JP2002140780A - System and method for coping with water leakage accident - Google Patents

Abstract

PROBLEM TO BE SOLVED: To properly cope with a water leakage accident in the occurrence of the water leakage accident at a residence, a working place, etc. SOLUTION: This system is provided with a water leakage detection system 15 for detecting the water leakage accident in a user's residence 1 and a leakage corresponding control server 3 having a leakage corresponding table 203 having various accident corresponding information corresponding to accident information concerning various leakage accidents in the residence 1 recorded thereon. When the leakage accident occurs in the residence 1, the leakage detection system informs the server 3 of the accident information on the leakage accident via the Internet from a user terminal 13. The server 3 reads the accident corresponding information corresponding to the reported accident information from the table 203 and performs processing corresponding to the occurring leakage accident.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technique for coping with a water leak accident using a computer when the water leak accident occurs in a house or a work place.

[0002]

2. Description of the Related Art Generally, people do not consider what to do when a water leak accident occurs in a house or a workplace. Even if you are thinking about it, if a water leak accident actually occurs, the parties are limited to measures to stop the damage of the water leak accident, and the scope of responsibility for the water leak accident (to whom It is difficult to clarify how to deal with and compensate for this, and to take appropriate actions.

[0003]

The above problem is particularly serious when a water leak accident occurs in a building in which a plurality of households such as apartments and condominiums live. Specifically, if a water leak accident occurs and damages the downstairs households, etc., the person should take responsibility for the damaged households, You will have a big problem about how to compensate for the damage.

Accordingly, an object of the present invention is to make it possible to appropriately cope with a water leak accident when a water leak accident occurs in a house or a work place.

[0005]

SUMMARY OF THE INVENTION A water leak accident handling system according to the present invention includes a water leak detection system for detecting a water leak accident in a user's house and various systems corresponding to accident information on various water leak accidents in a user's house. And a water leakage handling control server having a storage device that stores emergency handling information. In this water leak accident handling system, when a water leak accident occurs in a user's house, the water leak detection system sends the accident information relating to the water leak accident to a user terminal (a personal computer, a mobile phone, or the like) carried by the user. Or, it notifies the water leak handling control server through the communication network. Then, the water leak handling control server extracts the accident handling information corresponding to the accident information notified from the water leak detecting system from the storage device, and based on the extracted accident handling information, Perform the corresponding processing.

According to the present invention, a water leak accident in a user's house is detected, accident information relating to the water leak accident is notified to a water leak handling control server, and the water leak accident is automatically dealt with. . Thereby, even if the user does not know that the water leak accident has occurred or the user is panicked with the generated water leak accident, the measures corresponding to the water leak accident can be appropriately performed.

In a preferred embodiment, the accident information includes information on the location of the water leak accident or damage information on damage caused by the water leak accident (for example, information such as damage to a downstairs household, water leak, etc.). It is the type of equipment related to the accident (water heater, toilet, etc.) and information on the manufacturer. In this case, the water leak detection system detects the position where the water leak accident occurred, and notifies the water leak handling control server of information on the detected occurrence position or damage information relating to the water leak accident that is input to the user. The leak handling control server extracts the information on the occurrence position notified from the water leak detecting system or the accident handling information corresponding to the damage information from the storage device, and based on the accident handling information, the generated water leak accident Perform processing corresponding to.

[0008] In a preferred embodiment, the water leak response control server system transmits, based on the extracted accident response information, an institution selected from various institutions that perform treatment corresponding to the water leak accident, or the user terminal, Notify accident information from the water leak detection system. Further, the water leak handling control server urges the organization to which the accident information is to be notified to notify the water leak handling control server of the action performed based on the accident information and the information on the result of the action.

The functions constituting the system of the present invention can be implemented by a computer, and a computer program for that can be installed or loaded into the computer through various media such as a disk storage, a semiconductor memory, and a communication network. .

[0010]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows the overall configuration of a system for dealing with a water leak accident according to an embodiment of the present invention.

