JP2003316923A - Questionnaire system and questionnaire method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a questionnaire system for easily carrying out questionnaires. <P>SOLUTION: A server 7 certifies a management ID received from a personal computer 8a, and searches an operation ID related as a side for setting the certified management ID. As a right of the operation ID, the operation ID utilizes a function for forming and carrying out a questionnaire provided in the server 7 by transmitting data through the personal computer 8a. The server 7 receives the questionnaire structural condition and the questionnaire carry-out condition from the personal computer 8a, and forms a questionnaire in a form appropriate to a portable terminal, and transmits the questionnaire to the portable terminals 5 with a reference of a data base 9d. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire system and a questionnaire method.

[0002]

2. Description of the Related Art Conventionally, the Internet has been used for questionnaire surveys. The person who conducted the questionnaire survey must use a dedicated editor to use a dedicated language (Hyper Text Languag
e; hereinafter referred to as HTML) to create a questionnaire. The questionnaire is formed in the form of a transmission form consisting of question items and corresponding answer input fields.

Next, the practitioner posts question items and questionnaires corresponding thereto on a WWW (World Wide Web) server site connected to the Internet. That We
b Internet users who have visited the site, or registrants who have been notified of the implementation of the questionnaire by the implementer or the like and who have visited the website answer the questions as respondents.

The practitioner accumulated the collected answers in, for example, a database, and individually collected the answers using dedicated counting software.

[0005]

However, in the conventional method, it is difficult for the practitioner to prompt the respondent to answer the questionnaire because of human, time, and location problems, and It was not easy to collect a certain number of respondents for the questionnaire.

[0006] In addition, a certain amount of knowledge about HTML is required to create a questionnaire, and it is difficult for those unfamiliar with the task of designing the layout of a questionnaire and creating an answer pattern for a question. .

Further, when the practitioner does not have his / her own WWW server, the questionnaire data created in HTML is transferred to a WWW server owned by an ISP (Internet Service Provider), and the Web provided by the provider is provided. I had to perform the registration procedure myself to have it posted on the site.

[0008] As described above, in order to conduct a questionnaire survey using the Internet, it is necessary to have some knowledge about HTML, file transfer, etc., and it takes a lot of time and labor to make the questionnaire difficult.

The present invention has been made to solve the above problems, and an object of the present invention is to provide a questionnaire system and a questionnaire method capable of executing a questionnaire easily and efficiently.

[0010]

In order to achieve the above object, the invention according to claim 1 is a form suitable for a mobile terminal in a questionnaire system in which a respondent displays a questionnaire on a mobile terminal and answers. Created support means for supporting the creation of questionnaires, and means for executing questionnaires on mobile terminals by referring to a storage area that stores in advance how to access the respondents targeted by the questionnaire. From the storage area storing the management information including the identification numbers of the plurality of users, the identification number received from the terminal owned by the user is authenticated, and the creation support unit for the terminal owned by the user is based on the authority of the authenticated identification number. And a user management unit that permits the provision of the execution unit.

According to the second aspect of the present invention, the identification number is hierarchically managed by including the relationship between the setting destination and the setting source in the identification number, and the identification number of the setting destination is
It has the authority to use the creation support means and the execution means that can be used with the authority of the identification number of the setting source.

[0012] According to the invention of claim 3, the creation support means includes means for supporting the creation of a questionnaire to which a moving image or a sound is added. The invention according to claim 4 is a questionnaire method in which a service center transmits and receives data regarding a user questionnaire to a mobile terminal owned by a respondent, wherein the service center includes identification numbers of a plurality of registered users. From the storage area for storing management information, the identification number received from the terminal owned by the user is authenticated, and based on the authority of the identification number associated with the authenticated identification number or the setting source of the authenticated identification number.
By transmitting and receiving data with the terminal owned by the user,
The questionnaire is created in a format suitable for the mobile terminal, and the questionnaire is conducted on the mobile terminal by referring to a storage area in which the access method to the respondents who are the target of the questionnaire is stored in advance.

According to a fifth aspect of the present invention, the service center hierarchically manages the identification number by including the relationship between the setting destination and the setting source in the identification number, and the identification number of the setting source is set. By authenticating the identification number of the setting destination for the function of the service center that can be used with authority,
Give permission to use.

According to the invention of claim 6, the service center assists the creation of the questionnaire to which the moving image or the sound is added. (Operation) According to the invention described in claim 1 or 4, as long as it has an identification number, even if it does not have a means for creating and executing a questionnaire by itself, a questionnaire creation support and execution is performed on a user terminal. The means can be provided. For this reason, the user creates a questionnaire in a format suitable for the mobile terminal and conducts the questionnaire for the respondents who own the mobile terminal, even if they have no special knowledge about information processing technology.

Further, if it has the identification number, it is possible to use a means for conducting a questionnaire to the respondent by referring to a storage area in which the respondent's access method is stored in advance. Therefore, the user can easily and efficiently carry out the questionnaire without collecting the respondents themselves.

