JP2002230132A - Merchandise order system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a merchandise order system capable of enhancing buying inclination of a user and entertaining the user by adding information based on an order record of merchandise to merchandise related information to be provided to the user and enabling customer service by a virtual salesclerk. SOLUTION: This merchandise order system is provided with a merchandise order transmitting means, a merchandise related information storage means, an order information storage means, an image display means, an image processing means to display an acting image of an object, an order information generating means, an image change information generating means to generate change information of a corresponding object based on order information and an image change processing information to change the acting information based on the change information, etc., in the merchandise order system constituted by arranging an electronic terminal for ordering the merchandise on the user's side, arranging an electronic terminal for receiving the merchandise on the merchandise providing side and constituting the respective terminal by processing the order information of the merchandise by a controller with electronic calculating functions.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product provided on a display screen connected to a product ordering electronic terminal arranged on a user side, and a product input by the user to a product provider side. The present invention relates to a merchandise ordering system in which an order is received by transmitting order information and a customer service character displayed on a display screen serves a customer.

[0002]

2. Description of the Related Art Conventionally, in a product ordering system for a restaurant or the like, a consumer (user) and a product provider directly face each other, and the product provider receives an order for a product desired by the consumer, In many cases, an employee or the like goes to a product table to take an order for a product and informs a product provider of the order content of the product.

[0003] In addition, in recent fashioned conveyor belt sushi restaurants and the like, in addition to the above-mentioned order form, products prepared in advance by a product provider are displayed so as to be seen by consumers, and the products are displayed. There is also a form of providing a product by allowing a consumer to select a desired product.

[0004] However, in such an order form, the product-related information that can be provided to the consumer is limited to a range in which individual exchange between the consumer and the product provider is possible, so that the consumer has abundant information. It is difficult to provide product-related information.

[0005] Further, when the product to be provided is food, it is necessary to display the product in advance in the conventional order form, that is, to provide the product based on a “prospective order”.
It was difficult to provide fresher products. For this reason, in many conveyor belt sushi restaurants, a certain period of time has passed since the manufacture of the product, that is, the "unsold product" has been discarded, resulting in waste of foodstuffs.

[0006] Therefore, a system has been proposed in which a product ordering terminal is placed on the consumer (user) side, and a product desired by the consumer is ordered from a product provider through this terminal.

[0007] For example, rather than sequentially rotating a small plate on which sushi is placed in a conveyor belt sushi restaurant in front of a consumer, a specific sushi is selected from a terminal placed on the consumer's side to provide a product provider. And so on.

[0008]

However, in order to order goods from a consumer terminal, a sushi plate placed on a small plate is continuously rotated in front of the consumer. The effect of the effect is small, which may discourage consumers from purchasing products.

Accordingly, the inventor of the present invention has studied a product ordering system for increasing the consumer's willingness to purchase when ordering a product. As a result, they paid attention to a pseudo aquarium (fishlife (trade name)) provided by the applicant.

[0010] This means that a desktop computer equipped with an image processing function displays an image of a fish such as a tropical fish swimming, which can be seen in an aquarium, and the player touches the touch panel to control the fish. This is a system that can simulate an image of feeding food virtually.

An object of the present invention is to provide a new product ordering system that can increase the willingness to purchase a product by reflecting this system or a system equivalent thereto on a product ordering terminal.

Another object of the present invention is to increase the willingness to purchase a product by synthesizing a virtual effect image of a pseudo aquarium or the like and reflecting the order data of the item on the effect image. Is to provide a simple product ordering system.

Further, the present invention can provide not only a product to a consumer but also abundant related product-related information (eg, recommended product information, information on material of the product, etc.). The purpose of the present invention is to provide a product ordering system.

Another object of the present invention is to provide a product ordering system which enables timely provision of a product based on a consumer's order, does not cause waste of products and product materials, and is excellent in food hygiene. I do.

[0015] Further, according to the present invention, it is possible to increase the consumer's willingness to purchase or entertain by adding information based on the order history of the product to the product-related information provided to the consumer. An object of the present invention is to provide a personalized product ordering system.

Still another object of the present invention is to provide a customer service character having a character corresponding to a customer class to communicate with the customer, and to perform an effect that enlivens the order from a product order to a meal or a banquet. An object of the present invention is to provide a new product ordering system that enables a banquet or the like to be enjoyed.

[0017]

In order to achieve the above object, a product ordering system according to the present invention is provided with a product ordering electronic terminal on a user side and a product ordering electronic terminal on a product provider side. Each terminal is a product ordering system in which the order information of a product is processed by a control device having an electronic calculation function.In the product ordering system, image display means for displaying an effect image including a moving image of an object, and An article ordering system comprising: an image changing unit for changing an effect image based on the image; and an object selecting unit for selecting an object displayed in the moving image.

With this configuration, not only the product selected by the user from the image display means is provided, but also the effect image of the displayed object is changed, so that the user can be entertained. It becomes possible.

Further, in the product ordering system of the present invention, a product ordering electronic terminal is arranged on the user side and a product ordering electronic terminal is arranged on the product providing side, and each terminal is controlled by a control device having an electronic calculation function. Product order information processing means for storing product related information, an order information storage means for storing order information, and an order information display means for displaying a product order image to a user. Image display means, image processing means for displaying an effect image including a moving image of an object corresponding to a product in the order image, and corresponding to the selected object when the user selects the moving image of the object An order information generating means for generating product order information corresponding to an order for a product, and an order information transmitting means for transmitting the order information to the order receiving electronic terminal. It is a trade order system which is characterized the door.

With this configuration, a moving image of an object corresponding to a product is displayed to a user who orders a product, and a product selected by the user from the moving image of the object can be provided.

[0021] Preferably, the displayed object is a product or a product material.

Preferably, the image display means is a touch panel monitor, and when a product or object displayed on the touch panel monitor is selected, the product related information corresponding to the selected product or object is stored by the product related information storage means. The apparatus further includes a product-related information search unit that searches and displays the search result on the touch panel monitor.

Further, the commodity order system of the present invention comprises: an order history storage means for storing an order history of goods; an image change information generating means for generating change information of a moving image in a corresponding object based on the order history; An image order processing system further comprising: an image change processing unit that changes the moving image based on change information.

With this configuration, it is possible to display the effect image corresponding to the order history of the product to the user.

Preferably, the product ordering system of the present invention further comprises a voice generating means for providing product related information to the user by voice.

With this configuration, it is possible to provide information to the user not only by displaying images but also by voice.

Further, the commodity ordering system of the present invention further comprises: game software storage means for storing a game played by a user; and game information transmitting means for displaying the game on the image display means. This is a commodity ordering system.

Preferably, the game apparatus further comprises a second order information generating means for displaying an image corresponding to the result of the game and generating order information corresponding to the image.

With this configuration, a user can play a game and order a product according to the result, thereby increasing the user's willingness to order a product.

[0030] Preferably, there is provided image processing means for changing and outputting the effect image in accordance with the personal information of the user recorded on the IC card.

With this configuration, it is possible to provide individual services to users based on personal information.

Preferably, the product ordering electronic terminal and the product ordering terminal constituting the product ordering system of the present invention are connected via a communication network.

Preferably, the product-related information stored in the product-related information storage means is at least one of information on a product, a product material, a price, an order history, a stock of a product or product material, and a product offer. including.

Further, the commodity ordering system of the present invention changes and displays an object or a background image in a moving image according to time or stock information.

With this configuration, objects and background images in a moving image that change in accordance with the time of day, the four seasons / season of the year, and the stock status of commodities and merchandise materials are displayed in the above image display. It can be displayed on the means.

Preferably, the change of the object is
The object is realized by moving within the screen and disappearing outside the screen or appearing within the screen.

[0037] Preferably, the commodity ordering system of the present invention further comprises character information storage means for storing a customer service character to entertain a customer.

Preferably, the image display means of the present invention is a touch panel monitor. When a product displayed on the touch panel monitor is selected, product related information corresponding to the selected product is searched, and the product related information search result is obtained. The effect image including the moving image of the customer service character corresponding to the above is changed.

