JP2002209029A - Communication discrimination device, communication discrimination method, allowance calculation device and allowance calculation method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication discrimination device, a communication discrimination method, an allowance calculation device and an allowance calculation method that can efficiently manage the communication cost for tele-workers and mobile workers. SOLUTION: The communication discrimination device records work hours of a prescribed worker, discriminates communication recordings of the prescribed worker and automatically discriminates whether the communication executed by the prescribed worker is business communication or private communication by the prescribed worker on the basis of the work hours of the prescribed worker and communication recordings of the prescribed worker.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone, a facsimile apparatus, a portable telephone, etc.
The present invention relates to an apparatus, a method, and a system for managing public communication and private communication of a worker in a company that employs a worker such as a teleworker or a mobile worker who works while using a telephone.

[0002]

2. Description of the Related Art Conventionally, each organization such as a company, an organization, and a public institution employs an employment worker (hereinafter referred to as "worker") who engages in clerical work, sales work, and technical work that does not require large facilities. As a work place, secure office space as your own real estate or by lease agreement,
Workers usually arrive at the office space by the start of employment using public transportation, private cars, or the like, gather, and perform collective work within a predetermined working time.

In the office space, a telephone,
Equipped with a copier, a facsimile, a computer, a computer network, etc., the efficiency of various tasks has been achieved.

[0004] This collective work practice is a relatively new phenomenon that has been adopted for the efficient operation of factories since the industrial revolution in the history of mankind. The harmful effects of collective work such as air pollution due to the increase in cars have become remarkable, and communication infrastructure such as the Internet and various communication technologies have become available. As a result, collective work is not necessarily an indispensable form of work for the organization and its employees, but rather, workers belonging to the same organization,
Attention has been paid to the idea of distributed work in which employees work at their homes or favorite places to carry out the objectives of the organization as a whole.

At present, as an embodiment of distributed work in an organization such as a company, telework (or telecommuting,
Telecommuting) and mobile work.

In teleworking, one room of each worker's home is used as a work space (home office), and a plurality of home offices distributed to remote locations are connected by a communication line, and a home communication terminal device such as a telephone and a facsimile is used. By using the communication application system,
It is common to make the necessary communication between each worker. In this case, as a communication line, a subscriber telephone network, an ISDN network,
An Internet dedicated line or the like is used, and a groupware system or the like is used as the communication application system through the communication line. In addition, the worker may work in a satellite office, a telecottage, or the like prepared by an affiliated organization, a local government, or the like, instead of the home office.

On the other hand, in mobile work, mainly
Employees engaged in sales and maintenance work use the seats of cars, public transportation, and restaurants used for customer visits as temporary work places (mobile offices). It is common to make necessary communication between workers by using a mobile communication terminal device and a communication application system. In this case, a mobile phone network, a PHS network, or the like is used as a communication line, and a groupware system or the like is used as the communication application system through the communication line as in the case of telework.

As described above, conventionally, when a worker belonging to an organization performs distributed work as a teleworker or a mobile worker, a communication application system such as a telephone, a mobile phone, and groupware is mainly used.
It is common to work in contact with other workers.

[0009]

However, in the conventional telework or mobile work, the following two problems potentially exist mainly in work management.

[0010] That is, the first problem is related to the management of the working hours of workers, and the second problem is related to the cost management of communication costs such as telephones, facsimile machines and mobile phones used by workers. is there.

First, the first problem (a problem relating to management of working hours of workers) will be considered.

In general, when managing the working hours of each worker in an organization such as a company, the working hours are fixedly determined and the working hours are flexible (when a so-called flextime system is adopted). However, in each case, records of actual working hours of each worker are generally managed by using time clock equipment, or by submitting work records by self-report of workers. is there. In any case, in the case of collective work, workers are usually in a state where they can visually recognize each other, so that no particular problem has arisen with regard to management of working hours.

However, in distributed work such as telework and mobile work, each worker starts working at his home office or goes out of his home and heads for a place to visit. Therefore, in a company or the like, a management problem occurs. The same applies to the start and end of a break and the end of work. Therefore, in telework and mobile work, each worker generally reports his or her working hours to the manager using communication means.

By the way, according to the “Teleworking Practice Manual” published by the Japan Satellite Office Association in April 1997, as a specific example of the working time management of teleworking, “time card (start time and end time) Report by satellite office) or by telephone (home office) ”(page 58 of the book).

The invention "distributed office system and its management method" described in Japanese Patent Application No. 11-302309 is mainly intended for distributed workers working in home offices, and is a type of groupware system. In the present invention, in the control box displayed on the display screen of the terminal device used by workers, each button of work start, work interruption, work end is displayed, the worker, these By instructing the button, information on the working hours of the worker is transmitted and recorded as "work time information" from the terminal device to the office manager database provided in the connected server device via the communication line.

As described above, the first problem (problem relating to the management of working hours of distributed workers) has recently been addressed by telephone communication via a communication line or the above-mentioned Japanese Patent Application No. Hei 11 (1999) -207.
As described in JP-A-302309, information on the working hours of distributed workers can be transmitted to and managed by a company or the like belonging to the organization by automatic recording or the like by a groupware system.

Next, the second problem (problem management of communication costs such as telephone, facsimile, or portable telephone used by a worker) will be considered.

According to the "Telework Practice Manual" published by the Japan Satellite Office Association, one of the ways to cover the cost of a home office is "how much the company pays for business expenses in the home office. No. 71, "Communication costs can be borne by the company by clarifying the division of burden by setting up a company-contracted telephone line and setting up toll-free numbers for the company." It is explained on the page.

Therefore, it is generally recognized that the telecommunications expenses used by a teleworker whose home is a home office for business use are borne by a company or the like to which the teleworker belongs. As described above, even if a company-contracted telephone line is installed in a home office, or if a company sets a toll-free number, it is not always possible to solve the communication cost burden problem for all teleworkers.

That is, for example, even if an attempt is made to install a telephone line under a company contract, it is impossible to install a new line in addition to the existing home telephone line because of the telephone wiring facilities at home. In many cases, it is necessary to use telephones and facsimile machines connected to existing home telephone lines for business use. In this case, private telephone charges must be distinguished from public telephone charges (business telephone charges). Without
The problem that the distinction is complicated arises. Conversely, if a company-contracted telephone line is set up in a home office in your home, and you cannot set up a home-use telephone line in that home office, you can use your If you make a business call, the company will bear the cost,
There is a problem that this is irrational.

