JP2003058776A - Information processing method and information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To realize a simple and various information retrieval using a map information without requiring complicated information input. SOLUTION: In a map database 11, the pieces of information on the address 11e, the telephone number 11f, etc., of a store or a general customer corresponding to a graphic element ID 11a are made to correspond to each other and registered. Map information of the neighboring local region of the address of the general customer including the graphic element is displayed in a retrieving picture. Then, information on the store or the general customer made to correspond to a graphic element and registered can be retrieved by selecting the graphic element with a pointer, etc.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing technique, and more particularly to a technique effective when applied to information provision using map information, purchase brokerage of goods and services, and the like.

[0002]

2. Description of the Related Art For example, the Internet and WWW (World Wid) built on the Internet.
With the widespread widespread use of wide area information systems (e.g., de Web), commercial transactions such as introduction and ordering of stores and products on the Web have become popular.

[0003]

By the way, in the prior art,
In searching for a store or the like using the Web or the like, character information such as a telephone number or address of the store is required, and it is difficult to search when only a rough place can be known.

As a related technique, in the past, for example, Japanese Patent Laid-Open No. 2000-330681 discloses HTML.
(Hyper Text Markup Langua
ge) When browsing a document or the like, the type (telephone number, email address, URL, etc.) of the character string (user attention information) in the area where the cursor is located in the document is identified, and the corresponding application program is automatically started and A technique is disclosed that attempts to improve the operability in browsing an HTML document or the like by automating the transfer as a parameter of the character string and changing the process, but it is necessary to specify the character information. Is unchanged.

Further, in another Japanese Patent Laid-Open No. 11-212490, in a map information display device of a navigation system using GPS, an attribute designated by a user is registered for a specific place on map data, and a vehicle is registered. When the position is close to the place, perform an operation such as voice reproduction that provides information about the place or call to a telephone number related to the place according to the registered content of the attribute. However, a technique for improving convenience is disclosed, but the attribute setting is performed not for the map data itself but for the mark superimposed and displayed on the map data. The point that it is necessary to register a column or the like is the same as the above-described other conventional techniques.

An object of the present invention is to provide a technique capable of performing a simple and diverse information search using map information without requiring complicated information input.

[0007] Another object of the present invention is to provide a technique capable of improving the convenience of both the producer and the consumer in online commercial transactions involving the delivery and delivery of goods and services.

[0008]

The present invention comprises a first step of preparing map information, a second step of registering attribute information of at least one of a producer and a consumer in the map information, and consuming map information. There is provided an information processing method including a third step of presenting the attribute information of the producer to the consumer in response to a designation operation by the consumer on the map information.

In this information processing method, subsequent to the fourth step, a fifth step of disclosing the position information of the consumer from the consumer to a specific producer and ordering a product accompanied by delivery,
The sixth step of delivering the product from the producer to the consumer, and the fifth step
And a seventh step of registering the location information of the consumer disclosed in the step in the map information.

In this information processing method, at least one of the following methods can be executed. That is, in the third step, a time constraint of delivery of a product provided from a producer to a consumer is converted into a distance, and a producer existing within a distance satisfying the constraint with respect to the position of the consumer. Can be selectively displayed on the map information.

In addition, in the fifth step, when ordering the second and subsequent products, a method is disclosed in which the position of the consumer on the map information is designated by the consumer so that the location information of the consumer is disclosed. Can be executed.

Further, in the seventh step, a method of collecting evaluation information by the consumer regarding the delivered goods can be executed.

Further, in this information processing method, each step can be processed by an information processing system operated by a third party organization interposed between the producer and the consumer.

The present invention provides an information processing system equipped with an information search means that uses map information as a search index for a database.

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings.

FIGS. 1 and 2 are flowcharts showing an example of the operation of the information processing system for carrying out the information processing method according to the embodiment of the present invention, and FIGS. 3, 4, 5, and 6. 7 and 8 are conceptual diagrams showing an example of an operation screen in the information processing method according to the present embodiment, FIG. 9, FIG.
11, FIG. 12, FIG. 13, FIG. 14, and FIG. 15 are conceptual diagrams showing an example of the configuration and operation of the information processing system of this embodiment, and FIG. 16 is used in the information processing system of this embodiment. It is a conceptual diagram which shows an example of a structure of various databases.

