JP2002123611A - Device and method for managing message - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a home-care staff to easily prepare a message note, and to easily manage the care contents of the staff. SOLUTION: A message number is inputted by using a message input web page 100a3. The message number is sent through a web server 100 to a message converting part 101a of an application server 101 and the message converting part 101a outputs a correspondent message by referring to a message conversion table 103a. A message confirmation web page 100a4 including the message is sent to a portable telephone set 20. The message number and the like are temporarily stored in a temporary storage part 101c and registered on a care record database 103e on the stage when they are defined. Besides, the message displayed on a display part 202 of the portable telephone set 20 can be printed while using a portable printer 30.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technique for managing messages such as messages.

[0002]

BACKGROUND ART When performing home care, a plurality of care staffs (helpers, nurses, bathing staffs, etc.) often provide services to users continuously. Since the service hours of each staff basically do not overlap, it is difficult to directly orally take over the status of the user, etc.
It is desirable to leave a message to the next nursing care staff or the family of the user using the contact note or the like.

However, in reality, caregiving time is short, and caregivers themselves are busy providing services within a limited time, so it is difficult to leave messages reliably and appropriately. . In addition, since all care staff members are not used to writing sentences, it is often not possible to sufficiently convey the contents even by using messages.

[0004] It is also desired to provide a message to a care provider or the like so that care can be performed efficiently.

[0005]

SUMMARY OF THE INVENTION The present invention has been made in consideration of the above circumstances, and has a technique capable of easily leaving a message such as a message and collecting and managing a message such as a message. It is intended to provide.

[0006]

According to the present invention, in order to achieve the above-mentioned object, a configuration as described in the claims is adopted. Here, before describing the present invention in detail, the description of the claims will be supplementarily described.

That is, according to one aspect of the present invention, in order to achieve the above-described object, a message management device includes: a message identifier which is input by a user device and is composed of one or a plurality of symbols representing a message; Means for receiving the message via the network; means for outputting the message based on the received message identifier; means for supplying the output message to the user device via the network.

[0008] In this configuration, since the message identifier and the message are prepared in advance, the trouble of writing is unnecessary or reduced. Also, since the messages are unified, communication becomes smooth. The message supplied to the user device is printed by a printing device or displayed on a message display device. When the message is printed, the printed matter can be left as a message memo. The user equipment that inputs the message identifier and the user equipment that receives the message are typically the same. The user device that receives the message may be plural, and need not be the user device that has input the message identifier.

[0009] The received message identifier is preferably recorded for management.

[0010] The user device is typically a mobile phone. The transmission and reception of the message identifier and the transmission and reception of the message can be performed in various modes. For example, short message (trademark) transmission, e-mail transmission, HTTP
(Hypertext Transfer Protocol. Web function), DTMF (Dual To
ne-Multiple Frequency) signal,
User information and the like included in the call setup message can be used.

The present invention can be realized not only as a device or a system but also as a method. In addition, it goes without saying that a part of such an invention can be configured as software. Also, it goes without saying that a software product (recording medium) used for causing a computer to execute such software is also included in the technical scope of the present invention.

[0012]

Embodiments of the present invention will be described below.

[First Embodiment] First, a first embodiment of the present invention will be described. FIG. 1 shows a message management system according to a first embodiment of the present invention. The message management system of this embodiment provides a service on a web basis, and is realized by a message management center 10 that provides a service, a client device (mobile phone 20), and various networks. In this embodiment, the care staff uses the service of the message management center 10 on a web basis to create basic items of care contents (FIG. 14), work report messages (FIG. 20), and message messages. In this example, the “basic item” refers to basic items of care such as care staff, users, and time. The “operation report message” describes details of the contents of the care.
The "message message" describes a handover item other than the business report message. Of course, the names of these messages are not limited to these, and various messages can be adopted.

In FIG. 1, a message management center 1
0, the mobile phone 20 with a web browsing function and the like are connected to the Internet 40. More specifically, the mobile phone 20 is connected to the Internet 40 via a packet network 50 and a mobile phone center 60. The message management center 10 may be provided in the mobile telephone center 60 of the mobile telephone network operating company.

In this example, the message management center 1
0 receives a message identifier (also referred to as a message number) related to nursing input from the mobile phone 20 and converts it into a message related to nursing,
To return. Also, the contents of the care are managed as a care record based on the reception history of the message identifier.

The message management center 10 has a web server 100, an application server 101, a database management system 102, a router 104, and the like.
These computer resources are connected to the LAN 105.

