JP2002222245A - Taxi information provision support method and taxi information provision support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a taxi information provision support system or the like providing convenience such as enlargement of taxi selectivity to a customer and capable of providing benefits of improvement in vehicle hired states to a taxi company side. SOLUTION: A support center side computer is formed so as to acquire information on the present position of a customer and hiring desire information from a mobile telephone terminal of the customer, acquire information on the present position of a taxi from a taxi and store it in a taxi information file, select a taxi which is sending taxi present position information corresponding to the acquired customer present position information, and send taxi information satisfying the acquired hiring desire information to the mobile telephone terminal of the customer while extracting taxi company information of a taxi company to which the selected taxi belongs.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to taxi company information of a taxi company to which a taxi belongs by using the current position information of the taxi and the current position information of the taxi from the taxi to the customer through a mobile phone terminal. Let me wirelessly transmit
The present invention relates to a taxi information provision support method and system for supporting provision of taxi information for a customer to search for a taxi.

[0002]

2. Description of the Related Art When a customer searches for a taxi for boarding, he calls the nearest taxi company near his home. When going out, it is common to catch taxis running down the street. You may apply by phone, but it takes a long time to be dispatched.

[0003]

However, especially when a taxi is taken outside or on a street corner, a taxi passing by accident is caught, and the selectivity is narrow. In addition, since it is not possible to know the tax system of the taxi company in advance, the amount of money may increase more than expected or the user may experience mental discomfort. In addition, if the taxi is not on a frequently-traffic road, it may be difficult to get on. In addition, if you apply for a telephone call, you do not know how long the waiting time will be, so there is a disadvantage that you miss many taxis that have passed by.

[0004] On the other hand, for taxi companies, there are few ways to inform customers of taxi company information including a fee system for improving customer service. Simply running through the town does not increase operating results because of idle time.

SUMMARY OF THE INVENTION An object of the present invention is to provide a taxi company with the convenience of increasing taxi selectivity and quick dispatch while knowing taxi information, and to increase the opportunities for taxi companies to disseminate their information. It is an object of the present invention to provide a taxi information providing support method and system that can provide a benefit of improving running conditions.

[0006]

According to a first aspect of the present invention, a support center is provided with computer processing to acquire customer current location information transmitted from a portable telephone terminal of a customer,
With reference to the current taxi position information transmitted from the taxi, the user selects the taxi that has transmitted the taxi current position information corresponding to the customer current position information obtained from the customer, and the selected taxi has the current taxi current position. From the taxi company to which the selected taxi belongs, by referring to the taxi company information stored in advance and extracting the taxi company information. This is a taxi information provision support method for transmitting the taxi company information thus calculated and the calculated customer waiting time to the mobile telephone terminal of the customer, and supporting the provision of taxi information useful for the customer to search for a taxi.

[0007] In this invention, the support center is made to acquire the customer current position information (for example, in front of the XX entrance) transmitted from the portable telephone terminal of the customer by computer processing. The customer's current location information can be transmitted by the customer using a mobile phone terminal or, for example, GPS integrated into the mobile phone terminal or an auxiliary GP connectable to the mobile phone terminal.
Detected in S and transmitted wirelessly from the mobile phone. Also,
With reference to each taxi current position information transmitted from each taxi, a taxi which transmits taxi current position information (for example, □□ town) corresponding to the customer current position information acquired from the customer is selected. .

Then, a customer waiting time equal to the time required for the selected taxi to move from the current taxi position according to the current taxi position information to the current customer position according to the current customer position information is calculated and further stored in advance. The taxi company information of the taxi company to which the selected taxi belongs is extracted by referring to the taxi company information (for example, company name, telephone number, characteristic service, etc.) that has been set.

Thereafter, the extracted taxi company information and the calculated customer waiting time are transmitted to the mobile phone terminal of the customer by, for example, an e-mail method, that is, assisted. As a result, the customer can be provided with taxi information for searching for a taxi.

Therefore, the customer can quickly obtain accurate taxi information including the taxi company information and the calculated customer waiting time while staying at the place, and the taxi can be expected to improve the operation efficiency. In other words, customers are provided with the convenience of expanding taxi selectivity based on knowledge of taxi information and the convenience of quick dispatch, and provide taxi companies with the opportunity to disseminate their information and improve the actual driving condition. Given.

According to a second aspect of the present invention, the support center obtains, by computer processing, customer current position information and passenger desire information transmitted from a portable telephone terminal of the customer and transmits the information from a taxi. The user selects the taxi that has transmitted the taxi current position information corresponding to the customer current position information obtained from the customer by referring to the taxi current position information, and selects the taxi by referring to the taxi company information stored in advance. Taxi company information to which the customer belongs, and the taxi company information that satisfies the passenger riding information from the extracted taxi company information is transmitted to the customer's mobile phone terminal, and taxi information useful for the customer to search for a taxi This is a taxi information provision support method that supports the provision of taxis.

According to this invention, the customer center receives the customer current position information (for example, in front of the XX entrance) and the passenger boarding request information (for example, the fare system) transmitted from the portable telephone terminal of the customer to the support center by computer processing. Get it. The customer current location information is detected by the customer using a mobile phone to talk or to be integrated with, for example, a GPS integrated into the mobile phone terminal or an attached GPS connectable to the mobile phone terminal.
All are transmitted wirelessly from the mobile phone terminal.

[0013] Also, by referring to each taxi current position information transmitted from each taxi, taxi current position information (for example, □) corresponding to the customer current position information acquired from the customer.
□ choose the taxi that is sending you).

Then, by referring to the pre-stored taxi company information, the taxi company information to which the selected taxi belongs is extracted, and the pre-stored taxi company information (for example, company name, telephone number, fee system) , Characteristic services, etc.) to extract the taxi company information of the taxi company to which the selected taxi belongs.