Preferably, the product ordering system of the present invention further comprises: entertainment information storage means for storing entertainment information to be used by the user; and entertainment information displayed on the image display means in accordance with a selection result of the user. Entertainment information transmitting means for performing the operation.

[0040] More preferably, the effect image including the moving image of the customer service character is changed in accordance with the progress of the entertainment information to be provided to the user.

With this, the customer does not need to bother to order the actual clerk, and the customer service character performs various customer service depending on the character having a characteristic. Therefore, a dinner at a family restaurant or a banquet at a pub is performed. Can be enjoyed.

[0042]

DESCRIPTION OF THE PREFERRED EMBODIMENTS According to the present invention, a product ordering electronic terminal arranged on the user side and a product ordering electronic terminal arranged on the product provider side are arranged so that the product ordering information inputted by the user can be used for product ordering. This is a commodity ordering system connected by information transmission means, wherein both terminals process commodity ordering information by a control device having an electronic calculation function.

Therefore, for example, when a user touches the image display screen, a display effect including a moving image is added with a staging effect and variously changed, and "Fish Life ^TM " is used as an electronic terminal for ordering goods, and is connected to a wired or wireless line. The product order system of the present invention can be realized by transmitting the order information of the user to the product order receiving electronic terminal arranged on the product provider side via the line.

FIG. 1 shows one embodiment of the hardware of the control device 100 for processing the product order information, which is one of the elements constituting the product order system of the present invention and provided to make the present invention function. It is a block diagram for explaining.

Such a control device can be realized, for example, by adopting a configuration similar to the hardware used for “Dreamcast ^™ ”.

Note that the control device 100 may be arranged on either a product ordering electronic terminal to be arranged on the user side or a product ordering electronic terminal to be arranged on the product provider side. Further, a part of each of the units constituting the control device, which will be described later, may be provided in the product ordering electronic terminal, and the other units may be provided in the product ordering electronic terminal.

In the figure, reference numeral 101 denotes a program / data storage unit storing programs and data for controlling the commodity ordering system of the present invention.

In the figure, reference numeral 102 denotes a C for executing a program stored in the program / data storage means.
It is an arithmetic processing means such as a PU.

In the figure, reference numeral 103 denotes a system memory for storing programs and data necessary for the arithmetic processing means to perform arithmetic processing.

A boot ROM 104 stores programs and data necessary for activating the control device.

Reference numeral 105 in the figure denotes a bus arbiter for controlling the flow of program data between each block of the control device and externally connected devices.

In the drawing, reference numeral 106 denotes a rendering processor which reproduces data relating to a video read from the program / data storage means and generates an image for displaying an image in accordance with a player's operation or a game progress.

A graphic memory 107 stores graphic data and the like necessary for the rendering processor to generate an image.

Reference numeral 108 in the figure denotes a sound processor that reproduces audio information such as music read from the program / data storage means and generates sound effects and voices in accordance with the operation of the player and the progress of the game. .

Reference numeral 109 in the figure denotes a sound memory for storing sound data necessary for generating sound effects and sounds by the sound processor.

The rendering processor 106 displays a product order screen displayed on a display monitor 112 as an image display means for displaying a product order image to a user.
An effect image including a moving image of an object corresponding to a product is displayed.

Further, the rendering processor 106
Based on the object moving image change information formed by the image change information generating (forming) means 1016 described below,
The image processing apparatus may further include an image change processing unit that changes the moving image.

The program / data storage means 101 will be described in more detail. It is possible to provide the means shown in FIG. 2 according to the variation of the service to be provided to the user by the commodity ordering system of the present invention. .

That is, the product related information storage means 1011
Stores a product provided by the product provider to the user and information related to the product (for example, a menu, a product image, a product material, recommended information of the product provider, and the like). Then, a signal is transmitted to a rendering processor (or a sound processor) to provide product-related information to the user by image information (or audio information).

The order information storage means 1012 stores the product order information ordered by the user. And LAN
The product order information is transmitted to the product provider via the interface.

The order information generating (forming) means 1013
Generates a product order information corresponding to ordering a product corresponding to the selected object when the user selects a moving image of the object displayed on the screen of the product information display means such as the display monitor 112. (Form. The product order information generated (formed) in this way is transmitted to the order information storage unit 1012 and the order history storage unit 1015.

The product-related information retrieval means 1014
The product related information corresponding to the product or object selected by the user from the product information display means is retrieved from the product related information storage means 1011. Then, the retrieved product-related information is output to the image display means (or the sound output means) via the rendering processor (or the sound processor).

The order history storage means 1015 stores the order history of the products ordered by the user (for example, how many products were ordered and how many). Then, it is transmitted to image change information generating (forming) means 1016 for changing the effect image based on the product order history.

The image change information generating (forming) means 10
Reference numeral 16 generates (forms) moving image change information in an object corresponding to the ordered product based on the order history. Then, the rendered effect image is output to the rendering processor.

In addition to the above-mentioned means, if necessary, the moving image or background image change information of the object displayed on the display means is generated (formed) according to the time of the day or the time of the year. This is transmitted to the image change processing means in the second
The information recorded on an information storage medium such as an IC card storing personal information and the like of the user is transmitted to the image processing means 106, and the effect image corresponding to the personal information is formed. Digital information processing means to be displayed on the display means, game software storage means to store game software so that a user can play a game displayed on the display screen, and the like may be provided.

The bus arbiter 105 includes the control device 100
However, a LAN interface 110 and the like for connecting and communicating with an information processing device or a network server as an external device are connected. Note that L connected to the control device
As a substitute for the AN interface 110, a communication means such as a modem using a telephone line, a terminal adapter (TA), a cable modem using a cable TV line, a wireless communication means using a mobile phone or PHS, or an optical fiber communication means is connected. It is good to do.

Further, the bus arbiter includes the LAN
Instead of an interface or the like, a touch panel 113 or the like for outputting a signal for controlling the control device 100 or an external device connected to the control device according to an operation of the operator to the control device via the bus arbiter is provided. You may connect. The touch panel used in the present invention is provided with a sensor for detecting an operator's contact on the surface of the display screen so that a part or the whole of the image displayed on the display screen can be selected.

In this case, the control device 100 requests the touch panel or the like for operation information at predetermined time intervals, and the touch panel sends the operation information to the control device 100 when the request is made. It is designed to output to the user. Note that a controller such as a control pad or a tablet may be connected instead of the touch panel. Further, a voice may be picked up by a microphone or the like, and the voice signal may be converted into an electric signal so that the user can input the voice.

Further, the control device includes a sound generating means such as a speaker 111 for reproducing a sound signal output from the sound processor 108, and a rendering processor 1.
Image display means such as a display monitor 112 for displaying an image signal output from the display unit 06 is connected.

The sound processor 108 generates sound effects and sounds based on the sound data stored in the sound memory 109, and the generated sound effects and sounds are transmitted as digital signals to a power amplifier (not shown). After the power is amplified, it is output as audio information by the speaker 111.

Further, the rendering processor 106
Image information stored in advance in the program / data storage means 101 is received as a digital signal controlled by the bus arbiter 105 and is received by the display monitor 11.
In addition to displaying the generated image on the display monitor 112, the generated image is newly generated based on the graphic data and the like stored in the graphic memory 107.

The control device transmits the operation information received from the input means such as the touch panel 113 to the application program in the system memory 103 by using the CP.
U102 is used as a parameter for execution, and the rendering processor 106 and the sound processor 108
Performs image processing and audio processing corresponding to the operation of the operator, and outputs an image and audio to the display monitor 112 and the speaker 111.

Next, a description will be given of the mutual operation of the respective means when the control means 100 is provided in the product ordering electronic terminal.

First, the program / data storage means 101
Is stored in the bus arbiter 105.
The image is displayed on the display monitor 112 via the rendering processor 106.

The image displayed on the display monitor includes not only a still image but also a moving image. The displayed product-related information includes not only an image of a product to be provided but also an image related to the product, for example, an image of an object such as a product material.

