JP2002373278A - Vehicle maintenance reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a vehicle maintenance reservation system with high convenience for both of a vehicle maintenance agency and a customer. SOLUTION: In the vehicle maintenance reservation system to connect a host computer 30, an agency terminal 10 owned by the vehicle maintenance agency and a customer terminal 20 owned by the customer with one another via a network and to manage reservation of vehicle maintenance in the host computer 30, when the agency terminal 10 inputs sale information, customer information whose next vehicle maintenance date is within prescribed period is extracted. And information of the vehicle maintenance date is given to the customer by transmitting identification information of the customer and an address of the host computer by mail based on the extracted customer information. When the customer terminal 20 reserves date and time of the vehicle maintenance by accessing the host computer 30, it is stored at a browsable state.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system capable of making a reservation via a network for vehicle maintenance such as oil change or car washing performed at a gas station or a maintenance shop.

[0002]

2. Description of the Related Art Conventionally, a vehicle maintenance company such as a gas station or a maintenance shop manages the maintenance status of a customer using a computer. For example, when a customer performs maintenance such as oil change, an operator inputs maintenance information to a computer. On the other hand, the time required for the next maintenance is input in advance to the computer for each product. Then, based on the various information input to the computer, a customer who is approaching the next maintenance next time is extracted from the maintenance information periodically or as needed, and a direct mail addressed to the customer is printed. Then, direct mail was sent to each customer by mail.

[0003]

However, in the conventional method, printing and sending direct mail is a complicated operation, and the rate at which customers who receive the direct mail return to the store for maintenance (repeat rate) is also high. It was low. One of the reasons is that even if a customer who receives a direct mail visits a gas station or the like directly, it will not always be able to immediately receive vehicle maintenance due to the relationship with other customers, which will lower the willingness to visit the store. Can be In order to improve this, it is conceivable to make a reservation in advance by telephone or the like, but a great deal of cost was required to accept the reservation. Furthermore, considering the cost, it is practically difficult to accept a 24-hour reservation, so that the time period for calling is limited for the customer, which is low in convenience.

[0004] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a vehicle maintenance reservation system that is highly convenient for both a vehicle maintenance company and a customer.

[0005]

According to the present invention, in order to attain the above object, according to the present invention, a host computer, a dealer terminal of a vehicle maintenance company, and a customer terminal of a customer are connected via a network. A vehicle maintenance reservation system for managing vehicle maintenance reservations in a host computer, the host computer comprising: customer information storage means for storing customer identification information, an e-mail address, and purchase history information relating to vehicle maintenance products; Reservation information storage means for storing vehicle maintenance reservation information received from a vehicle, product information storage means for storing information on a period required until the next vehicle maintenance for each product, and customer identification information and a vehicle received by the customer from a trader terminal Receiving means for receiving purchase information of a product for maintenance and storing the received information in the customer information storage means; Means for calculating a next vehicle maintenance date based on the purchase date and time included in the history information and the period information stored in the product information storage means; and a product for which the next vehicle maintenance date calculated by the calculation means is within a predetermined period. Means for extracting customer information which has purchased the customer, means for transmitting a guide mail including customer identification information and the address of the host computer to a mail address included in the customer information extracted by the extraction means, and a customer terminal Receiving the customer's identification information and receiving a reservation for vehicle maintenance and storing it in the reservation information storage means, and transmitting the reservation information of the reservation receiving means to the dealer terminal in response to a browse request from the dealer terminal. A browsing reception unit.

[0006] Thus, a customer whose next vehicle maintenance date is within a predetermined period is extracted based on the inputted customer information, sales information, and period information, and includes an identification ID and an address of the host computer to this customer. An invitation email is sent. Further, by accessing this address from the customer terminal, a reservation for vehicle maintenance is made, and the vehicle maintenance company can freely browse it. Therefore, it is possible for the trader to notify the customer of the vehicle maintenance guidance by an easy and inexpensive means, and the customer can easily make a reservation for the vehicle maintenance of the customer according to his / her convenience.
In addition, it is possible for the contractor to easily and reliably manage the reservation of the vehicle maintenance.

[0007] Here, the products related to vehicle maintenance include:
This includes services such as adjustment, repair, and car washing, as well as products such as oil and parts.

According to a second aspect of the present invention, the extracting means extracts only information on customers who have purchased a specific product designated from a trader terminal.

[0009] Thus, the trader can specify a customer for each product, and can transmit a common guide mail only to the specified customer.

