JP2003036477A - Commodity sales registration data processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To correspond to service giving a special point to a new customer who does not have a purchase result by the discretion of a salesperson without an injustice. SOLUTION: The upper limit point of a salesperson service point allocated to every salesperson is stored by individual salesperson codes. When a customer code input means inputs a customer code, the customer specified by the customer code is judged to be the new customer who does not have the purchase result or not. When the person is judged to be the new customer, the input of the salesperson service point to the upper limit point stored with respect to the salesperson code inputted by the sales code input means is permitted. When the sales service point to the upper limit point whose input is permitted is inputted, the salesperson service point is given to the customer specified by the customer code inputted by the customer code input means.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS (Position) used at a specialty store etc. where a salesperson who sells customers is resident.
int Of Sales: a product sales registration data processing device such as a point-of-sale information management system.

[0002]

2. Description of the Related Art Conventionally, as one method of customer acquisition service at retail stores, points according to the purchase amount are given to customers who have purchased products at the time of purchase, and the points given at the time of purchase are given. There is a so-called point service system, which provides a discount service when a certain number of points are accumulated for each customer. However, recently, many retailers have implemented the point service system, so it does not differentiate from other competing stores, and the fact that the point service system has not been implemented has not led to an increase in sales. It was

On the other hand, many specialty stores handling clothing, apparel, home appliances, etc., serve customers by answering questions about products received from customers and recommending products to customers who are unsure of their purchase. A sales person who sells the product is resident in the sales floor. In such a store, it cannot be denied that the quality of service of the salesperson's customer is greatly related to the sales of the store. In particular, the impression of a salesperson who comes into contact with a customer who visits the store for the first time has a considerable influence on future trends of the customer. In other words, if you can make a good impression at first, the customer is likely to be established as a customer, but if you make a bad impression, the customer will never come to the store again.

[0006] Therefore, if the salesperson who contacts the customer for the first time gives some service such as special points in addition to the purchase points, the salesperson can be strongly impressed to the customer. Yes, it can be differentiated from the point service system of other competing stores, and customers can be firmly established.

However, the product sales registration data processing device such as the POS system corresponding to the conventional point service system has a function of calculating points according to the purchase amount of the customer and giving the points to the customer. There was no function to give points manually input to the customer regardless of. For this reason, it is the reality that even if a customer who visits the store for the first time wants to provide a service that gives special points in addition to the purchase points at the discretion of the salesperson who contacts the customer, it cannot be implemented.

[0006]

As described above, in the conventional merchandise sales registration data processing device, a special point other than the purchase point is given to the customer who visits the store for the first time at the discretion of the salesperson who contacts the customer. The service to be granted could not be implemented. If the customer manually inputs the points in the data processing related to the commercial transaction with the customer and is configured to give the manually input points to the customer, the above service can be implemented. Since it is possible to give arbitrary points according to the judgment of the salesperson regardless of whether or not it is, it is impossible to prevent an unfair service that gives large points to the acquaintance's customer.

[0007] Therefore, the present invention is a product sales registration data processing that can cope with a service of giving a special customer at the discretion of a salesperson to a new customer who has no purchase history and can prevent an unfair service by the salesperson. It is intended to provide a device.

[0008]

According to a first aspect of the present invention, in a product sales registration data processing device for registering product sales data, a customer code input means for inputting a customer code for identifying a customer who purchases a product. And a salesperson code input means for inputting a salesperson code for identifying a salesperson who conducts customer service, service point input means for inputting a salesperson service point given to the customer by the salesperson, and each salesperson To the salesperson information storage means for storing the upper limit points of the salesperson service points allocated to each salesperson code, and whether the customer specified by the customer code input by the customer code input means is a new customer who has no purchase history. Customer judging means for judging whether or not, and sales person code inputting means for judging that the customer is a new customer Therefore, the control means for allowing the input of the salesperson service point up to the upper limit point stored by the salesperson information storage means for the input salesperson code, and the upper limit point for which the input is allowed by this control means When the sales staff service points are input by the service point input means, the sales staff service points are provided to the customer specified by the customer code input by the customer code input means. is there.

As one embodiment of the customer determination means, the customer code of each customer is stored and managed, and if the customer code input by the customer code input means is a new code that is not stored and managed, the customer code is used. It is conceivable that the specified customer is judged to be a new customer with no purchase history.

