JPH08195815A - Lan system - Google Patents

Abstract

PURPOSE: To make the person of a call terminating destination capable of listening to the exchange of conversations later by letting a telephone operator have the conversation for obtaining an important matter with a caller when the person of the call terminating destination is absent and preserving the voice of the exchange during the time. CONSTITUTION: A telephone system 2 is connected to the terminal A of a place where the telephone operator 1 is present. When the person of the call terminating destination is absent, the operator 1 operates the prescribed key of the terminal A, activates a message preservation processing part 5 and key inputs a number allocated to the call terminating person. Then, the contents of a message are obtained from the caller and the response for confirmation is performed. During the time, the entire conversation is digitized, compressed and preserved in an auxiliary storage device 6 through an interface 4 for the voice. Language information data stored in the auxiliary storage device 6 are transmitted to a host computer C at every constant interval of time and additionally registered in a data base 8 preserved in the auxiliary storage device 9.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a LAN system, and more particularly to a LAN system having a function of storing voices transmitted / received when receiving a telephone call in an auxiliary storage device of a host computer and reproducing the voices from a terminal of a called party. .

[0002]

2. Description of the Related Art In recent years, LAN systems have been widely installed in companies, and it is possible to send electronic mail from any terminal to any other terminal as a destination.

[0003]

However, the conventional LA
Even though the N system has a function to specify the recipient from any terminal to another terminal and send an e-mail, the sender inputs a text-based message from the keyboard to identify the recipient and send it to the host computer. When uploading and knowing that there was an incoming mail addressed to myself or to the own terminal at the destination terminal, the only format was to download the mail from the host computer and display it on the display for reading.

By the way, in an organization equipped with a large-scale LAN system, a large number of people are also active, there are many incoming calls from the outside, and there is usually a specialized telephone operator. However, if the recipient of the call is absent, the operator can listen to the caller's message and send it as an e-mail and upload it to the recipient, or another The only option was for a person to answer the phone once, find out the requirements, make a note and leave it on the absentee's desk.

In such a case, even if the person in charge comes back from the place where he / she reads the e-mail or reads the memo, he / she cannot fully grasp the requirement, and he / she calls again. I had to call the person and ask them what the requirements were.

On the other hand, although the answering machine has become widespread, it is premised that an unspecified number of people use one telephone freely in a large organization. An answering machine is never connected to the telephone of each department, and even if it is a dedicated telephone, the message left on the answering machine is a very simple matter because it is a one-way conversation of the caller, for example. , Caller name and phone number,
And only the kind of call me is recorded, and even if I play it, I can not understand the requirements enough, so I have to call the original caller again and hear the requirements. There is.

Further, although voice mails can be exchanged by personal computer communication, in this case as well, only the one-way message of the caller can be left as in the case of the answering machine, so that sufficient information can be transmitted. However, there is still the annoyance that the called party who hears the playback sound must call the original caller again and ask the requirements.

By the way, when there is an incoming call and the called party is absent, not the one-sided message of the caller but another answerer talks with the caller and records the entire conversation for ascertaining the requirements. Then, if the real called party later plays back and listens to the interaction, it is often possible to fully understand the requirements without having to call the original caller again. is there.

Therefore, where a LAN system is installed, the telephone operator talks with the calling party on behalf of the called party who is absent, records all the exchanges that ask for requirements, digitizes and uploads them to the host computer. However, if the absentee returns from a place where he / she is out and knows that there is a telephone message from his / her terminal, the message information can be reproduced so that the caller's telephone call requirement can be fully understood. Therefore, the time required to call the original caller again and ask the requirement can be omitted, and the work efficiency can be improved.

