and the password on the login screen displayed on the home page displayed in step 2, presses the execute button, and sends the result to the server 2.

A member check is performed in S73. This is S
With respect to the member number and password sent from the customer at 72, the member checking means 21 of the server 2 in FIG. 1 searches the member table (not shown), and checks whether the member number and password match and whether the login is from a genuine member. To do. Here, it is OK (access from a genuine member), and the process proceeds to S54 of FIG. 6 described above. When the customer makes a reservation when the product to be purchased is out of stock by the processing after S54 in FIG. 6, the member number, the reservation number, the product code, etc. are registered in the reservation table 4 in FIG. ,
Information (reservation ticket) having an expiration date is transmitted as an electronic file with authentication that cannot be modified and cannot be copied, and is stored in the mobile terminal. Then, as described above, according to the flow chart of FIG. 9 to be described later, when a product arrives, a reservation ticket (here, a reservation ticket of an image in which an electronic file is displayed on the screen of a mobile phone) is received. ) To the store to present it, it becomes possible to receive the reserved product (for details, refer to the description of FIG. 9).

FIG. 8 shows an example of the reservation table of the present invention.
The reservation table 4 is registered in association with the following information shown in the figure.

Reservation number: -Member number: -Product code: -Reservation entry date: -Expiration date: -Contact information: -Contact date: -Delivery date: -Others: Here, the reservation number is the product that you are purchasing Is a unique number assigned when the reservation is out of stock and the reservation is accepted (The branch number may be added to the member number as the reservation number. In this case, registration of the member number is not necessary. ). The member number is a number that identifies the customer. The product code is a code that uniquely identifies the product for which the customer has requested a reservation. The reservation input date is the date on which the customer applies for the reservation of the product, and is used for making reservations in order from the earliest application date. The expiration date is the expiration date of the reservation ticket. The contact information is a contact information to be contacted when the product arrives, such as an electronic mail address. The contact date is the date of contact. The delivery date is the date when the product is delivered to the customer.

FIG. 9 shows a flowchart (delivery) for explaining the operation of the present invention. In FIG. 9, in S81, it is determined whether the item is in stock. This determines whether the product to be purchased has arrived from the supplier. If YES, S8
Go to 2. In the case of NO, the process is not the target process here, and the process ends.

At S82. Determine if there is a reservation. this is,
If YES in S81, the reservation table 4 shown in FIG. 8 is searched based on the product code of the received product to determine whether the reservation is registered. If YES, the process proceeds to S83. In the case of NO, it is found that the reservation is not registered, so it is registered as an inventory in an inventory table (not shown),
finish.

In S83, contact is made. This is Y in S82
Since the product code of the product received by searching the reservation table 4 by ES is registered, the customer who is the contact address of the registered entry is notified of the product arrival by e-mail or telephone.

In step S84, recording is performed. For this, the contact date is registered and recorded in the reservation table 4 shown in FIG.

At S85, a reserve slip is created. This prints a reservation slip in which a reservation number, an expiration date, and the like are printed in order to paste the reservation product and manage the reservation.

In S86, the reserve slip printed in S85 is attached to the product. In S87, the notification (notification that the reserved product can be received) that the customer has contacted in S83 is received.

At S88, the customer comes to the store. In S89, the reservation ticket is presented. This is the reservation ticket (reservation ticket in which the reservation number and the expiration date are printed on the card, or the contents of the unalterable electronic file storing the reservation number and the expiration date, which are issued in S62 of FIG. The reservation ticket displayed above) is presented on the terminal 1 of the store. The terminal 1 reads the content of the presented reservation ticket (reservation number, expiration date, etc.) and transmits it to the server 2.

In S90, it is determined whether it is valid. This is because the server 2 searches the reservation table 4 based on the reservation number read from the reservation ticket transmitted from the terminal 1 and determines whether the reservation is valid. If YES, the process proceeds to S93. N
In the case of O, the process proceeds to S91.

In S91, the stock status is checked. This is because it was found that the reservation is not valid in S90 NO,
At this point, a stock table (not shown) is searched to check the stock status of the product reserved by the customer.

In S92, the stock status (either stock status or stock status) checked in S91 is displayed. If there is stock, the customer takes out the product in stock from the store shelf and goes to the cash register. On the other hand, if there is no stock, the customer makes a rebooking.

In S93, since the reservation is found to be valid in S90, the verification is performed. For verification, the product code of the reservation number registered in the reservation table 4 is displayed, and S
At 86, the reservation number printed on the reserve slip attached to the reserved product and the matching of the product code are collated to check whether or not there is a real product.

In S94, it is determined whether or not there is the collation result in S93. In the case of YES, it progresses to S96. In the case of NO, it is determined that there is no product, so that is transmitted to the terminal, and in S95, terminal 1 displays that there is no product (expiration date has not existed and that there is no product) and displays a rebooking message. And encourage rebooking.

In step S96, a product delivery instruction is given. S9
7 updates. For this, the server 2 updates the delivery date of the entry of the corresponding reservation number in the reservation table 4.