According to the invention described in claim 2 or 5,
Even if the authenticated identification number itself does not have the authority to use the creation support means and the execution means, it can be used if it has the authority to use the identification number of the setting source. Therefore, by giving the identification numbers of the setting destinations to a large number of users who do not have the creation support means and the execution means, the user can easily and efficiently conduct his or her questionnaire.

According to the invention of claim 3 or 6,
Since you can easily create a questionnaire with video or audio,
It is possible to conduct a questionnaire that is difficult to understand with text.

[0018]

BEST MODE FOR CARRYING OUT THE INVENTION (First Embodiment) A first embodiment of the present invention will be described below with reference to the drawings. Figure 1
Is a block diagram of the questionnaire system.

A system operator 1 having an operation ID has a personal computer (hereinafter, personal computer) 1a as a terminal device, and the personal computer 1a is connected to the Internet 2. A server computer (hereinafter referred to as a server) 7 of an application service provider (hereinafter referred to as an ASP) 3 as a service center serving as a storage area, a creation support unit, an implementation unit, a user management unit, and the like is connected to the Internet 2.

A gateway server (hereinafter G / W) 6 is connected to the Internet 2. That G
/ W6 is substantially connected to a mobile phone 5 as a mobile terminal via a mobile phone network 4. Further, the Internet 2 is connected to a personal computer 8a as a terminal device of the questionnaire system administrator 8. Also,
The respondent 10 having the monitor ID owns the mobile phone 5.

The ASP 3 includes a server 7 and databases 9a ...
It is equipped with 9d. The database 9a stores application programs for providing the functions of the server 7, page data for providing the functions, and the like.

Management information for managing the system is stored in the database 9b, and the management information includes various associated ID codes (hereinafter, simply referred to as ID), passwords, authority information and the like. The type of ID is the operation ID,
There are a management ID and a monitor ID.

The operation ID is an ID given to the system operator 1. For this operation ID, the server 7 can use the functions of the server 7 to create and execute a questionnaire, refer to and change the data stored in the databases 9a to 9d, set various IDs, and operate the questionnaire system. The authority information to be performed is associated.

The management ID is an ID given to the system administrator 8. The management ID is associated with authority information that causes the server 7 to perform some of the functions of the server 7 that can be used by the person who owns the ID of the setting source. Specifically, the management ID is stored in association with the operation ID as the setting source in the first embodiment,
The server 7 may change the server 7 according to the authority of the operation ID of the setting source.
The personal computer 8a possessed by the system administrator 8 is provided with the function for creating and executing the questionnaire. Also,
The management ID is also used when causing the server 7 to set the monitor ID, and when causing the server 7 to transmit the result of the questionnaire conducted.

The monitor ID means the respondent 10 of the questionnaire.
Is the ID given to the. The monitor ID is associated with authority information for causing the server 7 to search the database 9c for a questionnaire that can be answered and transmitting the page data of the questionnaire to the mobile phone 5. It is also an ID that causes the server 7 to send a questionnaire request mail to the mobile phone 5. In the first embodiment, the monitor ID is stored in association with the management ID as the setting source. That is, the monitor ID is sent to the server 7 by the respondent 10
The mobile phone 5 can display the questionnaire associated with the management ID of the setting source as a questionnaire that can be answered.

In the database 9c, data relating to the questionnaire such as page data relating to the questionnaire response screen, data relating to the conditions for conducting the questionnaire, data relating to the aggregation result, etc. are stored in association with the questionnaire number for identifying the questionnaire. Has been done.

The database 9d stores the profile (registration information) about the respondent 10 in association with the monitor ID. The profile is data relating to the personal information of the respondent 10 such as the mail address of the mobile phone 5 owned by the respondent 10, the address, the name, the age, the hobby of the respondent 10.

The server 7 has a questionnaire creation support function and a function for executing a questionnaire (that is, a monitor extraction function, a questionnaire notification function, a questionnaire disclosure function, and a counting function). Further, the server 7 has a user management function for lending the ASP 3, and an application program for providing the function.

The questionnaire creation support function is a personal computer 8
This is a function that the server 7 creates a questionnaire in a format suitable for the mobile phone 5 based on the questionnaire configuration conditions received from a. Specifically, the server 7 receives from the personal computer 8a of the system administrator 8 the data for composing the questionnaire, such as the questionnaire name, the question text, and the answer, and the mobile phone 5
Create page data for the questionnaire response screen for answering the questionnaire. At this time, the server 7
Creates page data by setting the layout of the questionnaire, the amount of data, etc. in consideration of displaying on the display unit of the mobile phone 5. In addition, a questionnaire number is assigned to the created questionnaire.

