JP2013184770A - Delivery work support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enhance working efficiency of picking work in commodity delivery service such as home delivery.SOLUTION: A delivery work support system includes a server 2 for managing order receiving information of a commodity delivery request, a terminal device 3 arranged in a first area (a sales room 6) for treating a delivering commodity and receiving information transmitted from the server 2 in the first area, and a second terminal device 3 arranged in a second area different from the first area for treating the delivering commodity and receiving information transmitted from the server 2 in the second area. The server 2 has an order receiving information distributing processing part 25 for extracting the order receiving information on the commodity treated in the first area from the order receiving information of the commodity delivery request and transmitting the extracted order receiving information of the first area to the first terminal device 3, and the first terminal device 3 has a label printing part (a label printer 3C) for printing a label 7 for discriminating the commodity to be picked for delivery in the first area based on the order receiving information of the first area.

Description

  The present invention relates to a delivery work support system used for a delivery service for delivering a product in response to an order from a customer.

  Conventionally, a delivery service provider aggregates orders received via the Internet or by telephone to a call center to a server, and sends order information from the server to a terminal device installed in a store or a delivery center backyard. In the backyard, a product picking list or a delivery slip for each delivery destination is printed. The person in charge of picking takes the picking list, goes around each store in the store and the goods storage location in the distribution center, and picks the goods according to the picking list. After that, returning to the backyard, the picked goods are sorted and delivered.

  Patent Document 1 discloses a product sales system used for a home delivery service in a supermarket that performs both store sales and mobile sales. In the merchandise sales system disclosed in Patent Document 1, when an order from a customer is received by a store server in order to improve the efficiency of delivery work, a mobile sales vehicle in an area close to the customer (delivery destination) is identified and delivery data is transmitted. To do. In a mobile sales vehicle, delivery data received by a mobile phone is transmitted to a portable printer to print a delivery slip. Then, the product is picked from the inside of the mobile sales vehicle according to the product name and points printed on the delivery slip and delivered to the designated address.

Japanese Patent Laid-Open No. 2002-269641

  In the conventional home delivery service, as described above, the picking work is performed by printing a list (pick list, delivery slip) of all products to be delivered based on the order information collected in the server. As described above, in the system on the assumption that the delivery person walks around the sales area or storage place of the product and picks the product, there is a problem that the work burden of the delivery person is heavy. In particular, when one person in charge collects all products for each delivery request, the goods cannot be picked efficiently unless each person in charge knows the arrangement of the products in all sales floors and product storage locations. For this reason, it is difficult to increase the efficiency of operations from picking up products to shipping.

  In view of these points, an object of the present invention is to provide a delivery work support system capable of improving work efficiency in a product delivery service such as a home delivery service.

In order to solve the above problems, the delivery work support system of the present invention is:
A server that manages order information for product delivery requests;
A first terminal device disposed in a first area that handles goods to be delivered and receiving information transmitted from the server in the first area;
A second terminal device that is disposed in a second area different from the first area that handles products to be delivered, and that receives information transmitted from the server in the second area,
The server
An order information distribution processing unit that extracts order information of products handled in the first area from the order information, and transmits the extracted order information of the first area to the first terminal device;
The first terminal device is:
A label printing unit that prints a label for identifying a product picked for delivery in the first area based on the order information of the first area is provided.

  In the present invention, when there are first and second areas for handling products to be delivered in this way, the order information of the products handled in the first area from the server to the terminal device installed in the first area. Can be distributed. If it does in this way, in the 1st area, the goods for delivery can be picked in the vacant time of the person in charge of the area concerned. Thereby, efficiency and division of labor of picking work can be achieved, and erroneous collection of products can be prevented. In addition, since the label for identifying the product attached to the picked product can be printed in the first area, the picked product can be accurately and easily sorted in the backyard. Therefore, erroneous delivery can be prevented.