Therefore, when the present product ordering system is used in, for example, a sushi restaurant, it is possible to display a moving image of a rotating sushi material as if it were in a real sushi restaurant. It is also possible to display images and cartoons of fish, squid and octopus swimming in the sea as moving images on a background screen that makes you imagine the inside.

The user (customer) performs an input for ordering a desired product and receiving other services from the displayed product-related image information (for example, an image of a sushi material or a fish). When the display means is, for example, a touch panel monitor, the input can be made by touching a part of the image displayed on the panel.

The input signal from the user input in this manner is transmitted to the CPU 102 via the bus arbiter 105.
And the arithmetic processing corresponding to the input is executed.

For example, if the input is an order for a specific sushi product by touching a sushi material image, order information storage means 1012 provided as part of program / data storage means 101 and order history storage Means 10
The order information relating to the specific sushi product is stored in 15 and the order information generating (forming) means 1013 generates (forms) the order information of the specific sushi product.

The order information is stored in the bus arbiter 1
The information is transmitted to the product order receiving electronic terminal via a LAN or the like, which is an information transmitting means, via the information transmission means 05 and an order for a specific sushi product is made.

It is also possible to change the image to be displayed on the image display means based on the order history stored in the order history storage means.

In this case, image change information generation (formation)
The means 1016 generates (forms), based on the order history stored in the order history storage means 1015, the change information of the moving image of the corresponding object. Then, the moving image change information is transmitted to the image change processing unit via the bus arbiter 105. The image change processing means performs image change processing based on graphic data stored in the graphic memory 107 connected thereto,
The result is displayed on the image display means.

The following describes how an image including a moving image is displayed on the image display means.

In this embodiment, the user operates the touch panel 11
When a specific moving object (for example, a fish) is touched by the user, data of the moving object is displayed on the image display means.

First, the presence or absence of an input from the touch panel 113 is determined by the CPU 102, and if there is an input, a position on the panel corresponding to the input is calculated. Then, the display object displayed at the position where the input is made is determined, and based on the determination, the information about the display target stored in advance in the program / data storage unit 101 is determined. Is displayed on the image display means.

For example, when the object to be displayed is a fish, it is necessary to calculate (simulate) the behavior of the fish in order to generate (form) the moving image.

The CPU 102 generates (forms) a virtual model simulating each of a plurality of objects moving in the virtual three-dimensional space.
The three-dimensional polygon data of the moving object is recorded in the system memory 103 in advance, and the program expresses a swimming action, an swaying action, and the like for each fish by a program. It becomes possible.

The calculation of the behavior of the fish simulates the movement of the fish in the virtual space based on a predetermined program. After the coordinate values in the three-dimensional space are determined, the coordinate values are converted to the coordinates in the visual field coordinate system. The fish shape data converted into the conversion matrix is sent to the rendering processor 106 via the bus arbiter 105.

The rendering processor 106 having received the shape data communicates with the graphic memory 107 storing texture data representing the surface pattern of the fish, and delivers the texture data corresponding to the shape data to the rendering processor 106. It is.

The rendering processor 106 converts the viewpoint coordinate system to the screen coordinate system (two-dimensional), pastes a texture on the converted shape data of the screen coordinate system, and outputs the texture data to the display monitor 112.

[0091] A specific example of a product providing service which can be provided by providing such means will be described later.

FIG. 3 illustrates an embodiment of a product ordering system according to the present invention, which includes a product ordering electronic terminal and a product ordering electronic terminal for processing product order information by the control device 100 described above. FIG.

In the commodity ordering system, the commodity ordering electronic terminal arranged on the user side is installed in the shop 210, and the commodity ordering electronic terminal arranged on the merchandise provider side is arranged in the kitchen 22.
0 and the payment counter 230. And
The product ordering electronic terminal and the product ordering electronic terminal, the product ordering information input from the product ordering electronic terminal placed on the user side, the product ordering electronic terminal placed on the product provider side to the product ordering electronic terminal L as an order information transmitting means for transmitting
They are connected by a distribution line 260 such as an AN and can communicate with each other.

The above-mentioned electronic terminal 250 for ordering goods is stored in the store 2
It is installed individually in the guest seat 211 arranged at 10,
It is possible to provide individual product-related information to customers sitting at each seat.

The terminal for ordering goods is connected to the control device 100 described with reference to FIG. 1. Further, the terminal for ordering goods is provided with image display means (for example, a touch panel monitor) for providing product-related image information to the user. 251), voice generating means (for example, a speaker 252) for providing product-related voice information, and digital information processing means (for example, a card reader / writer) for reading and writing recorded contents of an IC card storing personal information and the like. 253),
A voice input means (for example, a microphone 254) for inputting a user's order or the like as voice information is connected.

The kitchen 220 has an order processing unit 221 for receiving and processing the user's product order information sent from the product ordering electronic terminal, and a product connected to the order processing unit and ordered by the user. Display monitor 222 for displaying to a product provider in the kitchen, an input / output unit 22 for inputting / outputting information on a product order as needed
3. The commodity ordering electronic terminal 25 via the distribution line
0 and the accounting processing unit 23 installed in the accounting counter 230
A communication unit 224 for transmitting a signal to the communication unit 1 is provided.

The accounting counter 230 has an accounting processing unit 23 for performing accounting processing necessary for paying the customer's fee.
1, an accounting display monitor 232 connected to the accounting processing unit for displaying the accounting processing result, an input / output unit 233 for performing input / output required for accounting work, and a product ordering electronic terminal 25
And a communication unit 234 for transmitting information to and from a communication unit 224 installed in the kitchen.

The customer who enters the store having the product ordering system of the above embodiment can place a desired product order from the product ordering electronic terminal 250 installed in the customer seat 211, and the order information is distributed. Thus, the product can be transmitted to the kitchen and provided according to the order.

Also, the result of the customer ordering the product
Is transferred to the checkout counter via, so that quick checkout can be performed.

In the above embodiment, "Fish Life ^TM " as a display means is installed at the customer seat in the store, and this is used as an electronic terminal for ordering goods. It may be connected to a terminal.

In this case, the control device 100 is used as a product order receiving electronic terminal arranged on the product providing side.

In the embodiment shown in FIG. 3, the product ordering electronic terminal 250 and the product ordering electronic terminal 240 are connected by the distribution line 260. The two terminals are connected to a public line, a dedicated line, the Internet, Wired communication network including LAN, etc.
Alternatively, they may be connected by a wireless communication network including satellite communication, a mobile phone, a wireless LAN, and the like.

For example, in a chain restaurant or sushi chain store of a family restaurant, an electronic terminal for ordering goods is arranged for each seat, and an electronic terminal for ordering goods is arranged in a kitchen or at the head office of the family restaurant. In addition, a configuration in which both terminals can communicate with each other via the Internet may be used.

For example, FIG. 4 shows a product ordering electronic terminal 250.
And the electronic terminal 310 for ordering goods are connected to the Internet 380.
1 is an example of a product ordering system connected by.

In the present embodiment, the electronic terminal 310 for receiving a product order
Is a server group 320, an input / output unit 330 connected to the server group, and a payment system 3 connected to the input / output unit.
40, a shipping system 350, and a communication unit 36 for enabling communication between the server group and the product ordering electronic terminal.
It consists of 0.

The server group includes an order receiving server 321 for storing product order information sent from the product ordering electronic terminal 250 via the Internet.
From a product management server for storing information necessary for product inventory management, a customer management server 323 for storing customer-related information, and an authentication server 324 for storing data and the like necessary for customer authentication. It is configured.

The product order information transmitted from the product ordering electronic terminal 250 is received by the communication unit 360 of the product ordering electronic terminal 310 via the Internet 380.

The product order information and the like received by the communication section 360 are sent to the server corresponding to the received information in the server group 320. For example, the product order information is the order receiving server 3
21, information on the customer's personal data is a customer management server 323, customer authentication data is an authentication server 324, and so on.