The monitor extraction function is a function in which the server 7 searches for a monitor ID suitable for the monitor condition from the profile of the database 9d based on the received monitor condition and creates a list of monitor IDs. What are monitor conditions?
This is data for extracting monitors to be surveyed, such as addresses, regions, and genders. Created monitor ID
Is stored in the database 9c in association with the questionnaire number.

The questionnaire notification function is a function for delivering a questionnaire request mail based on the received scheduling conditions. Scheduling conditions are the date and time when the survey request mail is delivered, the survey start date and time, the survey end date and time,
It is data for scheduling a questionnaire such as. After the scheduling condition is received by the server 7, the scheduling condition is stored in the database 9c in association with the questionnaire number. The survey request email is the survey name, survey number, survey period, and URL (Uniform Resource L) as a method for accessing the survey.
ocator) etc. is written in this email.

To explain the questionnaire notification function in detail,
The server 7 creates a questionnaire request mail on the delivery date of the questionnaire request mail. And the server 7
The database 9c is searched for a list of the monitor IDs associated with the questionnaire number. The server 7 searches the database 9d for a mail address corresponding to the searched monitor ID list, and creates a list of mail addresses corresponding to the monitor ID list. Then, the server 7 refers to the list of the mail addresses, and sends the questionnaire request mail to the mobile phone 5.

The questionnaire publication function is a function for permitting the publication of the questionnaire during the implementation period based on the scheduling condition. More specifically, the server 7
Creates a list of questionnaire numbers that are in the implementation period from the survey start date to the survey end date on the accessed date based on the scheduling conditions. Then, the server 7 permits only the page data relating to the questionnaire corresponding to the list of the questionnaire numbers to be transmitted to the mobile phone 5.

The totalizing function is a function of reflecting the data regarding the answer received by the server 7 on the data regarding the totaling result and storing the data in the database 9c. More specifically, upon receiving the data regarding the answer result of the questionnaire from the mobile phone 5, the server 7 reads out the data regarding the total result associated with the questionnaire number of the answered questionnaire from the database 9c. And server 7
The data relating to the received answer result is reflected on the data relating to the aggregation result to create data relating to the new aggregation result, and the data relating to the new aggregation result is stored in the database 9c in association with the questionnaire number.

The user management function in the first embodiment is
The received ID is authenticated, and if the ID of the setting source exists, the ID is specified and the authority of the authenticated ID or the I of the setting source is specified.
This is a function that permits the use of all or part of the functions of the server 7 based on the authority of D.

More specifically, when the server 7 receives the ID and password, it compares them with the management information in the database 9b to determine whether the ID and password are valid. If the ID and password are invalid, the server 7 disconnects the communication. If the ID and password are valid, the server 7 identifies which type of ID the ID is by comparing with the management information in the database 9b.

When the specified ID is the operational ID, the personal computer 1a is permitted to use all the functions of the server 7. If the specified ID is a management ID, the ID of the setting source
(Operation ID in the case of the first embodiment) is searched. Then, among the functions of the server 7 that can be used according to the authority of the ID of the setting source, it is permitted to provide the questionnaire creation support function and the function for executing the questionnaire. Further, the authority of the management ID permits the use of the profile of the respondent 10 in the database 9d and the acquisition of the totalized result of the questionnaire associated with the management ID.

When the specified ID is the monitor ID, the ID of the setting source (management ID in the case of the first embodiment) is searched, and the server 7 displays the questionnaire associated with the ID of the setting source (management ID). The display on the mobile phone 5 of the respondent 10 is permitted.

The personal computers 1a and 8a are the Internet 2
A control program that can use the application program of the above server 7 is provided. That is, the application program of the server 7 can be used by inputting a desired URL.

The mobile phone 5 has a function of accessing data designated by the URL by transmitting a desired URL, in addition to the function of calling with another telephone. That is,
When the URL for designating the questionnaire is entered by button operation, the mobile phone 5 accesses the server 7 and
The questionnaire is displayed on the display unit based on the page data received from. By operating the mobile phone 5, data can be exchanged with the server 7. The respondent 10 owns the mobile phone 5, and uses the questionnaire system via the mobile phone 5.

Next, the creation and implementation of the questionnaire will be described with reference to FIG. The system administrator 8 operates the personal computer 8a to access the server 7 in order to create and execute a questionnaire. In response to the access, the server 7 transmits the page data regarding the authentication screen for inputting the ID and password to the personal computer 8a.

The personal computer 8a displays an authentication screen based on the received page data. When the ID and password are entered according to the display on the authentication screen, the personal computer 8a
Data including D and the password is transmitted to the server 7.

The server 7 extracts the ID and password from the received data, and authenticates the ID and searches the ID of the setting source by the user management function. The server 7 manages
Authenticate with D, and search the operation ID as the ID of the setting source.
After that, the user management function is used to operate the personal computer 8a.
Among the functions that can be used by the authority of D, the server 7 permits the personal computer 8a to provide the questionnaire creation support function and the function for executing the questionnaire. Then, based on the permission, the server 7 transmits page data relating to the questionnaire function selection screen for selecting the function used by the personal computer 8a to the personal computer 8a.

