JP2002128241A - Delivery method and delivery system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve problems in a conventional physical distribution information management system that articles cannot be delivered on delivery date and to delivery place that a receiver hopes, although article information is well controlled, and time and labor of a sender cannot be reduced because the sender must write an address in a slip even when the sender and the receiver are specified and delivery occurs frequently. SOLUTION: Since the receiver is managed as a customer and the sender specifies the receiver from specified customer ID 11 or address, time and labor of the sender can be reduced and an article can be securely delivered to the receiver. Moreover, time and labor for a forwarding agent to go to the receiver unreasonably are omitted to delivery the article securely by information the receiver of the arrival of the article by a mail and accepting the desired delivery place and delivery data by the answer for the mail.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method and system for delivering an article to a delivery date and time according to a request of a recipient of the article when delivering the article to individuals and companies.

[0002]

2. Description of the Related Art FIG.
FIG. 9 is a system configuration diagram for realizing the conventional physical distribution information management system shown in FIG. In FIG. 4, reference numeral 1 denotes a sender communication terminal, reference numeral 2 denotes a distribution network, reference numeral 3 denotes a distribution communication terminal belonging to the distribution network 2 and located at a pickup / distribution base such as a sales office of a carrier, and reference numeral 4 denotes distribution information for managing article information. The server 5 is a recipient communication terminal. In such a conventional logistics information management system, when a dispatcher requests delivery of goods to a collection / delivery base such as a business office and inputs information of the goods to the physical distribution communication terminal 3, an ID code is assigned to the goods by the physical distribution information server 4. It is provided and managed, and sends the information of the article to the sender communication terminal 1 and the receiver communication terminal 5 as necessary.

[0003]

The conventional physical distribution information management system manages the information of the articles by assigning the ID code to the articles. However, the information is distributed to the delivery date and time and the delivery place according to the recipient's request. I couldn't. Also, even when the sender and recipient are identified and frequent deliveries occur, the sender must always enter the recipient's address, telephone number, and name on the slip, Could not be reduced.

[0004] The present invention has been made to solve the above-described problems, and has as its object to receive and deliver a delivery date and time and a delivery place according to a request of a recipient. Moreover, when the sender and the receiver are specified, the object is to reduce the labor of the sender and to ensure the delivery.

[0005]

In the delivery method according to the present invention, a method is provided for notifying the specified recipient based on recipient identification information of the article specified by the sender of the article that the article has arrived. Providing a screen for prompting the recipient to input the delivery date and time and delivery location of the article desired by the recipient; and providing the carrier based on the delivery date and time and the delivery location. Providing a screen for notifying the user of a delivery instruction.

In the delivery system according to the present invention,
A delivery notification means for notifying the arrival of the article to a preset notification destination of the recipient specified based on recipient identification information of the article specified by the sender of the article; and A delivery method determining unit that receives designation of a delivery date and time and a delivery place of an article and notifies a carrier of a delivery instruction.

[0007]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 FIG. 1 is a system configuration diagram for realizing the delivery system according to the first embodiment of the present invention. 1 is a delivery management center that manages the delivery of goods, 2 is a terminal owned by the receiver registered as a customer, and 3 is a carrier that delivers goods to the receiver.
4 is a customer database storing information on recipients registered as customers, 5 is a delivery notifying means for notifying the terminal 2 of the arrival of the goods, 6 is receiving the desired delivery date and time and delivery location from the terminal 2, This is a delivery method determining means for issuing a shipping instruction to the carrier 3.

FIG. 2 is a configuration diagram showing details of the customer database 4. The customer database 4 includes a customer ID 11 and a maximum hold time 20 for each customer. When an article addressed to a customer is generated, the customer becomes the recipient of the article. By determining the customer ID 11 which is the recipient identification information, necessary information such as a mail address 17 to be notified to each customer is acquired. .

Next, the flow of processing from delivery of an article to delivery of the article to a recipient who is a customer will be described with reference to a flowchart shown in FIG. First, in step S1, it is checked whether there is a processing request from the sender or the receiver, and if there is a processing request, the process proceeds to step S2.

In step S2, when a delivery request from the sender is received, the process proceeds to step S3, and when a delivery method answer from the receiver, the customer, is received, the process proceeds to step S3.
When the request to change the customer information is received from the customer, the process proceeds to step S13.

When a delivery request from the sender is received, the process proceeds to step S3, where the sender specifies the customer ID 11 of the recipient or a delivery destination including an address, a telephone number, and a name. Identify recipients. By searching the customer database 4 in step S4, it is confirmed whether the recipient specified by the sender is a customer. When the sender specifies the customer ID 11 of the recipient, the customer ID 11 is acquired. When the delivery destination is specified, the telephone number included in the delivery destination is changed to the delivery destination telephone number 1.
Search from 2. If the customer can be confirmed by searching for the customer ID 11 or the delivery telephone number 12, the process proceeds to step S5. In the present embodiment,
Since it is assumed that the recipient is registered as a customer, the goods addressed to the recipient other than the customer are delivered by ordinary delivery means.

