JP2002101461A - Character guide information distribution management device and its program recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a character guide information distribution management device which distributes character information guide corresponding to a public address system made within a specific area to a mobile terminal in existence in the area so as to inform a possessor of the mobile terminal about the public address as character guide information, that is, about a voice announce as a character announce and especially provides an effective distribution service as an information transmission means to an audibly handicapped person. SOLUTION: A character distribution service server 1 serves distribution of the character guide information corresponding to the public address conducted in a department store to a mobile terminal 2 possessed by a customer resident in the department store.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a character guidance information distribution management device for distributing character guidance information to a portable terminal via a mobile communication system, and a program recording medium therefor.

[0002]

2. Description of the Related Art Conventionally, a text information communication function of receiving and displaying a mail transmitted via a mobile communication system on a portable terminal such as a portable telephone or a PHS is provided as a matter of course. In addition, a service that specializes in text guidance information called “text phone” can also be used to enjoy conversations using text information through a mobile terminal, especially for people with hearing impairments. Has become.

[0003]

However, even if a hearing-impaired person has a portable terminal, he / she can hear a voice announcement made at a store such as a department store or a shopping mall, or inside a railway or subway station. Can not,
There was a problem that it was not possible to know the emergency evacuation and various kinds of guidance. An object of the present invention is to distribute character guidance information corresponding to an announcement in a place performed in a specific area to a portable terminal existing in the area, thereby providing the owner of the portable terminal with a character guidance of the announcement in the place. information,
That is, a voice announcement can be notified as a text announcement, and in particular, an effective distribution service can be provided as information transmission means for a hearing-impaired person.

[0004] The means of the present invention are as follows. According to a first aspect of the present invention, there is provided a character guide information distribution management device for delivering character guide information to a portable terminal via a mobile communication system, wherein the character guide information corresponding to an announcement in a place performed in a specific area is provided. And a character information distribution means for distributing the character guidance information obtained by the character information acquisition means to a portable terminal existing in the specific area. Another object of the present invention is to provide a recording medium on which a program code for causing a computer to execute each of the above-described functions is recorded.

Therefore, according to the first aspect of the present invention, the character guide information corresponding to the announcement in the place performed in the specific area is distributed to the mobile terminals existing in the area, thereby possessing the mobile terminal. The announcement in the hall can be notified to the person as text guide information, that is, the voice announcement can be notified as a text announcement. In particular, it is possible to provide a distribution service effective as information transmission means for a hearing-impaired person.

The present invention may be as follows. (1) There is provided character information conversion means for converting an announcement in the place performed in the specific area into character guide information corresponding thereto, and when performing an announcement in the place in the specific area, the character information conversion means includes Convert announcements to corresponding text guide information. (2) After transmitting a confirmation screen for inquiring whether or not a text guide information distribution service is required to each mobile terminal existing in the specific area, a request for a distribution service is transmitted from the mobile terminal. If it is received, a delivery service of character guidance information is provided to the portable terminal. (3) The mobile terminal that has entered the specific area is specified, and the mobile terminal is set as the distribution target terminal of the character guidance information, and the mobile terminal that is out of the specific area is specified and the mobile terminal is specified. Is provided as a terminal not to be distributed. (4) A stay time specifying means for specifying a stay time from when the customer comes to the store to the time when the customer leaves the store via the portable terminal owned by the customer is provided, and according to the stay time specified by the stay time specifying means. Perform a privilege service to the customer.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a block diagram showing the overall configuration of the character guidance information distribution service system according to this embodiment. This character guide information distribution service system provides a service for distributing character guide information corresponding to an announcement in a shop performed in a department store to a portable terminal owned by a customer. The character delivery service server 1 is installed in a management room or the like in a department store, and announces a mobile terminal (a mobile phone, a PHS, or the like) 2 owned by a customer in the department store via a mobile communication system 3. Various kinds of guidance are performed by character information by distributing character guidance information corresponding to.

In this case, the character distribution service server 1
Each mobile terminal 2 owned by the customer is monitored via a base station (not shown) arranged in the department store,
When the mobile terminal 2 that has entered the department store is specified, the mobile terminal is set as the distribution target terminal of the character guidance information, and the mobile terminal 2 that has left the department store is specified and the mobile terminal is excluded from the distribution target. Terminal. That is, the base stations constituting the mobile communication system 3 are arranged at a plurality of locations in the department store, the mobile terminal transmits its own identification signal (terminal identification information), and the character distribution service server 1 Upon receiving the terminal identification information via the base station, it detects that the customer-owned portable terminal 2 has entered the department store, records the system date and time at that time as the customer's visit date and time, The system date and time when the customer leaves is recorded as the exit date and time.

