JP2002304456A - Operation task control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for suitably controlling a task relating to building control operations. SOLUTION: The operation control system relates to building control operations. The system comprises a plurality of types of templates prepared in advance depending on types of the operation tasks. At each step of the operation tasks, information on the templates divided into a plurality of sheets is stored at a certain region of a master database 2. When an input to the templates is necessary at each step of the operation tasks, the templates stored in the master database are read out depending on the request and displayed on a manager terminal 5 and the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a task management system for building management work.

[0002]

2. Description of the Related Art Conventionally, operations such as inspection of facilities related to buildings such as office buildings and commercial buildings and maintenance work such as replacement of parts are performed by building owners and building managers based on a maintenance plan according to a facility budget. Was performing. In addition, tasks that occur every day are simply recorded in a memo as a memo and are left behind. For this reason, it has hardly been analyzed whether or not the business task has been properly performed.

[0003] Further, in the case of building equipment, the maker is different for each equipment, and a maintenance plan or a facility renewal plan is established based on the characteristics of each equipment, and it is not possible to associate and view the information of the entire building. Was. Since the budget and the results of the entire building management work did not correspond, it was not possible to evaluate a legitimate work. Also,
For tasks that occur daily, the memo was taken over to the extent that notes were left, and it was not possible to analyze the progress of the tasks and the details of the tasks performed.

[0004]

As described above, in the prior art, there has been no system that appropriately manages a task related to a building management operation.

Accordingly, an object of the present invention is to provide a system for appropriately managing a task relating to a building management operation.

[0006]

A business task management system according to the present invention is a business task management system for a building management business, and includes a plurality of types of templates created in advance according to the types of business tasks. A template information storage unit that stores information on a template divided into a plurality of sheets corresponding to each stage of a business task; and a template stored in the template information storage unit in response to a request for input to the template. And a template display means for reading and displaying. With such a configuration, it is possible to input the status of the business task that accurately reflects the business progress status.

[0007] Further, a task result information storage means for storing task result information input using the template displayed by the template display means, and a task result information storage means for storing the task result information storage means in response to a request for the task result information. Task performance information display means for reading and displaying the performed task performance information. With this configuration, when inputting the status of business tasks,
Since past task performance information can be taken into account, input becomes easy, and the quality of input data is improved.

Further, the task result information storage means includes:
The time information associated with each stage of the task is stored, and the task result information display unit reads out the task information of the stage corresponding to the time information from the task result information storage unit according to the input time information. You may make it display. As a result, tracking display of task information can be easily realized.

Further, the time information associated with each stage of the task stored in the task result information storage means includes not only past actual time information but also future planned time information. The information display means is
Further, the planned time information may be displayed. Thus, the task execution status can be managed based on the planned time information.

The task result information display means compares the planned time information with the time information on the task result, and displays a display form according to whether or not the task result is executed within the planned time. It may be changed. Thus, it is possible to easily grasp whether the task is being performed as planned.

Further, the task result information display means compares the planned time information with the time information concerning the task result, and when it is unlikely that the expected task result will be executed within the plan time. You may make it the display form which shows a warning. Thus, the possibility that the task will be performed as planned can be displayed in advance, and the task can be reliably performed.

[0012] Further, there is further provided task management information display means for displaying task management information for managing the task based on the task result information stored in the task result storage means, wherein the task management information includes a number of records. Any of the situation, budget information, and task execution quality information may be included. With such a configuration, it is possible to easily execute the overall management of the tasks, and it is possible to sequentially confirm the status of the business of the overall building management.

On the other hand, the business task management method according to the present invention is a business task management method relating to a building management business, and includes a plurality of types of templates created in advance according to the types of business tasks, and each stage of the business task. And a step of storing information relating to the template divided into a plurality of sheets corresponding to the template, and a step of reading and displaying the stored template in response to a request for input to the template. With such a configuration, it is possible to input the status of the business task that accurately reflects the business progress status.

The business management program according to the present invention is a business task management program relating to a building management business, and the business task management program is provided to a computer to generate a plurality of business tasks created in advance according to the type of business task. A step of storing information relating to a template that is divided into a plurality of sheets corresponding to each stage of a business task, and a case where input to the template is required at each stage of the business task. ,
In response to the request, the stored template is read and displayed. This business task management program can be stored in a storage medium.

[0015]

FIG. 1 shows a system configuration diagram of a business task management system according to the present invention. The business task management system according to this example includes a server 1, a master database 2, an operator terminal 4, a manager terminal 5, a workshop management room terminal 6, a terminal 7 in another building, and a terminal 8 for a mutual support system. , A communication network 10 and the like.
The building management system 3 and the terminal 9 of another company are connected to this business task management system.

