JP2005018580A - Information control system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To display a working load concerned in each worker, in an information control system for controlling information related to various kinds of works. <P>SOLUTION: Data of work indication contents and predicted times for the works are input the worker by the worker in an operation terminal 2 for a work indicating person, and the input data are transmitted to a server 1. The data transmitted from the operation terminal 2 are received in the server 1, and the received data are stored in a memory 15. When a working condition is required to be displayed from the operation terminal 2, a display data is prepared to display the predicted time of the work, the worker by the worker, based on the storage content in the memory 15, and the prepared data is transmitted to the operation terminal 2. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an information management system.
[0002]
[Prior art]
In stores such as supermarkets, home appliance mass retailers, and home centers, the store manager issues various work instructions to each person in charge (each worker) at the sales floor. In a large-scale store, not only the store manager but also the chief of each sales floor gives work instructions to each person in charge. Conventionally, various methods have been proposed in order to reliably convey work instructions to each worker. For example, Patent Document 1 proposes a system that transmits work instruction information to a portable terminal possessed by each worker in order to quickly and accurately perform work such as emergency activities during a disaster.
[0003]
[Patent Document 1]
JP 2002-15099 A
[Problems to be solved by the invention]
However, in the above-described conventional work instruction system, since there is no means for grasping the load on each worker, the work instruction person often issues a work instruction without considering the load on each worker. There was a possibility that the load would be biased. In particular, in a large-scale store, if there are multiple instruction systems such as store manager to store clerk, chief to store clerk, one store clerk may receive instructions from multiple work instructors, so one store clerk There was a case where a great load was applied.
[0005]
An object of the present invention is to make it possible to display a work load related to each worker in an information management system for managing information related to various operations.
[0006]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, an invention according to claim 1 is an operation terminal for a work instructor and a server that is connected to the operation terminal via a communication network and manages information related to various works performed by each worker. And a storage means for storing the work instruction content instructed by the work instructor and the expected time of the work for each worker, and the storage of the storage means. It is characterized by comprising display data creating means for creating display data for displaying the expected time of work in charge for each worker based on the contents.
[0007]
According to the present invention, it is possible to display the estimated work time for each worker, so that the work instructor can easily grasp the workload status of each worker.
[0008]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
First, the configuration will be described.
[0009]
FIG. 1 is a diagram showing an overall configuration of an information management system 100 according to an embodiment to which the present invention is applied. The information management system 100 is a system for performing information transmission and information management in a store, and includes a server 1, an operation terminal 2, an access point 3, and an information terminal 4 as shown in FIG.
[0010]
The server 1 is a device for managing information in the store, and is connected to the operation terminal 2 and the information terminal 4 via the communication network N. The operation terminal 2 is a communication terminal such as a PC (Personal Computer) used by a store manager and a work instructor such as a chief of each sales floor, and is installed in a store office. The information terminal 4 is a portable information terminal possessed by each person in charge (each worker) in the sales floor, and is wirelessly connected to a plurality of access points 3 installed on the communication network N. The number of operation terminals 2, access points 3, and information terminals 4 connected to one server via the communication network N is not particularly limited.
[0011]
Here, the communication network N is a communication line network configured by, for example, a LAN (Local Area Network) or the like, and is an ISDN that can transmit an independent dedicated line, a general telephone line, or digital data. (Integrated Services Digital Network) It has a plurality of public lines such as lines.
[0012]
Next, with reference to FIG. 2, the main part structure of the server 1 is demonstrated. As shown in FIG. 2, the server 1 includes a CPU (Central Processing Unit) 10, a display device 11, an input device 12, a communication control unit 13, a RAM (Random Access Memory) 14, and a storage device 15. Connected by a bus 16.
[0013]
The CPU 10 reads out various control programs stored in the storage device 15 and develops them in the RAM 14, and centrally controls each part of the server 1 according to these control programs. Hereinafter, the control operation by the CPU 10 will be described.
