JP2002163527A - Surrogate system, surrogate method, surrogate service server, store's server and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a surrogate system or the like in an e-commerce utilizing the Internet or the like in which a member store or the like doesn't have to build a reservation system or perform a complicated reconfirmation procedure. SOLUTION: A terminal 5 of a customer 9 is connected to a member store server 7 of a member store 11, a service providing server 8 and a surrogate service server 13 through a network. A manager of the member store 11 registers resources for reservation or the like in the surrogate service server 13, which creates a time slot reservation screen 607. When the customer 9 makes an application through the member store 11, the time slot reservation screen 607 is displayed and the customer 9 makes a reservation on the screen 607. If the time between the reservation and an expected starting date and time of utilization exceeds a predetermined period, the surrogate service server 13 executes a preliminary reservation processing and later requests the customer 9 to reconfirm. The surrogate service server 13 performs collection processing, too.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a proxy system for performing processing such as billing in electronic commerce using the Internet or the like.

[0002]

2. Description of the Related Art In recent years, in electronic commerce using the Internet or the like, a server of a member store is accessed from a customer terminal, and the customer purchases a product from the member store or subscribes to a service.

FIG. 75 is a schematic diagram of a conventional transaction system via the Internet. Member stores 9001-a, 9
001-b,..., 9001-n server 9003-n
are connected to a network such as the Internet (not shown). A terminal (not shown) of a customer (user) is connected to the network, and the customer accesses, for example, the server 9003-a from the terminal and purchases a product or the like. Server 9003-a, 90
03-b,... Are billing systems 9005-
a, 9005-b,...

[0004] The billing system 9005-a is a member store 90
A billing process of 01-a is performed. The billing process includes a charge cash on delivery 9007, a bank transfer 9009, a payment 9011 by a credit card, a payment 9011 by a convenience store.
13, processing such as settlement 9015 using a debit card, settlement 9017 using a prepaid card, and the like. For example, in the case of performing a settlement using the credit card 9011, the charging system 9005-a accesses a server of the credit company by inputting a credit card number or the like of the customer, and withdraws the payment from the customer's account at a later date. In such a system, when making a reservation, each member store 9001 has constructed a reservation system.

[0005]

However, in such a system, each member store 9001-a, 9001-
b,... have a problem in that if a reservation system is provided, it takes time and money to construct the reservation system. Also, if the period from the reservation input date to the service use start date and time is extremely long, the customer may lose intention to use the service or forget the reservation itself. In the settlement 9011 using a credit card,
When the period from the reservation input date to the service use start date and time is extremely long, the reservation cannot be confirmed, so complicated processing such as reconfirmation processing is required.

The present invention has been made in view of such a problem, and an object of the present invention is to eliminate the need for a member store or the like to construct a reservation system or perform complicated reconfirmation processing in electronic commerce such as the Internet. It is to provide a proxy system and the like.

[0007]

In order to achieve the above-mentioned object, according to the present invention, a plurality of service servers, a plurality of terminals on the customer side, and a service agent server are connected via a network. When the machine side makes a time frame reservation for receiving the provision of goods or services from the business server,
An agent system, wherein the service agent server determines the reservation or substitutes for the provisional reservation.

[0008] Here, the company server is a server provided for providing goods and services to customers via a network. The merchandise is a merchandise that is sold by a business, and the service is a service provided by a business to a customer on a network, such as a digital content supply or an online game.
The customer is a general user, and the terminal is a computer, a mobile phone, a portable terminal, or the like of the customer. The service agent server is a server of an agent that performs an agent system. The network is the Internet or the like. A time frame reservation is a reservation frame set by the operator in a fixed time frame type, free time frame type, or date reservation type.
A customer makes a reservation for a product or service. The reservation is confirmed when the period up to the scheduled start of use of the service is equal to or less than a predetermined period. The reservation of the product or service is confirmed, and a notification is made to the business entity and the settlement company. The provisional reservation is a case in which the period up to the scheduled use start date and time of the service exceeds a certain period, and the customer confirms the reservation (reconfirmation) later and performs the reservation confirmation processing. In the present invention, the service agent server performs the determination of the time frame reservation for the terminal device to receive the provision of the product or the service from the business server or the agency of the provisional reservation.

[0009] The present invention also provides a plurality of business servers,
A plurality of terminals on the customer side and a service proxy server are connected via a network, and the terminal side is a proxy for a fixed or provisional reservation of a time frame reservation for receiving provision of goods or services from the business server. Is performed by the service proxy server. In the present invention, the service agent server performs the determination of the time frame reservation for the terminal device to receive the provision of the product or the service from the business server or the agency of the provisional reservation.

[0010] The present invention also provides a plurality of business servers,
It is connected to a plurality of terminals on the customer side via a network, and the terminal side performs a time slot reservation for receiving the provision of goods or services from the business server, finalizes or substitutes for provisional reservation. It is a service acting server. In the present invention, the service agent server performs the determination of the time frame reservation for the terminal device to receive the provision of the product or the service from the business server or the agency of the provisional reservation.

[0011] The present invention is also directed to a plurality of terminals on the customer side and a service proxy server, which are connected via a network, and wherein the terminals determine or temporarily reserve a time frame reservation for receiving a product or service. Is performed by the service acting server. In the present invention, the service server makes the service agency server determine or provisionally reserve the time frame reservation for the terminal device to receive the provision of the product or service.

Further, the present invention relates to claims 15 to 2.
A recording medium that records a program that causes a computer to function as the service acting server according to any one of the first to third aspects.

[0013] The present invention also relates to claim 22 to claim 2.
5. A recording medium that records a program that causes a computer to function as the business server according to any one of 5. Here, the recording medium is a hard disk device or a CD-RO
M and other recording media. The programs according to these inventions may be distributed while being held on a recording medium such as a CD-ROM, or may be distributed via a network.

[0014] The present invention also provides a substitute system in which a customer makes a time frame reservation for a product or service provided by a merchant, wherein the reservation is within a sales confirmation processing period specified by a credit card company. Means for connecting to the credit card company online when the customer makes a reservation application; means for allowing the customer to enter credit card information; means for performing credit confirmation to the credit card company; And means for validating the reservation after the approval of the agent is obtained. The agent system according to the present invention, when the customer's reservation is within the sales confirmation processing period specified by the credit card company, connects to the credit card company online, allows the customer to enter credit card information, After confirming the credit with the company and obtaining approval, the reservation is valid.

[0015] Further, the present invention provides a substitute method in which a customer makes a time frame reservation for a product or service provided by a merchant, wherein the reservation is within a sales confirmation processing available period specified by a credit card company. A step of connecting to the credit card company online when the customer makes a reservation application; a step of allowing the customer to enter credit card information; a step of performing a credit check with the credit card company; And a step of validating the reservation after the approval of the proxy is obtained.

Further, according to the present invention, in a surrogate system in which a customer makes a time frame reservation for a product or service provided by a merchant, the reservation precedes a sales confirmation processing available period specified by a credit card company. Means for processing the reservation as a tentative reservation, means for prompting the customer for reconfirmation when the sales confirmation processable period starts, and reconfirmation processing after the customer confirms the tentative reservation, Means for connecting to the credit card company online, means for allowing the customer to enter credit card information, means for confirming credit to the credit card company, and, after obtaining approval from the credit card company, And a means for validating. The agent system of the present invention processes the reservation as a tentative reservation when the reservation of the customer is earlier than the sales confirmation processable period specified by the credit card company. The customer is prompted for reconfirmation, and after confirming the provisional reservation, the reconfirmation process is performed.
Further, it connects to the credit card company online, prompts the customer to enter credit card information, confirms the credit with the credit card company, obtains approval, and validates the reservation.

[0017] Further, according to the present invention, in a proxy method in which a customer makes a time frame reservation for a product or service provided by a merchant, the reservation precedes a sales confirmation processing available period specified by a credit card company. The process of processing the reservation as a provisional reservation, the step of prompting the customer for reconfirmation when the sales confirmation processable period starts, and the customer confirming the provisional reservation,
A reconfirmation process, a step of connecting to the credit card company online, a step of allowing the customer to enter credit card information, a step of performing a credit check with the credit card company, and after obtaining approval of the credit card company And a step of validating the reservation.

Further, according to the present invention, in a surrogate system for performing reconfirmation and billing, a means for receiving, from a merchant, conditions relating to reconfirmation and billing conditions required by the merchant, and the merchant based on the conditions of the merchant A surrogate system comprising: means for constructing a corresponding reconfirmation and billing system; and means for providing a surrogate service to the merchant based on the reconfirmation and billing system. The agency system of the present invention receives a condition regarding a reconfirmation and a billing condition requested by a merchant, constructs a reconfirmation and billing system based on the merchant's condition, and provides a surrogate service to the merchant.

Further, the present invention provides a proxy method for performing reconfirmation and billing, wherein a step of receiving a condition relating to reconfirmation and billing conditions requested by the merchant from the merchant, and providing the merchant to the merchant based on the merchant condition. A surrogate method comprising: a step of constructing a corresponding reconfirmation and billing system; and a step of providing a surrogate service to the merchant based on the reconfirmation and billing system.

The present invention is also directed to a proxy system for performing a reservation and a billing service, wherein a means for receiving, from a merchant, a reservation condition and a billing condition relating to a time reservation of a product or service provided to a customer by the merchant, Means for preparing a reservation and charging function corresponding to the merchant based on the reservation and charging conditions received from the merchant; and a product or merchandise provided by the merchant to the customer using the reservation and charging function. Means for performing service reservation and billing operations. The agent system of the present invention receives reservation conditions and charging conditions relating to time reservation of goods or services provided to a customer by a merchant, prepares a reservation and charging function corresponding to the merchant based on the conditions, and provides We make reservations and billing for products or services to be provided.

According to the present invention, in a proxy method for making a reservation and charging, a step of receiving, from a merchant, a reservation condition and a charging condition relating to a time reservation of a product or service provided to a customer by the merchant, Preparing a reservation and billing function corresponding to the merchant based on the reservation and billing conditions received from the merchant; and using the reservation and billing function, merchandise provided by the merchant to the customer or A process of subscribing to services and billing services,
It is a substitute method characterized by comprising:

The present invention also provides a proxy system for performing a reservation and a charging on behalf of a means for receiving a reservation and a charging condition relating to a time reservation of a customer's product or service from a merchant, and a reservation and a charging condition received from the merchant. Means for constructing a reservation and billing function corresponding to the merchant based on the above, and using the reservation and billing function, perform the reservation and billing business for the customer's product or service on behalf of the merchant. Means for providing an agent. The agent system of the present invention receives reservation and charging conditions relating to time reservation of a customer's product or service from a merchant, builds a reservation and charging function corresponding to the merchant based on the conditions, and utilizes this reservation and charging function. On behalf of the merchant, book and bill for the customer's product or service.

[0023] The present invention also provides a proxy and billing proxy method, wherein a reservation and billing condition relating to a time reservation of a customer's product or service is received from a merchant, and the reservation and billing condition received from the merchant is provided. And a step of constructing a reservation and billing function corresponding to the merchant based on the above, and using the reservation and billing function to perform a reservation and billing business for the customer's product or service on behalf of the merchant. And a substituting step.

The present invention also provides a support system for performing a reservation and charging process for a customer, which includes a reservation and charging function for supporting a reservation and a charging process for a time reservation of a product or service provided by the merchant to the customer. Means for preparing, means for performing the reservation process requested by the merchant to the customer when the customer has reserved a product or service by the reservation and charging function, and means for providing the product or service to the customer. The support system, characterized in that when receiving or canceling, the reservation and billing function includes means for performing billing processing requested by the merchant for the customer. The support system of the present invention provides a reservation and charging function that supports a reservation and charging process for a time reservation of a product or service provided by the merchant to the customer, and provides a reservation and charging function when the customer reserves a product or service. The billing function performs a reservation process requested by the merchant for the customer, and when the customer receives or cancels the provision of the product or service, the reservation and billing function performs the charging process requested by the merchant for the customer. I do.

The present invention also provides a support method for performing a reservation and charging process for a customer, wherein a reservation and charging function for supporting a reservation and a charging process relating to a time reservation of a product or service provided by the merchant to the customer is provided. Preparing, when the customer has reserved a product or service, the reservation and charging function performs a reservation process requested by the merchant for the customer, and the customer provides the product or service. When receiving or canceling, the reservation and billing function performs a billing process requested by the merchant for the customer;
It is a support method characterized by comprising:

[0026]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a schematic configuration diagram of hardware of a proxy system 1 according to an embodiment of the present invention.

As shown in FIG. 1, the agency system 1 includes a terminal 5 of a customer 9, a member store server 7 of a member store 11, and a service providing server 8 on a network 3.
And a service agent server (agent agent) 13 and the like.

The network 3 is, for example, the Internet. The customer 9 is a general user, and the terminal 5 is a computer, a mobile phone, a portable terminal, or the like of the customer 9. The member store 11 is a person who builds a shopping mall or the like via the network 3 in the agency system 1. The member store server 7 displays a product catalog or the like when the customer 9 accesses. Member store 11 is agency 1
3 is charged for, for example, and the fee is paid as follows, for example. That is, the customer 9 is the member store 1
The member store 11 pays a part of the cost of purchasing the product or the like from 1 to the agent 13 or pays a fixed amount on a monthly basis when the member store 11 joins the agent system 1.

The service providing server 8 is a server for the member store 11 to provide services to the customers 9 on the network 3. For example, when providing a service such as an online game, the service providing server 8 provides the game. is there. The business server includes the member store server 7 and the service providing server 8 and the like, and the business is an agreement with the member store.
Note that one server may have the functions of the member store server 7 and the service providing server 8, and this one server may be referred to as a member store server or a business server.

The agency 13 includes a web server 21, a billing server 31, a digital ticket server 33, a reservation management server 35, a settlement server 37, a customer database 41, a member store database 43, and a product / service database 4.
5, purchase / subscription management database 47, digital ticket database 49, reservation information management database 51,
It has a reservation target resource database 53 and the like.

When the customer 9 purchases a product from the affiliated store 11 or subscribes to a service provided by the affiliated store 11, the service agency server 13 performs an accounting process on behalf of the affiliated store 11. The service agent server 13 performs other operations such as issuance of a digital ticket, and performs the operation of a reservation when the customer 9 makes a reservation to the member store 11.

The web server 21 displays a screen when an administrator or the like of the member store 11 accesses the service acting server 13. The billing server 31 indicates that the customer 9 is a member store 1
1 to perform a charging process when purchasing a product or subscribing to a service. The charging process includes a one-time charging process that occurs when the customer 9 purchases a product from the member store 11 and a continuous charging process when the customer 9 receives continuous service from the member store 11. There is processing. The service proxy server 13 also performs reservation processing such as digital ticket proxy, first-come-first-served reservations, and lottery-type reservations. The billing server 31 also handles billing that occurs at this time.

