JP2003196424A - Questionnaire creation support system, program and record medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a questionnaire creation support system, capable of simply creating, answering and accumulating a desired questionnaire. <P>SOLUTION: A server 5, a customer terminal 15 and a respondent terminal 17 are connected to each other through a network 13. The server 5 has a means for transmitting a questionnaire creation screen to the customer terminal 15, a means for creating a questionnaire using data transmitted from the customer terminal 15, a means for transmitting the created questionnaire to the respondent terminal 17, and a means for accumulating the answer to the questionnaire. The customer terminal 15 has a means for displaying a questionnaire creating screen transmitted from the server 5, and a means for transmitting the data input to the questionnaire creating screen to the server 5. The respondent terminal 17 has a means for displaying the questionnaire transmitted from the server 5 and a means for transmitting the data input to the questionnaire. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire creation support system capable of creating and tabulating desired questionnaires on a web.

[0002]

2. Description of the Related Art Conventionally, a questionnaire has been prepared by a person who needs to take the questionnaire, sent to the respondent by mail, fax, etc., collected, collected, and analyzed.

[0003]

However, in the above-mentioned conventional method, a large amount of manpower and time are required for creating, collecting, and totalizing the questionnaire, and for example, in a company, store, etc. where personnel are not available, , It was very difficult to carry out the questionnaire.

The present invention has been made in view of the above problems, and its purpose is to easily create a desired questionnaire without requiring human labor or time for creating, counting, and analyzing the questionnaire. It is to provide a questionnaire creation support system capable of totaling, analyzing.

[0005]

In order to achieve the above-mentioned object, a first invention is a system in which a server and a customer terminal device are connected via a network, and the server is a questionnaire creation screen. To the customer terminal device, the customer terminal device has a means for displaying a questionnaire creation screen sent from the server, and means for sending the data input to the questionnaire creation screen to the server,
Further, the server is a questionnaire creation support system having means for creating a questionnaire using the data transmitted from the customer terminal device.

[0006] With the above system, a customer who wants to create a questionnaire accesses the server, inputs data as instructed, and sends the input data to the server, and the server creates the customer's desired questionnaire.

The server has means for transmitting the created questionnaire to the respondent terminal device connected through the network, means for totaling the answers to the questionnaire, and means for storing the totaled answers. May be.

According to the above configuration, the respondent answers the questionnaire via the network and sends the answer to the server. The server that receives the answers automatically collects the questionnaires, and the customer receives the results via the network.

A second aspect of the present invention is a server connected to a customer terminal device via a network, using means for transmitting a questionnaire creating screen to the customer terminal device and data transmitted from the customer terminal device. And a means for creating a questionnaire. Create the questionnaire,
It is also possible to have means for transmitting to the respondent terminal device connected via the network, means for totaling the answers to the questionnaire, and means for storing the totaled answers. You may make it have a means to transmit the totaled answer to a customer terminal device.

[0010] Further, the customer terminal device may send the specific information of the questionnaire site to the respondent terminal device after the questionnaire is completed, and the respondent terminal device may access the questionnaire site. The homepage and the questionnaire site may be linked so that the respondent terminal device can be accessed via the homepage.

A third invention is a program for causing the server to function as described above. A fourth invention is a computer-readable recording medium that holds the above program. According to the above configuration, it is possible to create a desired questionnaire and easily perform tabulation and analysis without spending manpower and time.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings. FIG. 1 is a schematic configuration diagram of a questionnaire creation support system 1 according to an embodiment of the present invention, FIG. 2 is a diagram showing an example of questionnaire creation data 30, and FIG. 3 is an example of customer data 60. Figure, Figure 4,
FIG. 5 is a diagram showing an example of the questionnaire response data 70, and FIG. 5 is a diagram showing an example of the questionnaire tabulation data 100.

As shown in FIG. 1, the questionnaire creation support system 1 includes a server 5, a customer terminal 15 connected to the server 5 via a network 13, and a plurality of respondent terminals 17-1, ..., 17-. n (hereinafter, respondent terminal 17
Say) and so on.

The server 5 is a questionnaire creation database 7, a questionnaire database 9, and a totaling database 11.
Etc., which are provided in the service company 3. The customer terminal 15 is provided for a customer who wants to create a questionnaire using the questionnaire creation support system 1. The respondent terminal 17 is provided on the side of the respondent who answers the questionnaire created by using the questionnaire creation support system 1.