[0014]
The CPU 10 executes a work information registration process (see FIG. 8) for registering information regarding work performed by each person in charge received from the operation terminal 2 in the work information table 151 and the work item table 153. In this work information registration process, the CPU 10 registers the estimated work time (estimated time required for work) for each person in charge.
[0015]
Further, the CPU 10 executes a work load display data creation process (see FIG. 9) for creating display data for displaying a graph (for example, a pie chart) of the total estimated time of work assigned to each person in charge. In this work load display data creation processing, the CPU 10 calculates the total estimated time of work for each person in charge, and creates display data for displaying the total estimated time of each person in charge by date.
[0016]
The display device 11 includes a display screen such as an LCD (Liquid Crystal Display) or a CRT (Cathode Ray Tube), and performs a required display process according to a display signal input from the CPU 10.
[0017]
The input device 12 includes a key input device including a character input key, a numeric keypad, a cursor key, and various function keys, a pointing device such as a mouse, and the like, and outputs an operation signal generated by operating the key input device and the pointing device to the CPU 10. .
[0018]
The communication control unit 13 includes a modem (MODEM: Modulator / DEModulator), a router, a TA (Terminal Adapter), and the like, and performs communication with an external device via a communication line such as a telephone line, a dedicated line, and an ISDN line. Take control.
[0019]
The RAM 14 develops various control programs and various application programs executed by the CPU 10 in a program storage area. The RAM 14 temporarily stores input data and data such as processing results generated when the control processing program is executed in the work area.
[0020]
The storage device 15 has a recording medium in which programs, data, and the like are stored in advance. This recording medium is composed of a magnetic or optical recording medium or a non-volatile memory such as a semiconductor, and is fixedly attached to the storage device 15 or detachably mounted. This recording medium stores a work information registration processing program, a work load display data creation processing program, data processed by these programs, and the like.
[0021]
Note that the program or data stored in the storage device 15 may be received and stored in part or in whole from another device via a communication network. Further, the recording medium may be a recording medium of another host computer constructed on a communication network. In addition, the program stored in the storage device 15 may be transmitted to other devices via a communication network and installed in these devices.
[0022]
The storage device 15 stores a work information table 151 as shown in FIG. The work information table 151 stores registration contents by the work information registration process (see FIG. 8). As shown in FIG. 3, for each work instructor, “store code”, “work ID”, “sender” Items such as “user ID”, “sending date / time”, “importance”, “time limit”, “work content”, and the like are stored in association with each other. In the work information table 151, the “store code” item stores identification information data of a store to which each work instructor belongs. The “work ID” item stores data of work identification information instructed to a person in charge by a work instructor corresponding to a sender user ID described later. The “sender user ID” item stores identification information data of the work instructor. The “sending date and time” item stores data on the date and time when the corresponding work instructor instructs the person in charge to perform the work. The “importance” item stores data indicating the importance (normal, important, urgent) of the corresponding work. The “expiration date” item stores data of the date on which the corresponding work is performed. The “work content” item stores data representing the work instruction content of the corresponding work.
[0023]
The storage device 15 stores a user management table 152 as shown in FIG. As shown in FIG. 4, the user management table 152 stores items such as “store code”, “user ID”, and “name” in association with each person in charge of instructing work. In the user management table 152, the “store code” item stores identification information data of a store to which the person in charge belongs. The “user ID” item stores identification information data of a corresponding person in charge. The “name” item stores the data of the name of the corresponding person in charge.
[0024]
Furthermore, the storage device 15 stores a work item table 153 as shown in FIG. The work item table 153 stores items such as “work ID”, “user ID”, “expected time”, and “actual time” in association with each work. In the work item table 153, the “work ID” item stores data of work identification information assigned to a person in charge corresponding to a user ID described later. The “user ID” item stores the identification information data of the person in charge. The “expected time” item stores data on the expected time of the corresponding work. The estimated time data is registered by the work information registration process (see FIG. 8). The “actual time” item stores time actually required for the corresponding work, that is, data of the actual time. This “actual time” item stores the actual time data transmitted from the information terminal 4 possessed by each person in charge.