Further, since the product management server 322 stores data necessary for product management such as product inventory, if the product cannot be provided by comparing it with stock data of ordered products or product materials, The corresponding information is transmitted to the communication unit 360.
To the product ordering electronic terminal 250 to provide information to the consumer.

An input / output unit 330 for inputting / outputting data is connected to the server group 320, so that it is possible to output product order status and perform input operations necessary for accounting work.

Further, the payment system 3 is connected to the input / output unit.
Since the payment system 40 and the shipping system 350 are connected, it is possible to execute the payment processing required for the accounting processing by the payment system, and to perform the processing required for shipping the goods by the shipping system.

In the above-described embodiment, similarly to FIG. 3, “Fish Life ^™ ” as a display means is used as a product ordering electronic terminal, and the product ordering terminal arranged on the product providing side via the Internet is used. You may connect with an electronic terminal.

In this case, the control device 100 is used as a server of a product order receiving electronic terminal arranged on the product providing side.

According to the above-described embodiment, a user who wants to order a product can use, for example, a personally-owned personal computer or a mobile phone without moving to the store.
Setting the value to 0 makes it possible to place an order for a product, which is particularly convenient.

The product ordering system of the present invention allows a product provider to determine in what manner a product ordering service can be provided to a user. This will be described below by taking the case of such as an example.

FIG. 5 is a flowchart for explaining one mode of a process when a customer orders sushi from the product-related information displayed on the image display means.

When a user enters a sushi restaurant having the product ordering system of the present invention and arrives at a customer seat arranged in the store 210, a product ordering electronic terminal 250 is installed at the customer seat and the control device 100 On the touch panel 251 for displaying a product ordering screen connected to the, information on a product to be provided is presented.

The product providing information is stored in the product-related information storage means 101 constituting the program / data storage means 101.
1 is selected by the CPU 102 according to the program stored in the system memory 103 (501).

The selected image is transmitted to the rendering processor 106 via the bus arbiter 105, and image data as a digital signal is generated and reproduced (502) by the display monitor 112.

The product-related information is an image suitable for the product to be provided, and is, for example, a computer graphic (CG) of a rotating sushi material as shown in FIG. By displaying such a CG, the customer can feel the same as if he / she entered a conveyor belt sushi store.
The product selection can be performed using the sushi material rotating on the screen as a virtual product sushi. That is, if you want to eat tuna, select the CG of a sushi that uses tuna as a material, and if you want to eat salmon, select the CG of a sushi that uses a material of salmon.

If the display means is a touch panel monitor, the customer touches the desired sushi material CG portion from among the sushi material CGs on the display screen (503). Then, the information of the selection result input by the touch panel 113 is converted into a digital signal, and the bus arbiter 105
Sent to. Then, the order information is generated (formed) (50).
4) After being stored (505, 506) as product order information and product order history information, communication means 1 such as a LAN
The order is sent to the product ordering electronic terminal on the product providing side by 10 to order the selected product, sushi (50).
7).

At the same time, the product related information search means 1
In step 014, the product-related information recording means 1011 searches for product-related information corresponding to the ordered product (for example, a fish corresponding to a sushi material, which is related information of a product called sushi material) (508), and displays the retrieved information. Reflect on the means (50
9).

That is, when a customer orders sushi with tuna as a story, a CG of a fish called tuna is retrieved from the commodity-related information storage means 1011 based on the commodity order information, and the display processor 112 is displayed by the rendering processor 106. Is displayed. Similarly, when a customer orders sushi with squid as a story, squid CG is retrieved from the product-related information storage means 1011 based on the product order information and displayed on the display monitor 112 by the rendering processor 106. It is.

In this manner, as compared with a case where a customer selects a desired sushi from genuine products (sushi) prepared in advance and prepared on an endless conveyor as in a normal conveyor belt sushi restaurant. In addition, since the order of the products is not based on real sushi, it is safe in terms of food hygiene.

[0125] Further, since fish serving as sushi ingredients are displayed on the screen as CG, customers can be visually enjoyed, and services that cannot be provided in ordinary revolving sushi restaurants can be provided.

Similarly, as shown in the flowchart of FIG. 7, the image of the swimming fish retrieved (701) from the commodity-related information storage means is displayed on the display screen 112 in advance (70).
2) The customer selects a CG of a fish to be used as a sushi item on the touch panel 113 (703), and determines what the selected fish is from the position on the touch panel (70).
4) Then, the selected fish sushi menu may be retrieved from the product-related information storage means 1011 (705), and the CG of the menu may be displayed on the image display screen (706).

In this case, the fish sushi menu desired by the customer is retrieved from the product-related information storage means 1011 of the program / data storage means 101, and the CG of the corresponding fish sushi menu generated by the rendering processor 106 is displayed on the display monitor 112. Will be displayed.

Thereafter, the same processing as that described with reference to FIG. 5 is performed, and the customer selects the desired sushi from the display monitor 112, and the selected information is transmitted to the product order receiving electronic terminal 240 as order information. The order is completed.

Touching the CG of a fish displayed on the touch panel monitor 251 changes the sushi item to the corresponding sushi item (FIG. 8A), and conversely, touching the sushi material item on the display screen changes to a fish (FIG. 8A). 8 (b)) is also possible.

In FIG. 8 (a), the sushi material squid C
The customer touches G to display a sushi CG with squid material. In FIG. 8B, the customer touches a sushi CG with tuna material to display a tuna CG. An example is shown.

According to the service providing mode, the CG image of the product material (fish, etc.) is changed to the CG image of the product (sushi), and the CG image of the product is changed to the CG image of the product material. It is possible to visually understand what kind of material is made from, and it can be useful for children's education and give consumers a sense of security.

[0132] The above-mentioned examples of the commodities and commodities are described for an example in a sushi restaurant, but other appropriate information is selected according to the commodities to be provided. For example, for a product called fried chicken, an entire image of a chicken or an image of a chicken thigh may be displayed. Further, information of a product material called coffee beans may be displayed for a product called coffee in a coffee shop to explain the cultivation method of coffee beans, knowledge about various coffee beans, and the like.

Further, according to the present invention, image information generating (forming) for generating (forming) change information of an object or a background image in a moving image in accordance with time or stock information and transmitting this to image changing processing means. For example, when a preset time (last order) is reached, the display screen removes fish as a product material, changes the background screen according to the time, and changes the background screen according to the season. It is possible to change and so on.

For example, FIG. 9 shows a state in which fish, squid, octopus, etc., which are the ingredients of the sushi material, leave the image display screen because the last order time set by the product provider has come. .

By doing so, the customer can know that the last order time has come by checking the display screen, so the merchandise provider goes to each customer seat and announces that it is the last order. This is unnecessary, and it is possible to prevent the customer from feeling unpleasant.

FIG. 10 shows an example in which the contrast of the background screen is different between morning and afternoon. That is, in the morning, the image is displayed with a bright contrast (FIG. 10 left), whereas in the afternoon, the image is displayed with a dark contrast (FIG. 10 right). Further, the brightness may be gradually increased or decreased depending on the time instead of the morning and afternoon.

In this way, even in a store without a window, it is possible to visually know the time, and it is possible to express the lapse of time in the store with an image.

FIG. 11 shows an example in which a background image for the Christmas season is displayed when the background image is changed according to the season or the four seasons. A background image suitable for the season, such as a Christmas tree or a snowman, is displayed. ,
It is possible to please customers.

Since the order history stored in the order history storage means stores the number of orders for each ordered product, a "confirmation button" is displayed on the display screen, and the customer By touching, the types of ordered items such as squid, sea urchin, tuna, and miso soup, the corresponding order quantity, the total amount, and the like, which are information on the items ordered up to that time, can be displayed in character expression or CG expression ( (FIG. 12).

By doing so, the total price up to that point can be known even during a meal, which is particularly convenient when a budget is determined in advance.

Further, since the product-related information stored in the product-related information storage means also includes information on the stock of the product or product material, the number of corresponding products linked to the stock amount of the product or product material is The object can be displayed on the screen, and the sold-out material (fish) can be prevented from being displayed on the display screen. That is, the sold-out product or the like leaves the image display screen and does not return again, so that the customer can naturally recognize that the product is sold out.