  In the present invention, it is preferable that the label printing unit prints order information including an order number or a customer name of the product delivery request on the label. In this way, it is possible to accurately and easily perform the operation of sorting the picked products for each delivery request.

  In the present invention, it is preferable that the first terminal device includes a receipt printing unit for printing a receipt issued at the time of a product checkout process. For example, when installing a terminal device for each sales floor in a store or the like, it is desirable to integrate the terminal device with a POS cash register terminal at each sales floor to provide a terminal device including a receipt printing unit and a label printing unit. If it does in this way, the installation cost and management burden of a terminal device can be reduced. Moreover, since the person in charge of the sales floor can easily obtain the printed label, the picking operation can be performed quickly and efficiently.

  Here, in the present invention, the first terminal device includes a reading unit for reading information printed on the label, and transmits the read information read by the reading unit to the server. The order information included in the read information is preferably processed as order information for which the picking operation has been completed. In this way, on the backyard side where the server is installed, the implementation status of the picking work can be grasped based on the read information. Therefore, it is possible to efficiently perform the operation of collecting the picked products from the first area, and it is possible to further improve the efficiency.

  In this case, it is preferable that the label printing unit converts the printing information on the label into a two-dimensional code and prints it on each label, and the reading unit is a two-dimensional code reader that reads the two-dimensional code. . In this way, the location to be read can be easily grasped, and the read information can be easily and reliably transmitted to the server.

  Further, in the present invention, the first terminal device may include a picking list for the first area that displays a list of products to be picked for delivery in the first area, based on the order information of the first area. It is desirable to provide a picking list printing unit for printing. In this way, by printing a list limited to products to be picked in the first area, the person in charge in the first area can efficiently perform the picking work.

  According to the present invention, when there are a plurality of areas (first and second areas) for handling goods to be delivered, a server is connected to a terminal device installed in at least one of the areas (first area). , Order information on products handled in the area can be distributed. In this way, in the area where the order information is distributed, it is possible to pick a delivery product in the free time of the person in charge in the area. Thereby, efficiency and division of labor of picking work can be achieved, and erroneous collection of products can be prevented. In addition, since the label for identifying the product attached to the picked product can be printed in the first area, the picked product can be accurately and easily sorted in the backyard. Therefore, erroneous delivery can be prevented.

It is a lineblock diagram of a delivery work support system concerning an embodiment of the invention. It is a block diagram which shows schematic structure of the control system of a server. It is explanatory drawing of the distribution process of order information. It is explanatory drawing which shows schematic structure of a terminal device. It is explanatory drawing of the label for identifying the picked goods. It is explanatory drawing of the picking list classified by sales floor. It is a flowchart which shows the work of the person in charge in the delivery service using a delivery work support system, and the flow of the process by the system side.

  Hereinafter, an embodiment of a delivery work support system to which the present invention is applied will be described with reference to the drawings.

(overall structure)
FIG. 1 is a configuration diagram of a delivery work support system 1 according to an embodiment of the present invention. The delivery work support system 1 includes a server 2 and a plurality of terminal devices 3 (3a, 3b, 3c,...) That can communicate with the server 2 via a network. FIG. 1 shows a configuration example when the delivery work support system 1 is used for a delivery service by a supermarket. In this example, the server 2 is installed in the backyard 5 of the store 4 in the supermarket. The store 4 has a plurality of sales floors 6 (6a, 6b, 6c...). Each sales floor 6 (first area, second area) handles different products, and each sales floor 6 has one terminal device 3 (first terminal device, second terminal device). ing. In the case of a home delivery service for shipping products from a distribution center rather than a retail store such as a supermarket, a terminal device 3 is installed at each product storage location in the distribution center, and a server 2 is installed in a management office of the distribution center. Install.

(server)
FIG. 2 is a block diagram showing a schematic configuration of the control system of the server 2. The server 2 is configured around a control unit 20 including a CPU, a ROM, a RAM, and the like. The server 2 includes a communication module (not shown) that communicates with the outside or each terminal device 3 via the Internet or a supermarket in-store network, an input unit (not shown) that performs input using a keyboard or a mouse, a liquid crystal display, and the like This is a general-purpose computer device provided with a display unit (not shown).

