JP2002342540A - Work direction management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To direct the work of store clerks at a store even in the absence of a work director, to attract attention again at the end of the work, to present the details of the work when the store clerks do not understand the work contents, and to prolong the work direction when the store is very busy. SOLUTION: The work is directed by a work direction display means 3. The store clerks reports the completion of the work by a work completion reporting means 4 and when the work is not completed, attention is attracted again by a work direction re-display means 5. The store clerks when not understanding the work contents clearly are able to refer to the work contents by a work contents reference display means 7. When the store is very busy, the display of the work direction can be prolonged by a work direction prolonging means 8. The prolongation of the work direction is stored and then the work direction matching the environment in the store becomes possible.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for instructing and managing work in a store, especially in a convenience store.

[0002]

2. Description of the Related Art Conventionally, in a store such as a convenience store, a work instructor (a manager, a manager, or the like) instructs a clerk to perform a routine work orally or in a document such as a work instruction manual. Work is done several times a day (for example,
There are a wide variety of tasks, such as cleaning inside stores and organizing displays, and performing work once a day (for example, picking up courier services).

[0003] However, in busy times, the clerk is busy with customer service and sometimes forgets the instructed work.
In such a case, it is preferable to give the work instruction again or postpone the work instruction. In addition, many of the clerks are part-time workers or part-time workers, and inexperienced clerks may not fully understand the contents of work. Further, since the business is open 24 hours, there is a case where the work instructor is absent, and a situation where it is difficult to thoroughly perform the work instruction can be sufficiently considered.

[0004]

A work instruction is given to a clerk even when a work instruction person is not present. When work is not completed, call attention again. If the clerk does not fully understand the contents of the work, the details are referred to. When busy, the work instruction can be postponed.

[0005]

According to the present invention, a work instruction information input means for inputting work instruction information, a work instruction information storage means for storing the work instruction information, and And a work instruction display means for displaying a work instruction at a time designated based on the work instruction information.

Therefore, in the work instruction management system of the present invention, information necessary for giving a work instruction, such as a work name, a work instruction time, a work start time, and a work end time, is input in advance, and the work is performed based on the information. By displaying the instruction, the work instruction can be given to the clerk even when the work instructor is not present.

In the work instruction management system according to the present invention, a work completion notifying means for notifying that the work has been completed, a work instruction re-display means for giving a work instruction again when the work is not completed, and a work content storage for storing the work contents Means, a work content inquiry display means for inquiring and displaying the work content in the work content storage means, and a work instruction postponing means for postponing the work instruction can be added.

Therefore, when the work completion notification is not given, it is considered that the clerk has not completed the work, and the work instruction is displayed again to the clerk. If the inexperienced clerk does not fully understand the contents of the work, he or she can refer to the contents of the work, thereby ensuring thorough work. Moreover,
When it is difficult to execute the specified work during a busy time, the work instruction can be postponed and the specified work can be performed during off hours.

Further, in the work instruction management system of the present invention, it is possible to add a work instruction information automatic changing means for storing the postponement by the work instruction postponing means and changing the work instruction based on the stored information.

Therefore, based on the postponed work instruction,
It is possible to automatically change the work instruction information and construct the contents of the work instruction according to the actual situation of the store.

When the work instruction management system of the present invention is used in a plurality of stores or sales floors, each system is connected to a network (either a public line or a dedicated line, regardless of wireless cable). The work instruction information storage means can be shared.

Therefore, work instruction information at a plurality of stores and sales floors can be centrally managed.

In the work instruction management system of the present invention, a work instruction information change restricting means can be added.

That is, the change / deletion of the work instruction information
Not only the work instructor but also the store clerk can be made possible, but the work instruction information change restriction means can also restrict the change. That is, it is possible to restrict access to specific or all work instructions so that they cannot be changed or deleted. As a method of restricting access,
Authentication using an ID and a password is preferably used.

