JP2002298038A - Method and system for voice notification - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a system for voice notification capable of contributing to an increase in turnover rate of a commodity in a rental shop without forcing wasteful labor to a user who desires the commodity even if the specific commodity is already lent. SOLUTION: A service providing server 15 receives the commodity number of a commodity waiting for loading or return and the notice phone number of a consumer from a personal computer PC 13 and registers these numbers. When receiving the commodity number of the loaded or returned commodity from the personal computer PC 13, retrieves the notice phone number of the consumer corresponding to the registered commodity number, calls a phone 19 with the notice phone number of the consumer and, when the consumer responds to the call, notifies of voice signals for guiding the loading or return of the commodity.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention can notify a voice signal of guidance indicating that a product has been received or returned when the product is received or returned to a store that sells or rents the product. The present invention relates to a voice notification method and a voice notification system.

[0002]

2. Description of the Related Art Hitherto, rental shops have been widely used as one of shops that sell or rent goods. In this rental store, for example, rental video or rental C
Products such as D are displayed in the store, and the user selects desired products from them and brings them to the register, and returns these products to their homes in exchange for the rental price.

[0003] On the other hand, if a desired product is not displayed at a rental store, the product has already been lent to another user. Had to go to the rental shop or check the phone with the rental shop before going to the rental shop.

[0004]

For this reason, when a desired product has already been lent, there has been a problem that the user is forced to perform the above-mentioned useless work. In addition, there is a problem that the turnover of the product is low at the rental store.

[0005] The present invention has been made in view of the above,
The purpose is to provide a voice notification method and voice that can contribute to an improvement in the product turnover rate of a rental store without imposing unnecessary work on a user who wants the product even when the desired product is already lent. To provide a notification system.

[0006]

According to the first aspect of the present invention,
In order to solve the above-mentioned problems, a service providing server that connects to a communication terminal provided in a store that sells or rents a product via a communication network, and connects to a telephone via a public switched telephone network to provide a service. Wherein the service providing server receives and registers the product number of the waiting-for-arrival or waiting-for-return product and the contact telephone number of the consumer from the communication terminal, and receives or receives the product number from the communication terminal. When the product number of the returned product is received, the consumer's contact phone number corresponding to the registered product number is searched, and a call is made to the telephone of the consumer's contact phone number, and the consumer In the case of responding, the gist is to notify a voice signal of guidance indicating that the product has been received or returned.

According to a second aspect of the present invention, in order to solve the above-mentioned problems, a communication terminal provided at a store for selling or renting goods is connected via a communication network, and a telephone and a public switched telephone network are used. And a service providing server for providing a service, wherein the service providing server receives, from the communication terminal, a product number of a product waiting to be received or returned and a contact telephone number of a consumer. Registration means for registering
When receiving the product number of the product received or returned from the communication terminal, a search means for searching for the contact number of the consumer corresponding to the registered product number, and The gist of the present invention is to have a calling means for making a call, and a notifying means for notifying a voice signal of guidance indicating that a product has been received or returned when the consumer responds.

[0008]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing a configuration of a voice notification system according to one embodiment of the present invention.

As shown in FIG. 1, on the Internet 11, a personal computer PC 13 is provided as one of communication terminals provided in a rental shop, and a service providing server 15 for providing information from providing a home page to providing guidance by voice signal. It is connected.

On the other hand, the public switched telephone network PSTN 17 includes:
The telephone 19 owned by the end user and the service providing server 15 described above are connected.

Here, the service providing server 1 shown in FIG.
The system configuration of No. 5 will be described in detail.

As shown in FIG. 1, the service providing server 1
5 includes a Web server 23 that provides a home page in response to a request from the personal computer PC 13 via the Internet 11 and an automatic voice response device IVR (Intelligent Voice) in response to an instruction from the Web server 23.
Response) 27, a service control server 25 for outputting and controlling individual instructions to the switch 29, an automatic voice response device IVR27 for outputting a voice signal of guidance in response to an instruction from the service control server 25, and a service control server. A switch 29 is provided for transmitting a call to a telephone owned by the end user in response to an instruction from the terminal 25.

Note that communication between the devices provided in the service providing server 15 is performed via the LAN 21. The voice signal of the guidance generated by the automatic voice response device IVR27 is transmitted to the switch 29 via the voice line 31.

Next, the operation of the voice notification system will be described with reference to the sequence diagram shown in FIG.

