JP2003195925A - Producing operation supporting system and method for production equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a producing operation supporting system and method for production equipment capable of quickly and properly coping with the request from a user. <P>SOLUTION: A production equipment operating information relating to the production equipment information is retrieved, or the response history information of the history of the past response to the request in relation to one of the user information and the like is retrieved on the basis of the user information and the request from the user, and the production equipment information of the production equipment, with respect to the request from the user of the production equipment 1 for producing a product, the response information for coping with the request is extracted and outputted, and stored in the database in relation to one of the user information and the like. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention assists in performing appropriate and prompt response processing to a request from a user of a production apparatus performing a production operation for producing a product, such as repair or parts replenishment. The present invention relates to a production operation support system and method for a production device.

[0002]

2. Description of the Related Art Conventionally, when a user who uses a production apparatus, such as a component mounting apparatus, has made a request for repair, etc., a service person who is requested to respond to the request from the user needs to write in writing. The created service manuals and past service records are searched by hand to meet the demands from the users.

[0003]

However, in the above-mentioned service system, it takes time and effort to find a service manual created in writing or a past service record by hand, and the handling efficiency is poor as a whole. In addition, there is a problem that the service quality may be deteriorated or delayed.

Accordingly, an object of the present invention is to solve the above problems, and to provide a production operation support system and method for a production apparatus capable of promptly and appropriately performing processing corresponding to a user's request. It is in.

[0005]

In order to achieve the above object, the present invention is configured as follows.

According to the first aspect of the present invention, a user information database for storing user information of a user of a production apparatus for producing a product and a production apparatus information associated with the user information are stored. A database for production device information, and a database for production device operation information that stores production device operation information associated with the production device information,
Correspondence processing of a history which is associated with at least one of the user information, the production apparatus information, and the production apparatus operation information, and which has been processed in response to a request from the user in the past. Corresponding process history information database for storing history information, and in response to a request from the user, based on the user information, the production device information database or the production device operation information database or the corresponding process history A search and extraction means for searching information in the information database to extract corresponding processing information; and the corresponding processing information searched and extracted in response to the request from the user, the request from the user And a history creation means for storing the history data in the corresponding process history information database in association with the production operation of the production apparatus. To provide assistance system.

According to the second aspect of the present invention, the user information includes user identification information of the user and individual production of the production apparatus associated with the user identification information of the user. Including the device identification information, the production device information,
Including individual production device identification information of the production device associated with the user identification information of the user, and model information of the production device associated with the individual production device identification information of the production device, The search and extraction means searches the user information database based on the user identification information of the user, and extracts the production device identification information of the production device of the user related to the user information. Based on the extracted production device identification information, the production device information database is searched to extract the model information of the production device related to the production device identification information, and the extracted user identification The production operation of the production apparatus according to the first aspect, wherein the corresponding processing information for the request from the user is extracted based on the information, the production apparatus identification information, and the model information. To provide a support system.

According to a third aspect of the present invention, the user information includes user identification information of the user, and the production apparatus information is associated with the user identification information of the user. Individual production device identification information of the production device and model information of the production device associated with the individual production device identification information of the production device are included, and the production device operation information is the individual information of the production device. A first configuration that includes at least one of instruction manual information, maintenance manual information, service manual information, and know-how information of the production device, which is associated with each of the production device identification information and the model information of the production device. Alternatively, a production operation support system for the production apparatus according to the second aspect is provided.

According to a fourth aspect of the present invention, the search / extracting means responds to the request from the user with the user information and the production device information, and the individual production device information of the production device. First, based on the production device identification information, first, the information in the corresponding process history information database is preferentially searched to extract the corresponding process information, and then the model of the production device in the production device information. Based on the information, the information in the corresponding processing history information database is searched to extract the corresponding processing information, and then the information in the production apparatus information database or the production apparatus operation information database is searched and the corresponding processing is performed. A production operation support system for a production apparatus according to the second or third aspect for extracting information is provided.

According to the fifth aspect of the present invention, the request from the user is a processing request for dealing with a trouble in the production apparatus, and the user information includes the user identification information of the user. The production device information includes the individual production device identification information of the production device associated with the user identification information of the user, and the individual production device identification information of the production device. A device configuration of a plurality of device components that includes the production device model information and that is further associated with both the individual production device identification information of the production device and the production device model information. The production device operation information is provided in each of the production device identification information of the production device, the model information of the production device, and the device component list information. The corresponding processing information extracted by the retrieval and extraction means includes at least one of instruction manual information, maintenance manual information, service manual information, and know-how information of the production apparatus, which are associated with each other. A configuration in which instruction information for performing at least one of replacement, adjustment, repair, and improvement operation of the device component in the device component list information associated with the extracted corresponding process information is included. A production operation support system for a production apparatus according to any one of aspects 1 to 4 is provided.

According to the sixth aspect of the present invention, the product information of the product produced by the production apparatus possessed by the user, the component information of the product, and the circuit formation to which the component is attached. First to 1, further comprising a database for object information including body circuit formation information of the body
A production operation support system for a production apparatus according to any one of aspects 5 is provided.

According to the seventh aspect of the present invention, the device component list information of the production device information is associated with both the individual production device identification information of the production device and the model information of the production device. Also provided is a production operation support system for a production apparatus according to a fifth or sixth aspect, which is associated with unit information of a plurality of units that are assembled by the plurality of apparatus components that make up the production apparatus.

According to the eighth aspect of the present invention, the user information of the user, the request from the user, and the user in response to the request from the user of the production apparatus for producing the product. Based on the production device information of the production device, the production device operation information associated with the production device information is retrieved, or among the user information, the production device information, and the production device operation information. Corresponding to at least one of the above, and the corresponding processing history information of the history of the past corresponding processing to the request from the user is searched, and the corresponding processing information for responding to the request. And outputting the extracted corresponding processing information, the corresponding processing information, at least the user information, the request from the user, and the production device information of the specified production device. In association with one provides a production operation support method of producing apparatus being characterized in that so as to store in the database.

According to a ninth aspect of the present invention, in response to the request from the user, the production apparatus which is associated with the user identification information of the user information of the user and which is the production apparatus information. After obtaining the production device identification information by specifying the production device of the user based on the model information of the production device associated with the individual production device identification information of
There is provided a production operation support method for a production apparatus according to an eighth aspect, wherein the corresponding processing information is extracted based on the obtained production apparatus identification information and the model information.

According to the tenth aspect of the present invention, when the production device operation information is searched to extract the corresponding processing information, the user of the user information of the user in the production device operation information is used. The instruction manual information, maintenance manual information, and service of the production apparatus, which is associated with any one of the individual production apparatus identification information of the production apparatus, which is the production apparatus information associated with the identification information, and the model information. There is provided a production operation support method for a production apparatus according to the eighth or ninth aspect, wherein at least one of manual information and know-how information is searched and corresponding processing information for responding to the above request is extracted.

According to the eleventh aspect of the present invention, in response to the request from the user, the user information, Based on the individual production device identification information of the production device in the production device information, first, the corresponding process history information is preferentially searched to extract corresponding process information, and then the production device information Based on the model information of the production device, the corresponding process history information is searched to extract corresponding process information, and then the production device information or the production device operation information is searched to extract corresponding process information. 8th
10 provides a production operation support method for a production apparatus according to any one of aspects 10 to 10.

According to the twelfth aspect of the present invention, the request from the user is a response processing request for a trouble of the production apparatus, and when the response processing information is extracted,
Necessary for resolving the trouble of the production device by searching the device component part list information of the device component parts that are associated with both the production device identification information and the model information of the production device and configure the production device. Various parts, and replace, adjust, repair, And a production operation support method for a production apparatus according to any one of the eighth to eleventh aspects, wherein the instruction information for performing at least one of the improvement operations is extracted.

According to the thirteenth aspect of the present invention, the product information of the product produced by the production apparatus owned by the user, the component information of the product, and the circuit formation to which the component is mounted. The object information database including body circuit formation information and the information in the corresponding processing history information database are searched to obtain the corresponding processing information. To provide a production operation support method for the production device.

According to the fourteenth aspect of the present invention, the device component list information of the production device information is associated with both the individual production device identification information of the production device and the model information of the production device. Information associated with unit information of a plurality of units assembled by the plurality of device constituent parts constituting the production apparatus, and searching for the apparatus constituent part list information to solve the trouble of the production apparatus Necessary parts to extract, and at the same time, exchange and adjustment of the above-mentioned equipment constituent parts in the above-mentioned parts list information from at least one of the instruction manual information, maintenance manual information, service manual information, and know-how information of the above-mentioned production equipment. Any one of 8th to 13th, which extracts instruction information for performing at least one of repair and improvement operation
A production operation support method for a production apparatus according to one aspect is provided.

According to a fifteenth aspect of the present invention, a request from a user of a production apparatus for producing a product is input, and a reception processing terminal device for outputting the request and reception information based on the request, and the reception A reception information database that is connected to a processing terminal and that receives and stores the request and the reception information from the reception processing terminal, and a reception information database that is connected to the reception information database. The person assignment information based on the stored reception information and the corresponding processing information for the request of the reception information is output to the assigned person, and the user in the reception information by the person in charge is output. And a progress management device that outputs progress management information of progress management of the response processing status for responding to the request from the above, and the reception information database. Is connected to the person-in-charge assignment and progress management apparatus, and the corresponding processing request information is input to the person in charge assigned by the person-in-charge assignment and progress management apparatus from the person-in-charge assignment information. While the response processing information for the request based on the response processing request information is input, the response processing report including the response information to the user for the response processing information, the member delivery information, the repair work information, or the inquiry response information. It is connected to the person-in-charge terminal for outputting information, the person-in-charge assignment and progress management apparatus, and the person-in-charge terminal terminal, and the person-in-charge assignment and progress management apparatus assigns the person-in-charge to the reception information. The information, the progress management information, and the response processing request information are input and stored, and the correspondence terminal for the response processing information is input by the terminal for the person in charge. When the processing report information is input and stored, and the person assignment and progress management device outputs the person assignment information based on the reception information to the person assigned. , Based on the reception information based on the request from the production apparatus user, the person-in-charge allocation information, the response processing information, and the response processing report information for the request that is the same as or similar to the request are used for the response processing. There is provided a production operation support system for a production apparatus, characterized in that it is provided with a corresponding processing support search and extraction means for searching and extracting in a database.

According to the sixteenth aspect of the present invention, the person-in-charge assignment and progress management information, the corresponding processing information, and the corresponding processing request information for the reception information that is the same as or similar to the reception information in the corresponding processing database. And a production means for producing quality information of the production apparatus, operation rate and productivity improvement information of the production apparatus, advanced correspondence information, and planning and development information of the production apparatus based on the correspondence processing report information. A production operation support system for a production apparatus according to the fifteenth aspect described above is provided.