According to a third aspect of the present invention, the host computer includes a mail guide message storage unit for storing a mail guide message for each product, and the mail transmitting unit transmits a guide mail having a different guide message for each product. And

[0011] Thus, the trader can adapt the contents of the guide mail transmitted to the customer to the product for each product.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A vehicle maintenance reservation system according to an embodiment of the present invention will be described with reference to FIG.
FIG. 1 is a functional block diagram of the vehicle maintenance reservation system.

As shown in FIG. 1, the vehicle maintenance reservation system includes a vehicle terminal 10 installed in a store of a vehicle maintenance company (hereinafter, referred to as a “service company”) that performs vehicle maintenance such as a gas station or a maintenance shop; Terminal 20, host computer 30, and network 5 connecting them
0. The trader terminal 10 and the customer terminal 20 are composed of devices such as a personal computer and a portable communication terminal, and each include a communication control unit serving as an interface with the network 50, an input device such as a keyboard and a mouse, and an output device such as a CRT and an LCD. (Both not shown). Further, the trader terminal 10 and the customer terminal 20 include a browser for browsing Web pages and a mailer for sending and receiving mails.

The host computer 30 includes a communication control unit 31 serving as an interface with the network 50, and a customer information database 32 for storing various information on customers.
And a product information database 33 for storing a period required until the next maintenance for each product, a mail database 34 for storing guidance text of a guide mail to be described later for each product, and various reservation information such as a vehicle maintenance reservation status. A reservation information database 35 to be stored; a customer information edit receiving unit 36 for receiving input / update / deletion of the contents of the customer information database 32 from the dealer terminal 10; and a customer information database for receiving customer sales information from the dealer terminal 10. 32, an extraction unit 38 for extracting customer information of a customer whose guide mail is to be transmitted based on the information stored in the customer information database 32, and an extraction unit 3
7. A mail transmission unit 39 for creating and transmitting a guide mail based on the customer information extracted in step 7 and the guide text stored in the mail database 34, and accepts a vehicle maintenance reservation from the customer terminal 20 to the reservation information database 35. A reservation receiving unit 40 for storing the information, and a browsing receiving unit 41 for transmitting various information stored in the reservation information database 35 to the requesting vendor terminal 10 in response to a browsing request from the vendor terminal 10 are provided.

As shown in FIG. 2, the customer information database 32 stores basic information about the customer, such as an identification ID for uniquely identifying the customer, a name, a mail address, and the like. Further, the customer information database 32 stores, for each product, a purchase history of the product including the date when the vehicle maintenance was last performed and the date when the next vehicle maintenance should be performed. In the example of FIG. 2, the previous oil change date and the next oil change date and the previous vehicle inspection date and the next vehicle inspection date are stored.

As shown in FIG. 3, the merchandise information database 33 stores, for each merchandise, a period from the last maintenance of the merchandise to the next recommended maintenance. For example, in the example of FIG. 3, six months after the previous maintenance date for the oil change is the date on which the next maintenance is recommended.

As shown in FIG. 4, the mail database 34 stores, for each product, a guide text for a customer to be inserted into a guide mail described later.

As shown in FIG. 5, the reservation information database 35 stores vehicle maintenance reservation information received from customers. Specifically, it stores the customer's identification ID, the reservation date and time, products related to vehicle maintenance, and the like.

Upon receiving an access from the trader terminal 10, the customer information receiving unit 36 displays a customer information editing screen on We
b, and transmits the customer information database 32 based on the customer information input on the web page.
Update the contents of FIG. 6 shows an example in which the editing screen is displayed on the dealer terminal 10. Items to be edited from the dealer terminal 10 are basic information such as names and mail addresses in the data of the customer information database 32, and do not include sales history information.

Upon receiving the access from the trader terminal 10, the sales information receiving unit 37 displays a sales information input screen on We.
b, and transmits the customer information database 32 based on the sales information input on the web page.
Update the contents of FIG. 7 shows an example in which the input screen is displayed on the trader terminal 10. As shown in FIG. 7, on this input screen, the identification ID of the customer who sold the product, the product sales date, and the product for sale are input. The sales information receiving unit 37
When the input information is received from the dealer terminal 10, the recommended period until the next vehicle maintenance corresponding to the sold product is searched from the product database 33, and the next vehicle maintenance date is calculated based on the searched period and the product sales date. I do. Then, the input information is stored in the customer information database 32 together with the next vehicle maintenance date calculated here.

The extraction unit 38 extracts, from the customer information database 32, periodically or as needed, customer information in which the next vehicle maintenance date calculated by the sales information receiving unit 37 is within a predetermined period. For example, at the beginning of each month, customer information whose next vehicle maintenance date falls within the month is extracted.