The digital ticket server 33 is a member store 1
When the digital ticket 1 issues a digital ticket, it issues and manages the digital ticket. Here, the digital ticket is a form of charging a service usage fee or a product price when the member store 11 provides a product or service on the network 3.

For example, when the digital ticket server 33 issues a digital ticket for the member store 11 and the customer 9 purchases the digital ticket, the customer 9 purchases a product from the member store 11 using the digital ticket, Service is available.

The reservation management server 35 indicates that the customer 9
In this case, a reservation agency or the like is performed for making a reservation or the like with respect to 1. In the proxy system 1, the customer 9 can make a reservation for the member store 11. That is, when the member store 11 sells a limited number of products or the like via the network 3, the member store 11 receives reservations from the customers 9 on a first-come-first-served basis or performs lottery for a plurality of customers 9 who have applied. The merchandise and the like are provided to the winning customer 9.

Alternatively, if the service providing server 8 is a server that provides an online game, a reservation is received from the customer 9 by specifying a time frame. The reservation management server 35 performs such reservation processing as first-come-first-served reservation, lottery-type reservation, time frame reservation, and the like, and performs processing related to reconfirmation from the customer 9.

The settlement server 37 performs processing such as billing the credit company or the like. For example, when the customer 9 purchases a product or the like from the member store 11, the credit card number of the customer 9 is notified, and the billing server 31
Calculates what kind of merchandise is purchased from the member store 11 and how much the price is. The billing server 31 sends information on the credit card and the price information of the customer 9 to the settlement server 37, and the settlement server 37 accesses the credit card company 127 (FIG. 14) via the network 3 based on the information. Credit card company 1
The accounting information is sent to 27. Credit card company 127
Deducts the price from the account of the customer 9 based on this billing information.

The customer database 41 holds various information of the customer 9. FIG. 2 is a diagram showing customer data held in the customer database 41. The customer ID 41-1 is
An identification number for identifying the customer 9. Password 4
1-2 is a password required for authentication or the like when the customer 9 uses the surrogate system 1 using the terminal device 5.
The name 41-3 is the name of the customer 9, and the postal code 41-
4. The address 41-5, telephone number 41-6, fax number 41-7, and e-mail address 41-8 are the postal code and address of the customer 9, respectively.

The card type 41-9 is a type such as a credit card, and includes a card number 41-10, a card name 4
1-11 and expiration date 41-12 are the number, name, expiration date, etc. of the credit card or the like of the customer 9, respectively. FIG. 3 is a diagram showing more detailed contents of the customer database 41. The customer database 41 is created when the customer 9 accesses the member store server 7, further accesses the service agent server 13, and the customer 9 himself inputs these data.

That is, when purchasing a product or the like via the network 3, the customer 9 accesses the member store server 7 and designates the product to be purchased. In order to purchase a product, a password 41-2, a name 41-3,... Are input, and such information is held in the customer database 41. At this time, for example, the billing server 31 sends the customer ID 41-
1 is issued, and the customer ID 41-1 is registered in the customer database 41. Note that the customer ID 41-1 may not be determined unilaterally by the service surrogate server 13, but may be selectable by the customer 9.

The member store database 43 holds various attributes of the member store 11. FIG. 4 shows the member store database 43.
It is a figure which shows the content of. Merchant ID 43-1
An identification number for identifying the member store 11. Here, the merchant means a member store (business). Company name 43
-2 is the name of the member store 11;
Phone number 43-4, FAX number 43-5, e-mail
The address 43-6 and the address 43-7 are each a member store 11
Zip code or telephone number.

The member store database 43 is formed as follows. That is, the administrator of the member store 11 accesses the service agent server 13 to join the agent system 1, and performs a registration procedure to receive the service provided by the service agent server 13. That is, the manager of the member store 11 accesses the service acting server 13 to access the company name 43-2, the zip code 43-3, and the telephone number 43-.
Enter 4 etc. For example, the billing server 31 of the service acting server 13 provides the merchant ID 4
Issue 3-1.

The product / service database 45 holds data indicating products and services provided by the member store 11. FIG. 5 is a diagram showing the contents of the product / service database 45. Merchant ID 45-1 is Merchant 1
1 is an identification number for identifying “1”. Product service item name 4
5-2 is the name of a product or service. The product service identification ID 45-3 is an identification number for identifying a product or service.

The item 45-5 is an item of a product or service provided by the member store 11. The name 45-6 is the name of the item, and the cost 45-7 indicates the fee for the item. Item 45-5, name 45-6, cost 45-7
Is related to the initial charge system 45-4, and the initial charge system 45-4 is a charge initially generated when the customer 9 purchases this product or the like.

The goods service database 45 includes:
Information on the cycle fee system 45-8 is also held. The cycle fee system 45-8 is a fee that is continuously generated. For example, when the terminal 5 of the customer 9 continuously accesses the service providing server 8 of the member store 11 and receives the service, the service is provided every month. Shows the charges that are incurred.

The item 45-9 is a product or service provided by the member store 11, and the cycle basic charge 45-10 is
This is a monthly fee for a fee that is continuously charged, and a special additional fee 45-11 may be added. The service start attribute 45-12 holds information such as whether to start the service immediately after online sign-up or to start the service on the first day of the month following sign-up. The billing category 45-13 indicates whether the current month is billed this month or the current month is billed next month. The contract period 45-14 indicates a contract period and the like.

The product service database 45 is generated as follows. That is, the administrator of the member store 11 accesses the service agent server 13 and registers information on the products and services provided by the member store 11 itself. That is, the manager or the like of the member store 11 checks the product / service item name 45-
2. Name 45-6 for item 45-5, cost 45-7
And so on.

The purchase subscription management database 47 shown in FIG.
Holds data indicating a product or service when the customer 9 purchases a product from the member store 11 or subscribes to a service. The product service identification ID 47-1 is an identification number of a product or service when the customer 9 purchases a product or the like provided by the member store 11, and the product service item name is 47-2.
It is the customer ID 47-3, password 47-
Reference numeral 4 denotes an identification number and a password of the customer 9.

This purchase / subscription management database 47 is generated as follows. For example, when the customer 9 accesses the member store server 7 and applies for a subscription to a service or the like,
The service 9 is automatically linked to the service agent server 13 and the customer 9
Instructs to subscribe to a service or the like, and a product service item name 45-2 and a product service ID 45 for the product.
-3 etc. are registered.

FIG. 7 shows the digital ticket database 4
FIG. The ticket name 321 is the name of a digital ticket, for example, “Bio Support Plus 1”.
Year-valid ticket ". The ticket ID 323 is an identification number of a digital ticket. The target service 325 indicates a target service. The issuance number limit 329 is used to input whether a digital ticket is issued unlimitedly or a digital ticket is issued with a limit. The ticket type 331 indicates the type of a one-time ticket, a multiple-time ticket, a commuter pass, or the like. The validity period 333 indicates the validity period of the digital ticket.

The digital ticket database 49 is generated as follows. When the administrator of the member store 11 accesses the service agent server 13 and requests the issuance of a digital ticket, the digital ticket issuance management screen 3
03 (FIG. 32) is displayed, and the administrator
1. The ticket ID 323 and the like are input, and such information is held in the digital ticket database 49. Registration of data in the digital ticket database 49 is as follows.
Performed by the digital ticket server.

FIG. 8 shows a reservation target resource database 5.
FIG. Resource to be reserved is a member store 11
Is information on products handled by this reservation service when performing reservation services such as first-come-first-served reservations, lottery-type reservations, and time frame reservations.

The merchant ID 421 is the identification number of the member store 11, and the password 423 is the password of the member store 11. The board name 441 is the name of the board. The board ID 422 is an identification number for identifying a board. The application type 424 is a (first-come-first-served) reservation type 42
5, lottery type 427, time frame reservation type 429 (FIG. 40), and the like.

The description 443 is a comment on a product or service. The item 447 is a product name or the like. The first-come-first-served frame 449 is the number of people who can purchase a product or the like in the first-come-first-served reservation. The number of applications 451 is the number of applicants at that time. The description 453 is a description of the product or the like.

It is to be noted that the first-come-first-served reservation means that the member store 11 offers a limited number of 30 alcoholic beverages, a plurality of customers 9 apply for the purchase, and the first 30 customers are offered this product. It is a reservation service. The reservation target database 53 shown in FIG. 8 is data on a first-come-first-served reservation, and similar data is registered in a lottery reservation, a time frame reservation, and the like.

For example, in a lottery type reservation, in addition to a merchant ID and a password, a board name 541, a board ID 522, a description 543, a product service ID 545,
Item 547, lottery slot 549, number of applications 551, description 55
3. The reception period 555 (FIG. 54) is registered in the reservation target resource database 53.

In the time frame reservation, a board name 647 and a description 64 are provided in addition to the merchant ID and the password.
9, Reservable period 651, Reservation exclusion date 653, Minimum use time 655, Reservation restriction 657, Sales confirmation timing 659, Cancellation period 661, Cancellation fee 66
3. Other options 665 and the like are registered in the reservation target resource database 53.

The data in the reservation target resource database 53 is generated as follows. When the administrator of the member store 11 accesses the service surrogate server 13 to perform a reservation process such as a first-come-first-served reservation or a lottery-type reservation, the reservation management server 35 displays the reservation target resource registration management screen 403.
(FIG. 41) and the like, and the administrator of the member store 11 displays the merchant ID on the reservation target resource registration / management screen 403.
421, a password 423, a board name 441, a board ID 422, and the like are input, and these data are stored in the reservation target resource database 53.

FIG. 9 is a diagram showing the reservation information management database 51. The reservation information management data holds data indicating which customer purchased which product when the customer 9 purchased a product through a service such as a first-come-first-served reservation provided by the member store 11.

The reservation information management database 51 stores the customer I
D471, product service ID 473, and first-come-first-served reservation,
It has data for distinguishing between lottery type reservation, time frame reservation and the like.
That is, information on which product or service the customer has reserved is held. This reservation information management database 5
The data held in 1 is generated as follows.

When the customer 9 accesses the member store server 7 and clicks the button 415 indicating “reserve” from the service catalog screen 405, for example, a first-come-first-served reservation screen 407 (FIG. 39) is displayed. Reservation screen 4
In 07, when an application for purchase of the product is made, the customer ID 471, the product service ID 473 for identifying the product, and information indicating the distinction of first-come-first-served reservation, lottery-type reservation, time frame reservation, and the like are stored in the reservation information management database 51.
Is held.

The service acting server 13 shown in FIG.
Is a customer database 41, a member store database 43,
Although the product service database 45 and the purchase / subscription management database 47 are individually provided, various data may be held in one database. In the service agent server 13, a plurality of servers such as a billing server 31, a digital ticket server 33, a reservation management server 35, and a settlement server 37 are functioning. One server fulfills these functions. Is also good.

FIG. 10 is a schematic diagram of the proxy system 1. The member store 11 performs customer management and sales information management.
The service agent server 13 performs customer information management, price plan management (price plan management), and policy management. The credit company 127 performs credit management and billing management.

FIG. 11 is a schematic configuration diagram of a proxy system 1 according to the first embodiment, and shows a configuration substantially the same as that of FIG. As shown in FIG. 11, the agency (service agency server) 13 has a common charging platform 14, and the member agency server 7 a of the affiliated store 11 a and the service providing server 8 a are transmitted to the service agency server 13 via the network 3. , The member store server 7b of the member store 11b, the service providing server 8b,..., And the terminal 5a of the customer 9a, the terminal 5b of the customer 9b,.

As described above, the service acting server 13
Acts as a proxy for the member stores 11a, 11b,... 11n. The billing process includes a charge cash on delivery 103,
Bank transfer 105, credit card settlement 107,
Payment 109 by convenience store, payment 111 by debit card, payment 11 by prepaid card
3. There is a settlement 115 by Felica.

When the customer 9a purchases a product from the affiliated store 11a or subscribes to the service, the service agent server 13 charges. Similarly, even when the customer 9a purchases a product from the member store 11b, the service surrogate server 13 performs a charging process. That is, the service surrogate server 13 performs billing and the like for each of the member stores 11a, 11b,..., 11n.

The charge cash on delivery 103 is performed, for example, as follows. When the customer 9a purchases a product from the member store 11a, the service acting server 13 entrusts delivery of the product to a carrier (not shown) and receives a fee from the customer 9a when the carrier delivers the product to the customer 9a. .

More specifically, the service acting server 13 instructs the cooperative carrier 129 (FIG. 14) to deliver cash on delivery. At this time, the service acting server 13 sends the affiliated carrier 129 to the member store 11 and
To collect the purchased items.

That is, the service agency server 13 notifies the affiliate carrier 129 of the name of the customer who purchases the merchandise, the name of the member store that provides the merchandise, the address of the member store, the information of the merchandise to be purchased, and the like. In addition, the service agent server 13 is a member store 11
To inform the order information. The order information is information such as the name, address, purchased product name, desired delivery date and time of the customer 9. Further, the order information includes the name of the affiliated carrier 129 and the like.

The affiliated carrier 129 goes to the member store 11, collects goods, and delivers the goods to the customer 9. That is, the affiliated carrier 129 sends the customer 9 at the member store 11.
And deliver the goods to the customer 9 at a predetermined date and time. At this time, the member store 11 attaches a bill to the product and entrusts it to the affiliate carrier 129. The partner carrier 129 delivers the product with the bill to the customer 9.
The customer 9 receives the product and pays the price at the same time. A part of this fee is paid to the agency (service agency server) 13 as a service fee, and the rest is paid to the affiliated store. It should be noted that a freight charge is paid to the affiliated carrier 129 from the agency.

In the case of the bank transfer 105, when the customer 9a purchases a product from the member store 11a, the service agent server 13
Entrusts delivery of goods to a carrier (not shown), and the carrier delivers the goods to the customer 9a, and a bill is attached to the goods. Customer 9a is a member store 1 at a bank etc.
The payment is paid to 1a, and a part of the payment is paid to the agency 13 as a service fee.

In the case of settlement 107 using a credit card, when the customer 9a purchases a product from the member store 11a, the customer 9a sends his / her credit number and the like to the service agent server 13, and the service agent server 13 uses the credit number. Charge a credit company.

In the case of settlement 109 by a convenience store, when the customer 9a purchases a product from the member store 11a,
The goods are delivered to the customer 9a from a delivery company or the like, and a bill is attached to the goods. The customer 9a goes to a convenience store and pays the bill with the bill.