According to the seventeenth aspect of the present invention, when new response processing is performed in response to a request from the user and information on the content of the response processing is created, the history creation means creates the new creation. There is provided a production operation support system for a production apparatus according to any one of the first to sixteenth aspects, in which the handled corresponding process information is stored in the corresponding process history information database.

[0023]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below in detail with reference to the drawings.

(First Embodiment) A production operation support system and method for a production apparatus according to a first embodiment of the present invention provides various support for production operations when producing products in various production apparatuses. A production operation support system and method. An electronic component mounting apparatus will be taken up as a specific example of the above production apparatus, and an electronic component mounting operation support system and method of the electronic component mounting apparatus when a component mounting board is produced by the electronic component mounting apparatus will be described.

Consider an electronic component mounting board production apparatus that performs an electronic component mounting board production operation for producing a circuit formed body such as a substrate on which a large number of electronic components are mounted (that is, an electronic component mounting board) as a product. This board production device is shown in FIG.
As shown in FIG. 2, a predetermined solder paste printing device 10 that prints a predetermined circuit pattern on the substrate with cream solder or the like, and a predetermined electronic component is mounted on the substrate on which the cream solder printing device 10 prints the cream solder. The reflow device 14 that melts the cream solder of the first and second electronic component mounting apparatuses 11 and 12 and the cream solder of the substrate on which the electronic components are mounted by the first to second electronic component mounting apparatuses 11 to 12 and then solidifies it by cooling. It is composed of In these apparatuses, the belt conveyor 16 automatically performs the substrate loading / unloading operation between the apparatuses.

Of the various devices described above, as an example,
The electronic component mounting board production operation in the electronic component mounting apparatus (hereinafter, typically indicated by reference numeral 1) in the first to second electronic component mounting apparatuses 11 to 12 will be taken up.

Here, the electronic component mounting board production operation is
In a narrow sense, it is a mounting operation in an electronic component mounting device that mounts an electronic component on a substrate, but in a broad sense, as described above, cream solder printing in a cream solder printing device that prints cream solder on the substrate. Operation and electronic component mounting operation in an electronic component mounting device that mounts electronic components on a board on which cream solder is printed.Furthermore, the electronic component mounting board with the electronic components mounted on the board is heated by reflow. Then, the reflow operation in a reflow device that melts the cream solder and then solidifies it to fix the electronic component to the substrate, and the quality inspection operation in the quality inspection device that inspects the quality of the substrate after the reflow process are also included.

In the following description, for ease of understanding, the electronic component mounting operation in the narrow sense will be mainly described, but the present invention applies to each operation in the broad sense, and further to the production operation in another production apparatus. It goes without saying that it is also applicable.

As an electronic component mounting operation, an electronic component mounting apparatus capable of producing an electronic component mounting substrate by mounting a large number of components such as electronic components on a circuit formed body such as a substrate is used in various countries and regions of the world. It is assumed that it will be delivered to the factory and used. In the above electronic component mounting device,
Although it includes mounting a mechanical component, an optical component, or the like instead of the electronic component, in the following description, the component is described as an electronic component in order to distinguish it from the device component, but is not limited to the electronic component only. Further, the circuit formed body is a resin substrate, a paper-phenol substrate, a ceramic substrate, a glass epoxy (glass epoxy) substrate, a circuit substrate such as a film substrate, a circuit substrate such as a single-layer substrate or a multi-layer substrate, a component, a housing, Alternatively, it means an object on which a circuit is formed, such as a frame.

Here, the electronic component mounting apparatus 1 is basically composed of a plurality of units. As shown in FIGS. 2 and 5, each unit is basically composed of a plurality of device constituent parts. There is. More specifically, the electronic component mounting apparatus includes a gantry unit 1a, a substrate transport unit 1b, a substrate holding unit 1c, an electronic component mounting head unit 1d, an electronic component mounting head drive unit 1e, a nozzle replacement unit 1f, and an electronic component supply unit. 1g, an electronic component recognition unit 1h, a board recognition unit 1j, a mounting operation control unit 1k, and the like. The gantry unit 1a
Other units are located in. The board transfer unit 1b includes a loader that carries the board into the electronic component mounting apparatus, an unloader that carries the board out of the electronic component mounting apparatus, and the like. The substrate holding unit 1c is composed of an XY table for positioning and holding the carried-in substrate at the mounting position. The electronic component mounting head unit 1d detachably holds a single nozzle or a plurality of nozzles that suck and hold electronic components. The electronic component mounting head drive unit 1e moves the electronic component mounting head unit 1d forward and backward in both directions of the X axis and the Y axis orthogonal to the gantry unit 1a. The nozzle replacement unit 1f is a unit in which a replacement nozzle for replacing a nozzle held in the electronic component mounting head unit is placed on standby and a nozzle currently in use can be placed. The electronic component supply unit 1g includes a parts cassette, a tray, a bulk feeder, a stick type feeder, and the like, and supplies the electronic component to an electronic component supply position where the nozzle can suck and hold the electronic component. . The electronic component recognition unit 1h is a unit for recognizing the posture of the electronic component held by the nozzle and obtaining correction information for correcting the position and posture of the electronic component during mounting. The board recognition unit 1j is a unit for recognizing the attitude of the board held by the board holding unit 1c and obtaining correction information for correcting the position and attitude of the electronic component at the time of mounting. The mounting operation control unit 1k has a memory 1km for storing an electronic component mounting program and mounting data for electronic components, boards, and the like, and the operation of each unit is controlled by the control unit 1kc based on these programs and data. It is a unit that produces electronic component mounting boards.

There is a request from the user regarding the electronic component mounting apparatus thus configured, for example, a request regarding various services such as replacement, adjustment, repair, and improvement of the apparatus component parts. .. A system and method for appropriately responding to such a request is described in the first section above.
1 is an electronic component mounting operation support system and method for an electronic component mounting apparatus according to an embodiment.

Specific examples of requests from users of the electronic component mounting apparatus are various services such as investigation of causes for troubles during mounting operation, replacement, adjustment, repair, and improvement of apparatus component parts. There is a demand for the quality of the electronic component mounting board to be produced, a demand for improving the operation rate and productivity of the electronic component mounting apparatus, and a requirement for improving the function of the electronic component mounting apparatus. More specifically, from the user, recovery from the machine stop of the electronic component mounting device, setup / correspondence of product model change, creation / optimization of NC program used for electronic component mounting operation, mechanical adjustment of the electronic component mounting device (For improving yield),
Layout changes, replacement / supply of electronic components, daily inspection / cleaning of electronic component mounting equipment, replacement of consumable components, environmental measures for electronic component mounting equipment (including energy saving), etc.

The requirements for the quality of the electronic component mounting board produced above include the occurrence of erroneous mounting, the occurrence of a shortage in which the electronic component is not mounted on the circuit board, and the cream solder printing apparatus in the preceding step of the electronic component mounting apparatus. Is placed, there is a demand for prevention of abnormal circuit formation when the cream solder is printed by the cream solder printing apparatus. In order to improve the operation rate and productivity of the electronic component mounting apparatus, machine troubles of the electronic component mounting apparatus (the frequent occurrence of small stop during the mounting operation of the electronic component mounting apparatus, the minimum IC chip nozzle of the electronic component mounting apparatus) Damage, seizure of the mounting head unit of the electronic component mounting device, maintenance of the electronic component mounting device (regular inspection of the electronic component mounting device, lubrication and cleaning, replacement of consumables, etc.), operation of the electronic component mounting device (electronic Improving the production direct rate (the number of production boards per unit time), which is the production rate per hour of the total line when producing component mounting boards, supporting the start-up of the production of electronic component mounting boards by the electronic component mounting device, 0.6 mm × width 0.3 m
m or vertical 0.4 mm × horizontal 0.2 mm, etc., and support for new technology electronic parts such as odd-shaped electronic parts and odd-shaped electronic parts). Requests for advanced function support include equipment upgrades and priority maintenance information (for example,
Requests such as provision of maintenance information based on repair forecasts for parts that require frequent repairs), layout information (for example, optimal layout information for improving operating rate or productivity), mounting new technology information, etc. is there. In addition, in order to meet the demand for advanced functions, it is possible to propose not only a combination of a plurality of electronic component mounting apparatuses of the same company, but also a combination with an electronic component mounting apparatus of another company. Therefore, for example, by storing information on electronic component mounting apparatuses of a plurality of companies in a database, it is possible to meet the requirements such as optimum equipment upgrades, layout information, and mounting new technology information for users. .

In response to these user's requests, the production department which produces the electronic component mounting apparatus accepts and processes the requests, and the service base near the user accepts the requests, It is considered that the corresponding processing is performed in cooperation with the production department.

As a more specific example, a large number of service bases spread globally all over the world, for example, a large number of service bases in Asia, a large number of service bases in North and South America, a large number of service bases in Europe, and a large number of Japan. It is assumed that there are regional bases such as the service bases of and the production department exists in Japan. As described above, an electronic component mounting operation support system and method for an electronic component mounting apparatus, which can share information with each other at a large number of service bases across a plurality of regions and can promptly and appropriately respond to a user's request, are constructed. That is one purpose of this embodiment.

The electronic component mounting board production operation support system of the electronic component device according to the first embodiment is shown in FIG.
As shown in FIG.
The mounting operation control unit 1k having the following (as another example, the control unit 1kc of the mounting operation control unit 1k may be used as a production operation support system control device), and a user information database 1001. When,
Electronic component mounting apparatus information database 1002 as an example of the production apparatus information database, electronic component mounting apparatus operation information database 1003 as an example of the production apparatus operation information database, correspondence processing history information database 1004, and target Object information database 10
05, search extraction means 1006, history creation means 100
7, an input unit 1009 such as a keyboard, a mouse, a voice input device, a touch panel arranged on a display or an input key of a portable electronic device, and an output unit 1010 such as a display or a printer.
The input means 1009, the output means 1010, and other databases, means, and control devices are connected by a communication line or the like, so that the electronic component mounting apparatus such as the user's factory is installed or near the user. It is also possible to input a request or search information from the service base or the like to the production operation support system control device 1000 of the mounting operation control unit 1k to search.

As shown in FIG. 3, the user information database 1001 stores the user information of the user of the electronic component mounting apparatus 1 that produces a product, for example, an electronic component mounting board on which a large number of electronic components are mounted. I remember. The user information includes, as user master information, a user name of the user, unique user identification information of the user (for example,
It includes serial numbers and alphanumeric characters), service location information near the user, and a global code indicating the user's location area. In some cases, when the user has a plurality of factories or production lines, the user information may include both the identification information of the user himself and the identification information of each factory or each production line. It may be. For example, as shown in FIG. 6, if the user information is “123-01” and “123-02”,
ABC company's aaa factory corresponding to "123", bbb
It means a factory and the above user information is "222".
If so, it means a DEF company corresponding to "222". In relation to the unique user identification information of the user as the user information, the user's address, telephone number, F
It is preferable to store user identification information such as an AX number, an e-mail address, and a person in charge in the user information database 1001.