Thereafter, the extracted taxi company information is transmitted to the portable telephone terminal of the customer by, for example, e-mail, that is, the taxi company is assisted. As a result, the customer can be provided with taxi information useful for finding a taxi.

Therefore, as in the case of the first aspect of the present invention, it is possible to provide the convenience of the taxi information to the customer side by expanding the taxi selectivity and the quick dispatching of the taxi information, and to disseminate the company information to the taxi company side. The benefits of increased opportunities and improved running conditions. In addition, since the customer can quickly obtain accurate taxi information including taxi company information reflecting the passenger riding desired information (for example, fare system) while staying there, it is more convenient.

According to a third aspect of the present invention, the support center side computer is capable of acquiring the customer's current position information and the passenger desire information transmitted from the portable telephone terminal of the customer and transmitted from the taxi. The current taxi position information can be obtained and stored in the taxi information file, and the current taxi position information corresponding to the current position information obtained from the customer by referring to the current taxi position information stored in the taxi information file can be obtained. It is possible to select the taxi that has been transmitted, and refer to the taxi company information stored in advance in the taxi company information file to extract the taxi company information of the taxi company to which the selected taxi belongs, and the extracted taxi company A tax that satisfies the ride request information obtained from the customer from the information and helps the customer to find a taxi The over information can be transmitted to the mobile phone terminal of the customer, is supportable form a provision to customers of the taxi information a taxi information providing support system.

In this invention, the computer at the support center stores the current taxi position information transmitted from the taxi in the taxi information file. In addition, while acquiring the customer's current position information and the boarding desire information transmitted from the customer's mobile phone terminal, these are stored in, for example, a customer memory.

Here, by referring to the taxi current position information stored in the taxi information file, a taxi transmitting the taxi current position information corresponding to the customer current position information obtained from the customer is selected, Further, the taxi company information of the taxi company to which the selected taxi belongs is extracted by referring to the taxi company information stored in the taxi company information file in advance. Thereafter, taxi information that satisfies the passenger's boarding desire information is extracted from the extracted taxi company information and transmitted to the mobile phone terminal of the customer by e-mail, for example.

Therefore, it is possible to provide the customer with the convenience of increasing taxi selectivity upon knowing the taxi information and quick dispatching, and to increase the opportunities for the taxi company to disseminate its information and to improve the actual running condition. The benefit is given.
In addition, since the customer can quickly obtain accurate taxi information including taxi company information in which the passenger riding desired information is reflected while staying at the place, it is more convenient.

According to a fourth aspect of the present invention, there is provided a passenger waiting system in which the passenger riding request information is the taxi company's fare system information and the customer can wait for a taxi to arrive at the customer's current position. This is a taxi information providing support system in which time is set and a customer waiting time can be calculated for each selected taxi.

According to this invention, the passenger boarding request information is the taxi company fee system information and the customer waiting time that the customer can endure to wait for the taxi to arrive at the customer's current position. The computer calculates the waiting time for each selected taxi.

Therefore, in addition to providing the same operation and effect as in the case of the third aspect of the present invention, the customer can request a taxi dispatch with peace of mind in terms of time and cost.

Further, the invention of claim 5 is a taxi information providing support system wherein the customer current position information is formed so as to be detectable by GPS of the customer.

In this invention, the customer current position information is detected by the GPS of the customer, that is, the GPS incorporated in the portable telephone terminal or connectable to the portable telephone terminal in another form.
Since the information is transmitted to the computer on the support center side via the mobile phone terminal, the same operation and effect as those of the inventions of claims 3 and 4 can be obtained. Even if it is, the accurate current position can be transmitted.

According to a sixth aspect of the present invention, there is provided a taxi formed so that the current taxi position information acquired from the taxi and the current customer position information transmitted from the portable telephone terminal can be displayed and output on the same screen. It is an information provision support system.

In this invention, the computer on the support center side can display and output, on the same screen, the current position information of the taxi obtained from the taxi and the current position information of the customer transmitted from the portable telephone terminal.

Therefore, in addition to providing the same operation and effect as in each of the third to fifth aspects of the present invention, taxi current position information corresponding to the customer current position information obtained from the customer is transmitted. Since the selection of a taxi that is coming can be switched not only automatically but also manually by a support operator or can be combined with manual operation and automatic operation, the usability can be further improved.

Furthermore, in the invention of claim 7, the selection of the taxi with reference to the taxi current position information wirelessly received from the taxi is performed by selecting a taxi centered on the customer current position related to the customer current position information acquired from the customer. It is a taxi information provision support system that is automatically performed in the area.

In this invention, the taxi selection by the support center side computer is performed by referring to the taxi current position information wirelessly received from the taxi, and determining a predetermined area centered on the customer current position related to the customer current position information acquired from the customer. Done automatically within. That is, all taxis within a predetermined area centered on the current customer position are selected.

Therefore, in addition to providing the same operation and effect as in each of the inventions according to claims 3 to 6, the customer can select a desired taxi from a large number of taxis, and the taxi company can also use the company. PR of information
Get more opportunities.

Further, according to the invention of claim 8, the selection of the taxi with reference to the taxi current position information wirelessly received from the taxi is performed in an order closer to the center of the customer current position according to the customer current position information acquired from the customer. This is a taxi information provision support system that is automatically performed for a predetermined number of vehicles.

In this invention, the taxi is selected by the support center-side computer in the order closer to the center of the current customer position associated with the current customer position information obtained from the customer, while referring to the current taxi position information wirelessly received from the taxi. And it is automatically performed for a predetermined number. That is, a predetermined number of vehicles close to the current customer position are selected.

Therefore, in addition to providing the same effects as those of the inventions of claims 3 to 6, it is possible to provide taxi information to customers while further reducing the load on the computer at the support center. Can be done more quickly.