[0025]
Next, with reference to FIG. 6, the main part structure of the operating terminal 2 is demonstrated. As shown in FIG. 6, the operation terminal 2 includes a CPU 20, a display device 21, an input device 22, a communication control unit 23, a RAM 24, and a storage device 25, and each unit is connected by a bus 26.
[0026]
The CPU 20 reads out various control programs stored in the storage device 25 and develops them in the RAM 24, and centrally controls each part of the operation terminal 2 according to these control programs. Hereinafter, the control operation by the CPU 20 will be described.
[0027]
The CPU 20 executes processing for transmitting data on the work deadline, importance, expected time, and work instruction content input on the work registration screen 211 shown in FIG. 7 to the server 1. In addition, the CPU 20 executes a process of transmitting a signal for requesting display of a workload during a specific period to the server 1. Further, the CPU 20 displays the workload status of each person in charge on the display device 21 according to the display data received from the server 1 (see FIG. 10).
[0028]
The display device 21 includes a display screen such as an LCD or CRT, and performs a required display process according to a display signal input from the CPU 20.
[0029]
The input device 22 includes a key input device including a character input key, a numeric keypad, a cursor key, and various function keys, a pointing device such as a mouse, and the like, and outputs an operation signal generated by operating the key input device and the pointing device to the CPU 20. .
[0030]
The communication control unit 23 includes a modem (MODEM: Modulator / DEModulator), a router, a TA (Terminal Adapter), and the like, and performs communication with an external device via a communication line such as a telephone line, a dedicated line, and an ISDN line. Take control.
[0031]
The RAM 24 develops various control programs and various application programs executed by the CPU 20 in a program storage area. The RAM 24 temporarily stores input data and data such as processing results generated when the control processing program is executed in the work area.
[0032]
The storage device 25 has a recording medium in which programs, data, and the like are stored in advance. This recording medium is composed of a magnetic or optical recording medium or a non-volatile memory such as a semiconductor, and is provided in the storage device 25 fixedly or detachably mounted.
[0033]
Note that a part or all of the programs or data stored in the storage device 25 may be received from other devices via a communication network and stored. Further, the recording medium may be a recording medium of another host computer constructed on a communication network. Further, the program stored in the storage device 25 may be transmitted to other devices via a communication network and installed in these devices.
[0034]
Returning to FIG. 1, the information terminal 4 is a portable information terminal possessed by each person in charge (worker) in the sales floor, and data on the actual time of work input by the person in charge (time actually taken for work) Are transmitted to the server 1 via the access point 3.
[0035]
Next, the operation in the present embodiment will be described.
[0036]
It is assumed that a work registration screen 211 as shown in FIG. 7 is displayed on the display device 21 of the operation terminal 2. In the work registration screen 211, a destination field for inputting the name of the person in charge, a time limit field for entering the work deadline (date on which the work is performed) for the person in charge, and the importance of the work are displayed. Importance field for input, work content input field for inputting work instruction content, “registration” button for instructing registration of input data to the server 1, and “clear” for instructing deletion of input content ”Button and a“ Close ”button for instructing deletion of the work registration screen 211 are provided.
[0037]
In the work registration screen 211, when the work instructor inputs the name of the person in charge, the deadline of the work assigned to the person in charge, the importance, the expected time, and the contents of the work instruction, and the “Register” button is designated, the server 1 In addition, the data input on the work registration screen 211 is transmitted together with the user ID (sender user ID) of the work instructor. The server 1 that has received the data transmitted from the operation terminal 2 executes the work information registration process shown in FIG.
[0038]
8 and 9 are flowcharts for explaining the operation of the server 1. These flowcharts are for explaining a program for causing a computer constituting the server 1 to realize each function. These programs will be described in an example where they are stored in a recording medium in the form of a program code that can be read by the CPU 10, but it is not necessary to store all the functions in the recording medium, and part or all of the functions are necessary. May be received from the transmission control unit 13 via a communication network.