The mail transmitting section 39 creates a guide mail in which the identification ID included in the customer information extracted by the extracting section 38 and the address of the host computer 30 are described. Next, for a sales product according to the extracted customer information, a guide message corresponding to the product is selected from the mail database 34 and added to the guide mail. Then, the guide mail is transmitted to the mail address of the customer information. Here, when the customer terminal 20 accesses this address, it is connected to the reservation receiving unit 40.

In response to the access from the customer terminal 20, the reservation receiving unit 40 first requests the input of the customer identification ID.
Send the eb page. Then, when the identification ID is input to this Web page, a Web page of the reservation reception screen as shown in FIG. When receiving the reservation date and time and information on the vehicle maintenance product to be reserved from the customer terminal 20, the reservation information database 35 is searched to check whether there is any overlap with other customers. If the reservation date and time overlap with other customers, the customer terminal 20
Is transmitted to the user and prompts re-entry of the reservation date and time. If there is no overlap between the reservation dates and times, the reservation information received from the customer terminal 20 is stored in the reservation information database 35.
Note that it is preferable to display the vacant date and time of the reservation on the reservation reception screen in advance, since the trouble of the customer to re-input can be omitted.

The browsing accepting unit 41 displays a reservation status search screen as shown in FIG.
Send as an eb page. Searches the reservation information database based on the viewing conditions input from the trader terminal 10,
The search result is transmitted to the dealer terminal 10 in a predetermined format. FIG.
0 indicates an example of a search result, in which a customer name for each reservation date and a product related to vehicle maintenance reserved are displayed in association with each other.

Next, a flow of a reservation of the vehicle maintenance reservation system according to the present embodiment will be described with reference to a flowchart of FIG.

The host computer 30 stores the product information received by the sales information receiving unit 37 from the dealer terminal 10 in the product information database 33 (step S1).

Then, the extraction unit 38 is provided with the sales information reception unit 3
The customer information in which the next vehicle maintenance date calculated by 7 is within a predetermined period is extracted from the customer information database 32 (step S2).

Next, the host computer 30 describes the identification ID of the extracted customer information and the address of the host computer 30 in the guide mail. Further, for the merchandise related to the extracted customer information from the mail database 34, a guidance message corresponding to the merchandise is added to the guide mail, and the customer terminal stored in the customer information extracted by the extraction unit 38 is added. The e-mail is sent to the 20 e-mail addresses (step S3).

Next, the customer who has received the mail accesses the address described in the mail. Then, when the address of the host computer 30 is accessed from the customer terminal 20, an input of an identification ID of the customer is requested, and after confirming the input identification ID, a reservation date and time of vehicle maintenance is received on the Web page ( Step S4).

Next, the reservation information database 35 checks whether or not the reservation date and time received from the customer terminal 20 overlap with the reservation date and time of another customer, and stores the reservation information in the reservation information database 35 if there is no overlap. (Step S
5).

Lastly, when there is a request for browsing the reservation information from the trader terminal 10, the reservation information corresponding to the condition designated by the trader terminal 10 is searched from the reservation information database 35 and transmitted to the trader terminal 10 as a Web page. (Step S
6).

According to the vehicle maintenance reservation system according to the present embodiment, when sales information of a customer is input from the dealer terminal 10, the next vehicle maintenance date is calculated and extracted by the sales information receiving unit 37 based on the input. The customer information within a predetermined period is extracted by the unit 38, and a vehicle maintenance guide mail including the address of the host computer 30 is transmitted to the mail address included in the customer information. When the customer who has received the e-mail accesses this address, a reservation for vehicle maintenance can be made. In addition, the trader has a host computer 30
The reservation status stored in the reservation information database 35 can be browsed at any time by accessing.

[0033] Therefore, it is possible for the contractor to notify the customer of the vehicle maintenance guide without incurring any cost, and for the customer to make a reservation for the vehicle maintenance by a simple method, the convenience is improved, and the repeat is improved. Rate goes up. Further, even if the vehicle maintenance shop is far away, the reservation status of vehicle maintenance can be reliably managed.

Further, according to the vehicle maintenance reservation system according to the present embodiment, only the customer information that has purchased a specific product designated from the dealer terminal 10 is stored in the customer information database 32.
Extracted from Therefore, the guide mail can be sent only to the customer who wants to send the mail.