FIG. 2 is a diagram showing various databases provided on the character distribution service server 1 side. The character distribution service server 1 has a terminal database 1
1, a customer database 12, a store visit database 13, and an announcement information database 14 are provided. The terminal database 11 stores and manages the identification information of the portable terminal 2 owned by each customer of the department store.
As shown in the table, each record constituting the terminal database 11 has items of “terminal ID” and “customer code”, and “terminal ID” is portable terminal identification information collected and registered in advance by a customer. (Telephone number), and the “customer code” is identification information of a customer who owns the mobile terminal 2.

The customer database 12 stores customer information (user information) registered in advance corresponding to the customer of the department store.
, A database as a customer management book for storing and managing is stored. Each time a new customer is registered, a new record is additionally registered in the customer database 12. Each record constituting the customer database 12 is shown in FIG.
As shown in the figure, the configuration includes the items of “user ID”, “customer code”, “password”, “name”, and “total privilege”. The “total privilege” indicates a total privilege value for performing a privilege service that is preferential for the customer according to the stay time from when the customer comes to the store until the customer leaves.

[0011] The store visit database 13 stores customer visits /
It stores and manages the exit status, etc., as shown in FIG.
Each record constituting the store visit database 13 is:
It is configured to have respective items of “customer code”, “date of visit”, “date of exit”, and “privilege points”. The “date of visit” and “date of exit” are the date and time of visit recorded when automatically detecting that the customer-owned mobile terminal 2 has entered the department store, and the exit date and time recorded when the customer exits. is there. “Privilege point” is a privilege point when a privilege service is provided to the customer according to the stay time specified based on “date and time of visit” and “date and time of exit”. The announcement information database 14 is for storing and managing announcement information corresponding to on-site announcements regularly and urgently performed in a department store, for example, announcements for guiding various events and emergency evacuation, The announcement information is arbitrarily input and created in advance and registered in the announcement information database 14.

FIG. 6 is a block diagram showing the entire configuration of the character distribution service server 1. The CPU 101 is a central processing unit that controls the overall operation of the character distribution service server 1 according to an operating system and various application software in the storage device 102.
The storage device 102 stores a database, character fonts, and the like in addition to an operating system and various application software, and has a recording medium 103 composed of a magnetic, optical, semiconductor memory, or the like, and a drive system therefor. The recording medium 103 is a fixed medium such as a hard disk or a CD-ROM that can be detachably mounted,
It is a portable medium such as a floppy desk, a RAM card, and a magnetic card. The programs and data in the recording medium 103 are loaded into a RAM (for example, a static RAM) 104 under the control of the CPU 101 as needed, or the data in the RAM 104 is saved in the recording medium 103. Further, the recording medium may be provided on an external device side such as a server, and the CPU 101 can directly access and use the program / data in the recording medium via a transmission medium.

The CPU 101 can also take in some or all of the data stored in the recording medium 103 from another device via a transmission medium, and newly or additionally register the data in the recording medium 103. Further, the program / data may be stored and managed on the external device side such as a server, and the CPU 101 can directly access and use the program / data on the external device side via a transmission medium. On the other hand, a transmission control unit 105, an input unit 106, and a display unit 107, which are input / output peripheral devices, are connected to the CPU 101 via a bus line, and the CPU 101 controls the operations according to an input / output program.

FIG. 7 is a block diagram showing the overall configuration of the portable terminal 2. As shown in FIG. Note that the mobile terminal 2 is configured to operate according to an operating system and various application software.
It has a CPU 201, a storage device 202, a RAM 203, a wireless communication control unit 204, an input unit 205, and a display unit 206. In particular, in this embodiment, the portable terminal 2 owned by the customer is configured to transmit and output a terminal ID in response to a specific operation. In this case, it is optional to transmit the terminal ID every time the specific operation is performed, or to continue transmitting the terminal ID from the time when the specific operation is performed until the time when the next specific operation is performed. In the embodiment, the terminal ID is transmitted each time a specific operation is performed.