Next, in step S5, by checking the mail notification availability flag 18 of the recipient, it is obtained whether or not notification of the arrival of the article by mail is possible. If it is possible, the process proceeds to step S6. If it is not possible, the process proceeds to step S12 to issue a delivery instruction to the carrier 3 to the place specified by the delivery destination default 16.

In step S6, an e-mail is sent to the terminal 2 registered with the e-mail address 17, thereby notifying the recipient of the arrival of the article. The status is set to "a state in which the receiver is notified of delivery and waiting for an answer", and the process returns to the beginning. In FIG. 3, processing status = a) is described. In addition, the date and time when the mail was sent is stored internally.

In step S2, when the delivery method determining means 6 receives a delivery method answer from the recipient who is the customer, the process proceeds to step S8. In step S9, it is checked whether the delivery method answer is "deliverable",
If the delivery method answer is “deliverable” and the recipient has a request at the shipping date and time and the shipping location, at step S12,
It issues a delivery date and a delivery instruction to the delivery location to the carrier 3 according to the recipient's request. If there is no desired delivery date and time or delivery location, the carrier 3 is instructed to deliver to the location specified by the delivery destination default 16 at a possible date and time. If the delivery method answer from the recipient is "delivery impossible", the process proceeds to step S10, and the article is stored in the nearest delivery place of the delivery destination default 16. Thereafter, in step S11, the delivery method determining means 6 sets the internally owned processing status to "a state in which articles are stored at the delivery place after receiving a response from the recipient that the delivery place will be picked up," Return to the beginning of the process. In FIG. 3, the processing status =
b).

In step S2, when a request for changing customer information is received from the recipient, the process proceeds to step S13. In step S14, the delivery destination default 16 and the mail address 1 in the customer database 4 are changed based on the change request.
7, or changes the mail notification flag 18 and notifies the customer of the change in the customer database 4 in step S15. Then, the process returns to the beginning.

In step S1, if there is no processing request, the process proceeds to step S16, and it is checked whether or not there is a customer with processing status = a) or processing status = b). If there is a customer with the processing status = a) or the processing status = b), the process proceeds to step S17; otherwise, the process returns to the beginning. In step S17, regarding the customer with the processing status = a),
The response waiting time 19 is compared with the date and time obtained by subtracting the internally stored mail transmission date and time from the current date and time. If the response waiting time 19 is shorter, the process proceeds to step S12 as a timeout, and A delivery instruction to the place specified by the delivery destination default 16 is issued to the carrier 3. For the customer with the processing status = b), the maximum hold time 20 is compared with the date and time obtained by subtracting the date and time when the internally stored mail was sent from the current date and time. If smaller, the process proceeds to step S12 as a timeout, and the delivery destination default 16
Sends delivery instructions to the location specified in. Step S
The flow described in 16 to step S17 is performed periodically, and processing according to the processing status of the customer is performed.

As described above, according to the present embodiment, the recipient can specify a delivery place and a delivery date and time as desired, and can pick up an article at the nearest delivery place. Further, the customer changes the customer information so that, for example, during the period in which the recipient is always at home, the mail can be delivered normally without notification of the mail by the mail notification enable / disable flag 18 or the home can be absent as described above. In some cases, by changing the delivery destination default 16, it is possible to reliably pick up an article at a specific place.

Further, in the present embodiment, the notification is made by e-mail, but any means can be used as long as it can notify the terminal 2 owned by the recipient.

[0019]

Since the present invention is configured as described above, it has the following effects.

By accepting the delivery date and time and the delivery place according to the recipient's request, it is possible to reliably deliver the goods to the recipient, and it is possible to eliminate the trouble of the carrier unnecessarily going to the recipient. it can. Furthermore, when the sender and recipient are specified and shipping is frequently performed between the two parties, or when the recipient is a company, the sender discloses his or her customer ID, so that the sender can identify the recipient. The shipping procedure can be performed simply by specifying the customer ID. Therefore, the trouble of the sender can be reduced, and the delivery can be performed reliably.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram for realizing a delivery system according to a first embodiment.

FIG. 2 is a configuration diagram showing details of a customer database 4 used in the first embodiment.

FIG. 3 is a flowchart showing the flow of processing from the sender of the article to the delivery of the article to a recipient who is a customer in the first embodiment.

FIG. 4 is a system configuration diagram for realizing a conventional distribution information management system.

[Explanation of symbols]

 3 Carrier 5 Delivery notification means 6 Delivery method determination means

Claims (2)

[Claims] 1. A step of providing a screen for notifying the recipient specified on the basis of recipient identification information of the article specified by a sender of the article about the arrival of the article, and a request of the recipient Providing a screen for prompting the recipient to input the delivery date and time and delivery location of the article, and providing a screen for notifying the carrier of a delivery instruction based on the delivery date and delivery location When,
A delivery method comprising: 2. A delivery notifying means for notifying the arrival of the article to a preset notification destination of the recipient specified based on recipient identification information of the article specified by the sender of the article; And a delivery method determining means for receiving a designation of a delivery date and time and a delivery location of the article desired by a carrier and notifying a carrier of a delivery instruction.