Further, in the invention of claim 9, the selection of the taxi with reference to the taxi current position information wirelessly received from the taxi includes the taxi current position information and the customer current position information displayed on the same screen. This is a taxi information provision support system configured to be performed in response to the selection manual operation of the referred clerk.

In this invention, the selection of a taxi with reference to the current taxi position information wirelessly received from the taxi,
Since the selection and manual operation by the operator referring to the taxi current position information and the customer current position information displayed on the same screen are performed, the same operation and effect as in each of the inventions of claims 3 to 6 are effected. In addition to being able to play, taxi selectivity can be further expanded.

Furthermore, the invention of claim 10 supports current taxi position information including the current taxi position detected by the own vehicle's GPS and current status information indicating whether the taxi is an empty or real vehicle. This is a taxi information provision support system that can be wirelessly transmitted to the center.

In this invention, the taxi is the GP of the own vehicle.
In addition to the current taxi position information including the current taxi position detected in S, current status information indicating whether the vehicle is an empty vehicle or an actual vehicle can be wirelessly transmitted to the support center. In other words, the computer on the support center side can select a taxi corresponding to the customer's current position only for an empty taxi.

Therefore, in addition to providing the same operation and effect as in each of the third to ninth aspects of the present invention, further quick and accurate taxi selection can be performed.

Further, the invention according to claim 11 is a taxi information providing support system wherein the support center side computer is capable of wirelessly receiving a dispatch request from the portable telephone terminal and wirelessly transmitting a dispatch instruction to the taxi. It is.

In this invention, the portable telephone terminal displays and outputs the taxi information received from the support center side computer, for example. The customer refers to the taxi information and selects a desired taxi. Then, the mobile phone terminal transmits a dispatch request for the selected taxi to the computer on the support center side. Upon receiving the dispatch request from the mobile phone terminal, the computer at the support center wirelessly transmits a dispatch instruction to the selected taxi. A taxi can rush to the customer's current location.

Therefore, in addition to providing the same operation and effect as in each of the third to tenth aspects of the present invention, the customer can obtain taxi information and make a request for a desired dispatch on the spot.

[0043]

Embodiments of the present invention will be described below with reference to the drawings.

(First Embodiment) A taxi information provision support system suitable for carrying out the present taxi information provision support method is shown in FIGS. It is possible to acquire the customer's current position information and the boarding desire information of the customer transmitted from the mobile phone terminal 80 and acquire the taxi current position information transmitted from the taxi 50 to obtain the taxi information file 14.
Select a taxi that can be stored in the TX and transmits taxi current position information corresponding to the customer current position information obtained from the customer with reference to the taxi current position information stored in the taxi information file 14TX. Taxi 5 that can be selected with reference to the taxi company information stored in the taxi company information file 14TXC in advance.
The taxi company information of the taxi company 200 to which the “0” belongs is extracted, and from the extracted taxi company information, taxi information that satisfies the ride desire information obtained from the customer and is useful for the customer to search for the taxi 50 is carried by the customer. It can be transmitted (e-mailed) to the telephone terminal 80, and can be provided to assist in providing taxi information to customers.

In FIG. 1, a support center computer 10 is provided in the support center 100, and a taxi company computer 300 (antenna 300 A) is provided in each taxi company (trader) 200. Taxi company information can be transmitted from the taxi company computer 300 to the support center computer 10 (antenna 10B) via the data communication line (for example, ISDN) 2.

The information terminal mounted on each taxi 50, that is, the taxi mounted information terminal 60 (antenna 60A) and the support center side computer 10 (antenna 10A)
Information can be bidirectionally transmitted and received wirelessly via the taxi wireless communication line 1.

The customer's mobile phone terminal 80 (antenna 8
0C) and the support center side computer 10 (antenna 1)
0C), information can be transmitted / received (transmit / receive talk, e-mail) bidirectionally via the mobile phone line 3. 150
(150C) is a relay station (antenna).

First, the support center side computer 10
Are CPU 11, ROM 12, RAM, as shown in FIG.
13 (memory 13M), HDD 14, keyboard 15,
Each taxi company 200 includes a printer 16, a display device 17 (display 17IND, touch panel 17TPL), an interface 21 for the taxi wireless communication line 1, an interface 22 for the data communication line 2, and an interface 23 for the mobile phone line 3. It is arranged in the support center 100 that is operated jointly (consigned), and is formed so as to be able to perform a taxi information provision support business.

The HDD 14 has a taxi information file 1
4TX and a taxi company information file 14TXC are provided, and are used by being developed in the RAM 13.

The taxi information file 14TX includes FIG.
As shown in the table, taxi information (for example, taxi identifier “TXA1”, taxi current position information “1234567”
89 ", the current situation" vacant "or" actual ", and the customer waiting time" 15 min).

The taxi company information file 14TX
C, as shown in FIG. 4, taxi company information (for example,
Company name "TXA", telephone number "xxx-xxxxx-xx"
Xx ", taxi identifier" TXA1 ", fee structure" $ 3
00 yen / km "other service" with points ") is stored.

Next, the taxi mounted information terminal 60 is
As shown in the figure, CPU 61, ROM 62, RAM 63 (current position file 63M), display device 67 (display 67I)
ND, a touch panel 67TPL) and a GPS 70 (antenna 70A), which can transmit the taxi current position information and the like detected through the communication satellite line 5 to the support center side computer 10, and receive the dispatch arrangement from the support center side computer 10. it can.

As shown in FIG. 6, the mobile phone terminal 80
PU 81, ROM 82, RAM 83, (memory 83
M), button switch 84, display 85, transmission / reception section (M
IC & SPK) 86, a vibration notification unit (VIB) 87, and a mobile phone circuit 89 (antenna 80C) wirelessly connected to the mobile phone line 3 (relay station 150). Information and dispatch request can be sent to the support center computer 1
From 0, taxi information and dispatch arrangement can be received.