In the case of settlement 111 using a debit card,
When the customer 9a purchases a product from the member store 11a, the product or the like is delivered from the delivery company or the like to the customer 9a, and a bill is attached to the product. The customer 9a goes to a bank or the like and makes a payment using a debit card.

In the case of payment 113 using a prepaid card, the customer 9a has purchased a prepaid card in advance. When the customer 9a purchases a product from the member store 11a, the product is delivered to the customer 9a from a delivery company or the like, and the delivery member has a portable terminal or the like, and inserts a prepaid card into the portable terminal to perform settlement.

In the case of the settlement 115 by Felica, the customer 9
a has Felica (electronic money) in advance. When the customer 9a purchases a product from the member store 11a, the product or the like is delivered to the customer 9a from a delivery company or the like, and the delivery member has a mobile terminal or the like, and inserts Felica into the mobile terminal to perform settlement.

Next, a case where the customer 9a purchases a product from the affiliated store 11a in the first embodiment will be described in further detail. FIGS. 12 and 13 are flowcharts showing the processing of the first embodiment, and FIG.
It is a mimetic diagram showing processing of an embodiment.

As shown in FIGS. 12 to 14, the member store 11
When the administrator accesses the web server 21 of the agent 13 via a terminal (not shown) connected to the member store server 7 (step S1201), the service agent server 13 displays the product registration management screen 121. It is displayed (step S1202), and the manager of the member store 11 performs product registration on the product registration management screen 121 (step S120).
3).

For example, the affiliated store 11 operates the agent system 1
When using for the first time, the manager of the member store 11 registers his / her name and the like. The information of the member store 11 is held in the member store database 43. Further, the manager of the member store 11 registers the name and price of the product provided by the member store. These pieces of information are registered in the product service database 45 (Step S1204). At this time, the service acting server 13 automatically generates the order form screen 125 (Step S1205).

That is, the web server 21 generates the order form screen 125 with reference to the contents of the member store database 43, the service product database 45, and the like. The order form screen 125 is an order form screen dedicated to the member store. FIGS. 17 to 20 show this order form screen 125.
In 20, the name of the member store 11 is “anything shop”.

Then, the order form screen 125
Contains the customer ID 41-1 and password 41-2 of the customer 9
There are provided descriptions and input fields for inputting information and the like. As described above, since the service agent server 13 automatically generates the order form screen 125 dedicated to the member store 11,
The member store 11 itself has such an order form screen 12
5 need not be created.

When the customer 9 as a general user accesses the member store server 7 of the member store 11 via the terminal 5 (step S1206), the member store server 7 displays the catalog screen 123 (step S1207). Customer 9
The user looks at the catalog screen 123 and inputs a purchase request (step S1208).

FIGS. 15 and 16 show the catalog screen 123. FIG. As shown in FIGS. 15 and 16, the catalog screen 123 is a catalog screen exclusively for the member store 9 (any store), and includes a product photograph 152 and a product name 15.
3. If the customer 9 wants to purchase, the price 154 or the like is displayed, and the customer inputs the number in the number 130 column and presses the “proceed to cashier” button 131 to input the purchase request.

As described in the column 133 of FIG. 16, payment methods such as cash on delivery, credit card,
The customer 9 can select bank transfer, postal money order, and the like. The catalog screen 123 may be constructed by the member store 11 on the member store server 7 by itself, or the agent 13 may create the catalog screen 123 of the member store 11 on the member store server 7.

Next, the service acting server 13 displays the order form screen 125 (step S120).
9). 17 to 20 are diagrams showing order form screens. As described above, the order form screen 125 is an order form screen unique to the member store 11. As shown in FIG. 17, the order form screen 1
Column 41-20 of 25 is the name of the member store 9 "anything shop"
Is displayed.

[0086] The product purchase confirmation section 41-21 displays the product specified by the customer 9 on the catalog screen 123 and the price thereof. The customer 9 looks at the product purchase confirmation section 41-21 on the order form screen 125, confirms the order, and places an order (step S1210).

As shown in FIGS. 17 to 20, when the customer 9 has already registered the customer, the customer ID 41-1,
A password 41-2 is input, a delivery request 133 and a delivery destination 135 are further input, and a button 137 indicating "order" is entered.
Click. As the delivery request 133, a desired delivery date 41-13, a desired delivery time 41-14, and the like are input. As the delivery destination 135, the delivery destination name 41-15 and the address 4
1-16, telephone number 41-17, message 41-18
And so on.

If there is a comment for member store 9, comment 41-19 is entered, and button 137 indicating "order" is clicked. When the customer 9 uses the surrogate system 1 for the first time, customer registration is performed. Therefore, the customer 41's name 41-3 and postal code 41-
4. Address 41-5, telephone number 41-6, fax number 41-7, e-mail number 41-8, card type 4
1-9, card number 41-10, card name 41-1
1. Enter the expiration date 41-12 of the card. These pieces of information are stored in the customer database 41.

When the order is placed in this way, the service acting server 13 notifies the member store 11 of the order information (step S1211). The order information is information for specifying the customer 9 or information such as a product purchased by the customer 9. That is, the name and address of the customer, the product purchased by the customer 9,
Information such as a desired delivery date is sent from the charging server 31 to the member store server 7.

If the customer 9 has selected payment by credit card, the accounting information is sent to the credit company 127 (step S1213). Then, the credit company 127 debits the account of the customer 9. A predetermined service fee is deducted from the amount deducted from the account of the customer 9 to the agent (service agent server) 13, and the remaining amount is paid to the member store 11.

The member store 11 delivers the order to the partner carrier 129 (step S1212). That is, when the service agent server 13 instructs the member store 11 to deliver and the affiliated carrier 129 comes to the member store 11, the member store 11 confirms the name of the customer and associates the product purchased by the customer 9 with the member. Deliver to carrier 129.

When the customer 9 selects the charge cash on delivery 103,
The member store 11 delivers the order to the affiliated carrier 129, and the affiliated carrier 129 goes to the customer 9's house to deliver the merchandise, and the cash-on-delivery is performed.

When the customer 9 selects the settlement 109 by the convenience store, and the customer 9 purchases a product from the member store 11, the shipping company or the like delivers the product or the like to the customer 9 and attaches a bill to the product. 9
Goes to a convenience store and pays the bill with the invoice.

In the cash-on-delivery settlement and the settlement in the convenience store, the agent (service agent server) 13
, A predetermined service fee is deducted, and the remaining amount is paid to the member store 11. In addition to the settlement by credit or cash on delivery, settlement by bank transfer 105 or prepaid card 113 shown in FIG. 11 may be performed.

In the present embodiment, when the merchant 11 registers a product in the service agent server 13, the service agent server 13 prepares a product registration management screen 121 in advance. By simply inputting the item, the contents of the product or service are registered in the service agent server 13, and the service agent server 13 automatically creates the order form screen 125.

Further, the customer 9 accesses the member store server 11, displays the catalog screen 123, and presses the "proceed to the cash register" 131 when purchasing a product, and is automatically linked to the service agent server 13, and The order form screen 125 is displayed, the customer 9 places an order, and the service acting server 13 performs a billing process and the like.

Therefore, the member store 11 can construct a shopping mall or the like on the Internet simply by registering a product and creating a catalog screen 123. Also, once the customer 9 accesses the member store 11 once,
It is directly linked to the service proxy server 13 and can place an order and the like.

As described above, in this embodiment, each member store 1
.. Do not need to have a billing system as in the prior art, and the service acting server 13 performs billing processing for each of the member stores 11a, 11b, etc., so that the member stores 11a, 11b,. ... can do business on the Internet.

Further, the service acting server 13 receives a condition relating to the charging method requested by the plurality of member stores 11, builds a charging system corresponding to the plurality of member stores 11 based on the condition, and based on the charging system. Thus, a billing service can be provided to the member store 11.

Further, the service acting server 13 receives, from the member store 11, a billing condition corresponding to the product or service provided by the member store 11 to the customer 9, and based on the billing condition, the member store 11 Is provided, and the member store 11 can perform a billing operation based on a product or service provided to the customer 9 by using the billing function.

Further, the service acting server 13 receives a billing condition relating to the purchase of goods and use of the service of the customer 9 from the member store 11, builds a billing function corresponding to the member store 11 based on the billing condition, Using this billing function, the billing business generated based on the purchase of goods and the use of services by the customer 9 can be performed on behalf of the member store 11.

The service agent server 13 receives a plurality of billing conditions desired by a plurality of member stores from a plurality of member stores, and provides the billing platforms respectively capable of responding to the billing conditions. Can be used to perform a billing operation on behalf of the member store 11.

Further, the service acting server 13 receives a request for accounting processing relating to a commercial transaction service provided by the member store 11 to the customer 9, prepares a charging function corresponding to the member store based on this request, and A billing service using the function can be provided to the customer 9 of the member store 11 or the member store.

Further, the service acting server 13 receives, from the affiliated store 11, accounting information relating to accounting processing that occurs along with the commercial transaction service provided by the affiliated store 11 to the customer, and prepares an accounting function based on the accounting information. By using this charging function, it is possible to perform a charging process associated with a commercial transaction between the member store 11 and the customer 9.

Further, the service acting server 13 prepares a billing function for supporting a billing process generated in accordance with a product or a service provided by the member store 11 to the customer 9. Alternatively, when the service is provided, the above-described charging function performs the charging process requested by the member store 11 to the customer 9.

Further, the service acting server 13 prepares a billing function for supporting a billing process that occurs in connection with the service provided by the member store 11 to the customer 9. When the service is provided, the above-described charging function can perform the charging process requested by the member store 11 to the customer 9.

Next, a second embodiment will be described. In the second embodiment, when the customer 9 subscribes to the continuous service provided by the member store 11, the service surrogate server 13 performs the charging process and the like. The continuous service is, for example, that the member store 11 provides a long-term service to the customer 9. As the continuous service, for example, the service providing server 8 is a server for providing an online game. In some cases, the customer 9 receives this online game service, for example, for six months.
Further, the service providing server 8 is a server for providing online learning of English conversation, and the customer 9 takes this online learning for one year, for example.

With such a continuous service, the member store 11 bills the customer 9 for example once a month.
The service surrogate server 13 performs charging for such a continuous service on behalf of the member store 11. FIGS. 21 and 22 are flowcharts showing the processing of the second embodiment, and FIG. 22 is a schematic diagram showing the processing of the second embodiment.

As shown in FIGS. 21 to 23, member store 1
When the first administrator accesses the web server 21 of the agency 13 via a terminal or the like connected to the member store server 7 (step S1301), the service agency server 13 displays the service product registration management screen 201 (step S1301). Step S
1302), the manager of the member store 11 performs product registration on the service product registration management screen 201 (step S13).
03).

FIGS. 24 and 25 show the service registration management screen 201. The manager of the member store 11 has a service item name 45-2, a service identification ID 45-3, an initial charge system 45-4, and a cycle charge system. Input each item of 45-8. For example, items, names,
Enter the cost etc.

As the cycle fee system 45-8, an item name 45-9, a cycle basic fee 45-10, a special additional fee 45-11, a service start attribute 45-12, a billing category 45-13, and a contract period 45- Enter 14 and so on. When the service acting server 13 acts on behalf of the member store 11 and bills the customer 9 for money, the service registration management screen 2
The customer 9 is charged with the contents set in 01.

The initial fee system 45-4 is a fee to be paid first when purchasing a product or the like or when a customer 9 subscribes to a continuous service.
The cycle fee system 45-8 is a fee that is paid monthly, for example, when the customer 9 subscribes to a continuous service.

As shown in FIG. 25, the cycle basic charge 4
5-10 is a monthly basic fee, and when a member joins in the middle of the month, a daily rate can be calculated. In the case of “prorating”, for example, when the customer 9 receives a service from the 20th of a certain month, the service agent server 13
Is charged to the customer 9 for 10 or 11 days.

For example, if the cycle basic charge 45-10 is set to a monthly amount and “pro-rate” is set, the service surrogate server 13 charges the pro-rate for the month in which the customer 9 receives the service. From the following month, a certain amount is charged to the customer 9 every month.

The special additional fee 45-11 is a fee to be paid at the time of bonus etc. in addition to the cycle basic fee 45-10. 50,000 yen in June as special additional charge 45-11, 1
When the administrator of the member store 11 sets 50,000 yen in February, the service surrogate server 13 charges 50,000 yen in June and December in addition to the cycle basic fee 45-10.

The service start attribute 45-12 indicates that when the customer 9 subscribes to the service provided by the member store 11, the sign-up is performed, but the service is started immediately after the sign-up, or from the first day of the month following the sign-up. Set whether to start the service.

When the administrator of the member store 11 sets "service start immediately after sign-up" as the service start attribute 45-12, the member store 11 immediately starts signing up for the customer 9 to perform the service. Start the service from. In addition, when “start service on the first day of the month following sign-up” is set, the member store 11 starts the service on the first day of the month following the sign-up of the customer 9.

In the billing category 45-13, a previous bill (the current month is billed this month) and a subsequent bill (the current month billed the next month) are set. When “previous billing” is set as the billing category 45-13, the service surrogate server 13 bills the customer 9 for the current month for the current month.

For example, if the customer 9 receives the service for 30,000 yen in October, the service acting server 13 charges the customer 9 for 30,000 yen on October 31. Claim category 45-1
If “post-billing” is set as 3, the service surrogate server 13 bills the customer 9 for the current month to the next month.

In the above-described example, the service acting server 13 charges 30,000 yen to the customer 9 on November 15, for example. In the contract period 45-14, an automatic continuation contract that is not canceled until there is an application for cancellation or a fixed-term contract with a fixed period is set. When the “automatic continuation contract” is set as the contract period 45-14, the service is provided until the customer 9 applies for the cancellation to the member store 11, and, for example, a basic cycle fee is charged to the customer 9.

When “fixed period contract” is selected as the contract period 45-14, the manager of the member store 11 sets “contract end date”, “continuation confirmation notification to customer”, and “merchant contract end notification”. And so on. If "Confirm continuation notification to customer" is set to "Yes", the customer is confirmed whether he / she intends to continue this service before the fixed contract period ends. As the special setting 45-15, the first months or the like can be made free.

Thus, the service registration management screen 201
Thereby, the manager of the member store 11 sets the service provided by the member store 11 and the fee system of the service.

The service acting server 13 registers the service set by the member store 11 and the fee system in the merchandise service database 45 (step S1304). At this time,
The service agent server 13 displays a service subscription application screen 20
5 is automatically generated (step S1305). The service subscription application screen 205 is generated for each member store 11.

As shown in FIG. 27, the service subscription application screen 205 has a subscription service selection unit 221 and a customer information input unit 223. A plurality of services provided by the affiliated store 11 are displayed in the subscription service selection unit 221.