Further, as one embodiment of the salesperson point giving means, a point accumulation means for accumulating points for each customer code of each customer is provided, and the salesperson service point corresponds to the customer code input by the customer code input means. It is possible to add to the accumulated points.

The invention according to claim 2 of the present application is the above-mentioned claim 1.
In the invention described in the above, when the salesperson service points up to the upper limit point which is allowed to be input by the control means are input by the service point input means, the salesperson specified by the salesperson code input by the salesperson code input means. In addition, a notification means for notifying the customer that the service points have been given is added.

[0012] As one embodiment of the notification means, a service point is given by a salesperson specified by the salesperson code input by the salesperson code input means to the receipt issued to the corresponding customer. It is conceivable that the message shown is printed and notified.

[0013]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. In this embodiment, the present invention is applied to a POS system compatible with the point service system.

FIG. 1 is an overall configuration diagram of a POS system according to the present embodiment. A plurality of POS terminals 1 having a merchandise sales data registration function and a commercial transaction settlement function.
And a store computer 2 that functions as a host computer of each POS terminal 1 by a LAN (Local Area Network)
3 systematically connected to each other for mutual data communication.

As shown in FIG. 2, the store computer 2, in particular, corresponds to a salesperson code that specifies each salesperson who sells customers, and the name, allocation points, total points awarded, and sales amount of the salesperson. , A salesperson data file 4 for storing and managing data such as the number of sales points, and, as shown in FIG. 3, corresponding to a customer code (telephone number) for identifying each customer, the customer's name, address, purchase amount, Purchase points,
A customer data file 5 for storing and managing data such as cumulative points is provided.

Incidentally, the assigned points in the salesperson data file 4 are the upper limit points of the special points that can be given to the new customer whom the salesperson has served, and the manager of the store makes an achievement or evaluation for each salesperson. It is decided based on. Here, the salesperson data file 4 functions as salesperson information storage means for storing the upper limit points of salesperson service points assigned to each salesperson for each salesperson code.

FIG. 4 is a block diagram showing a main structure of the POS terminal 1. As a control unit main body, a CPU (Centra) is used.
l Processing Unit) 11. In addition, ROM (Read Onl
y Memory) 12, a RAM (Random Access Memory) 13 that forms a memory area for storing variable data such as sales data of registered products and total data of one transaction, and a clock unit 14 that measures the current date and time. , A LAN controller 15 for controlling data communication performed via the LAN 3, a display controller 17 for displaying data on a display, a card reader interface 18, a keyboard interface 19, a scanner interface 2
0, printer interface 21, drawer interface 22, and other input / output device interfaces. Then, the CPU 11, the ROM 12, the RAM 13, and the clock unit 1
4, the LAN controller 15, the display controller 16 and the input / output device interfaces 18 to 22 are connected by a bus line 23 such as an address bus and a data bus.

The card reader interface 18 is connected to a card reader 24 for reading data such as a customer code recorded on a customer card issued to each customer.

The keyboard interface 19 is shown in FIG.
As shown in, in addition to the numeric keys 31 of "0" to "9", a clear key 32, a salesperson key 33, a point key 34, a subtotal key 35, a deposit / cash total key 36, a cancel key 37, a multiplication key. 38 is connected to a keyboard 25 having function keys such as a customer key 39.

The scanner interface 20 is connected to a scanner 26 for scanning a bar code (product code) attached to a product, and the printer interface 21 is connected to a printer 27 for printing and issuing a receipt. The drawer interface 22 is connected to a drawer 28 for accommodating cash or the like.

In the POS terminal 1 having such a structure, as shown in FIG. 6, the RAM 13 stores the salesperson performance data including the salesperson code, the customer code, the sales amount, the number of sales points, and the award points. A salesperson record memory 41 and a customer record memory 42 for accumulating customer record data including a customer code, a current purchase amount, a purchase point, and a current point are formed.

However, each POS terminal 1 has a CP
The program is configured so that U11 processes a commercial transaction with one customer according to the procedure shown in the flowchart of FIG. That is, the CPU 11 waits for the salesperson code to be input by the salesperson code input means in ST (step) 1. Here, when the salesperson code is entered by the numeral keys 31 as the salesperson code input means and the salesperson key 33 is entered, the inquiry of the salesperson code is made as ST2 and the LAN3 is sent to the store computer 2. Through.