  A supermarket delivery service person has set up a delivery service site on the Internet. The control unit 20 of the server 2 includes a web page management unit 21 that manages display data on the home delivery service site, a net delivery request accepting unit 22 that accepts delivery requests received from customers via the Internet, and telephone delivery. A telephone delivery request accepting unit 23 is provided for accepting a delivery request input based on the request.

  Further, the control unit 20 of the server 2 totals the received delivery request data and manages the processing status of each delivery request, and the delivery request data (order information) is sent to each sales floor 6 (6a, 6b). , 6c...), An order information distribution processing unit 25 that performs processing to distribute to each terminal device 3 (3a, 3b, 3c...). The functions of these processing units are realized by processing such as a CPU based on a control program stored in the ROM of the control unit 20 or loaded from the auxiliary storage device such as a hard disk into the RAM.

  FIG. 3 is an explanatory diagram of order information distribution processing. The order information management unit 24 generates order information A for each delivery request and passes it to the order information distribution processing unit 25. As shown in FIG. 3, the order information A includes, for example, data such as an order number A1, a customer name A2, a delivery destination A3, a delivery date A4, a product name A5, and a quantity A6. The order number A1 is identification information given when a delivery request is received from a customer.

  The control part 20 has memorize | stored the handling goods database classified by sales floor which registered the handling goods in each sales floor 6a, 6b, 6c .... The order information distribution processing unit 25 refers to the handling product database classified by sales floor, determines the sales floor 6 of each product included in the order information A, and based on the determination result, orders received information B (Ba, Bb, Bc by sales floor). ...) is generated. For example, the sales order-specific order information Ba is obtained by extracting only the data of products handled at the sales floor 6a from the original order information A. Similarly, the sales order-specific order information Bb, Bc,... Is obtained by extracting from the original order information A only the product data handled at the sales floors 6b, 6c,.

  The order information distribution processing unit 25 transmits the generated order information Ba by sales floor to the terminal device 3a of the sales floor 6a. Further, order information Bb, Bc,... For each sales floor is transmitted to the terminal devices 3b, 3c. In this manner, the order information distribution processing unit 25 divides the order information A based on the product sales floor 6, and distributes the divided order information to the sales floor 6 where each product can be picked.

(Terminal device)
FIG. 4 is an explanatory diagram showing a schematic configuration of the terminal device 3. The terminal device 3 picks up at the sales floor 6 with a POS cash register terminal 3A that performs payment processing at the sales floor 6, a receipt printer 3B (receipt printing section) that prints a receipt based on the payment processing performed at the POS cash register terminal 3A. A label printer 3C (label printing unit) for printing a label to be attached to a product, a two-dimensional code reader 3D (reading means) for reading a two-dimensional code printed on the label, and a list of products to be picked at the sales floor 6 This is an integrated apparatus including a picking list printer 3E (picking list printing unit) for printing.

  The POS cash register terminal 3A and the receipt printer 3B are configured to perform the same processing as the known POS cash register terminal and receipt printer. When the cashier enters the product code or price of the product to be purchased by the customer, the input contents A checkout process is performed based on the above and a receipt is printed. At this time, the POS cash register terminal 3A transmits / receives information necessary for the settlement process and a settlement result to / from a POS server (not shown). When the server 2 has a POS server function, information is transmitted and received between the POS cash register terminal 3A and the server 2.

  The terminal device 3 includes a control unit 30 that performs overall processing of the entire device. The control unit 30 includes a POS registration control unit 31 that controls the settlement process by the POS register terminal 3A, and a receipt print control unit 32 that controls the printing process in the receipt printer 3B. The control unit 30 also performs a label printing control unit 33 that controls printing processing in the label printer 3C, a label reading control unit 34 that controls reading processing by the two-dimensional code reader 3D, and printing processing in the picking list printer 3E. A picking list printing control unit 35 for controlling is provided. The terminal device 3 also includes a communication module (not shown) for communicating with the server 2 or a POS server (not shown) via a supermarket store network or the like.