By doing so, it is possible to inform the customer that the fish not appearing on the screen have been sold out as sushi news, and after placing the order it is inconvenienced or uncomfortable to the customer that the fish was actually sold out. The merchandise provider can reduce inventory risk by linking it with the inventory management system.

Further, as shown in FIG. 13, the "fish icon" of the sushi material is displayed on the image display means, and the customer selects the sushi material (1301) and touches the corresponding fish icon (1302). The corresponding portion of the fish may be enlarged and displayed (1303), and the commentary of the corresponding portion may be provided to the customer as text information or audio information (1304).

For example, as shown in FIG. 14, in addition to the squid squid CG, the squid's head, torso, and fins (or feet) are displayed.

When the customer wants to order squid geso, for example, as a sushi item, he selects the "fish icon" in the fin (foot). Then, the portion of the squid's foot is enlarged and displayed on the display screen, and a description of the squid's foot is provided as character information on the screen, or a similar description is made by using the speaker 111. For example, it is provided as audio information.

[0146] According to this, in addition to ordering commodities, it is possible to learn about raw materials (materials for sushi ingredients), so that customers can be entertained.

In the case where a product that does not become a sushi item is provided as a side menu, it is possible to provide a product selection function on the background of the display screen as shown in FIG.

That is, a side menu icon is displayed as shown in FIG. 16 (1501), and the customer selects a background component or icon corresponding to the desired side menu (1502).

The selection information is transmitted as a digital signal to the program / data storage unit 101 via the bus arbiter 105, and the CG corresponding to the selected side menu is transmitted.
Is retrieved (1503), and the CG of the selected side menu is displayed on the display means 112 (1504).

The customer looks at the displayed CG of the side menu, and if an order is desired, touches the CG of the side menu (1505) to place an order (1506), and the order input from the touch panel 113. The information is transmitted to the LAN interface 110 via the bus arbiter 105, and transmitted to the product order receiving electronic terminal, thereby completing the order.

In this way, the customer can place an order while having fun.

Further, according to the product ordering system of the present invention, it is possible to provide the customer with recommended product information and the like on the product providing side.

For example, as shown in FIG. 17, an icon or the like relating to recommended sushi material information is displayed on the display screen 112, and information provision is desired by touching the icon or the like (17).
01) Then, the product provider searches the program / data storage unit 101 for a fish or the like to appeal (1702).
And then show some recommended fish. Further, the customer determines the fish to be displayed as CG from the touch panel (170).
3) Then, the specified fish is displayed on the screen (1704)
And, for example, show off in groups and swim
8).

In this way, the merchandise provider can make the merchandise to be prominent and promote the customer's willingness to purchase, thereby increasing the number of orders and increasing sales.

Further, in the product ordering system of the present invention, since the order history can be stored, it is possible to count the number of orders and provide a service according to the counted number.

For example, FIG. 19 shows a case where an effect screen is displayed on the display screen in accordance with the number of orders when the number of orders reaches a specified number. That is, when a customer places an order (1901), the order information is stored as order history in order history storage means, and the number of orders is counted for each order (1902). It is determined whether or not the number of orders has reached a specified number (3, 5, or 10 in this example) (1903). If the number of orders has reached the specified number (1904), image change information generation (formation) is performed. The means generates (forms) change information of a moving image in an object such as a fish based on the order history (the number of orders), and the change processing means changes the moving image based on the change information. And
The moving image of the object changed in this way is displayed on the image display means 112 (1905).

Specifically, for example, when the number of orders is three, the fish on the display screen rotate all at once (the upper part of FIG. 20), and when the number of orders is five, the fish on the display screen perform wave dance. (FIG. 20 middle), or when the number of orders is 10, the fish on the display screen suddenly changes to a toy fish (FIG. 2).
0 lower).

In this way, the customer can enjoy the effect screen according to the number of orders, and the customer with three orders can order two more dishes to enjoy the effect screen provided when the number of orders is five. It can be expected that the willingness to purchase is improved.

It is also possible to increase the amount of fish food that can be given to the fish on the CG by the customer according to the order quantity.

For example, as shown in FIG. 21, the number of orders is stored as an order history, and when the number of orders reaches a certain amount, the number of baits is increased by a certain amount, and the number of baits on hand is displayed on a display screen. Then, as shown in FIG. 22, when the customer gives a command to feed the fish swimming on the display screen with the touch panel,
The bait indicated by G is displayed as if it is descending in the water, and fish come to eat the bait.

It is also possible to provide effect images having more game characteristics in accordance with the number of orders. For example, in FIG. 23, in the underwater landscape on the display screen according to the number of orders,
This is an example of building a Ryugu Castle.

That is, when the number of orders reaches the prescribed number, the Ryugu Castle in the background is gradually built. For example, as shown in FIG. 24, when the order number reaches 3, a small Ryugu castle appears, when the order number reaches 5, the Ryugu castle increases, and when the order number reaches 10, the Ryugu castle is completed. And so on.

Also, since the electronic terminal for ordering goods of the present invention has a function of displaying a game on the image display screen 112 to entertain the customer as shown in FIG. 25, for example, the game played by the customer as shown in FIG. Is calculated, and the above score is compared with the highest score of the past game stored in the order history storage means.If the above score becomes higher than the past highest score and becomes the new highest score, It is possible to make predetermined products free of charge.

The electronic terminal for ordering goods of the present invention is
Since it is possible to display the effect image corresponding to the customer's personal information recorded on the C card on the display means 112,
As shown in FIG. 27, on the birthday or anniversary of the customer, it is possible to display an effect image in which the fish performs and the candles on the cake are erased. For example, a customer who enters a sushi restaurant on a birthday may be provided with chawanmushi free of charge.

Also, treasures may appear on the visit frequency, anniversary, etc., and the items in them may be actually presented to customers, and each time they visit the store, the fish registered first will appear and grow. You may be able to have a conversation.

In this way, personal information can be registered in the IC card to provide personalized service. In addition, a product lineup that meets the needs can be provided.

Another embodiment in which the product ordering system of the present invention is applied, for example, as a product ordering system in a izakaya will be described below.

FIG. 28 is a diagram for explaining the configuration of a product ordering electronic terminal in which the product order information in this embodiment is processed by the control device 100 already described in the previous embodiment.

FIG. 29 is a flow chart from when the customer orders a product for the customer seat, and FIG. 30 is a flow chart from when the product is settled until the settlement is completed.

The following embodiment of the present embodiment is similar to that of FIG.
The following describes a commodity ordering system having the configuration shown in FIG.

In the merchandise ordering electronic terminal shown in FIG. 28, merchandise-related information storage means 1011 stores merchandise and information related to merchandise (for example, menu, merchandise) provided by a pub serving as a merchandise provider to customers who are users. Image, product provider's recommended information, etc.). Then, a signal is transmitted to the rendering processor 106 (or sound processor) to provide the image processor (or audio information) to the izakaya customers.

[0172] The order information storage means 1012 stores product order information ordered by the customer. The product order information is transmitted to the product provider via the LAN interface 110.

Product order information generating (forming) means 1013
When a customer selects a desired product from a menu image displayed on a screen of a display unit such as the display monitor 112, product order information corresponding to ordering a product corresponding to the selected product is generated (formed). I do. The product order information generated (formed) in this way is stored in the order information storage unit 1012 and the product related information search unit 1014.
Is transmitted to

Also, the product-related information search means 1014
Product-related information corresponding to the product selected by the customer from the image display means arranged at the customer seat (for example, sold-out information of the product or a waiting time necessary for the selected product to be able to be provided to the customer), A search is made from the product-related information storage means 1011. Then, the retrieved product-related information is
The image is output to the image display means (or audio means) via the rendering processor (or sound processor).