In this example, “the country of the online game”
A “PC game download club” and a “game chat room” are displayed, and the member store 11 provides these services to the customer 9. The customer 9 selects a desired service among them.

In the customer information input section 223, the customer ID 4
1-1, customer password 41-2, name 41-3, address 41-5, telephone number 41-6, E-mail number 41-
8, user ID 41-1 (2), password 41-2
(2), card type 41-9, card number 41-10,
The expiration date 41-12 and the like are displayed.

The customer 9 has already used the surrogate system 1 and has a customer ID 41-1 and a password 41-
In the case where the user has the password 2, the customer ID 41-1 and the password 41-2 are entered, and the button 2
Click 25.

When the customer 9 uses the service acting system 1 for the first time, a name 41-3, an address 41-5,
When the telephone number 41-6, the card type 41-9, and the like are input, a customer ID 41-1 (2) is issued, and the customer 9 sets a password and inputs the password to the password 41-2 (2). Such customer information is stored in the customer database 41.
Is held. Then, the customer 9 clicks the button 225 indicating “subscribe”.

When the customer 9 as a general user accesses the member store server 7 of the member store 11 via the terminal 5 (step S1306), the member store server 7 displays the catalog screen 203 (step S1307).

FIG. 26 is a diagram showing the service catalog screen 203. In this example, the service providing server 8 provides an online English conversation learning course. Course A pays the initial cost and the monthly fee. The initial cost is a one-time fee, such as administrative fees and educational material fees.
The monthly amount is a cost that the customer 9 pays to the member store 11 every month.

The B course is a lump-sum payment, and the C course is a case in which an initial cost and a pay-as-you-go billing are performed. The initial cost includes an administrative fee and a teaching material fee, and the pay-as-you-go fee is 1,000 yen each time the customer 9 uses it for one hour. As described above, the member store 11 can charge a monthly fee for the service performed by the member store, collectively charge the fee once, and set a pay-as-you-go fee.

The customer 9 looks at the catalog screen 203 and makes a subscription application (step S1308). That is, customer 9
Selects a course on the catalog screen 203 shown in FIG. 26, and clicks a button 213-3 indicating "application", for example.

The service acting server 13 displays the service subscription application screen 205 (Step S1309). 27 and 28 are diagrams showing the service subscription application screen 205. The customer 9 subscribes to the service on the service subscription application screen 205 (step S1310).

As shown in FIGS. 27 and 28, selection 221 of a subscription service is performed, customer information is input 223, and
Click the button 225 indicating "subscribe".

As described above, the selection of the subscription service 22
As 1, when the member store 11 performs a service of providing an online game, the type of the online game is selected. In the input 223 of the customer information, if the customer has already been registered, the customer 9 has the customer ID 41-1 and the password 4
Enter 1-2 and click on button 225 indicating "Join". If the customer 9 does not have the customer ID, the user inputs a name 41-3, an address 41-5, a telephone number 41-6, and the like.

When the customer 9 subscribes to the service provided by the member store 11 in this way, the service agent server 13 notifies the member store 11 of the order information (step S13).
11). The order information is information such as what service the customer 9 subscribes to provided by the member store 11 and how to pay the fee.

The order information is almost the same as the data held in the purchase / subscription database 47. By receiving this order information, the member store 11 can subscribe to what kind of customer 9 and what kind of service,
Also, it is possible to know how to pay the fee.

[0138] Also in the present embodiment, as the billing method, billing can be performed by various methods such as settlement by a credit card 107 and settlement by a convenience store 109. The purchase customer 9 is asked to enter the service catalog screen 20
The information selected in step 3 and the information selected in the service subscription application screen 205 are written in the purchase subscription management database 47 (step S1312).

If the customer 9 has selected payment by credit card, the service acting server 13 sends the billing information to the credit company 127 (step S131).
3). Then, the credit company 127 withdraws, for example, monthly from the account of the customer 9. The payment method is performed by the method selected by the customer 9 on the service catalog screen 203 and the service subscription application screen 205 based on the contents set by the member store 11 on the service registration management screen 211.

For example, as shown in FIG.
If you offer online English learning,
If the customer makes an application for the course A, the initial cost and a fixed monthly amount are charged to the customer 9. When the member store 11 provides an online game, the customer 9 is charged, for example, monthly in accordance with the content selected by the selection unit 221 of the subscription service on the service subscription application screen 205. This accounting process is performed by the service agent server 13 on behalf of the member store 11.

On the other hand, the member store 11 provides a continuous service to the customer 9 based on the order information. That is, from the terminal 5 of the customer 9 to the service providing server 8 of the member store 11
, The customer 9 learns English conversation and receives services such as online games for, for example, six months.

Therefore, the member store 11 registers services and products to be provided by itself on the service registration management screen 211, and furthermore, creates a service catalog screen 213. Can be expanded. Further, once the customer 9 accesses the member store 11, the customer 9 is directly linked to the service agent server 13 and can make an order or the like.

As described above, in this embodiment, each member store 1
.. Do not need to have a charging system as in the prior art, and the service agent server 13 performs charging processing and the like for continuous services of each of the member stores 11a, 11b. Stores 11a, 11b, ...
Can do business on the Internet that requires continuous billing.

That is, the member store 11 that performs a service business in which the customer 9 is continuously charged, such as a monthly fee, does not need to construct a billing system by itself, and can reduce the initial investment. In addition, the member store 11 can start up a business in a short period of time, and can participate in a service business in which continuous billing occurs even when the member store 11 is relatively small. Further, the relatively small affiliated store 11 does not know whether the customer 9 can be trusted or not, and may feel anxious about the customer 9 disclosing credit information. However, if the agent 13 is a company with a high profile or a proven track record, the credit card information is not disclosed to the member store 11 or the like, so that the customer 9 can use the credit card or the like with confidence.

In this embodiment, the customer 9 uses the service subscription application screen 2 generated on the service agent server 13.
I tried to apply for subscription through 05,
The member store 11 may create a service subscription application screen on the member store server 7, and when the customer 9 has applied for a subscription to the service, this subscription information may be sent to the service agent server 13.

In the case where the fee system of the service provided by the member store 11 has a usage fee other than a fixed amount, the fee-based usage status is transmitted as billing information to the service agent server 13 in real time or on a monthly basis to calculate the fee. A usage fee may be charged. For example, various usage charges and usage-based charges such as connection time and the number of games in a game service can be set.

Next, a third embodiment will be described. In the third embodiment, when the member store 11 issues a digital ticket, the service surrogate server 13 performs the issuance, management, billing process, and the like of the digital ticket.

The customer 9 who has purchased the digital ticket can receive the goods and services indicated by the digital ticket from the member store 11. For example, when the member store 11 sells goods and services, the service agent server 13
Acts as an agent for issuing a digital ticket for purchasing the product, and the customer 9 purchases the digital ticket via the terminal 5. Then, the customer 9 receives the goods and services indicated in the digital ticket from the member store 11.

[0149] In the billing process for the digital ticket, the service agent server 13 substitutes for the member store 11. FIG. 29 and FIG. 30 are flowcharts showing the processing of the third embodiment, and FIG. 31 is a schematic diagram showing the processing of the third embodiment.

As shown in FIGS. 29 to 31, the member store 1
When the first administrator accesses the web server 21 of the agent 13 through a terminal or the like connected to the member store server 7 (step S1401), the service agent server 13 displays the service product registration management screen 301 (step S1401). Step S
1402), the manager of the member store 11 performs product registration on the service product registration management screen 301 (step S14).
03). That is, services and products are registered in the service product database 45 of the service proxy server 13, and the registered services and products have IDs (product service identification IDs).
Is given to the member store server 7.

The service acting server 13 displays the digital ticket issuance management screen 303 (step S140).
4). 32, 33, and 34 show the digital ticket issuance management screen 303. The administrator of the member store 11 inputs the digital ticket issuance management screen 303 to determine the content of the digital ticket.

The ticket name 321 is the name of the digital ticket, and the ticket ID 323 is the identification number of the digital ticket. The target service 325 indicates a target service. The issuance number limit 329 is used to input whether a digital ticket is issued unlimitedly or a digital ticket is issued with a limit. The ticket type 331 is a one-time ticket 351, a multiple-time ticket 353, a commuter pass 355, a permanent use ticket 35.
7, the types of the frequency ticket 359 and the trial ticket 361 are shown.

[0153] The one-time ticket 351 indicates that this digital ticket is valid only once. In the case of coupon 353,
If this digital ticket is purchased, the customer 9 can use it for the designated number of times entered by the manager of the member store 11. In the case of a commuter pass 355, "fixed period" 341 and "from date of purchase" 3
43, “from the date of user setting” 345, and “from the moment of starting use” 347.

In the case of the “fixed period” 341, for example, if the manager of the member store 11 sets the period from 8:00 am on January 1, 2000 to 11:59 pm on the same day, the customer 9 who purchased the digital ticket Is a member store 11 only during this fixed period
You can subscribe to the services provided by

In the case of “from the date of purchase” 343, a period is set from the date of purchase by the customer 9, and the customer 9 can receive services provided by the member store 11 during this period. For example, when the manager of the member store 11 inputs "3 months", the customer 9
Can receive services provided by the member store 11 for three months from the date of purchase of the digital ticket.

In the case of “from the user set date” 345, the customer 9 is registered in the member store 11 for a predetermined period from the date set by the customer 9.
Service. For example, member store 11
If the administrator inputs "2 months" and the customer 9 who purchased the digital ticket sets an appropriate date and time, the customer 9 can receive the service provided by the member store 11 for two months from this date and time. .

In the case of “from the moment of starting use” 347,
If the administrator sets a predetermined period, the customer 9 can receive the service provided by the member store 11 only within the predetermined period from the moment of the first use. For example, if the administrator inputs “three months” in “from the moment of use” 367, the customer 9 can receive the service provided by the member store 11 only for three months from the moment of the first use.

In the case of the permanent use ticket 357, if the customer 9 purchases this digital ticket, the customer 9 can receive the service provided by the member store 11 permanently. The administrator sets the frequency of the frequency ticket 359, and the customer 9 can receive the service of the member store 11 for the frequency.

The trial ticket 361 indicates that the customer 9 is a member store 1
This is a case in which one service is received for trial. The trial ticket 361 includes a number limit 371, a fixed period trial 372, and fixed period trials 373 and 374. In the number-of-times limit 371, the customer 9 can receive the service the number of times set by the administrator. Fixed period 372
Then, the administrator sets a fixed period, and the customer 9 can receive the service of the member store 11 only during this fixed period.

[0160] In the fixed period trial 373, the customer 9 can receive the service of the member store 11 for a fixed period from the date when the customer 9 purchases the digital ticket. In the fixed period trial 374, the customer 9 can receive the service of the member store 11 for a fixed period from a certain set date. When the customer 9 purchases such a trial ticket 361, the customer 9 can purchase a product from the member store 11 or receive a service according to the content indicated by the trial ticket.

The valid period 333 indicates the valid period of the digital ticket. The valid period 333 includes "fixed period" 381, "from purchase date" 383, and "from user set date" 385. In the fixed period 381, the fixed period set by the administrator is the valid period of the digital ticket, and the customer 9 can purchase products provided by the member store 11 or receive services only during the fixed period.

That is, even if the customer 9 purchases a digital ticket, if the fixed period has passed, the customer 9 purchases a product from the member store 11 using the digital ticket,
I cannot get the service. "From the date of purchase" 38
In the case of 3, the period set by the administrator from the date when the customer 9 purchases the digital ticket is the valid period.

In the “from user setting date” 385, if the user sets the date and time, the period set by the administrator from this date and time is the effective period. In addition, “with a discount at the time of the next purchase” can be set as the option 334. That is, in a case where the customer 9 purchases a digital ticket issued by the member store 11 and further purchases a digital ticket issued by the member store 11, discount can be set.

The administrator of the member store 11 inputs information on the digital ticket from the digital ticket registration management screen 303 (step S1405). That is, the member store 11
The administrator of the ticket name 321, the target service 32
5. Inputs are made in columns such as 5, sale price 327, issue number limit 329, ticket type 331, and validity period 333. Then, when the administrator clicks the issue button 335, the service surrogate server 13 registers the contents of the digital ticket in the service product database 45 (step S140).
6). The issued digital ticket is provided with the issuer's member store ID, and the issuer can be identified.

At this time, the service surrogate server 13 automatically generates a digital ticket purchase screen 307 (step S1407). This digital ticket purchase screen 30
7 is a screen unique to each member store 11.

FIG. 35 shows a digital ticket purchase screen 30.
7 is shown. The digital ticket purchase screen 307 is for the customer 9 to input, and the ID 387 of the customer 9
And a password 389. And ticket 3
88, the ticket name 321, and the fee 327 are displayed. If customer 9 purchases a ticket, ticket 3
88 is clicked, and a button 391 indicating “purchase” is clicked.

The digital ticket purchase screen 307 is
As described above, the service surrogate server 13 automatically generates the information. That is, when the administrator of the member store 11 sets the contents of the digital ticket on the digital ticket issuance management screen 303, the service acting server 13 displays the ticket name 321 and the charge (sales price) 327 on the digital ticket purchase screen 307. . The service agent server 13 also generates a frame of the digital ticket purchase screen 307 and the like.

When purchasing a digital ticket, the customer 9 who is a general user accesses the member store server 7 of the member store 11 via the terminal 5 (step S1408).
The member store server 7 displays the catalog screen 305 (step S1409), and the customer 9 looks at the catalog screen 305 and clicks the ticket purchase button 337 to request purchase of a digital ticket (step S1410). The service catalog screen 305 displays a plurality of types of digital tickets provided by the member store 11.

When the customer 9 desires to purchase, the terminal 5 of the customer 9 is automatically linked to the service agent server 13 and
The service agent server 13 displays the digital ticket purchase screen 3
07 is displayed (step S1411). The customer 9 inputs a customer ID and a password on the digital ticket purchase screen 307 as described above, selects a ticket, and clicks a button 391 indicating "purchase" to purchase a digital ticket (step S1412).

When the customer 9 has already been registered in the proxy system 1, the customer ID 387 and the password 389 are input, and a desired one is selected from the ticket 388.
A button 391 indicating “purchase” is clicked. When the customer 9 uses the surrogate system 1 for the first time,
When the button of “new purchase” 388 is clicked, a customer registration screen (not shown) is opened, and the customer 9 inputs a name, an address, and the like, and these information are stored in the customer database 41.

When the digital ticket is purchased in this manner, the service agent server 13 registers the information input by the customer 9 on the digital ticket purchase screen 307 in the purchase / subscription management database 47 and purchases the information at the member store 11. The information is notified (step S1413). The purchase information is information for specifying the customer ID of the customer 9 and the digital ticket purchased by the customer 9.