  FIG. 5 is an explanatory diagram of labels for identifying picked products. The label 7 has an adhesive layer 7a formed on the back surface, and the front surface is a printing surface 7b. The pressure-sensitive adhesive layer 7a is formed of a weakly-adhesive material that can be once peeled off and re-sticked after being attached to a product or the like. Therefore, the label 7 can be affixed to an object on the assumption that it will be removed when it is no longer needed. The label 7 is in a state of being attached to a backing paper such as a release paper before printing. In this state, the label 7 is set in the label printer 3C and printed on the printing surface 7b.

  When the terminal device 3 receives the sales order received order information B transmitted from the server 2, the label printing control unit 33 attaches a label 7 to be pasted for identification to the picked product based on the sales order received order information B. Generate print data to print. Then, the label printer 3C is controlled based on the print data, and the same number of labels 7 as the number of ordered products included in the sales order ordered information B are printed. Each label 7 is printed with at least a character string 8a indicating the order number A1, a character string 8b indicating a product name A5 of a product to which the label 7 is to be attached, and a two-dimensional code 8c. The two-dimensional code 8c includes at least information on the order number A1 and the product name A5, but may include other information.

  FIG. 6 is an explanatory diagram of a picking list by sales floor. When the terminal device 3 receives the sales order order information B transmitted from the server 2, the picking list print control unit 35 generates print data for printing the sales area picking list 9 based on the sales order order information B. . Based on the print data, the picking list printer 3E is controlled to print the picking list 9 for each sales floor. In the picking list 9 by sales floor, the product name 9a included in the order information B by sales floor and the quantity 9b of each product are printed.

  When the reading operation by the two-dimensional code reader 3D is performed on the two-dimensional code 8c printed on the label 7, the label reading control unit 34 performs reading processing of the two-dimensional code 8c and sends the information read to the server 2. Send. When the server 2 receives the read information, it receives the order number A1 and the product name A5 from the order information A managed by the order information management unit 24 based on the order number A1 and the product name A5 included in the read information. Search for the corresponding information. Then, the detected information, that is, the corresponding ordered product in the corresponding ordered information A is processed after that the picking work is completed.

  That is, in this example, the order information management unit 24 of the server 2 manages the processing status of the order information A for each product. Therefore, when the reading information by the two-dimensional code reader 3D is received, the status information indicating the processing status of the corresponding product is updated to “picking complete”. Alternatively, processing such as deleting the data of the detected order received product from the unfinished product list is performed.

(Picking work)
FIG. 7 is a flowchart showing the work of the person in charge in the home delivery service using the delivery work support system 1 and the process flow on the system side. In this figure, on the right side of each step, the execution subject of the process or work performed in each step is described in parentheses. First, in step S1, when delivery request data is input to the server 2 via the Internet or based on a request by telephone, the server 2 performs a reception process. When the server 2 accepts the delivery request, the server 2 proceeds to step S2, and based on the preparation process for delivery, for example, the contents of the delivery request data (order information A), the picking work and sorting are performed in time for the designated delivery date. Process to arrange work, shipping work, etc. That is, the print data is transmitted to the printer in the backyard 5 and processing for printing necessary documents on the backyard 5 side such as a delivery slip and a product list for sorting is performed. Further, order information B by sales floor (Ba, Bb, Bc...) Is generated from the order information A and transmitted to each sales floor 6 (6a, 6b, 6c...).

  In step S3, each terminal device 3 (3a, 3b, 3c...) That receives the sales order order information B (Ba, Bb, Bc. . That is, based on the received sales order order information B (Ba, Bb, Bc...), The label printer 3C performs a process of printing the label 7, and the picking list printer 3E prints the sales area picking list 9. Process.