As illustrated in FIGS. 9 to 15, the information processing system according to the present embodiment includes a database server 1.
0, authentication server 20, search server 30, WEB server 4
0, a FAX server 50, a mail server 60, a store system 70, a general customer system 80, and an information network 90 such as the Internet connecting these.

The database server 10 to the mail server 60 are operated by the service company 100 which carries out an intermediary service such as product sales by the information processing method of this embodiment.

The store system 70 comprises an information terminal such as a personal computer installed in a store 71 as a producer who provides various products and services.

The general customer system 80 is owned by a consumer who consumes various products and services provided by the store 71.
For example, it comprises an information terminal such as a personal computer, a mobile phone, or a PDA.

The authentication server 20 is a store system 7 external to the system such as the database server 10 of this embodiment.
0 and the operation of authenticating the access from the general customer system 80.

The search server 30 responds to a search request from the store system 70 or the general customer system 80 as needed.

The WEB server 40 is an intermediary service which is an example of the information processing method of the present embodiment described below.
It serves as a window for access from the store system 70 and the general customer system 80 via the Internet or the like.

The FAX server 50 is used for transmitting order information and the like to each store as described later.

The mail server 60 provides an electronic mail delivery service between the system and the store system 70 or general customer system 80.

The database server 10 includes a map database 11, a store database 12, and a product database 1.
3, customer database 14, purchasing history database 1
5, the shop history database 16 and the like.

As illustrated in FIG. 16, the map database 11 has a graphic element ID 11a for identifying individual graphic elements constituting map information, a latitude 11b and a longitude 11c indicating the position of the graphic element in the map. , A graphic type 11d indicating the attribute of the graphic element, an address 11e corresponding to the graphic element, a telephone number 11f, and the like.

The store database 12 has a store ID 12a for identifying the store and a latitude 12 indicating the position of the store.
b and longitude 12c, address 12d, telephone number 12e, F
It is composed of information such as an AX number 12f and a mail address 12g.

The product database 13 requires a store ID 13a indicating a store that sells the product, a product ID 13b for identifying the product, a price 13c of the product, an inventory 13d indicating the stock status of the product, and from ordering to delivery of the product. It is composed of information such as a standard delivery date 13e indicating time.

The customer database 14 includes a customer ID 14a for identifying a customer, a latitude 14b and a longitude 14c indicating a position of the customer on a map, an address 14d, and a name 14.
e, a telephone number 14f, and a disclosure flag 14 for setting the availability and level of disclosure of each item of the database information.
g, and information such as an email address, sex, date of birth, occupation, etc., which are not shown.

The purchase history database 15 is a customer ID 15 for identifying a specific customer corresponding to the purchase history.
a, a date and time 15b indicating a purchase date and time, a store, a store ID 15c for identifying a product, a product ID 15d, a number 15e indicating a purchase quantity, a price 15f, and a product evaluation 15
It is composed of information such as g.

The shop history database 16 stores a shop ID 16a indicating a shop corresponding to the history, a date and time 16b indicating a sales date and time, a customer to be sold, and a customer ID 16 indicating a product.
c, product ID 16d, quantity 16e indicating sales quantity, price 16f, and the like.

The flowcharts of FIGS. 1 and 2 will be described below.
An example of the operation of the present embodiment will be described with reference to the above. Note that the information flow of each processing step in the information processing system of the present embodiment is shown in FIGS. 9 to 15 with the following corresponding step reference numerals.

First, the service company 100 which provides an intermediary service prepares the basic map data of the map database 11 (step 201).

Next, the registration from the affiliated store 71 is accepted. That is, the contracting contract for the intermediary service is concluded with the store 71, and the data necessary for constructing the store database 12 and the product database 13 is collected (step 202) (FIG. 10). At this time, if necessary, the shop ID and password necessary for accessing the system online via the authentication server 20 are issued. Then, the store 71 charges the initial registration fee to the service company 1.
00 (step 203).

