JP2002312451A - Order input device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order input device providing easy operation without familiarization of input operation in order input. SOLUTION: The order input device for inputting an order received from a customer and sending it by radio is provided at least with a speech input part 2 for inputting speech of a waiter a speech recognition part 400 recognizing specific words from speech by the speech input part, an order data processing part 420 processing the specific words recognized by the speech recognition part as order data, an order data radio transmission/reception part 450 sending the order data by the order data processing part to an order management system by radio, a speech synthesizing part 430 instructing a next operation by synthetic speech, a speech output part 3 outputting the speech synthesizing part to the waiter, and a display 440 displaying order contents, a next instruction or the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order input device for processing an input according to a customer's order in a restaurant such as a restaurant, a restaurant, a dining room or the like.

[0002]

2. Description of the Related Art In a conventional order input device, a waiter operates a key or a touch panel to start / confirm an order.
Sending or inputting orders from customers. In addition, the operation of the transition of the upper menu and the lower menu is also performed by the waiter operating keys and a touch panel. These have led to shortening of the time and accurate input by the service person becoming proficient in the operation.

[0003]

However, recently, due to the diversification of customer orientation and the rapid change of tastes, the contents of menus become complicated and the menus themselves are frequently changed. Even so, it is becoming difficult to follow changes in the operation keys and the menu arrangement of the touch panel.

[0004] Further, in the case of a restaurant, since many of the waiters are composed of human resources who change rapidly, such as part-time jobs and parts, it takes time to master the operation of the order input device, which means that the efficiency of the actual work is high. And had a large cost burden.

[0005]

In order to solve the above-mentioned problems, the present invention provides an order input device for inputting an order received from a customer and wirelessly transmitting the order. A voice recognition unit 400 for recognizing a specific word from the voice input by the voice input unit, an order data processing unit 420 for processing the specific word recognized by the voice recognition unit as order data, Order data wireless transmission / reception unit 4 for transmitting order data by the processing unit to the order management system wirelessly
50, a voice synthesizer 430 for instructing the next operation by voice synthesis, a voice output unit 3 for outputting the output from the voice synthesizer as voice to the service person, and a display for displaying the order contents, the next instruction and the like. And an order input device, wherein the order input device automatically identifies words relating to each of the operations of order entry start, order confirmation, and order transmission identified from the voice of the waiter. Means for deciding the operation, means for automatically identifying words relating to the order contents / quantity, etc. identified from the voice of the waiter issued in order reception with the customer, and processing as order data. Automatically identifies words related to orders identified from the voice of the waiter issued in response to the order, and determines the transition of the upper menu / lower menu from the progress of the order. Means for prompting a voice synthesizing means determines upper menu lower menu transition from the order progress between the customer, the waiter who the next operation and instruction to,
Was prepared.

[0006]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of the order input device of the present invention. In FIG. 1, an order input device 1 and an order management system 10 perform communication of order data and the like corresponding to a customer order by a wireless medium 51.

[0008] The order input device 1 comprises a voice input unit 2, a voice output unit 3, and an order data control unit 4. The voice input unit 2 and the voice output unit 3 transmit and receive voice data to and from the order data control unit 4, respectively. For example, local wireless media 52 and 53 can be used as the means. , The microphone 20 and the wireless audio data transmitting unit 21, and the audio output unit 3 includes the earphone 30 and the wireless audio data receiving unit 31.

The order data control unit 4 includes a speech recognition unit 400 that can be constituted by an LSI or the like and recognizes necessary words from speech and converts it into data, and an order data processing and apparatus that can be constituted by a microprocessor or the like. An order data processing unit 420 for performing overall operation processing, and an LSI or the like,
Speech synthesis unit 4 that gives instructions for the next operation by speech synthesis
30, a display 440 that can be constituted by an LCD or the like and performs menu display, next operation instruction, etc., and an order management system 1
And an order data transmitting / receiving unit 450 for transmitting and receiving order data and the like. In addition, the touch panel 410 and the keys 411 may be prepared to supplement voice input.

FIG. 2 is a flowchart of the order data processing section 420 configured as described above. However, in this example, only a simple menu input mode is described for the sake of simplicity. As a matter of course, the operation is different from that in FIG. 2 when a more complicated menu configuration is handled or when a menu is changed. Hereinafter, the operation mechanism of the order input device will be described with reference to FIGS.