The service proxy server 13 also performs a billing process relating to the issuance of the digital ticket. When the customer 9 purchases a digital ticket, if the customer 9 has selected payment by credit card, the billing information is sent to the credit company 127. It is sent (step S1414).

In the case of credit settlement, a credit check is performed. If the credit check cannot be performed, the customer 9 is requested to change the credit card or cancel the purchase.

Next, a process when the customer 9 receives a service provided by the member store 11 using a digital ticket will be described. When receiving the service of the member store server 7, the customer 9 accesses the member store server 7 (step S1415). The member store server 7 stores the customer ID and the merchandise service identification ID desired by the customer 9 in the service agent server 1.
3 (step S1416). The service acting server 13 determines whether or not the customer has a digital ticket for the product or service based on the customer ID and the product service identification ID.
(Step S1417).

That is, in step 1415, the customer 9
Enters his / her customer ID and password from terminal 5,
Select a service that can be provided by your digital ticket. Member store server 7
When the customer 9 selects a service, the product ID for the service is extracted, and the customer ID and the product service ID are sent to the service acting server 13.

The purchase / subscription management database 47 holds the customer ID of the customer 9 and information on the digital ticket purchased by the customer 9. The service acting server 13 includes a customer ID sent from the member store server 7,
The purchase / subscription management database 47 checks whether or not the customer has a digital ticket corresponding to the product / service ID from the product / service ID.

If the customer 9 does not have a digital ticket for the desired product or service, the service acting server 13 sends the NG information to the affiliated store server 7 (step S1418), and the affiliated store server 7 sends the customer 9
Is notified that there is no digital ticket. In this case, the customer 9 cannot purchase products from the member store 11 or receive services.

When the customer 9 has a digital ticket, if the digital ticket is, for example, a coupon,
The remaining number of uses is reduced by "1" (step S141)
9). Then, the member store server 7 provides a service to the terminal device 5 (step S1420).

That is, the terminal device 5 can download image contents from the member store server 7 or participate in an online game or the like provided by the service providing server 8. At this time, the service provided by the service providing server 8 to the customer 9 is in accordance with the content of the digital ticket. That is, if the customer 9 has, for example, a one-time ticket 351, the service is limited to one time.

In step S1417, the service acting server 13 checks the validity period 333 of the digital ticket, and in the case of a commuter pass 355, checks whether the commuter pass is valid. For example, when the validity period 333 of this digital ticket has expired, the service acting server 13 sends NG information to the member store server 7.

If the commuter pass 355 belongs to the fixed period 341, the current time (in step S 1415,
Check if the customer 9 accesses the member store server 7) within this fixed period, and if the current time is not within the fixed period, that is, if the commuter pass has expired, the service acting server 13 NG information is sent to the server 7.

The customer 9 can check the contents of the digital ticket held by the customer. That is, when the customer 9 desires to confirm a digital ticket from the terminal 5 (step S1421), the service acting server 13 displays a digital ticket confirmation screen 309 (step S142).
1422). When the customer 9 wishes to confirm a digital ticket from the terminal device 5, the user 9 inputs his / her ID number and the like and further clicks a button (not shown) for confirming the digital ticket, and the digital ticket confirmation screen 309 is displayed. It is displayed on the terminal 5.

FIG. 36 shows the digital ticket confirmation screen 30
9 and the digital ticket confirmation screen 3
09 allows the customer 9 to check his / her ticket. The digital ticket confirmation screen 309 displays the ticket 3
92, ticket name 393, "discard" button 394,
A “transfer” button 395 and the like are displayed.

The ticket 392 and the ticket name 393 are
The name of a currently valid ticket held by the customer 9 and the like.
Therefore, a digital ticket whose validity period 333 or the like has expired, or a digital ticket whose use period has expired that can be used as the fixed period 341 among the commuter passes 355 is not displayed. In this case, a digital ticket whose validity period 333 or the like has expired may be displayed.

A "discard" button 394 is a button for the customer 9 to discard this digital ticket. Customer 9
When the user clicks the “Discard” button 394, this digital ticket is discarded. That is, if information indicating that the customer 9 has a digital ticket is stored in the purchase / subscription management database 47, when the customer 9 clicks the "discard" button 394, this information is deleted. The information indicating the discard is also sent to the member store 11.

The “transfer” button 395 is a button used when the customer 9 transfers this digital ticket to a friend or the like. When the customer 9 transfers the digital ticket to a friend or the like, the customer 9 inputs the transfer destination customer ID 396 and clicks a “transfer” button 395 to transfer the digital ticket to the transfer destination customer.

That is, the purchase / subscription management database 47 holds information that a customer has a digital ticket. When the customer 9 transfers this digital ticket, the information that this customer has this digital ticket is deleted from the purchase / subscription management database 47, and the transferee customer has this digital ticket. Is generated. The customer at the transfer destination can use the transferred digital ticket to purchase a product provided by the member store 11 or receive a service.

As described above, in the present embodiment, the member store 11
The side accesses the service acting server 13, registers a product or the like on the service product registration management screen 301, and determines the content of the desired digital ticket only by setting the content of the digital ticket on the digital ticket issuance management screen 303. be able to.

That is, the member store 11 generates a service catalog screen 305, and further stores a service product registration management screen 30.
By simply inputting predetermined information into the digital ticket issuance management screen 303 and the digital ticket issuance management screen 303, it is possible to provide goods and services by the digital ticket, and it is not necessary to construct a digital ticket issuance system or the like by itself.

The customer 9 accesses the member store 11 and
"Purchase ticket" 337 on service catalog screen 305
When the user clicks the button, the link is automatically linked to the service agent server 13 and a digital ticket can be purchased on the digital ticket purchase screen 307. In addition, the service surrogate server 13 also performs all billing processes for issuing a digital ticket on behalf of the member store 11.

In the present embodiment, the settlement server 37 of the service acting server performs settlement processing for a credit company or the like, but the member store 11 has a billing server.
The charging server may perform a charging process for a credit company or the like.

As described above, according to the present embodiment, member store 1 that sells goods and provides services via a network.
1 can provide services and sell products using digital tickets in a short time with a small initial investment without independently constructing a digital ticket issuing system for realizing digital tickets.

The contents of the digital ticket include:
Digital tickets of various types and attributes such as a one-time ticket 351, a multiple-time ticket 353, a commuter pass 355, and a permanent use ticket 357 can be set. For this reason, the method of selling digital contents and the like and the means of providing online services are diversified, and as a result, the convenience of the customer 9 is improved.

Next, a fourth embodiment will be described. In the fourth embodiment, when the member store 11 provides a product or service, the service agent server 13 performs a service that allows the customer 9 to make a reservation. Types of reservation include first-come-first-served reservations, lottery-type reservations, and time frame reservations. The fourth embodiment relates to a first-come-first-served reservation. In the first-come-first-served reservation, the member store 11 prepares products limited to, for example, 30 items, and the customer 9 purchases these 30 items in the order of arrival.

FIGS. 37 and 38 are flowcharts showing the processing of the fourth embodiment, and FIG. 39 is a schematic diagram showing the processing of the fourth embodiment.

As shown in FIGS. 37 to 39, the member store 1
When the first administrator accesses the web server 21 of the agent 13 via a terminal or the like connected to the member store server 7 (step S1501), the service agent server 13 displays the first-come first-served reservation board registration management screen 401. Then, the manager of the member store 11 creates a first-come-first-served reservation board on the first-come-first-served reservation board registration management screen 401 (step S1503).

FIG. 40 shows a reservation board registration management screen 401.
FIG. On the reservation board registration management screen 401, the administrator of the member store 11 sets first-come-first-served reservation, lottery-type reservation, time bay reservation, and the like. When the member store 11 creates an application board, the merchant ID 421 and the password 423 are set.

Also, on the application board for first-come-first-served reservations, etc.,
The manager of the member store 11 can edit products and the like. The merchant ID 421 is an identification number of the member store 11, and the password 423 is a password of the member store 11. The board name 441 is the name of the application board, and the board ID 422 is the identification number of the application board. Application types include a reservation type (first-come first-served type) 425, a lottery type 427, and a time frame reservation type 429.

The reservation type 425 indicates a first-come-first-served reservation, and an application is accepted for the capacity frame in the order of arrival. Lottery type 427
Will accept applications for a limited time and draw lots. The time frame reservation type 429 is the fixed time zone frame type 43
1, a free time frame type 433 and a date reservation type 435 exist.

[0200] The fixed time frame type 431 accepts a reservation for a predetermined fixed time frame on a first-come, first-served basis. The free time slot type 433 can be reserved by the applicant in any time slot. The date reservation type 435 receives reservations on a daily basis. The auction type 437 accepts an application for a limited amount of time along with a presentation amount for a limited time, accepts an application for the limited amount of money from an applicant who has given a higher amount, and performs settlement.

Then, the service acting server 13 displays the reservation target resource registration management screen 403 (Step S).
1504), the manager of the member store 11 registers the resource to be reserved (step S1505).

FIGS. 41 to 46 are diagrams showing a reservation target resource registration management screen 403. FIG. Board ID 422
Is a number for identifying this board, and when an administrator edits this board, the board is edited based on the board ID.

[0203] The board name 441 is a product name, a service name, or the like. The description 443 is a comment on the product or service. Option settings 444 allow the option to display the reservation type and the current remainder. The administrator sets the reservation target resource registration management screen 403
, Further, goods service ID 445, item 447,
The first arrival frame 449, the number of applications 451, the description 453, the acceptance period 455, the application content confirmation period 457, and the like are input.

The item 447 is a product name or the like. First frame 4
49 is the number of people who can purchase this product. Number of applications 4
51 is the number of applicants at that time. Explanation 4
53 is a description of the product or the like. Reception period 455
Is a period during which the customer 9 can apply for this first-come-first-served reservation.
The application content confirmation period 457 is a period during which the customer 9 can confirm the application content.

The service acting server 13 registers the contents of the digital ticket in the reservation target resource database 53 (step S1506). At this time, the service surrogate server 13 automatically generates the first-come-first-served reservation screen 407 (step S1507).

FIGS. 47 to 49 show the first-come-first-served reservation screen 40.
7 is shown. The first-come-first-served reservation screen 407 has a product service ID
445, an item 447, a description 453, a reception period 455, an application procedure period 458, the number of first-arrived frames, the number of remaining frames 461, and the like are displayed. On the reservation target resource management screen 403, the manager of the member store 11 displays the item 447 of the product, the description 4
When the user inputs 53, the reception period 455, and the like, these data are stored in the reservation target resource database 53, and the service acting server generates a first-come-first-served reservation screen 407 using these data.

When the customer 9 as a general user accesses the member store server 7 of the member store 11 via the terminal 5 (step S1508), the member store server 7 displays the service catalog screen 405 (step S1509). . The customer 9 looks at the service catalog screen 405 and desires a reservation (step S1510).

The service acting server 13 displays the first-come-first-served reservation screen 407 (step S1511). The customer 9 displays an application button 46 on the first-come-first-served reservation screen 407.
Click 3 to make a reservation (step S1512).
In this case, since the number of remaining frames 461 with respect to the number of first-come-first-served frames is displayed when the customer 9 makes an application, the customer 9 can judge whether or not the customer 9 can apply by himself. And customer 9
When there is a remaining number of frames, the user clicks the application button 463 to apply.

[0209] Information input by the customer 9 on the first-come-first-served reservation screen 407 is registered in the reservation information management database 51.
That is, information on the customer who made the reservation (for example, customer I
D), information (product service ID 445, item 447, description 453, etc.) regarding the product reserved by the customer is registered in the reservation information management database 51.

When a first-come-first-served reservation is made in this manner,
The service acting server 13 notifies the member store 11 of the reservation information (step S1513). This reservation information is information indicating that the customer 9 has made a reservation on the first-come-first-served reservation screen 407, such as purchasing a certain product. That is, information substantially similar to the information registered in the reservation information management database 51 is sent to the member store 11.

[0211] If the customer 9 has selected payment by credit card, the service acting server 13 sends the billing information to the credit company (step S15).
14) Perform billing processing.

The member store 11 provides goods and services to the customer 9 (step S1515). For example, FIG.
In the example shown in FIGS. 7 to 49, the affiliated store 11 provides alcohol, and when the customer 9 makes a reservation for purchasing the alcohol, the alcohol is delivered to the customer 9 from the affiliated store 11 at a later date. If the service providing server 8 is a server that provides a game, for example, the customer 9 can receive an online game service.

As described above, in the present embodiment, the member store 11
Accesses the service proxy server 13, enters predetermined information into the first-come-first-served reservation board registration management screen 401 and the reservation target resource registration management screen 403, and further creates a service catalog screen 405. Can be provided, and the service proxy server 13 performs all the processing related to the first-come-first-served reservation.

Therefore, the member store 11 does not need to construct a reservation agency system or the like by itself. Further, since the service acting server 13 performs all charging processing for the first-come-first-served reservation, the member store 11 does not need to own the charging system.

Next, a fifth embodiment will be described. The fifth embodiment relates to a lottery type reservation. In the lottery type reservation, the member store 11 prepares products limited to, for example, three items, and when a plurality of customers 9 make an application, selects a customer 9 who can purchase by performing a lottery.

FIGS. 50, 51 and 52 are flow charts showing the processing of the fifth embodiment, and FIG. 53 is a schematic diagram showing the processing of the fifth embodiment.

As shown in FIGS. 50 to 52, member store 1
When the first administrator accesses the web server 21 of the agency 13 via a terminal or the like connected to the member store server 7 (step S1601), the service agency server 13 displays a lottery type reservation board registration management screen 501. (Step S1602). The lottery-type reservation board registration management screen 501 is similar to the first-come-first-served reservation board registration management screen 401 shown in FIG. The manager of the member store 11 creates a lottery type reservation board on the lottery type reservation board registration management screen 501 (step S1603).

In other words, FIG.
In the first-come-first-served reservation board registration management screen 401 shown in FIG.
The lottery type 427 is selected.

The service acting server 13 displays the reservation target resource registration management screen 503 (step S160).
4), the administrator of the member store 11 registers the resource to be reserved (step S1605).

FIG. 54 is a diagram showing a reservation target resource registration management screen 503. The board ID 522 is an identification number of this board. The board name 541 is a product name, a service name, or the like. The description 543 is a comment on the product or service. The option setting 544 can be set to display the current magnification. The administrator makes an input in the fields of the board name 541 and the description 543.
The administrator further inputs a product service ID 545, an item 547, a lottery frame 549, an application number 551, a description 553, a reception period 555, and the like.