The questionnaire creation database 7 holds questionnaire creation data 30 and customer data 60 in addition to a questionnaire creation screen used when creating a questionnaire described later. As shown in FIG. 2, the questionnaire creation data 30 includes a questionnaire ID 32, a questionnaire title 34, a signed name or an anonymous name 36, basic information 38, ..., 40,
It has a question 42, an answer form 44, a selection item 46, a question 48, and the like.

The questionnaire ID 32 is a number or symbol assigned to the created questionnaire. The questionnaire title 34 is the title of the questionnaire to be created.
The name or anonymous name 36 indicates whether or not the questionnaire respondent is requested to sign. The basic information 38, ..., 40 is, for example, the type of information about the respondent himself / herself, such as the name of the respondent and the place of work.

Question 42 is the content of the first question.
The answer format 44 represents an answer method such as selecting an answer to the first question from a plurality of items. Selection item 46
Is input when the answer format requires selection items. Question 48 is the content of the second question. Hereafter, a plurality of questions can be held in the same manner as the first question.

As shown in FIG. 3, the customer data 60 has a customer name 62, a customer ID 64, a questionnaire ID 66, a questionnaire ID 68, and the like. The customer name 60 is the name of the customer who uses the questionnaire creation support system 1.
The customer ID 64 is a number or symbol assigned to the customer, but the customer's telephone number or the like may be used. Questionnaire IDs 66 and 68 are numbers or symbols assigned to each of the questionnaires that the customer has requested to create.

The questionnaire database 9 holds the questionnaire created by the questionnaire creation support system 1. That is, it is a screen for inputting a questionnaire, which is created by the questionnaire creation data 30 and is transmitted to the respondent terminal 17. The screen for entering the questionnaire will be described later.

In the totaling database 11, in addition to the questionnaire totaling screen for confirming the totaling result of questionnaires described later,
Questionnaire response data 70, Questionnaire aggregation data 10
0 etc. is held.

As shown in FIG. 4, the questionnaire response data 70 includes the questionnaire ID 32, the basic information 72 of the respondents,
It has the answer 82 and the like of the question 1. The basic information 72 of the respondent includes a reading 74, a name 76, a workplace 78, a workplace TE.
L80 and the like are included. The furigana 74 is the furigana of the respondent's name, the name 76 is the name of the respondent, the work place 78 is the name of the work place of the respondent, and the work place TEL 80 is the telephone number of the work place of the respondent.

The basic information 72 of these respondents is input according to the input field of the created questionnaire, and is retained as questionnaire response data 70. The answer 82 to Question 1 is
It is the answer to the first question in the questionnaire, and if there are other questions below, the answer to the question can be retained subsequently.

As shown in FIG. 5, the questionnaire totaling data 100 includes a questionnaire ID 32, a question 1 totaling 102,
It has the total 104 of the question 2 and the like. Question 1 aggregation 102
In the illustrated example, the selection item is male or female, and the number of males 104 and the number of females 106 are stored. In the illustrated example, the total 108 of the question 2 is a selection that allows multiple answers, and the number 110 of golf, the number 112 of tennis, and the like are held. In the following, if there are other questions, it is possible to similarly hold the aggregate of answers.

Next, with reference to FIGS. 6 to 16, a method of creating a questionnaire according to the present embodiment will be described. 6 and 7 are flowcharts showing a procedure for creating a questionnaire, FIG. 8 is a view showing a questionnaire creating screen 200, FIG. 9 is a view showing a questionnaire creating screen 210, and FIG.
0 shows the basic information selection screen 230, FIG. 11 shows the question creation screen 300, FIG. 12 shows the question addition confirmation screen 310, and FIG. 13 shows the question creation screen 320. 14 is a diagram showing the question creation screen 330, FIG.
Shows a work selection screen 340, and FIG. 16 shows a questionnaire input screen 400.

As shown in FIG. 6, first, the customer terminal 15
Accesses the server 5 and requests the use of the questionnaire creation support system 1 (step 601). Server 5
Displays the questionnaire creation screen 200 of the questionnaire creation support system 1 (step 602).