The character information storage means 1017 stores information on the character in charge of the customer in charge of handling the customer (eg, image, voice, character, virtual career, etc. of the character).
Is stored. Then, the rendering processor 106
(Or sound processor) to transmit a signal to the image display means (or sound means) by image information (or sound information)
And plays a role such as ordering goods from the customer, playing a game game, or acting as a secretary of a banquet as if the character selected by the customer is an actual clerk.

Further, the entertainment information storage means 1018 stores game information (for example, game information, Internet connection information, etc.) for enabling the customer to play in the store using the image display means (or voice means) of the customer terminal. The game information is stored, transmitted to the rendering processor 106 (or sound processor) as a signal, and output to the image display means (or audio means) by image information (or audio information).

Further, image change information generating (forming) means 10
16 searches the information stored in the product-related information storage unit 1011 by the product-related information search unit 1014 based on the order information, and as a result, for example, the ordered product is out of stock or provided. If it is determined that a long waiting time is required, image change information for transmitting an appropriate message corresponding to the ordered product to the customer by the image (or voice) of the character is generated (formed). Then, the effect image after the change is output to the rendering processor 106.

In addition to the above means, if necessary, a second image information generation (formation) means having a time management function is provided. For example, the customer can set a scheduled banquet schedule or the shop side in advance. It is also possible to generate (form) image change information for displaying the image (or audio) information corresponding to the last order time or the like on the display means, and to display this on the display means.

The details of the present embodiment will be described below with reference to the flowcharts of FIGS. 29 and 30.

When the customer arrives at the customer seat, the title image retrieved from the product-related information storage means (S101) is displayed (S102) on the image display screen of the product ordering electronic terminal installed at the customer seat. A brief description of how to use the product ordering system is displayed.

After the customer understands the contents of the system, the character selection mode is selected according to the guidance on the display screen (S10).
3) Then, a character selection screen is displayed (S105), which is retrieved from the character information storage unit 1017 (S104) and is used to determine a customer service character in charge of the customer at the installed customer seat.

For example, FIG. 31 shows an example in which named characters such as robots, rabbits, mice, aliens, and birds are displayed as the customer service characters. Each character is set in advance with a characteristic character. In the example of FIG. 31,
Rabbits are solid, mice are spoilers, and birds are selfish. These characters are set so that there are differences in the contents of services to be served or provided with different attitudes depending on their personalities. In addition, the characters and the like of the characters are not displayed on the character selection screen for all of the characters, and the characteristics of some of the characters are kept secret to the customer. It may be displayed as "?" In the sense of enjoyment.

Also, according to the contents of the service provided by the store, the character in charge of the customer service according to the customer class can be selected.
Cute characters can be prepared at family restaurants that target families and women, and characters that are popular with children can be registered as customer service characters on TV and magazines at restaurants that mainly target children. Good.

Further, in restaurants and izakayas that target adult customers, it is possible to set the character in charge of customer service as a virtual clerk. For example, FIG.
2 is an example of a customer service character selection screen in which a unique virtual clerk character can be selected in place of the animation character.

[0185] Each virtual clerk has, for example, "Risa",
Names such as "Yuko" and "Hanako" are given, and are given a virtual hometown and a personality. In other words, there are a variety of virtual clerks who are in charge of customer service of characters such as clerks who respond quickly, lazy clerks, clerks with meticulous personality, etc. Can be selected.

Further, by providing voice output means at the terminal at the customer seat, the character displayed on the display screen speaks to the customer so as to speak and select himself, or the effect image of the virtual clerk can be displayed as a moving image. By using an image, it is also possible to make settings so that a self-Pearl is shown by an action.

In particular, if the spoken language of the virtual clerk is set as the spoken language of the virtual hometown, the customer can be pleased because he can enjoy the unique spoken language of each place. For example, “Risa”, a cheeky character from Tokyo, talks, “Dom, welcome. What do you want to do?”
“Yuko,” a business merchant from Osaka Prefecture, talks to me casually, saying “Mayday! I'm ordering a Janjan.” . " Customers can have a good time by selecting a virtual clerk from their hometown.

[0188] From among the characters in charge of customer service,
When the customer determines a favorite character in charge, he or she touches the desired character displayed on the display screen, confirms that there is no mistake, and touches "Yes" on the display screen to take charge of services such as providing menus. The character will be decided. If there is a mistake in the selection, it is possible to touch "No" and make a new selection. In addition, it is also possible to change the customer service in charge so that the virtual clerk once selected can be selected again thereafter.

When the selection of the character in charge of customer service (S106) is completed, the character in charge of customer service is set (S107), and the character is searched from the product related information storage means (S10).
8) A product menu image (order screen) displaying the eating and drinking menu as shown in FIG. 33 is displayed (S109).
For example, FIG. 33 shows an example of a menu at a pub, where the upper row is a drink menu and the lower row is a cooking menu. When the customer in the seat touches the corresponding position on the display screen on which the desired drink or dish is displayed while referring to the displayed menu (S110) and selects a product, the customer is selected by the order information generating (forming) means 1013. The order information corresponding to the selected product is generated (formed) (S111), stored in the order information storage unit 1012 (S112), and the selected product is displayed in the “ordered product” displayed on the right side of the display screen. Column displays the type and the number of articles. When the customer confirms that there is no mistake in the selection contents shown in the right column of the display screen and touches "Yes" (S113), the order information of the product is sent to the kitchen and the accounting counter through the distribution line to place the order (S114). ) Is completed. If there is an error in the selection, touch "No" (S110) to correct it.

As a result of comparing the formed order information with the product-related information stored in the product-related information storage means 1011 in the above-mentioned product selection scene, the product selected by the customer is already out of stock, If it is likely to take a long time, the image (or voice) of the virtual clerk selected earlier may be displayed by the image change information generating (forming) means 1016, and a message to that effect may be transmitted to the customer. In such a case, a menu that replaces the product that the customer tried to order may be recommended as the recommended menu. Further, the recommended menu may be set to be different depending on the character of each virtual clerk.

For example, if the "potato fries" ordered by the customer are unfortunately out of stock, a "garlic potato" is recommended instead. The opening of the hook is 30
You will have time for about a minute. You can do saury in about 10 minutes. For example, the virtual clerk sends the message to the customer through images and sounds.

Furthermore, a message that the virtual clerk recommends to the customer a product that matches the menu selected by the customer may be transmitted or a recommended menu may be displayed.

[0193] For example, a customer who has selected "Dice steak" is asked, "How about a salad together?"
Like displaying a recommended salad menu. Further, the recommended menu may be varied depending on the character of the selected virtual clerk.

As described above, since the customer can select a product while checking the product menu and the content of the product selection, it is easy to check the product and the number of products, there is no order error, and the customer can place an order via the distribution line 260 or the like. Since information can be sent directly to the kitchen by sending the information to the terminal located in the kitchen, it is possible for the customer to order the product smoothly without having to call the clerk to the customer seat every time an order is placed. Become. On the other hand, the merchandise provider does not have to make the customer feel uncomfortable because the menu is out of order or make the customer wait for a long time to cook, so that a comfortable customer service is possible.

Further, the present product ordering system may be provided with a time management function so that a service corresponding to a preset schedule can be provided. For example, when an event such as “all-you-can-eat for 2 hours” is set, a certain time limit (2 hours) is set for the customer's seating time, and after the time limit elapses, no order is accepted, After the elapse of the set last order time, it is possible to perform an operation of not accepting an order for a product.

In the commodity ordering system of the present invention, the virtual sales clerk serves customers not only at the time of ordering the goods, but also during the waiting time between the completion of the ordering of the goods and the provision of the goods, and during the meal and the banquet. It is possible to entertain with services.

After ordering a product, a customer who wants to enjoy a meal or a banquet while playing in the entertainment that can be selected in the entertainment menu can send an instruction to display an entertainment mode image from the display screen, and can enter the entertainment mode from the entertainment information storage means. The entertainment mode image searched (S201) is displayed (S202). A variety of menus such as “game”, “internet”, and “delivery” are set in advance on the display screen as entertainment menus in addition to the “product order” menu. By touching a portion of the display screen corresponding to the menu (S204), it is possible to enjoy according to the taste of the customer.