The GPS refers to a global positioning system (Global Positioning System) that receives radio waves transmitted from a plurality of satellites launched into low earth orbit and measures the longitude and latitude of the current position.
Positioning System).

Here, the computer 10 on the support center side, which is the support center side, wirelessly receives the taxi current information (current taxi position information and current status information) as the communication message shown in FIG. 16 from each taxi 50 (FIG. 9). (YES in ST40), the storage control means (CPU 1
1, the ROM 12) stores (updates) the taxi identifier (“TXA1”) and the current taxi position information (“123456789”) in the taxi information file 14TX shown in FIG. 3 (ST41). Further, in this embodiment, the current situation information ("vacant vehicle" or "actual vehicle") is also received and stored (updated) (ST42). This update time is
For example, every 2 min.

At this time, the current position display control means (CPU 1
1, ROM 12) stores current taxi position information (“123
Taxi 50 ("TXA
1 ") is displayed on the screen of the display device 17 as shown in FIG. 13 (ST43).

For this reason, the taxi 50 has a GPS 70
The current taxi position information ("123456789") detected (YES in ST70 of FIG. 12) is stored (updated) in the current position file 63M (ST71) and transmitted wirelessly to the support center side computer 10 (ST73) (FIG. 1). (See B1). In addition,
The current taxi position is displayed on the display device 67 (ST
72).

The support center side computer 10
When the taxi company information is received from the taxi company computer 300 (YES in ST44 in FIG. 9) (see C1 in FIG. 1), the communication message shown in FIG. 15 is stored in the taxi company information file 14TXC shown in FIG. Taxi company information (company name "TXA", telephone number "xxx-xx")
Xx-xxxx ", taxi identifier" TXA1 ", fee system" ¥ 300 / km ", and other services" with points ") (ST45). Times or when the company renews.

When the customer operates the button switch 84, the portable telephone terminal 80 issues a support request command (YES in ST50 of FIG. 10). Then, the guidance display control means (CPU 81, ROM 82) displays the waiting time designation guidance on the display 85.

As a result, the customer can select whether the waiting time is specified (YES in ST51), and operates the button switch 84 to specify and input the waiting time (for example, 7 minutes) (YES in ST52). If the waiting time is not specified (NO in ST51), it is not necessary to input the waiting time.

Then, the support request inquiry means (CPU 81,
The ROM 82) makes an inquiry to the support center side computer 10 as to whether or not the support request can be accepted. Upon receiving the acknowledgment response, the connection of the mobile phone line 3 is maintained.

Thus, when the customer inputs the customer's current position using the button switch 84 (YES in ST57), the customer's current position transmitting means (CPU 81, ROM 82) transmits the customer's current position using the communication message shown in FIG. Sends location information and the like to the support center side computer 10 by e-mail (S
T59). Prior to this, the customer's current position input on the display 85 is displayed (ST58), so that the correctness of the input or the like can be confirmed.

The designation of the selection method in the dotted line display column in FIG. 17 is a designation as to which of ST16 and ST18 in FIG.

Further, the customer may notify the support center side computer 10 of the customer's current position (ST60) by making a call using his own machine (80 ... 86) instead of inputting the customer's current position using the button switch 84. . In any case, the mobile phone number of the mobile phone terminal 80 is assigned. In addition,
ST54 to ST56 described in FIG. 10 for convenience will be described in the second embodiment.

In addition to the customer current location information, the passenger boarding request information (for example, the taxi company fee system information in addition to the above-mentioned customer waiting time) is also transmitted to the support center side computer 10.
(ST59) (see A1 in FIG. 1).

The support center side (support center side computer 10) receives the support request (Y in ST10 of FIG. 7).
ES), the storage control means (CPU 11, ROM 1
2) acquires the mobile phone number and stores it in the memory 13M (ST11).

The support operator operates the keyboard 15
When the customer's current position information notified from the customer is input using the touch panel 17TPL (YES in ST12), the input customer's current position information is also stored in the memory 13M (ST13). The received passenger boarding request information is also stored.

When the current customer position is received, the received current customer position information is automatically stored in the memory 13M (ST13).

Input (or wireless reception) in this way
As shown in FIG. 13, the displayed customer current position is displayed together with each taxi current position information on the screen of the display device 17, that is, on the same screen displaying the taxi current position information (ST14). In FIG. 13, the customer's current position is "C
s "." Ps "is the support center 1
00 is a location (position).

Taxi selection control means (CPU 11, RO
M12) is the taxi information file 14TX shown in FIG.
(ST15) to select a plurality of taxis 50 corresponding to the customer's current location.

In the case of this embodiment, the search within the area (YES in ST16) or the search for the number of units (Y in ST18)
ES) or manual designation (NO in ST16, N in ST18)
O) is previously settable. In the communication message of FIG. 17, there is also a case where it is specified by the customer. Customer designation is given priority.

Therefore, when the search in area is designated (YES in ST16), the taxi selection control means (11, 12) for example selects the taxis TXA1, TXA1 belonging to the area in the circular locus CR shown in FIG. TXH7, TXN1
0, TXB3 and TXC20 (ST1
7).

Further, the number search designation (YES in ST18)
Is established, the taxi selection control means (1
1, 12) are a predetermined number (for example, three) of taxi TXs set in advance in order of proximity to the customer Cs shown in FIG.
B3, TXH7 and TXC20 are selected (ST1
9).

However, manual designation (NO in ST16, ST
18), the support operator uses the touch panel 17TPL, that is, a plurality of taxis 50 displayed on the screen of FIG. Taxis (eg, TXB3, TXH7, TXC20 and T
XE2) Manual selection by touching (ST20)
can do.