The personal computer 8a displays a questionnaire function selection screen based on the received page data. If you select the function for creating and conducting a questionnaire on the personal computer 8a according to the display on the questionnaire function selection screen,
The personal computer 8a transmits to the server 7 data indicating that the function for creating and executing the questionnaire has been selected.

Based on the received data, the server 7 transmits page data regarding a questionnaire creating screen which provides a function for creating and executing a questionnaire. The personal computer 8a displays a questionnaire creation screen based on the page data. When the constituent conditions of the questionnaire, the monitor conditions, and the scheduling conditions are input according to the questionnaire creation screen, the personal computer 8a transmits data including those conditions to the server 7 (steps 201, 20).
2).

Upon receiving these conditions, the server 7 first creates a questionnaire in a format suitable for the mobile phone 5 using the questionnaire creation support function based on the questionnaire configuration conditions.

After the page data and questionnaire number for the questionnaire response screen are created by the questionnaire creation support function, the server 7 stores the created page data for the questionnaire response screen in the database 9c in association with the questionnaire number. Further, the management ID of the authenticated system administrator 8 is associated with the questionnaire number and stored in the database 9c.

Next, the server 7 uses the monitor extraction function to create a list of monitor IDs based on the monitor conditions (step 203). Then, the server 7 stores the list of the scheduling conditions and the monitor ID in the database 9c in association with the questionnaire number.

The server 7 uses the questionnaire notification function to
When the questionnaire request mail delivery date included in the scheduling conditions comes, the questionnaire request mail is delivered to the mobile phone 5 (step 204).

When the respondent 10 confirms the questionnaire request mail on the mobile phone 5, the mobile phone 5 accesses the server 7 within the questionnaire implementation period according to the URL as the access method attached to the questionnaire request mail (step 205).

The server 7 responds to the access with the ID
And page data relating to the authentication screen for entering the password and the password are transmitted to the mobile phone 5. The mobile phone 5 displays an authentication screen based on the received page data. When the ID and password are entered according to the display on the authentication screen,
The mobile phone 5 transmits the data including the ID and the password to the server 7.

The server 7 extracts the ID and password from the received data, and authenticates the ID and searches the ID of the setting source by the user management function. The server 7 authenticates that the ID is the monitor ID, and retrieves the ID of the setting source as the management ID. Further, the server 7 searches for the questionnaire number of the questionnaire specified by the URL transmitted when accessing from the personal computer 8a. And server 7
Determines whether or not the retrieved questionnaire number is a questionnaire associated with the management ID and is a questionnaire number of which the disclosure is permitted by the questionnaire disclosure function.

On the server 7, the questionnaire number is the management ID.
If it is determined that the questionnaire number associated with the questionnaire is the questionnaire number of the questionnaire permitted to be published, the page data relating to the questionnaire response screen associated with the questionnaire number is searched from the database 9c. And
The server 7 transmits the page data regarding the searched questionnaire response screen to the mobile phone 5 (step 20).
6).

The mobile phone 5 displays a questionnaire response screen on the display unit based on the received page data. The respondent 10 inputs the answer to the questionnaire from the mobile phone 5 by operating the button according to the questionnaire answer screen. Mobile phone 5
Sends data about the entered answer result to the server 7 (step 207).

When the server 7 receives the data, the server 7 uses the tabulation function to create data on a new tabulation result reflecting the received answer result, and stores the data on the tabulation result in the database 9c in association with the questionnaire. (Step 208).

Next, the system administrator 8 accesses the server 7 from the personal computer 8a in order to receive the totalized result of the questionnaire. The server 7 transmits the page data relating to the ID and password authentication and the questionnaire function selection screen received from the personal computer 8a in the same manner as described above.

The personal computer 8a displays a questionnaire function selection screen based on the page data. According to the questionnaire function selection screen, if you select to display the questionnaire result on the personal computer 8a, the personal computer 8a
Data to the effect that the result of the questionnaire is displayed on the personal computer 8a is transmitted to the server 7.

When the server 7 receives the data, the user management function searches the database 9c for the questionnaire number associated with the authenticated management ID based on the authority of the management ID. The server 7 makes a list of the searched questionnaire numbers, and transmits page data relating to a total result selection screen for selecting a questionnaire from which the total result is to be received.

The personal computer 8a displays a tabulation result selection screen based on the received page data. According to the instruction on the screen, the system administrator 8 selects the questionnaire number of the questionnaire whose summary result is to be known from the list of questionnaire numbers (step 209). The personal computer 8a transmits data including the selected item to the server 7.

The server 7 receives the data including the selected questionnaire number, searches the database 9c for the data regarding the aggregation result associated with the selected questionnaire number, and sends the retrieved data regarding the aggregation result to the personal computer 8a. (Step 210).

