JP2003242374A - System and method for ordering and delivering merchandise - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a merchandise ordering and delivery system and merchandise ordering and delivering method with which a particular merchandise relay point can be selected from map information in selecting a merchandise relay point. <P>SOLUTION: This merchandise ordering and delivery system in which a customer using a network can select a delivery destination of merchandise includes a map information part that holds data obtained by systematizing a plurality of maps as map information, and a dealer information part that stores dealer information such as dealers capable of handling or mediating merchandise and the locations of the dealers, and is provided with a map information display part that can retrieve the map from address information. If a customer selects his/her nearest dealer as a delivery destination in receiving an order from the customer, a map including the dealer located nearest to the customer in an area is retrieved on the basis of the address information of the customer, the map is displayed on a homepage or in a virtual shop, and the dealer selected by the customer is made to be the delivery destination of the merchandise. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to product ordering, delivery system and product ordering and delivery method, and in particular, opening a virtual store on a network such as the Internet.
The present invention relates to a product ordering, delivery system, and product ordering / delivery method for online shopping such as mail order sales of products.

[0002]

2. Description of the Related Art As the number of users of the Internet and the like has increased, an online shopping system has become widespread in which products are introduced on homepages and virtual stores through these networks and mail-ordered. The customer places an order for this product via the network. For example, JP-A-9-288696 and JP-A-10-224549.
Such a system is disclosed in the publication.

As a system for ordering and delivering products for such online shopping, Japanese Patent Laid-Open No. 10-2 is known.
Japanese Patent No. 14284 discloses that, in order to facilitate the delivery of products to a customer and to efficiently ship the products, as a delivery destination of the products, the customer's residence or a nearest product relay station near this residence, for example, a convenience store. It is proposed that the store can be selected.

[Patent Document 1] JP-A-9-288696

[Patent Document 2] Japanese Unexamined Patent Publication No. 10-224549

[Patent Document 3] Japanese Patent Laid-Open No. 10-214284

[0004]

Recently, the number of convenience stores (hereinafter referred to as "convenience stores") has increased, and the number of convenience stores that are newly opened or closed have increased. It takes time for such opening and closing information to be stored in a database in the form of a map, etc., and sometimes choosing the nearest convenience store based on the information in the database may inconvenience the customer. It can happen.

Therefore, when the customer selects the nearest convenience store as the product relay station, based on the latest situation of the convenience store,
It is desirable to be able to select the optimal convenience store for the customer.

[0006] Further, when designating a specific convenience store, it is difficult to check the store name, address, or telephone number of the convenience store and input this from the terminal. Even if the address and the shop name can be obtained from the terminal, it is difficult to immediately confirm whether the convenience store is designated by the user.

[0007] Further, at the convenience store, if the information of the convenience store itself can be provided when the customer orders and receives the goods, the advertising effect can be expected.

On the other hand, for a merchandise seller, adding a convenience store as a delivery destination of merchandise may complicate management and conversely lower service.

It is an object of the present invention to provide a product ordering system, a delivery system, and a product ordering / delivery method that can select a specific product relay station from map information when selecting a product relay station.

Another object of the present invention is to provide a merchandise ordering / delivery system and a merchandise ordering / delivery method capable of providing information on a convenience store itself when a customer places an order for and receives merchandise. is there.

Another object of the present invention is to provide a merchandise ordering / delivery system and a merchandise ordering / delivery method which does not complicate management for a merchandise seller and does not cause deterioration of service.

[0012]

A feature of the present invention is that a homepage or a virtual store related to the sale of a product constructed on a network by a product dealer and a customer's order via the network, and the corresponding product is displayed. A map information section that delivers data to a delivery destination specified by the customer, in which the customer can select the delivery destination of the product, and which stores systematized data of a plurality of maps as map information in a product ordering and delivery system. , Including a dealer information section that stores dealer information such as dealers and locations where goods can be handled or brokered, and has a map information display section that can search the map from address information, and receives customer orders At this time, if the customer selects a dealer as the delivery destination of the product, a map including the dealer located closest to the customer in the area is searched based on the address information of the customer, Displayed on the Mupeji or the virtual store, there is a dealer selected by the customer to be a delivery destination of the goods.

