JP2003292259A - Tenant designating information using method for elevator - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve service to tenant users by informing tenant designating information of elevator users to a tenant side. <P>SOLUTION: A user coming to a landing hall on a stage floor looks at a plurality of tenant designating buttons 2 provided on a landing call operation panel 1, and pushes the tenant designating button 2 related to a tenant T to which the user would like to go. Then, a tenant designation informing means 9 of a tenant terminal device T<SB>1</SB>inputs tenant designation from a tenant designation inputting means 6, and informs that the tenant T<SB>1</SB>is designated by voice or textual information in an indicating screen. The tenant T<SB>1</SB>side can estimate coming of the user in advance, so that can make a necessary preparation. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an elevator system having a function of registering a floor in which a tenant resides as a destination floor when a customer specifies a tenant from a plurality of tenants. It is a thing.

[0002]

2. Description of the Related Art In large buildings in central Tokyo or downtown, there are many tenants such as general companies and restaurants on a plurality of floors. Therefore, it is necessary for visitors or visitors to confirm what the floor is before they board the elevator, but when there are many tenants, it is difficult to find the floor. Instead, it may consume labor and time.
Therefore, for the purpose of reducing such labor and time, conventionally, a technology has been proposed in which a user is registered as a destination floor only by designating a tenant on a display in a hall or a car (Japanese Patent Laid-Open No. Hei 10-29100). 11-139704).

[0003]

However, the above-mentioned prior art is merely an automated method for identifying the correspondence between the tenant and the destination floor. On the other hand, the information that a customer specifies a tenant when boarding an elevator is not limited to the information necessary for elevator control, and it is very likely that the tenant will soon visit that tenant. It should be valuable information that is extremely expensive. Nevertheless, the conventional technology only perceives such valuable tenant designation information as necessary for elevator control, and it is hard to say that this information is fully utilized. there were.

The present invention has been made in view of the above circumstances, and makes full use of tenant designation information by users,
It is intended to provide an elevator tenant specified information utilization system capable of improving services for tenant customers.

[0005]

[Means for Solving the Problems] As a means for solving the above problems, the invention according to claim 1 is installed in a building in which a plurality of tenants are occupying a plurality of floors. In the elevator system that registers the floor in which the tenant related to the tenant designating button is located as the destination floor when the tenant designating button provided in the Tenant designation signal based on the operation of, and output to the tenant designation input means, provided in the tenant terminal of each tenant, input the tenant designation signal from the tenant designation input means, the tenant designation A tenant designation notifying means for notifying that the user has been broken.

According to a second aspect of the present invention, in the first aspect of the invention, the tenant data output means is provided in the tenant terminal of each of the tenants and outputs tenant data indicating a situation in the tenant, and each of the floors. Tenant data storage means provided in a hall or a car for storing tenant data from the tenant data output means, and tenant data provided in the vicinity of the tenant designation button and displayed in the tenant data storage means. And a display means.

According to a third aspect of the present invention, in the first aspect of the invention, a tenant data output unit is provided in the tenant terminal of each of the tenants and outputs tenant data indicating a situation in the tenant, and each of the floors. Tenant data storage means for storing tenant data from the tenant data output means provided in a hall or a car, and tenant data stored in the tenant data storage means are input, and the tenant designation button is turned on or blinks. Lighting control means for displaying that the tenant related to the tenant specifying button is in a specific state by operating the tenant specifying button is provided.

According to a fourth aspect of the present invention, in the invention according to the second aspect, a tenant search button for setting a predetermined search condition is provided on or near the display means, and the tenant search button is operated. A tenant search unit that inputs a search command signal based on the tenant data, refers to the tenant data stored in the tenant data storage unit, and causes the display unit to display a tenant satisfying the predetermined search condition.
It is characterized by having.

