JP2003208525A - Business control system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To avoid complicatedness of business by collectively processing order reception and control of a commodity by using the Internet in a business control system. <P>SOLUTION: The business control system 1 is characterized by arranging an order receiving means 2 for informing a corresponding commodity store of the effect of being an order by receiving the order of a commodity from a customer, an ordering means 3 for transmitting ordering of the commodity to a commodity maker corresponding to order reception information, and a physical distribution control means 5 for controlling processes up to delivery from warehousing after delivering the ordered commodity to a physical distribution control company from the maker. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business management system, and more particularly, a business that can collectively perform ordering, ordering, physical distribution, and payment management of products on the Internet (electronic information) so that the business can be performed easily. Regarding management system.

[Prior art]

In the business of selling school supplies, when a student, a child, a guardian, a school, or the like orders an article such as school supplies, first, the school supplies store contacts the school, and the school sends an order form to the student. The school collects orders from students and contacts the school supplies store by phone or fax. Then, this school supplies dealer contacts the manufacturer who manufactures the school supplies, and this manufacturer delivers the ordered products to the logistics company.The logistics management company then delivers the ordered products to the school and distributes them to the students. There is. Further, the school supplies retailers individually manage the payment status of the ordered products and inventory management of the products. In particular, when ordering school uniforms, it took a lot of time to gather a large number of students at a school gymnasium or the like and measure each time.

[0003] By the way, conventionally, in such work, a school supplies store introduces merchandise, receives an order for merchandise, and manages the deposit and inventory of merchandise. However, there is a problem in that each retailer needs a lot of labor and human resources for introducing products, organizing product slips, and managing the various items described above, and that the cost is high.

In order to solve this problem, in recent years, retailers have used computers to display products on their homepages, for example, on the Internet (electronic information), and to manage ordering of products by computers. We perform various management up to slip arrangement.

[0005]

[Problems to be Solved by the Invention] However, each store must open its own website,
Complex operations such as update updates and email management were required. Moreover, various controls from product order management to slip arrangement have to be carried out, and the burden has become even greater. In addition, when a customer wants to compare and compare various products from various stores, he / she needs to enter a different address in order to see the website of each store, and the service to the customer is not sufficient. There was a problem that it did not exist.

The present invention solves the above-mentioned problems and enables a dealer to collectively process ordering, ordering, distribution and payment management of merchandise to reduce the burden of work and yet to provide sufficient service to customers. The purpose is to provide a business management system that can

[0007]

In order to eliminate the above-mentioned inconveniences, the present invention has made earnest studies, and as a result, by performing ordering to payment management on the Internet, it is possible to place an order for a product from a customer at high speed. In addition, it is possible to accurately and accurately receive and process it promptly, and to issue a shipping instruction to a warehouse, etc. accurately, and to maintain a ledger of the store, and also accept 24 hours a day. In addition, it is possible to perform ordering, ordering, distribution management, and collection of money collectively at a low price, and to smoothly perform ordering, ordering, and transportation of products, and avoid complexity of work. Focusing on, the present invention was completed. The present invention is
It is based on such knowledge.

[0008] That is, the business management system according to claim 1 receives an order for a product from a customer and informs the corresponding product store that the order has been placed, and a product manufacturer corresponding to the order information. It is characterized in that an ordering means for transmitting an order for a product and a physical distribution management means for managing processing from receipt to delivery after the ordered product is delivered from the manufacturer to the physical distribution management company are provided.

[0009] In this case, it is preferable that the order receiving means displays the product handled by the product store as described in claim 2. Further, as described in claim 3, it is preferable that the order receiving means stores and manages the personal information of the customer and the customer information which is a purchase history.

Further, as described in claim 4, it is preferable that the physical distribution management means collects inventory information of the physical distribution management company and receives and manages customer's deposit information from a financial institution or the like. Furthermore, whether the product is a school item,
It is desirable that the product is school clothes and that the ordering means includes an individual measurement size.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION According to the present invention, ordering and management of various products can be performed on the Internet by one communication processing means 4. Therefore, in managing the ordering means 2, equipment, cost, etc. It is possible to reduce the burden, smoothly order the products, receive the orders, and carry the products, and further, sufficiently perform the service to the school supplies manufacturer.

[0012]

Embodiments of the present invention will be described in detail and specifically with reference to the drawings. FIG. 1 is a schematic diagram showing an embodiment of the business management system of the present invention. In FIG. 1, 1
Is a business management system (Eve system server).

The business management system 1 uses the Internet (electronic information), and is provided with an ordering means 2, an ordering means 3, a communication processing means 4, and a physical distribution management means 5 for communication. Each other means is connected by the processing means 4.