As shown in FIG. 8, the questionnaire creation screen 2
00 has a questionnaire title input field 202, an untitled selection field 204, and the like. The customer terminal 15 inputs the title of the questionnaire to be created in the input field 202 (step 603), inputs whether the name is anonymous or anonymous in the selection field 204, and clicks the send button 206 to send the entered data to the server 5. (Step 604). That is to say, using the example of FIG. 9, as in the questionnaire creation screen 210, “hobby” is entered in the input field 202 and the selection field 204 is entered.
Select a signature expression with and send.

The server 5 judges from the transmitted data whether or not this questionnaire is a signed expression (step 6).
05), if it is not a name expression, the process proceeds to step 608.
In the case of the name registration type, the basic information selection screen 230 is displayed on the customer terminal 15 (step 606).

As shown in FIG. 10, the basic information selection screen 2
In the display field 232, the display field 232 displays “Questionnaire item for hobby” including the title of the questionnaire entered in step 603, and the basic information selection field 234,
A send button 236 for sending the input data is provided. The customer terminal 15 uses the basic information selection field 234.
Click to select the item you want the respondent to enter,
The send button 236 is clicked to send the input data to the server 5 (step 607). In the example of FIG. 10, reading, name, work place, work place TEL, E-MA
IL is selected. The E-MAIL is a mail account of the respondent.

The server 5 then causes the customer terminal 15 to display the question creation screen 300 (step 608). Figure 11
As shown in, the question creation screen 300 is displayed in the question input field 3
02, a question format selection field 304, an answer content entry field 306 to be selected, and the like. In addition, in the example of FIG.
The basic information input items transmitted in step 607 are
It is displayed along with the survey title.

The customer terminal 15 inputs a question into the input field 302 (step 609). In the example of FIG. 11, the question asks the gender. Next, the question format is selected in the selection field 304 (step 610). In the example of FIG. 11,
The format for selecting and answering a single item is selected. Further, the content of the answer to be selected is entered in the entry field 306 (step 611). Here, it is filled in to create the choices of “male” and “female”.

As shown in FIG. 7, step 611 of FIG.
Then, the customer terminal 15 clicks the send button (not shown) on the question creation screen 300 to send the input data to the server 5 (step 701).

The server 5 displays the question addition confirmation screen 310 on the customer terminal 15 (step 702). As shown in FIG. 12, the question addition confirmation screen 310 has a send button 312 for executing the creation of a questionnaire, a question addition button 314 for adding a question, and the like. In addition, the title of the questionnaire, the items included in the basic information, and the content of the entered question may be displayed.

The customer terminal 15 judges whether there is a next question (step 703), and if there is, clicks the question addition button 314 (step 704) and returns to step 608. When adding a question, in the example of FIG. 13, the question input field 3 is displayed as in the question creation screen 320.
Enter the question asking your hobby in 22 and select the question format 3
In 24, a plurality of items are selected and clicked on the place to be answered, and items such as golf, fishing, and movie watching are input in the entry field 326.

When adding more questions, steps 608, 609, 610, 611701, 702, 7 are added.
03 and 704 are repeated. In the example of FIG. 14, a description for requesting an opinion or request is entered in the question input field 332 of the question creation screen 330, and the question format selection field 334 is clicked on by a character input. In this case, since the selection item is not necessary, it is not necessary to input it in the input field 336, and the question addition confirmation screen 310 is displayed by clicking the send button (not shown) of the question creation screen 330.

If there is no additional question, the send button 312 on the question addition confirmation screen 310 is clicked (step 705). The server 5 automatically creates a questionnaire from the transmitted data, allocates an ID, saves the questionnaire creation data 30 in the questionnaire creation database 7, and saves the questionnaire creation screen 400 described below in the questionnaire database 9 (step 706). .

Next, a work selection screen 340 is displayed on the customer terminal 15.
Is displayed (step 707). The customer terminal 15 determines whether or not to confirm the created questionnaire (step 708), and if confirmation is not required, the process ends.

As shown in FIG. 15, a work selection screen 340.
To the questionnaire button 342 for confirming the questionnaire and the total screen for confirming the total result 3
44 and so on. If you need to confirm the questionnaire, click the questionnaire button 34 on the work selection screen 340.
Click 2 (step 709). The server 5 reads the questionnaire input screen 400 stored in the questionnaire database 9 and displays it on the customer terminal 15 (step 710).

