JP2003030521A - Point card member registration and management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a point card corresponding to the use mode of either store visit or a mail-order business, and to prevent the points from being illegally used by fictional member by applying the stored points to a price even in the mail-order business. SOLUTION: This system is constituted of a point card member management computer 10 arranged in a point card issuing agent connected through the Internet 4 or a public communication line 5 to a telephone set 2 and electric appliance 3 with an FAX and the other communicating functions. The point card member management computer 10 is provided with a Web server 11, an application server 12, a database 15, a database server 14, a communication controller 18, a store terminal equipment 19a, and a contact center terminal equipment 19b arranged at a contact center. The application server 12 is provided with a card issue application accepting means 12a, a card issue registering means 12b, a person himself or herself confirmation Web page generating means 12c, a person himself or herself confirmation mail transmitting means 12d, a card owner identifying/registering means 12e, and a point use judging means 12f.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a point card management system, and more specifically, to a point card member registration management system for preventing fraudulent use of points by fictitious members, which can be used for both store visits and mail-order sales. Regarding

[0002]

2. Description of the Related Art Conventionally, when purchasing goods and services,
Issue point cards to customers who are registered members,
There was a customer service that returned points when purchasing the service. The customer is presented with a merit that he / she can present the point card and apply the accumulated points to the price when the product is purchased next time. The point card issuing business also had the advantage of retaining reuse customers.

[0003] In the case of a purchase application via the Internet, a purchase application by telephone or FAX, or so-called mail order, if the point card number in possession is declared, points are added at the time of purchase. . However, when using points in mail order, there is a problem in that the owner of the issued point card cannot be confirmed, and the point card number of another person is illegally used. For this reason, the accumulated points have not been used for payment at the time of mail order.

On the other hand, a customer who makes a purchase application via the Internet or telephone must go to a store in order to use the accumulated points even if he / she becomes a point card member. There was a problem that a store in a remote area could not go out.

[0005]

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems, and it is a point card that can be used in any usage mode of in-store visit / mail order and accumulated points in mail order. The purpose of the present invention is to provide a point card member registration management system that can be used for money to prevent fraudulent use of points by fictional members.

[0006] It is another object of the present invention to provide a mail-order compatible point card having an access code for confirming the owner of the point card holder.

It is another object of the present invention to provide a personal identification and authentication method in which the member's mail address via the Internet is the holder of the issued point card.

[0008]

In order to achieve the above object, the invention of claim 1 issues a point card corresponding to mail order that can be used for both mail order and over-the-counter sale, according to the purchase amount. It is a point card member registration management system for mail order that can be used for point addition as a whole or part of the purchase price according to the point use request, and is a point card prepared for point card issuing companies Member management computer,
The point card member management computer includes a customer terminal that can be connected via the Internet, and the point card member management computer or a customer telephone set that can be connected to the manager via a public communication line. , At least a card-specific point card number previously displayed on the card surface and an access code for card holder confirmation, wherein the point card member management computer is a Wed server connected to the Internet, sales management business, and Application server for managing point card member management, sales management database, database server for managing point card member database, LAN and / or WA
The point card member database is composed of a store terminal connected by N, and the point card member database is a member master table for registering personal information including a member's email address, a point card number, and accumulated points, and an issue date for each card number. And a point card master table that records the owner's identity verification, and an identity verification Wed page table generated for each card issued to confirm whether the registered email address is the address of the issued card holder. At least, the application server,
Card issuance member registration reception means, card issuance registration means, identity verification Wed page generation means, identity verification email transmission means, card holder authentication / registration means, and point use determination means After that, a personal identification Wed page is generated, and a personal identification email with a clickable URL address of the personal identification Wed page table generated to confirm the membership enrollment is sent to the member's email address. Identity verification We
On the d-page screen, input the access code written on the point card for mail order that the person owns, receive it, collate it with the access code of the point card master table, and the point card owner himself It is characterized in that it authenticates that there is, and records the identity verification in the member master table, and thereafter, if the identity verification record is present when making a purchase by telephone or by mail order on the Internet, the use of payment for points will be accepted.

According to the present invention, it is possible to confirm that the mail address and the card holder are the same person by replying the access code from the purchase application mail address via the Internet. Therefore, even by mail order via the Internet, the owner of the issued point card can be confirmed, and the accumulated points can be safely used for appropriation of the purchase price.

The invention according to claim 2 is the invention according to claim 1, wherein the access code is composed of a combination of numbers and characters, is described on the point card surface corresponding to the mail order, and is a point card member registration. It is recorded in a database in the management system, and is characterized in that it is not printed or displayed on any of the billing statement, purchase application receipt, Internet browsing screen, and e-mail text.