[0012] Each user's residence or workplace (hereinafter referred to as user's residence) 1 has a water leakage detection system 15 configured to detect a water leakage accident and a user terminal 13 which is a computer machine used by the user. And are provided. Outside the user's house 1, there are various related organizations (not shown) related to the water leak accident treatment, and a general organization (not shown) that supervises those organizations and controls the response to the water leak accident. In each of these organizations, a server, which is a separate computer machine, is installed. More specifically, as the related organization, for example,
There are a construction company, a facility equipment company, and an insurance company. The construction company has a construction company server 5, a facility equipment company has a facility equipment company server 7, and an insurance company has an insurance company server 9. Have been. In addition, a water leak handling control server 3 that performs a process for handling a water leak accident is installed in the above-mentioned headquarters. The user terminal 13, the construction company server 5, the facility equipment company server 7, the insurance company server 9, and the water leakage control server 3 are each connected to a communication network such as the Internet 11.

Hereinafter, the above-mentioned system will be described in detail.

In the user house 1, as shown in the figure, water supplied to the user house 1 through the large water supply pipe 101 is supplied to the toilet 29, the bathtub 31, and the kitchen 3 by the distribution waterer 103.
3 and the water distributed to the water heater 35, and the water distributed to the water heater 35 is heated by the water heater 35, and the toilet 29,
The piping is provided so that hot water is supplied to the bathtub 31 and the kitchen 33. That is, in the user's house 1, one water supply pipe and one hot water supply pipe are provided for one appliance requiring water supply or hot water supply.
It is plumbed one by one. In the illustrated example, a water supply pipe 105A and a hot water supply pipe 107B are provided for the toilet 29, a water supply pipe 105B and a hot water supply pipe 107B are provided for the bathtub 31, and a water supply pipe 105C and a hot water supply pipe 107C are provided for the kitchen 33. I have.

The water leak detection system 15 detects the occurrence of a water leak and the position of the occurrence of the water leak in the user's house 1 by, for example, the following method (1) or (2).

(1) The upstream side of the water supply pipes 105A to 105C (near the distribution water supply unit 103) and the hot water supply pipes 107A to 107C.
Sensors for detecting water leakage are provided on the upstream side of 7C (near water heater 35), on toilet 29, bathtub 31, and kitchen 33 (hereinafter, these are collectively referred to as water use appliances). In this case, when the water leak detection system 15 detects "no water leak" on the side of the water supply pipes 105A to 105C or the hot water supply pipes 107A to 107C, and detects "water leak" on the side of the water use equipment, the water leak detection system 15 detects the water leak. It is considered that water leakage has occurred, and the water supply pipes 105A to 105C or the hot water supply pipes 107A to 107A
If water leakage is detected on the side of 07C and “absent” on the side of the water use appliance, it is determined that water leakage has occurred in the water supply pipes 105A to 105C or the hot water supply pipes 107A to 107C. Further, the position where the water leak has occurred is specified from the position of the sensor that has detected the presence of the water leak. In addition, as the above-mentioned sensor, a flow rate sensor, a sensor that can detect the open / closed state of the electromagnetic valve when a solenoid valve is used on the side of the water use appliance, and the like are used.