The web server 100 receives a request from a client (mobile phone 20) according to the HTTP protocol, and responds to the request with an HTML document (XML document) 1
00a (see FIG. 8) to the client. HTM
As the L document, for example, a basic item input web page 100
a1, a basic item confirmation web page 100a2, a message input web page 100a3, a message confirmation web page 100a4, and the like. Application server 1
01 executes various processes based on the program name and the argument sent from the client via the web server 100. Application server 101
Instead, a CGI (Common Gate Interface) program of the web server 100 may be used. The database management system 102 manages various databases 103 related to the message management service. The database 103 includes, for example, a message conversion table 103a, a business operator database (business information) 1
03b, staff database (staff information) 103
c, a user database (user information) 103d, a care record database (care record) 103e, and the like.

The message conversion table 103a managed by the database management system 102 defines, for example, the correspondence between message numbers and message contents, as shown in FIG. In this example, when the message number “0101” is input, the message content “Picked up” is output. The message number is determined regularly according to the type of care service indicated by the message.
In this example, the upper two digits specify the type of care service. For example, “01xx” indicates physical care and “02x
“x” indicates housework assistance.

The company database 103b holds company information as shown in FIG. 3, for example. In this example, the company information includes information such as a company ID and a company name. The “entrepreneur” may be an establishment for each entity.

The staff database 103c holds staff information as shown in FIG. Here, the staff refers to the care staff. In this example, the staff information includes a staff ID, a company ID of a company (business establishment) to which the staff belongs, a name, a mobile phone number, and the like.

The user database 103d holds user information as shown in FIG. The user information is information on a person who receives a nursing service (a nursing service user), and includes a user ID, a user name, an address,
It contains information such as telephone numbers, degree of need for nursing care, and emergency contact information.

The care record database 103e holds care records, as shown in FIG. The care record records the content of the provided care service based on the information sent to the message management center 10. In this example, the care record ID and the staff I
D, a user ID, a date, a start time, an end time, a type of care, a message number column, and the like.

A message management service is provided using the web server 100, the application server 101, and the database management system 102. This will be described later in detail. The client can use the service of the message management center 10 on a web basis.

Since the message management center 10 is open to the public on the Internet 40, it is preferable to perform personal authentication such as a password or group authentication. If the subscriber number of the mobile phone 20 can be used, authentication can be performed using the subscriber number.
It is desirable that a security mechanism such as a firewall be provided as appropriate.

The mobile telephone center 60 is provided by a mobile telephone network operating company, and has a gateway 601 for realizing an interface between the packet network 50 of the mobile telephone network operating company and the Internet 40. I have. Also, the mobile telephone center 60 has a mail server 60.
2 and an automatic mail transfer function 602a.

The mobile telephone 20 can make a call with another telephone via a base station and a mobile telephone network (not shown), and further through the base station, the packet network 50 and the mobile telephone center 60. The user can access the Internet 40 and browse the Web.

FIG. 7 shows an example of the mobile phone 20. In the example of FIG. 7, the mobile phone 20 includes a key operation unit 201 and a display unit 202. Further, the mobile phone 20 has a web browsing function 204 and a mail browsing transmission function 205 in addition to the calling function 203.
In this embodiment, the mail browsing / sending function 205 is not used. Designation of a browsing site can be performed from the key operation unit 201. In addition, the browsing site can be easily specified by the bookmark function.

FIG. 8 schematically shows the functional configuration of this embodiment. In this figure, information is exchanged between the mobile phone 20 and the web server 100 using the web page 100a. .

Specifically, basic item input web page 1
Using 00a1 (FIG. 12), basic items such as the staff of the contents of care, the user, the kind of care, and the date and time of provision are input (FIG. 13). Staff and the like are input by an identifier (number). The information input on the basic item input web page (input form) is sent to the application server 101 via the web server 100, and the application server 101 transmits the information to the business operator database 103b and the staff database 1
03c, a basic item confirmation web page 100a including the recorded contents of the basic items with reference to the user database 103d.
2 (FIG. 14) and send it to the mobile phone 20.

Further, the message input web page 10
The message number of the task report message is input using 0a3 (FIG. 15) (FIG. 16). This message number is sent to the message conversion unit 101a of the application server 101 via the web server 100, and the message conversion unit 101a
And output the corresponding message. A message confirmation web page 100a4 (FIG. 17) including this message is sent to the mobile phone 20. The input of the message number and the confirmation of the message contents may be performed for each message, or a plurality of message numbers may be inputted collectively and the message contents may be confirmed collectively. The entered message number can be changed, deleted and joined by designating the message number.