According to the present invention, the customer cannot know the access code other than the display record of the point card for mail order sales. Therefore, the card holder can be confirmed by comparing the declared access code of the card holder himself with the access code of the database in the point card member registration management system.

The invention according to claim 3 is the invention according to claim 1 or 2, wherein the card issuing application acceptance means confirms the person himself and hands the point card at the store, and the point card is the person himself. It is characterized in that it is provided with a telephone reception means and an internet reception means for mailing it to the address of the declaration.

According to the present invention, a point card compatible with mail-order sales can be provided to customers who come to the store, purchase applications at contact centers such as telephones and faxes, and purchase applications from virtual stores on the Internet. Can issue issuance requests. Therefore, the point card service can be provided to all customers.

The invention of claim 4 is the invention of claim 1, 2 or 3.
In the invention described above, the mail-order sales include mail-order sales by receiving product orders at a reception center of a telephone, fax, or other communication device, and mail-order sales by receiving product orders via the Internet. And

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a schematic diagram showing the configuration of a point card member registration management system of the present invention. The point card member registration management system 100 is provided with a customer terminal 1 equipped with a browser, a customer's telephone 2, a customer's FAX / other home electric appliance 3 with a communication function, the Internet 4 or a public communication line 5. Point card member management computer 1 for the connected point card issuing company
It consists of 0 and.

Here, the point card issuing business sells products and services at stores, and also sells virtual stores via the Internet and so-called mail-order sales with a contact center such as a telephone / FAX. Person.

Point card member management computer 10
Is a Wed server 11 including a firewall that connects to the Internet, and an application server 12 that performs sales management work and point card member management work.
A database 15 including at least a sales management database 16 including product information and a point card member database 17, a database server 14 that manages the database 15, a communication control device 18 connected to a public communication line, and a store. A plurality of store terminals 19a provided and a contact center terminal 19b provided in a contact center are provided, and each is connected by a LAN and / or WAN 13.

The point card member database 17 is
Member master table 17a, point card master table 17b, identity verification Wed page table 1
7c and.

The member master table 17a is a personal information record including a member's name, furigana, nickname, gender, date of birth, telephone number, postal code, address, work place, issued point card number, and mail address. And a password specified by the person when using the Internet, and a point record that records the accumulated points added by purchase,
It consists of a personal verification record of the verification result of the point card holder.

Point card master table 17b
Is recorded with the point card number of the printed and created mail-order point card, its access code, the date of issue, and the identity verification of the owner. An unissued card has no record of the issue date, and even if issued, the identity confirmation flag is unregistered until the owner identity confirmation processing is performed.

The personal identification Wed page table 17c is
It is generated for each issued point card for mail order,
A point card registration screen for confirming whether the e-mail address registered in the member master table 17a is the address of the issued card holder is recorded. The Wed page table 17c is recorded with a unique URL address for each card number so that it can be called from the customer terminal 1 via the Internet. In the Wed page table 17c, at least the issuing date of the card, the expiration date of the holder confirmation, and the access code for confirming the card holder are recorded.

The application server 12 includes a card issuance application acceptance means 12a and a card issuance registration means 12b.
The personal identification Wed page generation means 12c, the personal identification mail transmission means 12d, the card holder authentication / registration means 12e, and the point use determination means 12f. In addition to this, a sales operation processing means 12x in an internet virtual store is provided. Sales processing means 12x
Performs business of managing virtual store sales via the Internet using the sales management database 16, but detailed description thereof will be omitted in the present invention.

The card issuing application receiving means 12a confirms the person and hands the point card at the store.
2a-1, a telephone reception means 12a-2 for mailing the point card to the address of the person's declaration, and an internet reception means 12a-3.

The store reception means 12a-1 is a store terminal 1
Display the application acceptance screen on 9a, and from the application filled out by the customer, record personal information including the member's name, phonetic guide, nickname, gender, date of birth, telephone number, zip code, address, work place, and email address. To register in the member master table 17a. Also, the telephone reception means 12a-2
Displays the application acceptance screen on the contact center terminal 19b that accepts a telephone call / FAX from the customer, and the contact center person in charge inputs the content of the application from the customer and registers it in the member master table 17a.

Further, the internet reception means 12a-3.
Responds to a request signal from the customer terminal 1 via the Internet, transmits a membership application acceptance screen to the customer terminal 1, and informs the customer of his / her name, furigana, nickname, gender, date of birth, telephone number, A personal information record including a postal code, an address, and a work place and an email address are input, the data is received and registered in the member master table 17a.