The present invention has been made in order to solve such a conventional technical problem, and when a telephone operator does not have a called party, the telephone operator can make a conversation with the calling party to ask for a requirement. The purpose of the present invention is to provide a LAN system with a function that allows the called person to play back the message addressed to himself and hear the conversation later, while storing and converting all the voices of the conversation during that time into digital data. And

[0011]

SUMMARY OF THE INVENTION According to the present invention, in a LAN system in which a plurality of terminals and a host computer are connected by a transmission line and data is transmitted between the terminals and between the terminal and the host computer, one of the terminals is a telephone. And a voice recording processing means which is connected to the telephone device, converts the transmitted / received voice at the time of telephone reception into digital data, and adds the delivery destination identification data and uploads it to the host computer. The auxiliary storage device for storing the audio digital data sent from the recording processing means is provided, and each terminal is provided with the audio reproduction processing means for downloading and reproducing the audio digital data stored in the auxiliary storage device of the host computer. It is a thing.

[0012]

In the LAN system of the present invention, when a telephone call is connected to an external telephone and the called party is absent, the telephone operator talks with the caller and records a voice. The processing means converts all the voice information exchanged during that time into digital data, uploads it to the host computer and stores it in the auxiliary storage device.

When the person who is absent is called back from the place where he / she is absent, the voice reproduction processing means accesses the host computer to download the message data addressed to himself / herself and reproduce it as voice. Listen to the phone calls you make while you are away and understand your requirements.

[0014]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 1 shows a system configuration of an embodiment of the present invention, in which a telephone device 2 is connected to a terminal A where a telephone operator 1 is located. The terminal A is connected to many other terminals B and the host computer C by the LAN 3.

The terminal A to which the telephone device 2 is connected is
In addition to being equipped with a normal LAN function, an analog voice interface 4 for digitizing a transmitted / received voice to / from an incoming call is provided to realize the digitalization, data compression and storage processing functions of the telephone voice of the present invention. And a message storage processing unit 5 for compressing the digitized voice signal and storing the voice data together with additional data such as name number data of a delivery destination of the voice data, reception date and time data, function data indicating urgency, and the like. An auxiliary storage device 6 for storing message data together with additional data and a LAN transmission / reception processing unit 7 for transmitting / receiving data to / from the host computer C are provided. Here, a general processing method can be used to compress the audio data, for example, WIN.
DOWSWAVE FILE, DIGITAL CVS
D, IBM LINKWAY CVSD, etc. are used.

The host computer C registers the received compressed voice data in a database for each individual based on the distribution destination data, a database registration processing section 8, an auxiliary storage device 9 as a database registration device, and a host. A LAN management unit 10 that manages the LAN system is provided.

Each of the general terminals B also downloads message data, decompresses and reproduces the data, message reproduction processing section 11, auxiliary storage device 12 for storing the audio data for itself downloaded from the host computer C, and host. LAN for sending and receiving data to and from computer C
The transmission / reception processing unit 13, the voice reproduction interface 14 for reproducing the digitized voice data stored in the auxiliary storage device 12 as an analog voice signal, and the voice signal reproduced by the voice reproduction interface 14 is output as a sound. The headphones 15 are provided.

Next, the operation of the LAN system having the above configuration will be described. FIG. 2 shows a flow chart of a process of storing telephone conversation information. An outside line call is received and the telephone operator 1 answers the call, asks who the call is, and even if the call is connected to the telephone of the department. If someone is absent,
The message storage processing unit 5 is activated by operating a predetermined key of the terminal A, and the number assigned to the called party is keyed in (hereinafter, this number is referred to as name number data), and the message content from the caller is entered. The operator makes a response to reconfirm if there is any unclear point in the message content, and during that period, all conversations are digitized and compressed through the voice interface 4 and stored in the auxiliary storage device 6. . Finally, the urgency of the response regarding the message content is asked, and when it is urgent, a key assigned as a code indicating urgent is pressed to add the function data, and it is stored in the auxiliary storage device 6 together with other data (step S1,
S2).

The structure of the language information data obtained at this time is, as shown in FIG. 4, the name number data 2 of the recipient.
1, digitized and compressed message data 22, function data 23 indicating urgency, incoming call date data 24
And is temporarily stored in the auxiliary storage device 5.

When a fixed number of language information data is stored in the auxiliary storage device 6 or at fixed time intervals, the language information data is transmitted to the host computer C via the LAN transmission / reception processing section 7 (step S3). .