After that, access from the general customer 81 to the WEB server 40 is accepted (step 204), information is provided by a so-called homepage, map information in which information on the store 71 or the like is registered, and the map information is used as an index. Provide information retrieval service.

For example, the information retrieval screen 80e illustrated in FIG. 7 is output to a display (not shown) of the general customer system 80 (step 205), and the map information 300 displayed on the information retrieval screen 80e is displayed. Graphic elements 301 (such as house and building figures)
By making the general customer 81 specify with the pointer 302 (step 206), as shown in the information search screen 80f of FIG.
By displaying the search result information 303 of the store 71 corresponding to the graphic element 301 in a pop-up, and repeating this operation, for example, the neighboring store information of the general customer 81 and the conditions for delivering the sold products are narrowed down (step 207). . That is, the general customer 81 does not need to know the name, telephone number, address, etc. of a particular store 71, but simply specifies the graphic element 301 of the map information 300 as appropriate to search for information about the store 71 and search result information 303. Can be obtained on the display or by e-mail (FIG. 11).

If necessary, the process of information retrieval by the general customer 81 as described above may be set and recorded and reused in the retrieval history database 17 for each customer.

The map information 300 on the information search screen 80e of FIG. 7 may be displayed by the general customer 81 by appropriately designating a desired area and displaying a map of the area. From the information on the residential area of the customer 81, the map information 300 in the vicinity of the residential area may be displayed.

Further, the map information 3 presented to the general customer 81
In 00, for example, for the delivery of goods, the time required from ordering to delivery (delivery time) is converted into a distance, and the range where the distance from the residence of the general customer 81 satisfies the delivery time is displayed. Display control can be performed. As a result, the general customer 81 and the store selectively provide or retrieve information on stores and products within a range that automatically meets the delivery date, without being aware of the delivery date of the product and the distance relationship between the general customer 81 and the store. It will be possible.

The information on the standard delivery date 13e may be updated at any time according to the actual delivery record.

After that, the search result information 303 is converted into the map information 3
00 to specify a product in a specific store 71 (step 208), the customer registration screen 80a in FIG.
The customer registration screen 80b, the customer registration screen 80c in FIG. 5, the customer registration screen 80d in FIG. 6, and the like are sequentially presented to the general customer 81 (step 209), and customer information is registered (step 210).

That is, a data input screen in which the items required for registration in the customer database 14 are blank, such as the customer registration screen 80a shown in FIG.
After inputting the information such as the item and the disclosure level of the information in 1, the confirmation screen of the input contents of the customer registration screen 80b of FIG. 4 is presented, and after confirmation, the password etc. is displayed on the customer registration screen 80c of FIG. The security information is registered, and the customer registration screen 80d shown in FIG. 6 is used to register the address of the general customer 81 in the map information. That is, on the customer registration screen 80d, the general customer 81 selects the graphic element 301 corresponding to the building or the like in which he / she lives and designates it with the pointer 302.

Through the above operation, the database server 1
Registration of customer information in the map database 11 of 0 and the customer database 14 is executed.

After confirming the purchase contents such as the product, delivery date, price, and delivery destination with the store 71 selected by the general customer 81 (step 211), the purchase contents and contact information of the general customer 81. , The delivery address and the like are transferred to the store 71 by e-mail, FAX or the like (step 212), and the store 71 receiving this information delivers the product to the general customer 81 (step 213). The product price is paid in exchange (step 214) (FIG. 12).

The data of the commercial transaction using the information search using the map information as described above is accumulated in the database server 10 and, for example, at the timing of the end of the month or the like, from the service company 100 to each of the affiliated shops 71. Information such as the product purchase record for each customer and the customer's evaluation of each product,
In addition, an intermediary fee is charged (step 21).
5), each store 71 pays the brokerage fee to the service company 100 (step 216) (FIG. 1).
4).

Further, based on the information such as the purchase record of the general customer 81 obtained in the above-described product sales process, the store 71 actively provides the product information by distributing an electronic mail to the general customer 81. May be performed (FIG. 15).

The flowchart of FIG. 2 shows an example of the service use procedure by the general customer 81 after the second time.

