JP2019053337A - Reservation proxy system reservation proxy method and reservation proxy program - Google Patents

Abstract

To apply for reservation to multiple vendors on behalf of a reservation applicant.SOLUTION: A reservation proxy system receives a call to a vendor that accepts a reservation on behalf of the vendor, identifies the vendor specified to a destination of the call based on the received call, connects to a reservation reception screen corresponding to the identified vendor among the reservation reception screes set for each vendor on behalf of the vendor, and receive a content inputted on the reservation screen as a reservation content to the identified vendor.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a reservation agent system, a reservation agent method, and a reservation agent program.

  Patent Document 1 below discloses a reservation agency system that controls Internet reservation for making reservations for various products and services on the Internet.

JP 2002-368794 A

  The reservation agency system described in Patent Document 1 is constructed for each company that accepts reservations, and processes Internet reservations for that company on behalf of the user, so that one reservation agency system corresponds to each of a plurality of companies. Internet reservations cannot be processed on behalf of the user.

  The present invention has been made in order to solve the above-described problems. A reservation agent system, a reservation agent method, and a reservation agent program that can apply for a reservation on behalf of a reservation applicant to each of a plurality of suppliers are provided. One of the purposes is to provide.

  The reservation agent system according to one aspect of the present invention includes means for receiving a notification addressed to a supplier accepting a reservation on behalf of the supplier, and the supplier serving as a contact destination based on the received communication. Of the reservation reception screen set for each of the contractors, and means for connecting on behalf of the contractor to the reservation reception screen corresponding to the specified contractor, and the connected Means for receiving the content input on the reservation reception screen as reservation content for the specified dealer.

  The means for receiving receives the contact using a telephone function, and the means for specifying specifies the merchant based on a telephone number designated as a destination of the received contact. It is good as well.

  The means for connecting may be connected to the reservation acceptance screen using the authority of a system administrator.

  By transmitting the reservation content input on the reservation reception screen to an external reservation management server, the reservation information of the reservation applicant who is the transmission source of the communication is set as reservation information corresponding to the specified supplier. Means for registration may be further provided.

  A reservation agent method according to one aspect of the present invention is a reservation agent method for controlling a reservation agent system, and receives a notification addressed to a supplier accepting a reservation on behalf of the supplier, and the received said agent Based on the contact, the step of identifying the merchant that is the destination of the contact, and the reservation acceptance screen corresponding to the identified merchant among the reservation acceptance screens set for each of the merchants, And the step of accepting the contents inputted on the connected reservation acceptance screen as the reservation contents for the specified contractor.

  The reservation agent program according to one aspect of the present invention is a communication destination addressed to the computer based on the received means and the means for receiving the contact addressed to the supplier on behalf of the supplier. Means for identifying the merchant, means for connecting on behalf of the merchant to the reservation accepting screen corresponding to the identified merchant among the reservation accepting screens set for each of the merchants, the connected The content input on the reservation receiving screen is made to function as a means for receiving the specified content for the specified contractor.

  According to the present invention, it is possible to apply for a reservation on behalf of a reservation applicant to each of a plurality of traders.

It is a figure which illustrates the structure of the reservation processing system containing the reservation agency system in embodiment. It is a figure which illustrates the structure of a reservation agency system. It is a sequence chart which shows an example of the process sequence at the time of registering reservation information with a reservation processing system.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  FIG. 1 is a schematic configuration diagram of a reservation processing system including a reservation agency system according to an embodiment of the present invention. As shown in the figure, the reservation processing system 1 according to the present embodiment includes one or more dealer terminals 2, one or more reservation applicant terminals 3, a reservation management server 4, and a reservation agency system 5. .

  The network N includes a communication network that can transmit and receive information to and from the trader terminal 2, the reservation applicant terminal 3, the reservation management server 4, and the reservation agency system 5. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, combinations thereof, It does not matter whether it is wired or wireless.