The card issue registration means 12b uses the card issue application acceptance means 12a to make the membership master table 1
After registering in 7a, take out the point card for mail order prepared by printing in advance, enter the point card number, record the point card number in the member master table 17a, and set the issue date in the point card master table 17b. Record. After this, at the reception at the store, the card is handed to the customer. When accepting by telephone or Internet, the card is mailed to the address registered in the member master table 17a.

The personal identification Wed page generating means 12c is
W which is activated in association with the card issue registration means 12b and sets a unique URL address for each holder who handed or mailed the point card number and the issued card
The ed page table 17c is generated.

The personal identification mail transmission means 12d is activated in synchronization with the termination of the personal identification Wed page generation means 12c, and the URL address of the Wed page table 17c generated by the personal identification Wed page generation means 12c is clickably pasted. A mail for the attached personal identification and mail order correspondence point card registration guide is generated and sent to the mail address of the member registered in the member master table 17a.

The cardholder authentication / registration means 12e clicks the URL address of the identity confirmation Wed page table 17c attached to the email from the customer terminal 1 of the member who receives the email transmitted by the identity confirmation email transmission means 12d. In response, the point card holder confirmation screen (see FIG. 4) is sent, and the card holder himself / herself receives the “access code” written on the card and receives it. The “access code” of the point card master table 17b is then received. If it matches with, the person who has handed or mailed the card is authenticated, and the identity verification record is made on the member master table 17a and the point card master table 17b.
A personal authentication flag is added to the personal identification Wed page table 17c to prohibit access from another person thereafter.

The point use judging means 12f judges the identity verification record of the member master table 17a in response to an inquiry for point appropriation by a point card compatible with mail order when paying the sales price from the sales business processing means 12x. And allow points to be used.

FIG. 2 shows a point card 20 for mail order.
It is a figure which shows one Embodiment. The point card 20 for mail order is a card ID barcode 20a for inputting a card presented at a store to a POS, a card ID number printing section 20b, a printed matter other than the card, or a card holder who is not displayed on the screen of the terminal. An access code printing unit 20c for confirmation, a card usage regulation printing unit 20d, a personal signature unit 20e, and an email address writing unit 20f are provided on the back surface of the card.

The access code 20c of the point card 20 for mail-order sales is composed of a combination of numbers and characters, and is a record of the point card surface for mail-order sales and a database record in the point card member registration management system. Do not print or display on the statement / acceptance for purchase application or on the Internet browsing screen / e-mail text.

FIG. 3 shows an embodiment of the personal identification and mail order correspondence point card registration guide mail transmitted to the customer terminal 1 by the personal identification mail transmission means 12d. The registration guideline 31 is "In order to use points when making purchases via the Internet or telephone, please register by the XX month and XX day on the registration homepage for this guide mail." And a clickable URL address 33 linked to the mail-order sales point card registration screen is displayed.

The deadline display 32 is for confirming that the person is the original person within a certain period after the mail-order point card 20 is issued and delivered (or handed) to the member. If the deadline display 32 has passed, the registration website will be closed and the identity verification
The d page generation means 12c generates a new Wed page table 17c, and the identification confirmation mail transmission means 12d transmits the identification and mail-order sales point card registration mail with the new URL address pasted again.

FIG. 4 shows the card holder authentication / registration means 12
The e-mail shows a mail sales compatible point card registration screen 40 transmitted and displayed by the customer terminal 1.

Mail order correspondence point card registration screen 40
Shows the registration guide 41 consisting of the point card ID display 41a, the access code password display 41b, the member name 41c, and the input promotion 41c, and the access code input field 42 first, and when the access code is input, the code is displayed. Send to the point card member management computer 10,
The in-process display 43 is displayed, and the processing response 44 is displayed in response to the card holder authentication / registration means 12e.

Next, the flow of the work of the present invention will be described with reference to FIGS.
It will be described in detail based on.

FIG. 5 is a diagram showing the flow of business for accepting a card issuance application via the Internet.

The point card member management computer 10 that has received a request signal for purchasing a product or / and applying for membership of a point card member from the customer terminal 1 first judges whether or not it is a new member registration. The process moves to step S52. If the member is already registered, the process moves to step S53 (step S51).

In the case of new member registration, the customer terminal 1 is required to enter an email address, name, furigana, gender, date of birth, address, telephone number, work place and other personal attribute information, and a password input screen arbitrarily set by the person. To register the member master table 17a with the input (step S52).

Next, by the card issue registration means 12b,
The card ID number of the mail-order compatible point card 20 printed and prepared in advance is recorded in the member master table 17a, issuance is recorded in the point card master table 17b, and the issued card is sent to the destination address registered in the member master table. By mail (step S53).