When the taxi is selected by any of the above, the waiting time calculating means (CPU 11, ROM 12)
The waiting time required for each selected taxi 50 to reach the customer (Cs) is calculated (ST21). The calculated waiting time of each selected taxi 50 is stored in the memory 13M.
Is stored (ST22).

Subsequently, taxi company information extracting means (CP
U11, ROM 12) refers to the taxi company information file 14TXC shown in FIG. 4 (ST23 in FIG. 8) and extracts information (taxi company information) of each taxi company to which each selected taxi 50 belongs (ST24). .

Transmission file extraction / write control means (CPU 1
1, ROM 12) is a determination means (CPU 11, ROM 1
When it is determined that the waiting time (customer boarding desire information) which is the limit of the customer is specified by 2) (Y in ST25)
In ES), the taxi 50 whose calculated waiting time is within the customer waiting time (passenger boarding request information) and the taxi company information to which the taxi 50 belongs are extracted (YES in ST26), and written and stored in the transmission file 13SF (ST27). ).

When the extraction is completed (YES in ST28),
Transmission file transmission control means (CPU 11, ROM 12)
Transmits the transmission file 13SF by e-mail to the mobile phone terminal 80 in a communication message shown in FIG. 18 (ST29) (see A2 in FIG. 1).

If the portable telephone terminal 80 can receive the transmission file (13SF), that is, the taxi information (e-mail) (YES in ST61 of FIG. 11), the taxi information display control means (CPU 81, ROM 82) It is displayed on the display 85 (screen 85G) (ST62).

In the order of shorter waiting time shown in FIG.
Taxi information [for example, customer waiting time “waiting 5 minutes”, taxi “TXB3”, taxi company information (company “TXB”, telephone “△△△△-△△△△”, fee system “ $ 300 / km ")] is displayed (ST62).

Further, as shown in FIG. 14B, the taxi information [for example, the customer waiting time “waiting 10
Minutes, taxi "TXA1", taxi company information (company "TXA", telephone "$-$", fee system "$ 280 / km")] are displayed (ST62).

Thus, the customer can use his / her mobile phone terminal 80
One desired taxi 50 can be selected from the taxi information displayed on (display 85) (YES in ST63).

Then, the selected taxi transmission control means (CP
U81, ROM82) select the taxi (for example,
TXB3) is transmitted to the support center side computer 10 (ST64) (see A3 in FIG. 1). In addition, customers
It is also possible to call the taxi company (TXB) to request a dispatch.

When the support center-side computer 10 receives the selected taxi 50 as a vehicle allocation request from the mobile phone terminal 80 (YES in ST30 of FIG. 8), it transmits the vehicle allocation arrangement to the selected taxi 50 by radio (ST31). (See B2 in FIG. 1).

In the taxi 50, when the fact that the own vehicle is selected is wirelessly received (YES in ST74 of FIG. 12), the customer current position display control means (CPU 61, ROM 62)
The current position of the customer is displayed on the display device 67 (display 67IND) (ST75). The driver can know exactly where the customer is waiting, and immediately the customer waiting location (customer current location)
You can head to.

[0086] Then, when an acknowledgment response is input by touching the customer's current position displayed on the display 67IND using the touch panel 67TPL, for example,
Acknowledgment response transmission control means (CPU 61, ROM 62) wirelessly transmits an acknowledgment response to the support center (10) (ST7).
6) (see B3 in FIG. 1).

When the support center-side computer 10 wirelessly receives an acknowledgment response from the selected taxi 50 (YES in ST32 of FIG. 8), it transmits the fact to the mobile phone terminal 80 (ST33) (FIG. 1). A4). Then, the taxi information file 14TX is updated. At least update the taxi from an empty car to an actual car. Further, the transmission file 13SF relating to the customer (mobile phone terminal 80) is deleted (ST35).

When the portable telephone terminal 80 receives the acknowledgment response (YES in ST65 of FIG. 11), the display of the transmission file (13SF) is cleared (ST67). In the case where the acknowledgment response has not been received because the taxi 50 has become a real vehicle first (NO in ST65).
Can be cleared by operating the button switch 84 (YES in ST66, ST67). In this case, a re-support request may be made.

According to the first embodiment,
Support center side computer 1 in support center 100
0 to obtain the customer current location information transmitted from the mobile phone terminal 80 of the customer (FIG. 7).
ST11, ST13), and refers to the taxi current position information (see FIG. 16) transmitted from the taxi 50, and transmits the taxi current position information corresponding to the customer current position information acquired from the customer. A taxi 50 is selected (ST17, etc.), a customer waiting time equal to the time required for the selected taxi 50 to move from the current taxi position to the current customer position Cs is calculated (ST21), and taxi company information stored in advance is calculated. Referring to FIG. 15, taxi company information of the taxi company 200 to which the selected taxi 50 belongs is extracted, and the extracted taxi company information and the calculated customer waiting time are transmitted to the mobile phone terminal 80 of the customer.
A method can be implemented to assist customers in providing taxi information to help them find a taxi 50, so that customers can quickly provide accurate taxi information, including taxi company information and calculated wait times, while on the spot. The taxi 50 can be expected to improve operational efficiency. That is, the taxi company 200 is provided with the convenience of increasing the taxi selectivity upon knowing the taxi information and the convenience of quick dispatching, and the taxi company 200 is provided with more opportunities to disseminate the company information and to improve the actual driving condition. Given.

Further, by the computer processing in the support center side computer 10, the portable telephone terminal 80
Can provide not only the customer's current location information (for example, in front of the XX entrance) but also the passenger boarding request information (price system, etc.) transmitted from the customer. In addition to the convenience of increasing taxi selectivity and quick dispatch, taxi companies are given the opportunity to disseminate their information and the benefits of improving actual driving conditions, It is more convenient because accurate taxi information including taxi company information in which passenger riding desired information is reflected can be quickly obtained while staying at home.