[0016] If only the desired video or CD product case is exhibited at the rental store and there is no content video or CD,
This indicates that the product has already been lent to another user. Therefore, it is assumed that the user carries the product case until reception, and when the video or the CD is returned, informs the sales clerk that the user wants to be contacted.

Therefore, the clerk activates a Web browser from the personal computer PC 13 and specifies the URL of the Web server 15 and transmits a homepage request.

At this time, the personal computer PC1
3 dials the telephone number of the provider, connects to the authentication server of the provider, performs authentication processing, and further connects to the Web server 23 specified by the URL.
As a result, the personal computer PC 13 of the user and the Web server 23 are connected.

The Web server 23 is connected to the Internet 11
It determines whether or not a home page request has been received via the web browser. If a home page request has been received, the menu page data is read from the database and transmitted to the personal computer PC13.

As a result, the personal computer PC1
A menu page is displayed on the display 3.
At this time, when a contact waiting registration button provided on the display screen is clicked, a registration page request is transmitted from the personal computer PC 13 to the Web server 23.

The Web server 23 that has received the registration page request from the personal computer PC 13 reads the registration page data from the database and sends it to the personal computer PC 13.

As a result, the personal computer PC1
The registration page is displayed on the display 3.

Referring to FIG. 2, in step S10, a video number and a CD number of a video or a CD waiting to be returned and a contact telephone number of the user are input as registration contents from the display screen of the registration page. Then, in step S20, when the transmission button provided on a part of the display screen is clicked, the registered content is
It is transmitted to the web server 23.

In step S30, the Web server 23, which has received the registration contents from the personal computer PC13, registers in the database the video numbers and CD numbers of the videos and CDs waiting to be returned, which were received as the registration contents, in the database. deep.

At a later date, if the user comes to the store and the video or CD is returned to the rental store, the store clerk starts the Web browser from the personal computer PC 13 and specifies the URL of the Web server 15 as described above. To send homepage request.

At this time, the personal computer PC1
3 dials the telephone number of the provider, connects to the authentication server of the provider, performs authentication processing, and further connects to the Web server 23 specified by the URL.
As a result, the personal computer PC 13 of the user and the Web server 23 are connected.

The Web server 23 is connected to the Internet 11
It determines whether or not a homepage request has been received via the PC. If a homepage request has been received, the menu page data is read from the database and transmitted to the personal computer PC13.

As a result, the personal computer PC1
A menu page is displayed on the display 3.
At this time, when the return notification button provided on the display screen is clicked, a return notification page request is transmitted from the personal computer PC13 to the Web server 23.

The Web server 23 that has received the return notification page request from the personal computer PC 13 reads out the data of the return notification page from the database and sends it to the personal computer PC 13.

As a result, the personal computer PC1
On the display of No. 3, a return notification page is displayed.

In FIG. 2, in step S40, the video number or CD number of the video or CD returned from the display screen of the return notification page is input as the return notification content. Then, in step S50, when the transmission button provided on a part of the display screen is clicked, the content of the return notification is transmitted from the personal computer PC13 to the Web server 2.
3 is sent.

The Web server 23, which has received the return notification content from the personal computer PC13, proceeds to step S6.
In the case of 0, the user's contact telephone number corresponding to the video number or CD number of the returned video or CD received as the return notification content is searched and extracted from the database.

Then, the Web server 23 proceeds to step S
At 70, a notification instruction to which the user's contact telephone number is added is transmitted to the service control server 25.

The service control server 2 which has received a notification instruction to which the user's contact telephone number is added from the Web server 23
5 transmits a guidance content instruction including a contact telephone number or the like to the automatic voice response apparatus IVR27 in step S80.

In step S90, the automatic voice response apparatus IVR27 having received the guidance content instruction from the service control server 25 temporarily stores the contact telephone number and the guidance content instruction in, for example, a RAM, and uses the contact telephone number as a connection line number. A response to the connection line number indicating the handling is returned to the service control server 25.

The service control server 25 receives the connection line number response from the automatic voice response device IVR27.
In step S100, an IVR connection instruction for connecting the output from the automatic voice response apparatus IVR27 including the connection line number to the PSTN through the switch 29 is output to the switch 2.
Send to 9.