(2) Flow rate sensors are provided upstream of the water supply pipes 105A to 105C and upstream of the hot water supply pipes 107A to 107C.
3 is provided with a system capable of checking the operation status. Water leak detection system 15, when the water use equipment is in a stopped state,
Water supply pipes 105A to 105C or hot water supply pipes 107A to 107
When the flow rate exceeding a certain amount is detected on the side of C, the water supply pipe 1
It is considered that water leakage has occurred on the side of the hot water supply pipes 05A to 105C or the hot water supply pipes 107A to 107C. Further, the position where the water leak has occurred is specified from the position of the sensor that has detected the flow rate. In addition, the water leak detection system 15 is a time zone, or
It may be detected whether or not a user is present in the vicinity of each of the water use appliances 29, 31, and 33, and the occurrence of water leakage may be detected based on a combination of the detection result and the flow rate detection result (for example, a predetermined value). If a flow rate equal to or more than a certain amount is detected during a time period (for example, from 1:00 am to 4:00 am), it may be considered that water leakage has occurred). In addition, when the water leak detection system 15 detects an abnormality in the operation of the water use appliances 29, 31, or 33, despite the fact that the water supply or hot water supply state to each of the water use appliances 29, 31, 33 is normal. , It may be determined that an overflow has occurred in the water use equipment 29, 31 or 33, and similarly detected. For example, if the volume of water is determined for an appliance to which water or hot water is to be supplied, the water will be full from the relationship between the amount of water or hot water and the volume of the target water, assuming that constant water or hot water is supplied. The time is determined, but if water or hot water is supplied beyond this time, the water or hot water overflows, causing overflow. In this case, the water use equipment 29, 31, or 33
By measuring the time of water supply or hot water supply, overflow can also be detected.

The water leak detection system 15 detects the occurrence of the water leak and its occurrence position by the above-mentioned method (1) or (2), displays them on a predetermined display, and notifies them by voice. Alternatively, it notifies the user by transmitting it to the user terminal 13, or the water leak handling control server 3 from the user terminal 13 via the Internet 11.
Or send it to

The user terminal 13 is typically a personal computer (which may be a portable telephone or a PDA). When the water leak detection system 15 notifies the user of the occurrence of a water leak and the location of the occurrence, , And accesses the water leak control server 3.

The water leak control server 3 stores a user information directory 205 in which user information relating to individual users is stored, and a water leak counter in which various types of corresponding information corresponding to various water leak occurrence positions are recorded. Table 2
03 is stored. In the user information directory 205, for each user,
For example, the user's name, address, telephone number, e-mail address, water leak history information (when and where the water leak accident occurred, etc.), and information (type (for example, water heater) ) And a user file (not shown) in which user information such as the type of maker is recorded. Further, if the user has made a predetermined contract with the above-mentioned supervising organization (hereinafter, the user who made this contract is referred to as “contracted user”, and the user who has not made contract is referred to as “non-contracted user”), The user information includes a contract number and a password. As illustrated in FIG. 2, the water leak correspondence table 203 is associated with various “water leak occurrence positions”, and indicates a “correspondence section” indicating which related organization corresponds, and a corresponding section. "Contact information" of the institution recorded and "Whether or not to use insurance"
Is recorded. To give a concrete example, the location where the water leak has occurred is associated with "Toilet water pipe", the corresponding category is "Construction shop" and "Insurance company", and the contact information is "03-***
*-****, http: // koumuten…, koumuten @… (all of these will be contacted by contractors) ”and“ 045-***-****, http: // hoken
…, Hoken @… (contact information for all of these insurance companies) ”, and whether the use of insurance is“ possible ”is recorded.

When the user terminal 13 is accessed, the water leak handling control server 3 displays an initial screen shown in FIG. 3 on the display of the user terminal 13.

FIG. 3 is an example of an initial screen displayed on the display of the user terminal 13 by the water leak handling control server 3.

On the initial screen 43, menus 43A to 43D that can be arbitrarily selected by the user are displayed. Specifically, a menu “water leak accident rescue” 43A that is selected when the user wants to execute a process corresponding to the water leak accident
And a menu "diagnosis of water-related troubles" 43B to be selected when seeking advice for water-related troubles;
A menu “Knowledge of Water Around (Q & A)” 43C to be selected when the user wants to acquire knowledge of water surroundings, and a menu “Confirm Contract Details” 43D to be selected when the contract user checks the contract contents are displayed. .

When the user is notified of a water leak from the water leak detection system 15,
The menu "water leak accident rescue" 43A is selected.
When the menu 43 is selected, the water leak handling control server 3 displays a water leak occurrence position input screen shown below on the user terminal 13.

FIG. 4 shows an example of a water leak occurrence position input screen.