Another feature of the present invention is that the dealer who can handle or mediate the product is a convenience store, and the dealer information includes an outline of the convenience store and advertisement information on products and services.

Another feature of the present invention is that a homepage or a virtual store related to the sale of products built on a network by a product dealer and a customer's order via the network, and the customer specifies the corresponding product. In order to deliver to a delivery destination, where the customer can select the delivery destination of the product, when the customer orders the product from the customer using the terminal in the delivery method, the customer delivers the product to the dealer. If selected as the destination, based on the address information entered by the customer, search for a map that includes the dealer located in the vicinity of the customer in the area, and display the map on the homepage or the virtual store, A specific dealer selected by the customer is set as a delivery destination of the product.

Another feature of the present invention is that, when a contract is concluded for the product, the condition of the contract is referred to by referring to a model of a delivery schedule predetermined in consideration of a delivery schedule determined by past data. The delivery schedule is determined according to to create a delivery schedule, and if there is a dealer, the presence or absence of inspection information is monitored within a predetermined period, and schedule management is periodically executed using an electronic mail.

According to the present invention, the customer can select the most appropriate dealer as the recipient of the commodity when ordering the commodity, for example, the dealer, based on the latest situation of the convenience store. Therefore, it is possible to receive the merchandise at a convenient time by intermediating the optimal dealer for the customer. Further, the merchandise distributor can be expected to secure customers by improving the merchandise delivery service. In particular, because the delivery destination of the product will be a convenient store for both customers and product sellers, it will be possible to use regular flights, etc., simplifying the delivery business compared to delivering to individual homes, The cost can be reduced.

Further, at a store handling a convenience store or the like, it can be expected that the customer who receives the delivered product will also purchase the product or service of the store, so that the customer can be secured. In addition, when the customer places an order and receives goods, there are more opportunities to provide information on the stores themselves, such as convenience stores, and it is possible to expect advertising effects.

Furthermore, by regularly performing schedule management using electronic mail, a product ordering / delivery system and method that does not complicate management for a product seller and does not cause deterioration of service is provided. Can be provided.

[0019]

BEST MODE FOR CARRYING OUT THE INVENTION A specific embodiment of a product ordering and delivery system of the present invention will be described below with reference to the drawings. Here, as an online shopping system using the Internet, we opened an electronic mall consisting of virtual stores on the network and received product orders from individuals (customers).
Explain the delivery system to the customer.

FIG. 1 is a block diagram showing an example of the overall configuration of the present invention. The terminal 1 of an individual (customer) is composed of a personal computer, is connected to the provider 2 using a modem or the like, and can access the network 3 such as the Internet. Also connected to the network 3 are a computer system 4 at a convenience store (hereinafter, convenience store) headquarters A and a computer system 5 for sales management of a product dealer.

Computer system 4 at the convenience store headquarters
Is connected to the terminals 6 (6A to 6N) of each convenience store in the series via the dedicated network in the convenience store A. Multiple convenience store headquarters A, ...,
N computer systems 4A-4N are connected. In addition, the network 3 includes computer systems 5A to 5 for sales management of a plurality of product distributors (A to N).
N is connected. The sales management computer system 5 of each merchandise distributor is connected to the shipping management computer system 7 via a dedicated network.
It is connected to the computer system 8 of the delivery company or a dedicated network in the convenience store. In addition, network 3
Also connected to is a computer system 9 of a database company that provides various information such as map information.

As the terminals 6 (6A to 6N) of each convenience store, terminals having functions equivalent to those of the terminal 1 of an individual (customer) and which can be freely used by customers are also installed. Terminal 6
The main body includes a CPU, an input device, a display, a storage device, a printer, a camera, and the like.