[0039]
The work information registration process executed in the server 1 will be described with reference to the flowchart of FIG.
[0040]
When data of the caller user ID, the name of the person in charge, the work ID, the expected time, the importance, the time limit, and the work instruction content is received from the operation terminal 2 (step S1), the data is received in the work information table 151 in step S1. The transmitted caller user ID, work ID, importance, time limit, and work instruction content data are registered in association with each other (step S2).
[0041]
Next, the user ID corresponding to the person-in-charge name received in step S1 is acquired from the user management table 152 (step S3). Next, in the “expected time” field of the work item table 153, data of the expected time received in the “expected time” field corresponding to the work ID received in step S1 and the user ID acquired in step S3. Is written (step S4), and the work information registration process is completed.
[0042]
When work information such as work instruction contents and expected time is registered in the work information table 151 and the work item table 153, the information terminal 4 possessed by the person in charge of the work is connected to the server 1 via the access point 3. By accessing, the information terminal 4 can refer to the data of the work instruction content stored in the work information table 151. In the above description, the case where the data of the work instruction content input by the operation terminal 2 installed in the store is accessible from the information terminal 4 possessed by each person in charge is shown. The terminal to perform is not limited to a terminal in the store, but may be another terminal connected to the communication network N (for example, a terminal installed at the headquarters).
[0043]
Next, a workload display data creation process executed in the server 1 will be described with reference to the flowchart of FIG.
[0044]
When a signal designating the display of the workload during a specific period is received from the operation terminal 2, the records in the work information table 151 are sorted according to the date set in the “time limit” field (step S10). A record in which a date is set in the period specified by the terminal 2 is extracted (step S11).
[0045]
Next, a record having the same work ID as the work ID of the record extracted in step S11 is extracted from the work item table 153 (step S12). Next, the records extracted in step S12 are sorted by date in descending order of the expected time set in the “expected time” field, and the top 10 records having the highest expected time are extracted (step S13).
[0046]
Next, a record having the same user ID as the user ID of 10 records extracted in step S13 is extracted from the user management table 152, and the name of the user is extracted from the extracted record (step S14).
[0047]
Next, in step S14, the total expected time of work performed by the person in charge whose name is extracted is calculated (step S15), and the name and expected time of the person in charge are displayed in graph order in descending order of the total expected time. Data is created (step S16). The display data created in step S15 is transmitted to the operation terminal 2 (step S17), and this work load display data creation process ends.
[0048]
On the display screen 21 of the operation terminal 2, a work status display screen 212 as shown in FIG. 10 is displayed according to the display data created by the server 1. The work status display screen 212 includes a display content designation column 30 for designating display content, a period designation column 40 for designating a display range (period), and a work status display column 50 for displaying the work status. Is provided. When “work load” is designated in the display content designation column 30 and the period is designated in the period designation column 40, the workload display data creation processing shown in FIG. As a result of the workload display data creation processing, the workload status column 50 displays the workload status for the specified period by date as shown in FIG.
[0049]
In the work status display column 50 of FIG. 10, the work loads of the top 10 persons in charge are displayed by date in a pie chart in descending order of expected time. The size of the work load is indicated by the size of the area occupied by the pie chart. In the work status display field 50 of FIG. 10, when an area in the pie chart is pointed with the mouse, the estimated time of the person in charge corresponding to that area is displayed in a pop-up. The work instructor can easily identify a person in charge with a heavy load by referring to the work load situation as shown in FIG.
[0050]
Although FIG. 9 shows the process for displaying the workloads in the order of the estimated work time, conversely, the workloads can be displayed in the order of the expected time. If it does in this way, the person in charge of work can specify easily the person in charge with little load.
[0051]
FIG. 10 shows a case where the workload status is displayed in a pie chart, but the display mode of the workload status is not limited to this. For example, the expected time for each person in charge may be numerically displayed.