In step S54, the identity confirmation Wed page generation means 12c sets a Wed page address in which a unique URL address is set for each owner.
The d-page table 17c is generated.

Next, the personal identification confirmation mail transmitting means 12d transmits the personal identification confirmation and mail registration guide mail 30 of the point card corresponding to the mail-order sales, which is pasted in a clickable manner, to the URL address of the Wed page table 17c to the customer's mail address ( Step S55).

The customer who has applied for the point card issuance clicks the URL address of the Wed page table 17c attached to the registration guide mail 30 that has arrived at his / her customer terminal, and receives the point card registration screen 40 for mail order. Then, the access code 20c on the back of the point card 20 at hand is entered on the screen and transmitted (step S56).

Upon receipt of the access code transmitted in step 56, the card holder authentication / registration means 12e
If it matches the access code of the point card master table 17b, it authenticates that the e-mail address is the card owner, records the identity verification in the member master table 17a and the point card master table 17b, and the identity verification Wed page table. A personal authentication flag is attached to 17c to prohibit access from another person thereafter (step S57).

After the payment / transfer confirmation process of the purchased product, the return points are added to the member master table 17a when the product for which the purchase application is made is shipped. If you select point appropriation for payment at the next product purchase, point use determination means 1
The member master table 17a is searched and determined by 2f, and if there is an identity verification record, the appropriate use of points is permitted (step S58).

FIG. 6 is a diagram showing the flow of business for accepting a card issuance application via the telephone contact center.

First, the customer calls the contact center by telephone and applies for issuance of a point card for mail order. The contact center manager who received the application receives the call from the contact center terminal 19b and receives the call from the telephone reception means 12a-2
Display the input screen of, name, gender, date of birth, address,
The telephone number, work place, and other personal attribute information are input while listening, and registered in the member master table 17a (step S61).

Next, by the card issue registration means 12b,
The card ID number of the mail-order compatible point card 20 printed and prepared in advance is recorded in the member master table 17a, issuance is recorded in the point card master table 17b, and the issued card is sent to the destination address registered in the member master table. By mail (step S62).

At this time, if there is a purchase application request via the Internet, the mail address is confirmed and recorded in the member master table, and the processing of steps 54 to 57 in FIG. (Step S63).

After the payment / transfer confirmation process of the purchased product, the return points are added to the member master table 17a at the time of shipping the product for which the purchase application is made. Next time there is a product purchase application in the contact center and if point allocation is selected for payment, the point use judgment means 12f searches the member master table 17a to make a judgment, and if there is an identity verification record, the point allocation use is permitted (step S64). ).

FIG. 7 is a diagram showing a flow of a point card issuance application acceptance work for mail order at a store.

The customer confirms possession of the point card when the customer purchases the product at the store. If you are purchasing for the first time, enter your name, furigana, gender, date of birth, address, work place and other personal attribute information on the card issuance application form, and let me fill in the email address, accept the card issuance application,
In a, the input screen of the store reception means 12a-1 is displayed and input, and registered in the member master table 17a (step S71).

If the customer already has a point card and wishes to convert it to a point card compatible with mail order, enter the presented point card ID number from the store terminal 19a and display the member master table 17a. If the email address is not registered, the email address of the customer is additionally registered (step S72).

Next, by the card issue registration means 12b,
The card ID number of the point card 20 for mail-order sales, which has been printed and prepared in advance, is recorded in the member master table 17a, issuance is recorded in the point card master table 17b, and then the card is handed to the customer at the store (step S73).

The product is given to the customer in exchange for the purchase price, and return points equivalent to the purchase price are added to the member master table. Subsequently, the processes of steps S54 to S57 in the flow chart of the card issuing application via the Internet are performed (step S74).

Thereafter, when applying points for payment at the time of applying for product purchase via the Internet or telephone, the points use judging means 12f searches the member master table 17a to make a judgment, and if points for personal identification are available, points are used for points allocation. Is permitted (step S75).

[0059]

According to the invention of claim 1, it is possible to confirm that the mail address and the card holder are the same person by replying the access code from the purchase application mail address via the Internet. . Therefore, even by mail order via the Internet, the owner of the issued point card can be confirmed, and the accumulated points can be safely used for appropriation of the purchase price.

According to the second aspect of the present invention, the customer cannot know the access code other than the display record of the point card for mail order sales. Therefore, the card holder can be confirmed by comparing the declared access code of the card holder himself with the access code of the database in the point card member registration management system.

According to the third aspect of the present invention, mail-order sales are available to customers who come to the store, purchase applications at a contact center such as a telephone or FAX, and purchase applications from virtual stores on the Internet. We can accept issuance requests for point cards. Therefore, the point card service can be provided to all customers.