According to a fifth aspect of the present invention, in the invention according to the second or fourth aspect, the number of passengers input button for inputting the number of passengers is provided in the display means or in the vicinity thereof, and the tenant is designated. The input means inputs a passenger number signal based on the operation of the passenger number input button and outputs it to the tenant designation notification means, and the tenant designation notification means notifies the number of passengers. To do.

According to a sixth aspect of the present invention, in the invention according to any one of the first to fifth aspects, the operation contents of the tenant designation button or the passenger count button are provided in a hall or a car of each floor. An operation data storage unit for storing the operation data shown is provided.

According to a seventh aspect of the invention, in the invention of the sixth aspect, an operation data search means provided in the tenant terminal of each of the tenants for setting a predetermined search condition,
An operation data analysis unit for inputting a search command signal from the operation data search unit, referring to the operation data stored in the operation data storage unit, and calculating an analysis result of the operation data according to the predetermined search condition. And are provided.

[0012]

1 is a block diagram showing the configuration of a first embodiment of the present invention. The hall call operation panel 1 is installed in a hall on a certain floor, and a plurality of tenant designating buttons 2 with characters or symbols for identifying a tenant are provided inside the hall call operation panel 1. An ascending button 3 and an ascending button 4 are provided near the tenant specifying button 2. It should be noted that the “tenant” in the present specification broadly includes general enterprises, offices, etc. in addition to restaurants and the like.

On the other hand, an elevator control device 5 is provided inside the elevator machine room (in the elevator system of a type without an elevator machine room, near a landing door on a specific floor). And this elevator control device 5
A tenant designation input means 6 for inputting a tenant designation signal when the tenant designation button 2 is operated, and a tenant / destination floor for converting the tenant designation signal into a destination floor designation signal.
It has a converting means 7 and a destination floor registering means 8 for registering a call of the destination floor based on the destination floor designation signal converted by the tenant / destination floor / conversion means 7.

Further, there are a plurality of (n: number of) tenants in the building, and tenant terminal devices T1 to Tn are installed in each tenant (only T1 shows a detailed configuration. , T1 to Tn have the same configuration). Then, these tenant terminal devices are provided with a tenant designation notifying means 9 for notifying that a tenant has been designated by a user, that is, that some users will soon come to the store. As the tenant designation notifying means 9, various means can be considered depending on the type of business of the tenant. For example, there are a voice notification, a text information displayed on the display screen, a lighting operation of a specific lamp or a flashing operation, or only a sound such as a buzzer or a chime.

Next, the operation of FIG. 1 will be described. A user who arrives at the hall of a certain floor looks at the plurality of tenant designation buttons 2 provided on the hall call operation panel 1 and presses the tenant designation button 2 of the tenant he or she intends to visit. Then, the tenant designation signal is output from the hall call operation panel 1 to the tenant designation input means 6 in the elevator control device 5. The tenant designation input means 6 outputs the inputted tenant designation signal to the tenant / destination floor / conversion means 7,
The tenant / destination floor / conversion means 7 converts the inputted tenant designation signal into a destination floor designation signal and outputs this to the destination floor registration means 8. The destination floor registration means 8 registers the destination floor based on the input destination floor designation signal.

As a result, the elevator car moves to the floor hall where the user waits, opens the door, and the user gets into the car, and then moves to the registered destination floor. In this case, the tenant designation input means 6 outputs the tenant designation signal from the hall call operation panel 1 to the tenant / destination floor / conversion means 7 as well as to the tenant terminal devices T1 to Tn. Then, an identification code for identifying each tenant is attached to this tenant designation signal, and the tenant terminal devices T1 to Tn can take in only the tenant designation signal with its own identification code as data.

For example, if the tenant designated by the customer is the tenant T1, only the tenant designation notifying means 9 of the tenant terminal device T1 inputs the tenant designation from the tenant designation input means 6, and the tenant T1 is designated. To inform that by voice or character information in the display screen,
Alternatively, it is notified by a lighting operation or blinking operation of a specific lamp, a buzzer, a chime, or the like.