A system having a host computer and one or more wireless terminals may be provided. In such a system, a work instruction or the like may be transmitted from a host computer to a wireless terminal carried by each clerk.

The present invention also includes a recording medium storing a program relating to the work instruction management system.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the drawings. FIG. 1 is a configuration diagram according to a work instruction management system of the present invention. In FIG. 1, 1 is work instruction information input means, 2 is work instruction information storage means, 3 is work instruction display means, 4 is work completion notification means, 5 is work instruction redisplay means, 6 is work content storage means, 7 Is work content inquiry display means, and 8 is work instruction postponing means. In a preferred embodiment, the work instruction management system is realized in a personal computer or the like installed in a store.

A work instructor inputs work instruction information using the work instruction information input means 1. The work instruction information is information necessary for giving a work instruction, such as a work name, a work instruction time, a work start time, and a work end time. What is a work name?
This is the name of specific work such as cleaning inside the store and organizing the display. The work instruction time is a time at which an instruction for the work is displayed.
The work start time is a time at which the work should actually start. The work end time is a time at which the work should be completed.
It should be noted that only the work start time is designated, the work instruction time is set to a predetermined time before (for example, 5 minutes before), and the work end time is set to after a predetermined time (for example, 15 minutes). It is also possible to put.

FIG. 2 is an example of a screen for inputting work instruction information. 100 is a work instruction input screen, 101 is a work instruction table, and 102 is a work instruction input field. The work instruction table 101 is a table in which work instruction information is displayed in chronological order.
The input user selects a work instruction input field 102 to be input with a mouse or a keyboard, and inputs work instruction information into the work instruction input field 102. Needless to say, a large number of work instructions are input per day, and changes and deletions are also performed by the work instruction input means 1. It should be noted that the clerk can input, change, and delete the work instruction even if he is not the work instructor. The input work instruction information is stored in the work instruction information storage unit 2.

The work instruction display means 3 refers to the work instruction information stored in the work instruction information storage means 2 and displays the work instruction when the work instruction time of the work comes. A method of displaying the work instruction is preferably a method of displaying the work instruction on a display screen. Since the clerk is not always near the display, it is preferable to use an alarm sound together with a method of transmitting an alarm sound. It is preferable that the alarm sound is continuously emitted for a certain period of time (preferably 5 seconds or more, more preferably 5 to 10 seconds). Therefore, the clerk
After hearing the alarm sound, the user looks at the display screen or directly looks at the display screen to learn that there is a work instruction and perform the work instructed.

After the clerk has performed the specified work, the clerk notifies the work completion by the work completion notifying means 4. The work instruction information storage means 2 stores that the work has been completed. Therefore, the work instruction is not displayed again by the work instruction reinstruction means 5 described later.

If the work completion notification has not been made even after the work end time has passed, the work instruction is again displayed by the work instruction reinstruction means 5. In this case, the same method as the work instruction display means 3 may be used. However, in order to strongly encourage the work to be performed, a method of blinking the display screen, a method of changing the display color, a method of increasing the volume and / or the duration of the display. A method of generating a long alarm sound is suitably used.

The redisplay of the work instruction is performed after the work end time.
It is preferable to carry out at regular time intervals (for example, 5 minutes or 10 minutes). When the work instruction is re-displayed many times, a method of changing the alarm sound or a method of further increasing the volume according to the number of re-displays can be suitably adopted.

Inexperienced clerks often do not understand the contents of work even when looking at work instructions. In such a case, the clerk can refer to the specific work contents stored in the work content storage means 6 by the work content reference display means 7. It is preferable that the inquiry about the work content is made by voice, document, or image (still image, moving image).

When the clerk is busy with customers or the like, the display of the work instruction can be postponed by the work instruction postponing means 8 for a certain period of time (for example, 10 minutes or 20 minutes). When the work instruction is postponed, the work start time of the work stored in the work instruction information storage unit 1 is postponed. Therefore, the work instruction is not displayed until the postponed work start time.