Upon receiving the inquiry about the salesperson code, the store computer 2 searches the salesperson data file 4. If the salesperson code inquired about exists, the salesperson data such as the salesperson name and assigned points corresponding to the salesperson code is read and the POS of the inquiry source.
When data is transmitted to the terminal 1 via the LAN 3 and the corresponding salesperson code does not exist, response data for the inquiry error is transmitted.

Therefore, when the CPU 11 of the POS terminal 1 which has inquired about the salesperson code receives the response data of the inquiry error from the store computer 2, it notifies the input error of the salesperson code and executes this processing. finish.

On the other hand, when the salesperson data is received from the store computer 2, the salesperson data is stored and held in ST2. Then, as ST3, 1
Execute the registration process for the product purchased by the customer. First, every time a barcode-coded product code is scanned and input by the scanner 26, product data such as a unit price and a product name preset corresponding to the product code is called. Then, the selling price is calculated from the unit price and the number of sales points (the multiplier when the multiplier is input by the numeric key 31 and the multiplication key 38 before or after the scanning, and the multiplier when it is not input, 1). Then, product sales data including a product code, a product name, a unit price, the number of sales, a sales amount, etc. is created and stored in a transaction memory (not shown) of the RAM 13.
After that, when the subtotal key 35 is entered, the sales amounts of the commodity sales data stored in the transaction memory are summed up, and if the charge amount for one commercial transaction is calculated based on the total amount, it is displayed on the display 16. Finally, when the deposit / cash total key 36 is input, the deposit amount (if the deposit key 31 is used immediately before entering the deposit / cash total key 36, the deposit data, If not, the change amount is calculated from the data of the same amount as the charge amount) and the charge amount and displayed on the display 16.

In this way, when one customer completes the registration process of the product to be purchased, the CPU 11 then waits for the customer code input means to input the customer code. Here, when the customer code recorded on the customer card is read and input by the card reader 24 as the customer code input means, or the customer code is entered and the customer key 39 is entered by the numeral key 31, ST5 is entered. As the customer code inquiry to the store computer 2 LA
Via N3.

Upon receiving the inquiry about the customer code, the store computer 2 searches the customer data file 5. If the customer code inquired about exists, customer data such as the customer name and accumulated points corresponding to the customer code is transmitted to the inquiry source POS terminal 1 via the LAN 3, and the corresponding customer code exists. If not, the response data of the inquiry error is transmitted.

Therefore, P who inquires about the customer code
When receiving the customer data from the store computer 2, the CPU 11 of the OS terminal 1 stores and holds the customer data in ST5. On the other hand, when the response data of the inquiry error is received, only the inputted customer code is stored and held as the customer data.

Next, the CPU 11 determines whether the customer data stored and held in ST6 is for a new customer with no sales record. Here, if the customer data is only the customer code, the corresponding customer code is not set in the customer data file 5, so it is determined that the customer is a new customer, and if the customer name and cumulative points are included, the customer Since the customer code corresponding to the data file 5 is set, it is judged that it is not for a new customer (customer judgment means).

When it is determined in ST6 that the customer is not a new customer, no service point is given by the salesperson, so that the salesperson service point A is set to "0" in ST7.

On the other hand, when it is determined in ST6 that the customer data is for a new customer, service points are given at the discretion of the salesperson, and therefore the processes of ST8 to ST11 are executed. That is, the salesperson name XXX and the allocation point n are read from the salesperson data stored in the process of ST2. Then, the display 16 displays a message such as "the number of points allocated to the salesperson XXX is n points" to notify the salesperson.
In this state, the service point input means waits until points are input. Here, when the number of points is entered by the number key 31 and the point key 34 is entered as the service point input means, it is determined whether or not the input point is less than or equal to the assigned point n for the salesperson. The input point is the allocation point n
In the case of the following, the input point is stored as the salesperson service point A (control means).

When the input points are larger than the allocated points n, the sales staff waits until the points are re-input, and when the points less than the allocated points n are input, the input points are set by the sales staff. Store as service point A.

After that, the CPU 11 calculates the purchase point B by a conventionally known method based on the commodity sales data stored in the transaction memory in ST12. Then ST1
3 and then this purchase point B and salesperson service point A
Then, the current point C for the commercial transaction with the customer is calculated. Then, as ST14, the printer 27
Is driven to issue a receipt on which the product sales data and total data in the transaction memory and the point C this time are printed.