The support center side computer 10
Stores the taxi current information (the current taxi position and the current situation information) transmitted from the taxi 50 in the taxi information file 14TX shown in FIG. 3 (ST1 in FIG. 7).
3) Then, while acquiring the customer's current position information and the boarding desire information transmitted from the mobile phone terminal 80 of the customer, these are stored in the customer memory 13M (ST13).

Here, referring to the taxi current position information stored in the taxi information file 14TX, the taxi 50 that has transmitted the taxi current position information corresponding to the customer current position information obtained from the customer is selected. (ST1
7, ST19 or ST20), and further refers to the taxi company information stored in advance in the taxi company information file 14TXC to extract the taxi company information of the taxi company to which the selected taxi 50 belongs (ST24 in FIG. 8).
Let it.

Thereafter, taxi information that satisfies the passenger's boarding desire information and helps the customer to search for the taxi 50 is extracted from the extracted taxi company information, and is transmitted to the mobile telephone terminal 80 of the customer by e-mail. (ST29).

Therefore, it is possible to provide the customer with the convenience of expanding taxi selectivity and knowing the taxi information quickly, and to increase the chance of disseminating the company information to the taxi company and to improve the actual running condition. The benefit is given.
In addition, since the customer can quickly obtain accurate taxi information including taxi company information in which the passenger riding desired information is reflected while staying at the place, it is more convenient.

[0095] In addition, the information of the passengers who wants to ride
Taxi 50 at the current fee position information and the customer's current location
Is set as a customer waiting time that the customer can endure in order to wait for the arrival, and the customer waiting time is the selected taxi 5
Since it can be calculated for each 0 (ST21 in FIG. 7), the customer can request a taxi dispatch with ease in terms of time and cost.

Also, the current taxi position information obtained from the taxi 50 and the current customer position information transmitted from the portable telephone terminal 80 can be displayed and output on the display device 17 shown in FIG. The selection of the taxi 50 that has transmitted the taxi current position information corresponding to the customer current position information obtained from the customer can be switched not only automatically but also manually by a support operator (clerk) or manually and automatically. Can also be combined.
That is, usability can be further improved.

Further, the taxi selection referring to the taxi current position information wirelessly received from the taxi 50 is automatically performed within a predetermined area centered on the customer current position Cs related to the customer current position information obtained from the customer ( (YES in ST16 in FIG. 7, ST17), the customer can select (request) a desired taxi from a large number of taxis, and the taxi company 200 can obtain more opportunities for PR of company information.

Further, the taxi selection referring to the taxi current position information wirelessly received from the taxi 50 is automatically performed for the predetermined number of vehicles in the order close to the customer current position Cs related to the customer current position information acquired from the customer. Yes (Fig. 7
(YES in ST18, ST19), the taxi information can be provided to the customer more quickly while reducing the load on the computer 10 on the support center side.

Further, the taxi selection referring to the taxi current position information wirelessly received from the taxi 50 is performed by selecting the operator referring to the taxi current position information and the customer current position information displayed on the same screen (see FIG. 13). The operation can be performed by reflecting the manual operation (NO in ST16 of FIG. 7, ST
(18, NO, ST20) can be selectively switched, so that the selectivity of the taxi 50 can be expanded.

Furthermore, the taxi 50 is the GP of the own vehicle.
The current taxi position information including the current taxi position detected in S70 (YES in ST70 of FIG. 12) and the current status information indicating whether the vehicle is an empty vehicle or an actual vehicle are wirelessly transmitted to the support center 100 (10) (ST73). Can make quicker and more accurate taxi selection.

Further, the support center side computer 10 can receive the dispatch request from the mobile phone terminal 80 (YES in ST30 of FIG. 8) and issue the dispatch instruction to the taxi 5 concerned.
0 (ST31), the customer can obtain the taxi information and make a request for the dispatch at the spot (the customer's current location).
Can rush to the customer's current location.

(Second Embodiment) The second embodiment has the same basic configuration and functions as those of the first embodiment, but the current customer position information is based on the GPS of the customer. It is formed to be detectable.

That is, the portable telephone terminal 80 shown in FIG.
In addition, a GPS including a GPS antenna is incorporated. Note that the GPS may be formed from an independent portable terminal having a different form from the portable telephone terminal 80.

Thus, in the case of the second embodiment (YES in ST54 of FIG. 10), the customer current position information is GP
S automatically detected and the automatically detected customer current position (C
s) is displayed on the display device 85 (ST55), and is (or directly) supported by the support center 100 via the mobile phone terminal 80.
The electronic mail is transmitted (or transmitted wirelessly) to the support center side computer 10 disposed in the inside (ST56).

Therefore, according to the second embodiment, it is possible to obtain the same operation and effect as in the first embodiment, and furthermore, even if there is a geographical uncertainty, the customer can obtain accurate information. The current position can be transmitted quickly.

In the first and second embodiments described above,
Although the communication between the support center side computer 10 and the mobile phone terminal 80 has been described as being based on the transmission / reception (transmission / reception, e-mail) function of the mobile phone terminal 80 itself, the communication between the two 10 and 80 is not described. You may construct so that it can be performed by a wireless communication system. In this case, it is preferable that each taxi company cooperate to lend a customer (member), for example, a mobile phone terminal with a wireless transmission / reception function.