Next, the operation of the character distribution service server 1 in this embodiment will be described with reference to the flowcharts shown in FIGS. Here, programs for realizing the functions described in these flowcharts are stored in the form of readable program codes in the recording medium 103, and the CPU 101 sequentially executes operations according to the program codes. I do. Also, CP
The U101 can also sequentially execute the operation according to the above-described program code transmitted via the transmission medium. That is, an operation specific to this embodiment can be executed using a program / data externally supplied via a transmission medium in addition to a recording medium.

FIG. 8 is a flowchart showing the store visit recording process in the operation of the character distribution service server 1 which is started when a customer visits a department store. First, the character distribution service server 1 is in a standby state for detecting a visiting terminal, that is, a standby state for detecting whether a terminal ID (telephone number) transmitted and output from the mobile terminal 2 has been received (step A1). In this case, the customer-owned mobile terminal 2
Transmits the terminal ID in response to the specific operation as described above, the character delivery service server 1
Is received, the terminal database 11 is accessed based on the terminal ID (step A2), and the customer code corresponding to the terminal ID is read (step A3).

The character distribution service server 1 calls the transmission source of the terminal ID and transmits a character distribution confirmation screen to the portable terminal 2 to inquire whether a distribution service of character guidance information is required. (Step A
4). FIG. 11 shows this character distribution confirmation screen.
On the character delivery confirmation screen, guidance for inquiring whether or not the character guidance information delivery service is required, guidance information for guiding the items to be input when requesting the delivery service, and a button for indicating whether or not the delivery service is required “Confirmation” and “Cancel” are arranged. Here, when requesting a distribution service, the user operates a “confirmation for visiting a store” button, and “user ID” corresponding to each input item.
Enter "Password". When the distribution service is unnecessary, the user operates the “cancel” button.

After transmitting the character delivery confirmation screen, the character delivery service server 1 waits for an input from the portable terminal 2 (step A5). , "Cancel" (step A6). In the case of "cancel", this flow is terminated. However, when "confirmation of store visit" is instructed, " User ID ",
"Password" is taken in (steps A7, A8). Then, when all of the “user ID” and “password” are completed, customer verification is performed (step A9).

That is, the input “user ID”,
The customer database 12 is searched based on the "password", and it is determined whether the corresponding "user ID" and "password" are registered in the customer database 12 (step A10). As a result, when it is determined that there is no corresponding customer record, the error information is sent to the requesting mobile terminal 2.
(Step A11), but if there is a corresponding customer record (step A10), it is determined that the customer is already a registered member and the current system date and time are acquired (step A11). A12) The system date and time is set as the “date and time of visit” of the customer, and a record including the “date and time of visit” and “customer code” is created and additionally recorded in the visit database 13 (step A13). Such a visit record process is repeated each time a customer who carries a portable terminal visits the store (steps A1 to A1).
3).

FIG. 9 is a flowchart showing a character guide information distribution process performed for a customer recorded in the store visit database 13. First, the character distribution service server 1 determines whether it is the timing of an announcement in the hall (step B1). In this case, the announcement in the hall is an announcement in the hall that is performed regularly and urgently, and guides various events and emergency evacuation, and when the output timing of the announcement to be performed periodically comes, Alternatively, when an emergency announcement is needed, the corresponding announcement information is read from the announcement information database 14 (step B2), and this announcement information is converted into audio information (step B3), and transmitted to each speaker to output audio. (Step B4). At the same time, it converts the announcement information read from the announcement information database 14 into character guide information (step B5).

Then, the store visit database 13 is accessed, and the "customer code" recorded in the store visit is read (step B6). Further, by accessing the terminal database 11 based on the customer code, the "terminal ID"
Is read out, a telephone call is made to each mobile terminal 2 indicated by this terminal ID, an announcement distribution screen describing the announcement character guide information is created, and distributed to the relevant mobile terminal 2 (step B7). FIG. 12 shows an announcement distribution screen in this case, and the distribution screen shows a screen content for guiding an event. In addition,
At the end of the announcement distribution screen, as shown in the figure, guidance information for prompting the transmission of the exit confirmation by operating the "exit confirmation" button when returning is displayed, and a "exit confirmation" button is arranged.