In this case, when the salesperson service point A is larger than "0", that is, when the salesperson gives service points equal to or less than the allocated points,
As shown in FIG. 8, a message 5 for notifying the customer that the sales point has been given service points on the receipt 50
1 is printed (informing means).

Thereafter, the CPU 11 creates, in ST15, the salesperson actual data including the salesperson code, the customer code, the sales amount, the number of sales points, and the salesperson service points (grant points), and stores them in the salesperson performance memory 41. To do. Further, if the customer record data including the customer code, the current purchase price, the number of points purchased, and the current point is created and stored in the customer record memory 42, this commercial transaction with one customer is completed.

In this way, the salesperson performance data stored in the salesperson performance memory 41 and the customer performance data stored in the customer performance memory 42 are, for example, LA after the business day is closed.
The store computer 2 collects data through N3. Then, the award points of the salesperson performance data are added to the total award points of the salesperson data file 4 corresponding to the same salesperson code, and the current points of the customer achievement data are accumulated points corresponding to the same customer code of the customer data file 5. Is to be added to.

The PO of this embodiment configured as described above
In the S system, when a customer who has been serviced by a salesperson purchases a product, at the POS terminal 1,
The sales person code that specifies the sales person who has served the customer, the registration and accounting of the product purchased by the customer, and the input of the customer code that specifies the customer are performed. Then, it is determined whether the customer identified by the input customer code is a new customer who has no sales record at the store. When data such as customer name and accumulated points corresponding to the customer code is registered in the customer data file 5, it is determined that the customer is not a new customer, and the above data is not registered in the customer data file 5. Is determined to be a new customer.

If it is determined that the customer is a new customer, the salesperson service points can be input. However, the points that are allowed to be input are limited to the points equal to or lower than the assigned points registered in the salesperson data file 4 corresponding to the input salesperson code. Therefore,
When the salesperson inputs the points below the allocated points as salesperson service points A, the points obtained by adding the salesperson service points A to the purchase points B calculated based on the amount of the product purchased by the customer are the points this time. It is given to the customer as C.

On the other hand, when it is determined that the customer is not a new customer, the salesperson service points are not permitted to be input. That is, the purchase point B calculated based on the amount of the product purchased by the customer is given to the customer as the point C this time. In this way, the present point C given to each customer is accumulated for each customer on the customer data file 5 and provided for services such as discounts.

Therefore, when the POS system of the present embodiment is introduced in a retail store where a salesperson is resident, when the sales data of the product purchased by the customer is registered in the POS terminal 1, Key in the salesperson code of the salesperson who served the customer. In addition, the sales data of the product purchased by the customer is registered and the payment is received. Furthermore, when the customer has a customer card, the card data (customer code, etc.) of the customer card is read by the card reader 24. On the other hand, when the customer does not have a customer card, the telephone number of the customer is input as the customer code. Then, the customer data file 5 is searched and it is determined whether or not the customer data such as the customer name and accumulated points is registered corresponding to the customer code. As a result, when the customer data is not registered, a message is displayed on the display 16 to inform the salesperson of the allocation points set in the salesperson data file 4 corresponding to the keyed salesperson code. Therefore, the salesperson key-inputs the points below the allocated points as salesperson service points. By doing so, the salesperson service points are added to the purchase points of the customer and given.

As described above, according to this embodiment, it is possible to specially give points to a new customer who has no purchase history at the discretion of the salesperson, so that points according to the purchase amount are given. Differentiate from the point service system implemented by other stores. In addition, the receipt 50 issued to the customer to whom the salesperson service points have been given is printed with a message 51 notifying the customer that the salesperson has given the service points. Can be strongly impressed. Therefore, the service leading to the next visit to the new customer can be provided, so that the customer can be retained and the sales can be expected to increase.

Further, since the salesperson can only give points to new customers, and the points that can be given are limited to the points assigned to the salesperson in advance or less. It is practical because fraud such as giving points to acquaintance customers as many times as possible and giving large points exceeding the limit frame is prevented in advance.

In the above embodiment, the points given to the new customer are the total value of the purchase points and the salesperson service points, but the new customer may have only the salesperson service points. . Even in such a case, a limit frame is set up so that points greater than the purchase points automatically calculated from the amount of the product purchased by the customer and less than the sales staff's assigned points can be input as sales staff service points. By
You will be able to provide services that will lead to your next visit.