Other terminals and computer systems similarly include a CPU, an input device, a storage device, a printer, a display, a communication control device, an input / output control unit and the like. The computer system and each terminal in the convenience store also have a POS system. The input device includes an input panel and an auxiliary input device, and the input panel and the display are configured as a pair of touch screens.

The storage device stores various programs executed by the CPU for display control, print control, communication control, etc., various commands, map information including a convenience store, and data including display attributes. Further, various data input from the input device and data received via the communication control device are also stored.

Further, as the operation related to the screen control, it is possible to operate, enlarge, reduce, move, and switch the screen of the display. For example, if you click the menu or icon for selecting the delivery destination with the mouse, the pop-up menu for the map including the convenience store will be displayed. Select one of the menus and select the required menu based on the selected menu. Data can be input, or a subordinate menu is displayed based on the selected menu.

The sales management computer system 5 of the merchandise dealer and the computer system 4 of the convenience store headquarters are
It has the function of an electronic mall and provides a unique home page for products. FIG. 2 shows an example of an electronic mall serving as a management terminal device which is provided by the computer system 5 and constitutes a virtual store on the network 3. This electronic mall is a firewall 51 of a merchandise dealer connected to a network, a WWW server 52, a mall server 53, a database server 54, a database including an order data file 55 provided in the database server, an order notification control unit 56, And a map information display unit 60 including a map information file of the map.

FIG. 3 shows an example of the configuration of the map information display section 60 of the computer system 5. This map information display section 60
When a convenience store is selected as a place to receive products, a map including a convenience store around the customer's home is displayed on the home page based on the customer's address and telephone number. The map information display unit 60 includes an arithmetic processing unit 61, an input unit 62, a display unit 63, and a storage unit 64. The storage unit 64 includes a map information unit 65 that holds map information, a condition data unit 66 that gives conditions for searching each map from an address, a telephone number, etc., a convenience store affiliated store as a dealer that can handle or mediate, and its stores. The dealer information section 67 that stores the dealer information such as location and advertisement information, and the map including the nearest convenience store are searched based on the address information such as the address and zip code provided by the customer, and the display unit 63 is searched. Includes a map search application 68 for display at.

The map information section 65 includes a map of a reduced scale such as 1/2500 and 1/5000 that covers each region of the country, and a map that covers a wider or narrower area (for example, a so-called commercially available residential map or Digital data (numerical map) or image data of systematized road map) is stored as map information. Map information includes
At least a map showing roads, place names, town names, buildings, etc. is included. Two-dimensional coordinate management is performed with an arbitrary place on the map as the origin, and coordinates (x, y) are given to each point on the map. The map information stored in the storage unit 64 can display a partial map of a specific area therein in the display unit 63, and coordinates are uniquely given to each point on the map.

As the map information, it is desirable to use a commercially available map that includes the building and name of the convenience store which is the dealer. However, it may be difficult to always obtain the latest convenience store information and commercially available map information. Therefore, as the location data of each convenience store that can be handled or brokered, in cooperation with the above map information, data such as location information and store name corresponding to the coordinates (x, y) on the map is created, and the store information section Hold at 67. Then, on the display unit 63, the convenience store is overlaid and displayed on the map of the designated area by using the coordinates (x, y) as a key.

The map information is sequentially displayed on the data network 3
The latest map information, etc. from the database company is imported via. The map information section 65 may be omitted or the capacity of the storage section 64 may be reduced by constantly searching the map information via the Internet.

Advertisement information on the outline of the convenience store, products, and services is input from the computer system of the convenience store headquarters or the terminal 6, and is handled as dealer information by the dealer information section 67.
Memorized in. When both parties select the convenience store, this advertisement information is displayed on the screen on the home page together with the convenience store name and the like.