  The trader terminal 2 is a terminal device used by a trader who accepts a reservation. The traders are traders of all industries and business categories. As the trader terminal 2, for example, a PC (personal computer), a notebook PC, a tablet terminal, a smartphone, a mobile phone, a personal digital assistant (PDA), or the like can be used.

  The reservation applicant terminal 3 is a terminal device used by a reservation applicant who applies for a reservation. As the reservation applicant terminal 3, for example, a fixed telephone, a smart phone, and a mobile phone can be used, and a notebook PC having a telephone function, a tablet terminal, a personal digital assistant (PDA), and the like can also be used.

  The reservation management server 4 is a server device that manages a reservation frame set by a contractor, details of a reservation applied by a reservation applicant, and the like.

  The method of setting the reservation frame can be determined according to the reservation reception type, for example. As the reservation reception type, for example, a preset type and a free reception type (described later) can be adopted. The reservation reception type may be other types and can be arbitrarily adopted.

  The preset type is a method of accepting a reservation from a reservation applicant using a reservation frame set in advance by a trader. The free acceptance type is a method of accepting a reservation from a reservation applicant by causing the reservation applicant to set a desired reservation frame within a service provision time set by a contractor.

  Before setting the reservation frame, the trader registers, for example, the following items in the reservation management server 4. Menu items that specify the content of services provided by the contractor, resource items that specify resources (for example, people, equipment, and equipment) for providing services, resource group items to which resources can belong, reserved capacity items, Reservation available date and time items, fee items.

  In the preset type, for example, a contractor sets a reservation frame by setting a menu item and a time zone for providing a service corresponding to the menu item.

  In the free reception type, for example, a contractor sets a service provision time, and a reservation applicant sets a desired time slot from within the service provision time.

  The reservation management server 4 is constituted by, for example, a computer having high arithmetic processing capability, and realizes a server function by a predetermined server program running on the computer. Here, the number of computers constituting the reservation management server 4 is not necessarily one, and may be composed of a plurality of computers distributed on the network N.

  The reservation agent system 5 is a system provided in a reservation agent center where an operator (reservation agent) who applies for a reservation in place of a reservation applicant is present. The reservation proxy system 5 may be configured to include, for example, a proxy server 5A and one or more proxy terminals 5B, or may be configured of a single proxy terminal.

  As shown in FIG. 2, the reservation agency system 5 includes, for example, a processor 51, a communication interface 52, an input device 53, a display device 54, an audio output device 55, and a storage resource 56. Each of these components may be provided as the reservation proxy system 5 as a whole.

  The processor 51 includes an arithmetic logic unit and various registers (program counter, data register, instruction register, general-purpose register, etc.). For example, the processor 51 interprets and executes the computer program 560 stored in the storage resource 56, transmits a request to the reservation management server 4 according to information input from the input device 53, and receives a response from the reservation management server 4. Receive.

  The communication interface 52 provides, for example, a connection interface with the reservation management server 4 and is configured from a wireless communication interface or a wired communication interface. The input device 53 provides an interface that receives input from an operator, and examples thereof include a keyboard, a touch panel, and a mouse. The display device 54 provides an operator with an image display interface such as a reservation acceptance screen described later, and examples thereof include an organic EL display and a liquid crystal display. The audio output device 55 is, for example, a sound player that can reproduce general sound data.

  The storage resource 56 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory. A computer program 560 is stored in the storage resource 56.

  The computer program 560 is a program for performing predetermined processing, and includes a plurality of software modules that are appropriately called and executed during the operation of the main program of the reservation agent system 5. Each software module is a subprogram modularized to execute a specific process, and is created using, for example, a procedure, a subroutine, a method, a function, a data structure, and the like.

  In addition to the computer program 560, the storage resource 56 stores an operating system program, a driver program, various data, and the like used for processing of the reservation agency system 5. Examples of the driver program include an input device driver program for controlling the input device 53, an output device driver program for controlling the display device 54 and the audio output device 55, and the like.