The personal computer 8a receives the data and displays the counting result on the screen. Then, the system administrator 8 analyzes the questionnaire based on the counting result displayed on the personal computer 8a (step 211).

As described above in detail, the present embodiment has the following features. (1) By having the server 7 authenticate the management ID, the server 7 provides the personal computer 8a with a function for supporting and carrying out the creation of the questionnaire that the ASP 3 has.
Therefore, the system administrator 8 does not need to construct and operate the system by himself if he has the management ID.

(2) The server 7 has a questionnaire creation support function, and creates page data relating to the questionnaire response screen in a format suitable for the mobile phone 5 simply by transmitting the questionnaire configuration conditions from the personal computer 8a. Therefore, the system administrator 8 can easily display the questionnaire on the mobile phone 5 and carry out the questionnaire without having knowledge of HTML or the like.

(3) Since the questionnaire is carried out using the mobile phone 5, the respondent 10 can easily answer the questionnaire without being restricted by time and place. Therefore, the response rate of the questionnaire is improved, and the accurate total result can be obtained. In addition, mobile phone 5 and personal computer 8a
Since the survey is conducted electronically using
Costs such as paper costs can be saved.

(4) Since the server 7 has the monitor extraction function, the questionnaire notification function, the questionnaire disclosure function, and the totalization function, simply sending the conditions from the personal computer 8a
The server 7 does everything from extracting respondents 10 to collecting questionnaires. Therefore, the system administrator 8 can reduce labor and cost.

(5) Even if the system administrator 8 does not have his / her own WWW server, management of the questionnaire system I
If it has D, the server 7 conducts the questionnaire. Therefore, the system administrator 8 can reduce the cost and can easily carry out the questionnaire.

(6) Since the system administrator 8 collects the respondents 10 and sets the monitor ID, the system operator 1 does not need to collect the respondents 10 and set the monitor ID.

(Second Embodiment) Next, a second embodiment of the present invention will be described with reference to the drawings. FIG. 3 is a block diagram of the questionnaire system of the second embodiment. The same components as those in the first embodiment are designated by the same reference numerals, and detailed description and drawings are omitted.

The system administrator 32A has a personal computer 33A. Further, the system administrator 32B to which the management ID is given also has the personal computer 33B. The personal computers 33A and 33B are ASPs via the Internet.
It is connected to 37.

The ASP 37 is provided with a server 38 and databases 39a to 39e. Database 39a
An application program for providing the function of the server 38 and page data for providing the function are stored in the.

Management information for managing the system is stored in the database 39b, and the management information includes various associated IDs and passwords. The ID includes an operation ID, a management ID, a general ID, and a monitor ID.

The management ID is the system administrator 32A, 32
This is the ID given to B. The management ID is stored in association with the operation ID of the system operator 1 as the ID of the setting source.

The general ID in the second embodiment is an ID given to the general user of the system, that is, the client 40. The general ID is associated with authority information that causes the server 38 to perform some of the functions of the server 38 that can be used by the person who owns the ID of the setting source.
Specifically, the general ID is stored in association with the management ID of the system administrator 32A as the setting source in the second embodiment, and the server 38 has the server 38 according to the authority of the setting source management ID. The personal computer 41 of the client 40 is provided with the function for creating and executing the questionnaire. Further, the general ID is also used when transmitting the totalized result of the conducted questionnaire.

The monitor ID in the second embodiment is given to the respondent 36A or the respondent 36B. Also,
The monitor ID of the respondent 36A is associated with the management ID of the system administrator 32A as the setting source ID.
The monitor ID of B is stored in association with the management ID of the system administrator 32B as the ID of the setting source.

In the database 39c, page data relating to the questionnaire response screen, data relating to the conditions for carrying out the questionnaire, data relating to the aggregation result, etc. are stored in association with the questionnaire number.

The database 39d is used by the system administrator 3
It is composed of a list of monitor IDs of the respondent 36A set by the authority of the management ID of 2A and the profile of the respondent 36A, and each monitor ID is associated with the profile of each respondent 36A.

The database 39e is used by the system administrator 3
It is composed of a list of monitor IDs of the respondent 36B set by the authority of the management ID of 2B and the profile of the respondent 36B, and each monitor ID is associated with the profile of each respondent 36B.

That is, for the information about the respondents 36A and 36B, the server 38 is to monitor the respondents 36A and 36B.
Are managed separately for each management ID of the setting source. The server 38 has a questionnaire creation support function and a function for executing a questionnaire (that is, a monitor extraction function, a questionnaire notification function, a questionnaire disclosure function, and a counting function).
In addition, the server 38 has a user management function for lending the ASP 37 and an application program for providing the function.