The server 1 is a server having a central role in the business task management system, and includes a dedicated computer and a general-purpose computer. The server 1 includes arithmetic means such as a CPU and storage means such as a ROM, a RAM, and a hard disk. When configured with a general-purpose computer, it is necessary to install a computer program for realizing functions required for the business task management system in the storage means. The server 1 includes communication means for communicating with another terminal via the communication network 10 or the like.

The master database 2 is a database that stores information used in the business task management system. For example, this master database 2
As shown in FIG. 2, it has a template information database 21, a task result information database 22, and a task management information database 23. The template information database 21 stores, for example, a trouble task template, a periodic inspection task template, a risk handling task template, and an external ordering task template. As will be described in detail later, each of these templates has a template for each phase of task issue, initial response, arrangement, final treatment, and closing. The task result information database 22 is a template information database 2
1 is a database that stores task result data input using the template stored in the first task. The task management information database 23 is a database that stores information for managing tasks.
Information such as service level management and budget management, time limit information for each phase in the task, and the like are stored.

The building management system 3 is a management system provided in the building. The building management system 3 includes a controller 33 for controlling operation terminals of each facility of the building, for example, a valve and a damper, a host controller 32, and a central monitoring device 31. Have. The control information such as the operation end obtained by the controller 33 is transmitted to the host controller 32. The information received by the host controller 32 is transmitted to the central monitoring device 31, and the current status is displayed on a display such as a CRT of the central monitoring device 31. Further, operations such as turning on / off an operation terminal can be performed from the screen of the display. On the other hand, control of the operation end through the controllers 32 and 33 can be executed by each terminal via the server 1 and the communication network 10.

The operator's terminal 4 is a terminal such as a personal computer (PC), a dedicated computer, a portable terminal, or a portable telephone operated by the operator. Have. It also has input means such as a keyboard and a mouse, display means such as a liquid crystal display and a CRT, calculation means such as a CPU, and storage means such as a ROM, a RAM and a hard disk. In particular, the terminal 4 is installed with a browser program for displaying image data transmitted from the server 1 on a display.

The manager's terminal 5 is a terminal operated by the manager, such as a personal computer (PC), a dedicated computer, a portable terminal, a portable telephone, etc., and serves as a communication means capable of communicating with the server 1 via the communication network 10. Have. It also has input means such as a keyboard and a mouse, display means such as a liquid crystal display and a CRT, calculation means such as a CPU, and storage means such as a ROM, a RAM and a hard disk. The terminal 5 has installed therein a browser program for displaying image data transmitted from the server 1 on a display. The terminal 5 is used for external ordering and issuing tasks.

The terminal 6 in the workshop management room is a terminal such as a personal computer (PC), a dedicated computer, a portable terminal, a mobile phone, etc., which is provided in the workshop management room and mainly operated by workers. A communication unit capable of communicating with the server 1 via the network 10 is provided. It also has input means such as a keyboard and a mouse, display means such as a liquid crystal display and a CRT, calculation means such as a CPU, and storage means such as a ROM, a RAM and a hard disk. The terminal 6 has installed therein a browser program for displaying image data transmitted from the server 1 on a display. The terminal 6 is also used for issuing a task.

The terminal 7 in another building is a terminal such as a personal computer (PC), a dedicated computer, a portable terminal, or a mobile phone provided in another building.
And a communication means capable of communicating with the server 1 through the server.
Input means such as a keyboard and a mouse; display means such as a liquid crystal display and a CRT; calculation means such as a CPU;
M, RAM, hard disk and other storage means. In particular, the terminal 7 is installed with a browser program for displaying image data transmitted from the server 1 on a display.

The terminal 8 for the mutual support system is a terminal such as a personal computer (PC), a dedicated computer, a mobile terminal, a mobile phone, etc. for the mutual support system, that is, for exchanging information. It has a communication means capable of communicating with the server 1 via the server. It also has input means such as a keyboard and a mouse, display means such as a liquid crystal display and a CRT, calculation means such as a CPU, and storage means such as a ROM, a RAM and a hard disk. In particular, the terminal 8 is installed with a browser program for displaying image data transmitted from the server 1 on a display.

The terminal 9 of another company is provided in another company,
A personal computer (PC) for providing materials and providing works according to work procurement and work orders,
A terminal such as a dedicated computer, a mobile terminal, a mobile phone, or the like, including communication means capable of communicating with the server 1 via the communication network 10. It also has input means such as a keyboard and a mouse, display means such as a liquid crystal display and a CRT, calculation means such as a CPU, and storage means such as a ROM, a RAM and a hard disk. In particular, the terminal 9 is installed with a browser program for displaying image data transmitted from the server 1 on a display.