First, a voice uttered by a waiter is transmitted by a voice data wireless transmission unit 21 through a microphone 20 of the voice input device 2 to a voice recognition unit 4 provided in the order control unit 4.
00 is transmitted to the audio data wireless receiving unit 403. The voice recognition unit 401 converts the received voice data into the word table 4.
02, and a match is recognized as an order input or an operation command. This recognition result is notified to the order data processing unit, and the flowchart shown in FIG. 2 is executed.

In step S21, the order data processing unit 420 is notified by the voice recognition unit 400 that there is a valid word, and acquires the recognition result in step S22.

Based on the determinations in S23 to S26, it is determined which of the order input, order display, order confirmation, and order transmission is to be performed.

In the case of S23, the menu type is acquired from the speech recognition result in S231, and a transition is made to a lower menu mode of the corresponding menu. (S232) S23
In step 3, voice input is awaited to acquire lower-level menu input data. An effective voice recognition result is acquired in S234, and it is determined in S235 whether the necessary order inputs have been prepared. If not, in S236, the speech synthesis unit 43 prompts the user to input the missing order data.
The voice synthesis data is selected from the voice synthesis table 432, and the voice synthesis control unit 431 wirelessly transmits the voice synthesis data to the voice data wireless reception unit 31 of the voice output device 3 via the voice data wireless transmission unit 433. The waiter can listen to the speech synthesis output received via the earphone 30 and can know what the next operation is.

In the judgments of S23 to S26, S2
If it is 4, the contents of the order up to that time are displayed on the display 44.
By displaying 0, the waiter can read out the contents of the order to the customer and confirm whether the order is correct.

In the determinations of S23 to S26, S2
If it is 5, it is determined that the order has been confirmed, and an order data list to be transmitted to the order management system 10 is created from the order contents up to that time.

In the determinations of S23 to S26, S2
If the number is 6, the created order data list is transmitted to the order management system 10.

Next, with reference to FIG. 3, an example of the correspondence between the voice uttered in response to the waiter and the customer and the order input device 1 which operates according to the voice will be described. Here, the words enclosed in “” are set in advance in the word table unit 402 as keywords for voice input.
Registered in. In addition, the words enclosed by "" are registered in advance in the speech synthesis table unit 432 as outputs by speech synthesis.

In an order of a restaurant or the like, since customer service is almost fixed, a specific sound is often emitted in a specific scene. Therefore, by recognizing the voice,
It is a task that makes it easy to identify the contents of the order and the next operation. By utilizing this, an operation sequence by voice recognition can be designed.

First, in S300, the phrase "I will ask for your order" is used at the start of a general menu in a restaurant or the like, and this is recognized as a keyword, and the order input device 1 responds to this. Transit to order input mode. S301 to S305 show, for example, a case where two set menus of sirloin steak are ordered. The set menu is recognized by "set" in S301, and the set menu input mode is set. S
The sirloin steak set is selected by recognizing the “sirloin steak” of 303, and “S
By recognizing “tsu”, it is understood that the quantity is 2. S3
02 “no” and S304 “wo” are not registered as keywords, so no processing is performed.

In the case of a sirloin steak, it is necessary to hear the condition of the grilling method. Is output. According to this method, the waiter can surely prepare input data unique to the menu. Hereinafter, S309 to S318
To prepare the order data to be input.

The line "I will repeat the order" in S318 is also used for general menu confirmation, so this is recognized as a keyword, and the contents of the order are displayed on the display 440. The waiter can confirm the contents of the order to the customer. (S319-S
323) An additional order can be made by recognizing "Is it all right?" The order data to be determined and transmitted to the order management system 10 can be created.

Finally, the phrase "Please wait a little" in S326 is also generally used at the end of the order, so this can be recognized as a keyword and the order data can be transmitted to the order management system.

As described above, according to the embodiment of the present invention, the order input device can be operated in accordance with the utterance at the time of customer service. In particular, the orderer can easily operate the order input device without using a key or a touch panel. Can be operated. In particular, there is a great effect immediately after a menu change or an operation by a new waiter. In addition, for a skilled waiter or the like, not only voice input but also keys and a touch panel can be used together to operate more efficiently.