On the water leak occurrence position input screen 45, an occurrence position input field 47 for inputting a water leak occurrence position, a contract number input field 49 for inputting a contract number when the user is a contract user, and a password are input. A password entry field 51 is displayed. The occurrence position input field 47 may be typed using a keyboard, or options for inputting the occurrence position (for example, a toilet water pipe, a toilet, a kitchen water pipe, etc.) may be input in this field 47 in advance. And the corresponding option may be selected by using a mouse or the like to input the option. In addition,
Although not shown, the screen 45 may be configured to allow the user to input a damage situation due to a water leak accident (for example, that a water leaked downstairs and damaged a toilet downstairs).

When the user finishes inputting the water leak occurrence position (or damage situation) on this screen 45, he presses the "advance" button 53 on this screen 45. At this time, if the contractor number has been entered in the contractor number input field 49 and the password has been entered in the password input field 51, the water leak handling control server 3 determines that the contractor number and the password Is stored in the storage device 2
01 from the user information directory 205. Further, the water leak handling control server 3 acquires information (corresponding classification, contact information, and whether or not to use insurance) corresponding to the inputted leak location from the water leak handling table 203 in the storage device 201. . And the water leak handling control server 3
Expands all or a predetermined part of the information contained in the acquired user file and the corresponding information on a contract user confirmation screen shown in FIG. 5 below and displays the screen on the user terminal 13 I do.

FIG. 5 shows an example of a contract user confirmation screen.

As described above, the contract user confirmation screen 55
Displays all or a predetermined part of the information included in the acquired user file and the corresponding information. In the illustrated example, the contracted user confirmation screen 55 includes the contracted user's name, address, telephone number, contract number, the water leakage occurrence position (water leakage site) input on the water leakage occurrence position input screen 45, and the water The corresponding category corresponding to the leak occurrence position and the availability of insurance are displayed.

The contract user looks at the information displayed on this screen 55, and if there is user information to be corrected (for example, address change), corrects the user information and presses a “correct” button 57, If there is no information to correct,
K! "Button 59 is pressed. In this case, when the “correct” button 57 is pressed, the water leak handling control server 3 converts the user information in the user file of the contract user in the user information directory 205 into the information corrected by the user. Update to When the “OK!” Button 59 is pressed, the water leak handling control server 3 displays the information displayed on the contract user confirmation screen 55 on this screen 5.
A predetermined process is executed for the corresponding section (that is, the related organization) recorded in the water leakage correspondence table 203 corresponding to the water leakage site displayed in 5.

In the case where the water leakage site is a "toilet water supply pipe", for example, the water leakage handling control server 3 determines that the corresponding divisions "construction shop" and "insurance company" corresponding to the water leak site "toilet water supply pipe" Is performed for a predetermined process. Specifically, for example, the water leak handling control server 3 notifies the information displayed on the contract user confirmation screen 55 and the contact telephone number of the construction company or the insurance company to the operator in this supervising organization. , Call the operator to a contractor or insurance company, and how to deal with the contracted user (eg, in the case of a contractor, when an employee visits the contracted user's house In the case of an insurance company, it is urged to decide how much to cover with insurance. Alternatively, the water leak handling control server 3 determines the information displayed on the contract user confirmation screen 55 and how to deal with the contracted user, and returns the result to the water leak handling control server 3. Is notified to the URL or the e-mail address of the construction company server 5 and the insurance company server 9, respectively. Alternatively, the water leak control server 3 calculates a travel time length from the contractor's house to the contract user's house from the address of the contract user's house and the address of the contractor's house, and calculates the calculated move time length and the current time. , A temporary time at which the employee of the contractor visits the house of the contract user is determined, and the time is notified to the user terminal of the contract user and the contractor server 5.

After executing the above processing, the water leak handling control server 3 displays a contract user handling screen shown below.
Display on the user terminal of the contract user.

FIG. 6 shows an example of a contract user correspondence screen.

The contract user correspondence screen 57 displays the information displayed on the contract user confirmation screen 55 and information on how to deal with the contract user. In the example shown in the figure, the information on how to cope with this is the name of the construction company and its contact telephone number, and the scheduled time at which the employee of the construction company will visit the contract user's house.