The WWW server 52 is a part that activates a program called CGI (Common Gateway Interface) described in the HTTP protocol and controls the transmission of information and the reception of data from customers. Further, the WWW server 52 sends the product information of the individual (customer) requested by the mall server 53 from the database to the network. The database server 54 is a part that processes the order information received from the customer and stores it in the order data file 55. Order notification control unit 56
Is a part that creates information about the ordered product as a notice to a convenience store or a delivery company and sends it via a dedicated network.

At the terminal of the product dealer, the WWW server 5
After storing the order information received from the customer in step 2 together with the order number in the order data file 55 of the database, the information is collected and collected at an appropriate time and sent to the customer, each delivery company, or the convenience store terminal as a notice. To send via a dedicated network.

The customer receives the product information in the database of the product distributor from the home page. When the customer operates the customer terminal 1 to place an order on the home page, the contents are stored in the order data file 55 of the database of the merchandise seller. For example, the order data file 55 stores customer names, order details and the names of convenience stores and delivery companies that handle the products.

On the other hand, when such order information is stored in the order data file 55, the order notification control unit 51 creates a notification at an appropriate timing and sends it to each convenience store or delivery company via a dedicated network. Sent.

The terminal of each convenience store and the delivery company has a notice 5
Is output to a display or printer. By receiving this notification, the carrier will arrange the delivery of the necessary products,
Carry out business such as shipping products to a designated convenience store.

Next, the flow chart of FIG. 4 will be used to explain the relationship between the flow of "information" regarding product ordering and product ordering and delivery in the delivery system of the present invention and the actual product flow. An individual (customer) uses his or her own terminal 1 or the terminal 6 of each convenience store to access the home page via the network 3 from the server of the provider 2 to which the terminal 1 belongs or the server of the convenience store head office to which the terminal 6 belongs, Look at the product information to be introduced and place an order for the product of the product seller. That is, the forehead customer accesses the homepage 6 on the Internet (step: 400,
404), looking at the product information introduced on the website,
Order the product of the product distributor (step 406). At the time of ordering, the customer specifies how to receive the product.

Then, the order request is sent via the Internet by the HTTP protocol to the WWW server 5 of the merchandise distributor.
Reach 2. The WWW server 52 activates a program called CGI described in the HTTP protocol to perform processing. The CGI activated here does not perform any processing on the WWW server, and transfers all the data output from the browser used by the customer to the mall server 53. At the terminal of the product seller, next, the mall server 53
Interprets the received data, sends only the order information to the database server 54, and writes it in the order data file 55. In the order data file 55, various information notified by the customer such as the product number, quantity, amount, customer's or purchaser's name, telephone number, and method of receiving the product is written together with the order number.

The order information is sent directly to the shipping management computer system 7 of the product warehouse connected to the sales management computer system 5 through a dedicated network, or to the management computer of the manufacturer that the product distributor deals with. (Step 416).

Next, arrangements are made for shipping the product from the product warehouse of the product distributor or the manufacturer according to the specified method of receiving the product via a specific delivery company (including the own delivery department). . If the recipient of the merchandise is a convenience store, arrangements are made for shipping to that convenience store (step 418). Further, the order notification control unit reads out predetermined data from the order data file 55 and sends a notification in a predetermined format to the designated convenience store via the convenience store headquarters. (Steps 410, 41
2). Further, in this embodiment, a notification in a predetermined format is sent to the delivery company to the management computer system of the goods warehouse or manufacturer (step 41).
9). The delivery company refers to the map information and the like of the database company connected to the network 3 as needed, and delivers the product to the designated convenience store (step 420,
422). In this embodiment, the description has been made by delivering directly to the designated convenience store by the delivery company, but it may also be carried to the delivery center of each convenience store. This allows the courier to deliver the orders together.

The notification is sent to the convenience store terminal 6 before the delivery company delivers it. Based on this notification, the convenience store inspects whether the product delivered by the delivery company is the product corresponding to the order information, and notifies the customer and the product seller of the arrival of the product (step 414). Then, the product is delivered to the customer at the convenience store, and (step 4
15) Also, a copy of the delivery slip is handed to the product seller.