[0052]
As described above, according to the information management system 100 of the present embodiment, the work instructor is displayed on the operation terminal 2 by enabling the operation terminal 2 to display the workload status of each person in charge. By referring to the work load status, it is possible to distribute the load of each person in charge, such as changing the person in charge, postponing work, or canceling work. Thereby, the work efficiency in a store can be improved.
[0053]
Further, by looking at the workload status of each person in charge before the work instruction, it is possible to reduce useless work instructions such as avoiding work instructions to persons in charge with a large work load. Furthermore, the act of inputting the expected work time on the work registration screen 211 can make the work person aware of whether or not the work instruction is appropriate.
[0054]
Note that the description in this embodiment can be changed as appropriate without departing from the spirit of the present invention.
[0055]
【The invention's effect】
According to the present invention, it is possible to display the estimated work time for each worker, so that the work instructor can easily grasp the workload status of each worker.
[Brief description of the drawings]
FIG. 1 is a diagram showing an overall configuration of an information management system 100 according to an embodiment to which the present invention is applied.
FIG. 2 is a block diagram showing a main part configuration of the server 1 of FIG. 1;
FIG. 3 is a diagram showing a data configuration example of a work information table 151 stored in the storage device 15 of the server 1;
4 is a view showing an example of the data configuration of a user management table 152 stored in the storage device 15 of the server 1. FIG.
FIG. 5 is a diagram showing a data configuration example of a work item table 153 stored in the storage device 15 of the server 1;
6 is a block diagram showing a configuration of main parts of the operation terminal 2 of FIG.
7 is a diagram showing a work registration screen 211 displayed on the display device 21 of the operation terminal 2. FIG.
FIG. 8 is a flowchart showing work information registration processing executed in the server 1;
FIG. 9 is a flowchart showing workload display data creation processing executed in the server 1;
10 is a diagram showing a work status display screen 212 displayed on the display device 21 of the operation terminal 2. FIG.
[Explanation of symbols]
1 Server 10 CPU
11 Display device 12 Input device 13 Communication control unit 14 RAM
15 Storage Device 151 Work Information Table 152 User Management Table 153 Work Item Table 2 Operation Terminal 20 CPU
21 Display device 211 Work registration screen 212 Work status display screen 22 Input device 23 Communication control unit 24 RAM
25 storage device 3 access point 4 information terminal 30 display content designation column 40 period designation column 50 work status display column 100 information management system

Claims (7)

An information management system comprising: an operation terminal for a work instructor; and a server that is connected to the operation terminal via a communication network and manages information related to various operations performed by each worker,
The server
Storage means for storing data of work instruction contents instructed by the work instructor and expected time of the work for each worker,
Display data creation means for creating display data for displaying the expected time of work in charge for each worker based on the storage contents of the storage means;
An information management system comprising: The operation terminal is
For each worker, an input means for inputting the work instruction content instructed by the work instructor and the expected time of the work;
Transmission means for transmitting the work instruction content input by the input means and data of the expected time of the work to the server,
The server
Receiving means for receiving data transmitted from the operation terminal;
The information management system according to claim 1, wherein the storage unit stores data received by the reception unit. The server comprises display data transmission means for transmitting display data created by the display data creation means to the operation terminal,
The information management system according to claim 1, wherein the operation terminal includes a display unit that displays an estimated work time for each worker according to display data transmitted from the server. The information management system according to any one of claims 1 to 3, wherein the display data creation means creates display data for displaying the expected time for each worker in a graph. The information management system according to any one of claims 1 to 3, wherein the display data creation unit creates display data for numerically displaying the estimated time for each worker. The server includes calculation means for calculating the total estimated time of work for each worker based on the storage contents of the storage means,
The information management system according to any one of claims 1 to 5, wherein the display data creation means creates display data for displaying the total of the estimated times for each worker. By the input means of the operation terminal, a date for carrying out the work is further inputted for each worker,
The information management system according to any one of claims 1 to 6, wherein the display data creation means of the server creates display data for displaying the estimated time for each worker by date.

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