  Examples of the various data include trader information 562 relating to traders to be reserved. The supplier information 562 includes, for example, a supplier ID, a substitute telephone number, and the like. The supplier ID is identification information for specifying the supplier.

  The substitute telephone number of the trader information 562 is a telephone number to be applied when the reservation applicant applies for a reservation to the trader. The proxy telephone number is a telephone number assigned to each contractor and is a telephone number connected to the reservation proxy system 5. In addition, it is good also as using a telephone number of a trader as it is as a substitute telephone number. In this case, it is only necessary to use a telephone transfer system so that a telephone addressed to a supplier is transferred to the reservation agent system 5.

  The computer program 560 illustratively has a reservation proxy processing module 561. Hereinafter, functions realized by executing the reservation proxy processing module 561 will be described.

  Reservation proxy processing module 561, when receiving a call addressed to the contractor from reservation applicant terminal 3, transmits a call signal to proxy terminal 5B where the telephone line is vacant (not used).

  The reservation proxy processing module 561 identifies a trader based on the telephone number specified as the destination of the received telephone. Specifically, the reservation agent processing module 561 specifies a trader by referring to the trader information 562 and specifying a trader ID stored in association with the telephone number specified as the destination of the received telephone. .

  The reservation agent processing module 561 transmits a connection request to the reservation management server 4 using the authority of the system administrator. By connecting to the reservation management server 4 using the authority of the system administrator, the reservation agent processing module 561 can manage the reservation frame and reservation information set by the supplier, which are managed by the reservation management server 4, at the target supplier. It is possible to access without performing authentication processing to confirm that there is. For example, by logging in with an account (for example, a user ID / password) in which the authority of the system administrator is set, without performing the authentication process performed by inputting the account of the target company, The reservation information may be accessible.

  The reservation agent processing module 561 transmits the specified contractor ID to the reservation management server 4 and requests to transmit a reservation reception screen based on the reservation frame managed in association with the contractor ID. By this transmission request, the reservation proxy processing module 561 can display the reservation acceptance screen transmitted from the reservation management server 4 on the display device 54 of the proxy terminal 5B.

  The reservation agent processing module 561 receives the content input on the reservation reception screen as the reservation content. The reservation agent processing module 561 transmits the reservation content input on the reservation reception screen to the reservation management server 4 when the input of the reservation content is confirmed by the operator. As a result, the reservation information of the reservation applicant who made the call is registered in the reservation information managed by the reservation management server 4.

  Next, an example of a processing procedure when registering reservation information using the reservation agent system 5 will be described with reference to FIG.

  First, in accordance with an operation instruction from the reservation applicant, the reservation applicant terminal 3 makes a call to a reservation target trader (step S101).

  Subsequently, the operator of the reservation agency center receives a call using the telephone function of the agency terminal 5B (step S102). As a result, a call can be made between the reservation applicant terminal 3 and the proxy terminal 5B (step S103).

  Subsequently, the reservation agent processing module 561 of the reservation agent system 5 specifies a trader based on the telephone number designated as the destination of the received telephone (step S104).

  Subsequently, the reservation agent processing module 561 of the reservation agent system 5 transmits a connection request to the reservation management server 4 using the authority of the system administrator, and further, the supplier ID (identification information) of the supplier specified in step S104 above. It transmits to the reservation management server 4 (step S105).

  Subsequently, the reservation management server 4 transmits a reservation acceptance screen corresponding to the trader ID transmitted in step S105 to the reservation agent system 5 (step S106). As a result, the reservation acceptance screen of the trader specified in step S104 is displayed on the display device 54 of the proxy terminal 5B (step S107), and the reservation acceptance screen becomes available.

  Subsequently, the operator of the reservation agent center inputs the reservation contents on the reservation reception screen displayed on the display device 54 while talking with the reservation applicant (step S108).