Similarly, the message number of the message is input, and the corresponding message is confirmed (FIG. 1).
8, FIG. 19, FIG. 20)

The basic items and message numbers being input are temporarily stored in the temporary storage unit 101c, and are registered in the care record database 103e when they are determined. The basic setting items and messages displayed on the display unit 202 of the mobile phone 20 can be printed using the portable printer 30. As the portable printer 30, for example, a printer for mobile phones (trade name “Mobile Printer”) manufactured by Sharp Corporation can be used. The mobile phone printer can print image information displayed on the display unit 202 on a screen (FIG. 21).

Next, the operation of this embodiment will be described in detail.

FIG. 9 shows the operation of the message input process of this embodiment, and details thereof are as follows.

<Step S10>: URL for message input processing of message management center 10 by care staff
(Uniform resource locator). <Step S11>: The web server 100 sends the basic item input web page 100a1 to the mobile phone 20. <Step S12>: The care staff uses the mobile phone 20 to input basic input items. The basic items are sent to the application server 101 via the web server 100. <Step S13>: The application server 101 refers to the various databases 103, extracts basic item confirmation information, and generates a basic item confirmation web page 100a2. <Step S14>: The web server 100 sends the basic item confirmation web page 100a2 to the mobile phone 20. <Step S15>: The care staff checks the display contents of the display unit 202 of the mobile phone 20, and if there is a correction, inputs a correction instruction and returns to step S11. If there is no correction, inputs a confirmation instruction. To step S16. <Step S16>: Move to the input stage of the business report message. First, the web server 100 sends the message input web page 100a3 to the mobile phone 20. <Step S17>: The care staff uses the mobile phone 20 to enter a message number. The message number is sent to the application server 10 via the web server 100.
1 message conversion unit 101a. <Step S18>: The message conversion unit 101a extracts the message content with reference to the message conversion table 103a, and generates a message confirmation web page 100a4. <Step S19>: The web server 100 sends the message confirmation web page 100a4 to the mobile phone 20. <Step S20>: The care staff checks the display content of the display unit 202 of the mobile phone 20, and if there is a correction, inputs a correction instruction and returns to step S18, and if there is no correction, inputs a confirmation instruction. To step S21. Here, the input of the business report message ends. <Step S21>: The message input / confirmation of the message is performed in the same procedure as the input / confirmation of the business report message (steps S16 to S20). <Step S22>: The application server 101 generates nursing care information (record) from the basic items and the message number stored in the temporary storage unit 101c, and registers it in the nursing care record database 103e. <Step S23>: The contents of the care are printed using the portable printer 30 according to the print operation of the care staff.
This print content is, for example, as shown in FIG.

Next, an example of processing a care record will be described.

FIG. 10 shows a process for managing the care record of the care staff, the details of which are as follows. This processing may be performed by the application server 101 (care record processing unit 101b), or may be performed by another client from the database management system 1.
02, a search request may be made and processed.

<Step S30>: A care record is searched for by designating a staff ID and a management period of the care staff. <Step S31>: The staff ID, the user ID, and the message number included in the care record are converted into the staff name, the user name, and the message content using the staff database 103c, the user database 103d, and the message conversion table 103a. <Step S32>: Convert to a predetermined format. <Step S33>: Output (display or print) the conversion result.

This output is, for example, as shown in FIG. In this way, the care contents of the care staff can be confirmed.

FIG. 11 shows a process for managing a service record received by a caregiver, the details of which are as follows. This processing is also performed by the application server 1
01 (care record processing unit 101b), or the database management system 1 from another client.
02 may be sent and processed.

<Step S40>: A care record is searched for by designating the user ID and the management period of the care user. <Step S41>: The staff ID, the user ID, and the message number included in the care record are converted into the staff name, the user name, and the message content using the staff database 103c, the user database 103d, and the message conversion table 103a. <Step S42>: Convert to a predetermined format. <Step S43>: Output (display or print) the conversion result.

This output is, for example, as shown in FIG. In this way, the contents of the care received by the care user can be confirmed. Needless to say, charge calculation and the like can also be performed.

As described above, according to the first embodiment, a message can be easily created and printed using the mobile phone 20. Also, messages can be collected and managed as data. If a correspondence table describing the correspondence between the message number and the message content is distributed to the care staff, the creation of the message is further facilitated.