[0021] Further, when "toll-free setting for a company" is performed, a telephone line for an incoming billing contract is set up in a main office of a company or the like to which the worker belongs, and the worker receives a telephone line from the home office or the like. If you call, even if you use your home phone line, you won't expect to pay for calls at home. However, business phones
Calls are not necessarily made only to the location of the company to which they belong, but also to customers and other business partners and inquiries, etc. There is a problem that even if an agreement is made to make a telephone call to a company, not all communication costs can be paid by the company.

[0022] The above-mentioned problem is the same in mobile workers. Therefore, no matter who the subscriber of the telephone line is, a method of accurately separating public and private calls and establishing a method of fairly sharing the cost is established. is necessary.

By the way, as a method of distinguishing between a public call and a private call, if the call is during working hours, it is regarded as a public call, and if it is not working hours, it is regarded as private. It is considered most reasonable to manage the cost burden by considering it as a telephone call. However, there is a problem that executing the above concept using only existing technologies and services is a considerably complicated task.

That is, whether a telephone line such as a general subscriber telephone line or a mobile communication line such as a cellular phone service, recording of time relating to individual telephone calls (including facsimile communication and data communication) is performed. By requesting information on individual communication charges to the telephone company, etc.
It is possible to receive a statement including billing for each call.

However, the working time record including the start time, the end time, the break start time, the break end time, etc. of the worker and the call start described in the specification including the charge for each call sent from the telephone company. The time and each other are referred to each other, and it is determined manually whether each individual call described in the specification is a public call or a private call, and it is determined that the call is a public call. The work of adding and summing up communication charges,
There is a problem that it is very complicated for a worker in charge or a general affairs person such as a company to which the worker belongs to to execute manually.

As described above, the point of managing the working hours of the worker who performs the conventional telework or mobile work is as follows.
Although the groupware system can be automatically managed, there remains a problem that the communication cost of the telephone, facsimile, mobile phone, or the like used by the worker cannot be efficiently managed.

As described above, the problem that the cost of communication performed by teleworkers and mobile workers cannot be efficiently managed is a major obstacle for companies and the like to adopt a distributed work system such as telework and mobile work. is there.

An object of the present invention is to efficiently manage the cost of communication performed by teleworkers and mobile workers.

Another object of the present invention is to easily manage expenses for teleworkers and mobile workers.

[0030]

According to the present invention, the working time of a predetermined worker is recorded, the communication record of the predetermined worker is discriminated, and the working time of the predetermined worker and the predetermined working time are recorded. The official communication or the private communication by the predetermined worker is automatically determined based on the communication record of the worker.

[0031]

DESCRIPTION OF THE PREFERRED EMBODIMENTS [First Embodiment] FIG. 1 is a diagram showing a configuration of a public communication fee calculation device FC1 according to a first embodiment of the present invention.

First, the public communication fee calculating device FC1 is composed of a combination of a plurality of user terminal devices 15, 16, 17 and one host server device 11, and a plurality of user terminal devices 15, 16, 17 are provided. By simultaneously connecting to the host server device 11 via a communication line, various functions as a groupware system are realized.

In the public communication charge calculating device FC1, the host server device 11 is installed in the main office (the head office or the like of various organizations such as companies that introduce telework and mobile work) MO, and the LAN (L) in the main office is used.
Ocal Area Network) 12.

The host server management terminal 13 installed in the main office MO is a personal computer 1
8 and host server management terminal software 18-
And the personal computer 18 is connected to the LAN 1
2 is connected to the host server device 11.
Further, an image scanner 18-2 and a printer 18-3 may be connected to the personal computer 18.

The teleworker device 15 is a device used by a teleworker who works in a home office, is used as a user terminal device, and includes a personal computer 18, user terminal software 19,
And a telephone 20. The personal computer 18 and the user terminal device software 19 are user terminal devices constituting a groupware system.

The telephone 20 can make telephone calls with different users via a PSTN line (general subscriber line) or an ISDN line, and a telephone with a facsimile function may be used.

The personal computer 18 is connected to the host server device 11 from the Internet 21 via the LAN 12.

The mobile worker's equipment 16 is a mobile worker's equipment used in a mobile office in a car, transportation, hotel, restaurant or the like on the go, and includes a portable personal computer 22 and a user terminal device. Software 19 and a mobile phone 23.

The portable personal computer 22 and the user terminal device software 19 are user terminal devices constituting the public communication charge calculation device FC1. The mobile telephone 23 is capable of making telephone calls between different users via a mobile telephone network line, a PHS (simplified mobile telephone network) line, or another mobile communication network. Further, the portable personal computer 22 is connected to the LAN 12 from the Internet 21 via a mobile communication network.
Is connected to the host server device 11 through

The equipment 17 for the worker who is a mobile worker is an equipment used for a mobile worker who works in a mobile office in a car, a transportation facility, a hotel, a restaurant, or the like on the go. And a telephone 23. The portable information terminal 24
It is a user terminal device that constitutes the public communication fee calculation device FC1, and uses the mobile phone 23 to work.

The mobile phone 23 is a mobile communication network 1 including a mobile phone network line or a PHS (simplified mobile phone network) line.
Via -B, it is possible to call each other between different users. The portable information terminal 24 is connected to the mobile communication network 1-B or another mobile communication network 1-B.
A is connected to the host server device 11 from the Internet 21 via the LAN 12 via A.

FIG. 2 is a diagram showing an appearance of the host server device 11 in the above embodiment.

In the host server device 11, the floppy (registered trademark) disk drive 2-1 enables external data input using a floppy disk.

The CD-ROM disk drive 2-2 includes:
External data can be input using a medium such as a CD-ROM or a CD-R. The magnetic tape drive 2-3 is
External data can be input using a medium such as a digital magnetic tape. The internal hardware of the host server device 11 employs a PC server hardware configuration using a Pentium central information processing device manufactured by Intel.

FIG. 3 is a diagram showing a software configuration of the host server device 11 in the above embodiment.

The software included in the host server device 11 includes a software program developed using C ++ language and the like and an existing software program.
W (Operating System)
WindowsNT (registered trademark of Microsoft Corporation in the United States)
Is adopted.

The software configuration of the host server device 11 includes a server manager unit 3-1 and an image transmission / reception processing unit 3
-2, dynamic Web server section 3-3, external data conversion section 3-4, database connector section 3-5, Win
dowsNT (registered trademark of Microsoft Corporation, USA) 3-
6, a database unit 3-7, and a time management unit 3-10
And an external storage input / output unit 3-11 and a database control unit 3-12.