For example, when the “game” menu is selected,
Party games such as "roulette", "king game", and "bingo tournament" are set to be selectable. For example, when "roulette" is selected from these games,
The entertainment information of the selected “roulette” is searched (S20)
5) Then, a screen of the “roulette” game as shown in FIG. 34 is displayed (S206). The customer, for example, spins the roulette in a fixed order, and depending on the result, can talk to other customers interestingly, feast on the next turn, sing a song, etc. It becomes possible to excite the place in the game.

[0199] Each of the terminals located at the seats can be freely selected from the "private room mode" and the "communication mode". When the "communication mode" is selected, the "communication mode" is also selected. It is also possible that a conversation (conversation selection type) through a terminal can be made with a customer seat.

In this case, the “communication mode”
When the “delivery” menu is selected from the entertainment menu on the terminal at the seat where “cancel” is selected, “delivery” of the product to other seats whose “communication mode” is selected becomes possible. After selecting a product to be "delivered" from the product order menu, and specifying a seat to which "delivery" of the product is to be performed from the "delivery" menu, delivery order information is generated (formed) (S203), and the product is ordered. Is added to the "delivery" side, while the customer seat to which the product is "delivered" is specified and the virtual screen is displayed on the display screen of the terminal placed at the "delivery" side. A clerk appears and informs that there is a delivery product, and then a "delivery" product is provided.

According to the “delivery” system, since the virtual clerk intervenes in the communication between the seats, the “delivery” of the product can be performed without direct contact between the customers.

If communication with other seats is not desired, communication from other seats can be refused by setting the terminal to "private room mode".

Further, apart from the entertainment menu, a banquet function having a time management function may be provided as an example of a function provided by the terminal.

For example, a second image information generation (formation) unit having a time management function generates (forms) image information in accordance with a previously set banquet schedule, and this is sent to the image change processing unit. The information may be transmitted and displayed on the image display means. Thus, for example, a screen for appropriately guiding “secretary greeting”, “self-introduction time”, “end greeting”, etc. can be displayed on the display means according to the elapsed time after the start of the banquet.

[0205] In addition to displaying the above guidance on the display screen, the virtual clerk may also play the role of secretary. For example, in the "secretary greeting", the virtual clerk makes a greeting using the character, and when the "self-introduction time" comes, the virtual clerk asks each participant to introduce himself, and when the scheduled end time of the banquet comes, the "end greeting" And give a greeting.

Further, even when the banquet schedule scheduled by the customer is not set, the virtual clerk appears regularly or irregularly under the conditions set in advance by the product provider. A performance that excites the venue may be performed.

When the customer selects a settlement screen to complete a meal or a banquet and settle (S207), a settlement mode image is searched (S208), and a screen as shown in FIG. 35 is displayed (S209), for example. In a product order system including a calculation unit that performs a settlement process based on the result of the order information stored in the order information storage unit, based on the stored order information, an image of the provided product and The number of items and the total price are displayed. As a result, the history of the ordered menu and the total price can be confirmed on the terminal at the customer seat.

Further, a clearing mode select function (S210) may be provided so that the total clearing amount can be confirmed and at the same time the distribution of the payout amount can be selected for each person. For example,
When the customer selects `` boss reward mode '', the boss pays the entire amount of the total settlement amount, and when the `` split mode '' is selected, each person pays the amount obtained by dividing the total settlement amount by the number of customers, When the “man and woman clearing mode” is selected, for example, it is possible to set a preferential payment amount for a woman according to a preset ratio. Also,
In addition to the clearing mode set in advance under these existing conditions, the customer can arbitrarily determine the clearing amount (S211) by linking with the score of the game enjoyed in the store or the like. Is also good.

[0209] Information on the result of the settlement amount according to the settlement mode selected at the terminal at the customer's seat is transmitted to the terminal installed at the checkout counter via the distribution line and stored (S212). Thus, the settlement (S213) can be performed without waiting for the calculation of the settlement amount at the time of settlement at the accounting counter.

Data such as the age and gender of the customer is input by the product provider to the input / output unit 223 provided in the kitchen or the input / output unit 233 provided in the checkout counter, which is a terminal of the product provider. By adopting a possible configuration, the product ordering system can have a function as a customer management system.

[0211]

As described above, according to the commodity ordering system of the present invention, it is possible to provide not only the commodity to the user but also abundant related commodity-related information.

Further, it is possible to provide a product in a timely manner based on a user's order, and it is possible to provide a product ordering system that does not cause waste of products and product materials.

[0213] Also, by adding information based on the order history of the product to the product-related information provided to the user, a product ordering system capable of increasing the user's willingness to purchase or entertaining is provided. It is possible to do.

[0214] Further, by making it possible to order a product according to the game result, it is possible to produce a pleasure of acquiring a right to order a certain product and a pleasure of selecting an unexpected product.

[0215] Further, since the moving object including the selectable object moves in the screen, it is possible to provide a pleasure of acquiring the object.

Further, the moving object including the selectable object moves in the screen and disappears outside the screen, or appears in the screen, so that the merchandise changes depending on the timing of the user's selection. Can be provided.

Further, according to the stock information of the product or the product material,
By moving objects corresponding to unstocked products etc. from the inside of the screen to go out of the screen, or by not displaying the objects on the screen, products are indirectly depleted for users "Out of stock" as before, because it can inform you that
As compared with the method of performing the above, there is no need to worry about giving the customer unpleasant feelings, and the quality of service is improved in the industry that provides services to customers.

Further, according to the commodity ordering system of the present invention, since the virtual clerk having various characters will serve as a customer service character according to the customer class, it is possible to spend a pleasant time at a family restaurant, a pub, or the like. Become.

Further, since the effect image of the customer service character is changed in accordance with the progress of the entertainment information to be used by the user, the customer does not need to bother with the actual clerk to order, or the like. We can spend happily by correspondence with characteristic customer service.

[Brief description of the drawings]

FIG. 1 is a block diagram of hardware of a control device which is a component of the present invention.

FIG. 2 is a diagram for explaining a product-related information storage unit and the like provided as a program / data storage unit;

FIG. 3 is a diagram for explaining the relationship between components constituting the product ordering system of the present invention.

[FIG. 4] FIG. 4 is a diagram for explaining the relationship between components constituting the product ordering system of the present invention.

FIG. 5 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 6 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 7 is a flowchart illustrating one embodiment of a service that can be provided by the product ordering system of the present invention.

FIG. 8 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 9 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 10 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 11 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 12 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 13 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 14 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 15 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 16 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 17 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 18 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 19 is a flowchart illustrating one embodiment of a service that can be provided by the product ordering system of the present invention.

FIG. 20 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 21 is a flowchart illustrating one embodiment of a service that can be provided by the product ordering system of the present invention.

FIG. 22 is a diagram for explaining one mode of an image displayed to a user by a display unit;

FIG. 23 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 24 is a diagram for explaining one mode of an image displayed to the user by the display means.

FIG. 25 is a diagram for explaining one mode of an image displayed to the user by the display means.

FIG. 26 is a flowchart for explaining one mode of a service that can be provided by the product ordering system of the present invention.

FIG. 27 is a diagram for explaining one mode of an image displayed to the user by the display means;

FIG. 28 is a diagram illustrating a product-related information storage unit and the like provided as a program / data storage unit;

FIG. 29 is a flowchart for explaining one mode of service from selection of a customer-facing character to ordering of goods, which can be provided by the goods ordering system of the present invention.

FIG. 30 is a flowchart for explaining one mode of services from the determination of the entertainment mode to the settlement which can be provided by the commodity ordering system of the present invention.

FIG. 31 is a diagram for explaining a selection screen of a customer service character;

FIG. 32 is a diagram for explaining a virtual clerk selection screen;

FIG. 33 is a diagram for explaining a product selection screen;

FIG. 34 is a diagram for explaining a roulette game screen displayed on the display screen.