Therefore, the tenant T1 side can predict in advance that the customer will come to the store by this notification, and can prepare necessary preparations. That is, when the customer actually arrives at the tenant T1, the employee can promptly provide the necessary service to the customer, and the service can be improved.

As described above, in the conventional system, when the customer designates the tenant he / she wants to go to, even if the destination floor is not designated, the tenant is automatically moved to the destination floor where the tenant actually resides. Although it was only possible to go, according to the system according to the present embodiment, this tenant designation information can be output to the tenant side as well, and can be utilized for the service provision on the tenant side.

In the above embodiment, the tenant designation button 2
Is assumed to be provided only in the hall call operation panel 1, but it may be provided in the elevator car.

Further, the customer can of course perform the same operation as in a normal elevator. In other words, the user waits for the elevator car to arrive at the landing by pressing the ascending button 3 or the descending button 4, and after getting on the elevator car, he can press the destination floor button to reach the desired destination floor. .

FIG. 2 is a block diagram showing the configuration of the second embodiment of the present invention. In this embodiment, it is possible to notify the passengers of the elevator in advance of the situation such as the congestion level in the store on the tenant side. 2 differs from FIG. 1 in that the tenant terminal devices T1 to Tn are provided with tenant data output means 10 in addition to the tenant designation notification means 9, and the hall call operation panel 1 has tenant data storage means 11 and The display means 12 is provided.

The tenant data output means 10 outputs tenant data indicating a situation such as congestion in the tenant, and a concrete example thereof may be a keyboard or a video camera. Then, the tenant data output from the tenant data output unit 10 is stored in the tenant data storage unit 11, and the display unit 12 displays the stored tenant data on the screen. Then, in this embodiment, when a certain tenant designation button 2 is pressed for the first time, tenant data indicating the situation of the tenant is displayed on the display means 12, and when it is pressed again for a second time, the same as in the case of the first embodiment. A similar tenant designation signal is output from the hall call operation panel 1 to the tenant designation input means 6.

Next, the operation of FIG. 2 will be described. A customer who wants to go to the tenant T1 is a hall call control panel 1
Suppose you are standing in front of. At this time, the latest tenant data from each tenant data output unit 10 of the tenant terminal devices T1 to Tn is already stored in the tenant data storage unit 11. Then, when the user first presses the tenant designation button 2 for the tenant T1, the display unit 12 retrieves the tenant data of the tenant T1 from the tenant data storage unit 11 and displays it on the screen. At this time, a simple comment is attached to the screen together with the video showing the situation of the tenant T1 in the store. Examples of this comment are, for example, "Now there are vacancies." Or "Now,
It is full. Please wait about 20 minutes. "and so on.

Now, if the comment "There is an empty seat now" is displayed on the screen of the display means 12,
The customer presses the tenant designation button 2 once more. Then, similarly to the case of the first embodiment, the tenant designation signal is output from the hall call operation panel 1 to the tenant designation input means 6 and the destination floor is registered to the floor in which the tenant T1 is located. At the same time, the tenant designation notifying means 9 notifies the store that the tenant T1 is designated as a tenant. On the other hand, on the screen of the display means 12, "Now, it is full. 2
Please wait about 0 minutes. Comment is displayed,
When the customer does not want to wait 20 minutes, the tenant designation button 2 of another tenant is pressed to display the image and comment of another tenant on the screen. If there is an empty seat in this tenant, the tenant designation button 2
You can press.

As described above, in this embodiment, since the customer can grasp the congestion situation of the tenant before registering the call for the elevator, the tenant can be selected according to the congestion situation, and the elevator can be selected. It is possible to suppress unnecessary movement due to. Also, it becomes possible for the tenant side to save the trouble of dealing with a new customer who visits the store while it is crowded.