[0107]

According to the first aspect of the present invention, the support center refers to the taxi current position information transmitted from the taxi and selects the taxi corresponding to the customer current position information obtained from the customer by computer processing. Let the selected taxi calculate the customer waiting time equal to the time required to move from the current taxi position to the current customer position, and refer to the taxi company information to extract the taxi company information of the taxi company to which the selected taxi belongs. The extracted taxi company information and the calculated customer waiting time are transmitted to the customer's mobile phone terminal to assist the customer in providing taxi information to help the customer find a taxi. You can quickly get accurate taxi information including taxi company information and calculated customer waiting time while staying at the place, Improvement of operational efficiency as well it can be expected. In other words, customers are provided with the convenience of expanding taxi selectivity based on knowledge of taxi information and the convenience of quick dispatch, and provide taxi companies with the opportunity to disseminate their information and improve the actual driving condition. Given.

According to the second aspect of the present invention, the support center refers to the taxi current position information transmitted from the taxi by computer processing and selects a taxi corresponding to the customer current position information obtained from the customer. Then, the taxi company information to which the selected taxi belongs is extracted by referring to the taxi company information, and the taxi company information satisfying the passenger riding desired information is transmitted from the extracted taxi company information to the customer's mobile phone terminal, Since this is a taxi information provision support method for supporting provision of taxi information for searching for a taxi, as in the case of the first aspect of the present invention, it is possible to expand taxi selectivity based on knowledge of taxi information on the customer side and quickly The convenience of dispatching cars is given, and the taxi companies benefit from increased opportunities to disseminate information about the company and improved running conditions. In addition, since the customer can quickly obtain accurate taxi information including taxi company information in which the passenger riding desired information is reflected while staying at the place, it is more convenient.

According to the third aspect of the present invention, the support center computer can acquire the current position information of the customer and the desired ride information from the portable telephone terminal of the customer, and can acquire the current position information of the taxi from the taxi, and The taxi company that can be stored in the information file and that can transmit the taxi current position information corresponding to the customer current position information by referring to the stored taxi current position information can be selected and the taxi company stored in the taxi company information file With reference to the information, the taxi company information of the taxi company to which the selected taxi belongs is extracted, and from the extracted taxi company information, taxi information satisfying the passenger's desired ride information and helping the customer to search for a taxi is provided to the mobile phone terminal. The taxi information provision support system was formed so that it could be sent to the customer, so the customer learned the taxi information Given the benefit of expanding taxi selectivity and rapid given the convenience of vehicle allocation and improve the growth and the actual run state known how opportunities of their information a taxi company in. In addition, the customer can quickly obtain accurate taxi information including taxi company information reflecting the passenger riding desire information while staying at the place, which is more convenient.

[0110] According to the invention of claim 4, the passenger riding desire information is the taxi company fee system information and the customer waiting time in which the customer can endure to wait for the taxi to arrive at the customer's current location. And the waiting time for the customer can be calculated for each selected taxi, so that the same effect as that of the invention of claim 3 can be obtained, and the customer is cheaper in terms of time and price. You can request a taxi dispatch with your heart.

Further, according to the invention of claim 5, since the customer current position information is formed so as to be detectable by the GPS of the customer, the same effect as in each of the inventions of claims 3 and 4 can be obtained. In addition to being able to play, the customer is also able to transmit an accurate current location despite geographic ambiguities.

Further, according to the invention of claim 6, the current taxi position information acquired from the taxi and the current customer position information transmitted from the portable telephone terminal are formed so as to be displayed and output on the same screen. Therefore, in addition to the effects similar to those of the inventions of claims 3 to 5, it is possible to transmit the taxi current position information corresponding to the customer current position information obtained from the customer. Since the selection of a taxi can be switched not only automatically but also to a manual operation by a support operator or a combination of the manual operation and the automatic operation, the usability can be further improved.

Further, according to the present invention, the selection of the taxi with reference to the taxi current position information wirelessly received from the taxi can be performed by selecting a taxi centered on the customer current position related to the customer current position information acquired from the customer. Since it is formed to be automatically performed within the taxi, the same effect as in each of the inventions according to claims 3 to 6 can be obtained, and in addition, customers can select a desired taxi from a large number of taxis. Taxi companies can get more opportunities to publicize their information.

Further, according to the invention of claim 8, the selection of a taxi with reference to the taxi current position information wirelessly received from the taxi is performed in an order closer to the center of the customer current position according to the customer current position information acquired from the customer. In addition, since the processing is automatically performed for a predetermined number, the same effects as those of the inventions of claims 3 to 6 can be obtained. Taxi information can be provided to customers more quickly while reducing the load.

According to the ninth aspect of the present invention, the selection of a taxi with reference to the taxi current position information wirelessly received from the taxi refers to the taxi current position information and the customer current position information displayed on the same screen. Since it is formed to reflect the manual operation of the staff in charge,
In addition to achieving the same effects as in each of the inventions of claims 3 to 6, it is possible to further increase the selectivity of taxis.

Furthermore, according to the tenth aspect of the present invention,
Claim 3 is configured so that taxi current position information including the taxi current position detected by the GPS of the own vehicle and current status information indicating whether the taxi is an empty vehicle or an actual vehicle can be wirelessly transmitted to the support center. In addition to the effects similar to the effects of the inventions of claims 9 to 9, the taxi can be selected more quickly and accurately.

Furthermore, according to the eleventh aspect of the present invention,
11. The support center side computer is configured to be able to wirelessly receive a dispatch request from a mobile phone terminal and transmit a dispatch command to the taxi by radio.
In addition to the effects similar to those of the inventions described above, the customer can obtain the taxi information and make a request for dispatching the vehicle on the spot (customer current position).

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram showing a first embodiment of the present invention.

FIG. 2 is a block diagram for explaining a computer on the support center side.

FIG. 3 is a diagram for explaining a taxi information file.

FIG. 4 is a diagram for explaining a taxi company information file.

FIG. 5 is a block diagram for explaining a taxi mounted information terminal.

FIG. 6 is also a block diagram for explaining a mobile phone terminal.

FIG. 7 is also a flowchart (1) for explaining the operation of the support center-side computer.

FIG. 8 is also a flowchart (2) for explaining the operation of the support center-side computer.