As shown in FIGS. 3 and 6, in the mounting device information database 1002, as an example of electronic component mounting device information associated with the user information,
For example, a serial number for identifying the electronic component mounting apparatus used by the user is stored. Electronic component mounting device information above, information on user's electronic component mounting device (nearby service base information, service history, electronic component mounting device installation information and periodic inspection information, local language correspondence and laws (regulations)
User data including regional correspondence information (correspondence, environment correspondence, etc.), individual electronic component mounting device identification information of the mounting device associated with the user identification information, and individual electronic components of the electronic component mounting device. It includes model information of the electronic component mounting apparatus associated with the component mounting apparatus identification information. It is possible to include model master information including model information and electronic component mounting device identification information. As an example of the electronic component mounting apparatus identification information, as shown in FIG. 6, two electronic component mounting apparatuses are arranged for a user whose user information is “123-01”, and each electronic component mounting apparatus is arranged. The individual electronic component mounting device identification information
The model information is "MPV" for "23456" and "123457".
1 ”and“ MPV2 ”, on the other hand, three electronic component mounting apparatuses are arranged for the user whose user information is“ 123-02 ”, and the electronic component mounting apparatuses are individually arranged for each electronic component mounting apparatus. The identification information is "123460" and "123".
The model information is "MPV1" in "461" and "123462"
And "MPV1" and "MPV2". Further, one electronic component mounting apparatus is arranged for the user whose user information is "222", and "12345" is assigned as the individual electronic component mounting apparatus identification information of the electronic component mounting apparatus.
8 ”and the model information is“ MPV2 ”. By doing this, if the user information can be specified, the identification number and model of the electronic component mounting apparatus used by the user can be specified to some extent. In particular, the user is 1
When the electronic component mounting apparatus is used only for the table, the identification number and model of the electronic component mounting apparatus can be specified.

The electronic component mounting apparatus information is the individual electronic component mounting apparatus identification information of the electronic component mounting apparatus associated with the user identification information of the user, and the individual electronic component mounting apparatus of the electronic component mounting apparatus. Including the model information of the electronic component mounting device associated with the electronic component mounting device identification information, further, the individual electronic component mounting device identification information of the electronic component mounting device and the model information of the electronic component mounting device The device component list information of the device components constituting the electronic component mounting apparatus associated with both is provided.

The apparatus component parts list information is associated with both the individual production apparatus identification information of the electronic component mounting apparatus and the model information of the electronic component mounting apparatus, and constitutes a plurality of components of the electronic component mounting apparatus. Associated with the device component part unit information of a plurality of device component parts units each including the device component parts.

Generally, in the above-mentioned electronic component mounting apparatus, the specifications are different for each unit according to the request from the user side, and it is said that each unit is one model. In other words, specifically, even if the model is the same, it is possible to remove some of the units that make up the electronic component mounting device, depending on the product,
On the contrary, in many cases, the component parts of the device are different due to addition or different position adjustment in each unit. Therefore, in addition to the model information, the device component list information including the unit configuration and position adjustment information is often required.

On the other hand, as shown in FIG. 3, the electronic component mounting apparatus operation information database 1003 stores the electronic component mounting apparatus operation information associated with the electronic component mounting apparatus information. The electronic component mounting apparatus operation information is associated with each of the individual electronic component mounting apparatus identification information of the electronic component mounting apparatus or the model information of the electronic component mounting apparatus, respectively, handling instructions of the electronic component mounting apparatus It includes at least one of document information, maintenance manual information, service manual information, and know-how information. It preferably contains all of this information. The electronic component mounting apparatus operation information may include serial number information for organizing various information of the electronic component mounting apparatus operation information.

Here, the "service" means various operations such as replacement work, adjustment work, repair work, and improvement work of the electronic component mounting apparatus when trouble occurs in the electronic component mounting apparatus. Means work. The instruction manual information means information for explaining how to handle the electronic component mounting apparatus. The maintenance manual information means information that is not included in the instruction manual information at all or partially included in the instruction manual information, and is necessary for maintenance. The service manual information means information that is not included in the maintenance manual information or partially included in the maintenance manual information, and is necessary when performing the service. Also, know-how information is information that is not included at all or is included in the instruction manual information, maintenance manual information, and service manual information. It is useful information accumulated empirically when doing service.

As shown in FIG. 4, the electronic component mounting operation information database 1003 is, specifically, a device component component information database 1011, a document information database 1012, a field information database 1013, and a customer service. There is an engineering (CSE) information database 1014 and a bench repair information database 1015.

Database 10 for device component information
In FIG. 7, as an example of the device component information, as shown in FIG. 7, firmware information, device component inventory information at each service location, device component price / delivery information, device component new registration / Change history information, compatibility information of device components (including compatibility information accompanying revision history of revision of device components or devices. Further, the electronic component mounting apparatus has a relatively long life, for example, an electronic component mounting apparatus. As an example of the device constituent parts of the mounting operation control unit 1k of No. 1, the compatibility information of the device constituent parts when one IC is discontinued and replaced by an alternative IC is included.) Equipment component items, order list,
It also includes shipping information based on orders received and information on sending device components. )and so on. Further, in the device component part information database 1011, the device component part number management system information (change history information by adding a new part number while keeping the original part number when the device component part is improved for removing defects of the device component) For example, when changing the material or structure because the tip of the nozzle is easily chipped,
Register the original part number and the new part number. ), Device component part number data download information (when downloading change history information to the site, data is downloaded to register in the part number management system), device component installation information, when device component is shipped by airmail Of flight advice information about the airline flight, information on batch changes in sales prices of device components (information that changes the price in batches every year by exchange, information that changes the price for each user in batches), device configuration Parts price quote Purchase request automation information (register product number. Estimate cost and purchase price from parts drawings and materials), production discontinuation model management information (information whether to leave parts when production discontinuation of model body. For example, If one part is also used by another model, it is managed by the other model side, and if another part is only this production discontinued model,
It will be discontinued 10 years after production is discontinued. ), Device component ordering / ordering management information (for example, quality report information such as electronic component mounting on an electronic component mounting device during running-in during the warranty period, emergency order information such as device component parts necessary for repair (consumable parts such as The nozzle comes into contact with the part to be mounted (ceramic, etc.), so it will be replaced when the tip is worn or the like and the length is less than the predetermined length. However, information indicating that the consumable parts should be kept in stock at intervals of a certain period in advance, information on emergency orders that occur when mechanical damage or unexpected damage occurs, etc.) Information (Regular products are consumable items, and the tip of the nozzle, which is a consumable item, wears away and decreases, and the length is less than a predetermined length. Exchange Includes information such as lifespan of consumables that can be estimated from the time of request and that varies depending on the usage frequency on the user side even if the same consumables are used.), And information linked to the document information database (document When there is changed information in the information, information for changing information related to the changed information), drawing management system (E
Information related to cooperation with the ISP (information for changing information related to the changed information when there is changed information in the information of the drawing management system) and the like are also stored.

The above document information database 10
12, the instruction manual information of the electronic component mounting apparatus,
Maintenance manual information, technical information, service manual information, information on the old model of the electronic component mounting apparatus, and the like are stored. Further, in the document information database 1012, as shown in FIG. 8, document download information regarding download of various information, the mounting operation control unit 1k of the electronic component mounting apparatus 1 associated with each electronic component mounting apparatus 1 are stored. Information of control program logic chart (PLC), the mounting operation control unit 1 associated with each electronic component mounting apparatus 1
Control wiring diagram information of k, update system information of each information, cooperation information with the device component part information database 1011 (when there is changed information in each information, change information related to the changed information Information), cooperation information with the field information database 1013 (information for changing information related to the changed information when there is changed information in the field information), user information database Information related to 1001 (information for changing information related to the changed information when there is changed information in the user information) and the like are also stored. When there is changed information in each of the above-mentioned information, when the connection information is treated as information for changing the information related to the changed information, for example, the individual production device identification information of the production device ( For example, "serial number of electronic component mounting device" or "product number" can be used as a common key.

The field information database 101
In FIG. 3, as shown in FIG. 9, failure diagnosis advice information (tree-like order information for searching the cause of failure), repair know-how information, repair restoration material supply support information (shipping information of restoration materials for management numbers for failures). Is stored. Further, in the above field information 1013,
Service call reception database aggregation & subject management information, service call reception database master management information, priority property management function construction information (information to build priority property management function to manage properties with priority)
Are also remembered.

The database for customer service engineering (CSE) information 1014 shown in FIG.
As shown in FIG. 0, how many electronic component mounting apparatuses are required to produce a product to be produced, which electronic components are mounted on the board by each electronic component mounting apparatus, Consulting service information, which is information for providing consulting services such as what kind of specifications the unit configuration and device configuration component configuration should be, important maintenance points or parts in the electronic component mounting device,
Alternatively, priority maintenance / regular inspection information, which is information about places or parts that should be regularly inspected, training information such as what kind of training should be given to workers when handling electronic component mounting equipment, mounting Standard information, new electronic component information (electronic component library), mounting method / process improvement information, etc. are stored.

Bench repair information database 101
In FIG. 5, as shown in FIG. 11, information indicating that the device component of the electronic component mounting device is brought into a service base or the like and is repaired, for example, a repair requester, electronic component mounting of the device component to be repaired The user of the device, the device component number of the device component, the scheduled repair days, the repair content, the person in charge of repair, the notes, etc. are stored.

As shown in FIG. 12, the correspondence processing history information database 1004 is associated with at least one of the user information, the mounting apparatus information, and the mounting apparatus operation information. In addition, the correspondence processing history information (including the machine chart information and service case information of the electronic component mounting device of the user) of the history of the past response processing to the request from the user, and the drabble shooting case information are stored. is doing. At this time, the corresponding processing history information of the history of the past corresponding processing with the same electronic component mounting apparatus identification information is stored, and the corresponding processing history information of the past corresponding processing history of the electronic component mounting apparatus of the same model is stored. It is stored in a searchable manner. As an example of response processing history information, when a nozzle is damaged, the cause of nozzle damage, nozzle replacement work procedure and time, device component number of the replaced nozzle, adjustment of electronic component mounting device after nozzle replacement, or maintenance work procedure And associated with at least one of the user information, the mounting apparatus information, and the mounting apparatus operation information of the electronic component mounting apparatus in which the nozzle is damaged due to time and time, preferably all of these information. I remember it. Therefore, when the correspondence processing history information is stored in association with all the information, the correspondence processing is performed based on any one of the user information, the mounting apparatus information, and the mounting apparatus operation information. The history information can be searched. For example, the model M1 of the electronic component mounting apparatus is a model M that is a different model after three years.
When changed to 2, the device of the model M1 and the device of the model M2 are similar to each other in that they are liable to be broken, and information about difficult to use, information about difficult to replace or maintain,
If information about vulnerable points can be shared, and if the model M1 and model M2 are related so that they can be referenced from each other, the model M2 can handle them even if there is no corresponding processing history information. Corresponding processing history information that can be referred to from the corresponding processing history information can be searched for using a product number, a part name, a unit name, or the like as a keyword and used for the corresponding processing in the model M1.