When the recipient of the merchandise is other than the convenience store, the merchandise is delivered by the usual method.

Next, with reference to FIG. 5 to FIG. 13, an operation flow and a processing screen in the case of receiving an order for a product from the terminal 1 of an individual (customer) or the end 6 of each convenience store will be described. Here, FIG. 5 is an operation flow diagram of the customer himself / herself, the dealer, and the convenience store, and FIGS. 6 to 13 show one embodiment of each operation screen.

First, a customer accesses a home page on the Internet, looks at the product information introduced on the home page, and places an order for the product of the product distributor (step 50).
1). When placing an order, the customer confirms the stock, delivery date, product number, number, amount, telephone number, etc. of the product (step 503), and then the data of the customer, that is, the purchaser's name, address,
Input the ID (step 505). In case of membership system,
Only the membership number may be used as the personal data. These operations may be a very general operation screen and will be omitted here.

Next, on the home page, the screen for receiving the merchandise is displayed (step 507). For example, in this embodiment, a selection screen for the method of receiving goods as shown in FIG. 6 is displayed. Here, (1) convenience store, (2) home, (3) and others are displayed as the receiving place of the product. Next, the screen for the payment method of the fee is displayed (step 509). For example, as shown in FIG. 7, there are (1) convenience store, (2) home, and
(3) The power mode is displayed. (The following description will be made when the convenience store is selected as the receiving place of the product and the payment method of the fee.) Here, the display screens of FIGS. 6 and 7 are continuously displayed after the selection of the product. And each display screen has
At the bottom of the screen, a return operation button 551 for canceling the operation of the current display screen and returning to the previous display screen, and a decision button (OK) 552 for deciding the selected operation button and advancing to the next operation are provided. There is. Then, by operating the enter button, the following display screen is further displayed, whereby various information can be input interactively.

In FIG. 6, when (1) convenience store is selected as the receiving place of the product and the payment method of the fee is determined in FIG. 7, the map information display unit 60 displays the map information as shown in FIG. Based on the information of the dealer, the address of the customer, and the address information such as the telephone number, the postal code, etc., a map including a dealer, such as a convenience store, which can handle or mediate around the customer's home is displayed.

The customer may select the most convenient convenience store that he / she uses on a daily basis among the dealers who can handle or mediate, in consideration of his / her own knowledge. If there is no convenience store desired by the customer in the area of the displayed map, the map of the adjacent or upper area is displayed by the operation of the customer. In addition, even though the convenience store desired by the customer is within the displayed map area, the map information and dealer information may not include the information of the newly opened convenience store or the recently closed convenience store. sell. In case the convenience store opened recently is not displayed on the map,
By designating a convenience store name of a specific series or the location of the convenience store, a search system with a database may be provided which can retrieve accurate information of the convenience store.

In this embodiment, as shown in FIG. 8, as a store that can handle or mediate, it is conspicuously displayed on the map around the home by, for example, a lighting display.
A user (customer) can specify a convenience store (x, y coordinates on the screen) by clicking an intermediary shop, for example, a specific convenience store with a mouse or by touching the display unit of the touch panel. it can.

Based on the above operation, the map information display section 60 extracts the sights and address data or reference number of the convenience store, which is an intermediary store specified from the map information, and extracts this convenience store from the map information file. Of the outline data of, for example, image data as shown in FIG. 9 is called and displayed on the display screen. In this embodiment, the map information display unit 60 stores detailed data of convenience stores serving as intermediary stores. As a result, the map information display unit 6
For 0, when the customer selects a particular convenience store, information such as the address and photo of that convenience store is displayed on the screen as shown in FIG. 9, so the customer should check whether the selected convenience store is correct. I'm dying.

At this time, since the advertisement information of the selected convenience store is also displayed on the screen on the home page,
Based on this advertising information, users can also purchase goods at convenience stores and receive services.