When the switch 29 receives the IVR connection instruction including the connection line number from the service control server 25, the switch 29 and the automatic voice response device I
It prepares to close the voice line 31 connecting to the VR 27, and transmits a guidance connection request including the connection line number as a connection destination to the automatic voice response apparatus IVR27.

Upon receipt of the guidance connection request from the switch 29, the automatic voice response device IVR27 proceeds to step S12.
At 0, the voice line 31 connecting the switch 29 and the automatic voice response device IVR27 is closed and connected. And
The automatic voice response apparatus IVR27 transmits to the service control server 25 a connection completion notification indicating that the line connection has been completed for the connection line number.

In step S140, the service control server 25, having received the connection completion notification from the automatic voice response apparatus IVR27, transmits an outgoing call instruction to the switch 29.

In step S150, switch 29 that has received the call instruction from service control server 25 makes a call to telephone 19 owned by the end user.

Then, in response to the call from the switch 29, the telephone 19 rings. The end user who has noticed the ringing tone from the telephone 19 receives the call at step S160.
Then, the telephone 19 is picked up and the line is closed to respond.

Here, when the telephone 19 is picked up and the line (PSTN) is closed to respond, the switch 29
Then, the response of the telephone 19 can be detected.
9 sends a response signal to the automatic voice response device IVR27.

Then, upon receiving the response signal from the switch 29, the automatic voice response apparatus IVR27 proceeds to step S170.
Then, the voice data of the guidance content specified by the guidance content instruction is read out from the database, the voice data is converted into a voice signal, and transmitted to the telephone 19 via the switch 29.

As a result, the handset of the telephone 19 said, "The desired video has been returned.
Please come to the store during that time. "Is heard.

As a result, even when a desired product has already been lent, it is possible to contribute to an improvement in the product turnover rate of the rental store without imposing unnecessary labor on the user who wants the product.

In the above embodiment, the case where the rental video or the CD is used as the product has been described.
The present invention is not limited to such a case, and can be similarly notified to an end user when the present invention is used for the arrival of goods such as a department store or the finishing of clothes such as a laundry shop.

[0047]

According to the first or second aspect of the present invention, the service providing server receives and registers, from the communication terminal, the product number of the product waiting to be received or returned and the contact telephone number of the consumer, When the product number of the received or returned product is received from the communication terminal, the contact number of the consumer corresponding to the registered product number is searched, and a call is made to the telephone having the contact number of the consumer. However, when the consumer responds, by notifying a voice signal of guidance indicating that the product has been received or returned, even if the desired product has already been lent, it can be transmitted to the user who desires the product. It is possible to contribute to an improvement in the product turnover rate of the rental shop without wasting time.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a voice notification system according to an embodiment of the present invention.

FIG. 2 is a sequence diagram for explaining the operation of the voice notification system.

[Explanation of symbols]

 11 Internet 13 Personal Computer 15 Service Providing Server 17 Public Switched Telephone Network PSTN 17 19 Telephone 21 LAN 23 Web Server 25 Service Control Server 27 Automatic Voice Response Device IVR 29 Switch 31 Voice Line

 ──────────────────────────────────────────────────続 き The continuation of the front page F term (reference) 5K101 KK16 KK17 LL01 LL05 NN13

Claims (2)

[Claims] 1. A communication terminal connected to a communication terminal provided at a store where a product is sold or rented through a communication network, and connected to a telephone via a public switched telephone network;
A voice notification system including a service providing server for providing a service, wherein the service providing server receives and registers a product number of a waiting-for-arrival or a waiting-for-return product and a contact number of a consumer from the communication terminal. When receiving the product number of the product received or returned from the communication terminal, search for the contact number of the consumer corresponding to the registered product number, and call the telephone of the contact number of the consumer. A voice notification method, comprising: when a call is made and a consumer responds, a voice signal of guidance indicating that a product has been received or returned is notified. 2. Connected via a communication network to a communication terminal provided in a store where a product is sold or rented, and connected to a telephone via a public switched telephone network,
A voice notification system including a service providing server that provides a service, wherein the service providing server receives and registers, from the communication terminal, a product number of a product waiting to be received or returned and a contact telephone number of a consumer. Registering means; searching means for searching for a contact telephone number of the consumer corresponding to the registered product number when receiving the product number of the received or returned product from the communication terminal; A voice, comprising: a calling means for calling a contact telephone number; and a notifying means for notifying a voice signal of a guidance indicating that a product has been received or returned when a consumer responds. Notification system.