In the user management function of the second embodiment, the server 38 searches for the ID of the setting source (in this case, the operation ID) when the specified ID is the management ID.
Among the functions of the server 38 that can be used with the authority of the ID (operation ID) of the setting source, the server 38 sets the questionnaire creation support function and the function for conducting the questionnaire, and the monitor ID or general ID. And provide the functions for. Furthermore, the specified ID is the system administrator 3
When the management ID is 2A, the monitor I of the respondent 36A stored in the database 39d is used when conducting a questionnaire on the server 38 based on the authority of the management ID.
Have D list and profile used. Further, the server 38 is caused to transmit the aggregation result of the questionnaire associated with the management ID by the authority of the management ID.

Further, the specified ID is the system administrator 3
If the management ID is 2A, the server 38
When conducting the questionnaire based on the authority of D, the monitor ID of the respondent 36A stored in the database 39d
Use your list and profile. Similarly, when the specified ID is the management ID of the system administrator 32B, the server 38 is caused to use the monitor ID list and profile of the respondent 36B stored in the database 39e.

When the specified ID is the general ID of the client 40, the server 38 searches for the ID of the setting source (in the second embodiment, the management ID of the system administrator 32A).
Then, the server 38 is made to provide the questionnaire creation support function and the function for carrying out the questionnaire among the functions of the server 38 that can be used by the authority of the ID of the setting source. Then, the server 38 is caused to use the monitor ID list and profile that can be used by the authority of the ID of the setting source. That is, in the case of the second embodiment, the database 3 that can be used by the server 38 with the authority of the management ID of the system administrator 32A who set the general ID of the requester 40 when conducting the questionnaire of the requester 40.
Use the data in 9d. In addition, the general I
The totalization result of the questionnaire associated with the general ID is transmitted by the authority of D.

When the specified ID is the monitor ID, the server 38 searches the ID of the setting source, and the server 38 retrieves the questionnaire associated with the ID of the setting source from the respondents 36A, 3
It is displayed on the mobile phone 5 of 6B.

Next, a method of causing the server 38 to create and execute a questionnaire by using the function of the server 38 on the personal computer 41 of the client 40 will be described with reference to FIG. The client 40 operates the personal computer 41 to access the server 38 in order to create and conduct a questionnaire.
Similar to the first embodiment, the server 38 uses the user management function to authenticate the ID and permit the function to be provided. The server 38 authenticates with the general ID, and manages the management I of the setting source.
After allowing the function to be provided by the authority of D, the page data related to the questionnaire function selection screen is displayed on the PC 4
Send to 1.

The personal computer 41 displays the questionnaire function selection screen based on the received page data. When the function for creating and executing the questionnaire is selected according to the display on the questionnaire function selection screen, the personal computer 41 transmits to the server 38 data indicating that the function for creating and executing the questionnaire has been selected.

The server 38, based on the received data,
Sends the page data related to the questionnaire creation screen that provides the function for creating and executing the questionnaire.
The personal computer 41 displays a questionnaire creation screen based on the page data. When the questionnaire configuration conditions, monitor conditions, and scheduling conditions are input according to the questionnaire creation screen, the personal computer 41 transmits data including these conditions to the server 38 (step 401,
402).

When the server 38 receives those conditions,
First, based on the questionnaire configuration conditions, the questionnaire creation support function is used to create page data and a questionnaire number related to the questionnaire response screen. After that, the server 38 associates the created questionnaire number with the page data related to the questionnaire response screen, the general ID of the authenticated requester 40, and the management ID of the system administrator 32A retrieved as the ID of the setting source in the database 39c. Remember. The server 38 also stores the scheduling condition in the database 39c in association with the questionnaire number.

Next, the server 38 extracts the monitor ID of the respondent 36A suitable for the monitor condition from the database 39d by the monitor extraction function based on the authority of the management ID of the system administrator 32A which is the setting source ID. , A list of the extracted monitor IDs is created (step 403).

Next, the server 38 uses the questionnaire notification function to set the management ID when the questionnaire request mail is delivered.
The database 39d is referred to based on the authority to create a list of mail addresses corresponding to the list of extracted monitor IDs. Then, the server 38 refers to the list of mail addresses and sends a questionnaire request mail to the mobile phone 5 owned by the respondent 36A (step 404).

The respondent 36A receives the questionnaire request mail with the mobile phone 5 owned and accesses the server 38 within the questionnaire implementation period according to the URL attached to the questionnaire request mail (step 405).

When the server 38 is accessed from the mobile phone 5, the user management function permits the ID authentication and the permission to publish the questionnaire associated with the ID of the setting source, as in the first embodiment. To do. In this case, the monitor ID of the respondent 36A is the management I of the system administrator 32A.
It is associated with D as the setting source ID. Therefore, it is permitted to publish the questionnaire associated with the management ID of the system administrator 32A.

Then, the server 38 searches for the questionnaire number associated with the questionnaire specified by the URL based on the received URL. The server 38 determines whether or not the questionnaire number is a questionnaire number permitted by the user management function and is a questionnaire number of a questionnaire that is being implemented by the questionnaire disclosure function.