The communication network 10 is a communication network such as the Internet or an intranet.

The business task management system is provided with such a configuration, and performs periodic inspection of facilities of a building to be monitored, purchase of consumables, management of parts replacement timing, etc., facility construction, material ordering, cleaning, outer walls, etc. This is a building management system that performs maintenance and the like.

Next, the flow of the business task management system according to the present invention will be described with reference to FIG. In this flow, the work performed particularly in building management is identified, and is divided into phases with the passage of time. In this example, the phase is divided into five phases from phase 1 to phase 5. For example, consider a business task “when an emergency occurs in a building and an emergency dispatch request is made”.

First, in phase 1, a task is issued.
Specifically, first, the task type is selected (S10
1). Here, the task types include a trouble task, a periodic inspection task, a risk handling task, and an external ordering task. Then, a task template corresponding to the selected task type is displayed on the screen of the terminal (S102). Templates corresponding to each task type are prepared in advance and stored in the template information DB 21 of the master database 2. That is, in order to display the template, the server 1 reads predetermined template information from the template information DB 21 and transmits the template information to a predetermined terminal, for example, the manager terminal 5 via the communication network 10. Then, the terminal converts the template information into data to be displayed on the display, and displays the data on the display. Next, the manager etc.
According to the displayed template, necessary input information is input (S103). The input information is stored in the task performance information database 22 of the master database 2. This task can be issued not only by the manager, but also by a workshop, an operator, and the like, and these tasks can be issued alone or jointly. The trouble task also has a function automatically issued by an alarm of the building management system.

Next, in a phase 2, an initial response is performed. First, the manager or the like reads out the information input to the template in the phase 1, displays the information on the display of the terminal, analyzes the contents thereof, and instructs the building manager or the like on the initial response (S201). Then, the person who performed the initial response, such as the workshop staff, inputs the initial response content, for example, the instruction content and the inquiry result to the building manager and the like to his / her terminal (S202). The input information is transmitted to the server 1 via the communication network 10 and further stored in the task performance information database 22 of the master database 2.

In phase 3, arrangements are made. Specifically, first, the manager or the like reads the initial correspondence content of the phase 2 and displays it on the display of the terminal. Then, the manager or the like arranges equipment and construction according to the contents (S301). For example, equipment necessary for the work such as arrangement of necessary equipment and construction, necessary tools and the like is confirmed. Further, the manager or the like inputs the details of the arrangement into its own terminal (S302). The input information is transmitted to the server 1 via the communication network 10, and further,
Task result information database 2 of master database 2
2 is stored.

In phase 4, a final treatment is performed. First,
Actually, the final treatment is performed according to the contents of the arrangement (S40).
1). For example, power supply work is performed or filters are replaced. Then, the manager or the like inputs the details of the final treatment using the terminal (S402). For example,
"I did power supply construction" or "I replaced the filter."
And so on. The input information is transmitted to the server 1 via the communication network 10 and further stored in the task performance information database 22 of the master database 2.

In phase 5, a close process is performed. In the closing process, the manager and the like use their own terminals to total the cost and work time and calculate the cost (S50).
1) Also, fill in the achievement status / satisfaction survey contents (S5)
02). Finally, with the approval of the manager, the closing process is completed (S503). The input information is transmitted to the communication network 10
To the server 1 and further stored in the task performance information database 22 of the master database 2.

The contents input to the template as described above are converted into information, made into a database for each business type, and stored. The task contents can be searched as needed. For example, by request, claim originator,
You can search using information on the period and task type as keys.

Next, an example of a task template will be described with reference to FIG. FIG. 4 shows an example of a template relating to task issuance of a trouble task template. As shown in FIG. 4, input fields for information relating to a task type, a task name, a discovery trigger, a discoverer, a trouble type, and details are provided. For example, the facility type column is "equipment management" and the task name column is "3F air conditioner AC-
"3" and, for example, "tour inspection" is entered in the field of discovery opportunity. In the column of the discoverer, the name of the discoverer is input, and in the column of the trouble type, for example, “abnormal noise” is input, and in the column of the content, for example, “rubbing noise from the bearing, heating” is input. When these inputs are completed, click the input complete button. The task management No. Is desirably automatically assigned when the template is read. The trouble task template is prepared for each phase in addition to the template relating to the task issuance. Specifically, a template for initial correspondence, a template for arrangement, a template for final treatment, and a template for closing.