If there are different work instructions at the same time as a result of the postponement of the work instruction, an instruction method can be provided according to a priority order previously set for each work instruction. That is, a method of increasing a work instruction having a higher priority is preferably adopted.

FIG. 3 is an example of a work instruction display screen.
Reference numeral 200 denotes a work instruction display screen, 201 denotes a work instruction message, 202 denotes a work completion notification button, 203 denotes a work instruction postponement button, and 204 denotes a work content inquiry button. The work instruction display screen 200 is displayed by the work instruction display means 3, and the clerk sees the work display message 201, performs the specified work, and presses the work completion notification button 202 when the work is completed, thereby notifying the work completion. The means 4 notifies the completion of the work. When the user is busy, pressing the work instruction postponing button 203 causes the work instruction postponing means 8 to postpone the work instruction. By pressing the work content inquiry button 204, the work content inquiry display means 7 can display specific work content.

If none of the buttons is pressed, it is considered that the work has not been completed, and the work instruction reinstruction means 5
Causes the screen to blink, the display color to be changed, or an alarm sound to be emitted. As a method of pressing each button, a method of moving the mouse cursor to the button and clicking the mouse is preferable.

It is also possible to have a work instruction information automatic changing means for storing the work postponement and automatically changing the work instruction information according to the frequency of the work postponement. That is, when the store is busy, it depends on the environment around the store. If a work order at a particular time is frequently postponed, the work order
Does not match the environment of the store. Therefore, it is more convenient for the clerk to shift the work instruction to the postponed time zone. The time criteria for determining whether or not the work instruction should be changed may be a specific time zone, a specific day of the week, a specific date, and the like. A method of changing the instruction is preferable.

The input, change and deletion of the work instruction information can be performed not only by the work instructor but also by the clerk. However, the work instruction information can be restricted by the work instruction information change restricting means. That is, it is possible to restrict access to specific or all work instructions so that they cannot be changed or deleted. As an access restriction method, authentication using an ID and a password is preferably used.

The system described above is a system realized in a small-scale store using a so-called stand-alone personal computer or the like. If there are multiple stores, or if there is more than one store in one store, such a system may be installed for each store or each store, and using a network is more effective in managing work instruction information. It is suitable.

That is, the work instruction management system of the present invention can be installed in a plurality of stores or sales floors, each system can be connected to a network, and the work instruction information storage means can be shared. In this way, work instruction information at a plurality of stores and sales floors can be centrally managed. The network referred to here may be either a public line or a dedicated line, and may be wired or wireless.

In another embodiment, a work instruction or the like may be transmitted to a wireless terminal carried by each clerk using a wireless communication function. In such a form, the wireless terminal performs part of the work instruction display means 3, the work completion notification means 4, the work instruction redisplay means 5, the work content inquiry display means 7, and the work instruction postponement means 8, and the rest of the means And other means are performed by the host computer.

Between the wireless terminal and the host computer,
A mobile phone that can mutually transmit and receive information using wireless communication is preferable. In addition, in consideration of the workability of the clerk, the wireless terminal is preferably a personal digital assistant (PDA) having a wireless communication function, a mobile phone, a PHS phone, or the like. Hereinafter, means different from the means described above in the work instruction display means 3 will be described.

In the work instruction display means 3, the host computer transmits the work instruction, and the wireless terminal receives the work instruction and displays the work instruction. Therefore, the clerk works according to the work instruction.

In the work completion notifying means 4, after the clerk has completed the work instructed, a message to the effect that the work has been completed is transmitted by the wireless terminal, and the host receives the notification. Then, the work completion information is stored in the work instruction information storage means 2.

In the work instruction redisplay means 5, the host computer transmits the work instruction again. The wireless terminal receives the work instruction and displays the contents. in this case,
As described above, a method of flashing the display screen, a method of changing the display color, and a method of generating an alarm sound with a large volume and / or a long duration are preferably used in order to strongly encourage the work to be performed. .