As shown in FIG. 16, the questionnaire input screen 400 is a display field 4 in which the title of the questionnaire is displayed.
02, input fields 404, 406, 40 for inputting basic information
8, 410, 412, 414, a question answer column, a send button 420, a reset button 422, and the like. The send button 420 is a button that is clicked when sending the answers entered in the questionnaire to the server, and the reset button 422 is a button that is clicked when you want to correct the answers entered in the questionnaire or when you want to stop sending. is there.

The customer terminal 15 displays the questionnaire input screen 40.
Confirm 0 and judge whether there is a correction (step 71).
1). If there is no correction, the process ends, and if there is, the process returns to the relevant part and the correction is performed (step 712). Through the above procedure, the customer's desired questionnaire is created.

Next, the method of answering the questionnaire and the counting method will be described with reference to FIGS. 17,
18 is a flow chart showing a questionnaire response and a counting method, and FIG. 19 is a diagram showing a questionnaire counting screen 900.

As shown in FIG. 17, as one method of conducting a questionnaire, when the questionnaire is completed, the customer terminal 15 causes the respondent terminal 17 to display the URL of the questionnaire site.
(Uniform Resource Locato
r) is sent (step 801). At this time, the respondent terminal 1
If the mail account of 7 is known, it may be sent by mail, or may be sent by direct mail or the like.

The respondent terminal 17 accesses the sent URL (step 802). The server 5 reads out and displays the questionnaire input screen 400 stored in the questionnaire database 9 on the respondent terminal 17 (step 803). The respondent terminal 17 inputs necessary items on the questionnaire screen 400, clicks the send button 420,
The input data is transmitted (step 804).

The server 5 saves the received data as the questionnaire data 70 in the totaling database 11 (step 805). Further, the questionnaire totalization data 100 of the relevant questionnaire is read from the totalization database 11, the received data is added and updated, and the result is stored again in the totalization database 11 (step 806).

Further, the server 5 creates a questionnaire tabulation screen 900 from the questionnaire tabulation data 100 and sends it to the respondent terminal 5 (step 807). The customer terminal 15 displays the questionnaire tabulation screen 900 and confirms the result (step). 808).

As shown in FIG. 19, the questionnaire totalization screen 900 has a totaling field 902 for question 1 and a totaling field 90 for question 2.
4. Question column 906 for question 3, download button 908
And so on. If there are other questions, they may be displayed subsequently. Further, the title of the questionnaire may be displayed.

In the totaling fields 902, 904, and 906, in the case of a selection-type answer such as questions 1 and 2 in the illustrated example,
The number of respondents of each option and the total number of answers (total number) are displayed, and in the case of character input as in question 3, the input characters are listed. Download button 908
The server 5 sends the answer to CSV (Comma Separ).
This is a button to be clicked when downloading the data aggregated in the aged value format). By clicking the download button 908, the counting result can be held in the customer terminal 15.

FIG. 18 is a flowchart showing another example of the questionnaire response and totaling method. here,
Instead of distributing the URL of the questionnaire site in advance, the respondent terminal 17 accesses the home page established by the customer terminal 15 (step 851). Customer terminal 15
Has a questionnaire button, and the respondent terminal 17 clicks it (step 8).
52). This will link to the survey site,
After that, responses and tabulations are similarly performed in the processing of step 803 and thereafter.

As described in detail above, according to the questionnaire creation support system 1, when the customer terminal 15 accesses the server 5 via the network 13 and makes an input according to the screen, a desired questionnaire is created. . The customer terminal 15 sends the URL of the questionnaire site to the respondent terminal 17 or provides a button on the home page that allows a link to the questionnaire site, so that the questionnaire can be sent to the plurality of respondent terminals 17 via the network 13. Can be answered. The server 5 receives the answers to the questionnaire via the network 13, automatically collects the results, and sends the result to the respondent terminal 15 via the network 13, so that the customer terminal 15 can complete the questionnaire without any labor or trouble. Can create, aggregate, and analyze.

The preferred embodiment of the questionnaire creation support system according to the present invention has been described above with reference to the accompanying drawings, but the present invention is not limited to such an example. It is obvious to those skilled in the art that various changes or modifications can be conceived within the scope of the technical idea described in the claims, and naturally, these are also within the technical scope of the present invention. It is understood that it belongs.