The object information database 1005
As shown in FIG. 3, the product information of the product produced by mounting the electronic component by the electronic component mounting apparatus 1 owned by the user, the component information of the product, and the mounting of the component. Circuit forming body information of the formed circuit forming body. The product information includes a product number, the number of products to be produced, the planned number of production days, and the like. The above component information includes
The types, shapes, and types of electronic components that should be mounted on each product
Size, thickness, electrical characteristics, color, weight, suction nozzle type, electrode placement location, number of electrodes, number of electronic components, placement location of electronic components in circuit-formed body, supply form of electronic components and There is a supply position. The circuit forming body information includes distinction between a single layer and a multilayer, material, size, thickness, weight, color, 1
It is whether or not multiple circuit-formed bodies are built in a single circuit-formed body so that they can be divided in a later process.

As shown in FIG. 3, the retrieval and extraction means 10
Reference numeral 06 denotes a mounting device information database 1002, a mounting device operation information database 1003, a corresponding process history information database 1004, or the object based on the user information in response to a request from the user. For example, software is configured to search the information in the information database 1005 and extract the corresponding processing information. Normally, the search and extraction means 1006
First, based on the user information and the individual electronic component mounting apparatus identification information of the electronic component mounting apparatus 1 in the electronic component mounting apparatus information, in response to the request from the user, , The above-mentioned correspondence processing history information database 1
The information in 004 is preferentially searched to extract the corresponding processing information. Then, based on the model information of the electronic component mounting apparatus 1 in the electronic component mounting apparatus information, the information in the corresponding processing history information database 1004 is searched to extract the corresponding processing information. Next, information in the electronic component mounting apparatus information database 1002 or the electronic component mounting apparatus operation information database 1003 is searched to extract corresponding processing information. As described above, the search / extractor 1006 has a function capable of performing three-step extraction work. However, when useful processing information can be extracted in the first step, subsequent extraction work is performed. You may cancel. Similarly, when useful correspondence processing information can be extracted in the second stage, the subsequent extraction work may be stopped. The reason for carrying out in three stages in this way is, as the first stage, whether or not any response processing has been performed in the past in response to a request from the user, and the response processing stored for the same electronic component mounting apparatus. The history information is preferentially searched, then the corresponding processing history information stored for the electronic component mounting apparatuses of the same model is searched as the next priority order, and useful information is extracted by these two stages. This is because, when it is not possible to obtain the effective correspondence processing information efficiently, by searching the correspondence processing history information in a wide range including a wide range of other models, when it cannot be obtained. Also,
The search / extractor 1006 automatically performs two steps or three steps.
The extraction work up to the stage may be performed to extract two or three types of correspondence processing information, and the operator may compare and examine the correspondence processing information to obtain more effective correspondence processing information.

The correspondence processing information extracted by the retrieval and extraction means 1006 is the replacement, adjustment, repair, improvement of the device constituent parts in the device constituent parts list information associated with the extracted correspondence processing information. And including instruction information for performing at least one of the operations.

As shown in FIG. 3, the history creating means 10
Reference numeral 07 refers to the request from the user by the search and extraction unit 1006, associates the response processing information extracted as a result of the search with the request from the user, and outputs the response processing history. Information database 10
It is stored in 04. In this case, when useful information is obtained in the first step, such information is already associated with the request from the user, the user information, and the electronic component mounting apparatus identification information. In particular, there is a case where it is not necessary to store it in the corresponding processing history information database 1004. However, when the information obtained in the second step or the third step is useful information, such information, the request from the user, the user information, and the electronic component mounting apparatus identification information are included in the information. The correspondence process history information database 1004 needs to be stored so as to be associated. In addition, when the corresponding processing is newly performed without obtaining any useful information even in the above three-step extraction work and information such as the corresponding processing content is created, the corresponding processing information and the request from the user. It is necessary to store it in the correspondence process history information database 1004 so as to be associated with the user information and the electronic component mounting apparatus identification information.

As an example, as shown in FIG. 29, a data link structure between various pieces of information will be described below. With the following data link structure, 1
Based on one piece of information, other information linked based on one or more pieces of data can be searched and extracted by the search / extracting means 1006.

A part of the user information in the user information database 1001 is configured as an example, and specific examples of the service base information that receives a request from the user include a service base name and each service base. The information includes information such as a service location code of the user name, a user name, a serial number of the electronic component mounting apparatus, a purchase history of the device component of the electronic component mounting apparatus of the user, and a user identification symbol (user code).

The mounting apparatus information database 1002
As a specific example of the user data mainly as the electronic component mounting apparatus information in the above, a user name, a serial number of the electronic component mounting apparatus, an installation data group of the electronic component mounting apparatus, and an electronic component mounting apparatus The information includes a machine history, a purchase history of device components of the electronic component mounting apparatus, and a user identification symbol.

Database 10 for device component information
A specific example of the quality report information, which is a kind of the device component ordering management information in 11, is a user name and
The information includes a serial number of the electronic component mounting apparatus, a phenomenon in the quality of the electronic component mounting apparatus, a processing for responding to each phenomenon, a device component used at each processing, a user identification symbol and the like.

Corresponding processing history information database 10
Specific examples of the machine chart information as an example of the above-mentioned correspondence processing history information in 04 include the user name of the electronic component mounting apparatus, the serial number of the electronic component mounting apparatus, the service history of the electronic component mounting apparatus, and It includes information such as a phenomenon in the service, a response process for each phenomenon, a device component used in each response process, and a user identification symbol.

As a specific example of the user master information which constitutes part of the user information in the user information database 1001, as an example, a global code of the user's location, a user name, and each use Information such as the name of the service location corresponding to each person is included.

The mounting device information database 1002
Specific examples of the model master information that configures a part of the above model information in the above are the model name of the electronic component mounting device, the common name of the electronic component mounting device, the model number of the electronic component mounting device, and the electronic component. Information such as the serial number of the mounting device is included.

Specific examples of the serial number information for organizing various information of the electronic component mounting apparatus operation information in the electronic component mounting apparatus operation information database 1003 are the document number of the apparatus component list and the electronic number. A document number of an instruction manual for the component mounting apparatus, a ROM version in which a control program logic of the mounting operation control unit 1k of the electronic component mounting apparatus 1 is recorded,
It contains information such as user identification symbols.

The mounting device information database 1002.
As specific examples of the device component list information of the component mounting device information in, the serial number of the electronic component mounting device, the document number of the device component list, (machine) configuration table of the device component list, The illustration number of the device component in the device component list and the product number of the device component (or the product number of the unit assembled by multiple device components or both the product number of the device component and the product number of the unit)
And information such as the product name of the device component.

As a specific example of the instruction manual information of the electronic component mounting apparatus operation information in the electronic component mounting apparatus operation information database 1003, a serial number of the electronic component mounting apparatus and a handling explanation of the electronic component mounting apparatus are given. Contains information such as the document number of the book.

Database 10 for device component information
Specific examples of the firmware information (firmware information which is a sequence program of the above apparatus) in 11 include the serial number of the electronic component mounting apparatus, the type of the mounting operation control unit 1k of the electronic component mounting apparatus, and parameters (optional specifications). Parameters for
For example, using the port of RS-232C in ROM, N
(Parameters for exchanging C data, etc.)
, SW (switch) and JW (jumper wire)
And a change history (a history of specification changes, for example, a history that a certain part of the servo motor has been changed to a motor of a different type) and the like.

Corresponding processing history information database 10
Specific examples of the service case information as an example of the correspondence process history information in 04 are model names of electronic component mounting apparatuses that are the target of the service cases, phenomenon information of the service cases, and correspondence processing cases for the phenomena. , Information such as the model number of the electronic component mounting device is included.

Database 10 for device component information
As a concrete example of the above-mentioned device component information in 11, the product number of the device component of the electronic component mounting device (or the product number of the unit assembled by a plurality of device components or both the product number of the device component and the product number of the unit) And the product name of the device component, the product number change information of the device component (or the product number of the unit assembled by a plurality of device components or both the device component product number and the unit product number), and the electronic component mounting device And the information such as the model number of the electronic component mounting device.

Database 10 for device component information
Specific examples of the device component inventory information in 11 include a service base code, a product number of the device component of the electronic component mounting device (or a product number of a unit assembled from a plurality of device components or a device number and a unit of the device component). Information), the number of inventory of device components, and FOB price.

Database 10 for device component information
As a specific example of the device component delivery information in 11, the product number of the device component of the electronic component mounting device (or the product number of the unit assembled by a plurality of device components or both the product number of the device component and the product number of the unit) It includes information such as the product name of the device component, the delivery date reply of the device component, the shipping information of the device component, and the flight schedule at the time of shipping the device component.

According to such a data link structure,
Using the "user name" as a key, the related service base information, the user information, the quality report information,
The machine chart information and the user master information can be linked and searched and extracted. Also, by using the “serial number of the electronic component mounting device” as a key, the related service base information, the user information, the quality report information, the machine chart information, the model master information, and the serial number The number information, the device component list information, the instruction manual information, and the firmware information can be linked and searched and extracted. Also, using the "user identification symbol" as a key, the related service base information, the user information, the quality report information, the machine chart information, the user master information, and the serial number information. The device component list information, the instruction manual information, and the firmware information can be linked and searched and extracted. Further, it is possible to search and extract by linking the related quality report information and the machine chart information with the "phenomenon" as a key. In addition, "correspondence processing"
Using the key as a key, the related quality report information and the machine chart information can be linked and searched and extracted. Further, it is possible to search and extract the related quality report information and the machine chart information by linking them with the "device component to be used" as a key. Also, by using the "product number" (or the product number of a unit assembled from a plurality of device components or both the product number of the device component and the product number of the unit) as a key, the related device component list information and the device component Information, the device component inventory information, and the device component delivery information can be linked and searched and extracted. Further, by using the "product name" as a key, the related device component list information, the device component information, and the device component delivery information can be linked and searched and extracted. Also, with the "model number" as a key, related model master information above,
The device component information and the service case information can be linked and searched and extracted. Also, by using the "model name" as a key, related model master information above,
The device component information and the service case information can be linked and searched and extracted.

A specific search / extract operation by the production operation support system and method of the production apparatus of the first embodiment having the above configuration will be described below.