In the work content inquiry display means 7, the store clerk can refer to the specific work content stored in the work content storage means 6 of the host computer through the wireless terminal. That is, the wireless terminal transmits a request to the host computer, and the host computer receiving the request transmits details of the work to the wireless terminal. As described above, it is preferable that the inquiry about the work content be made by voice, document, or image (still image, moving image).

In the work instruction postponing means 8, the sales clerk uses a wireless terminal to display the work instruction for a predetermined time (for example, 10 minutes).
Minutes or 20 minutes). When the wireless terminal transmits the work postponement request and the host computer receives the work postponement request, the work start time of the work stored in the work instruction information storage unit 1 is postponed. Therefore,
The work instruction is not displayed until the postponed work start time.

As described above, by utilizing the communication function between the wireless terminal and the host computer, it is possible to reliably send an instruction to a clerk carrying the wireless terminal. Also,
If a plurality of clerks carry the wireless terminal and give an identification number to each wireless terminal, it is possible to specify the clerk and transmit a work instruction.

The system of the present invention can be used by installing a program related to the system on a computer (especially including a server). Such a program can be stored in a recording medium. The program according to the present invention can be installed in a computer using a recording medium storing the program. Such a recording medium is not particularly limited, and any recording medium that can store a program can be used. As a recording medium, for example, a CD-ROM,
Various recording media such as a DVD and an MO are available.

[0042]

As described above, the work instruction management system of the present invention can surely give a store clerk a work instruction even when a work instructor is absent. The re-instruction at the end of the work and the introduction of the contents of the work to the inexperienced clerk can surely perform the clerk's work. In addition, postponement of work instructions during busy times enables flexible work instructions. By storing the postponement of the work instruction, a work instruction suitable for the store environment can be constructed.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration example of a system according to the present invention.

FIG. 2 is an example of a screen for inputting a work instruction.

FIG. 3 is an example of a screen for displaying a work instruction.

[Explanation of symbols]

 1 work instruction information input means 2 work instruction information storage means 3 work instruction display means 4 work completion notification means 5 work instruction redisplay means 6 work content storage means 7 work content inquiry display means 8 work instruction deferral means 100 work instruction information input screen 101 work instruction table 102 work instruction input field 200 work instruction display screen 201 work instruction message 202 work completion notification button 203 work content inquiry button 204 work instruction defer button

Claims (9)

[Claims] 1. A work instruction management system, comprising: work instruction information input means for inputting work instruction information; work instruction information storage means for storing the work instruction information; and work at a time designated based on the work instruction information. A work instruction management system comprising: a work instruction display unit for displaying an instruction. 2. The work instruction management system according to claim 1, further comprising: a work completion notification means for notifying that the work has been completed, and a work instruction redisplay means for re-executing the work instruction when the work is not completed. Work order management system. 3. The work instruction management system according to claim 1, further comprising: work content storage means for storing work contents; and work content inquiry display means for inquiring and displaying the work contents in said work content storage means. Work order management system. 4. The work instruction management system according to claim 1, further comprising a work instruction postponing means for postponing the work instruction.
Work instruction management system described in. 5. A work instruction management system, comprising: a work completion notifying means for notifying that the work has been completed; a work instruction redisplay means for giving a work instruction again when the work is not completed; and a work content storage means for storing the work contents The work instruction management system according to claim 1, further comprising: a work content inquiry display unit that inquires and displays the work content in the work content storage unit; and a work instruction postponement unit that postpones a work instruction. 6. The work instruction management system according to claim 4 or 5, wherein the work instruction management system has a work instruction information change unit that stores the postponement by the work instruction postponement unit and changes the work instruction information based on the stored information. system. 7. The work instruction management system according to claim 1, further comprising a work instruction information change restriction unit. 8. A work instruction management system, wherein a plurality of work instruction management systems according to claim 1 are connected to a network and work instruction information storage means is shared. 9. A recording medium storing a program related to the work instruction management system according to claim 1.