FIG. 4 is a diagram showing a hardware configuration of the user terminal device (device used for teleworker) 15 in the above embodiment.

The user terminal device 15 mainly includes a personal computer 18 and the user terminal device software 1.
9 as well as a video camera 4
-1 is connected to a video input terminal provided in the main body of the personal computer 18. Further, a display, a keyboard, a mouse, and the like are connected to input / output terminals corresponding to respective devices provided in the main body of the personal computer 18, respectively.

FIG. 5 is a diagram showing the configuration of the user terminal device software 19 in the above embodiment.

The user terminal device software 19 is a software program mainly developed using the C ++ language or the like, and has an OS (Operating System).
Windows 95 (registered trademark of Microsoft Corporation in the United States) is adopted as m).

The user terminal device software 19 is
Windows / dialog section 72, program component section 73, signal line 74, HTML section 75
And a Web Browser (component) unit 76
And is constituted by.

Next, the operation of each unit in the public communication fee calculation device FC1 will be described.

Here, in order to simplify the explanation, each user has already completed the connection to the host server device 11 by using the respective user terminal devices 15, 16 and 17, and the public communication fee calculation device FC1 It is assumed that usage has started.

FIG. 6 shows a screen 15D of the user terminal device 15.
Is a diagram showing a public communication fee calculation device FC1 displayed in FIG.

On the screen 15D of the user terminal device 15, an image 81 of the work status of another user, a work status data display section 82 for displaying character information as the work status data of the user, and a virtual Typical office space 83 is displayed.

The work status image 81 of the user is an image captured by the camera 4-1 provided in the user terminal device 15 used by the user.

Next, the processing operation of an image photographed by the camera 4-1 will be described.

The image picked up by the camera 4-1 is input from the video camera 4-1 of each user to the personal computer 18 through the video input terminal of the personal computer main body. Is compressed and encoded by the host server device 11 via the signal line 74.
Will be transferred promptly.

Upon receiving the compressed image, the host server device 11 sends the server manager unit 3-3 to all other user terminal devices other than the user terminal device 15 that captured the image.
1. The image transmission / reception processing unit 3-2 transmits the received compressed image.

The other user terminal devices 16 and 17 convert the received compressed and coded image using the image decompression display program component of the program component unit 73,
The work status of the private office space is displayed as an image on each screen.

Next, the user's work status data display section 82
The processing operation of the character information displayed in FIG.

At the top of the work status data display section,
The name of the user is displayed. Information on this name is stored in the database unit 3-7 of the host server device 11.
Is stored as information (user registration information) regarding the name of the user.

FIG. 7 is a diagram showing an outline of information stored in the database unit 3-7 in the above embodiment.

The user name is stored in the user registration information data file of the information stored in the database section 3-7, and this information (character string) is transmitted from the database section 3-7 of the host server device 11. Via the database connector unit 3-5, the dynamic Web server unit 3-3, and the server manager unit 3-1 to the user work status data program component included in the program component unit 73 of the user terminal device. Thereby, it is displayed on the screen of the user terminal device.

The public communication fee calculating device F of the above embodiment.
The purpose of C1 is to notify the work status of each user to other users, and to record the work status of each user in the database unit of the host server device 11. In addition, the user is obliged to input the work status data from his / her own user terminal device by a manual operation, and each user is displayed in a portion different from the private room office area display on the screen of the user terminal device. An input operation is performed from the control box 8-1.

FIG. 8 is a diagram showing the control box 8-1 in the above embodiment.

When the user designates a “start work” button 8-2 included in the control box 8-1 with a mouse provided on the user terminal device, the information is displayed in the Windows / Software of the user terminal device software 19. D
From the ia1og section 72 to the program component section 7
3 is transferred to the server manager unit 3-1 of the host server device 11 via the server communication program component 3.

The server manager unit 3-1 records this information in the database unit 3-7 together with the current time.
Further, the work status data display program component which is a part of the private office display on the screen of each user terminal device is immediately used by using the work status data display program component in the program component portion 73 of all other user terminal devices. , "Working" is displayed.

The current time is represented by WindowsN
The current time is stored in the time management unit 3-10 of T3-6, and the database unit 3-7 can obtain the current time by referring to this.

Further, the user operates the control box 8
When the "break start" button 8-3 included in -1 is instructed by a mouse provided in the user terminal device, the information is displayed in the Windows of the user terminal device software 19.
From the s / Dialog unit 72 via the server communication program component of the program component unit 73, the server manager unit 3-1 of the host server device 11
Is forwarded to

The server manager section 3-1 records information indicating that the "rest start" button 8-3 has been pressed in the database section 3-7 together with the current time.
Immediately using the work status data display program component in the program component unit 73 of all other user terminal devices, the work status data display unit 82 which is a part of the private room office display on the screen of each user terminal device.
Displays a character string of "during break".

Next, in the same manner as described above, the user operates the “end break” button 8-included in the control box 8-1.
4 is indicated by a mouse provided in the user terminal device, the information indicating that the “end of break” button 8-4 has been pressed is displayed in the Win19 of the user terminal device software 19
The data is transferred from the dows / Dialog unit 72 to the server manager unit 3-1 of the host server device 11 via the server communication program component of the program component unit 73.

The server manager section 3-1 records the information indicating that the "end of break" button 8-4 has been pressed in the database section 3-7 together with the current time, and further immediately records all other user terminals. Using the work status data display program component in the program component unit 73 of the device, the display of the work status data display unit 82, which is a part of the private room office display on the screen of each user terminal device, is returned to “working”. ,indicate.

Finally, similarly to the above, the user operates the “end work” button 8 included in the control box 8-1.
When the user designates -5 with a mouse provided in the user terminal device, the information indicating that the "end of work" button 8-5 is pressed is displayed in the Win19 of the user terminal device software 19.
The data is transferred from the dows / Dialog unit 72 to the server manager unit 3-1 of the host server device 11 via the server communication program component of the program component unit 73.

The server manager section 3-1 records information indicating that the “end of work” button 8-5 has been pressed in the database section 3-7 together with the current time, and furthermore,
Immediately using the work status data display program component in the program component unit 73 of all the other user terminal devices 15, 16, and 17, the work status data display which is a part of the private room office display on the screen of each user terminal device. In the section 82, a character string of "end work" is displayed.