The description of the first embodiment has been completed.

Second Embodiment Next, a second embodiment of the present invention will be described. In this embodiment, the contents of the report service can be set by telephone call using CTI (Computer Telephony Integration) technology.

FIG. 24 shows the overall configuration of the message management system according to the second embodiment.
Web server 100 of message management center 10 in FIG.
Server 110 and the automatic voice response device 1
11 are provided. The other configuration is the same as that of FIG. 1 and will not be described in detail. In addition, 112 is a call server, 40A is a subscribed telephone network, and 50A is a mobile communication network. In this figure, a base station and a mobile telephone center are omitted.

In this embodiment, as shown in FIGS. 25 and 26, basic items and messages are input according to an automatic voice response. These processes are apparent from the figure, and therefore will not be described.

The processing of the care record is performed in the same manner as in the first embodiment.

The description of the embodiment has been completed.

The present invention is not limited to the above-described embodiment, but can be variously modified without departing from the gist thereof. For example, in the above-described embodiment, the management of a message related to nursing has been described, but the present invention can be used for various other messages. For example, it can be used for messages between family members, and also for messages in offices. Instead of a mobile phone, a mobile information terminal such as a personal digital assistant having a communication function may be used. It is also possible to use a desktop personal computer. The information terminals that output messages are typically the same information terminal. That is, the input user uses the output of the message content. However, the input information terminal and the output information terminal may be different. For example, in the case of the above-described embodiment, the care staff may input the message number from his / her mobile phone and display and print the information on the information terminal at home of the user. The information may be output to both the mobile phone of the care staff and the information terminal at home of the user.

The message number (message identifier) may use not only numbers but also alphabets and various symbols. However, in the case of a limited key set such as a mobile phone, it is preferable to adopt an identifier within that range. For example, it is preferable to use only numbers, “#” and “*”.

Various application protocols can be adopted without using a web server or a CTI server. For example, the message identifier and the message content may be transmitted and received using the user information of the ISDN call setup message. In addition, the message identifier and the message content may be transmitted and received by a dedicated application. Also, input the message number etc. using e-mail, text-process this,
The corresponding message may be retrieved and sent to the user by e-mail. The message number, basic items, etc. can be sent in the header (e.g., subject), body, or attached document of the e-mail. The e-mail can use, for example, the e-mail browsing transmission function 205 of the mobile phone 20. A mail server and a mail client are provided in the message management center 10 to send and receive electronic mail.

Also, a client device (information terminal such as a mobile phone) for transmitting the message identifier to the message management center (message management server) is provided with a table or the like for converting the message identifier into a message content. May be generated. For example, a message conversion unit 101a and a message conversion table 103a of FIG. 8 are provided in a client device. Some messages are generated on the client device side,
Another message may be generated on the server side. In this case, the message management center (server) mainly performs storage management of the message identifier.

After the message is output from the message identifier, the message identifier may be held in the client device and supplied to the message management center (server) at a predetermined time. Supply of the message identifier data may be performed via a network, or a portable recording medium may be used.

[0055]

As described above, according to the present invention, a message can be easily created, and a message can be collected and managed.

[Brief description of the drawings]

FIG. 1 is a system diagram showing a first embodiment of the present invention as a whole;

FIG. 2 is a diagram illustrating a message conversion table used in the first embodiment.

FIG. 3 is a diagram illustrating a business operator database used in the first embodiment.

FIG. 4 is a diagram illustrating a staff database used in the first embodiment.

FIG. 5 is a diagram illustrating a user database used in the first embodiment.

FIG. 6 is a diagram illustrating a care record database used in the first embodiment.

FIG. 7 is a diagram illustrating an example of a mobile phone 20 used in the first embodiment.

FIG. 8 is a block diagram illustrating a functional configuration of the embodiment.

FIG. 9 is a flowchart illustrating an operation of a message input process according to the first embodiment.

FIG. 10 is a flowchart illustrating a process of generating a report on care data of the care staff according to the first embodiment.

FIG. 11 is a flowchart illustrating a process of generating a report on care data of a care user according to the first embodiment.

FIG. 12 is a diagram illustrating an example of a basic item input screen according to the first embodiment.

FIG. 13 is a diagram illustrating an input example using the basic item input screen according to the first embodiment.

FIG. 14 is a diagram illustrating an example of a basic item confirmation screen according to the first embodiment.

FIG. 15 is a diagram illustrating an example of a business report message input screen according to the first embodiment.