For example, the structure of each input screen is not limited to the above example, and any other screen having the same function can be applied. Further, the totalized result may be sent from the server 5 to the customer terminal 15 on a regular basis, or the customer terminal 15 may check it at any time by clicking the button 344 on the totalization screen of the work selection screen 340, and when necessary. Alternatively, the download button 908 may be clicked to receive.

As described above in detail, according to the present invention, it is possible to easily create, tabulate, and analyze a desired questionnaire without manpower or time for creating, tabulating, and analyzing the questionnaire. A questionnaire creation support system can be provided.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of a questionnaire creation support system 1 according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of questionnaire creation data 30.

FIG. 3 is a diagram showing an example of customer data 60.

FIG. 4 is a diagram showing an example of questionnaire response data 70.

FIG. 5 is a diagram showing an example of questionnaire aggregation data 100.

[Figure 6] Flow chart showing the procedure for creating a questionnaire

[Figure 7] Flowchart showing the procedure for creating a questionnaire

FIG. 8 is a diagram showing a questionnaire creation screen 200

FIG. 9 is a diagram showing a questionnaire creation screen 210

FIG. 10 is a diagram showing a basic information selection screen 230.

FIG. 11 is a diagram showing a question creation screen 300.

FIG. 12 is a diagram showing a question addition confirmation screen 310.

FIG. 13 is a diagram showing a question creation screen 320.

FIG. 14 is a diagram showing a question creation screen 330.

FIG. 15 is a diagram showing a work selection screen 340.

FIG. 16 is a diagram showing a questionnaire input screen 400

FIG. 17 is a flow chart showing a questionnaire response and a counting method.

FIG. 18 is a flowchart showing a questionnaire response and a counting method.

FIG. 19 is a diagram showing a questionnaire totalization screen 900

[Explanation of symbols]

1 Questionnaire creation support system 3 service companies 5 servers 7 Questionnaire creation database 9 Questionnaire database 11 Summary database 13 network 15 Customer terminal 17 Respondent terminal

Claims (9)

[Claims] 1. A system in which a server and a customer terminal device are connected via a network, wherein the server has means for transmitting a questionnaire creation screen to the customer terminal device, Includes means for displaying the questionnaire creation screen sent from the server, and means for sending the data input to the questionnaire creation screen to the server, the server sending from the customer terminal device. Means for creating a questionnaire by using the obtained data, and a questionnaire creation support system. 2. The server transmits the created questionnaire to a respondent terminal device connected via a network, a means for totaling the answers to the questionnaire, and the totaled answers are stored. The questionnaire creation support system according to claim 1, further comprising: 3. A server connected to a customer terminal device via a network, a means for transmitting a questionnaire creating screen to the customer terminal device, and a questionnaire using the data transmitted from the customer terminal device. And a means for creating a server. 4. A means for transmitting the created questionnaire to an answerer terminal device connected via a network, a means for totaling the answers to the questionnaire, and a means for storing the totalized answers. The server according to claim 3, comprising: 5. The server according to claim 4, further comprising means for transmitting the aggregated answers to the customer terminal device. 6. A system in which a server, a customer terminal device and an answerer terminal device are connected via a network, wherein the customer terminal device provides the answerer terminal device with specific information for specifying a questionnaire site. A means for sending, the respondent terminal device has means for accessing the questionnaire site based on the specific information, the server means for sending a questionnaire of the questionnaire site to the respondent terminal device The respondent terminal device includes means for displaying a questionnaire transmitted from the server, and means for transmitting the data input to the questionnaire to the server. . 7. A system in which a server, a customer terminal device and an answerer terminal device are connected via a network, wherein the answerer terminal device has means for accessing a home page on the customer terminal device side. The server has means for transmitting a questionnaire of a questionnaire site linked to the home page on the customer terminal device side to the respondent terminal device, and the respondent terminal device receives the questionnaire transmitted from the server. A questionnaire creation support system comprising: a means for displaying; and a means for transmitting data input to the questionnaire to the server. 8. A program for causing a computer to function as the server according to claim 3. 9. The program according to claim 8 is retained,
Computer-readable recording medium.