Note that the control box 8-1 can instruct only “work start” as its own operation when the public communication charge calculation device FC 1 is started, and instruct “work start”. After that, "break start",
Only "end of work" can be instructed, and after "start of break" can be instructed, only "end of break" can be instructed. For buttons that cannot be instructed at a certain point in time, it is possible to visually observe that they cannot be instructed As indicated by the shadow (gray) color.

As described above, as shown in FIG. 6, the work statuses of the other workers, "working" and "during break" are displayed in the private office area on the screen of each user terminal device. , The text information "
The user can check the work status of the entire workplace at a glance.

Next, the operation of recording the work status of each user in the database section of the host server device 11 in the above embodiment will be described.

As described above, the control box 8-
"Start work" button 8-2, "Start break" included in 1
Each time the user instructs the button 8-3, the "end of break" button 8-4, and the "end of work" button 8-5 with a mouse provided in the user terminal device, the information is used for the user terminal device. Windows / Dia of software 19
The log section 72 transfers the information to the server manager section 3-1 of the host server device 11 via the server communication program component of the program component section 73, and the server manager section 3-1 transfers this information to the database section 3-7. As shown in FIG. 7, the information is recorded together with the current time in the work time record information data file in the user database section.

FIG. 9 is a diagram showing the data of the working time record information data file in the above embodiment.

In the example shown in FIG. 9, a certain user (user I
D indicates the work time record information of SC211) on December 7, 1999. Here, Record Num
“ber” is a serial number that is incremented by one each time the user designates one of the four types of buttons in the control box.

The time when the button is instructed is "T
The "button" item is recorded in the hh: mm format, and the type of the designated button is recorded in the "Button" item. Further, at the same time as the recording of the Button item, when the “Work start” or “Break end” button is pressed as a flag indicating the work status by the operation of the database control unit 3-12, the “Kinmu” item is displayed. , When the number of “1” indicating the working hours is automatically inserted and the “break start” or “end of work” button is pressed,
In the item "Kinmu", a numerical value of "0" indicating outside working hours is automatically inserted.

The public communication fee calculating apparatus F according to the above embodiment.
In C1, a record of whether each user is working hours or non-working hours can be sequentially stored in the database unit.

Next, the operation of the call record input means for inputting all call records of the telephone line connected to the telephone used by the worker in the above embodiment will be described.

[0086] As shown in FIG. 1, the worker can use the PSTN or ISDN line 1 -C according to the respective work environment.
The distributed work such as telework and mobile work is performed by using a telephone connected to the telephone or a telephone with a built-in facsimile function, or by using a mobile telephone capable of making a telephone call via a mobile communication network. In any of these cases, it is possible to obtain a call detail for each call of a telephone line or a mobile phone (hereinafter referred to as "telephone or the like") to which the telephone is connected, from a telecommunications carrier.

The call details generally include a call start time,
It includes the call duration, the telephone number of the call partner, and the charge for the call. In general, the details of a call to an individual general subscriber are printed on paper by a telecommunications carrier and sent by mail, along with the bill paid this time and the receipt paid last time. It is.

It is general that, for large-scale subscribers such as major companies, call details of a plurality of subscriber lines are recorded on a recording medium such as a magnetic tape and sent together. In recent years, in order for companies to collectively pay for a plurality of telephone lines installed at locations different from the location of a company, such as the home of a plurality of teleworkers, these multiple individual telephone lines are used. In some cases, a call statement and a request for a call are sent to a company or the like in a lump, and the company or the like pays this.

FIG. 10 is a diagram showing an example of a call statement sent to an individual general subscriber who is a teleworker.

In the above embodiment, a teleworker usually provides the above-mentioned statement by sending or bringing it to a general affairs person who works in the main office. After confirming the user ID of the user in the public communication charge calculation device FC1, the user inputs the contents of the call statement from the keyboard of the management terminal 13 for the host server, or the management terminal 13 for the host server The contents are automatically recognized by using the provided image scanner 18-2 and OCR (optical character recognition) software built in the host server management terminal software 18-1.

FIG. 11 is a diagram showing an example of a call detail data file used in the above embodiment.

Type input or image scanner 18-
2, the host server management terminal 13 creates a call detail data file based on the contents of the call detail obtained by the reading by the host computer 2, and further executes the call detail data file by an instruction operation from the host server management terminal. Is stored in the database unit 3-7 via the LAN 12, the server manager unit 3-1 of the host server device 11, the external data conversion unit, and the database connector unit 3-5.

When the host server device 11 receives the call detail data file shown in FIG. 11, the contents of the received call detail data file and the data of the work time record information data file shown in FIG. 3-12, and only the official calls, which are the telephone calls made during the working hours of the worker concerned, are specified from the call results recorded in the call detail data file of FIG.

FIG. 12 is a flowchart showing an operation for specifying a public call in the above embodiment.

First, the database control unit 3-12 receives, from the top of each of the call records recorded in the call detail data file (FIG. 11) of the user on that date, one of the individual call records in order from the top. The call record is taken out (S1).

Next, the time data (call start time) of the individual call record is read out (S2), and based on the date when the call was made and the user ID of the user who made the call, the same date as the date was set. With reference to the work time record information data file (FIG. 9) of the same user, the value of Kinmu in the work time record information data file (FIG. 9) for the time recorded in the Time data is read (S
3).

If the value of Kinmu is 1, it is determined that the call is a public call (S5), and Kinmu = 1 is written into the corresponding data of the public call detail data file (S6), and the call detail data of the corresponding user is written. If the processing related to all the calls included in the file is completed (S7), the termination processing is executed, and if the processing is not completed (S7).
7), and return to step S2.

On the other hand, if the value of Kinmu is 0 (S
4) It is determined that the call is a use call (S8), and Kinmu = 0 is written in the corresponding data of the official call detail data file (S9).

FIG. 13 is a view showing an example of the official call detail data file used in the above embodiment.

If the value of Kinnmn is 1 (when working), the individual call is determined to be a public call, and a public call detail data file shown in FIG. Enter 1 for the value of Kouyou.

If the value of Kinmu is 0, it is determined that the individual call is not a public call (private call), and the value of Kouyou in the public call detail data file shown in FIG. Enter

In this way, the public call specifying process for a specific date for a predetermined user is repeated, and when all the processes are completed, the same process is repeated for the next date and the next user, as shown in FIG. The contents of the indicated call statement are stored in the official call statement data file for all users input from the host server device management terminal 13.

When the creation and accumulation of the official call detail data file for a predetermined period (for example, one month) for a predetermined user is completed, the general affairs clerk uses the host server management terminal 13 to Management terminal 13
Can output a public call charge payment instruction sheet relating to the worker concerned from the printer 18-3 included in the printer.