FIG. 4 shows the trouble task template. However, other templates have different input items according to their types, and input is executed in each phase as described above.

The task result information input using the template as described above is stored in the task result information database 22 of the master database 2. And
The manager, the operator, or the workshop can read out the task result information stored in the task result information database 22 using his / her own terminal using the task type or the like as a keyword and display it on its display. With such a configuration, past cases can be known, and appropriate measures can be taken. In particular, since the task performance information is systematized by the concept of a task and information such as a task type can be searched for as a keyword, an appropriate case can be extracted.

Further, the business task management system according to the present invention has a configuration in which follow-up investigation on past cases can be easily performed. FIG. 5 shows an example of tracking of accumulated task result information. In this example, when the time pipe is traced by the snapshot (SS), information on the phase at that time is displayed. That is, task performance information of any of task issue, initial response, arrangement, final treatment, and close is displayed. In the example shown in FIG.
The snapshot is located on December 1, 2000,
The task result information on the closing, which is the phase as of December 1, 2000, is displayed. In order to realize such display, the task result information includes start date information and end date information of each phase. Then, by comparing the start date and time information and the end date information with the information on the date on which the snapshot is located,
It determines which phase it belongs to, and displays the task result information of the phase to which it belongs.

Incidentally, a summary graph can be displayed on the screen. For example, the operation status of the load at the time of the maximum power load can be displayed for power demand management.

Next, the entire task management screen will be described with reference to FIG. On the overall task management screen, the status of multiple tasks is displayed on one screen,
The progress of each task can be grasped. Specifically, as shown in FIG. 6, task ID, task name, type, progress information for each phase, SLA (service level agreement), cost, artificial number, team name,
Information such as the completion date is displayed. Clicking on the section labeled "To Details" will bring up an individual task screen. In the phase area, the portion in which the black squares are filled is the portion where the work has been completed. Specifically, FIG.
The task name "3F air conditioner abnormal noise"
Up to completion. The SLA specifies a criterion imposed on the task, and a task indicated as “Clear” in FIG.
The task indicated as “ttention” is likely to eventually end up in a state not meeting the criteria. On the task overall management screen, if the SLA is “Attention” or is outside the SLA standard, the SLA may be displayed in a different color. Displaying in this way makes it possible to highlight tasks that require measures. In the completion date, the number in parentheses is the scheduled date. The scheduled time such as the scheduled date is determined, for example, as follows. The trouble task is automatically determined by the SLA, and the initial response is within 15 minutes and the countermeasure is completed within 7 days. Periodic inspections and external ordering tasks are scheduled to be completed, risk response tasks are within 24 hours of occurrence, and if further response is required,
Another task.

Next, the business task management indicator will be described with reference to FIG. The business task management indicator is displayed when the business task management system is started or when a command is input by a manager or the like. Information for creating the business task management indicator screen is extracted from the task management information database 23.

By using the business task management indicator, the number of business tasks is managed, the performance of the budget is managed, and the evaluation of the business performance is quantified and displayed in a graph, so that the latest status and progress can be seen at a glance. Can be managed. This window may be provided so that the latest information can be viewed at any time by clicking an icon on the screen.

Next, the task work volume management function will be described with reference to FIG. FIG. 8 shows a task operation management screen. This screen is used when the manager manages the workload. On this screen, a graph showing the temporal change of the artificial number required for the task is displayed. As a result, it is possible to confirm whether or not the assigned personnel is appropriate. You can also check the content of the task at that time.

Further, a memo on the time slide bar can be pasted on the task work volume management screen. When the snapshot is located in the vicinity of the memo, the contents of the memo are displayed, and when the snapshot is not located, a display simply indicating that there is a memo is executed.

The time slide bar in FIG.
Initially, it shows the past year and six months in the future. However, if the user moves to the end and tries to move further, the past or future displayable period is extended. Usually, the displayable period at the time of the previous display is displayed.

Next, an example of a task processing flow will be described with reference to FIG. In the business task management system, facility contents, equipment list, standard procedures, long-term maintenance plan,
Annual budget etc. are determined in advance. For example, suppose that an alarm occurs and a maintenance person is called by telephone. Issue a task and create a template (phase 1).

Next, the location and contents of the alarm are grasped in the initial response, and it is determined whether the primary response can be made. At this time, a spare parts list and the like are confirmed (phase 2). Next, if it is determined that the primary response is not enough, the supplier is contacted using a list of suppliers, etc., and arrangements are made to have them come (phase 3). In some cases, construction or the like may be performed. The cost of the final processing is calculated and compared with the budget (phase 4). At the end of the task, performance and cost are evaluated.