[0025]

According to the present invention, in an order input device for inputting an order received from a customer and transmitting it wirelessly, a voice input unit 2 capable of inputting a voice of a waiter, and a voice input by the voice input unit A speech recognition unit 400 for recognizing a specific word from the data, and an order data processing unit 4 for processing the specific word recognized by the speech recognition unit as order data
20, an order data wireless transmission / reception unit 450 that wirelessly transmits order data from the order data processing unit to the order management system, a voice synthesis unit 430 that instructs the next operation by voice synthesis, and an output of the voice synthesis unit. An order input device comprising at least a voice output unit 3 for outputting to a waiter as voice and a display 440 for displaying order contents, next instructions, and the like. Means for automatically identifying words related to each operation of order entry start, order confirmation, and order transmission identified from the voice of the person and determining the operation, and are identified from the voice of the waiter issued in order reception with the customer Means for automatically identifying words related to order content and quantity and processing it as order data, and the sound of the waiter being issued in response to an order with a customer Means for automatically identifying words related to the order identified from the order, determining the upper menu / lower menu transition based on the progress of the order, and determining the upper menu / lower menu transition based on the progress of the order with the customer. Means to prompt the waiter to perform the next operation / instruction by voice synthesis, so that the order input device can be operated in accordance with the utterance at the time of service, without using keys or a touch panel. Also, the waiter can easily operate the order input device, and this has a very large effect particularly on the operation immediately after the menu is changed or on the operation of the new waiter. In addition, for a skilled waiter or the like, not only voice input but also keys and a touch panel can be used together to operate more efficiently.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of an order input device according to the present invention.

FIG. 2 is a flowchart illustrating a processing procedure of an order data control unit in the order input device.

FIG. 3 is an example of an operation flow showing the occurrence of a waiter when serving customers and the operation of an order input device.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 overall order input device 2 audio input unit 3 audio output unit 4 order data control unit 10 order management system 20 microphone 21 audio data wireless transmission unit 30 earphone 31 audio data wireless reception unit 51 order data transmission / reception wireless medium 52 audio data transmission wireless medium 53 wireless data reception wireless medium 400 voice recognition unit 401 voice recognition control unit 402 word table 403 voice data wireless reception unit 410 touch panel 411 key 420 order data processing unit 430 voice synthesis unit 431 voice synthesis control unit 432 voice synthesis table 433 voice data wireless Transmitter 440 Display 450 Order data wireless transceiver

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G10L 15/06 G10L 3/00 Q 15/08 531W 15/10 521W // G07G 1/12 361 F term ( Reference) 3E042 AA04 BA20 CA10 CE09 EA01 EA10 5D015 KK02 5D045 AB30

Claims (5)

[Claims] 1. An order input device for inputting an order received from a customer and wirelessly transmitting the order, a voice input means capable of inputting a voice of a waiter, and recognizing a specific word from the voice input by the voice input means. Voice recognition means, data processing means for processing a specific word recognized by the voice recognition means as order data, wireless control means for wirelessly transmitting the order data by the data processing means to an order management system, A voice synthesizing unit for instructing an operation by voice synthesis, a voice output unit for outputting an output of the voice synthesizing unit as a voice to a supplier, and a display unit for displaying order contents, next instruction, and the like. Order input device. 2. The apparatus according to claim 1, wherein the order input device has means for automatically identifying words related to each of operations of order input start, order confirmation, and order transmission identified from a specific voice of a waiter, and determining an operation. The order input device according to claim 1. 3. The order input device has means for automatically identifying words relating to order contents, quantities, etc. identified from a specific voice of a clerk issued in response to an order with a customer, and processing the words as order data. 2. The order input device according to claim 1, wherein: 4. The order input device automatically identifies a word related to an order identified from a specific voice of a service clerk issued in response to an order with a customer, and performs transition of a higher-level menu / lower-level menu from the progress of the order. 2. The order input device according to claim 1, further comprising means for determining and controlling. 5. The order input device according to claim 1, further comprising means for judging a transition from a higher menu to a lower menu from the order progress status with the customer, and prompting the waiter to perform the next operation / instruction by voice synthesis. The order input device according to claim 1, wherein the order is input.