The order receiving means 2 receives information about orders, inquiries, complaints, etc. of school supplies etc. ordered by the customer via the communication processing means 4 and totalizes them as order receiving data. Also, not only the Internet, but also telephones, fax machines,
You will also receive in-store orders, inquiries and complaints. Furthermore, as a virtual order venue on the Internet,
Exhibit the handling products. Here, the school supplies and the like here mean school clothing (for example, uniforms, school shirts, sports shirts, windbreakers, school shoes, quarter pants, etc.), science teaching materials, etc. used by students and students at school.

The ordering means 3 receives the order data collected by the order receiving means 2 and transmits the information on the products ordered by the customer, such as school supplies, to the store (school supplies dealer) via the communication processing means 4, It places an order for merchandise. For example, the communication processing means 4 uses the first to third store side terminal devices 13-
By connecting to a plurality of stores like 1 to 13-3, it is possible to transmit information on various products for each store.

The communication processing means 4 includes, for example, students, children,
The customer side terminal 11 of the guardian or the customer of the school, the maker side terminal 12 of the school supplies manufacturer, the store side terminal 13 of the school supplies store, and the logistics company side terminal 14 of the logistics company.
And the terminal 15 on the financial institution side of a financial institution that makes payment for a specific product, information can be transmitted and received via an electronic line such as the Internet. The information received by connecting to the order accepting means 2 and the order accepting means 3 is sent to the order accepting means 2, the order accepting means 3 and the virtual product collecting section 22 and the information from the order accepting means 2 and the order accepting means 3 is received and transmitted to the respective terminals. Process as much as possible.

When the physical distribution management means 5 receives the product delivery information from the maker's terminal 12 via the communication processing means 4, the distribution company receives the goods via the communication processing means 4, and receives, inspects, picks, and packs the goods. It is for instructing work such as delivery. In addition, the information on the presence or absence of stock is received from the distribution management company, the inventory information is totaled, and the payment information from the financial institution is also received and managed.

The customer-side terminal 11 has information on products ordered by the customer, for example, when the product is school clothes (included in school supplies in the present invention), the size of the customer (student) and the necessity of embroidery processing. , Disseminate the school uniform design of the customer (school), and disseminate information such as the customer's name or name, address and location, grade, and number of students. On the other hand, the business management system 1 side receives information about the price bill of the product, the method of collecting the product, the delivery date and time of the product, and the like.

The maker's terminal 12 is located at the school supplies manufacturer of the products handled by the dealer, and receives information about the ordering of the products (product type, delivery date, etc.), and when the product is delivered, to that effect. Is transmitted to the physical distribution management means 5.

The retailer-side terminal 13 sends information about the products handled by the retailer and new products to be handled in the near future, while the information for searching various products for each retailer and customers is displayed. , Which receives the collection information of the price of the product.

The terminal 14 on the distribution company side is located at a distribution company contracted by the business management company. From the business management system 1 side,
It receives information about the distribution of goods. on the other hand,
The distribution company confirms that the product has been delivered and sends information such as the number of items in stock.

The financial institution terminal 15 is located at a contracting financial institution or a collection agency, and receives a request for collection of money and, on the other hand, transmits the fact that the customer has made a payment. The ordering means 3 is provided with an information processing section 21. The information processing unit 21 receives the information of the ordered product from the order accepting unit 2 and collates the handled product list with which dealer handles the product to create order data. For this reason, the information processing unit 21 is provided with an order receiving side access element 21a, an information collating element 21b, and an order data creating element 21c.

On the other hand, the order receiving means 2 is provided with a customer database 2a and a virtual product collecting section (Internet virtual ordering site) 22. Customer database 2a
Is for registering the information of the customer who received the order. For example, in the case of school clothes, the address, name, age, and affiliation of the customer (individual student) as well as the measurement size are registered.
For school supplies, the customer's (school) location, name,
The scale etc. is registered.

The virtual product collection unit 22 displays a list and contents of products handled from the manufacturer side terminal 12 and the retailer side terminal 13, and displays information about predetermined products on the customer side terminal 11. While searching, each school supplies manufacturer,
This is for adding / updating the company's own products of the dealer. Therefore, in the virtual product collecting unit 22, the access-side access element 2
2a is provided, and at each school supplies manufacturer and retail store,
A maintenance tool 23 for registering, correcting, deleting, etc. of various products is in contact.

Further, the electronic processing means 24 is in contact with the communication processing means 4 in order to settle the ordered specific product. The electronic settlement means 24 is connected to the financial institution side terminal 15 via the communication processing means 4 and comprises a prepaid card, a credit card, electronic money or the like.