An item 547 is a product name or the like. Lottery frame 5
49 is the number of people who can purchase this product. Number of applications 5
51 is the number of applicants at that time. Explanation 5
53 is a description of the product or the like. Reception period 555
Is a period during which the customer 9 can apply for this lottery type reservation.

The service acting server 13 registers the contents of the resource to be reserved in the resource database 53 to be reserved (step S1606). That is, on the reservation target resource registration management screen 503, information input by the administrator is registered in the reservation target resource database 53 as a reservation target resource. At this time, the service agent server 13
Automatically generates a lottery type reservation screen 507 (step S1607).

FIGS. 55 to 57 show the lottery type reservation screen 50.
7 is shown. The goods service I is displayed on the lottery type reservation screen 507.
D545, item 547, description 553, reception period 555,
A lottery frame 549, a magnification 561, and an application button 563 are displayed. Item 547, description 553, acceptance period 555,
The lottery frame 549 is information input by the administrator in step S1605. The service acting server directly displays this information on the lottery type reservation screen 507. Magnification 5
61 indicates the number of applicants for the lottery frame 549.

When the customer 9 as a general user accesses the member store server 7 of the member store 11 via the terminal 5 (step S1608), the member store server 7 displays the service catalog screen 505 (step S1609). . The service catalog screen 505 displays a plurality of products and services provided by the member store 11. The customer 9 looks at the service catalog screen 505 and desires a reservation (step S
1610). That is, on the service catalog screen 505, the user selects a product or service to be reserved and clicks a "Reserve" button.

When the customer 9 clicks the “Reserve” button, the service acting server 13 displays a lottery type reservation screen 50.
7 is displayed (step S1611). As described above, the lottery type reservation screen 507 displays information on various products and services. That is, the product service ID 545, the item 547, the description 553, the reception period 555, and the lottery frame 54
9. The current magnification 561 and the like are displayed.

When making an application on the lottery type reservation screen 507, the customer 9 clicks the application button 563 to make a reservation (step S1612). The service surrogate server 13 registers the application content input by the customer 9 in the reservation information management database 51 (step S161).
3). The content of the application is information on a product to which the customer 9 has applied on the lottery type reservation screen 507 and information on the customer 9 (customer ID and the like).

Then, the service acting server 13 notifies the member store 11 of the reservation information (step S1614).
The reservation information is substantially the same information as the information registered in the reservation information management database 51, and is information on the customer 9 and information on the product or service for which the customer 9 has made a reservation.

When the predetermined period ends (step S1615), the service acting server 13 performs a lottery (step S1616), determines a winner, and sends a notification mail to the customer 9 who is the winner (step S1617). .
Here, the predetermined period is a reception period 555,
Alternatively, it is a predetermined period after the reception period 555 ends.

For example, after the reception period 555 ends,
After a lapse of two weeks, if there are a plurality of reservations for a certain product, the service proxy server 13 performs a lottery, for example, 3
A name is selected, and the selected three customers 9 are notified of the winning. This notification is made by e-mail or the like.

The customer 9 reads the notification mail sent from the service acting server 13 and confirms the contents of the application (step S1618). In the case of waiving the right (step S1619), the customer 9 clicks a waiver button (not shown), gives up, and is notified to the service acting server 13 that the waiver has been performed. The service acting server 13 selects an additional winner (step S1620), and
Return to 1617.

That is, when a plurality of reservation applications are made for a certain product and only three people are won, and when a certain customer 9 gives up, a lottery is performed again for a non-winned customer, and additional winning is performed. Choose a person. A notification mail is also sent to the additional winner (step S1617). If the customer 9 does not give up the right in step S1619, the customer 9 makes a main application from an order form screen or the like (step S1621), and the information of the main application is sent to the service acting server 13.

[0232] The service agent server 13 transmits the billing information of the product or service to the credit company 1 with respect to this application.
Send to 27. The service agent server 13 sends information to the member store server 7 indicating that the customer 9 receives the product or service, and the member store 11 sends the product to the customer 9. Alternatively, when the customer 9 receives the service of the member store 11, the customer 9 accesses the member store 11 and receives the service provided by the service providing server 8.

For example, in the examples shown in FIGS. 55 to 57,
The member store 11 provides alcohol, and when the customer 9 makes a reservation for the purchase of this alcohol, and the customer 9 wins by lottery,
This liquor is delivered to the customer 9 from the member store 11 at a later date.

As described above, in the present embodiment, the member store 11
Accesses the service proxy server 13, enters predetermined information in the lottery-type reservation board registration management screen 501 and the reservation target resource registration management screen 503, and further creates a service catalog screen 505. Can be provided, and all the processes related to the lottery type reservation are performed by the service agent server 13.

Therefore, the member store 11 does not need to construct a reservation agency system or the like by itself. Further, since the service acting server 13 performs all billing processing for the lottery type reservation, the member store 11 does not need to own the billing system.

Next, a sixth embodiment will be described. The sixth embodiment relates to time frame reservation. For example, when the member store 11 is a game server company, the customer 9 selects a game and reserves a time zone for using the game. Or member store 11
Is a service provider who manages a conference room, the customer 9 reserves the use date and time of the conference room.

FIGS. 58 and 59 are flowcharts showing the processing of the sixth embodiment, and FIG. 60 is a schematic diagram showing the processing of the sixth embodiment. FIG. 61 is a diagram illustrating a display screen according to the sixth embodiment.

FIG. 58 shows a flowchart until the member store 11 creates a time frame reservation screen 607 for goods and services using the service agent server 13. Here, it is assumed that the data of the member store 11 itself (the member store database 43 shown in FIG. 4) has already been registered in the service acting server 13.

First, when the manager of the member store 11 accesses the web server 21 of the agency 13 through the terminal 5 or the like connected to the member store server 7 (step S170).
1), the service acting server 13 displays a time frame reservation board registration management screen 601 (step S1702).
Next, when the manager of the member store 11 clicks the new creation button 611 on the time frame reservation board registration management screen 601 (step S1703), the service acting server 13
The reservation target resource registration management screen 603 is displayed (step S1704).

The administrator registers the reservation target resources on the reservation target resource registration management screens 603 and 623 (step S1705). The reservation target resource is data for creating a time frame reservation screen (application board) 607, which will be described later in detail. The time frame reservation board registration management screen 601 is the same as the first-come-first-served reservation board registration management screen 401 in the first-come-first-served reservation described above.

That is, the administrator sets the first-come-first-served reservation board registration management screen 401 shown in FIG.
On the (time frame reservation board registration management screen 601), the time frame reservation type 429 is selected. Time frame reservation type 42
9 includes a fixed time slot type 431 and a free time slot type 43
3. There is a date reservation type 435. Fixed time zone frame type 431
Is for accepting a reservation for a predetermined fixed time frame on a first-come, first-served basis. Here, the administrator of the member store 11 selects the fixed time frame type 431 and creates a time frame reservation screen of the game server. The case will be described. In addition, free time frame type 43
3 is a case where the applicant reserves a time frame in an arbitrary time zone, and a date reservation type 435 is a case where the reservation is made in units of one day. Fixed time slot type 431, free time slot type 43
3. A reservation target resource registration management screen 603 corresponding to the date reservation type 435 is displayed.

FIGS. 62 to 64 are diagrams showing the reservation target resource registration management screens 603 and 623. FIG. The board name 647 is a service name, and here is a service “reservation of a game server” provided by the member store 11. The description 649 is used to enter a comment about this service. The manager of the member store 11 further sets time reservation options on the reservation target resource registration / management screen 603 on the reservation target resource registration / management screen 603, the reservation target exclusion date 653, the minimum use time / reservation unit time / maximum continuous use time.・ Minimum interval time 655, reservation limit 657, sales confirmation timing 6
59, Cancellation deadline 661, Cancellation fee 66
3. Input other options 665, customer input items 667 at the time of reservation, and the like. Furthermore, the resource ID 669 of the service, the resource name 671, the number of resources 673, the status 67
5. Input the charge system 677 and the like.

In the reservable period and time zone 651, the period and time zone in which this service can be reserved is input. For example, regarding the time zone setting, a maintenance inspection time zone of a game server that provides a service can be excluded in advance. As the reservation target exclusion date 653, a date on which service reservation cannot be made is set. For example, every Monday is set as a reservation target exclusion date, or a designated date is specifically input. The minimum use time is the minimum use time that can be reserved. The reservation unit time is a time setting for making a reservation with, for example, 15 minutes as one unit. The maximum continuous use time is the maximum continuous use time that can be used at one time. Sets a minimum interval between a plurality of service use reservations.

Also, the reservation limit 657 is a maximum number of times a day,
A usage limit of a total number of hours in a month and a total number of hours in a day is provided. The sales confirmation timing 659 may be set to “1.
Time "," 2. When the use is confirmed ", and" 3.

In the cancelable period 661, a period during which cancellation is possible is set. For example, the time limit for canceling is set to “until one day before the start of use”. In the cancellation fee 663, a cancellation fee is set. For example, "1. No cancellation fee is charged at the time of cancellation", "2. Settlement by deducting XX yen as cancellation fee", and "3. Settlement by deducting XX% of reservation amount as cancellation fee" Choose from Other options 665 select here whether or not to create a reserved page in English.

The customer input item 667 at the time of reservation includes the customer 9
Sets items to be input on the time frame reservation screen 607. For example, when the member store 11 is a service provider that performs conference room management, the time frame reservation screen 6 of the “conference room reservation board”
07, when “number of users” is set in the customer input item 667, a time frame reservation screen 607 (described later,
In the entry box 681) of FIG. 65, an item for inputting the “number of users” is automatically created.

The resource ID 669 of the service on the reservation target resource registration management screen 623 is an ID assigned to the service, and the resource name 671 is the name of the service. The resource number 673 is the number of services, and here, the game server of the member store 11 executes the game software “b”.
It shows that five services of "it-QUEST" can be provided simultaneously.

The status 675 indicates the status of the corresponding service, such as “receiving”, “before receiving”, and the like. Fee system 6
Reference numeral 77 denotes a basic usage fee, a unit fee, and the like of the corresponding service. For example, a basic usage fee of 100 yen, a usage fee of 500 yen per 15 minutes, or the like is designated.

The manager of the member store 11 reads the existing time frame reservation screen (application board) 607 from the product / service database 45 and the reservation target resource database 53 of the service agent server 13 to add or delete the contents. Correction and the like can also be performed (step S1706).

The service agent server 13 allows the manager of the member store 11 to execute the time frame reservation target resource registration management screen 603.
The contents registered in the above are stored in the reservation target resource database 53.
(Step S1707), and the time frame reservation screen 60
7 is generated (step S1708). Further, the time frame reservation screen 607 is registered in the reservation screen information database 51 (step S1709).

Next, FIG. 59 is a diagram showing a procedure in which the customer 9 makes a time frame reservation with respect to the game server of the member store 11, which will be described together with FIG. 60, FIG. 61, and FIG.

The customer 9 as a general user connects to the member store server 7 of the member store 11 through the terminal 5 and
The service catalog screen 605 created by the user is accessed (step S1707). The member store server 7 displays the service catalog screen 605 (Step S170)
8). For example, on the service catalog screen 605, a plurality of game catalogs provided by the game server are displayed. That is, a comment on the game, a usage fee, and the like are displayed. The customer 9 selects any service (here, game bit-QUEST) and makes a reservation (step S1709, 615 in FIG. 60).

The service acting server 13 checks whether or not the customer 9 has registered for this service (step S17).
10) If not registered, the customer 9 is registered (step S1711), and customer data as shown in FIGS. 2 and 3 is registered in the customer database 41 (step S17).
1712), a time frame reservation screen 607 is displayed (step S1713). If the customer 9 is registered, a time frame reservation screen 607 is displayed (step S171).
3).

FIG. 65 shows a time frame reservation screen 607 displayed on the terminal 5 of the customer 9. Time frame reservation screen 607
Is the date selection section 679, the entry frame 681, the reservation status 683
And so on. The reservation status 683 is indicated by a time table, and the game name “bit-QUEST-
“1 to 5” and “bit-Fighter-1 to 4” are displayed on the vertical axis, and the time frame for which reservation is possible is displayed on the horizontal axis. For example, the “black” portion of the time frame indicates that a reservation has already been made.

The customer 9 selects a reservation date from the date selection section 679, inputs items such as a reservation target and a start time in the entry box 681, and clicks a reservation button 617 to make a reservation (step S1714). Incidentally, the date selection section 67
9 may be a format in which a desired calendar date is clicked or a date is directly input. Alternatively, the reservation type may be changed by clicking an unreserved portion of the reservation status 683.

When the time frame reservation is made in this way, the service acting server 13 notifies the service providing server 8 of the member store 11 of the reservation status (step S171).
5, S1716). The service agent server 13 is configured to
The reservation information is recorded in the subscription management database 47 (step S1717). The customer 9 obtains a reservation confirmation or a provisional reservation (step S1718). The reservation confirmation or the provisional reservation will be described in a seventh embodiment.

As described above, in the present embodiment, the member store 1
When the user 1 builds and operates the time frame reservation system, the service surrogate server 13 supports the creation of the time frame reservation screen and performs the operation on behalf of the system.

Therefore, it is not necessary for the member store 11 to own the time frame reservation system, and with the support of the service agent server 13, the time frame reservation system can be started up with a small initial investment and in a short time. In addition, even during operation, since the service agent server 13 acts on behalf of the member store, the member store 11 does not need to operate the system independently or perform system maintenance, and the effect in terms of economy and reliability is great.

Although the fixed time slot type 639 of the time slot reservation has been described here, the free time slot 64
1. Similarly, for the date reservation type 643, the service surrogate server 13 creates a corresponding time frame reservation screen.

Next, a seventh embodiment will be described. The seventh embodiment relates to reservation confirmation or provisional reservation, and particularly relates to reconfirmation. It is assumed that the customer 9 reserves a service provided by the member store 11 via the service agent server 13.

In the case where the settlement method is the credit card 107 shown in FIG. 11, in many cases, the service surrogate server 13 checks the credit with the credit card company in the sales accounting month or at least one month before that, You must be registered for sales. Conversely, even if the service agent server 13 receives a service reservation before a certain period of time, the credit card company may not be able to confirm the credit yet.

Therefore, a fixed period, for example, from one month before the scheduled start time of the service to Y hours before is defined as the reconfirmation period. In the case of the reservation input prior to the reconfirmation period, the reservation is positioned as a tentative reservation, and upon entering the reconfirmation period, the contents of the tentative reservation to the customer 9 are confirmed, and the reconfirmation process for confirming the reservation is performed.
If a reservation is entered less than one month before the scheduled start date of the service, reservation confirmation processing is performed.