In this embodiment, the customer presses only one tenant designation button 2 to display 1 on the screen of the display means 12.
It is assumed that only the situation of one tenant is displayed, but the customer should press the plurality of tenant designation buttons 2 so that the situation of a plurality of tenants can be simultaneously displayed on the split screen of the display means 12. You can also

FIG. 3 is a block diagram showing the configuration of the third embodiment of the present invention. In this embodiment, the customer can grasp the congestion situation of each tenant without using the display means 12 as in the second embodiment. 3 is different from FIG. 2 in that lighting control means 13 is provided instead of the display means 12, and the lighting control means 13 controls the lighting operation or blinking operation of the plurality of tenant designation buttons 2. is there.

Next, the operation of FIG. 3 will be described. A customer who wants to go to the tenant T1 is a hall call control panel 1
Suppose you are standing in front of. At this time, the latest tenant data from each tenant data output unit 10 of the tenant terminal devices T1 to Tn is already stored in the tenant data storage unit 11. Then, when the customer first presses the tenant designation button 2 for the tenant T1, the lighting control unit 13 reads out the tenant data of the tenant T1 from the tenant data storage unit 11. This tenant data includes the congestion information attached on the tenant T1 side,
The lighting control means 13 determines the tenant T based on this congestion information.
The lighting operation or blinking operation of the tenant designation button 2 of 1 is controlled.

For example, when the tenant T1 is in a crowded state, the lighting control means 13 lights or blinks the tenant designation button 2 of the tenant T1. The user can know that the tenant T1 is in a congestion situation by this lighting or blinking, and presses the tenant designation button 2 of another tenant. If the tenant designating button 2 of another tenant does not light up or blink, it means that the tenant is not congested, so that the tenant designating button 2 may be pressed again to perform elevator call registration.

In the above embodiment, an example in which simple control is performed to determine whether the tenant designation button 2 is turned on or blinked only by determining the presence or absence of congestion has been described. However, lighting is performed according to the degree of congestion. It is also possible to change the color of time and the blinking speed.

FIG. 4 is a block diagram showing the configuration of the fourth embodiment of the present invention. In this embodiment, a search function for a plurality of tenants is added to improve convenience for users. 4 is different from FIG. 2 in that
The display means 12 has a touch panel type tenant search button 14, and the tenant search means 15 performing a search operation to the tenant data storage means 11 by a search command signal based on the operation of the tenant search button 14 is operated by a hall call operation. This is the point provided on the board 1.

Next, the operation of FIG. 4 will be described. It is assumed that a customer at a landing on a certain floor is looking for a restaurant where meals can be eaten immediately. In this case, the customer is the display means 1
The tenant search button 14 displayed on the screen of No. 2 can be operated to search for such a restaurant. For example, when the customer inputs the keyword “restaurants that can be used without waiting time” to the tenant search means 15 using the tenant search button 14, the tenant search means 15 uses the keyword as a search condition for the tenant data storage means 11. Search. Then, the tenant search means 15 causes the name or symbol of the tenant that matches the search condition to be displayed on the screen of the display means 12. Therefore,
The customer can perform the hall call registration by pressing the tenant designation button 2 corresponding to the tenant displayed on the screen.

In this case, in addition to the above-mentioned search function, the tenant search means 15 may be provided with a function of turning on or blinking the tenant designation button 2 of the tenant that matches the search condition. As a result, the user can immediately find the button to be operated from among the many tenant designating buttons 2 arranged in a large number, and the convenience is further improved. In the above embodiment, the tenant search button 1
Although the example in which 4 is provided as a touch panel type on the display means 12 has been described, it may be a mechanical push button provided near the display means 12.

FIG. 5 is a block diagram showing the configuration of the fifth embodiment of the present invention. In this embodiment, when a customer specifies a tenant, not only the tenant is specified but also the number of the customers is notified to the tenant. 5 is different from FIG. 4 in that the display means 12 has a customer number input button 16 (also assumed to be a touch panel type) in addition to the tenant search button 14, and the tenant search means 15 is a tenant. The point is that the search operation is performed on the tenant data storage means 11 by a command signal based on the operation of both the search button 14 and the number of passengers input button 16.