Further, when the enter button is selected on the display screen of FIG. 9, a final confirmation display screen as shown in FIG. 10 is displayed. On this confirmation display screen, the information entered so far is displayed in the final confirmation format. At this stage, the customer can correct any mistakes by selecting the return button. Further, a correction button may be provided on this display screen, and by selecting the button, a data correction screen may be displayed to correct predetermined data.

When the customer confirms "OK" on the confirmation screen of FIG. 10, the data concerning the receiving place of these products and the payment method of the charges, together with other information including the order number, are the unsuccessful orders of the product seller. It is written in the data file 55.

Then, as a notice, for the customer, FIG.
Return confirmation data as shown in. The customer confirmation data includes information about the receiving place of the product, the payment method of the fee, and the receiving convenience store. Also,
We will also issue the equivalent of a product exchange certificate. Customers,
When ordering a product, the recipient of the product can be selected from a plurality of options including the nearest convenience store. Therefore, even if you are absent, if you mediate the nearest convenience store,
Based on the customer confirmation data, the goods can be picked up 24 hours a day, when the situation is good. In addition, even if the person who stays at home for a long time may suddenly become absent due to urgent need, etc., if you specify the nearest convenience store, the convenience store will receive it once, so you can receive the product at your convenience and at your convenience. You can

FIG. 1 as a notice for the merchandise distributor.
Create and issue customer data, product data, and shipping data as shown in 1. Merchandise distributors can be expected to secure customers by improving the merchandise delivery service. In addition, since the goods are delivered to a convenience store, regular flights can be used, and the delivery work can be simplified and costs can be reduced as compared with the case where the goods are delivered to individual homes.
Further, the number of deliveries when the customer is absent can be reduced, and the efficiency of delivery work and cost reduction can be achieved.

Further, for the convenience store, customer data and arrival schedule data of merchandise as shown in FIGS. 11, 12 and 13 are prepared and issued as a notice. Figure 11
Is an example of a notification screen or specifications for a goods warehouse, a manufacturer, or a delivery company, and FIG. 12 is an example of a notification screen or specifications for a customer. The business or convenience store notifications of FIGS. 11 and 13 are displayed on the display screen of the terminal, and are periodically output from the terminal as necessary. The customer's version shown in FIG. 12 is automatically output at the end of the update, and this output sheet can be used as a product receipt table. Further, in this embodiment, the map information, the outline of the convenience store, advertisement, etc. are posted on the output screen (output matter) of FIG. 12 with reference to the detailed data of the convenience store accumulated in the map information display unit 60. be able to. As a result, there are more opportunities to provide information on the convenience store itself, and the advertising effect can be expected. At the convenience store, it is possible to expect that the customer who receives the delivered product will also purchase the product at the convenience store, so that the customer can be secured. In addition, when customers order and receive products, there are more opportunities to provide information on the convenience store itself, and the advertising effect can be expected.

Next, the schedule management system in this system will be described. In this embodiment, in order to manage the delivery schedule promised by the customer, inspection data from a convenience store, or if necessary, the product warehouse / manufacturer,
We have introduced a schedule management system that obtains data from carriers. FIG. 14 shows the flow of the schedule management system.

First, when the contract is established, the mall server 53 takes a model of a delivery schedule predetermined in consideration of the delivery schedule determined by the past data (the schedule depending on the difference in the place, the delivery, etc.). Referring to, decide the delivery schedule according to the contracted conditions and create the delivery schedule (Step 6
01). Based on this, schedule management is executed regularly.