For example, when the above-mentioned request is made by the user by telephone, fax, e-mail, or the like, the user information of the user is first acquired in the reception department. That is,
One of the user information, for example, user identification information obtained from the user name is obtained. For example, in the initial screen of the input screen of the display used in the production operation support system for the production apparatus according to the first embodiment of FIG. 14, “Customer's” or “Cust” at the upper right is displayed.
After clicking "Omer Information" to display the screen shown in Fig. 15, "Customer Inde"
User identification information is obtained by clicking the basic information of "Information" in "x", inputting the user name in the search field, and then searching.

Then, based on the user identification information obtained from the user name, the search / extracting means 1006 searches the information in the user information database 1001.
The production device identification information of the production device of the user, such as a serial number, is extracted from the user identification information.

Then, the production device information database is searched based on the extracted production device identification information,
The model information of the production device related to the production device identification information, for example, the model name is extracted.

That is, if the minimum information can be obtained from the user, the electronic component mounting apparatus of the user can be specified or almost specified. If the user is using multiple electronic component mounting devices and cannot identify one of the multiple electronic component mounting devices, use additional information such as the model name or serial number as appropriate in addition to the user name. If acquired from a person, any one of the plurality of electronic component mounting apparatuses can be specified.

Then, based on the extracted user identification information, the production apparatus identification information, and the model information, the electronic component mounting apparatus information database 1002, the electronic component mounting apparatus operation information database 1003, or the above. Information in the corresponding process history information database 1004 is searched to extract corresponding process information. As an example, all three types of databases are searched. As an example, as the search key, the one associated with all of the user's identification symbol, model name, and serial number is set as the highest level information, and any two of the user's identification symbol, model name, and serial number are used. The related information is the information of the next rank, and the information related to any one of the user identification symbol, model name and serial number is arranged as the lowest information,
It becomes possible to output and display on a display or the like. By doing so, the person who performs the corresponding process can accurately extract the optimum corresponding process information in the shortest time.
This is effective when the corresponding process information is searched and extracted based on a plurality of search keys.

Next, the content of the above-mentioned request, for example, the type of request (such as the type of replacement, adjustment, repair, and improvement of the device constituent parts) or the type of the condition (such as the state) Understand phenomena. The grasping process may be performed before the search and extraction process, or may be performed simultaneously with the search and extraction process. Here, “simultaneous” can mean that the computer performs the search and extraction process while listening to a request from the user by telephone or the like.

Next, the corresponding process corresponding to the above request is found from the information retrieved and extracted previously. At this time, as described above, multiple pieces of information have been extracted,
In addition, when the ranking is performed from the higher rank to the lower rank, the correspondence processing information can be more efficiently found from the upper rank side. Further, depending on the request content, a search key extracted from the request content may be used to further search the information in the database by the search / extracting means 1006 to extract more appropriate information.
In this case as well, ranking may be performed when a plurality of pieces of information are extracted. In particular, when the information in the corresponding process history information database is searched and extracted, it is possible to rank and arrange the latest information as the highest level, and output and display it on a display or the like. Become.

Then, based on the extracted corresponding processing information, the corresponding processing for the request is performed. That is, more specifically, in response to a repair request when the electronic component mounting apparatus fails as an example of a request from the user, a defective portion is found, and a response method or a case is searched and extracted by the search and extraction unit 1 described above.
The database is searched by 006 to extract appropriate information to obtain the optimum corresponding processing information, and based on the corresponding processing information, the user is advised to replace, adjust, and repair the device component parts. It performs response processing such as carrying out, checking inventory of equipment components, providing prices of equipment components, ordering equipment components, and dispatching service persons. If you want to check the inventory of equipment components,
In the screen of No. 5, "Support" or "Supo"
After clicking "rt Information",
Click "Global inventory search" on the left side, and click
Display the screen as shown in. Then, in the screen of FIG. 16, the serial number “N238AS” of the device component is displayed.
Enter "E1-023" to search. Results are shown in FIG. Here, it is displayed that the above-mentioned device components have a name of fan motor AC15W and that there are a total of five stocks in the world. Next, FIG. 18 shows a screen when the inventory status of the device component parts in each area is further searched and displayed in FIG. "STATIO
"PIST" and "PFA" displayed in the column of "N" indicate abbreviations of service bases around the world. Here, it is displayed that there are two device constituent parts at the service base of "PFAE" (here, the number of areas with a small time difference) and one at the service base of "PIEL".

Further, the maintenance manual information, the instruction manual information, the service manual information, which describes the corresponding processing information using the unit information such as the serial number of the electronic component mounting device, the product number of the device component and the unit number as a key, When searching for know-how information or the like, click "Download" on any screen to display a screen as shown in FIG.
Screen, click "Maintenance Manual", "Instruction Manual", "Service Manual", "Other Documents", etc. on the left side, and click the serial number of the electronic component mounting device or the product number or unit number of the device component. Enter "etc." to search and extract. In addition, by appropriately clicking the necessary items displayed on the screen, the corresponding information can be searched and extracted.

As a more specific example, in the case of displaying the device component parts list, in other words, the parts list, on either screen, "Documentation" is displayed.
Alternatively, “Document Information” is clicked to display a screen as shown in FIG. 20, and in this FIG. 20, the serial number of the device component is “9.
1H03753 "is input to perform a search and FIG. 21 is displayed. Then, by clicking the "Search" button and continuing the search, the document information is displayed as shown in FIG. Among these, "Q122137B
The parts list of "15" is designated and the screen of FIG. 23 is displayed. Then, the document number "FN1P783F
When the illustration of the main controller of "0-079" is designated, the illustration of the main controller is displayed as image data of the parts list as shown in FIG.

Then, after the handling process is completed, the handling process information actually performed in response to the request from the user is associated with the request from the user, and the handling process is performed by the history creating means 1007. Store in the history information database. As a result, in response to the same or similar request from the user next time, it is possible to more appropriately and promptly perform the handling process by utilizing the handling process information of this time.

Note that FIG. 25 is a screen after clicking "Data Register" on any screen, and displays the installation information of the electronic component mounting apparatus among the user information, specific information, quality report, and the like. It is a screen when searching and extracting. FIG. 26 is a screen showing "World Site Map" or "World" on either screen.
FIG. 27 is a screen after clicking “dMap” and is a screen when another search and extraction process is performed on the item displayed at the left end in the screen of FIG. 26.

FIG. 27 shows the message "M
machine Status "or" Machine
FIG. 28 is a screen after clicking “Status Information”, and is a screen when another search and extraction process is performed on the item displayed at the left end in the screen of FIG. 27. For example, in FIG. 28, when the revision notification information in the firmware information (for example, the information of the ROM having the algorithm revised to increase the recognition degree of the camera) is searched and extracted, the “revised revision” is displayed on the screen of FIG. 27. It is a screen which shows the result of clicking "notification information."

According to the first embodiment, the production device information is associated with the user information of the user of the production device 1 that produces the product, and the production device operation information is associated with the production device information. Therefore, the production device information can be specified or roughly specified based on the user information, and further, the production device operation information can be specified or roughly specified based on the production device information. ,
Even if all three types of information of the user information, the production apparatus information, and the production apparatus information are not known, at least, if the user information is obtained, the production apparatus operation information is specified or roughly specified. You can Therefore, the minimum necessary information can be specified or roughly specified with a small amount of information, based on the specified or roughly specified user information, in response to a request from the user, the production device information database or To search the information in the database for production device operation information or the database for the corresponding processing history information to extract the corresponding processing information, and perform the corresponding processing to the user's request promptly and appropriately by the extracted corresponding processing information. You can On the other hand, the response processing information extracted by searching for the request from the user is stored in the response processing history information database in association with the request from the user. They can be prepared to respond more quickly and appropriately to the next similar request from. Therefore, it is possible to shorten the response time to the request from the user, shorten the lead time, and realize the early repair, and it is possible to perform the shortest course response processing based on the sharing of knowledge and experience.

Therefore, if the electronic component mounting operation support system and method are used, the request can be made regardless of whether the person who has received the request or the person who is about to respond to the request has experience in handling the request. Based on the user information, information in various databases of the electronic component mounting operation support system can be searched to promptly and appropriately extract corresponding processing information, and support the corresponding processing operation so that appropriate processing can be performed. You can

More specifically, according to the first embodiment, for example, various requests from the user (for example, a request for restoration of a component mounting apparatus whose operation has stopped due to some cause or a change in the product model) Setup or response request, creation or optimization of NC program for electronic component mounting, mechanical adjustment of component mounting device (to improve yield), layout change of multiple component mounting devices Request, replacement or supply of electronic parts, daily inspection or cleaning, replacement of consumable parts, environmental measures (including energy saving measures), etc. Since the production device information can be specified or roughly specified based on the above, and further the production device operation information can be specified or roughly specified based on the production device information, the above-mentioned use Without proven all three types of information between the information and the production equipment information and the production apparatus information, minimum, as long it gives the user information and the manufacturing apparatus operation information may identify specific or generally. Therefore, the minimum necessary information can be specified or roughly specified with a small amount of information, and the user's request can be promptly and appropriately addressed. In particular, conventionally, it takes time and effort to find a service manual created in writing or past service records by hand, and not only the response processing efficiency is poor as a whole, but also the service quality may be deteriorated or delayed. However, according to the first embodiment described above,
There is no need to search for written service manuals and past service records by hand, and time and effort can be greatly reduced, and overall processing efficiency can be greatly improved, resulting in a dramatic improvement in service quality. Can be improved. In addition, by searching for correspondence processing information using a communication line, etc., regardless of location and time,
It is possible to promptly and appropriately perform the handling process corresponding to the user's request.

Further, for example, handling manual information, maintenance manual information, service manual in which the corresponding processing information is described by using the unit information such as the serial number of the electronic component mounting device, the product number of the device component, and the unit number as keys. As a result of being able to realize multi-faceted search, such as searching information and know-how information, the lead time for responding to user requests can be shortened, in other words, the process of responding to user requests can be done more quickly and accurately. It can be carried out.

Also, an environment in which anyone (or only a person who has undergone certain authentication) can refer to it anytime, anywhere can be realized at the minimum cost, and regardless of differences in location, time, and language, user's request The same handling process can be performed for
Information such as service manuals can be handled as text data or image data, not as paper-printed documents, so it is possible to distribute these data in a timely manner at the lowest cost and to search and extract for use. In addition, it is possible to reduce the storage space at each service base and manufacturing company.

Further, according to the production operation support system and method of the production apparatus according to the first embodiment, it is possible to realize an environment in which optimum information can be appropriately referred to for each electronic component mounting apparatus, and to use it. It is possible to maintain information that is rooted in the field of responding to and processing requests from persons.