In order to repeat such a character guidance information distribution process for all the "customer codes" recorded in the store visit database 13, it is checked in the next step B8 whether or not the distribution has been completed. Is returned to step B6, and the above operation is repeated (steps B6 to B8). In the next step B9, it is checked whether there is any other announcement information at the same timing in the announcement information database 14, and if there is, the process returns to step B2 to read out the announcement information and output it as voice and text. Perform processing. On the other hand, when all pieces of announcement information at the same timing have been output, the process returns to step B1 to wait for the next timing.

FIG. 10 is a flowchart showing an exit recording process which is started when a customer exits. First, the character delivery service server 1 sets the mobile terminal 2
When the terminal ID is received (step C2) in the detection standby state of the leaving terminal that receives the terminal ID transmitted and output from the terminal (step C2), the terminal database 11 is accessed based on the terminal ID, and the terminal ID corresponding to the terminal ID is accessed. The customer code is read (step C3). Then, the store visit database 13 is accessed based on this customer code (step C4), and it is determined whether or not the customer code is recorded, that is, whether there is a visit record of the customer (step C5). In this case, the exit recording process is terminated at this point in order to invalidate the exit confirmation signal, but if there is a visit record of the customer in the visit database 13 (step C5), the exit confirmation request screen is displayed. The data is transmitted to the portable terminal 2 (step C6).

FIG. 13 shows the exit confirmation request screen.
On the exit confirmation request screen, a guidance to the effect that the "exit confirmation" button should be operated at the time of exit is displayed, and a "exit confirmation" button and a "cancel" button are arranged. Here, when the "cancel" button is operated (step C7), the character delivery service server 1 terminates the exit recording processing, but reads out the current system date and time when the "exit confirmation" button is operated. (Step C8), the system date and time are recorded in the store visit database 13 as the exit date and time, the stay time from the store visit date to the exit date and time is calculated (Step C9), and the privilege points are calculated based on the stay time (Step C9). (Step C10), the calculation result is updated to “privilege points” in the store visit database 13 corresponding to the customer (step C11).

As described above, in this embodiment, the character distribution service server 1 distributes the character guide information corresponding to the in-place announcement made in the department store to the portable terminal 2 owned by the customer in the department store. Since the service is provided, the announcement in the hall is provided to the customer who owns this mobile terminal with text guidance information, that is,
A voice announcement can be notified as a text announcement, and in particular, it is possible to provide a text guide information distribution service that is effective as information transmission means for a hearing-impaired person.

In this case, the character delivery service server 1
The mobile terminal 2 owned by the customer is monitored, and when the mobile terminal 2 that has entered the department store is specified, the mobile terminal 2 is set as a distribution target terminal of the character guidance information,
Since the mobile terminal 2 that has left the department store is specified and the mobile terminal is excluded from the distribution target, the character guide information distribution service can be provided only to the customers in the department store. Here, the portable terminal 2 transmits its own identification signal, and when receiving the terminal identification information, the character distribution service server 1 detects that the customer-owned portable terminal 2 has entered the department store. Then, the system date and time at that time are recorded as the customer's visit date and time, and the system date and time when the customer leaves the company is recorded as the exit date and time, so that the portable terminal 2 in the department store can be monitored. .

Further, since the announcement information in the announcement information database 14 is converted into the corresponding character guide information and distributed, the character guide information corresponding to the announcement in the hall can be distributed. Further, after transmitting a confirmation screen for inquiring of each mobile terminal 2 existing in the department store whether the text guide information distribution service is required, a request for the distribution service is received from the mobile terminal 2. In such a case, the character guide information distribution service is provided to the portable terminal 2, so that the distribution can be limited to customers who need character distribution.

Further, the portable terminal 2 owned by the customer in the department store
Is detected, and the system date and time at that time are recorded in the store visit database 13 as the visit date and time of the customer, and the system date and time when the customer leaves the store are recorded in the visit database 13 as the exit date and time. The stay time of the customer is calculated based on the visit date and the exit date recorded in the visit database 13 and the privilege service is provided to the customer according to the stay time. Customer service that takes into account a new element of time can differentiate itself from other department stores, and can be expected to promote sales and expand customers.

In the above-described embodiment, the character distribution service server 1 performs the character guide information distribution service from the time when the customer enters the department store. May be provided from the time of request. Further, in the above-described embodiment, the text guidance information is distributed at the timing of performing the voice announcement. However, in the case where the announcement is not the guidance for emergency evacuation but various events are guided, , The character guide information may be distributed. In this case, when there are a plurality of event guides, a plurality of character guide information may be continuously delivered.