In the flow chart of FIG. 2, in FIG.
With respect to the same processing as the above, the same reference numerals are given and the duplicate description will be omitted. 2 is different from that in FIG. 1 in the service use process from the second time onward, and the general customer 81 does not need to input a delivery address or a contact address when ordering a specific product (step 210a). , (Fig. 1
3).

As described above, according to the present embodiment, the map information registered in the map database 11 or the like is used as the search index, so that not only virtual goods are bought and sold but also delivery / delivery is involved. It is possible to effectively use map information to improve the convenience of transactions in product sales. Especially for products that require freshness,
The distance (delivery required time) from 1) to the demand destination (home of the general customer 81) is an important factor, but in the case of the present embodiment, such a limitation of the delivery time is taken into account in the product database 13 By registering as standard delivery time 13e etc. in the customer's home and selectively making it possible to search only the products satisfying the standard delivery time 13e and the store 71 handling the product from the home of the general customer 81 on the map, the store 71 and the general customer 81 Both sides do not need complicated ordering and ordering operations with consideration of delivery time restrictions, etc., and the effect of improving convenience is great.

In addition, the name and telephone number of the store 71, etc.
Even if there is no information that should be a key in the existing information search means, the search target can be easily specified from the consumer side in the neighborhood due to the positional relationship and the convenience of the search is improved.

From the producer (shop 71) side, the address information of the demand destination to be delivered becomes clear, the risk at the time of delivery can be avoided, and it can be used as a mere advertisement site or as daily customer management information. Will also be applicable.

The service company 100 is a producer (shop 7
Marketing that matches the needs of both 1) and the customer (general customer 81) can be carried out. Specifically, it is possible to provide push-type information to the customer upon request, such as new product information from the producer and product improvement information according to past purchase history.

On the side of the general customer 81, in the case of repeat purchase, it is possible to save the trouble of inputting the character information such as the delivery destination each time by clicking the customer position on the map index and inputting the password.

The customer information input by the consumer side can be set to be public / non-public for each item according to the wish of the consumer. Also, when the customer information is disclosed, whether it is only the purchaser or the registered producer as a whole. Can be set, and it becomes possible to accurately protect and use personal information.

It is also possible to add opinion / feedback information such as evaluation of the product from the customer who purchased the product to the information provided to each producer (store 71), and the information provided from the service company 100 to the store 71. The added value of is increased.

It is also possible to realize an information exchange function such as exchanging opinions between the customers who have purchased the goods and transmitting opinions to the customers who are uncertain whether or not to purchase the goods.

Although the invention made by the present inventor has been specifically described based on the embodiments, the present invention is not limited to the above-mentioned embodiments, and various modifications can be made without departing from the scope of the invention. Needless to say.

For example, in the above description of the embodiment,
For the sake of simplicity, the description has been given by taking the sale of goods as an example, but the present invention can also be applied to the sale of services in which a staff member visits a residence of a general customer to provide services.

[0060]

According to the present invention, there is an effect that it is possible to provide a technique capable of easily and variously searching information using map information without requiring complicated information input.

According to the present invention, there is an effect that it is possible to provide a technique capable of improving the convenience of both the producer and the consumer in the online commerce involving the delivery and delivery of goods and services. can get.

[Brief description of drawings]

FIG. 1 is a flowchart showing an example of an operation of an information processing system that implements an information processing method according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an example of the operation of the information processing system for implementing the information processing method according to the embodiment of the present invention.

FIG. 3 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 4 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 5 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 6 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 7 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 8 is a conceptual diagram showing an example of an operation screen in the information processing method according to the embodiment of the present invention.

FIG. 9 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 10 is a conceptual diagram showing an example of the configuration and operation of the information processing system according to the embodiment of the present invention.

FIG. 11 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 12 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 13 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 14 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 15 is a conceptual diagram showing an example of a configuration and an operation of an information processing system which is an embodiment of the present invention.

FIG. 16 is a conceptual diagram showing an example of a configuration of various databases used in the information processing system according to the embodiment of the present invention.