  In step S4, the person in charge at each sales floor 6 (6a, 6b, 6c...) Picks a product from the sales floor 6 in charge according to the sales area picking list 9 using the free time of the normal business. The salesperson in charge puts a label 7 on each picked product, and then stores it in a temporary storage place installed in advance in the sales department 6 in charge. The person in charge of the sales floor once carries the product to the terminal device 3 before storage, and performs a work of reading the two-dimensional code 8c of the label 7 attached to each product with the two-dimensional code reader 3D for all picked products. As a result, the read information is transmitted from the terminal device 3 to the server 2.

  In step S5, the server 2 updates the data indicating the processing status of each product included in the order information A based on the reading information of the two-dimensional code reader 3D received from the terminal device 3. Thereby, the person in charge of delivery in the backyard 5 can grasp the implementation status of the picking work on the server 2 at any time.

  In step S <b> 6, a delivery person who normally works in the backyard 5 goes to the sales floor 6 according to the implementation status of the picking work in the sales floor 6, and performs the work of collecting picked goods from the sales floor 6. The person in charge of delivery may periodically visit the sales floor 6 and collect the products regardless of the implementation status. Collected products are collected in the backyard 5 and sorted and shipped based on the order number A1 on the label 7 attached to each product.

  As described above, when delivery service is performed using the delivery support system 1 of this example, the order information A can be distributed from the server 2 to the terminal devices 3 installed in each sales floor 6, and the distributed order information by sales floor. Based on B, a label 7 for identifying a product picked at each sales floor 6 can be printed. Therefore, the goods for delivery can be picked in the free time of the person in charge at each sales floor 6 at each sales floor 6. In this way, it is possible to improve the efficiency and division of labor of the picking work and to prevent erroneous collection of products. Further, since a label 7 for identifying a picked product can be attached to each product at each sales floor 6 at the time of picking, the picked product can be accurately and easily sorted in the backyard 5. Thus, erroneous delivery can be prevented.

  Further, in the delivery work support system 1 of this example, the label printer 3C and the picking list printer 3E are configured integrally with the POS cash register terminal 3A, the receipt printer 3B, etc., so that the person in charge at the sales floor is classified by label 7 and sales floor. The picking list 9 can be easily acquired, and the picking operation can be performed quickly and efficiently.

  Furthermore, in the delivery work support system 1 of this example, since the label 7 can be read by the two-dimensional code reader 3D and transmitted to the server 2 at each sales floor 6 after picking is completed, the implementation status of the picking work on the backyard 5 side is confirmed. I can grasp. Therefore, it is possible to efficiently collect picked goods from each sales floor 6, and further efficiency can be achieved.

(Modification example)
(1) In the above embodiment, the picking list 9 for each sales floor is printed together with the label 7 at each sales floor 6. However, since the product name A5 is also printed on the label 7, the picking list 9 for each sales floor is not printed. Both can be picked. Therefore, the picking list printer 3E can be omitted from the terminal device 3.

(2) In the above embodiment, the order number A1 and the product name A5 are read from the label 7 and transmitted to the server 2. However, only the order number A1 is read from the label 7, and the barcode attached to the product is displayed. The order number A1 and the product code can also be transmitted to the server 2 by being separately read by a barcode reader. In this case, by reading the order number A1 into a barcode and printing it on the label 7, the information can be read with a common barcode reader. Further, when reading information with a bar code reader, it is also possible to use the bar code reader provided in the POS cash register terminal 3A. In this case, since it is not necessary to create labels 7 for each product, the number of common labels 7 corresponding to the quantity of products to be picked at each sales floor 6 is printed, and the picking operation is performed according to the sales area picking list 9. Just do it.

(3) In the above-described embodiment, the terminal device 3 is integrated with the POS cash register terminal 3A and the receipt printer 3B, but may be separate. In addition, when it is made a separate body, it can be carried by a person in charge at the sales floor as a portable terminal device.