On this screen 57, the contract user presses the "Visit time adjustment required" button 61 when the user wants to change the above-mentioned scheduled time.
The "request with the above contents" button 59 is pressed. In this,
When the “visit time adjustment required” button 61 is pressed, the water leak handling control server 3 displays a screen for inputting a desired visit time on the user terminal and allows the contract user to input the desired visit time. Then, it notifies the contractor server 5 (or instructs a predetermined operator or the contract user in the above-mentioned supervising organization to call the contractor and notify a desired time). When the “request with the above contents” button 59 is pressed, the water leak handling control server 3 displays this screen 57
Is recorded in a predetermined place (for example, the above-mentioned user file of the contract user), and a server (here, the construction company server 5 and the insurance company server 9) installed in a predetermined corresponding section is recorded. ) To end the processing for dealing with the contracted user.

When the construction company server 5 receives the information from the water leakage handling control server 3, the construction company decides how to cope with the water leakage accident in the contract user's house based on the information. And notifies the water leakage handling control server 3 of the determined content and the result of the determination in response to the contract user according to the determination.
Similarly, when the insurance company server 9 receives the information from the water leakage control server 3, the insurance company determines how much the repair cost is to be paid to the contract user based on the information, and the determination is made. And notifies the water leakage handling control server 3 of the determined content and the result of the handling according to the determined content. When the equipment company server 7 receives the information from the water leakage control server 3, the equipment company uses what information to deal with the water leak accident in the contract user's house based on the information. And decide whether or not equipment is required, and respond to the contract user according to the decision (for example, parts arrangement, correspondence method notification, employee dispatch, etc.), and the decided contents and the result etc. The water leak handling control server 3 is notified.

By the way, when the "forward" button 53 is pressed without inputting the contractor number and the password on the water leak occurrence position input screen 45 shown in FIG. The user who presses the button 53 is regarded as an out-of-contract user, and the following out-of-contract user confirmation screen is displayed on the user terminal.

FIG. 7 shows an example of a non-contracted user confirmation screen.

The non-contracted user confirmation screen 63 displays a column for inputting the user's name, address, and telephone number, and a column for inputting the manufacturer and type of the leaking water use appliance.

On the screen 63, the user inputs information corresponding to each of the above-mentioned fields, and presses an "OK!" Button 65 when the input is completed. "OK!"
When the button 65 is pressed, the water leak control server 3
Informs the contact information of the corresponding section (the related organization) corresponding to the input water leak occurrence position of the information input on this screen 63. The response category (the related organization) that received the notification responds to the water leak accident based on the notified information.

Hereinafter, a flow from the occurrence of a water leak to the countermeasure thereof in the present embodiment will be described.

FIG. 8 is a flowchart showing a flow from the occurrence of water leakage to the countermeasure in the present embodiment. Step S1 shown above from the dotted line A
S3 is the operation in the user's house 1, dotted line A and dotted line B
S5 to S9, and S18 to
S21 is an operation by the water leak handling control server 3, a dotted line B
S13 to S17 shown below are operations in a construction shop or an equipment company, and S10 to S12 shown below a dotted line C.
Shows the operation in the insurance company.

First, when a water leak occurs in the user's house 1 (step S1), the occurrence and location of the water leak are detected by the above-described water leak detection system 15 (S1).
2) The detected information is notified to the water leak handling control server 3 via the user terminal 13 (S3) (this notification is displayed by the water leak handling control server 3 as described above). This may be performed by inputting predetermined information on the screen by the user of the user house 1, or the water leak detection system 15 may be configured to be connectable to the Internet 11 so that the water leak detection system 15 When the occurrence is detected, the user information such as the address of the user house 1 in which the water leak has occurred, the information indicating that the water leak has occurred, and the information of the occurrence position are automatically transmitted via the Internet 11. It may be performed by transmitting to the corresponding control server 3).