That is, in this system, step 602
In the above, it is judged whether or not the request mediates a convenience store, and if there is no intermediary, that is, if the delivery company directly delivers to the customer, whether the delivery information is available from the delivery company within a predetermined period. A judgment is made (step 613). And
If there is delivery information from the delivery company within the predetermined period, the delivery management is ended (step 605), and if there is no delivery information within the predetermined period, the data is sent to the e-mail management unit (step 614). In this embodiment, the sales management computer system 5 is provided with an electronic mail management unit, and this electronic mail management unit counts the number of inquiries as a predetermined number of times, and the predetermined number of times (step 615), for example, the second time. In this case, the data is sent to the customer complaint section (step 606), and the person in charge directly inquires of the dealer by telephone or FAX (step 607). Also, if it is within the predetermined number of times, according to the preset format,
An electronic mail is created (step 616) and the electronic mail is transmitted (step 617). As a result, slight delays are mechanically processed and large obstacles are artificially resolved.

If there is an intermediary in step 602, it is monitored whether or not there is inspection information within a predetermined period (step 603). In this case, if there is no inspection information, the inspection information is sent to the e-mail management section to perform e-mail creation (step 614).

If the inspection information is present, it is monitored whether or not the delivery information is present within a predetermined period (step 604). If there is delivery information here, delivery management ends (step 6).
05).

If there is no delivery information in step 604, it is determined whether or not the customer has received an order from an individual terminal (step 608). If it is not a request from the personal terminal, send the data to the customer / commercial complaint handling staff (step 60).
6) It artificially encourages the customer to pick up the item by telephone or FAX (step 607).

If it is determined in step 608 that the request is from the personal terminal, the data is transmitted to the electronic mail management section. Then, the electronic mail management unit performs the same processing as that described in steps 615, 616, 617 and 606, 607 in steps 609 to 612 and steps 606, 607.

In the embodiment described above, the convenience store has a function as a store that can handle or mediate the products. However, the dealer may be a store or a sales office of another type of industry as long as it covers the whole country in detail and has long business hours. For example, a chain store such as a gas station may be used.

The present invention is not limited to the above-mentioned mail-order sales system using the Internet, but can be widely applied to those in which a customer interactively orders a product and receives it at a store.

[0065]

As described above, according to the present invention, when a customer selects a dealer as a merchandise relay station, for example, the nearest convenience store, the optimum dealer for the customer is determined based on the latest dealer situation. Ordering products that can be selected,
A delivery system can be provided.

Further, when the customer places an order for and receives goods, there are more opportunities to provide the advertisement information of the store itself, such as a convenience store, and the advertising effect can be expected.

Further, by regularly executing the schedule management by using electronic mail, a product ordering, delivery system and method can be provided which does not complicate the management for the product seller and does not deteriorate the service. Can be provided.

[Brief description of drawings]

FIG. 1 is a block diagram showing a product ordering / delivery system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram of the electronic mall in FIG.

3 is a diagram showing a configuration example of a map information display unit 60 of FIG.

FIG. 4 is a flow chart for explaining the relationship between the flow of “information” relating to ordering and delivery of products in the product ordering and delivery system of the present invention and the actual product flow.

FIG. 5 is a diagram showing an operation flow of a customer, a distributor, and a convenience store.

FIG. 6 is a diagram showing an embodiment of each operation screen of FIG.

7 is a diagram showing an embodiment of each operation screen of FIG.

8 is a diagram showing one embodiment of each operation screen of FIG.

9 is a diagram showing one embodiment of each operation screen of FIG.

FIG. 10 is a diagram showing an embodiment of each operation screen of FIG.

11 is a diagram showing an embodiment of each operation screen of FIG.

12 is a diagram showing an embodiment of each operation screen of FIG.

13 is a diagram showing an embodiment of each operation screen of FIG.

FIG. 14 is a diagram showing a flow of a schedule management system in the present invention.

[Explanation of symbols]

1 ... Terminal, 2 ... Provider, 3 ... Network, 4 ... Convenience store headquarters computer system, 5 ... Sales management computer system for merchandise distributor, 6 ... Convenience store terminal, 7 ... Shipping management computer system, 8 ... Computer system of delivery company, 9 ... Computer system of database company, 52 ... WWW server, 53 ...
Mall server, 54 ... Database server, 55 ... Order data file, 56 ... Order notification control section, 60 ... Map information display section, 61 ... Arithmetic processing section, 62 ... Input section, 63 ... Display section, 64 ... Storage section, 65 ... Map information section, 66 ... Condition data section, 67 ... Dealer information section, 68 ... Map search application.