Further, the present invention is not limited to the guidance of the entertainment, but may be such that the progress of sports with a high degree of customer interest, extraordinary news, etc. may be distributed by text.
In addition to the service of individually distributing characters to the service, for example, a service of distributing character guide information to an electric bulletin board in a department store may be provided. Further, in the above-described embodiment, the announcement in the department store is illustrated, but the announcement in the venue is not limited to the department store, but may be in a specific area.For example, an announcement in a station yard may be used. It can also be used as a call announcement at hospitals and hospitals. Further, the voice announcement may be converted into character guide information using a character recognition technique and distributed. The mobile terminal may be an electronic organizer with a communication function, a pager (registered trademark), or the like, in addition to a mobile phone and a PHS.

[0031]

According to the present invention, the character guide information corresponding to the announcement in the place performed in the specific area is distributed to the portable terminals existing in the area, so that the owner of the portable terminal can be notified. The announcement in the hall can be notified as text guidance information, that is, a voice announcement can be notified as a text announcement. In particular, it is possible to provide a distribution service effective as information transmission means for a hearing-impaired person.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall configuration of a character guidance information distribution service system.

FIG. 2 is a diagram showing various databases provided on the character distribution service server 1 side.

FIG. 3 is a diagram showing a configuration of a terminal database 11;

FIG. 4 is a diagram showing a configuration of a customer database 12;

FIG. 5 is a diagram showing a configuration of a store visit database 13;

FIG. 6 is a block diagram showing the overall configuration of the character distribution service server 1.

FIG. 7 is a block diagram showing the overall configuration of the mobile terminal 2.

FIG. 8 is a flowchart showing a store visit recording process in the operation of the character distribution service server 1 which is started when a customer visits a department store.

FIG. 9 is a flowchart showing a character guidance information distribution process performed for a customer recorded in a store visit database 13;

FIG. 10 is a flowchart showing an exit recording process that is started when a customer leaves.

FIG. 11 is a diagram showing a character distribution confirmation screen.

FIG. 12 is a diagram showing an announcement distribution screen.

FIG. 13 is a diagram showing an exit confirmation request screen.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Character delivery service server 2 Mobile terminal 3 Mobile communication system 11 Terminal database 12 Customer database 13 Visit database 14 Announcement information database 101 CPU 102 Storage device 103 Recording medium 105 Transmission control unit 106 Input unit

Claims (6)

[Claims] 1. A character guide information distribution management device for delivering character guide information to a portable terminal via a mobile communication system, wherein the character guide information is obtained to obtain character guide information corresponding to an announcement in a place performed in a specific area. And a character information distribution means for distributing the character guidance information obtained by the character information acquisition means to a portable terminal located in the specific area. . 2. A method according to claim 1, further comprising the step of: converting character announcements performed in the specific area into character guidance information corresponding to the character announcement information. When performing the characteristic announcements in the specific area, the character information converting means includes: 2. The character guide information distribution management device according to claim 1, wherein the announcement in the hall is converted into corresponding character guide information. 3. After transmitting a confirmation screen for inquiring whether a distribution service of character guidance information is required to each mobile terminal existing in the specific area, the mobile terminal transmits the distribution service. 2. The character guidance information distribution management device according to claim 1, wherein when a request is received, a character guidance information distribution service is provided to the portable terminal. 4. A portable terminal having entered the specific area is specified, and the portable terminal is set as a distribution target terminal of character guidance information, and a portable terminal out of the specific area is specified. 2. The character guidance information distribution management device according to claim 1, further comprising terminal specifying means for setting the mobile terminal as a terminal not to be distributed. 5. A stay time specifying means for specifying a stay time from when the customer comes to the store to the time when the customer leaves the store via a portable terminal owned by the customer, wherein the stay time specified by the stay time specifying means is provided. 2. The character guidance information distribution management device according to claim 1, wherein a privilege service is provided to the customer in response. 6. A recording medium having a computer readable program code, wherein the computer readable program code for acquiring character guide information corresponding to an announcement in a place performed in a specific area, and a character guide And a computer readable program code for distributing information to a portable terminal existing in the specific area.