FIG. 35 is a diagram for explaining a settlement mode screen.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 control device 101 program / data storage means 102 CPU 103 system memory 104 BOOTROM 105 bus arbiter 106 rendering processor 107 graphic memory 108 sound processor 109 sound memory 110 LAN interface 111 speaker 112 display monitor 113 touch panel

Continued on the front page (72) Koji Yoshida, Inventor Sega, 1-2-1, Haneda, Ota-ku, Tokyo (72) Kenya Yamashita 1-2-12, Haneda, Ota-ku, Tokyo Sega, Japan F term (reference) 3E042 AA04 CE07 EA01 5E501 AA13 AB21 AC16 BA14 BA17 CA02 CB05 EB05 FA15

Claims (33)

[Claims] An electronic terminal for ordering goods is arranged on the user side, and an electronic terminal for ordering goods is arranged on the side of the goods provider. In each terminal, order information of the goods is processed by a control device having an electronic calculation function. In the commodity ordering system, the terminal device on the user side includes an image display unit that displays a rendering image including a moving image related to the commodity, and an image changing unit that can change the rendering image based on the order information of the commodity. And an object selecting means for selecting an object displayed in the moving image. 2. An electronic terminal for ordering goods on the user side and an electronic terminal for ordering goods on the side of the goods provider. Each terminal is processed by a control device having an electronic calculation function. In a product order system, product-related information storage means for storing product-related information, order information storage means for storing order information, image display means for displaying an image for product order, and An image processing means for outputting an effect image including a moving image of the object corresponding to the product; an order information generating means for generating product order information corresponding to the selected object; and transmitting this to the product order receiving electronic terminal And an order information transmitting means. 3. The product order system according to claim 1, wherein the product order information corresponds to information corresponding to a selected object, information corresponding to a selected product, a specified number of products, and the like. A product order system comprising at least one of information. 4. The product order system according to claim 1, wherein said object is a product or a product material. 5. The image display means is a touch panel monitor. When a product or object displayed on the touch panel monitor is selected, product related information corresponding to the selected product or object is retrieved from the product related information storage means. The product ordering system according to any one of claims 2 to 4, further comprising a product-related information search means for displaying the information on the image display means. 6. An article order system according to claim 1, wherein: an order history storage means for storing an order history of the article; and moving image change information is stored in a corresponding object based on the order history. A commodity ordering system comprising: image change information generating means for generating; and image change processing means for changing the moving image based on the change information. 7. A product ordering system according to claim 1, further comprising: voice generating means for providing product-related information to a user by voice. 8. A merchandise ordering system according to claim 1, wherein a game software storage means for storing a game played by a user, and a game for displaying a game on said image display means. A product ordering system comprising information transmission means. 9. The merchandise ordering system according to claim 8, further comprising: second order information generating means for displaying an image corresponding to a result of the game and generating order information corresponding to the image. 10. The image processing means according to claim 2, wherein the effect image is modified and output in accordance with the user's personal information recorded on the IC card. Product order system described in. 11. The product ordering system according to claim 1, wherein the product ordering electronic terminal and the product ordering terminal are connected via a communication network. 12. The product-related information stored in the product-related information storage means includes at least one of information on a product, a product material, a price, an order history, a stock of a product or a product material, and a product offer. Item 11 is a commodity ordering system. 13. The goods order system according to claim 12, wherein said image processing means changes and displays an object or a background image in the moving image according to time or stock information. 14. The commodity ordering system according to claim 13, wherein the change of the object is that the object moves inside the screen, disappears outside the screen, or appears in the screen. 15. A product ordering electronic terminal for selecting an object corresponding to a product displayed on the image display means and transmitting order information of the product corresponding to the selected object to the product ordering electronic terminal. An image generating means for displaying an object relating to the product or an object relating to the product as an image moving on the display screen of the image display means; and selecting an object relating to the product or an object relating to the product. Object selection means for
Order information generating means for generating product order information corresponding to the object related to the product or the object related to the product selected by the object selecting device; and An electronic terminal for ordering goods, comprising: order information transmitting means for transmitting to a terminal. 16. A product ordering electronic terminal is arranged on the user side and a product ordering electronic terminal is arranged on the product provider side, and each terminal processes order information of the product by a control device having an electronic calculation function. In the commodity ordering method, an effect image including a moving image relating to the commodity is displayed on the terminal device on the user side, an object displayed in the moving image is selected, and the rendering image is displayed based on the order information of the commodity. Change the goods order method. 17. An electronic terminal for ordering goods on the user side and an electronic terminal for ordering goods on the side of the goods provider. Each of the terminals is processed by a control device having an electronic calculation function. In a product ordering method, storing product-related information, storing order information of a product ordered by a user, displaying a product ordering image on the user-side terminal device, A product ordering method, comprising: outputting an effect image including a moving image of a corresponding object; generating product order information corresponding to an object selected by a user; and transmitting the generated product order information to the product order receiving electronic terminal. 18. A program for executing the goods ordering method according to claim 16. 19. A recording medium storing the program according to claim 18. 20. An electronic terminal for ordering goods on the user side and an electronic terminal for ordering goods on the side of the goods provider, and each terminal processes order information of the goods by a control device having an electronic calculation function. Product-related information storage means for storing product-related information; order information storage means for storing order information; image display means for displaying a product menu image for product order; and the product menu. Order information generating means for generating product order information corresponding to the product selected from the image; order information transmitting means for transmitting the order information to an electronic terminal for product order receiving; and character information storage for storing customer service characters for communicating with customers. Means, and an image processing means for outputting an effect image including a moving image corresponding to the customer service character to the image display means. Product order system. 21. The image display means is a touch panel monitor, and when a product displayed on the touch panel monitor is selected, a product related information search for searching the product related information corresponding to the selected product from the product related information storage means. Means, image change information generating means for changing an effect image including a moving image of the customer service character in accordance with the product-related information search result, and an effect image including a moving image of the customer character based on the image change information. 21. The commodity ordering system according to claim 20, comprising: an image change processing unit for changing. 22. A product ordering system according to claim 20, further comprising: voice generating means for providing product-related information to a user by voice. 23. The merchandise ordering system according to claim 20, wherein the entertainment information storage means for storing entertainment information to be provided to the user, and wherein the entertainment information is stored in accordance with a selection result of the user. A merchandise information transmitting means for displaying on the image display means. 24. The apparatus according to claim 23, wherein the image change information generating means changes an effect image including a moving image of the customer service character in accordance with the progress of the entertainment information provided to the user. Product ordering system. 25. The merchandise ordering system according to any one of claims 20 to 24, further comprising a calculating means for performing a clearing process by a clearing method settable by a user or a merchandise provider. A featured product ordering system. 26. The product ordering system according to claim 20, wherein the product ordering electronic terminal and the product ordering terminal are connected via a communication network. 27. The merchandise-related information stored in the merchandise-related information storage means includes at least one of merchandise, price, merchandise inventory, merchandise scheduled time, and information on recommended merchandise. 26. The product ordering system according to any one of items 26. 28. An electronic terminal for ordering goods on the user side and an electronic terminal for ordering goods on the side of the goods provider. Each terminal processes order information of the goods by a control device having an electronic calculation function. Product-related information storage means for storing product-related information; order information storage means for storing order information; image display means for displaying a product menu image for product order; and the product menu. Order information generating means for generating product order information corresponding to the product selected from the image; order information transmitting means for transmitting this to the product order receiving electronic terminal; and Displaying a product ordering image corresponding to a substitute product of the selected product. 29. A product order system according to claim 28, wherein said product order image includes a product order image corresponding to a substitute product previously associated with said selected product. Order system. 30. A program for controlling the commodity ordering system according to claim 20. 31. A content providing schedule is set based on input information of a user at the time of starting entertainment by a control device having an electronic calculation function arranged on a user side, and content is provided based on the providing schedule. A content providing program for controlling content and displaying the content on a display means on the user side. 32. The content providing program according to claim 31, wherein the content includes a reception character, and the provision of the content is controlled so that the reception character performs a banquet. 33. A recording medium storing the program according to claim 30.