Claims (10)

[Claims] 1. A home page or a virtual store for selling merchandise constructed by a merchandise dealer on a network, and a customer's order received via the network and delivering the relevant merchandise to a delivery destination designated by the customer. Also, in a product ordering and delivery system in which the customer can select the delivery destination of the product, a map information section that holds data that systematizes multiple maps as map information, and a store that can handle or mediate the product And a dealer information section that stores dealer information such as its location, and is equipped with a map information display section that can search the map from address information. When selected as the delivery destination, search for a map including the dealer located near the customer in the area based on the address information of the customer,
An ordering and delivering system for merchandise, wherein the merchandise is displayed on the homepage or the virtual store, and the dealer selected by the customer is the delivery destination of the merchandise. 2. A homepage or a virtual store for selling products built on a network by a product dealer, and a customer's order received via the network and delivering the corresponding product to a delivery destination designated by the customer. In a product ordering and delivery system in which the customer can select the delivery destination of the product via the terminal, a map information section that holds digital data or image data systematizing a plurality of maps as map information, and a product And a dealer information section that stores dealer information such as dealers that can handle or intermediate locations, and a map information display section that can search the map, and when the customer receives an order, When the dealer is selected as the delivery destination of the product, the dealer located closest to the customer based on the address information input by the customer through the terminal is controlled. Ordering a product characterized by retrieving a map included in the product, displaying the map on the homepage or the virtual store together with the retailer information, and setting a specific retailer selected by the customer as a delivery destination of the product. , Delivery system. 3. The store which can handle or mediate the product is a convenience store, and the store information includes an outline of the convenience store and advertisement information on products and services. Product ordering and delivery system. 4. The information of the dealer, wherein the outline of the convenience store, advertisement information on products and services can be input through a computer system or terminal of the convenience store connected to the network. Ordering and delivery system for the products described in 3. 5. The commodity ordering / delivery system according to claim 1, wherein the map information uses an external database provided via a network. 6. The dealer information is designated as data of location of each convenience store that can be handled or brokered, including data such as location information corresponding to coordinates on each map of the above described map information and store name. 3. The system for ordering and delivering goods according to claim 2, wherein a convenience store in the area is displayed on a map of the area. 7. When a contract is concluded for the product, the delivery schedule is determined according to the conditions of the contract by referring to a predetermined delivery schedule template in consideration of the delivery schedule determined by past data. It has a schedule management system that creates a delivery schedule, monitors the presence of inspection information within a predetermined period when there is a dealer, and regularly executes schedule management using email. 7. A system for ordering and delivering goods according to any one of claims 1 to 6. 8. A homepage or a virtual store for selling products built on a network by a product dealer, and a customer's order received via the network and delivering the corresponding product to a delivery destination designated by the customer. In the method of ordering and delivering a product in which the customer can select the delivery destination of the product, when the customer selects a dealer as the delivery destination of the product when receiving an order from the customer using the terminal, Based on the address information entered by the customer, a map that includes the dealer located near the customer in the area is searched, the map is displayed on the homepage or the virtual store, and the specific map selected by the customer is displayed. A method of ordering and delivering a product, wherein a dealer is set as a delivery destination of the product. 9. The method of ordering and delivering products according to claim 8, wherein advertisement information regarding products and services of the dealer is displayed together with the map. 10. When a contract is concluded for the product,
With reference to the delivery schedule template that was previously determined in consideration of the delivery schedule determined by the past data, the delivery schedule is determined according to the conditions of the contract, and the delivery schedule is created. The method of ordering and delivering a product according to claim 8 or 9, wherein the presence or absence of inspection information is monitored within a predetermined period, and schedule management is executed periodically using an electronic mail.