When the server 38 determines that the questionnaire number is a questionnaire permitted by the user management function and is the questionnaire number of the questionnaire that is being executed,
The page data regarding the questionnaire response screen associated with the questionnaire number is searched from the database 39c. Then, the server 38 transmits the page data regarding the retrieved questionnaire response screen to the mobile phone 5 (step 406).

The mobile phone 5 displays a questionnaire response screen on the display unit based on the received page data. The respondent 36A inputs the answer to the questionnaire from the mobile phone 5 by button operation according to the questionnaire answer screen. The mobile phone 5 transmits the data regarding the input answer result to the server 38 (step 407).

When the server 38 receives the data,
Using the tabulation function, data regarding a new tabulation result that reflects the data regarding the received answer result is created, and the data regarding the tabulation result is stored in the database 39c in association with the questionnaire number (step 408).

Next, the client 40 accesses the server 38 from the personal computer 41 in order to receive the totalized result of the questionnaire. The server 38 authenticates the ID and password received from the personal computer 41 in the same manner as described above, and transmits page data regarding the questionnaire function selection screen.

Similarly, the personal computer 41 displays the questionnaire function selection screen, and transmits data to the server 38 indicating that the tabulation result is to be displayed on the personal computer 41 according to the screen. Upon receiving the data from the personal computer 41, the server 38 searches the database 39c for the questionnaire number associated with the authenticated general ID. Then, the server 38 makes a list of the searched questionnaire numbers, and transmits page data relating to the aggregation result selection screen for selecting a questionnaire from the list.

The personal computer 41 displays the tabulation result selection screen based on the received page data. The client 40 is
Follow the instructions on the screen and select the survey number for which you want to know the aggregation result from the list of survey numbers. PC 4
1 is data that includes the selected questionnaire number on the server 3
8 (step 409).

The server 38 receives the data including the selected questionnaire number, and the database 39 stores the data relating to the aggregation result associated with the selected questionnaire number.
The data related to the retrieved totalized result is retrieved from c and transmitted to the personal computer 41 (step 410).

The personal computer 41 receives the data and displays the counting result on the screen. Then, the requester 40 analyzes the questionnaire based on the counting result displayed on the personal computer 41 (step 411).

As described in detail above, the present embodiment has the following features. (1) By having the server 38 authenticate the general ID,
The client 40 can use the function that can be used by the authority of the management ID of the setting source on the personal computer 41. Therefore, the requester 40 can make the questionnaire into a format suitable for the mobile phone 5 without any special knowledge. Further, since the client 40 can use the information about the respondents 36A and 36B who set the monitor IDs and are collected by the system managers 32A and 32B, it is not necessary to gather the respondents themselves. Further, the system operator 1 does not need to collect respondents and set the monitor ID. Therefore, the system operator 1 can share the role of operating the entire system, the system administrators 32A and 32B can manage the requester 40 and the respondents 36A and 36B, and the requester 40 can perform a questionnaire. The questionnaire system can be operated efficiently.

(2) The system administrator 32A requests the client 40
By setting a general ID for, the client 40 can use the function of the server 38. For this reason,
The system administrator 32A does not need to use the function of the server 38 to carry out the questionnaire of the client 40. Therefore, when there are many clients 40, the system administrator 32A can set the general ID in the database 39b for processing, which is efficient.

In addition to the above, the present invention can be embodied in the following forms. ○ In the above embodiment, the questionnaire was only text,
A function may be added to the questionnaire creating function so that a questionnaire using video or audio can be created.

In the above embodiment, the mobile phone 5 is embodied as the mobile terminal, but it may be embodied as a PHS (personal digital system) or PDA (personal digital assistant) with a browser function.

In the above embodiment, the client 40 conducts the questionnaire by himself from the personal computer 41, but the client may request the system operator 1 or the system administrators 32A, 32B to conduct the questionnaire.

In the above embodiment, the counting result is represented by numbers, but it is not limited to this. For example, tables, graphs,
You may display by a figure etc. In the above embodiment, the client 40 is equipped with the personal computer 41 as a terminal device, but it may be a mobile terminal.

In the above embodiment, the respondents 10, 36A, 36 who have authenticated the monitor ID with the servers 7, 38.
Although only B can acquire the questionnaire from the servers 7 and 38, the questionnaire may be acquired from the server without authenticating the monitor ID.

In the above embodiment, the system operator 1 having the operation ID may carry out the questionnaire by himself using the questionnaire system in the same manner as the client 40.

In the above embodiment, the system administrator 8,
Although 32A and 32B let the servers 7 and 38 set the monitor ID based on the authority of the management ID, the system operator may set the monitor ID based on the authority of the operation ID. Then, the server manages the profile of the respondent based on the operation ID, and when the management ID or general ID whose setting source ID is the operation ID is authenticated, the server manages the profile of the respondent as the management ID or general ID. To the user who owns. In this way, the system administrator does not need to collect the respondents themselves.