The operation of this embodiment will be described with reference to the flowchart. First, the flow from the customer ordering a product to the order receiving means 2 creating order data will be described with reference to FIGS. 2, 4, and 6. FIG. 2 is a flow chart in the case where the customer is a school and orders student's school uniform on the Internet for each grade. Figure 4
It is a flow chart when ordering a new school uniform design on the Internet when the customer is a school. FIG. 6 is a flowchart when a customer (school) orders a product through a retail store.

First, when the customer is a school, a case of ordering school uniforms on the Internet in grade units will be described with reference to FIG. For example, if a customer (school) has a customer-side terminal 1
When the information indicating that the product is ordered at 1 is transmitted to the order receiving means 2 via the communication processing means 4 (step 101), the maker side terminal 1 is displayed on the window of the customer side terminal 11.
2 and the list and contents of the handled products transmitted from the shop terminal 18 are displayed (step 102). This is transmitted from the virtual product collecting unit 22 of the order receiving unit 2.

Then, as shown in FIG. 3, an instruction for each procedure for ordering is displayed on the window screen (step 103), and the customer (school) operates the customer side terminal 11 according to this procedure. In this procedure, as shown in FIG. 3, first, the order form is displayed, the school name, the school uniform design (product name, product number, etc.), the number of orders, the name of each student,
Enter the size etc. Subsequently, the details of the discount and the payment method (transfer, cash on delivery, card, electronic payment, etc.) are displayed, and the customer (school) sequentially operates the customer-side terminal device 11 accordingly. Here, when a customer (school) places an order for the first time, an ID number is given by registering the school name, address, school uniform design (product name, product number, etc.) in the customer database, and after the second time. When using this system, I
It is also possible to input the D number and omit the input of the school name and the like. Further, the customer (school), instead of sending the order form via the communication processing means 4 via the Internet, the order receiving means 2 accepts the order by mail, FAX, telephone, etc., and the communication processing means 4 can send and receive this. It may be processed into.

The order data is transmitted through the communication processing means 4 to
It is sent to the order receiving means 2 (step 104), and it is checked in the customer database whether there is data for the customer (school). If there is no data (Yes in step 105).
s) Customer data and order data are newly registered (step 106). If there is data (N in step 105)
In o), the current order data is recorded in the list (step 107).

Then, the order receiving means 2 specifies the store that handles the school uniform and informs the store side terminal of the store through the communication processing means 4 that there is an order (step 108). On the other hand, when the dealer sends the work request to the order receiving means 2 through the communication processing means 4 (step 10).
9), the order data is sent from the order receiving means 2 to the information processing section 21 of the order receiving means 3 (step 110). Information processing unit 2
First, the inquiries are made to the physical distribution management means 5 as to whether or not the student clothes for which an order has been placed have a size-matched inventory. If it is in stock (Yes in step 111), arrange to deliver it (step 112), but if it is not in stock (No in step 111), collate the school supplies manufacturer that handles the uniform and order data. Create (step 113).

The customer (school) receives an order by mail, FAX, telephone or the like instead of sending the order form via the communication processing means 4 via the Internet, and orders the data by the order receiving means 2. It may be data.

Next, when the customer is a school and orders a new school uniform design on the Internet, as shown in FIG.
Follow along. For example, when a customer (school) sends information to the customer terminal 11 to order a new design school uniform to the order accepting means 2 via the communication processing means 4 (step 201), the customer terminal 11 receives the information. , The virtual product collecting unit 22 of the order receiving means 2 displays a list and contents of products handled from the manufacturer's terminal 12 and the retailer's terminal 18, but these are not selected, and a new design order column is displayed. Is selected (step 202).

Then, as shown in FIG. 5, an instruction for each procedure for designing new school clothes is displayed on the window screen, and the customer (school) operates the customer terminal 11 according to this procedure ( Step 203). In this procedure, as shown in Fig. 5, first, the order form is displayed,
Enter the school name, address, design (image attachment), embroidery position (image attachment), sales conditions (desired price, etc.). Subsequently, the discount details and the payment method are displayed, and the customer (school) sequentially operates the customer-side terminal device 11 accordingly. Here, as in the above case, when the customer (school) places an order for the first time, an ID number is given by registering the school name, address, etc. in the customer database, and when the system is used for the second time or later. May input an ID number. Further, the customer (school), instead of sending the order form via the communication processing means 4 via the Internet, the order receiving means 2 accepts the order by mail, FAX, telephone, etc., and the communication processing means 4 can send and receive this. It may be processed into.