Next, the operation of FIG. 5 will be described. Suppose that five passengers at a floor of a certain floor are looking for a restaurant where they can immediately eat. In this case, the customer can input the keyword “restaurant that can be used by five people without waiting time” to the tenant search means 15 using the tenant search button 14 and the customer number input button 16. Thereby, the tenant search means 15 displays, for example, the tenant T1 as a store where five people can immediately eat and drink, and one of the users presses the tenant designation button 2 corresponding to the displayed tenant T1 to register the hall call. It can be performed. At this time, the tenant designation input means 6 inputs not only the tenant designation signal based on the operation of the tenant designation button 2 but also the passenger number signal based on the operation of the customer number input button 16, and these signals are input to the tenant terminal device. It is output to the tenant designation notification means 9 of T1. Then, the tenant designation notifying means 9 notifies the tenant T1 that the tenant T1 has been designated and that the number of passengers is five.

Therefore, the tenant T1 side can know not only the number of customers but also the number of customers in advance, so that it is possible to prepare the customers with sufficient margin and improve the service. In this embodiment, the tenant search button 14 and the passenger number input button 16 are added to the display means 12 in the configuration of FIG. 4, but the tenant search button 14 is not provided (configuration of FIG. 2). It is also possible to add only the number-of-customers input button 16 in. Further, in the above embodiment, the example in which the number-of-customers input button 16 is provided as the touch panel type on the display unit 12 has been described, but a mechanical push button provided near the display unit 12 may be used.

FIG. 6 is a block diagram showing the configuration of the sixth embodiment of the present invention. In this embodiment, the contents of the operation performed by the passenger on the hall call operation panel 1 can be stored. 6 is different from FIG. 5 in that the hall call operation panel 1 is provided with operation data storage means 17, and the output signal of the hall call operation panel 1 is the operation data storage means 17.
The point is that it is stored in.

In this way, if the operation data storage means 17 is configured to store the data regarding the operation contents of the customer, each tenant will later analyze the database for analyzing changes in the customer's demand and changes in taste. Can be used as, and can be useful for improving service contents.

In this embodiment, the hall call operation panel 1
Output data of the tenant designation input means 6 is not stored. This includes the case where the output data of the tenant designation input means 6 unavoidably determines the next-best tenant after judging the search result, whereas the output data of the hall call operation panel 1 is the user's initial hope. This is because the tenants are also included in full, and it is considered preferable to record the output data of the hall call operation panel 1 in order to accurately analyze the demands and preferences of the customers.

Further, in this embodiment, the operation data storage means 17 is added to the structure of FIG. 5, but in addition, the operation data storage means 17 can be applied to any of the structures of FIGS. 1 to 4. Can be added.

FIG. 7 is a block diagram showing the configuration of the seventh embodiment of the present invention. In this embodiment, the tenant side can more easily utilize the operation data storage means 17 in the configuration of FIG. 7 is different from FIG. 6 in that the tenant terminal device T1 has an operation data search means 18 and an operation data analysis means 19. The operation data search means 18 is adapted to perform a search for the operation data storage means 17, and the operation data analysis means 19 inputs the search result of the operation data search means 18 from the operation data search means 18 and performs a search. The operation data relating to the result is input from the operation data storage means 17. The operation data analysis means 19 is
The operation data is analyzed based on these inputs, and the tenant side is provided with the analysis result of the changes in the demand and taste of the customer. Therefore, according to the present embodiment, each tenant can easily and accurately obtain various kinds of information that is beneficial to the shop of its own from the content of the operation data of the customer, and as a result, improve the service to the customer. You can

[0043]

As described above, according to the present invention, the tenant designation information of the elevator users is notified to the tenant side. Therefore, the tenant side informs the tenants in advance that the customer will soon come to the store. Be predictable and make the necessary preparations. Therefore, the tenant side can promptly provide the necessary service when the customer arrives, and the service can be improved.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a first embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a second exemplary embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a third exemplary embodiment of the present invention.