Upon receiving the information on the occurrence of the water leak and the location of the occurrence from the user terminal 13, the water leak handling control server 3 stores the information such as the correspondence category corresponding to the location of the water leak occurrence in the water leak handling table in the storage device 201. 203 (S4), and notifies the server or the user terminal 13 provided in the corresponding section of the information on the occurrence of the water leak and the location of the occurrence and the user information (S5, S6, S7, S).
8 or S9). When the information is transmitted to the server provided in the corresponding section, the water leak handling control server 3 together with the above-described information, the corresponding schedule information on how to respond in the corresponding section, Is notified to the control server 3 to return the response result information as to whether the response has been made.

In the insurance company, when the insurance company server 9 receives the information on the occurrence and location of water leakage and the user information, the insurance company contents of the user are acquired based on the information, and the contents are obtained. Based on this, it is determined how to respond. And the decided content (corresponding schedule information)
Is notified to the water leak handling control server 3 (S10), and various processes are performed according to the determined contents (S1).
1) When executed, the contents of the execution and the result (response result information) are notified to the water leakage control server 3 by the insurance company server 9 (S12).

When the server 5 or 7 receives information on the occurrence of a water leak and its occurrence position and the user information, the repair shop or equipment company selects which repair member to use based on the information. Is determined, and how to respond to the user is determined, and the water leakage response control server 3 is notified (S13). Then, in accordance with the determined content, for example, a service maker of the maker of the water use equipment (a maker employee in charge of repair) is dispatched to the user's house (S14), and the repair details and results (response result information) are obtained. The water leak handling control server 3 is notified by the server 5 or 7 (S15), the selected component is arranged (S16), and information (corresponding result information) such as the kind of the arranged component is stored in the server 5 (S15). Alternatively, the water leak handling control server 3 is notified by 7 (S17).

The water leak handling control server 3 comprises:
When the corresponding schedule information is received from 7 or 9 (S18),
The user terminal 13 is notified of the corresponding scheduled information so that the user can know the corresponding contents determined in each corresponding section in advance (S19). Further, upon receiving the response result information from the server 5, 7, or 9, the water leakage response control server 3 sorts the received response information (S20), and assists the subsequent operation in each of the response categories (related organizations). By planning (for example, in order to help the insurance company renew the contract contents), all or a predetermined part of the organized information is transferred to each server 5,
7 or 9.

As described above, according to the above-described embodiment, a water leak accident in the user's house is detected, and information on the water leak accident is notified to the water leak handling control server, and the response to the water leak accident is automatically performed. Is performed. Thereby, even if the user does not know that the water leak accident has occurred or the user is panicked with the generated water leak accident, the measures corresponding to the water leak accident can be appropriately performed.

Further, according to the present embodiment, the correspondence schedule information determined in each correspondence section is notified to the user in advance. Thus, the user can conveniently adjust the schedule according to the notified information or change the determined content according to the schedule.

Further, all or a predetermined part of the response result information arranged in the water leakage response control server 3 is:
Servers 5, 7, or 9 installed in each of the above related organizations
Sent to. As a result, it is possible to support subsequent operations in each of the corresponding divisions (related organizations) (for example,
For the insurance company, it is possible to relatively easily perform the renewal of the contract contents, and for the contractor or the equipment company, it is possible to efficiently perform various marketing.

Although the preferred embodiment of the present invention has been described above, this is an exemplification for explaining the present invention, and is not intended to limit the scope of the present invention only to this embodiment. The present invention can be implemented in other various forms.
For example, in the above-described embodiment, information (correspondence category, contact information, availability of insurance) related to water leakage is recorded in association with the position where the water leak has occurred. It may be made to correspond to the damage situation by a water leak accident, or may be made to correspond to the kind and the manufacturer of the apparatus which concerns on the water leak.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a system for handling a water leak accident according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of a water leak correspondence table.

FIG. 3 is a diagram showing an example of an initial screen displayed on a display of a user terminal 13 by the water leak handling control server 3.