FIG. 9 is also a flowchart (3) for explaining the operation of the support center-side computer.

FIG. 10 is a flowchart (1) for explaining the operation of the customer's mobile phone terminal.

FIG. 11 is a flowchart (2) for explaining the operation of the customer's mobile phone terminal.

FIG. 12 is a flowchart for explaining the operation of the taxi information terminal;

FIG. 13 is a diagram for explaining an example of how the taxi current position information and the customer current position information are displayed on the same screen.

FIG. 14 is a diagram for explaining an example of a display mode of taxi information on the mobile phone terminal screen.

FIG. 15 is also a diagram for explaining a communication message from the support center side computer to the mobile phone terminal.

FIG. 16 is a view for explaining a communication message from the taxi information terminal to the support center side computer.

FIG. 17 is also a diagram for explaining a communication message from the mobile phone terminal to the support center side computer.

FIG. 18 is also a diagram for explaining a communication message from the support center side computer to the mobile phone terminal.

[Explanation of symbols]

 1 Taxi wireless communication line 2 Data communication line 3 Mobile phone line 10 Computer at support center 11 CPU 12 ROM 13 RAM 13M memory 13SF Transmission file (taxi information) 14 HDD 14TX Taxi information file 14TXC Taxi company information file 50 Taxi 60 Taxi loading information Terminal 63M Current location file 67 Display device 70 GPS 80 Mobile phone terminal 83 RAM 83M memory 84 Button switch 85 Display 100 Support center 200 Taxi company 300 Taxi company computer

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI theme coat ゛ (Reference) H04B 7/26 H04B 7/26 J F term (Reference) 5H180 AA14 BB05 BB15 FF05 FF13 5J062 AA08 BB01 CC07 5K067 AA34 BB04 DD00 EE02 EE07 EE12 FF02 FF23 JJ52

Claims (11)

[Claims] Claims 1. A support center is made to acquire customer current position information transmitted from a mobile phone terminal of a customer by computer processing, and is obtained from the customer by referring to current taxi position information transmitted from a taxi. Select a taxi that has transmitted the taxi current position information corresponding to the customer current position information, and set a customer waiting time equal to the time required for the selected taxi to move from the taxi current position to the customer current position. The taxi company information of the taxi company to which the selected taxi belongs is extracted by referring to the pre-stored taxi company information, and the extracted taxi company information and the calculated customer waiting time are carried by the customer. A taxi information provision support method that transmits to a telephone terminal to provide taxi information to help customers find a taxi. 2. A support center is made to obtain, by computer processing, customer current location information and passenger riding desire information transmitted from a mobile phone terminal of the customer, and refers to taxi current location information transmitted from a taxi. The user selects the taxi that has transmitted the taxi current position information corresponding to the customer current position information obtained from the customer, and refers to the taxi company information stored in advance to change the taxi company information to which the selected taxi belongs. A taxi that extracts and sends taxi company information that satisfies the desired passenger ride information from the extracted taxi company information to the mobile phone terminal of the customer, thereby assisting the customer in providing taxi information useful for finding a taxi. Information provision support method. 3. The support center side computer is capable of acquiring the customer's current position information and the boarding desire information of the customer transmitted from the mobile phone terminal of the customer and acquiring the taxi current position information transmitted from the taxi. Taxi that can be stored in the taxi information file and transmits the taxi current position information corresponding to the customer current position information obtained from the customer with reference to the taxi current position information stored in the taxi information file The taxi company information of the taxi company to which the selected taxi belongs can be extracted by referring to the taxi company information stored in advance in the taxi company information file, and the taxi company information can be obtained from the extracted taxi company information. Taxi information that satisfies the desired ride information and helps the customer to search for a taxi. A taxi information provision support system that can be transmitted to a talk terminal and can support the provision of taxi information to customers. 4. The passenger boarding request information is the fare system information of the taxi company and a customer waiting time that the customer can endure in order to wait for a taxi to arrive at the customer's current position. 4. The taxi information provision support system according to claim 3, wherein the time is formed so as to be calculated for each of the selected taxis. 5. The method according to claim 5, wherein the customer current location information is a G
The taxi information provision support system according to claim 3 or 4, wherein the taxi information provision support system is formed so as to be detectable by the PS. 6. The taxi current position information obtained from the taxi and the customer current position information transmitted from the mobile phone terminal are formed so as to be displayed and output on the same screen. The taxi information provision support system described in any one of the above. 7. The selection of the taxi with reference to the taxi current position information wirelessly received from the taxi is automatically performed within a predetermined area centered on the customer current position according to the customer current position information acquired from the customer. 7. The taxi information providing support system according to claim 3, wherein the taxi information is provided. 8. The selection of the taxi with reference to the taxi current position information wirelessly received from the taxi is automatically performed for a predetermined number of vehicles in an order closer to the center of the customer current position according to the customer current position information acquired from the customer. The taxi information provision support system according to any one of claims 3 to 6, wherein the taxi information provision support system is configured to be performed in an automated manner. 9. A manual operation of selecting a taxi referring to the taxi current position information wirelessly received from the taxi and referring to the taxi current position information and customer current position information displayed on the same screen. 7. The method according to claim 3, wherein the operation is performed in accordance with the following.
The taxi information provision support system described in any one of the above. 10. The taxi is formed so as to be able to wirelessly transmit taxi current position information including a taxi current position detected by GPS of the own vehicle and current status information indicating whether the taxi is an empty vehicle or an actual vehicle to a support center. The taxi information provision support system according to any one of claims 3 to 9, wherein: 11. The computer on the support center side,
The taxi information provision support system according to any one of claims 3 to 10, wherein a dispatch request is wirelessly received from the mobile phone terminal and a dispatch instruction is wirelessly transmitted to the taxi.