JP2002268871A - Information sharing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information sharing system which converts voice information into a form to be easily utilized and shared. SOLUTION: The system is constituted to permit multiple users to share business information. Voice information is stored in a voice server 3 and provided to the specified users by permitting them to perform access to the voice information. Besides, the input of text information corresponding to the voice information is received and preserved as a file to be shared by the multiple users.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information sharing system for sharing voice information in a system (groupware system or knowledge management system) configured so that staff of a company or the like can share business information.

[0002]

2. Description of the Related Art In recent years, organizations such as companies have accumulated and organized business information (knowledge) possessed by individual staff members belonging to various departments in order to improve business efficiency.
The introduction of a system that allows all staff members to share is being actively implemented. Such a system is called a groupware system or a knowledge management system.

[0003]

The information shared in such a groupware system or knowledge management system is mainly character information and image information, but shares voice information transmitted via a telephone or the like. Becomes possible, the operational efficiency can be further improved. However, voice information is inconvenient for reference and search as it is, and it is desired to convert the voice information into a more usable form and share it.

[0004] The present invention has been made in view of the above problems, and an object of the present invention is to provide an information sharing system that can convert audio information into an easily usable form and share it.

[0005]

In order to achieve the above object, an information sharing system according to the present invention comprises a system in which a plurality of users can share business information. In addition to providing the voice information by permitting specific users to access the voice information stored in the voice information storage means via the information terminal, and providing the voice information, Accepting input and saving the entered information as a file that can be shared by multiple users;
It is characterized by the following.

In this case, it is preferable that the voice information storage unit stores voice information input through a telephone line. In addition, it is preferable that access to voice information be permitted based on authentication data transmitted from a specific user via the information terminal. Further, it is preferable that a specific user is permitted to select specific audio information from a plurality of types of audio information stored in the audio information storage unit.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail based on one embodiment shown in the drawings. FIG. 1 is a block diagram illustrating a configuration example of the information sharing system according to the present embodiment.
This information sharing system includes a groupware server (or knowledge management server) 1 and a plurality of clients 2 as information terminals connected to the groupware server 1 via a network 4. The groupware server 1 stores and organizes business information so that a plurality of clients 2 can share various business information. This information sharing system further
A voice information server 3 is provided as voice information storage means for receiving voice information input via a telephone line and storing the voice information. The voice information server 3 is connected to the groupware server 1 and the client 2 via a network 4.

FIG. 2 is a flowchart showing the basic concept of the processing executed by the information sharing system shown in FIG. In this information sharing system, first, input of voice information is received via a telephone line, and the voice information server 3 stores the voice information (S10). Next, a person in charge of converting the voice information into text information accesses the voice information stored in the voice information server 1 via any one of the clients 2 and reproduces the voice information to convert the voice information into text information (S12). ). This text information is stored in the groupware server 1 and becomes information that can be shared by a plurality of clients 2 (S14).

FIG. 3 is a flowchart showing a process for accepting and storing audio information in step S10 shown in FIG. When a pre-registered entrant (hereinafter referred to as a registrant) connects to the information sharing system through a telephone line (for example, by using a toll-free number), first, a voice message "Please enter a password." Is called, and the input of the password is prompted (S100). The registrant operates his / her handset push button to input his / her company code, department code, and employee code in order. Next, authentication is performed based on these input passwords (S102). If the password does not match the password registered in advance, the user is prompted to input the password again. The password can be input up to three times (S104). If the password entered by the registrant matches the password registered in advance, the name of the registrant corresponding to the password is called, and then "1" for a new recording.
Dial "2" for corrected recording. If the called name is different, please dial "3", and a voice message is called to prompt selection of the input type (S106).