At S98, the customer receives the merchandise. As described above, when the reservation table 4 is searched when the product arrives and the reservation is made, the customer who made the reservation is notified by e-mail or the like that the reserved product can be handed over, and the customer visits the reservation ticket ( When the reservation ticket issued in S62 of FIG. 6 described above is presented, the reservation table 4 can be searched and updated based on the reservation number read from the reservation ticket, and the reserved product can be handed over to the customer.

[0098]

As described above, according to the present invention,
Register and manage the reserved items, contacts, etc. corresponding to the numbers in the reservation table 4, and contact the relevant member by e-mail and issue a reservation ticket based on the reservation table 4 when returning or receiving the rental item. Since the configuration is adopted in which the corresponding reserved product is delivered automatically in response to the issued reservation ticket, the conventional manual reservation management can be reduced and the reservation management can be simplified.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of the present invention.

FIG. 2 is a flowchart (reservation) for explaining the operation of the present invention.

FIG. 3 is a flowchart for explaining the operation of the present invention (reservation, part 2).

FIG. 4 is an example of a reservation table according to the present invention.

FIG. 5 is a flowchart (delivery) for explaining the operation of the present invention.

FIG. 6 is a flowchart for explaining another operation of the present invention (reservation)
Is.

FIG. 7 is a flowchart for explaining another operation of the present invention (reservation,
Part 2).

FIG. 8 is an example of a reservation table according to the present invention.

FIG. 9 is a flowchart for explaining another operation of the present invention (delivery)
Is.

[Explanation of symbols]

1: Terminal 11: Input means 12: Display means 13: Reservation ticket issuing means 14: Product receiving means 2: Server (store) 21: Member check means 22: Search means 23: Reservation registration means 24: Ordering method 25: Contact method 26: Arrival check means 27: Reservation check method 28: Delivery means 3: Network 4: Reservation table

Continued front page    (72) Inventor Makoto Ichikawa             At 98 Unoke-nu, Unoki-cho, Kawakita-gun, Ishikawa Prefecture             2 PFU Co., Ltd. (72) Inventor Katsuto Unno             At 98 Unoke-nu, Unoki-cho, Kawakita-gun, Ishikawa Prefecture             2 PFU Co., Ltd.

Claims (6)

[Claims] 1. A reservation method for reserving a product to be rented, a reservation table for registering a product to be rented, a reservation date, and a contact address in association with a number is provided, and a product requested by a customer is out of stock. In the case of, the step of registering the reserved product in association with the member number of the customer in the reservation table and issuing a reservation ticket with the number added, and the product code of the rental product when the rental product is returned The step of notifying the contact information of the customer of the entry of the relevant product by searching the reservation table based on the above, and the reservation based on the information read from the reservation ticket when the customer presents the reservation ticket And a step of searching a table and instructing the delivery of the corresponding product. 2. A reservation method for reserving a product to be sold is provided with a reservation table for registering a product to be sold, a reservation date, and a contact in association with a number, and a product requested by a customer is out of stock. In the case of, the step of registering the reserved product corresponding to the member number of the customer in the reservation table and issuing a reservation ticket with a number, and when the product arrives, the reservation based on the product The step of searching the table and notifying the contact information of the customer of the entry of the corresponding product, and when the customer presents the above reservation ticket, the above reservation table is searched based on the information read from the reservation ticket. A reservation method including a step of instructing delivery of goods. 3. The reservation ticket and the number are printed on a paper as the reservation ticket, or the reservation ticket and the number are converted into an electronic file and handed over.
How to book. 4. As the presentation of the reservation ticket, a paper on which the reservation ticket and the number are printed is presented, or an electronic file of the reservation ticket and the number is displayed and presented on the display unit, and the information is read from the presentation. The reservation method according to any one of claims 1 to 3, wherein: 5. In a reservation program for reserving a product to be rented, a reservation table for registering a product to be rented, a reservation date, and a contact information is provided in association with a number, and a product requested by a customer is out of stock. In the case of, the step of registering the reserved product in association with the customer's membership number in the reservation table and issuing a reservation ticket with a number, and when the rental product is returned, To notify the customer contact of the entry of the relevant product by searching the reservation table, and when the customer presents the reservation ticket, searches the reservation table based on the information read from the reservation ticket. A reservation program that causes a computer to function as a step for instructing the delivery of the corresponding product. 6. A reservation program for reserving a product to be sold is provided with a reservation table for registering a product to be sold, a reservation date, and a contact information in association with a number, and a product requested by a customer is out of stock. In the case of, the step of registering the reserved product corresponding to the member number of the customer in the reservation table and issuing a reservation ticket with a number, and when the product arrives, the reservation based on the product The step of searching the table and notifying the contact information of the customer of the entry of the corresponding product, and when the customer presents the reservation ticket, the reservation table is searched based on the information read from the reservation ticket. A reservation program that causes a computer to function as a step for instructing the delivery of the corresponding product.