Further, by searching the device component part list information of the device component parts which are associated with both the production device identification information and the model information of the production device and which constitute the production device, the trouble of the production device is solved. Since it is possible to extract the parts necessary for solving, detailed global customer service based on the unit configuration of the electronic component mounting device and the device component component configuration in the user's factory and the machine unit of the electronic component mounting device The activity can be realized, and it is possible to reduce the corresponding processing that is not suitable for the device component.

Further, by searching the device component list information of the device components which are associated with both the production device identification information and the model information of the production device and which constitute the production device, the user's request is made. Since it is possible to extract the parts necessary for handling as correspondence processing information, it is possible to shorten the lead time of the equipment component sales business by coordinating with the ordering of the equipment component and the introduction work of the equipment component. In addition, it is possible to eradicate the corresponding processing that is incompatible with the device components.

Even if the specifications of the electronic component mounting apparatus are different for each model, in addition to the model information,
If the search and extraction process is performed using the device component list information, service case information requested by the user for troubles such as breakdowns and improvement, response process history information, manufacturable board information, mountable Purchase physical information such as various electronic component information, placement of boards and electronic components, electronic component mounting speed, operational information such as electronic component mounting sequence, electronic component mounting equipment facility information, electronic component mounting equipment Information such as whether it is within the later warranty period, service person dispatch request information, user urgency information, request phenomenon classification information, request response processing classification information, etc. It is possible to obtain the information necessary for the handling process from the fragmentary information.

If necessary, by accessing the database of the drawing management system (EISP), it is possible to obtain information for supporting discontinuation of production or improving quality as support for existing machines. . Also, the order specification information (SPEC-
M) database, drawing management system (EISP) database, electronic component mounting equipment manufacturing information (DEMA).
By accessing the database of (ND), it is possible to efficiently proceed with product manufacturing on the product manufacturing line based on order information, manufacturing command issue information, product manufacturing information, document information, shipping information, etc. It is possible to understand market quality information, provide easy-to-understand support, and provide and share information. Further, for the user, maintenance downtime can be shortened and productivity improvement support information can be obtained. For sales companies and service locations, full-time support is available 24 hours a day and 365 days a year. Specifically, it is possible to improve the immediate delivery rate, in other words, to enhance inventory (adequate inventory content). That is,
It is possible to systematically dock docking of sales, procurement, and inventory to create a system that can secure appropriate inventory.
In addition, it is possible to completely secure responsible inventory (consumables, maintenance device components, priority maintenance device components, unit of device components) and thoroughly reduce distribution time.

In addition, it is possible to enhance the information on the components of the apparatus. That is, it is possible to reduce the number of inquiries, quickly, surely and accurately, by enriching the contents. Specifically, information (device component part number information, device component inventory information, new electronic component mounting device, and what kind of device component should be stocked for a new unit assembled with the above-mentioned plurality of device components. New product inventory information about Kika (Initial Guidance Parts I)
information), various information regarding device components, etc.) can be provided online.
Further, it is possible to realize the provision of information that comprehensively utilizes the drawing management system (EISP), document information, field information and device component information. It also realizes the creation and early provision of device component information linked to the release of new products (part number registration, information on what device components should be in stock for new electronic component mounting device or unit products, etc.). can do. Further, it is possible to realize the accuracy and content of the information about the device component list, the electronic component mounting device, and the information about what device component should be stocked for the new product of the unit.

Further, it is possible to improve work efficiency.
In other words, it is possible to thoroughly reduce the manual work of both parties (thorough reform of each work). Specifically, inventory management, office work (product number registration processing, change processing, sales processing, physical distribution processing, etc.), inventory, sales, and procurement operations can be realized.

(Second Embodiment) A production operation support system and method for a production apparatus according to a second embodiment of the present invention mainly relates to a reception system for receiving a request in the first embodiment. That is, a production operation support system for a production apparatus, and in particular, a response processing support system, which assists an appropriate response process to the above request from a user of a production apparatus performing a production operation for producing a product. Regarding

Conventionally, when there is a request for repair or the like from a user who is using a production apparatus such as a component mounting apparatus, the above-mentioned request is temporarily accepted by a receptionist by telephone or the like. Thereafter, a person in charge who should respond to the received request is selected, and the received request is transmitted to the selected person in charge so that the person in charge can handle the received request.

However, in the above system, since each person in charge responds to the received request individually, even if different persons in the past have performed similar response processing to similar requests, such response processing information Is known only to the person in charge, and cannot be known to other persons in charge. For this reason, a person other than the person who has the handling process information searches for the handling process information or repeatedly searches for thoughts and errors to find out the handling process information. There is a problem that quality may be deteriorated or delay may occur.

Therefore, an object of the second embodiment is to solve the above problems, and to provide a processing support system for a request of a production apparatus user which can rationalize service call reception and improve accuracy. To do.

As shown in FIG. 13, the response processing support system for the request from the user of the production apparatus is a response processing support system control device 2000 and a reception processing terminal 200.
1, a reception information database 2002, a person-in-charge assignment and progress management apparatus 2003, and a person-in-charge terminal 2004
And a correspondence processing database 2006 and a correspondence processing support search / extraction means 2007.

The reception processing terminal 2001 is composed of, for example, a personal computer and is connected to the reception information database 2002. A request from a user of a production apparatus for producing a product is received by the reception processing terminal 2001 from the reception information database 20.
No. 02 is input and stored, and the request and reception information based on the request are output from the reception processing terminal 2001.

The reception information database 2002 is
It is connected to the reception processing terminal 2001, and the request and the reception information are input and stored from the reception processing terminal 2001.

Person in charge assignment and progress management apparatus 2003
Is connected to the reception information database 2002,
The person-assigned information based on the reception information stored in the reception information database 2002 and the processing information for handling the request for the reception information are output to the assigned person, and The progress management information of the progress management of the response processing status for the response to the request from the user in the reception information is output.

The person-in-charge terminal 2004 is composed of, for example, a personal computer, is connected to the reception information database 2002 and the person-in-charge allocation and progress management apparatus 2003, and is in charge of the person-in-charge allocation and progress management apparatus. The corresponding processing request information is input to the person in charge assigned by the person in charge assignment information, and the corresponding processing information for the request based on the corresponding processing request information is input, while the corresponding processing information is input. The response processing report information including the response information to the user, the member delivery information, the repair work information, or the inquiry response information is output.

The correspondence processing database 2006 is
It is connected to the person-in-charge assignment and progress management apparatus 2003 and the person-in-charge terminal 2004, and the person-in-charge assignment and progress management apparatus 2003 allows the person-in-charge assignment information, the progress management information, and the response to the reception information. The processing request information is input and stored, and the handling processing report information corresponding to the handling processing information is input and stored by the person-in-charge terminal.

Corresponding processing support search and extraction means 2007
Is assigned by the person in charge and the progress management device 2003.
When the person-in-charge assignment information based on the reception information is output to the assigned person in charge, it is the same as or similar to the request based on the reception information based on the request from the production apparatus user. The person-in-charge allocation information, the handling processing information, and the handling processing report information for the request are searched and extracted in the handling processing database 2006.

Furthermore, the correspondence processing database 20
02, the quality information of the production apparatus and the operation of the production apparatus based on the person-in-charge assignment and progress management information for the reception information that is the same as or similar to the reception information, the corresponding processing information, the request information, and the report information. It is also possible to provide a generation means 2008 for generating the rate and productivity improvement information, the sophistication correspondence information, and the planning and development information of the production apparatus.

According to such a configuration, for example, when the user makes the above-mentioned request by telephone, fax, e-mail, etc., the reception department first acquires the user information of the user and then the user name. , Reception information such as the name of the person in charge on the user side, the model name, the serial number, the date and time when the request was received, the name of the person in charge of the reception, the reception location, etc., together with the contents of the above request, the reception information database 2 by the reception processing terminal 2001.
Input to 002 to store. At this time, by using the electronic component mounting operation support system of the first embodiment,
For example, the model name and serial number can be automatically obtained from the user name. That is, if the minimum information can be obtained from the user, the electronic component mounting operation support system according to the first embodiment can be used to specify the electronic component mounting device used by the user.

Next, the content of the above-mentioned request, for example, the type of request (such as which kind of replacement, adjustment, repair, and improvement of the device constituent parts) and (such as what kind of state) Understand phenomena.

Next, after finding a problem from the type and phenomenon of the grasped request, the response processing support retrieval / extraction means 2007 is used to respond to the same or similar request or both of the above requests. The processing information and the like are searched and extracted in the corresponding processing database 2006. For example, in the case of failure, find the faulty part,
Using the response processing support search and extraction means 2007,
Response processing information such as response processing method and response processing example for the above defect location, response processing report information performed in the past based on the response processing information, and response to similar or similar request in the past The person-in-charge allocation information of the person in charge of processing is stored in the corresponding processing database 20.
Search and extract in 06. The correspondence processing information may include replacement, adjustment, repair, or repair of device component parts, if necessary.
Identification, replacement, adjustment, etc. of device component part numbers for improvement
Information for making a repair or improvement preparation operation, member sending information, repair work information, inquiry reply, etc. can also be included. That is, by using the handling processing support system according to the second embodiment, the information relating to the request is provided regardless of the experience of the person who has received the request or the person who is going to respond to the request. By inputting to the response processing support system, the response processing operation can be supported so that appropriate response processing can be performed. The person-in-charge allocation information may include information such as the name of the person in charge, an identification code, a department to which the person belongs.

Next, based on the handling process information, the person-in-charge terminal 2 of the person in charge of the person-assignment information.
004 to the corresponding processing request information,
It is sent by communication together with the reception information, the handling process information, and the handling process report information.

Next, the person in charge is in charge of the terminal 20 for the person in charge.
When the response processing is performed using 04, the progress status of the response processing is input and stored in the response processing database 2006 by the person-in-charge assignment and progress management apparatus 2003 as the progress management information. The progress status can be grasped by referring to the response processing database 2006. Since the handling process of the person in charge is performed based on the request, the reception information, the handling process information, and the handling process report information, even if there is no case in the past, or the person who performed the process in the past Even if the person is absent, appropriate handling processing can be performed based on the various information described above, regardless of the experience of the person trying to respond to the request. Specifically, contact the user of the response processing information, and if necessary, send equipment component parts, dispatch a service person and the response processing information to the service person or the response processing report information or their Arrange for sending both information. That is, the person-in-charge assignment and progress management apparatus 2003 outputs request information for handling processing for the reception information to the person-in-charge terminal 2004, and at the same time, handles processing information for the reception information and the request information. Output. For example, by confirming the inventory of the device component, providing the price, ordering the device component, and arranging the service person, it is possible to appropriately respond to the user's request. For example, when it is necessary to replace the device component parts based on the corresponding processing information, the device component information database 1011 is searched for device component inventory information at each service location, the document information database. 1012
For searching and extracting the instruction manual information of the electronic component mounting apparatus and the like, information necessary for performing a corresponding process is searched by searching the optimum database among various databases. If necessary, it is possible to retrieve and extract the request content information and the device component illustrations and combine them to provide corresponding processing information to the service person or user at each service location. On the production company side or the service person side, form output for performing response processing information for requests, construction number issuing processing, parts arrangement processing,
While performing technical information collection processing, cost aggregation processing, construction request processing, priority property management, activity report creation processing, etc., based on the correspondence processing history information accumulated in the correspondence processing history information database 1004, analysis and aggregation processing of correspondence processing It is also possible to collect or analyze history information, market quality information, etc. of response processing.