In the host computer C, the language information data sent from the terminal A to which the telephone device 1 is connected is additionally registered in the database 8 stored in the auxiliary storage device 9. The registration in the database 8 is performed for each individual directory by referring to the name number data 21. At this time, the data is sorted in ascending order of date and time, and the urgent data is stored at the top depending on the presence or absence of the function data 23. In addition, index data such as the number of messages, date and time, message data size, and whether the reply is urgent is registered for each personal directory (step S
4).

Next, the procedure for calling the message information by the called party will be described with reference to the flowchart of FIG. When a person who uses the terminal B activates the message reproduction processing unit 11,
When the login message is displayed on the display and the password is entered, data such as the number of messages addressed to that person, the date and time, the message data size, and whether or not a reply is urgent is displayed on the display.

Then, select the message that the login user wants to hear,
When a reproduction command is input, the database 8 of the host computer C is accessed via the LAN transmission / reception processing unit 13, the language information data is downloaded in individual directory units and stored in the auxiliary storage device 12 (step S).
11).

Then, by inputting a reproduction instruction for the corresponding message data, the message reproduction processing unit 11 expands the message data and transfers it to the audio reproduction interface 14 (step S12), where it is converted back into an analog audio signal. Then, the sound is reproduced and output as sound from the headphones 15 (step S13).

The message data that has been reproduced and listened to is deleted from the personal directory of the database 8 by inputting an instruction to delete it. If there is a possibility that the maximum data recording amount that can be recorded in the individual directory will be exceeded, a message is displayed to delete unnecessary data to prompt the deletion process (step S14).

When the necessary message data have been reproduced and listened to, the auxiliary storage device 12 on the terminal B returns the data to the auxiliary storage device 9 of the host computer C in directory units, and updates and registers it in the database 8.

In this way, in the LAN system of this embodiment, the entire conversation while the telephone operator interacts with the caller in cooperation with the telephone device is stored as message data for each called party, and the message data of the host computer is stored. Since it is registered in the database and the person in question can call and listen to the message data addressed to himself from other terminals,
It is possible to convey more information to the absentee than to leave a phone memo for the absentee, and it is possible to call and play the message data from any place with a terminal so that the message can be reliably received. .

[0028]

As described above, according to the present invention, in the case where an external telephone call is made at the terminal to which the telephone device is connected and the called party is absent, the telephone operator is the calling party. When a conversation occurs, the voice recording processing means converts all the voice information of the exchange into digital data, uploads it to the host computer and stores it in the auxiliary storage device, and when the person who is absent is returned from the destination. Since the voice reproduction processing means can access the host computer to call the message data addressed to oneself and reproduce it as voice, it is possible to hear as a voice the exchange of telephone calls made during absence. More information can be grasped more accurately than a message method such as a simple telephone memo used conventionally. It is possible to contribute to the efficiency of the thing.

[Brief description of drawings]

FIG. 1 is a block diagram showing a system configuration of an embodiment of the present invention.

FIG. 2 is a flowchart of message data recording processing in the above embodiment.

FIG. 3 is a flowchart of message data reproduction processing in the above embodiment.

FIG. 4 is a structural diagram of message data in the above embodiment.

[Explanation of symbols]

 1 Telephone operator 2 Telephone device 4 Analog voice interface 5 Message data storage processing unit 6 Auxiliary storage device 7 LAN transmission / reception processing unit 8 Database 9 Auxiliary storage device 10 LAN management unit 11 Message data reproduction processing unit 12 Auxiliary storage device 13 LAN transmission / reception processing Part 14 Audio playback interface 15 Headphones

Claims (1)

[Claims] 1. A LAN system in which a plurality of terminals and a host computer are connected by a transmission path and data is transmitted between terminals and between a terminal and a host computer, wherein one of the terminals is a telephone device and a telephone device. And a voice recording processing unit which is connected to convert the transmitted / received voice at the time of telephone reception into digital data, and adds the delivery destination identification data to the host computer and uploads it to the host computer, wherein the host computer is the voice recording processing unit. And a voice reproduction processing means for downloading and reproducing the voice digital data stored in the auxiliary storage device of the host computer. LAN system.