FIG. 4 is a diagram showing an example of a water leak occurrence position input screen.

FIG. 5 is a view showing an example of a contract user confirmation screen.

FIG. 6 is a view showing an example of a contract user correspondence screen.

FIG. 7 is a view showing an example of a non-contracted user confirmation screen.

FIG. 8 is a flowchart showing a flow from the occurrence of a water leak to the handling thereof in the present embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 User house 3 Water leak correspondence control server 5 Construction shop server 7 Facility equipment company server 9 Insurance company server 11 Internet 13 User terminal 15 Water leak detection system 201 Storage device 203 Water leak correspondence table 205 User information directory

Continuation of the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) G08B 25/10 G08B 25/10 D (72) Inventor Hidetoshi Kato 2-1-1 Nakajima, Kokurakita-ku, Kitakyushu-shi, Fukuoka Prefecture No. Toto Kiki Co., Ltd. (72) Koji Yamada Inventor 2-1-1 Nakajima, Kokurakita-ku, Kitakyushu-shi, Fukuoka Prefecture Toko Kiki Co., Ltd. No.1-1, Totoki Kiki Co., Ltd. (72) Inventor Keishi Kobori 2-1-1, Nakajima, Kokurakita-ku, Kitakyushu-shi, Fukuoka F-term in Totoki Kiki Co., Ltd. 3J071 AA12 BB11 EE01 EE07 EE18 EE37 FF12 5C087 AA02 AA03 AA10 AA24 BB12 BB74 DD03 DD25 DD26 EE20 FF01 FF02 FF04 FF19 FF20 GG12 GG23 GG32 GG66 GG67 GG70

Claims (6)

[Claims] 1. A water leak detection system for detecting a water leak accident in a user's house, and a storage device storing various accident response information corresponding to each of accident information on various water leaks in the user's house. A water leak handling control server, wherein the water leak detection system, when a water leak accident occurs in the user's house, accident information on the water leak accident, to the user terminal possessed by the user, or ,
Notifying the water leak response control server via a communication network, the water leak response control server extracts from the storage device accident response information corresponding to the accident information notified from the water leak detection system, A water leak accident handling system that performs processing corresponding to the water leak accident that has occurred based on the extracted accident handling information. 2. The accident information is information on an occurrence position of a water leak accident or damage information on damage caused by the water leakage accident. The water leak detection system detects and detects an occurrence position of the water leakage accident. The information of the occurrence position or the damage information related to the water leak accident, which is input to the user, is notified to the water leak handling control server, and the water leak handling control server is notified of the occurrence notified from the water leak detecting system. The water leak accident response system according to claim 1, wherein information on a location or an accident response information corresponding to the damage information is extracted from the storage device, and a process corresponding to the generated water leak accident is performed based on the accident response information. . 3. The water leak handling control server sends the water leak to an institution or the user terminal selected from various institutions that perform treatment corresponding to the water leak accident based on the extracted accident handling information. The water leak accident response system according to claim 1, wherein the accident information from the detection system is notified. 4. The water leak handling control server notifies a notification destination of the accident information of the action taken based on the accident information and information on the result of the action to the water leak handling control server. The water leak accident response system according to claim 3, which prompts the user to: 5. A storage device that stores various accident response information corresponding to various types of accident information relating to various water leak accidents in a user's house, and when a water leak accident occurs in the user's house,
From the water leak detection system that detects the water leak accident in the user house, the accident information related to the water leak accident,
Means for receiving through a communication network, means for extracting accident response information corresponding to the received accident information from the storage device, and means for performing processing corresponding to the generated water leak accident based on the extracted accident response information A water leakage control server system comprising: 6. A step of detecting a water leak accident in the user's house, and detecting the water leak accident from a storage device storing various accident response information corresponding to each of the accident information on the various water leak accidents in the user's house. A water leak accident handling method, comprising: extracting accident handling information corresponding to accident information relating to a water leak accident; and performing a process corresponding to the generated water leak accident based on the extracted accident handling information.