Further, according to the vehicle maintenance reservation system according to the present embodiment, the host computer 30 is provided with the mail guide text storage means for storing the mail guide text for each product, so that a different guide text is provided for each product. It can be sent by attaching it to the guide mail. Therefore, it is possible to create and transmit a guide message having contents suitable for each product.

Although the embodiment of the present invention has been described above, the present invention is not limited to this. The scope of the invention is indicated by the appended claims, and all modifications that fall within the meaning of each claim are included in the present invention. For example, the day when the next vehicle maintenance is to be performed is calculated by the sales information receiving unit 37, but this may be calculated by the extracting unit 38. Further, as described above, when making a reservation for vehicle maintenance from a customer terminal, a Web page indicating a date on which a reservation cannot be made may be transmitted in advance.

[0037]

According to the present invention, when sales information is input, the next vehicle maintenance date is calculated, and customer information of a specific customer is extracted based on the calculation result. A guidance mail for vehicle maintenance is transmitted to the customer terminal of the extracted customer. Therefore, the necessity of the complicated work of printing and mailing the direct mail is eliminated, and the cost can be reduced. Further, the customer can make a reservation for vehicle maintenance simply by accessing the address of the host computer. Therefore, even if you do not go to a gas station,
Since vehicle maintenance reservations can be made at any time according to one's own convenience, the number of vehicle maintenance reservations can be increased, and the repeat rate of guidance mail can be increased. In addition, the dealer can check the vehicle maintenance reservation information on the homepage at any time and manage the reservation. Therefore, there is no communication error in the reservation status even in different workplaces. In this manner, a vehicle maintenance reservation system that is highly convenient for both the trader and the customer is realized.

[Brief description of the drawings]

FIG. 1 is a functional block diagram of a vehicle maintenance reservation system.

FIG. 2 is an explanatory diagram of a customer information database.

FIG. 3 is an explanatory diagram of a product information database.

FIG. 4 is an explanatory diagram of a mail database.

FIG. 5 is an explanatory diagram of a reservation information database.

FIG. 6 is a diagram of a display screen for inputting customer information to be updated in a customer database.

FIG. 7 is a diagram of a display screen for inputting product information to be updated in a product information database.

FIG. 8 is a diagram of a display screen for accepting a vehicle maintenance reservation from a customer terminal of the customer.

FIG. 9 is a diagram of a display screen on which a trader searches a reservation status from a reservation information database.

FIG. 10 is a diagram of a display screen on which a reservation status has been searched.

FIG. 11 is a flowchart illustrating an embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF REFERENCE NUMERALS 10: trader terminal, 20: customer terminal, 30: host computer, 31: communication control unit, 32: customer information database, 33: product information database, 34: mail database, 35: reservation information database, 36: customer information editing reception Reference numeral 37: sales information editing reception unit, 38: extraction unit, 39: mail transmission unit, 40: reservation reception unit, 41: browsing reception unit.

Claims (3)

[Claims] 1. A vehicle maintenance reservation system in which a host computer, a vehicle terminal of a vehicle maintenance company, and a customer terminal of a customer are connected via a network, and the host computer manages vehicle maintenance reservations. A customer information storage means for storing customer identification information, an e-mail address, and purchase history information relating to a vehicle maintenance product; a reservation information storage means for storing vehicle maintenance reservation information received from a customer; until the next vehicle maintenance. Product information storage means for storing period information required for each product, and reception means for receiving customer identification information and purchase information of a product related to vehicle maintenance received by the customer from a dealer terminal and storing the information in the customer information storage means. The purchase date and time included in the purchase history information of the customer information storage means and the period stored in the product information storage means Means for calculating a next vehicle maintenance date based on the time information; means for extracting customer information for purchasing a product whose next vehicle maintenance date calculated by the calculation means is within a predetermined period; and extracted by the extraction means. Means for transmitting a guide mail containing the identification information of the customer and the address of the host computer to the mail address included in the customer information, receiving the identification information of the customer from the customer terminal, and accepting a reservation for vehicle maintenance, and A vehicle maintenance reservation system comprising: a reservation accepting unit that is stored in a reservation information storage unit; and a browsing accepting unit that transmits reservation information of the reservation accepting unit to the dealer terminal in response to a browsing request from the dealer terminal. 2. The vehicle maintenance reservation system according to claim 1, wherein said extraction means extracts only information on customers who have purchased a specific product specified from a trader terminal. 3. The host computer includes mail guide text storage means for storing a mail guide text for each product, and the mail transmitting means transmits a guide mail having a guide text different for each product. Item 4. A vehicle maintenance reservation system according to item 1.