[Brief description of drawings]

FIG. 1 is a schematic diagram showing a configuration of a point card member registration management system.

FIG. 2 is a diagram showing an embodiment of a point card for mail order.

FIG. 3 is a diagram showing an identification confirmation and mail-order sales point card registration guide mail screen.

FIG. 4 is a diagram showing a mail-order sales point card registration screen.

FIG. 5 is a diagram showing a flow of business of accepting a card issuance application via the Internet.

FIG. 6 is a diagram showing a flow of operations for accepting a card issuance application via a telephone contact center.

FIG. 7 is a diagram showing a flow of a point card issuance application acceptance work for mail order at a store.

[Explanation of symbols]

1 Customer terminal 2 Customer's phone 3 Customer's FAX / other home appliances with communication function 4 Internet 5 public communication lines 10 point card member management computer 11 Wed server 12 Application server 12a Card issuance application acceptance means 12a-1 Store reception means 12a-2 Telephone reception means 12a-3 Internet reception means 12b Card issuance registration means 12c Identity confirmation Wed page generation means 12d Identity confirmation email transmission method 12e Card holder authentication / registration means 12f point use determination means 12x Sales processing means 13 LAN or / and WAN 14 Database server 15 Database 16 Sales management database 17 point card member database 17a Member master table 17b Point card master table 17c Identity confirmation Wed page table 18 Communication control device 19a Store terminal 19b Contact center terminal 20 Point card for mail order 20a card ID barcode 20b Card ID number printing section 20c Access code printing section 20d Usage Regulations Printing Department 20e Signature section 20f Email address entry section 30 Point card registration guide mail screen 31 Guidance 32 deadline display 33 Clickable URL address 40 Mail order compatible point card registration screen 41 Registration Information 41a ID number display 41b Access code security code display 41c Input promotion 42 Access code input field 43 In-process display 44 Processing response 100 point card membership registration management system

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06K 19/00 G07G 1/12 321M // G07G 1/12 321 321P G06K 19/00 Q

Claims (4)

[Claims] 1. A mail-order compatible point card that can be used for both mail-order sales and over-the-counter sales is issued, points are added according to the purchase amount, and the purchase price or all of the purchase price is received according to the point use request. It is a point card member registration management system for mail order that can be used as points as a part, and can be connected to the point card member management computer prepared for the point card issuing company and the point card member management computer via the Internet. A customer terminal and a point card member management computer or a customer telephone set that can be connected to the manager via a public communication line. The point card compatible with mail-order sales is a card-specific point card previously displayed on the card surface. Minimize your number and access code to verify your cardholder Wherein the point card member management computer, the Wed server connected to the Internet, an application server for performing sales management operations and point card member management operations, and sales management database, and the database server that manages point cardholder database, LAN
The point card member database comprises a member master table for registering personal information including a member's e-mail address, a point card number, and accumulated points, and / or a card number for each card number. A point card master table that records the issue date and owner's identity confirmation, and an identity confirmation Wed page generated for each card issued to confirm whether the registered email address is the address of the issued card owner At least a table is provided, and the application server includes a card issuance application acceptance means, a card issuance registration means, an identity verification Wed page generation means, an identity verification mail transmission means, a card holder authentication / registration means, and point use. It is equipped with a judgment means, and the To generate a sure Wed page, URL of the identification Wed page table that has been generated for the person admission confirmed a member of the e-mail address
Send an identity confirmation email with a clickable address, and from the destination of the email to the identity confirmation Wed page screen,
The access code written on the point card for mail order that the person owns is input and received, and it is verified against the access code of the point card master table to authenticate that he is the point card holder himself. A point card member registration management system, wherein personal identification records are recorded on a member master table, and thereafter, if the personal identification records are present when making a purchase by telephone or via mail order, the use of payment for points will be accepted. 2. The access code, which is composed of a combination of numbers and letters, is written on the point card surface compatible with mail order and is recorded in a database in the point card member registration management system. The point card member registration management system according to claim 1, wherein the point card member registration management system is not printed or displayed on any of the reception form, the Internet browsing screen, and the e-mail text. 3. The card issuance application acceptance means includes an in-store acceptance means for confirming the person and handing the point card at the store, a telephone acceptance means for mailing the point card to the address of the principal's declaration, and an internet acceptance means. The point card member registration management system according to claim 1 or 2, characterized in that. 4. The mail-order sales include mail-order sales by receiving product orders at a reception contact center for telephones, faxes, and other communication devices, and mail-order sales by receiving product orders via the Internet. The point card member registration management system according to claim 1, 2 or 3.