[0104] Alternatively, the public call charge supply instruction sheet for a plurality of workers may be output at regular intervals without operation of the general affairs staff.

FIG. 14 is a diagram showing a print example of a public call charge payment instruction sheet used in the above embodiment.

FIG. 15 is a flow chart showing the operation of creating the official call charge payment instruction sheet in the above embodiment.

First, a public telephone call statement data file in the user's supply instruction sheet target period is extracted (S11).
Kouyou of each call from the official call detail data file
Is read out (S12), and if Kouyou = 1 (S13), the call number of the call, the call start time, the talk place name, the communication time, and the charge are included in the official call charge payment instruction sheet. Fill in (S14).

When the process for all the calls included in the user for the period concerned is completed (S15), a public call payment instruction sheet is printed (S16), and a termination process is performed (S17).

As described above, when the total payer of the telephone line used by the worker is the worker, only the official call is specified from all the calls used by the worker,
It is possible to print out a public telephone charge payment instruction sheet that instructs the worker to pay the charge.

[Second Embodiment] Next, a description will be given of a public communication fee calculation device FC2 according to a second embodiment of the present invention and a management method thereof.

The second embodiment is basically the same as the first embodiment. The host server device 11, the host server management terminal 13, the user terminal devices 15, 16,
17 and the like, and specifies only the official call from all the calls used by the worker.

In the following, parts different from the first embodiment in the second embodiment will be described.

[0113] According to the respective working environment,
Distributed work such as telework and mobile work is performed using a telephone connected to a PSTN or ISDN line, or using a mobile phone capable of making a telephone call via a mobile communication network. In order to collectively pay for a plurality of telephone lines installed at a location different from the location of the company, such as the home of the teleworker of the teleworker, the call details and bills related to the plurality of individual telephone lines Collectively send to companies, etc., when companies pay for it, or companies, etc. purchase mobile phones etc. for mobile workers, make subscription contracts, and lend them to employees who are mobile workers, The call details and bills for these multiple mobile phones are sent together to a company, etc.,
Companies are increasingly paying for this.

In these cases, the call details sent from the communication carrier to the company or the like are recorded on a recording medium such as a magnetic tape, and the call details of a plurality of subscriber lines are sent together and paid by the company or the like. That is common.

In the second embodiment, the recording medium, such as the magnetic tape, on which the details of the calls relating to the plurality of workers are recorded, is stored in the floppy disk drive or CD-ROM of the host server management terminal 13. A disk drive, a floppy disk drive 2-1, a CD-ROM disk drive 2-2, or a digital magnetic tape drive 2 included in the host server device 11
3, the database unit 3 of the host server device 11
-7, the same processing as in the first embodiment is performed, and a public call detail data file for each user is stored.

When the creation and storage of the public call detail data file for a predetermined period (for example, one month) for a predetermined user is completed, the general affairs clerk uses the host server management terminal 13 to Management terminal 1
3 outputs a private call billing instruction sheet for the worker from the printer 18-3.

FIG. 16 is a diagram showing a print example of a private call charge request form used in the second embodiment.

FIG. 17 is a flowchart showing the operation of creating a private call billing instruction form used in the second embodiment.

First, the public call statement data file in the user's supply instruction sheet target period is extracted (S21).
Kouyou of each call from the official call detail data file
Is read out (S22), and if Kyouyou = 1 (S23), the call number for the call, the call start time, the conversation place name, the communication time, the charge, and Is entered (S24).

When the processing for all the calls included in the period of the user is completed (S25), a private call payment instruction sheet is printed (S26), and the end processing is performed (S27).

According to the second embodiment, if the total payer for the telephone line used by the worker is a company or the like,
It is possible to specify only a private call from all the calls used by the worker and print out a private call billing instruction sheet for instructing the worker to charge the charge.

[Third Embodiment] Next, a description will be given of a public communication fee calculating device FC3 according to a third embodiment of the present invention.

The public communication fee calculation device FC3 according to the third embodiment is basically the same as the first and second embodiments. A server device management terminal 13 and user terminal devices 15, 161, 17 and the like, which are devices that identify only public calls and identify only private calls from all calls used by workers. is there.

In the following, only parts different from the first and second embodiments and additional parts will be described.

In general, in a teleworker, a mobile worker, or a company employing a regular worker, a salary (including a part-time job fee and other benefits) to be paid to the worker is calculated, and the paid amount and its details are calculated. Operating a payroll calculation payment system that can print out on the pay slip statement or notify the financial institution, etc., of the amount of payment using a communication means or a magnetic medium to a financial institution for bank transfer of the pay. (Not shown). These payroll systems are:
In general, it is composed of a computer and software for a payroll payment system, and is often connected to a LAN 12 in a company.

Therefore, in the third embodiment, the contents of the public telephone charge provision instruction sheet shown in FIG. 14 and the private telephone charge request instruction sheet shown in FIG. 16 are provided in the first and second embodiments. Instead of printing with the printer 18-3, the contents are transmitted as electronic data, or transmitted to the payroll supply system at the direction of a general affairs person or at regular intervals.

Therefore, according to the third embodiment, it is possible to realize a pay calculation payment system and a pay calculation method for paying a public telephone charge according to the salary of a worker, or to reduce a private telephone charge. A salary calculation payment system and a salary calculation payment method for deducting from a worker's salary and paying the deducted amount to the worker can be realized.

[Fourth Embodiment] Next, a description will be given of a public communication fee calculation device FC4 according to a fourth embodiment of the present invention.

The public communication fee calculation device FC4 according to the fourth embodiment is basically the same as the first and second embodiments, and the public communication fee calculation device FC4 is different from the host server device 11 and the host server. The server device management terminal 13 and the user terminal devices 15, 16, 17 and the like are used to specify only public calls and all private calls among all calls used by workers.

In the following, only the portions different from the first and second embodiments and the added portions will be described.

In the case of the first, second and third embodiments, it is customary that the host server device 11 is owned by a company or the like and installed and operated in a main office of the company or the like. But the fourth
In the embodiment, the host server device 11 is not a company or the like, but a communication service provider, generally, the Internet A
It is owned by an SP (Application Service Provider) and installed in a device room of an Internet ASP. The Internet ASP is grouped to multiple workers via a communication line, usually for a fee, based on a usage contract with a company or the like. Provide wear application services.