The order data is sent through the communication processing means 4 to
It is sent to the ordering means 2 (step 204), and it is checked in the customer database 2a whether there is data for the customer (school). If there is no data (Yes in step 205), a new registration is made (step 206). . If there is data (No in step 205), the current order is recorded in the list (step 207).

Then, the order accepting unit 2 specifies the number of store candidates that handle the school clothes, and inquires through the communication processing unit 4 to the store terminal of the store whether or not to accept the order (( Step 208). On the other hand, when a store that agrees with the design and sales conditions transmits it to the order receiving unit 2 through the communication processing unit 4 (step 20).
9) The order data is sent from the order receiving means 2 to the information processing section 21 of the order receiving means 3. The information processing section 21 creates order data (step 210).

Further, as in the case described above, the customer (school) accepts orders by mail, fax, telephone, etc., instead of sending the order form via the Internet via the communication processing means 4, and accepts this. It may be converted into data in 2 and used as order data.

Next, a case where a customer (school) orders a product through a store will be described with reference to FIG. When the dealer measures the individual student at a joint briefing session (orders), etc., and when the dealer sends information (order form) regarding the orders of one or many students to the business management system 1 by mail or fax, Order data is created by inputting to the order receiving means 2 by school, size, and product (step 301).
The purchase order is the same as when ordering on the Internet as described above, school name, student name, address, age, school name, grade,
In addition to the size, write down the discount details and payment method. The purchase order and the order data are input to the order receiving means 2 and then returned in response to the request from the store. In the above step 301, the input may be made at the store side and transmitted from the store side terminal 13 to the order receiving means 2 through the communication processing means 4 via the Internet.

Next, in the customer database 2a, it is checked whether or not there is data for the customer, and if there is no data (Yes in step 302), a new registration is made (step 303). If there is data (Step 3
No of 02), the current order is recorded in the list (step 304). Also in this case, the order receiving means 2 assigns an ID number by registering the school name etc. described in the order form in the customer database, and when the customer confidence uses this system by the above-mentioned procedure, It is also possible to input the ID number and omit the input.

Then, the order receiving means 2 sends the order receiving data to the information processing section 21 of the order receiving means 3. The ordering means 3 determines whether or not there is an inventory of the ordered product, and the physical distribution management means 5
Contact us. If there is stock (step 305
Yes), arrange to deliver it (step 306), but if not in stock (step 305 N)
o), the dealer is collated to create order data (step 307).

Next, the flow from ordering to delivery to the customer will be described with reference to the flowchart of FIG. The ordering unit 3 places an order through the communication processing unit 4 to the maker terminal 12 of the school supplies manufacturer that handles the product (step 401).

When the school supplies manufacturer delivers the merchandise to the logistics company, the manufacturer's terminal 12 transmits the fact of delivery to the logistics management means 5 through the communication processing means 4 (step 402). Through the communication processing means 4, the physical distribution management means 5 informs the physical distribution company side terminal 14 of the physical distribution company that the product will be delivered, and also transmits information regarding the work instruction of the product (step 403). Delivery is performed for each customer (each school), but uniforms of multiple customers (multiple schools) may be received at once.

The logistics company that has received the goods delivered from the school supplies maker stores the goods, inspects the goods (checks the order form such as the quantity and the product number, checks the outer box for damage, etc.), schools, sizes, etc. A series of work such as refilling work and packing work is performed, and an arrangement is made so that the delivery company can deliver the work on time (step 404). Further, the stored goods are collated with the order data, and the collation result is sent to the ordering means 3 as required.

FIG. 8 shows the flow from the customer's payment to confirmation of payment.
Description will be given along the flowcharts of 10 to 10. The customer deposits using the payment method (transfer, cash on delivery, card, electronic payment, etc.) specified at the time of ordering. In case of transfer, as shown in Fig. 8,
When the customer transfers a predetermined amount of money to the financial institution designated by the store (step 501), the financial institution transmits from the terminal of the financial institution through the communication processing means 4 to the physical distribution management means 5 that the payment has been made (step 502). ). Then, the physical distribution management means 5 transmits a confirmation that the deposit has been made to the store-side terminal 13 of the store in charge (step 503). In the case of cash on delivery, as shown in FIG. 9, when the customer gives a predetermined amount to the delivery company, the amount is paid from the distribution management company to the financial institution (step 601). After the deposit, similarly, the financial institution transmits from the terminal of the financial institution to the physical distribution managing means 5 through the communication processing means 4 that the deposit has been made (step 602).
Then, the physical distribution management means 5 sends a confirmation that the deposit has been made to the store terminal 13 of the store in charge (step 6).
03). In the case of electronic payment, as shown in FIG. 10, if an electronic payment procedure is performed from the customer terminal 11 using the electronic payment means 24 at the time of ordering, the customer's bank account or the like will be deducted from the customer's bank account on a predetermined date, and the money will be transferred. The money is deposited in the institution (step 701). Similarly, after the deposit, the financial institution sends a notification from the financial institution side terminal to the physical distribution management means 5 through the communication processing means 4 (step 702). Then, the physical distribution management means 5 transmits a confirmation that the deposit has been made to the store side terminal 13 of the store in charge (step 703).