FIG. 4 is a block diagram showing a configuration of a fourth exemplary embodiment of the present invention.

FIG. 5 is a block diagram showing the configuration of a fifth embodiment of the present invention.

FIG. 6 is a block diagram showing a configuration of a sixth exemplary embodiment of the present invention.

FIG. 7 is a block diagram showing a configuration of a seventh embodiment of the present invention.

[Explanation of symbols] T1-Tn tenant terminal device 1 Hall call operation panel 2 Tenant designation button 3 rising button 4 getting off button 5 Elevator control device 6 tenant designation input means 7 tenants / destination floor / conversion means 8 Destination floor registration means 9 Tenant designation notification means 10 Tenant data output means 11 Tenant data storage means 12 Display means 13 Lighting control means 14 Tenant search button 15 Tenant search method 16 Number of passengers input button 17 Operation data storage means 18 Operation data search means 19 Operation data analysis means

Claims (7)

[Claims] [Claim 1] A tenant associated with a tenant designating button when the tenant designating button is installed in a building in which multiple tenants are occupying multiple floors and the tenant designating button provided in the hall or the car on each floor is operated. In the elevator system for registering the floor in which is occupied as the destination floor, provided in the elevator control device, the tenant designation signal based on the operation of the tenant designation button is input, and the tenant designation input means for outputting the tenant designation signal, An elevator provided with a tenant terminal of each tenant, which receives the tenant designation signal from the tenant designation input means, and notifies the tenant designation is performed, and an elevator characterized by comprising: System for utilizing tenant specified information. 2. Tenant data output means provided in a tenant terminal of each of the tenants for outputting tenant data indicating a situation in the tenant; and tenant data output means provided in a hall or a car of each floor, from the tenant data output means. Tenant data storage means for storing the tenant data of, and a display means provided near the tenant designation button for displaying the tenant data stored in the tenant data storage means. Elevator tenant specified information utilization system described in 1. 3. Tenant data output means provided in a tenant terminal of each tenant for outputting tenant data indicating a situation in the tenant; and tenant data output means provided in a hall or a car of each floor, from the tenant data output means. Tenant data storage means for storing the tenant data of, the tenant data stored in the tenant data storage means is input, and the tenant relating to the tenant designation button is specified by operating the tenant designation button in a lighting operation or a blinking operation. The tenant specific information utilization system for an elevator according to claim 1, further comprising: a lighting control unit that displays that the vehicle is in a state. 4. A tenant search button provided on or near the display means for setting a predetermined search condition, a search command signal based on an operation of the tenant search button, and the tenant data storage means. The tenant designation information utilization system for an elevator according to claim 2, further comprising: a tenant search unit that refers to tenant data stored in the tenant storage unit to display a tenant that satisfies the predetermined search condition on the display unit. . 5. A passenger number input button for inputting the number of passengers, which is provided in the display means or in the vicinity thereof, and the tenant designation input means displays a passenger number signal based on an operation of the passenger number input button. The tenant designation information utilization system for an elevator according to claim 2 or 4, characterized in that the tenant designation designation utilization unit inputs and outputs this to the tenant designation notifying unit, and the tenant designation notifying unit reports the number of passengers. 6. A hall or a car on each floor,
An elevator tenant specification information utilization system according to any one of claims 1 to 5, further comprising operation data storage means for storing operation data indicating an operation content of the tenant specification button or the number of passengers button. 7. An operation data search means provided in a tenant terminal of each of the tenants for setting a predetermined search condition, and a search command signal from the operation data search means are input and stored in the operation data storage means. 7. The elevator tenant designation information utilization system according to claim 6, further comprising: an operation data analysis unit that refers to the operated operation data and calculates an analysis result of the operation data according to the predetermined search condition. .