When the host server device 11 is connected to the Internet A
When installed in the equipment room of the SP, the host server device 11
And the user terminal device used by the worker, the public communication fee calculation devices FC1, FC2, F
C3, FC4 and their management method can be realized.

In the fourth embodiment, however, the host server device 11 is operated by the Internet ASP, so that a public call and its call charge are specified, a public call charge payment instruction sheet is prepared, and a private call is made. And the specification of the call charges, the creation of a private call charge request slip, and the settlement of the telephone charges based on these, by themselves or by the operating cost of the host server device 11 (groupware application service The Internet ASP will perform this along with the payment of the provision fee).

[0134] These services are provided for a fee, and the Internet ASP can add the commissions related to the provision of this service as profits in addition to the costs actually incurred to make the payment.

In the fourth embodiment, a company that employs a group of workers, such as a teleworker and a mobile worker, who work while using a mobile phone or the like with a public communication fee calculating device FC1 via a communication network. (Including public institutions, non-profit organizations, and other organizations) using the public communication fee calculation device FC4 as an application service through the Internet ASP to provide the service of the public communication fee calculation device FC4. In addition to the provision of services, companies can provide services related to the settlement of public and private calling charges, so companies and others can pay for telework and mobile work by their own teleworkers and mobile workers. management,
Payment can be easily performed. In addition, in the Internet ASP, by providing the application service, it is possible to expand own business opportunities in response to demands for outsourcing of expense processing operations of companies and the like having teleworkers and mobile workers as workers.

[Other Embodiments] In each of the above embodiments, a function is provided in which the user terminal device is equipped with a video camera, the host server device 11 is provided with an image transmission / reception processing unit, and images relating to the work status of the user are shared between the users. However, the present invention is not limited to this, and the embodiments described above may be applied to a public communication fee calculation device having no image sharing function.

Further, in each of the above embodiments, the public communication fee calculating device FC1 is constituted by a plurality of user terminal devices and one host server device 11, and employs a so-called client and server configuration. The present invention is not limited to this, and may be configured with only a plurality of user terminal devices or a plurality of host server devices 1.
1 may be used.

In each of the above embodiments, the telephone and the like and the user terminal device are separate devices used by the user. However, these devices are integrated into one terminal device to provide a call function and a group. It may be realized by having a wear terminal function.

The user terminal device is composed of a personal computer and software for the user terminal device. However, the present invention is not limited to this. The user terminal device is configured as a dedicated self-contained dedicated terminal and independently connected to a network. You may connect.

The functions of the host server device 11 described in each of the above embodiments need not be limited to the contents described above, and further, other groupware functions such as a schedule sharing function, a file sharing function, a document sharing function, and an electronic bulletin board function. , An electronic mail function, an electronic conference room function, an electronic telephone directory function, a workflow function, and the like.

In each of the above-mentioned embodiments, as the working time recording means, the user manually inputs from the control box displayed on the screen of the user terminal device “start work”.
The times when the buttons such as "end of work", "start of break", "end of break", etc. are recorded in the database, and based on that time record, it is determined whether the telephone call was for public use or for private use. However, the present invention is not limited to this. For example, a work schedule previously input by a user using a user terminal device, or a standard working time prescribed in advance by a company or the like is recorded in a database, and based on the recorded time, Alternatively, it may be determined whether the telephone call is for public use or for private use.

In the second embodiment, the call details are input to the host server device 11 by a recording medium such as a magnetic tape. Instead of this, the call details are transmitted via the LAN 12 or other communication means. May be transferred to the host server device 11.

The public call charge provision instruction sheet and the private call charge request instruction sheet in each of the above embodiments are printed out from a printer. Instead of this, the contents of these instruction sheets are electronically printed. Is generated by the host server device 11 or the management terminal 13 for the host server device, and is recorded on a magnetic medium, mailed, or electronically connected via e-mail or other communication means. You may make it transfer between persons.

In the third embodiment, the transmission of the contents of the official call charge payment instruction sheet and the private call charge request instruction sheet to the payroll calculation supply system is electronically performed by the LAN1.
Instead of transmitting the contents via the media 2, the contents may be recorded on a magnetic medium or the like and the contents thereof may be input to the payroll calculation supply system.

In each of the above embodiments, each of the above embodiments can be applied to a case where communication such as facsimile communication and data communication is performed instead of a telephone call.

When the above-mentioned company employs the above-mentioned workers, but an organization including a public organization, a non-profit organization, or another organization employs the above-mentioned workers instead of the company,
Each of the above embodiments can be applied.

That is, in the above-described embodiment, in a payroll calculating apparatus for calculating the salary of the predetermined worker, an organization that employs the predetermined worker records the working time of the predetermined worker. Means, communication record input means for inputting the communication record by the predetermined worker, and public communication determination means for determining public communication by the predetermined worker based on the working hours and the communication record of the predetermined worker. This is an embodiment of a salary calculation device comprising: a public communication fee determined by the public communication determining means; and an adding means for adding the predetermined worker's salary to the predetermined worker's salary.

Further, in the above-described embodiment, in the salary calculation method for calculating the salary of the predetermined worker, the organization employing the predetermined worker records the working hours of the predetermined worker. A communication record inputting step of inputting a communication record by the predetermined worker; and a public communication judging step of judging public communication by the predetermined worker based on the working time and the communication record of the predetermined worker. An example of a salary calculation method including a step of adding a charge for public communication determined in the step of determining public communication to a salary of the predetermined worker.

Further, in the above-described embodiment, the working hours recording unit records the working hours of the predetermined worker in a payroll calculating device for calculating the salary of the predetermined worker by an organization that employs the predetermined worker. Means, communication record input means for inputting the communication record by the predetermined worker, and public communication determination means for determining public communication by the predetermined worker based on the working hours and the communication record of the predetermined worker. This is an example of a salary calculation device including: and a subtraction unit that subtracts a charge for communication other than public communication determined by the public communication determination unit from the salary of the predetermined worker.

The above embodiment is characterized in that an organization employing a predetermined worker records the working time of the predetermined worker in the salary calculation method for calculating the salary of the predetermined worker. A communication record inputting step of inputting a communication record by the predetermined worker; and a public communication judging step of judging public communication by the predetermined worker based on the working time and the communication record of the predetermined worker. And a subtraction step of subtracting a charge for communication other than public communication determined in the public communication determination step from the salary of the predetermined worker.