Then, the corresponding processing information actually performed in response to the request this time is input to the corresponding processing database 2006 by using the person-in-charge terminal 2004 and stored therein, and the same or similar next time. Be able to refer to it when requested.

According to the second embodiment, the request reception process is rationalized and the accuracy is improved. Specifically, from the request reception, the reception record, the response process arrangement, the completion confirmation of the response process, and the response process are performed. It is possible to centrally manage even the cost management of, and to reconstruct a business flow that can be accurately recorded. Even if the request from the user changes variously during the handling process, the person in charge above Allocation and progress management device 200
It is possible to create a mechanism for history management by managing the progress according to 3. Furthermore, the retrieval and extraction of data such as the response processing information stored and accumulated in the response processing database 2006 and the feedback are used as the response processing support retrieval and extraction means 2007 and the person-in-charge terminal 20.
With 04, the service base corresponding to the request can reuse the data such as the response processing information by confirming the received content and referring to the past content as an example.

Further, in the design or development department of the production company which manufactures the production equipment, the correspondence processing database 20 is used.
By analyzing or totalizing the data such as the corresponding processing information stored and accumulated in 06, the actual condition of the market quality can be quickly analyzed or totaled, and a mechanism that can be shared by all the related departments can be created. Furthermore, it is possible to reconstruct the user master who is the user and realize the important property management that requires management.

Further, the user information database 1001
In, it is possible to manage the user data such as the installation history of the production device in association with the service call reception. In addition, with regard to management of priority areas, it is possible to centralize management of important managed properties such as market measures and utilize them for service support. Therefore, as a production equipment manufacturer,
It is possible to provide the user with a full-time service of 5 days and 24 hours, and it is possible to perform the corresponding processing of almost the same quality everywhere.

In order to more surely achieve the various advantages described in the first and second embodiments, it is preferable to adopt the certification system. The reason is that some engineers, who are in charge, can understand the data such as the handling process information and the data of the user, and some cannot. By considering the level of each person in charge and deciding whether or not to show the above information, whether or not to write the information, and the like by authentication, erroneous information operations can be prevented. As an example of the classification, people who can simply browse, people who cannot write, and people who can write can be classified.

The information obtained from the user at the reception of the service call may be forgotten because the person in charge is a human. Therefore, by registering this in the database, by looking at the registration information in the database, it is possible to reliably know whether the response process to the request from the user has been completed, is being processed, or is not being processed. The progress status can be managed reliably.

The present invention is not limited to the above embodiment and can be implemented in various other modes. For example, by using the above system, for example, by accumulating information such as improvement requests and repair requests collected by sales personnel from users, the designer of the device to be developed in the future can use the above requests to the users. By grasping as the request of, it is possible to utilize it for the design and improvement of the device to be developed in the future.

Further, when searching and extracting the above various information,
Instead of inputting a serial number or the like, for example, by clicking an image of a device component, the serial number of the device component corresponding to the clicked image may be input.

As shown in FIGS. 2 and 5, the electronic component mounting apparatus is basically composed of a plurality of units, and each unit is basically composed of a plurality of apparatus constituent parts. Therefore, by moving the cursor to a part to be processed in response to a request from the user, that is, a necessary part in the entire image of the electronic component mounting apparatus and clicking the part, a large classification corresponding to the part is obtained. Device component, in other words, the image of the device component unit is enlarged and displayed.

Next, if the cursor is moved to a portion of the unit of the large classification that is necessary for the service and the like is clicked, the apparatus component of the intermediate classification corresponding to the relevant portion, in other words, the apparatus component of the above unit. The image is enlarged.

Next, by moving the cursor to a portion of the device components of the middle classification which is required for service and clicking, the device component of the small classification corresponding to the portion, in other words, the device component of the middle classification is displayed. Images of the constituent components of the device are enlarged and displayed.

In this way, it is possible to finally reach almost all device components, and if the device component is designated, the identification information corresponding to the device component, for example, the serial number of the device component, can be obtained. Is entered. By performing the search and extraction process as described above for the part having the serial number of the input device component, it is possible to extract the corresponding process information necessary for the request.

As described above, if the serial number of the device component can be specified by the image, it is not necessary to search and find the serial number of the device component from the device component list information, and the language is Communication between different locations, for example, even when repairing or replenishing equipment components is in the French-speaking area and the equipment for replenishment is transported in Japanese, there is no problem and accuracy It is possible to perform various equipment component ordering work. Also, with such a system, it is possible to eradicate erroneously received orders due to product number input mistakes, and take appropriate action for users based on the front line device component inventory / product number change information. be able to.

By properly combining the arbitrary embodiments of the aforementioned various embodiments, the effects possessed by them can be produced.

[0128]

As described above, since the production device information is associated with the user information of the user of the production device that produces the product, and the production device operation information is associated with the production device information, the user information is obtained. Based on the above, the production device information can be specified or roughly specified, and further, since the production device operation information can be specified or roughly specified based on the production device information, the user information and the production Even if all three types of information, that is, the device information and the production device information, are not known, at least, if the user information is obtained, the production device operation information can be specified or roughly specified. Therefore, the minimum necessary information can be specified or roughly specified with a small amount of information, based on the specified or roughly specified user information, in response to a request from the user, the production device information database or To search the information in the database for production device operation information or the database for the corresponding processing history information to extract the corresponding processing information, and perform the corresponding processing to the user's request promptly and appropriately by the extracted corresponding processing information. You can On the other hand, the response processing information extracted by searching for the request from the user is stored in the response processing history information database in association with the request from the user. They can be prepared to respond more quickly and appropriately to the next similar request from. Therefore, it is possible to shorten the response time to the request from the user, shorten the lead time, and realize the early repair, and it is possible to perform the shortest course response processing based on the sharing of knowledge and experience.

Further, when the person-in-charge assignment and progress management device outputs the person-in-charge assignment information based on the reception information to the assigned person in charge, the request from the user of the production apparatus is received. Based on the reception information based on the reception information, the person-in-charge allocation information, the response processing information, and the response processing report information for the request that is the same as or similar to the request are stored in the response processing database by the response processing support retrieval and extraction means. If it is searched and extracted, rationalization and accuracy improvement of the above-mentioned request acceptance processing will be achieved. Specifically, from request acceptance, acceptance record, response processing arrangement, response processing completion confirmation, response processing Even cost management can be centralized and managed, and a business flow that can be accurately recorded can be reconstructed, and requests from users change in various ways during response processing. And it is possible to create a mechanism that can be history management by also progress managed by the person in charge allocation and progress management device. Further, by responding to the request, the retrieval and extraction of data such as the response processing information stored and accumulated in the response processing database and the feedback can be performed by the response processing support search and extraction means and the person in charge terminal. At the service base that does this, it is possible to reuse the data such as response processing information by confirming the received content and referring to past content as an example.

[Brief description of drawings]

FIG. 1 is a schematic diagram of a production apparatus that is a target of a production operation support system and method for a production apparatus according to a first embodiment of the present invention.

FIG. 2 is a schematic diagram of an electronic component mounting apparatus that is an example of the production apparatus.

FIG. 3 is a schematic block diagram of a production operation support system of the production apparatus according to the first embodiment.

FIG. 4 is a schematic block diagram of a component mounting operation information database of the production operation support system.

FIG. 5 is a schematic block diagram of an electronic component mounting apparatus of the production operation support system.

FIG. 6 is a diagram showing a relationship among user information, electronic component mounting device identification information, and model information of the production operation support system.

FIG. 7 is an explanatory diagram showing the contents of a device component part information database of the production operation support system.

FIG. 8 is a schematic explanatory diagram showing the contents of a document information database of the production operation support system.

FIG. 9 is a schematic explanatory diagram showing the contents of a field information database of the production operation support system.

FIG. 10: Customer of the production operation support system
It is a schematic explanatory drawing which shows the content of the database for service engineering (CSE) information.

FIG. 11 is a schematic explanatory diagram showing the contents of a bench repair information database of the production operation support system.

FIG. 12 is a schematic explanatory view showing the contents of a corresponding process history information database of the production operation support system.

FIG. 13 is a schematic block diagram of a handling processing support system for a request of a production apparatus user according to a second embodiment of the present invention.

FIG. 14 is a diagram of an initial screen of an input screen of a display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 15 is a diagram of a screen when user information is input on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 16 is a diagram of an input screen when a search / extract process is performed on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 17 is a diagram of a screen showing the result of the search based on the serial numbers of the device components of the electronic component mounting device input in FIG. 16.

FIG. 18 is a diagram of a screen when the inventory status of device component parts in each region is further displayed in FIG. 17;

FIG. 19 is a diagram of an input screen when a search / extract process is performed on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 20 is a diagram of an input screen when a search / extract process is performed on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 21 is a screen view showing a result when a serial number of a device component is input and searched in FIG. 20.

22 is a diagram of a screen showing a result when the search is further continued in FIG. 21. FIG.

FIG. 23 is a diagram of a screen showing a result when a parts list of document number “Q122137B15” is further designated in FIG. 22;

FIG. 24 is a screen view showing the result when an illustration of the main controller of document number “FN1P783F0-079” is further designated in FIG. 23;

FIG. 25 is a diagram of an input screen when performing information input processing on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 26 is a diagram of a screen when another search / extract process is performed on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 27 is a diagram of a screen when performing a search / extract process for revision notification information in firmware information on the input screen of the display used in the production operation support system of the production apparatus according to the first embodiment.

FIG. 28 is a diagram of a screen showing the results extracted by searching the revision notification information in the firmware information in FIG. 27.

FIG. 29 is a diagram for explaining a data link structure between various pieces of information.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Electronic component mounting apparatus, 1a ... Stand unit, 1b ... Substrate conveyance unit, 1c ... Substrate holding unit, 1d ... Electronic component mounting head unit, 1e ... Electronic component mounting head drive unit, 1f ... Nozzle exchange unit, 1g ... Electronic Component supply unit, 1h ... Electronic component recognition unit, 1j ...
Substrate recognition unit, 1k ... Mounting operation control unit, 10
00 ... Production operation support system control device, 1001 ... User information database, 1002 ... Electronic component mounting device information database, 1003 ... Electronic component mounting device operation information database, 1004 ... Corresponding process history information database, 1005 ... Target Database for material information, 10
06 ... Search and extraction means, 1007 ... History creation means, 100
9 ... Input means, 1010 ... Output means, 1011 ... Device component information database, 1012 ... Document information database, 1013 ... Field information database, 1014 ... Customer service engineering (CSE) information database, 1015 ... Bench Repair information database, 2000 ... Corresponding processing support system control device, 2001 ... Reception processing terminal, 200
2 ... Reception information database 2003 ... Person in charge assignment and progress management device 2004 ... Person in charge terminal device 2005
... corresponding processing input terminal, 2006 ... corresponding processing database, 2007 ... corresponding processing support search and extraction means.