  Subsequently, when the operator confirms the input of the reservation content (step S109), the reservation agent processing module 561 of the reservation agent system 5 transmits the reservation content input on the reservation reception screen to the reservation management server 4 (step S110). .

  Subsequently, the reservation management server 4 generates reservation information based on the reservation content transmitted in step S110 and registers it in the reservation information database (step S111). As a result, the reservation information of the reservation applicant who made the call is registered as reservation information managed by the reservation management server 4.

  As described above, according to the reservation processing system 1 in the embodiment, it is possible to receive a call addressed to a trader who accepts a reservation on behalf of the trader. In addition, of the reservation reception screens set for each contractor, the contractor is connected to the reservation reception screen corresponding to the specified contractor, and the reservation reception screen is input. The contents can be accepted as the reservation contents for the specified supplier.

  This makes it possible to apply for a reservation on behalf of a reservation applicant to each of a plurality of traders.

  In addition, according to the reservation processing system 1 in the embodiment, the reservation details input on the reservation reception screen are transmitted to the reservation management server 5, so that the reservation information of the reservation applicant is reserved corresponding to the specified supplier. It can be registered in the reservation management server 5 as information.

[Modification]
The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processes (steps) can be arbitrarily changed in order within the range where no contradiction occurs in the processing contents, or can be executed in parallel.

  In the above-described embodiment, the case where a telephone is used as the contact means addressed to the trader has been described. However, the contact means is not limited to this. For example, facsimile, electronic mail, postal mail, etc. may be used as a contact means for the trader.

DESCRIPTION OF SYMBOLS 1 ... Reservation processing system 2 ... Contractor terminal 3 ... Reservation applicant terminal 4 ... Reservation management server 5 ... Reservation proxy system 5A ... Proxy server 5B ... Proxy terminal 51 ... Processor 52 ... Communication interface 53 ... Input device 54 ... Display device 55 ... Audio output device 56 ... storage resource 560 ... computer program 561 ... reservation agent processing module 562 ... vendor information N ... network

Claims (6)

Means for receiving on behalf of the merchant a communication addressed to the merchant accepting the reservation;
Means for identifying the merchant that is the destination of the contact based on the received contact;
Among the reservation reception screens set for each of the vendors, means for connecting on behalf of the vendors to the reservation reception screen corresponding to the identified vendors;
Means for accepting the content entered on the connected reservation acceptance screen as reservation content for the specified merchant;
Reservation agency system characterized by comprising. The means for receiving receives the communication using a telephone function,
The specifying means specifies the merchant based on a telephone number designated as the destination of the received contact.
The reservation agent system according to claim 1.   The reservation agent system according to claim 1, wherein the connecting means connects to the reservation reception screen using a system administrator's authority.   By transmitting the reservation content input on the reservation reception screen to an external reservation management server, the reservation information of the reservation applicant who is the transmission source of the communication is set as reservation information corresponding to the specified supplier. The reservation agent system according to claim 1, further comprising means for registration. A reservation agent method for controlling a reservation agent system,
Receiving on behalf of the merchant a contact addressed to the merchant accepting the reservation;
Identifying the merchant that is the destination of the contact based on the received contact;
Of the reservation reception screens set for each of the contractors, connecting to the reservation reception screen corresponding to the specified contractor on behalf of the contractor;
Receiving the content input on the connected reservation reception screen as reservation content for the specified merchant;
Reservation agency method characterized by executing Computer
Means for receiving, on behalf of the merchant, a contact addressed to the merchant accepting the reservation;
Means for identifying the merchant that is the destination of the contact based on the received contact;
Means for connecting the agent on behalf of the reservation accepting screen corresponding to the specified agent among the reservation accepting screens set for each of the agents;
Means for accepting the content entered on the connected reservation acceptance screen as reservation content for the identified merchant;
Reservation agency program characterized by functioning as

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