The above embodiment can be understood as a system invention. That is, in the above-described embodiment, in a system for providing information to an organization that employs a worker or a terminal provided to the worker via a communication line, the time when a predetermined worker worked and the predetermined Receiving means for receiving the communication record of the worker from the terminal,
Public communication fee calculating means for determining the communication of the predetermined worker based on the working hours and the communication record and calculating the communication fee of the public communication, and a usage fee for the predetermined worker to use the system. This is an example of a system including: a billing unit for billing the group of the official communication fee of the predetermined worker to the group; and a supply unit for supplying the predetermined communication fee to the predetermined worker.

Further, in the above-described embodiment, in a system for providing information via a communication line to an organization that employs a worker or a terminal provided for the worker, the time when a predetermined worker worked and the The communication record of the predetermined worker, receiving means for receiving from the terminal, based on the working hours and the communication record, determine the communication of the predetermined worker, the communication fee of the public communication Public communication fee calculation means for calculating, and a public communication fee payment instruction sheet for sending to the above-mentioned organization a public communication fee payment instruction sheet for instructing the predetermined employee to pay the official communication fee of the predetermined worker. This is an example of a system having a vote sending unit.

In the above-described embodiment, a system for providing information via a communication line to an organization that employs a worker or a terminal provided for the worker has a function of a time when a predetermined worker works. The communication record of the predetermined worker, receiving means for receiving from the terminal, based on the working hours and the communication record, determine the communication of the predetermined worker, the communication fee of the public communication An example of a system having a public communication charge calculating means for calculating, a public communication charge of the predetermined worker, a billing means for charging the group, and a supply means for supplying the public communication charge to the predetermined worker. It is.

Further, in the above-described embodiment, in the system having a server device for providing information via a communication line to an organization that employs workers or a terminal provided for the workers, Receiving means for receiving the communication record from the terminal of the organization, and determining the private communication of the predetermined worker based on at least the communication record, and calculating the communication charge of the private communication. Charge calculating means, a billing means for an organization for billing the above-mentioned group an amount obtained by subtracting a private communication charge of the above-mentioned worker from the charge for using the above-mentioned server device by the above-mentioned worker, This is an example of a system having worker billing means for billing a predetermined worker for the communication fee for use.

Further, in the above-described embodiment, in a system for providing information to a group that employs a worker or a terminal provided for the worker via a communication line, the communication record of the predetermined worker is stored. Receiving means for receiving from the organization, private communication charge calculating means for determining the private communication of the predetermined worker and calculating the communication charge of the private communication, and private communication of the predetermined worker This is an example of a system having a private communication billing instruction form sending means for sending a private communication billing instruction form for instructing the predetermined worker to charge a fee.

In the above-described embodiment, in a system for providing information to a group that employs a worker or a terminal provided for the worker via a communication line, the communication record of the predetermined worker is stored. Receiving means for receiving from the organization, private communication charge calculating means for determining the private communication of the predetermined worker and calculating the communication charge of the private communication, and private communication of the predetermined worker This is an example of a system having a billing means for charging a fee to the predetermined worker and a payment means for paying the communication fee charged to the predetermined worker to the organization.

Further, in the above-mentioned embodiment, in a system for providing information via a communication line to an organization that employs a worker or a terminal provided for the worker, a communication charge of a predetermined worker is called. A contracting means for receiving agency work to be paid to a company, etc. from the above-mentioned worker or the above-mentioned group, and a receiving means for receiving a communication fee record used by the above-mentioned predetermined worker from the above-mentioned predetermined worker, group or telephone company And a means for calculating the total amount of communication charges of the specified public communication, and a means for calculating the total amount of communication charges of the specified public communication, and the total amount of public communication charges to the organization. A billing means for an organization, a billing means for a worker for charging a fee other than the total public communication fee of the predetermined worker to the predetermined worker, and a telephone charge for the communication of the predetermined worker. Association It is an example of a system having a means of payment to pay.

[0158]

According to the present invention, there is an effect that the cost of communication performed by teleworkers and mobile workers can be efficiently managed.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a public communication fee calculation device FC1 according to a first embodiment of the present invention.

FIG. 2 is a diagram showing an appearance of a host server device 11 in the embodiment.

FIG. 3 is a software configuration diagram of a host server device 11 in the embodiment.

FIG. 4 is a diagram showing a hardware configuration of a user terminal device (device used for a teleworker) 15 in the embodiment.

FIG. 5 is a configuration diagram of user terminal device software 19 in the embodiment.

FIG. 6 is a diagram showing a public communication fee calculation device FC1 displayed on a screen 15D of the user terminal device 15.

FIG. 7 is a diagram showing an outline of information stored in a database unit 3-7 in the embodiment.

FIG. 8 shows a control box 8- in the above embodiment.
FIG.

FIG. 9 is a diagram of data of a work time result information data file in the embodiment.

FIG. 10 is a diagram showing an example of a call statement sent to an individual general subscriber who is a teleworker.

FIG. 11 is a diagram showing an example of a call detail data file used in the embodiment.

FIG. 12 is a flowchart showing an operation for specifying a public call in the embodiment.

FIG. 13 is a view showing an example of a public call detail data file used in the embodiment.

FIG. 14 is a diagram illustrating a print example of a public call charge payment instruction sheet used in the embodiment.

FIG. 15 is a flowchart showing an operation of creating a public call charge payment instruction sheet in the embodiment.

FIG. 16 is a diagram illustrating a print example of a private call charge request instruction sheet used in the second embodiment.

FIG. 17 is a flowchart showing an operation for creating a private call charge request instruction sheet used in the second embodiment.

[Explanation of symbols]

FC1, FC2, FC3, FC4: public communication charge calculating device, MO: main office, 11: host server device, 12: LAN, 13: management terminal for host server device, 15: equipment used for teleworker, 16: mobile Equipment used for workers, 17 Equipment used for workers, 18 Personal computer, 18-1 Software for host server management terminal device, 18-2 Image scanner, 18-3 Printer, 19 User terminal device Software, 20: telephone, 21: Internet, 22: portable personal computer, 23: mobile phone, 24: portable information terminal.