As a result, on the Internet, the customer's order for the merchandise can be received quickly, accurately and accurately.
This process can be performed quickly, and instructions for leaving the warehouse etc. can be accurately given, the ledger of the store is maintained, and 24-hour reception is possible, and orders, orders, The physical distribution management and the collection of money can be collectively performed at a low price, and the ordering, the ordering and the transportation of the products can be smoothly performed, and the complexity of the work can be avoided.

Further, the customer or the like can search the information of various products from each store in the virtual product collecting section 22 through one line, and thereby, it is possible to sufficiently provide the service to the customer.

It is needless to say that this embodiment is not limited to the above-mentioned embodiment and various application modifications are possible.

For example, as shown in FIG. 10, the communication processing means 4 has, firstly, a discrimination display device (device such as a number display) 5 for concretely discriminating any of the order receiving means 2.
By contacting 2, it is possible to easily identify either the customer-side terminal device 11 or the store-side terminal device 13 and deal with a large number of orders. Further, by connecting the printing machine 54, the order information received by the order receiving means 2 can be printed directly and easily.

In addition to the above-mentioned school uniform, the system of the present invention is used for business management by means of the Internet such as textbooks, gym clothes, school equipment, radio waves (satellite broadcasting, terrestrial waves, etc.), etc. It is also possible to manage work by means of using.

[0049]

As is apparent from the above detailed description, according to the business management system of the present invention, the communication processing means 4 uses the Internet to perform ordering, ordering, physical distribution management and deposit management of various products. In order to manage the products at each stage, equipment and costs can be reduced, and ordering, ordering and transportation of products can be performed smoothly, avoiding the complexity of work, and to the school supplies manufacturer etc. The service of can be fully planned.

[Brief description of drawings]

FIG. 1 is a schematic diagram showing an embodiment of a business management system of the present invention.

FIG. 2 is a flow chart when a student's school clothes are ordered by grade level on the Internet when the customer is a school.

FIG. 3 is an example of a window screen displaying instructions for each procedure for placing an order.

FIG. 4 is a flowchart for ordering a new school uniform design on the Internet when the customer is a school.

FIG. 5 is an example of a window screen displaying instructions for each procedure for designing new school clothes.

FIG. 6 is a flowchart when a customer (school) orders a product through a retail store.

FIG. 7 is a flowchart showing a flow from ordering to delivery to a customer.

FIG. 8 is a flowchart showing a flow from delivery to delivery and confirmation of payment in the case of transfer.

FIG. 9 is a flowchart showing the flow from delivery to delivery and confirmation of payment in the case of cash on delivery.

FIG. 10 is a flowchart showing a flow from delivery of electronic payment to delivery and confirmation of payment.

[Explanation of symbols]

1 ... Business management system 2 ... Means of ordering 3 ... Ordering means 4 ... Communication processing means 5 ... Logistics management means 11 ... Customer side terminal 12 ... Manufacturer side terminal 13 ... Retailer side terminal 14 ... Terminal of logistics company 15 ... Financial institution terminal 21 ... Information processing unit 22 ... Virtual product group 23 ... Maintenance tool 24 ... Electronic payment means

Claims (6)

[Claims] 1. An order receiving means for receiving a product order from a customer and notifying a corresponding product store that the order has been placed, and an order receiving means for sending an order for the product to a product maker corresponding to the order information. A business management system comprising: a physical distribution management means for managing processing from receipt to delivery after the ordered product is delivered from the manufacturer to the physical distribution management company. 2. The business management system according to claim 1, wherein the order receiving means displays the products handled by a product store. 3. The business management system according to claim 1, wherein the order receiving unit stores and manages the personal information of the customer and the customer information that is a purchase history. 4. The business management system according to claim 1, wherein the physical distribution management means collects the stock of the physical distribution management company and also receives and manages customer's deposit information from a financial institution or the like. . 5. The business management system according to claim 1, wherein the product is a school article. 6. The business management system according to any one of claims 1 to 4, wherein the product is school clothes, and the order receiving unit includes an individual measurement size.