FIG. 66 is a flowchart showing the processing of the seventh embodiment, and FIGS. 67 and 68 are diagrams showing the time scale of the seventh embodiment. In FIG. 61, a confirmation screen 609 for reservation contents, a confirmation screen 619 for provisional reservation, a login screen 625, and reconfirmation screens 627 and 62.
8. The present embodiment will be described with reference to a cancel confirmation screen 629.

As shown in FIG. 66 to FIG. 68, a customer 9 as a general user accesses the member store server 7 of the member store 11 through the terminal device 5 and, for example, as shown in FIG. From the time frame reservation screen 607, the user makes a reservation to use the service provided by the member store 11 (step S1801). Here, it is assumed that the customer 9 selects an online game provided by the member store 11 and reserves a time frame for using the online game.

When the use reservation input D by the customer 9 is less than one month until the scheduled use start date A (step S1)
802, see the time scale of FIG. 67), and a confirmation screen 609 of the reservation content as shown in FIG. 69 is displayed on the terminal 5 of the customer 9. The confirmation screen 609 of the reservation content
Reservation contents 701, customer authentication frame 703, customer registration frame 705
Etc. As the reservation content 701, a service reservation number, a reservation target, a reservation date and time, a charge, a cancelable period, and the like are displayed. The reservation target is, for example, a name of a game or the like provided by the game server. The cancelable period is a period in which a cancellation fee is not charged, for example, a period X hours before the scheduled use start date and time C is displayed.

In the customer authentication frame 703, the customer 9
Enter your ID and password. If the customer 9 has not registered for this service, the customer registration frame 705 includes, as necessary items, name, zip code, address, telephone number, E-m
Enter and register the address, card type, card number, etc. The registered contents are registered in the customer database 41. The customer 9 confirms the reservation content 701 and inputs it into the customer authentication frame 703 or registers it in the customer registration frame 705, and then clicks the reservation confirmation button on the reservation content confirmation screen 609.

The service acting server 13 is a service server 3
7 to the credit card company (step S1803), and the member store server 7 of the member store 11 is checked.
To the reservation management server 35 (step S1804).
5). When performing credit card settlement, it is necessary to register sales in advance, and this is called credit confirmation.

There is no cancellation E (step S1806)
NO), when the customer 9 receives the provision of the service from the service providing server 8 of the member store 11, the service providing server 13 has a service provision completion report from the member store server 7 of the member store 11 (step S1807). .

If there is no need to cancel the request to the customer 9 (NO in step S1808), the service acting server 1
3 passes monthly sales data as a service charge to the credit card company via the settlement server 37 (step S1809).

When the cancellation period C is reached without the processing of the cancellation E by the customer 9, the use has been determined regardless of whether the customer 9 actually uses the service, and the customer 9 does not use the service. Fees will be charged.

When it is necessary to cancel the billing to the customer 9 (YES in step S1808), that is, when the service providing server 8 of the member store 11 goes down and the service cannot be normally provided, etc. A cancellation process is performed (step S1812), and a credit cancellation process is performed on the credit card company via the settlement server 37 (step S1813).

In the case where the customer 9 has canceled the reservation E prior to the cancellation period C (YES in step S1806), the service acting server 13 sets the settlement server 37.
A credit cancellation process is performed on the credit card company via (step S1810), and a service cancellation notification is sent to the member store server 7 of the member store 11 (step S1811).

When the customer 9 cancels the reservation E, first, the login screen 62 of FIG.
5, the customer ID and the password are entered in the authentication frame 713, and the reconfirmation screen 627 of FIG. 72 is opened. Next, the reservation confirmed content 715 is confirmed, and when a reservation cancel button 717 is clicked, a cancel confirmation screen 629 shown in FIG. 74 is opened. The customer 9 confirms the reservation content 737 on the cancellation confirmation screen 629 again. In the reservation content 737, a cancellation fee, a refund amount, and the like are displayed in addition to the reservation target, the reservation date and time, and the reservation fee. When the customer 9 clicks the reservation cancellation confirmation button 739, the cancellation E is confirmed.

When the use reservation input D is one month B or more before the scheduled use start date and time A (Y in step S1802)
ES, see the time scale of FIG. 68), and a confirmation screen 619 of the tentative reservation shown in FIG. 70 is displayed on the terminal 5 of the customer 9. The confirmation screen 619 for the provisional reservation shows the reservation contents 707,
It comprises a customer authentication frame 709 and a customer registration frame 711. As the reservation content 707, a reservation number of the service, a reservation target, a scheduled use date and time, a fee, a reconfirmation period, and the like are displayed.
The reservation target is, for example, a name of a game or the like provided by the game server. The reconfirmation period is a period in which the reservation is confirmed again, and for example, a period from B one month before the scheduled start date to H before Y hours is displayed.

In the customer authentication frame 709, the customer 9
Enter your ID and password. If the customer 9 has not registered for this service, the customer registration frame 711 includes necessary information such as name, postal code, address, telephone number, E-m
Enter and register the address, card type, card number, etc. The registered contents are registered in the customer database 41. The customer 9 confirms the provisional reservation contents 707 and inputs the information into the customer authentication frame 709 or registers in the customer registration frame 711, and then clicks the provisional reservation button on the provisional reservation confirmation screen 619.

The reservation management server 35 of the service acting server 13 notifies the member store server 7 of the member store 11 of the provisional reservation (step S1814).

If there is one month B or more before the scheduled start date and time A (YES in step S1815) and there is a service cancellation G from the customer 9 (YES in step S1816), the reservation management server 3 of the service acting server 13
5 sends a cancellation notification to the member store server 7 of the member store 11 (step S1811).

The procedure for the customer 9 to perform the service cancel G is to log in from the log-in screen 625 in FIG. 71 of the service surrogate server 13 and open the reconfirmation screens 627 and 628 in FIGS. 72 and 73. Next, the contents 733 of the confirmation 731 of the provisional reservation contents are confirmed, and the provisional reservation cancel button 7 is clicked.
Click 35 to display the cancel confirmation screen 6 shown in FIG.
Open 29. When the customer 9 confirms the reservation contents 737 on the cancellation confirmation screen 629 again and clicks the reservation cancellation confirmation button 739, the cancellation G is confirmed. Although the cancellation confirmation screen 629 has a content in which a cancellation fee is generated, the cancellation fee may not be generated in some cases.

If less than one month B passes until the scheduled use start date and time A (NO in step S1815), the service acting server 1
The third reservation management server 35 notifies the customer 9 that the reconfirmation period has entered (step S1817). E-mail or the like is used as the notification method. If the period between the scheduled use start date A and the use reservation input D is extremely long, the customer 9 may have no intention to use the service or may forget that the customer 9 has made a reservation. It is essential to notify that the reconfirmation period has entered.

When the customer 9 performs the reconfirm F (YES in step S1818), the above-described step S18 is performed.
The procedure starts from 03. The procedure in which the customer 9 performs the reconfirmation F is as follows.
72, FIG. 7 and FIG.
The reconfirmation screens 627 and 628 of No. 3 are opened, and the contents 719 of the reconfirmation are confirmed.

When the reservation of all the contents of the plurality of provisional reservations is confirmed collectively, the “all reservation reservation confirmation button” 721 is clicked. The reservation may be confirmed by clicking the reservation confirmation buttons 725 and 729 for each of the provisional reservation contents 723 and 727. The service whose reservation has been confirmed is displayed in the column of “contents of which reservation has been confirmed” 715.

During the reconfirm period, reconfirm F
Is not performed (NO in step S1818), and the customer 9 performs cancellation I (Y in step S1819).
ES), that is, a case where the temporary reservation is canceled during the reconfirmation period will be described.

The procedure in which the customer 9 cancels the service is as follows. First, the customer 9 logs in from the login screen 625 in FIG. 71 of the service agent server 13, opens the reconfirmation screens 627 and 628 in FIGS. Check 719. The contents of the provisional reservation that has entered the reconfirmation period can be found in the “Confirmation of provisional reservation contents” section 731.
It has been rewritten to "contents of reconfirmation" 719. When canceling the provisional reservation, the reservation confirmation buttons 725 and 729 are set for each provisional reservation content 723 and 727.
Click the Cancel temporary reservation button next to. Next, FIG.
A cancellation confirmation screen 629 shown in FIG. When the customer 9 confirms the reservation content 737 on the cancellation confirmation screen 629 again and clicks the reservation cancellation confirmation button 739, the cancellation I is confirmed. Service agent server 13
The reservation management server 35 of the member store 11 of the member store 11
Then, a cancellation notification is made (step S1811).

When the reconfirmation period H has been reached without performing reconfirmation F (N in step S1820)
O) For example, when the time reaches Y hours before the scheduled use start date and time A, the temporary reservation of the customer 9 automatically disappears, and the reservation management server 35 of the service acting server 13 sets the member store server 7 of the member store 11 The service is notified of the cancellation of the service (step S1811).

As described above, in the present embodiment, member store 1
When 1 performs the reconfirmation process of the service reservation, the service surrogate server 13 supports the reconfirmation process and performs the charging process.

The service proxy server 13 performs a complicated function in which the reservation proxy function and the payment function are linked, so that the reservation system can be easily operated even if the member store 11 does not own the reservation system or the payment system. can do. In addition, the reconfirm function allows the customer 9 to enter a tentative reservation even before the scheduled start date and time of the service use, and has the effect of avoiding credit card company credit processing restrictions.

[0287] If the reservation of the time frame performed by the customer 9 with respect to the goods or services provided by the member store 11 is within the sales confirmation processing period specified by the credit card company, the service acting server 13 sets Connects to your credit card company online when making a reservation,
This reservation can be validated after the customer 9 inputs the credit card information to confirm the credit and obtains the approval of the credit card company.

The service agent server 13 determines that the time frame reservation made by the customer 9 with respect to the goods or services provided by the member store 11 is earlier than the sales confirmation processing period specified by the credit card company. This reservation is processed as a provisional reservation, and when the sales confirmation processing available period is entered, the customer 9 is prompted to reconfirm, and after confirming the provisional reservation, the customer 9 performs the reconfirmation processing and connects to the credit card company online. Then, the customer 9 is made to enter credit card information to perform credit confirmation, and after the approval of the credit card company is obtained, this reservation can be validated.

Further, the service acting server 13 receives, from the affiliated store 11, conditions relating to the reconfirmation and charging conditions requested by the affiliated store 11, and constructs a reconfirmation and accounting system corresponding to the affiliated store 11 based on these conditions. The agency service can be provided to the member store 11 based on the reconfirmation and the billing system.

Further, the service acting server 13 receives, from the member store 11, reservation conditions and charging conditions relating to time reservation of goods or services provided by the member store 11 to the customer 9, and includes the reservation conditions and the charging conditions. On the basis of,
A reservation and billing function corresponding to the member store 11 is prepared, and the reservation and billing function for the product or service provided to the customer 9 by the member store 11 can be performed by using the reservation and billing function.

Further, the service acting server 13 receives the reservation and charging conditions relating to the time reservation of the goods or services of the customer 9 from the member store 11, and based on the reservation and charging conditions, the reservation and the reservation corresponding to the member store 11 are performed. A billing function can be constructed, and the reservation and billing services for the goods or services of the customer 9 can be performed on behalf of the member store 11 using the reservation and billing functions.

[0292] The service agent server 13 prepares a reservation and charging function for supporting the reservation and charging processing relating to the time reservation of the product or service provided by the member store 11 to the customer 9, and the customer 9 reserves the product or service. When you do
The reservation and billing function performs a reservation process requested by the member store 11 for the customer 9, and when the customer 9 receives or cancels the provision of goods or services, the reservation and billing function , The charging process requested by the member store 11 can be performed.

[0293]

As described above in detail, according to the present invention, there is provided an agent system which does not require a member store or the like to perform a reservation system or perform complicated reconfirmation processing in electronic commerce such as the Internet. be able to.

[Brief description of the drawings]

FIG. 1 is a diagram showing a hardware configuration of a proxy system 1.

FIG. 2 is a diagram showing a customer database 41;

FIG. 3 is a diagram showing a customer database 41;

FIG. 4 is a diagram showing a member store database 43;

FIG. 5 is a diagram showing a product service database 45;

FIG. 6 is a diagram showing a purchase subscription management database 47;

FIG. 7 is a diagram showing a digital ticket database 49;

FIG. 8 is a diagram showing a reservation target resource database 53;

FIG. 9 is a diagram showing a reservation information management database 51;

FIG. 10 is a configuration diagram of a proxy system 1.

FIG. 11 is a schematic configuration diagram of a proxy system 1.

FIG. 12 is a flowchart showing processing of the proxy system 1.

FIG. 13 is a flowchart showing processing of the proxy system 1.

FIG. 14 is an explanatory diagram showing processing of the proxy system 1.

FIG. 15 shows a catalog screen 123.

FIG. 16 shows a catalog screen 123.

FIG. 17 is a diagram showing an order form screen 125.

FIG. 18 is a diagram showing an order form screen 125.

FIG. 19 is a diagram showing an order form screen 125.

FIG. 20 is a diagram showing an order form screen 125.

FIG. 21 is a flowchart showing the processing of the proxy system 1.

FIG. 22 is a flowchart showing processing of the proxy system 1

FIG. 23 is an explanatory diagram showing processing of the proxy system 1.

FIG. 24 shows a service registration management screen 201.

FIG. 25 shows a service registration management screen 201.

FIG. 26 shows a service catalog screen 203.

FIG. 27 is a diagram showing a service subscription application screen 205.

FIG. 28 is a diagram showing a service subscription application screen 205.

FIG. 29 is a flowchart showing the processing of the proxy system 1.

FIG. 30 is a flowchart showing processing of the proxy system 1.

FIG. 31 is an explanatory diagram showing processing of the proxy system 1.

FIG. 32 is a diagram showing a digital ticket issuance management screen 303.

FIG. 33 shows a digital ticket issuance management screen 303.

34 shows a digital ticket issuance management screen 303. FIG.

FIG. 35 shows a digital ticket purchase screen 307.

FIG. 36 shows a digital ticket confirmation screen 309.

FIG. 37 is a flowchart showing processing of the proxy system 1.

FIG. 38 is a flowchart showing processing of the proxy system 1.

FIG. 39 is an explanatory diagram showing processing of the proxy system 1.

FIG. 40 is a diagram showing a first-come-first-served reservation board registration management screen 401.

FIG. 41 shows a reservation target resource registration management screen 403.

42 shows a reservation target resource registration management screen 403. FIG.

FIG. 43 shows a reservation target resource registration management screen 403.

FIG. 44 shows a reservation target resource registration management screen 403.

FIG. 45 is a diagram showing a reservation target resource registration management screen 403;

FIG. 46 is a diagram showing a reservation target resource registration management screen 403.

FIG. 47 shows a first-come-first-served reservation screen 407.