Further, in the above-mentioned one embodiment, the allocation points are set for each salesperson, but even if the allocation points are commonly set for all the salespeople, the function and effect of the present invention can be obtained. Is.

Further, in the one embodiment, the customer code of each customer is stored and managed, and if the customer code input by the customer code input means is a new code that is not stored and managed, the customer code is specified by the customer code. It is determined that the customer to be purchased is a new customer who has no purchase history, but the customer number of each customer is stored and managed together with the customer code, and the customer code input by the customer code input means is not stored or managed. If the customer code is less than the set number of times of visits, it may be determined that the customer is a new customer and the sales staff point service may be added. By doing so, salesperson service points can be obtained from the new store up to a predetermined number of times, so that the customer can be more firmly established.

Further, in the above-described embodiment, each POS terminal 1 temporarily stores the salesperson performance data and the customer performance data, and after the store is closed, the store computer 2 collects the data online and the salesperson data file 4 and the customer data file. 5 is updated, but each time one commercial transaction with the customer is completed, the salesperson actual data and the customer actual data are transferred from the POS terminal 1 to the store computer 2, and the salesperson data file 4 and the customer data file 5 are transferred.
May be updated.

Further, a card reader / writer is provided instead of the card reader 24 so that the latest accumulated points of the customer can be recorded on the customer card of one customer who has completed one commercial transaction so that points can be given this time. It goes without saying that may be.

In addition, a display means or a voice output means may be used as an informing means for informing the customer that a service point has been given by the salesperson identified by the salesperson code input by the salesperson code input means. Of course, various modifications can be made without departing from the scope of the present invention.

[0049]

As described above in detail, according to the invention of claim 1 of the present application, it is possible to easily deal with a service in which special points are given to a new customer who has no purchase history at the discretion of the salesperson. In addition, it is possible to prevent the unfair service from being performed by the salesperson, and it is possible to provide a commodity sales registration data processing device having excellent practicality.

According to the invention of claim 2 of the present application,
In addition to the above effects, it is possible to provide a product sales registration data processing device that makes it possible to give a strong impression to the customer that the service is provided by a salesperson, and can further stabilize the customer.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a POS system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a record format of a salesperson data file included in the store computer according to the embodiment.

FIG. 3 is a diagram showing a record format of a customer data file included in the store computer in the embodiment.

FIG. 4 is a block diagram showing a main configuration of a POS terminal according to the same embodiment.

FIG. 5 is a diagram showing a keyboard of a POS terminal according to the same embodiment.

[FIG. 6] R of the POS terminal in the same embodiment
The figure which shows the main memory areas formed in AM.

FIG. 7 is a C of the POS terminal in the same embodiment.
The flowchart which shows the procedure of the commercial transaction process with 1 customer which PU performs.

FIG. 8 is a diagram showing an example of a receipt issued to a new customer in the same embodiment.

[Explanation of symbols]

1 ... POS terminal 2 ... Store computer 4 ... Salesperson data file 5 ... Customer data file 11 ... CPU 24 ... Card reader 25 ... Keyboard 33 ... Salesman key 34 ... Point key 39 ... Customer key

Claims (2)

[Claims] 1. A commodity sales registration data processing device for registering commodity sales data, wherein a customer code input means for inputting a customer code for specifying a customer who purchases a commodity, and a salesperson for specifying a salesperson who sells customers. Salesperson code input means for inputting a code, service point input means for inputting salesperson service points given to customers by the salesperson, and upper limit of the salesperson service points allotted to each salesperson Salesperson information storage means for storing points by salesperson code; customer determination means for determining whether or not the customer specified by the customer code input by the customer code input means is a new customer with no purchase history; When the customer determination means determines that the customer is a new customer, the salesperson code input by the salesperson code input means is entered. Control means for permitting the input of the salesperson service points up to the upper limit point stored by the salesperson information storage means, and the salesperson service points up to the upper limit point for which the control means allows the input Is input by the service point inputting means, the salesperson service points are given to the customer specified by the customer code input by the customer code inputting means. Product sales registration data processing device. 2. When the sales point service points up to the upper limit point allowed by the control section are input by the service point input section, the sales point code is specified by the sales person code input by the sales point code input section. 2. The product sales registration data processing device according to claim 1, further comprising informing means for informing a customer that the sales point has been given to the customer.