As described above, the business task management system according to the embodiment of the present invention has the following features.

(1) The building management work is broken down into individual tasks, the entire work is identified, and a work template is created. Templates are displayed for each phase from generation to completion over time.

(2) When an action occurs for each phase, the action data is written as actual data, and the situation data of the site at that time is stored.

(3) When the task is completed, it is stored in the storage means and made into a database. This database can be used for work time analysis, cost and budget justification analysis, and the like.

(4) The total management can be performed by totalizing the task occurrence and processing status based on the number of cases, budget / actuals, etc. and graphing them.

As described above, by managing each task in accordance with the flow of time, the progress of the task can be grasped, and the task can be compared with past task tasks. This has the effect of enabling cost management and improving the work efficiency related to building management.

In the above-described example, the phases are divided into five stages. However, the present invention is not limited to this, and the number of stages may be any number such as four or six.

In the above example, the various programs installed in the storage means of the server can be stored in various types of storage media, and can be transmitted via communication media. It is. Here, the storage medium includes, for example, a floppy (registered trademark) disk, a hard disk, a magnetic disk, a magneto-optical disk, and a CD-ROM.
ROM, DVD, ROM cartridge, RAM memory cartridge with battery backup, flash memory cartridge, nonvolatile RAM cartridge, etc. The communication medium includes a wired communication medium such as a telephone line,
This includes wireless communication media such as microwave lines, etc., and also includes the Internet.

[0055]

According to the present invention, it is possible to provide a system for appropriately managing a task relating to a building management operation.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a business task management system according to the present invention.

FIG. 2 is a diagram showing a data configuration of a master database according to the present invention.

FIG. 3 is a diagram showing a flow of a business task management system according to the present invention.

FIG. 4 is a diagram showing an example of a template according to the present invention.

FIG. 5 is a diagram showing an individual task screen according to the present invention.

FIG. 6 is a diagram showing a task overall management screen according to the present invention.

FIG. 7 is a diagram showing a business task management indicator according to the present invention.

FIG. 8 is a diagram showing a task work amount management screen according to the present invention.

FIG. 9 is a diagram showing a task processing flow according to the present invention.

[Explanation of symbols]

1 server 2 master database 3 building management system 4 operator's terminal 5 manager's terminal 6 workshop management room terminal

Claims (10)

[Claims] 1. A business task management system for a building management business, comprising a plurality of types of templates created in advance according to the type of business task, and divided into a plurality of sheets according to each stage of the business task. Task information management comprising: template information storage means for storing information relating to a template, and template display means for reading and displaying a template stored in the template information storage means in response to a request for input to the template. system. 2. A task performance information storage means for storing task performance information input using a template displayed by the template display means; and a task performance information storage means in response to a request for the task performance information. 2. The business task management system according to claim 1, further comprising a task result information display unit for reading and displaying the performed task result information. 3. The task result information storage means stores time information associated with each stage of the task, and the task result information display means stores a time corresponding to the time information in accordance with the input time information. 3. The business task management system according to claim 2, wherein said task information is read out from said task result information storage means and displayed. 4. The time information associated with each stage of the task stored in the task result information storage means includes not only past time information but also future plan time information. 4. The business task management system according to claim 3, wherein the means further displays the planned time information. 5. The task result information display means compares the planned time information with time information on the task result, and displays a display form according to whether or not the task result is executed within the planned time. 5. The business task management system according to claim 4, wherein the system is changed. 6. The task performance information display means compares the planned time information with the time information on the task performance, and when there is a low possibility that the expected task performance is executed within the planned time. 6. The business task management system according to claim 4, wherein the business task management system is configured to display a warning. 7. A task management information display means for displaying task management information for managing the task based on the task result information stored in the task result storage means, wherein the task management information includes 7. The business task management system according to claim 1, wherein the business task management system includes any one of status, budget information, and task execution quality information. 8. A business task management method related to a building management business, comprising a plurality of types of templates created in advance according to the type of business task, and divided into a plurality of sheets corresponding to each stage of the business task. A business task management method comprising: a step of storing information on a template that has been set; and a step of reading and displaying a stored template in response to a request for input to the template. 9. A business task management program related to a building management business, wherein the business task management program includes a plurality of types of templates created in advance for a computer in accordance with the types of business tasks. A task for storing information relating to the template divided into a plurality of sheets corresponding to each of the steps; and reading and displaying the stored template in response to a request for input to the template. Management program. 10. A storage medium storing the business task management program according to claim 9.