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Masami Kato 3-30-2 Shimomaruko, Ota-ku, Tokyo Inside Canon Inc. (72) Inventor Takanori Miyazaki 3-30-2 Shimomaruko, Ota-ku, Tokyo Non-corporation F term (reference) 5K024 AA71 CC01 CC07 CC11 5K025 AA05 JJ10 JJ18 KK06

Claims (19)

[Claims] 1. Working time recording means for recording working time of a predetermined worker; communication record determining means for determining communication record of the predetermined worker; working time of the predetermined worker; Determining means for automatically determining public communication or private communication by the predetermined worker based on the communication record of the worker. 2. The communication judging device according to claim 1, wherein a communication fee for public communication or private communication judged by the judging means is calculated. 3. The system according to claim 2, wherein, if the payer of the communication fee for the public communication is the predetermined worker, the calculated communication fee for the public communication is provided to the predetermined worker. Communication instructing means for instructing an organization that employs the predetermined worker described above. 4. The communication method according to claim 2, wherein, if the payer of the communication charge for the public communication is an organization that employs the predetermined worker, the charge related to the communication other than the specified public communication is reduced to the predetermined value. A communication fee judging means for instructing the above-mentioned group to charge the worker of the communication judge. 5. A working time recording step of recording working hours of a predetermined worker; a communication record determining step of determining communication records of the predetermined worker; a working time of the predetermined worker; Automatically determining whether the communication is public or private by the predetermined worker based on the communication record of the worker. 6. The communication judging method according to claim 5, wherein a communication fee for public communication or private communication determined by the determination means is calculated. 7. The system according to claim 6, wherein when the payer of the communication fee for the public communication is the predetermined worker, the calculated communication fee for the public communication is provided to the predetermined worker. A public communication charge supply instruction step of instructing an organization that employs the predetermined worker. 8. The method according to claim 6, wherein, if the payer of the communication charge for the public communication is an organization that employs the predetermined worker, the charge for the communication other than the specified public communication is reduced by the predetermined charge. A communication judging method, comprising a private communication billing instruction step of instructing the above-mentioned group to charge a worker. 9. A salary calculator for calculating the salary of the predetermined worker by an organization that employs the predetermined worker, wherein: a working time recording means for recording the working time of the predetermined worker; Communication record input means for inputting a communication record by a worker; public communication judging means for judging public communication by the predetermined worker based on the working time and the communication record of the predetermined worker; and the public communication Paying means for adding the fee for public communication determined by the determining means to the salary of the predetermined worker. 10. A salary calculation method for calculating the salary of the predetermined worker by an organization that employs the predetermined worker, wherein: a working time recording step of recording a working time of the predetermined worker; A communication record inputting step of inputting a communication record by a worker of the present invention; a public communication judging step of judging a public communication by the predetermined worker based on the working time and the communication record of the predetermined worker; and the public communication An adding step of adding the public communication fee determined in the determining step to the salary of the predetermined worker. 11. A salary calculation device for calculating the salary of the predetermined worker by an organization that employs the predetermined worker, wherein the working time recording means for recording the working time of the predetermined worker; Communication record input means for inputting a communication record by a worker; public communication judging means for judging public communication by the predetermined worker based on the working time and the communication record of the predetermined worker; and the public communication Subtraction means for subtracting a charge for communication other than public communication determined by the determination means from the salary of the predetermined worker. 12. A salary calculation method for calculating the salary of the predetermined worker by an organization that employs the predetermined worker, wherein a working time recording step of recording the working time of the predetermined worker; A communication record inputting step of inputting a communication record by a worker of the present invention; a public communication judging step of judging a public communication by the predetermined worker based on the working time and the communication record of the predetermined worker; and the public communication Charges for communications other than official communications determined at the decision stage,
Subtracting from the salary of the predetermined worker. 13. A system for providing information to an organization that employs a worker or a terminal provided to the worker via a communication line, wherein a predetermined worker's working time and the predetermined working Receiving means for receiving a communication record of a worker from the terminal; determining a public communication of the predetermined worker based on the working hours and the communication record; and calculating a communication charge of the public communication. Means; billing means for billing the organization the usage fee for the predetermined worker to use the system and the public communication fee of the predetermined worker; and providing the public communication fee to the predetermined worker. Supplying means for supplying. 14. A system for providing information via a communication line to an organization that employs a worker or a terminal provided for the worker, wherein a predetermined worker's working time and Receiving means for receiving a communication record of a worker from the terminal; a public communication charge for judging public communication of the predetermined worker based on the working time and the communication record and calculating a communication charge of the public communication; Calculating means; public communication charge payment instruction sheet sending means for sending to the group an official communication charge supply instruction sheet for instructing the predetermined worker to pay the official communication charge of the predetermined worker; A system comprising: 15. A system for providing information via a communication line to an organization that employs a worker or a terminal provided to the worker, wherein a predetermined worker's working time and Receiving means for receiving a communication record of a worker from the terminal; a public communication charge for judging public communication of the predetermined worker based on the working time and the communication record and calculating a communication charge of the public communication; A system comprising: calculating means; billing means for billing the organization of the public communication fee of the predetermined worker; and supplying means for supplying the public communication fee to the predetermined worker. 16. A system having a server device for providing information to an organization employing a worker or a terminal provided to the worker via a communication line, wherein the communication record of the predetermined worker is Receiving means for receiving from a terminal of the group; private communication fee calculating means for determining a private communication of the predetermined worker based on at least the communication record and calculating a communication fee for the private communication; Billing means for an organization for invoicing the above-mentioned organization from the usage fee for using the above-mentioned server device by the above-mentioned predetermined worker minus the above-mentioned private communication fee for the above-mentioned worker; A billing means for workers who bills predetermined workers. 17. A system for providing information to a group that employs a worker or a terminal provided to the worker via a communication line, wherein a communication record of the predetermined worker is received from the group. Receiving means for determining the private communication of the predetermined worker and calculating the communication charge of the private communication; and calculating the private communication charge of the predetermined worker to the predetermined communication And a means for sending a private communication billing instruction form for instructing the worker to make a request. 18. A system for providing information via a communication line to an organization that employs a worker or a terminal provided to the worker, wherein a communication record of the predetermined worker is received from the group. Receiving means for determining the private communication of the predetermined worker and calculating the communication charge of the private communication; and calculating the private communication charge of the predetermined worker to the predetermined communication And a payment unit for paying the communication fee charged to the predetermined worker to the organization. 19. A system for providing information via a communication line to an organization that employs a worker or a terminal provided to the worker, wherein a communication fee of a predetermined worker is paid to a telephone company or the like. Receiving means for receiving work from the worker or the organization; receiving means for receiving a communication charge record used by the predetermined worker from the predetermined worker, group or telephone company; A public communication charge total amount calculating means for specifying a worker's public communication and calculating the total communication charge of the specified public communication;
Means for invoicing the above-mentioned group; means for invoicing the above-mentioned prescribed worker to the prescribed worker other than the total public communication fee; and communication of the prescribed worker Means for paying the telephone company for the fee.