Next, the selected input type is determined (S108), and in the case of a new recording (when "1" is selected in S108), "Please input the voice as it is."
When finished, press the pound (#). Is recorded, voice information is recorded (S110). When the recording of the voice information is completed, ““ 1 ”to confirm the input message,“ 2 ”to redo the input, and“ 2.
A voice message "3. Please press." Is called, and selection of the next processing is prompted (S112). When the registrant selects the next process, the content of the selected process is determined (S114), and when reproduction of the recorded audio information is selected (when "1" is selected in S114), The recorded voice information is reproduced (S116). When re-recording is selected (when "3" is selected in S114), the process returns to step S110, and audio information is recorded again. When confirmation unnecessary is selected ("2" in S114)
Is selected), a voice message saying "I'm very lucky" is called (S118), and the process ends. On the other hand, in the case of the corrected recording (step S108)
When "2" is selected in step 2), a voice message "Record a correction message including the number of the voice information to be corrected. When finished, press sharp" is called (S120). Proceeding to step S110 described above, audio information is recorded. When the registrant is called with a different name ("3" in step S108)
Is selected), the process returns to step S100, and the input of the password is prompted again. The voice information server 3 organizes and stores the voice information recorded in this way by layering it based on the company name, department name and name of the registrant.

[0011] The registrant, when recording voice information,
It is preferable to perform this according to a predetermined procedure, for example, a procedure in which several recording items are predetermined and the contents are recorded following the item name. For example, to record when salespeople visit other companies,
Record items such as visit purpose and visit date and time are determined in advance,
Read this item and its contents sequentially. In addition, for a specific recording item, it is preferable to preliminarily determine an option of the content to be recorded (for example, a product guide, a meeting, a greeting, etc. as a visit purpose) and record any one of them. This alleviates the task of the person in charge who later converts the speech information into text information.

FIG. 4 shows that a person who converts voice information into text information (hereinafter referred to as a conversion person) accesses the voice information stored in the voice information server 3 via the client 2. 4 shows an input screen displayed as a Web screen on the display unit of the client 2. The input screen displayed on the client 2 has an ID input unit 21 for inputting a user ID as authentication information of a person in charge of conversion, and a password input unit 22 for inputting a password. When the person in charge of conversion inputs the user ID and the password in the ID input part 21 and the password input part 22, respectively, based on the user ID and the password, it is determined whether the person in charge is authorized to access the voice information. Is performed. When it is confirmed that the person is authorized to access the voice information, a selection screen for selecting voice information is displayed on the display unit of the client 2 as a Web screen as shown in FIG. Is displayed.

On the selection screen shown in FIG. 5, a plurality of pieces of audio information stored in the server 1 are displayed in the form of a list categorized based on the registrant's company name, department name, and name.
A reproduction button 23 for reproducing each audio information is displayed on this selection screen. Furthermore, for each audio information, a type indicating whether the recording is a new recording or a modified recording,
The date and time when the audio information was recorded is also displayed. In addition, a screen move button 25 for moving to a screen for inputting text information for each piece of audio information is also displayed.
A pull-down menu 24 for selecting an input screen is displayed adjacent to the input screen move button 25.

[0014] The person in charge of conversion selects the audio information he is in charge of from the selection screen shown in FIG. As a result, the selected voice information is transmitted from the voice information server 3 to the client 2, and the conversion staff can listen to the voice information. In addition, it is preferable that pause, rewind, and fast forward can be performed in the reproduction of the audio information. Based on the audio information reproduced through the client 2, the conversion staff determines whether it is a knowledge or a FAQ (Frequently Asked Questio).
It is determined whether the recording mode is n) or a modified recording, and an input screen corresponding to the content is selected from a pull-down menu 24, and then an input screen selection button 25 is pressed to move to an input screen for inputting text information.