In the second embodiment, the ASP 37 has the databases 39d and 39e storing the profiles of the respondents 36A and 36B, but the profile of the respondent stored in the database provided by the system administrator is used. You may. In this case, for example, the system administrator authenticates the management ID to the server on the personal computer,
A monitor ID is given to each respondent by the server based on the authority of the management ID, and a list of monitor IDs is created. Then, the profile of the respondent is transmitted from the database held by the system administrator to the ASP via the personal computer, and the list of the monitor IDs and the profile of each respondent are associated and stored in the database provided in the ASP.
Let the ASP manage it. In this way, if the system administrator owns the data regarding the respondents, the user registration can be facilitated by using the data.

In the second embodiment, only two management IDs are set, but any number may be set. Similarly, any number of general IDs may be set. The above embodiment,
The technical ideas that can be understood from another example will be described below along with their effects.

(A) In the questionnaire method according to any one of claims 4 to 6, the server outputs the tabulation result of the questionnaire in a table, a graph, or a figure. This facilitates the analysis of the questionnaire.

(B) In the questionnaire method according to any one of claims 4 to 6, when the service center is accessed from the outside, the identification number and the password are authenticated. This prevents the service center from being illegally used.

[0113]

As described in detail above, the invention according to claim 1 or 2
According to the invention described in (1), it is possible to provide a questionnaire system that can easily and efficiently carry out a questionnaire without collecting the respondents themselves.

According to the third aspect of the invention, it is possible to provide a questionnaire system capable of conducting a questionnaire difficult to understand with characters. According to the invention as set forth in claim 4 or 5, it is possible to provide a questionnaire method capable of conducting a questionnaire easily and efficiently without collecting the respondents themselves.

According to the invention described in claim 6, it is possible to provide a questionnaire method capable of conducting a questionnaire difficult to understand with characters.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a questionnaire system according to a first embodiment.

FIG. 2 is an explanatory diagram of a method of creating and executing a questionnaire according to the first embodiment.

FIG. 3 is a configuration diagram of a questionnaire system according to a second embodiment.

FIG. 4 is an explanatory diagram of a method of creating and executing a questionnaire according to the second embodiment.

[Explanation of symbols]

1 ... System operator, 1a, 8a, 33A, 33B, 41 ... PC 3, 37 ... ASP, 5 ... mobile phone, 7, 38 ... server computer, 40 ... requester, 9a-9d, 39a-39e ... database, 10, 36A, 36B ... Respondents, 8, 32A, 32B ... System administrator.

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Keio Nishino             4-8 Sakae, Sakae, Naka-ku, Nagoya-shi, Aichi             Ceremony company NTT Docomo Tokai (72) Inventor Naoko Kudo             4-8 Sakae, Sakae, Naka-ku, Nagoya-shi, Aichi             Ceremony company NTT Docomo Tokai F-term (reference) 5B085 AA04 AA08 AE04 BA07 BE07                       BG02 BG07

Claims (6)

[Claims] 1. In a questionnaire system in which respondents display and answer a user questionnaire on a mobile terminal, a creation support means for supporting the creation of a questionnaire on the terminal owned by the user in a format suitable for the mobile terminal, and a questionnaire A means for conducting a questionnaire on a mobile terminal by referring to a storage area in which the method of accessing the respondents targeted for is stored, and management information including the identification numbers of a plurality of registered users are stored. From the storage area to authenticate the identification number received from the terminal owned by the user, and based on the authority of the authenticated identification number, permit the terminal owned by the user to provide the creation support means and the execution means. A questionnaire system comprising: 2. The identification number is hierarchically managed by including the relationship between a setting destination and a setting source in the identification number, and the identification number of the setting destination is authorized by the identification number of the setting source. The questionnaire system according to claim 1, wherein the questionnaire system is authorized to use the creation support means and the execution means that can be used. 3. The questionnaire system according to claim 1, wherein the creation support means includes means for supporting creation of a questionnaire to which a moving image or a sound is added. 4. A questionnaire method in which a service center transmits and receives data regarding a user questionnaire to a mobile terminal owned by a respondent, wherein the service center stores management information including identification numbers of a plurality of registered users. From the storage area to authenticate the identification number received from the terminal owned by the user, based on the authorization of the authenticated identification number or the identification number associated as the setting source of the authenticated identification number, the terminal owned by the user, By sending and receiving data, we support the creation of questionnaires in a format suitable for mobile terminals, and refer to the storage area that stores in advance how to access the respondents targeted by the questionnaire, and send the questionnaire to the mobile terminal. A questionnaire method characterized by being carried out. 5. The service center hierarchically manages the identification number by including the relationship between the setting destination and the setting source in the identification number, and can be used with the authority of the identification number of the setting source. The questionnaire method according to claim 4, wherein the function of the service center is authorized by using the identification number of the setting destination. 6. The questionnaire method according to claim 4, wherein the service center supports the creation of a questionnaire with a moving image or a voice.