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Nori Kawamoto             1006 Kadoma, Kadoma-shi, Osaka Matsushita Electric             Sangyo Co., Ltd. (72) Inventor Seiji Takeuchi             1006 Kadoma, Kadoma-shi, Osaka Matsushita Electric             Sangyo Co., Ltd. (72) Inventor ▲ Takagi Shinji             1006 Kadoma, Kadoma-shi, Osaka Matsushita Electric             Sangyo Co., Ltd. (72) Inventor Masakazu Okada             1006 Kadoma, Kadoma-shi, Osaka Matsushita Electric             Sangyo Co., Ltd. F term (reference) 3C100 AA38 AA57 AA63 AA65 BB13                       BB17 EE07

Claims (17)

[Claims] 1. A user information database (1) for storing user information of a user of a production apparatus (1) for producing a product.
001), a production apparatus information database (1002) for storing production apparatus information associated with the user information, and production apparatus operation information for storing production apparatus operation information associated with the production apparatus information. Database (100
3), associated with at least one of the user information, the production apparatus information, and the production apparatus operation information, and processed in response to a request from the user in the past. Corresponding processing history information database (1004) for storing corresponding processing history information of history, and the production apparatus information database or the production apparatus operation information based on the user information in response to a request from the user. Extraction means (1006) for retrieving information in the application database or the corresponding processing history information database to extract corresponding processing information, and the corresponding processing extracted by searching for the request from the user. A history creating means (1007) for storing the information in the database for the corresponding process history information in association with the request from the user. Production operations support system production apparatus is characterized in that as. 2. The user information includes user identification information of the user and individual production device identification information of the production device associated with the user identification information of the user, The production device information is individual production device identification information of the production device associated with the user identification information of the user, and a model of the production device associated with the individual production device identification information of the production device. Including the information, the search and extraction means searches the user information database based on the user identification information of the user, and the production device of the production device of the user related to the user information. Extracting the identification information, based on the extracted production device identification information, the production device information database is searched to extract the model information of the production device related to the production device identification information, The production device according to claim 1, wherein the corresponding processing information for the request from the user is extracted based on the issued user identification information, the production device identification information, and the model information. Production operation support system. 3. The user information includes user identification information of the user, and the production device information is an individual production device of the production device associated with the user identification information of the user. Identification information and model information of the production apparatus associated with the individual production apparatus identification information of the production apparatus are included, and the production apparatus operation information is the individual production apparatus identification information of the production apparatus and the production apparatus. 3. The production apparatus according to claim 1, wherein the production apparatus includes at least one of instruction manual information, maintenance manual information, service manual information, and know-how information of the production apparatus, which is associated with each of the model information of the production apparatus. Production operation support system. 4. The retrieval and extraction means is based on the user information and the individual production device identification information of the production device in the production device information in response to the request from the user. , First, preferentially search the information in the database for correspondence processing history information to extract the correspondence processing information,
Then, based on the model information of the production device in the production device information, information in the corresponding process history information database is searched to extract corresponding process information, and then the production device information database or the above The production operation support system for a production apparatus according to claim 2 or 3, wherein information in the production apparatus operation information database is searched to extract corresponding processing information. 5. The request from the user is a response processing request for a trouble of the production apparatus, the user information includes user identification information of the user, and the production apparatus information is While including the individual production device identification information of the production device associated with the user identification information of the user, and model information of the production device associated with the individual production device identification information of the production device Further comprising device component list information of a plurality of device components configuring the production device, which is associated with both the individual production device identification information of the production device and the model information of the production device. The device operation information is associated with each of the individual production device identification information of the production device, the model information of the production device, and the device component list information. At least one of the instruction manual information, maintenance manual information, service manual information, and know-how information of the production apparatus is included, and the corresponding processing information extracted by the search / extract means is converted into the extracted corresponding processing information. At least one of replacement, adjustment, repair, and improvement operation of the device component in the associated device component list information.
The production operation support system for a production apparatus according to any one of claims 1 to 4, wherein the production operation support system includes instruction information for performing one. 6. The product information of a product produced by the production device owned by the user, component information of the product, and circuit-former information of a circuit-former to which the component is attached. Database for object information including (10
The production operation support system for a production apparatus according to any one of claims 1 to 5, further comprising: 05). 7. The device component list information of the production device information, which constitutes the production device, is associated with both individual production device identification information of the production device and model information of the production device. The production operation support system for a production apparatus according to claim 5 or 6, which is associated with unit information of a plurality of units assembled by a plurality of device constituent parts. 8. In response to a request from a user of a production apparatus (1) for producing a product, user information of the user, the request from the user, and the production apparatus of the user. Based on the production apparatus information, the production apparatus operation information associated with the production apparatus information is retrieved, or at least one of the user information, the production apparatus information, and the production apparatus operation information. Associated processing information that is associated with one of the above-mentioned requests from the user and that has been processed in the past in response to the above-mentioned request from the user, and extracts corresponding-process information for responding to the request. The corresponding processing information is output, and the corresponding processing information is associated with at least one of the user information, the request from the user, and the production apparatus information of the specified production apparatus. Production operation support method of producing apparatus being characterized in that so as to store in the database. 9. In response to the request from the user, individual production device identification information of the production device which is associated with the user identification information of the user information of the user and which is the production device information. After obtaining the production device identification information by specifying the production device of the user based on the model information of the associated production device, the above-mentioned correspondence based on the obtained production device identification information and the model information The production operation support method for a production apparatus according to claim 8, wherein processing information is extracted. 10. The production associated with the user identification information of the user information of the user in the production apparatus operation information when the production apparatus operation information is retrieved to extract the corresponding processing information. At least one of the instruction manual information, the maintenance manual information, the service manual information, and the know-how information of the production device, which is associated with any one of the individual production device identification information of the production device which is the device information and the model information. 10. The production operation support method for a production apparatus according to claim 8 or 9, wherein one of the items is retrieved to extract corresponding processing information for responding to the request. 11. When the correspondence processing information for responding to the request is extracted by the search, the production of the user information and the production device information is performed in response to the request from the user. Based on the individual production device identification information of each device, first, the corresponding process history information is preferentially searched to extract corresponding process information, and then, the model of the production device in the production device information. Based on the information, the response processing history information is searched to extract the response processing information, and then
The production operation support method for a production apparatus according to any one of claims 8 to 10, wherein the corresponding processing information is extracted by searching the production apparatus information or the production apparatus operation information. 12. The request from the user is a response processing request for a trouble of the production apparatus, and when the response processing information is extracted, both the production apparatus identification information and the model information of the production apparatus are acquired. The device configuration part list information of the device configuration parts that are associated with the production device and that form the production device are searched to extract the parts necessary for solving the trouble of the production device, and the instruction manual information of the production device. , At least one of maintenance manual information, service manual information, and know-how information to extract instruction information for performing at least one of replacement, adjustment, repair, and improvement operation of the device component in the component list information. Any one of claims 8 to 11
And a production operation support method for the production apparatus. 13. Product information of a product produced by the production device owned by the user, component element information constituting the product, and circuit assembly information of a circuit assembly to which the component is mounted. Database for object information including (1
005) and the corresponding processing history information database are searched to obtain the corresponding processing information, and the production operation support method for a production apparatus according to any one of claims 8 to 12. 14. The apparatus component parts list information of the production apparatus information is associated with both the individual production apparatus identification information of the production apparatus and the model information of the production apparatus, and the plurality of units constituting the production apparatus. Which is information associated with unit information of a plurality of units assembled by the device component parts, and the device component list information is searched to extract parts necessary for solving the trouble of the production device. At the same time, at least one of the instruction manual information, the maintenance manual information, the service manual information, and the know-how information of the production equipment is used to replace, adjust, and repair the equipment constituent parts in the parts list information.
And the production operation support method of the production apparatus according to any one of claims 8 to 13, wherein instruction information for performing at least one of the improvement operations is extracted. 15. A reception processing terminal device (2001) for inputting a request from a user of a production apparatus for producing a product, and outputting the request and reception information based on the request, and the reception processing terminal device. A reception information database (2002) that is connected and receives and stores the request and the reception information from the reception processing terminal, and is connected to the reception information database and stored in the reception information database. The person assigned information based on the reception information and the corresponding processing information for the request of the reception information is output to the assigned person, and
A person assignment and progress management apparatus (2003), which outputs progress management information of progress management of progress processing of a corresponding processing status, which is processed by the person in charge in response to the request from the user in the reception information, It is connected to the reception information database and the person-in-charge assignment and progress management apparatus, and the corresponding processing request information is input to the person in charge assigned by the person-in-charge assignment information from the person-in-charge assignment and progress management apparatus. At the same time, the response processing information for the request based on the response processing request information is input, while the response information to the user for the response processing information, material delivery information, repair work information, or inquiry response information It is connected to the person in charge terminal (2004) that outputs the corresponding processing report information, the person in charge allocation and progress management device, and the person in charge terminal. The person-in-charge assignment and progress management device inputs and stores the person-in-charge assignment information, the progress management information, and the corresponding processing request information for the reception information, and the person-in-charge terminal for the corresponding processing information. The correspondence processing database (2006) in which the correspondence processing report information is input and stored, and the person in charge and the progress management device direct the person in charge to which the person in charge allocation information is assigned based on the reception information. When output as, based on the reception information based on the request from the production device user, the person-in-charge allocation information, the corresponding processing information, and the corresponding processing report information for the same or similar request as the request. And a correspondence processing support search and extraction means (2007) for searching and extracting the above in the correspondence processing database. Production operations support system production apparatus, characterized in that the. 16. Based on the person-in-charge assignment and progress management information for the reception information that is the same as or similar to the reception information in the correspondence processing database, the correspondence processing information, the correspondence processing request information, and the correspondence processing report information. The production means (2008) for producing quality information of the production apparatus, operation rate and productivity improvement information of the production apparatus, advancement correspondence information, and planning and development information of the production apparatus. A production operation support system for the production apparatus described in. 17. When a new response processing is performed in response to a request from the user and information of the response processing content is created, the history creation means (1007) creates the newly created response processing information. 17. The production operation support system for a production apparatus according to claim 1, wherein the corresponding processing history information database (1004) is stored.