FIG. 16 is a diagram illustrating an input example using the work report message input screen of the first embodiment.

FIG. 17 is a diagram illustrating an example of a business report message confirmation screen according to the first embodiment.

FIG. 18 is a diagram illustrating an example of a message input screen according to the first embodiment.

FIG. 19 is a diagram illustrating an input example using the message input screen according to the first embodiment.

FIG. 20 is a diagram illustrating an example of a message confirmation screen according to the first embodiment.

FIG. 21 is a diagram illustrating a print example of a care record according to the first embodiment.

FIG. 22 is a diagram illustrating a nursing care report for each nursing staff according to the first embodiment.

FIG. 23 is a diagram illustrating a care report for each care user according to the first embodiment.

FIG. 24 is a system diagram showing a second embodiment of the present invention as a whole;

FIG. 25 is a diagram illustrating the operation of the second embodiment.

FIG. 26 is a diagram illustrating the operation of the second embodiment.

[Explanation of symbols]

 10 Message Management Center 20 Mobile Phone 30 Portable Printer 40 Internet 40A Subscriber Telephone Network 50 Packet 50A Mobile Communication Network 60 Mobile Telephone Center 100 Web Server 100 Web Page 100a1 Basic Item Input Web Page 100a2 Basic Item Confirmation Web Page 100a3 Message Input Web page 100a4 Message confirmation web page 101 Application server 101a Message conversion unit 101b Care record processing unit 101c Temporary storage unit 102 Database management system 103 Database 103a Message conversion table 103b Business database 103c Staff database 103d User database 103e Care record database 104 Router 110 CTI Sir 111 interactive voice response 201 key operating unit 202 display unit 203 communication function 204 web browsing function 205 mail viewing transmission function 601 gateway

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/30 170 G06F 17/30 170Z H04M 3/42 H04M 3/42 Z 11/00 302 11/00 302 F term (reference) 5B049 AA01 AA02 BB41 CC21 DD01 FF04 GG03 GG04 GG06 GG07 5B075 ND03 NK02 NK54 PP02 PP12 PP22 PQ02 QM01 UU40 5K024 AA72 CC11 DD01 DD02 EE06 FF03 GG01 NN05 NN05 NN03 NN03

Claims (15)

[Claims] 1. A means for receiving, via a network, a message identifier consisting of one or more symbols representing a message, input by a user device, and a means for outputting a message based on the received message identifier. Means for supplying the output message to a user device via a network. 2. The message management device according to claim 1, further comprising means for storing and managing the received message identifier. 3. The message management device according to claim 1, wherein the message is a message for giving a message regarding care. 4. The message management device according to claim 1, wherein the user device is a mobile phone. 5. The message management device according to claim 1, wherein said identifier comprises one or a plurality of numbers. 6. The network according to claim 1, wherein said network includes a mobile communication network at least in part.
Message management device as described. 7. The network according to claim 1, wherein at least a part of the network includes a subscriber network for a fixed telephone.
7. The message management device according to 4, 5, or 6. 8. The network according to claim 1, wherein said network includes a packet communication network at least in part thereof.
8. The message management device according to 6 or 7. 9. The message management device according to claim 1, wherein a printing device can be connected to the user device. 10. A means for receiving, via a network, a message identifier consisting of one or a plurality of symbols representing a message input by a user device, a means for outputting a message based on the received message identifier, Means for supplying the output message to a user device via a network. 11. A means for inputting a message identifier consisting of one or a plurality of symbols representing a message; a means for transmitting the input message identifier to a message management server via a network; A message management client device, comprising: means for receiving a message corresponding to the message identifier, which is sent via the PC, and means for displaying the message. 12. A means for inputting a message identifier consisting of one or a plurality of symbols representing a message; a means for transmitting the input message identifier to a message management server via a network; A message management client device comprising: means for outputting a message; and means for displaying the message. 13. A means for inputting a message identifier consisting of one or more symbols representing a message; a means for outputting a message based on the message identifier; a means for displaying the message; Means for storing the identifier for supply to the message management server. 14. The message management client device according to claim 11, further comprising means for controlling printing of said message. 15. A method comprising: transmitting a message identifier composed of one or more symbols representing a message from a user device via a network to a server device; receiving the message identifier at the server device; Storing the received message identifier; outputting a corresponding message based on the message identifier in the server; transmitting the message to a user device in the server via the network; A method of managing messages, comprising: receiving the message at a device; and printing the received message in association with the user device.