FIG. 6 shows a Web page displayed on the display unit of the client 2.
4 shows an input screen displayed as a screen for inputting text information. The input screen shown in FIG.
Is used to input text information about, but similar input screens are prepared for knowledge and corrected recording. The input screen includes an affiliation display section 11 on which an input number (described later), a company name and a department name of a registrant are displayed, a name display section 12 on which a registrant name is displayed,
Title input unit 1 for inputting the title of audio information
3 and a text input unit 14 for inputting a text. The conversion staff inputs text information into the title input section 13 and the text input section 14 based on the voice information heard on the selection screen (FIG. 5), and presses the update button 15 when the input is completed. When the update button 15 is pressed, a predetermined input number is given to the input text information, and the text information and the input number are transmitted to the registrant by e-mail.

The registrant reads the text information transmitted by e-mail and confirms the content. If there is no mistake in the content, the registrant responds by appending OK to the input number. If the registrant returns a confirmation (or
If there is no reply within a certain period of time after sending the e-mail to the registrant), the text information is stored in a predetermined file on the groupware server 1. The audio information is stored in a backup file on the audio information server 3. Further, in the selection screen shown in FIG. 5, the display portion of the audio information for which the storage of the text information has been completed is deleted. Until the registrant returns a confirmation (or until a certain period of time elapses after sending the e-mail to the registrant), the display part for the audio information on the selection screen is , Indicating that processing is in progress, for example, in red.

As a result, the groupware server 1 stores the text information created based on the voice information as a file that can be shared by a plurality of clients 2, and a plurality of users can use the text information for business. It can be used.

As described above, according to the information sharing system according to the present embodiment, the voice information is stored in the voice information server 3 and the conversion staff accesses the voice information via the client 2. Since voice information is converted into text information and the text information is stored in the groupware server 1, the voice information can be stored as more usable text information and used for business. Become. In addition, since the operation of converting the voice information into the text information can be performed at any place and at any time, efficient use of human resources can be achieved. Furthermore, when the conversion staff accesses the audio information, the authentication is performed, so that only the authorized person can be allowed to reproduce the audio information. Note that a voice recognition unit can be used as a part of the unit for converting voice information into text.

The embodiment of the present invention has been described with reference to the drawings. However, it is apparent that the present invention is not limited to the matters described in the embodiments, and that changes, improvements, and the like can be made based on the description in the claims. For example,
The information sharing system shown in FIG. 1 is merely an example, and the present invention may be applied to any system that is configured to share business information.

[0020]

As described above, according to the present invention, according to the information sharing system of the present invention, voice information is stored in the voice information storage means, and a specific user is permitted to access the voice information. To provide voice information, accept input of information corresponding to the voice information, and save the input information as a file that can be shared by a plurality of users, so that the voice information can be used more easily. It becomes possible to share as text information, and it becomes possible to improve work efficiency.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration example of an information sharing system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing a flow of a process executed by the information sharing system shown in FIG.

FIG. 3 is a flowchart illustrating a process of receiving and storing audio information input.

FIG. 4 is a diagram showing an input screen for inputting a password, which is displayed on a display unit of the client in the present embodiment.

FIG. 5 is a diagram showing a selection screen for selecting audio information, which is displayed on the display unit of the client in the present embodiment.

FIG. 6 is a diagram showing an input screen for inputting text data, which is displayed on the display unit of the client in the present embodiment.

[Explanation of symbols]

 1 Groupware server 2 Client 3 Voice information server 4 Network

Claims (4)

[Claims] 1. An information sharing system configured to allow a plurality of users to share business information, comprising: a voice information storage means for storing voice information; The access to the voice information stored in the voice information storage means is permitted, the voice information is provided, and the input of the text information corresponding to the voice information is received, and the input text information is received by a plurality of users. An information sharing system characterized by storing as a sharable file. 2. The information sharing system according to claim 1, wherein said voice information storage means stores voice information input through a telephone line. 3. The apparatus according to claim 1, wherein access to the voice information is permitted based on authentication data transmitted from the specific user via the information terminal. Information sharing system. 4. The apparatus according to claim 1, wherein said specific user is permitted to select specific audio information from a plurality of types of audio information stored in said audio information storage means. Item 4. The information sharing system according to any one of Items 3.