[Explanation of symbols]

10 ... Database server (information retrieval means), 11 ... Map database, 11a ... Graphic element ID, 11b ... Latitude, 11c ... Longitude, 11d ... Graphic type, 11e ... Address,
11f ... phone number, 12 ... shop database, 12a ...
Store ID, 12b ... Latitude, 12c ... Longitude, 12d ... Address, 12e ... Phone number, 12f ... FAX number, 12g ...
E-mail address, 13 ... Merchandise database, 13a ... Store ID, 13b ... Merchandise ID, 13c ... Price, 13d ... Inventory, 13e ... Standard delivery date, 14 ... Customer database, 14
a ... Customer ID, 14b ... Latitude, 14c ... Longitude, 14d ...
Address, 14e ... Name, 14f ... Telephone number, 14g ... Public flag, 15 ... Purchase history database, 15a ... Customer I
D, 15b ... Date and time, 15c ... Store ID, 15d ... Product I
D, 15e ... Number of members, 15f ... Price, 15g ... Product evaluation,
16 ... Store history database, 16a ... Store ID, 16
b ... Date and time, 16c ... Customer ID, 16d ... Product ID, 16
e ... Number of members, 16f ... Price, 17 ... Search history database, 20 ... Authentication server, 30 ... Search server, 40 ... WE
B server, 50 ... FAX server, 60 ... mail server, 70 ... shop system, 71 ... shop, 80 ... general customer system, 80a ... customer registration screen, 80b ... customer registration screen, 80c ... customer registration screen, 80d ... customer registration Screen, 8
0e ... information search screen, 80f ... information search screen, 81 ... general customer, 90 ... information network, 100 ... service company (third party organization), 300 ... map information, 301 ... graphic element, 302 ... pointer, 303 ... search Result information.

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 17/30 110 G06F 17/30 110G 170 170C G09B 29/00 G09B 29/00 Z 29/10 29/10 A (72) Inventor Naoaki Shibata 890 Kashimada, Sachi-ku, Kawasaki-shi, Kanagawa Hitachi, Ltd. Industrial Systems Division (72) Inventor Masafumi Maeda 890 Kashimada, Sachi-ku, Kawasaki, Kanagawa Hitachi Systems Co., Ltd. 72) Inventor Kazuaki Matsushima 890 Kashimada, Sachi-ku, Kawasaki-shi, Kanagawa, Ltd.Industrial Systems Division, Hitachi, Ltd. (72) Takakazu Namikawa 890 Kashimada, Sachi-ku, Kawasaki, Kanagawa, Ltd.Industrial Systems Division, Hitachi, Ltd. (72) ) Inventor Tetsuo Minowa 890 Kashimada, Saiwai-ku, Kawasaki City, Kanagawa Prefecture F-term in the Industrial Systems Division of Hitachi, Ltd. (reference) 2C032 HB08 HB11 5B075 KK07 ND06 NK02 NK37 PQ02 UU14

Claims (5)

[Claims] 1. A first step of preparing map information, a second step of registering attribute information of at least one of a producer and a consumer in the map information, and a third step of presenting the map information to the consumer. A step of providing attribute information of the producer to the consumer in response to a step of designating by the consumer on the map information;
An information processing method comprising: 2. The information processing method according to claim 1, wherein, following the fourth step, the consumer discloses position information of the consumer to the specific producer, and orders the product accompanied by delivery. And a sixth step of delivering the merchandise from the producer to the consumer.
An information processing method comprising: a step; and a seventh step of registering the position information of the consumer disclosed in the fifth step in the map information. 3. The information processing method according to claim 1, wherein in the third step, a time constraint of delivery of the product provided from the producer to the consumer is converted into a distance. A method of selectively presenting, on the map information, the producers existing within a distance satisfying the constraint with respect to the position of the consumer, in the fifth step, when ordering the second and subsequent products. Is a method of disclosing the position information of the consumer by the consumer designating the position of the consumer on the map information; in the seventh step, the consumer relating to the delivered product. An information processing method characterized by executing at least one method of collecting evaluation information according to. 4. The information processing method according to claim 1, 2, or 3, wherein each of the steps is processed by an information processing system operated by a third party organization interposed between the producer and the consumer. An information processing method characterized by the above. 5. An information processing system comprising an information search means for using map information as a database search index.