FIG. 48 shows a first-come-first-served reservation screen 407.

FIG. 49 shows a first-come-first-served reservation screen 407.

FIG. 50 is a flowchart showing processing of the proxy system 1.

FIG. 51 is a flowchart showing processing of the proxy system 1.

FIG. 52 is a flowchart showing the processing of the proxy system 1.

FIG. 53 is an explanatory diagram showing processing of the proxy system 1.

FIG. 54 shows a reservation target resource registration management screen 503.

FIG. 55 is a view showing a lottery type reservation screen 507.

FIG. 56 is a view showing a lottery type reservation screen 507.

FIG. 57 shows a lottery type reservation screen 507.

FIG. 58 is a flowchart showing the processing of the proxy system 1.

FIG. 59 is a flowchart showing the processing of the proxy system 1.

FIG. 60 is an explanatory diagram showing processing of the proxy system 1.

FIG. 61 is an explanatory diagram showing a processing screen of the proxy system 1.

FIG. 62 shows a reservation target resource registration management screen 603.

FIG. 63 shows a reservation target resource registration management screen 603.

FIG. 64 is a diagram showing a reservation target resource registration management screen 623.

FIG. 65 is a diagram showing a time frame reservation screen 607.

FIG. 66 is a flowchart showing the processing of the proxy system 1.

FIG. 67 is a diagram showing a time scale of processing of the proxy system 1.

FIG. 68 is a diagram showing a time scale of processing of the proxy system 1.

FIG. 69 is a diagram showing a reservation content confirmation screen 609;

FIG. 70 is a view showing a confirmation screen 619 for provisional reservation.

FIG. 71 shows a login screen 625.

FIG. 72 shows a reconfirmation screen 627.

FIG. 73 shows a reconfirmation screen 628.

FIG. 74 shows a cancel confirmation screen 629.

FIG. 75 is an explanatory diagram of a billing process in conventional electronic commerce.

[Explanation of symbols]

 1 Agency system 3 Network 5 Terminal 7 Member store server 8 Service providing server 9 Customer 11 Member store 13 Service agent server ( 21) Web server 31 Billing server 33 Digital ticket server 35 Reservation management server 37 Payment server 41 Customer database 43 Member store database 45 …… Product service database 47 …… Purchase / subscription management database 49 ……… Digital ticket database 51 ……… Reservation information management database 53 ……… Reservation target resource database

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Naoyoshi Hashizume 6-7-35 Kita-Shinagawa, Shinagawa-ku, Tokyo Inside Sony Corporation (72) Inventor Kazuyasu Yasuzaki 6-35, Kita-Shinagawa, Shinagawa-ku, Tokyo No. Sony Corporation F term (reference) 5B049 CC00 CC06 CC36 DD01 FF01 GG02 5B055 CC00

Claims (39)

[Claims] 1. A plurality of business servers, a plurality of terminals on the customer side, and a service acting server are connected via a network, and the terminal side receives a product or service from the business server. The service proxy server performs the reservation of the reservation or the provision of the provisional reservation when the time frame reservation is made. 2. A plurality of business servers, a plurality of terminals on the customer side, and a service proxy server are connected via a network, and the terminal accesses the business server to display a catalog screen; When an application for reservation of a predetermined product or service is made, the service surrogate server confirms the reservation of the service if the period up to the start of use of the service is shorter than a certain period, and the period until the start of use of the service. A temporary reservation is made if a certain period of time is exceeded. 3. The service proxy server displays a reservation content confirmation screen when a period from a date and time when the terminal has made a reservation application to a date and time when the use of service is started is less than a predetermined period. The information of the reservation confirmation from is notified to the credit card company and the business operator, and when the service use completion report is received from the business operator, the information of the sales confirmation is notified to the credit card company. 2. The substitute system according to 2. 4. If the period from the date and time when the terminal has made a reservation application to the date and time when the service is started exceeds a certain period, the service acting server displays a temporary reservation confirmation screen, 3. The provisional reservation information from the service provider is notified to the business operator, and when the period up to the start of use of the service becomes less than a predetermined period, the terminal is notified that the terminal has entered a reconfirmation period. Agent system described. 5. The terminal performs a reservation confirmation process from a reconfirmation screen of the service surrogate server during the reconfirmation period, wherein the service surrogate server transmits reservation confirmation information from the terminal to a credit card company. The surrogate system according to claim 4, wherein when the service is notified to the business operator and a service use completion report is received from the business operator, information of the sales decision is notified to a credit card company. 6. The surrogate system according to claim 4, wherein, if the terminal does not perform the reconfirmation process during the reconfirmation period, the service surrogate server performs a reservation cancellation notification to the business operator. . 7. The surrogate system according to claim 5, wherein the confirmation of the reservation confirmed contents, reconfirmation, and provisional reservation contents are displayed on the reconfirmation screen. 8. A plurality of business servers, a plurality of terminals on the customer side, and a service agent server are connected via a network, and the terminal side receives a product or service from the business server. The service proxy server performs the reservation of the reservation or the proxy of the provisional reservation when the time frame reservation is made. 9. A plurality of business servers, a plurality of terminals on the customer side, and a service acting server are connected via a network, the terminal accesses the business server, and displays a catalog screen. When an application for reservation of a predetermined product or service is made, the service surrogate server confirms the reservation of the service if the period up to the start of use of the service is shorter than a certain period, and the period until the start of use of the service. A temporary reservation is made if the period exceeds a certain period. 10. If the period from the date and time when the terminal has made a reservation application to the date and time when the use of service is started is less than a predetermined period, the service acting server displays a reservation content confirmation screen, The information of the reservation confirmation from is notified to the credit card company and the business operator, and when the service use completion report is received from the business operator, the information of the sales confirmation is notified to the credit card company. 9. The substitute method according to 9. 11. When the period from the date and time when the terminal has made a reservation application to the date and time when the use of service is started exceeds a certain period, the service acting server displays a temporary reservation confirmation screen, 10. The service provider is notified of the provisional reservation information from the service provider, and when the period up to the start date and time of using the service is less than a certain period, the terminal is notified that the reconfirmation period has started. Representation method described. 12. The terminal performs a reservation confirmation process from a reconfirmation screen of the service surrogate server during the reconfirmation period, wherein the service surrogate server transmits reservation confirmation information from the terminal to a credit card company. 12. The agency method according to claim 11, wherein the business operator is notified, and when a service use completion report is received from the business operator, information of the sales confirmation is notified to a credit card company. 13. The surrogate method according to claim 11, wherein, if the terminal does not perform the reconfirmation process during the reconfirmation period, the service surrogate server notifies the business operator of the reservation cancellation. . 14. The surrogate method according to claim 12, wherein the confirmation of the confirmed reservation contents, the reconfirmation contents, and the provisional reservation contents are displayed on the reconfirmation screen. 15. When a plurality of business servers and a plurality of terminals on the customer side are connected via a network, and the terminal side makes a time frame reservation for receiving provision of goods or services from the business server. A service proxy server for determining a reservation or acting for a provisional reservation. 16. A network connected to a plurality of business servers and a plurality of terminals on the customer side, accessing the business server from the terminals, displaying a catalog screen, and reserving a predetermined product or service. After applying for the service, if the period up to the start of use of the service is shorter than a certain period, confirm the reservation of the service, and if the period until the start of use of the service exceeds the certain period, make a temporary reservation A service agency server characterized by the following. 17. If the period from the date and time when the terminal has made a reservation application to the date and time when the use of service is started is not more than a predetermined period, a reservation content confirmation screen is displayed, and information on reservation confirmation from the terminal is displayed. 17. The service agent server according to claim 16, wherein when the service use completion report is received from the business operator, the credit card company is notified of sales confirmation information. . 18. A provisional reservation confirmation screen is displayed when a period from the date and time when the terminal has made a reservation application to the start of use of a service exceeds a predetermined period, and information on the provisional reservation from the terminal is displayed. 17. The service proxy server according to claim 16, wherein when the period up to the service use start date and time becomes equal to or less than a predetermined period, the terminal is notified that a reconfirmation period has started. 19. The terminal performs reservation confirmation processing from the reconfirmation screen of the service surrogate server during the reconfirmation period, and notifies the credit card company and the business operator of reservation confirmation information from the terminal. 19. The service acting server according to claim 18, wherein upon receipt of a service use completion report from the business operator, information of sales confirmation is notified to a credit card company. 20. The service acting server according to claim 18, wherein the terminal notifies the business operator of the reservation cancellation if the terminal does not perform the reconfirmation process during the reconfirmation period. 21. The service acting server according to claim 19, wherein the confirmed reconfirmation screen, confirmation of reconfirmed contents and provisional reservation contents are displayed on the reconfirmation screen. 22. A plurality of terminals on the customer side and a service agent server are connected via a network, and the terminal side makes a time frame reservation for receiving provision of goods or services from the business server. A service server for causing the service acting server to execute the reservation confirmation or the provisional reservation substitution. 23. A plurality of terminals on the customer side and a service agent server are connected via a network, and when accessed from the terminals, a catalog screen is displayed and an application for reservation of a predetermined product or service is made. When performed, the service proxy server causes the service reservation server to confirm the service reservation if the period up to the service use start date and time is shorter than a certain period. A business server for making a temporary reservation. 24. When a period from a date and time when the terminal has applied for reservation to a date and time when service is started is less than a predetermined period, the terminal device displays a reservation content confirmation screen on the service acting server. 24. The business according to claim 23, wherein the credit card company and the business operator are notified of the reservation confirmation information from the company, and when the service use completion report is sent, the sales confirmation information is notified to the credit card company. Server. 25. If the period from the date and time when the terminal has made a reservation application to the date and time when the use of service is started exceeds a certain period, a temporary reservation confirmation screen is displayed on the service acting server, 24. The service provider according to claim 23, wherein the terminal is notified of information on the provisional reservation from the terminal, and when the period up to the use start date and time of the service becomes less than a predetermined period, the terminal is notified that the terminal has entered a reconfirmation period. server. 26. A recording medium on which a program for causing a computer to function as the service acting server according to claim 15 is recorded. 27. A recording medium on which a program for causing a computer to function as the business server according to claim 22 is recorded. 28. In a surrogate system in which a customer makes a time frame reservation for a product or service provided by a merchant, if the reservation is within a sales confirmation processing period specified by a credit card company, the customer makes a reservation. Means for connecting to the credit card company online when applying, means for allowing the customer to enter credit card information, means for checking the credit card company for credit, and approval of the credit card company And means for validating the reservation after the request. 29. A method in which a customer makes a time frame reservation for a product or service provided by a merchant, wherein when the reservation is within a sales confirmation processing period specified by a credit card company, the customer makes a reservation. When making an application, a step of connecting to the credit card company online, a step of allowing the customer to enter credit card information, a step of performing a credit check with the credit card company, and obtaining approval of the credit card company And after that, the step of validating the reservation. 30. In a surrogate system in which a customer makes a time frame reservation for a product or service provided by a merchant, if the reservation is earlier than a sales confirmation processing period specified by a credit card company, Means for processing the reservation as a provisional reservation; means for prompting the customer for reconfirmation when the sales confirmation processing possible period begins; reconfirmation processing after the customer confirms the provisional reservation; Means for connecting online to the client; means for allowing the customer to enter credit card information; means for performing credit confirmation with the credit card company; means for validating the reservation after approval of the credit card company And a surrogate system, comprising: 31. A method for a customer to make a time frame reservation for a product or service provided by a merchant, wherein the reservation is earlier than a sales confirmation processing available period specified by a credit card company. A step of processing the reservation as a provisional reservation; a step of prompting the customer to reconfirm when the sales confirmation processing possible period begins; and a step of reconfirming the customer after confirming the provisional reservation. Online, connecting the customer with credit card information, performing a credit check with the credit card company, and validating the reservation after obtaining approval from the credit card company. And a proxy method. 32. A surrogate system for performing reconfirmation and billing, comprising: means for receiving, from a merchant, a condition relating to a reconfirmation and billing conditions requested by the merchant; A surrogate system comprising: means for constructing a billing system; and means for providing a surrogate service to the merchant based on the reconfirmation and the billing system. 33. A proxy method for performing reconfirmation and billing, comprising: receiving from a merchant conditions relating to reconfirmation and billing conditions requested by the merchant; and A proxy method, comprising: a step of building a charging system; and a step of providing a proxy service to the merchant based on the reconfirmation and the charging system. 34. A proxy system for performing a reservation and a charging on behalf of a merchant, means for receiving, from a merchant, reservation conditions and charging conditions relating to time reservation of a product or service provided to a customer by the merchant; Means for preparing a reservation and charging function corresponding to the merchant based on reservation conditions and charging conditions; and reservation for a product or service provided by the merchant to the customer using the reservation and charging function. And a means for acting for a billing business. 35. A surrogate method for performing reservation and billing on behalf of a merchant, comprising: receiving, from the merchant, reservation conditions and billing conditions relating to time reservation of goods or services provided to the customer by the merchant; A step of preparing a reservation and charging function corresponding to the merchant based on the reservation and charging conditions; and a reservation for a product or service provided to the customer by the merchant using the reservation and charging function. And a step of acting for a billing business. 36. An agent system for performing a reservation and a charging agent, comprising: a means for receiving a reservation and a charging condition relating to a time reservation of a customer's product or service from a merchant; based on the reservation and a charging condition received from the merchant, Means for constructing a reservation and charging function corresponding to the merchant; and means for performing a reservation and charging operation for the customer's product or service on behalf of the merchant using the reservation and charging function. A surrogate system characterized by being provided. 37. A surrogate method for performing a reservation and a billing proxy, comprising: receiving a reservation and a billing condition relating to a time reservation of a customer's product or service from a merchant; Constructing a reservation and charging function corresponding to the merchant; and using the reservation and charging function to perform a reservation and charging operation for the customer's product or service on behalf of the merchant. A substitute method characterized by comprising: 38. A support system for performing a reservation and charging process for a customer, comprising: means for preparing a reservation and charging function for supporting a reservation and a charging process for a time reservation of a product or service provided by the merchant to the customer. Means for the reservation and billing function to perform a reservation process requested by the merchant to the customer when the customer has reserved a product or service; and Means for performing, when canceled, the reservation and charging function for performing charging processing requested by the merchant to the customer. 39. A support method for performing a reservation and charging process for a customer, comprising the steps of: providing a reservation and charging function for supporting a reservation and a charging process for a time reservation of a product or service provided to the customer by the merchant; When the customer makes a reservation for a product or service, the reservation and charging function performs a reservation process requested by the merchant for the customer, and when the customer receives provision of the product or service, or A step of performing, when canceled, the reservation and billing function to perform billing processing requested by the merchant for the customer.