(4) In the above embodiment, sorting is performed in the backyard 5 based on the order number A1 printed on the label 7, but instead of printing the order number A1, the customer name as the recipient is printed, Sorting can also be performed according to the customer name. Also, other information that can specify the delivery destination can be printed. Alternatively, printing can be performed by appropriately combining these pieces of information.

(5) In the above embodiment, a plurality of terminal devices 3 (first terminal device, second terminal device) installed in each of a plurality of sales floors 6 (first area, second area) that handle products to be delivered. The terminal device 3 (first terminal device: for example, terminal device 3a) arranged in a part of the sales floor 6 (first area: for example, sales floor 6a). The order information is distributed only to the terminal device 3 (second terminal device: for example, the terminal devices 3b, 3c,...) In the other sales floor 6 (second area: for example, the sales floor 6b, 6c,...). It can also be configured not to distribute the. In this case, for order information that is not distributed to the sales floor 6, a picking work can be separately arranged by printing a picking list from the server 2 of the backyard 5 or another device.

DESCRIPTION OF SYMBOLS 1 ... Delivery work support system, 2 ... Server, 3 (3a, 3b, 3c ...) ... Terminal device (1st terminal device, 2nd terminal device), 3A ... POS cash register terminal, 3B ... Receipt printer ( Receipt printing section), 3C ... Label printer (label printing section), 3D ... Two-dimensional code reader (reading means), 3E ... Picking list printer (picking list printing section), 4 ... Store, 5 ... Backyard, 6 ( 6a, 6b, 6c ...) Sales floor (first area, second area), 7 ... Label, 7a ... Adhesive layer, 7b ... Printing surface, 8a ... Character string, 8b ... Character string, 8c ... Two Dimension code, 9 ... Picking list by sales floor, 9a ... Product name, 9b ... Quantity, 20 ... Control part, 21 ... Web page management part, 22 ... Net delivery request acceptance part, 23 ... Telephone delivery request acceptance part, 24 ... Order received Information management unit 25 ... Order information distribution processing unit 30 ... Control unit 31 ... POS register control unit 32 ... Receipt print control unit 33 ... Label print control unit 34 ... Label reading control unit 35 ... Picking list printing Control unit, A ... order information, A1 ... order number, A2 ... customer name, A3 ... delivery destination, A4 ... delivery date, A5 ... product name, A6 ... order quantity, B (Ba, Bb, Bc ...) ... Order information by sales floor

Claims (6)

A server that manages order information for product delivery requests;
A first terminal device disposed in a first area that handles goods to be delivered and receiving information transmitted from the server in the first area;
A second terminal device that is disposed in a second area different from the first area that handles products to be delivered, and that receives information transmitted from the server in the second area,
The server
An order information distribution processing unit that extracts order information of products handled in the first area from the order information, and transmits the extracted order information of the first area to the first terminal device;
The first terminal device is:
A delivery work support system comprising a label printing unit that prints a label for identifying a product picked for delivery in the first area based on the order information of the first area. The label printing unit
The delivery work support system according to claim 1, wherein order information including an order number or a customer name of the product delivery request is printed on the label. The first terminal device is:
The delivery work support system according to claim 1, further comprising a receipt printing unit that prints a receipt issued at the time of a product checkout process. The first terminal device is:
Comprising reading means for reading the information printed on the label, sending the read information read by the reading means to the server,
The server
4. The delivery work support system according to claim 2, wherein the received order information included in the received read information is processed as received order information for which a picking work has been completed. The label printing unit converts the printing information on the label into a two-dimensional code and prints the label,
The delivery operation support system according to claim 4, wherein the reading unit is a two-dimensional code reader that reads the two-dimensional code. The first terminal device is:
6. The picking list printing unit that prints a picking list of the first area that displays a list of products to be picked for delivery in the first area based on the order information of the first area. The delivery work support system according to any one of the above.

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