JP2002083086A - Guide service method using portable communication terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To completely correspond to needs on a travel, which differ for respective customers, without increasing the number of attendants or local guides, and to realize one-to-one correspondence for the respective customers. SOLUTION: A portable communication terminal 20 lent to the customer joining in the travel accesses to the Web server 10 of a service supplier-side and the Web server 10 of a travel company-side guides the customer at destinations by one-to-one correspondence with the portable communication terminal 20.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a guide service method using a portable communication terminal for providing a guide service to an unspecified number of customers using the portable communication terminal.

[0002]

2. Description of the Related Art For example, on a package tour in Japan, an unspecified number of customers are guided to a destination by an attendant who also serves as a guide. In addition, for overseas package tours, local guides guide an unspecified number of customers to destinations.

[0003]

However, in the above-mentioned conventional method of guiding an unspecified number of customers to a destination, it is necessary to increase the number of tour operators or local guides as the number of customers increases. .

[0004] In addition, in the method based on the guide of the tour guide or the local guide, it is incomplete to respond to the needs for travel that differ for each customer.

[0005] Further, in the method using the guide of the tour guide or the local guide, the number of tour guides or the local guide is extremely small for a plurality of customers, so that one-to-one correspondence cannot be taken.

[0006] The present invention has been made in view of such circumstances, and it is possible to completely meet the needs for travel that differs for each customer without increasing the number of tour operators or local guides. In addition, it is possible to provide a guide service method using a portable communication terminal capable of providing one-to-one correspondence for each customer.

[0007]

According to a first aspect of the present invention, there is provided a guide service method using a portable communication terminal, wherein the portable communication terminal carried by a customer who participates in a travel uses a portable communication terminal to a Web server on a service provider side. The first step in which the access is performed and the Web server on the service provider side
A second step in which a guide at each destination is performed in one-to-one correspondence with the portable communication terminal. A guide service method using a portable communication terminal according to claim 1, wherein the portable communication terminal lent to a customer participating in the travel accesses a Web server on the service provider side. And a second step in which the Web server on the service provider side guides at each destination in one-to-one correspondence with the portable communication terminal. Also, the first
In the third step, the URL of the service provider is stored in the access destination storage unit, and the communication control unit uses the URL of the service provider stored in the access destination storage unit. Access is automatically performed 4th
And a fifth step in which display information corresponding to the customer characteristics of the customer is stored by the display information storage unit, and a display control unit controls the display information based on the display information stored in the display information storage unit. And a sixth step in which display control is performed. A second step in which the customer attribute of the customer participating in the trip is registered in the customer database by the customer attribute registration unit;
An eighth step in which questionnaire information for collecting the travel needs of customers who participate in the trip is created by the questionnaire information creation unit, and a questionnaire collection and registration unit creates
Based on the questionnaire information created by the questionnaire information creating unit, a ninth process in which the needs of the customers participating in the trip are collected in the form of a questionnaire and the information is registered in the customer database; And a tenth step of analyzing customer characteristics of each customer participating in the travel from the information registered by the questionnaire collection / registration unit, and display information corresponding to the customer characteristics analyzed by the customer characteristic analysis unit. May be stored in the display information storage unit of the portable communication terminal. Also,
In the second step, the customer individual confirmation / registration unit makes an individual contact with the portable communication terminal of the customer participating in the trip, and registers information on a response from the portable communication terminal in the customer database. An eleventh step, a twelfth step in which an access from the portable communication terminal of the customer participating in the travel is received by the access reception unit, and a step in which the access is received by the access reception unit in the main screen providing unit. A thirteenth step in which a main screen including a plurality of items relating to travel is provided to the communication terminal for use;
The detailed information providing unit may include a fourteenth step in which detailed information according to the selection of the item on the main screen is retrieved from the detailed information database and provided. Also, when an item related to emergency on the main screen from the portable communication terminal is selected by the local guide (or tour operator) calling unit, the portable communication terminal of the local guide (or tour operator) is called. Steps may be included. In addition, when the customer reply information reception / registration unit inputs an impression regarding the travel from the item regarding the questionnaire input on the main screen, the sixteenth step of registering the impression in the customer database can be included. In addition, “1. Travel Schedule "
[2. Contents, details, maps of historic spots, etc. ”[3. Emergency Contact Information ”[4. A seventeenth step in which the content including the item of "questionnaire input" is displayed may be included.
In addition, "1. When "Travel schedule" is selected, the detailed information providing unit provides the detailed information including the meeting place, the destination, and the transportation means in response to the detailed information providing unit. When the destination is selected, the detailed information is provided. A nineteenth step in which a description about the destination is notified by text and / or sound according to the response of the unit may be included. Also, [2. When "contents, details, map of historic spots, etc." is selected, the detailed information providing unit responds to include a twentieth process in which information including the details, details, maps of historic spots, etc. is provided. be able to. Also, [3. When the "Emergency contact" is selected, the 21st step of calling the portable communication terminal of the local guide (or tour operator) by the response of the local guide (or tour operator) calling unit is included. Can be. See “4. When the "questionnaire input" is selected, the response of the customer reply information reception / registration unit prompts the input of the impression regarding the travel, and includes the 22nd step of registering the input impression in the customer database. be able to. A guide service method using a portable communication terminal according to claim 12, wherein a connection between the portable communication terminal to be carried on a trip and a Web server of the portable communication terminal and a travel guide service provider side is provided. A communication control unit for executing communication, a twenty-third step in which communication is performed between the portable communication terminal and the Web server via the communication control unit, and a separate operation for the portable communication terminal from the Web server. Or a twenty-fourth step in which a guide service is performed according to the destination. In the twenty-third step, an access to the communication control unit is performed by address information to the communication control unit stored in an access destination storage unit built in or external to the portable communication terminal. 26, the selection / instruction information for providing an appropriate guide service to the portable communication terminal is transmitted to the Web server based on the individual identification information, the position information, and the service selection information from the portable communication terminal. And a step of: The twenty-fourth step is a twenty-seventh step in which selection of an appropriate guide service content is performed based on the guide service selection / instruction information obtained via the communication control unit by the individual identification control unit;
Call of appropriate guide service by service switching unit and R
A twenty-eighth step for reading and writing customer information and guide service information via the / W control unit and a twenty-ninth step for registering customer information and managing a travel schedule are included. be able to. In the 29th step, the customer information registration unit registers the customer information in the customer database via the service switching unit and the R / W control unit, and the questionnaire response unit participates in the trip. A 31st process of collecting customer's travel needs information and registering it in the customer database together with the customer information. The 27th process includes individual identification information, location information, service selection information, and customer information. Based on this, a 32nd step of selecting the contents of the guide service suitable for each customer, individual location, purpose, preference can be included. Further, the schedule management unit may include a thirty-third step in which the schedule of the customer participating in the trip registered in the customer database is managed. Further, the guide information providing unit may include a thirty-fourth step in which guide information according to access from the portable communication terminal is provided. In the thirty-fourth step, the guide information may include audio information and map information. In addition, the emergency call section can include a thirty-fifth step in which the portable communication terminal of the local guide (or the attendant) is called in response to access from the portable communication terminal. A program according to claim 20 causes a computer to execute the first to tenth steps. A program according to a twenty-first aspect causes a computer to execute a first step to a twenty-second step. A program according to claim 22 causes a computer to execute a twenty-third step to a twenty-fourth step. The program according to claim 23 causes a computer to execute the twenty-third step to the thirty-fifth step. In the guide service method using the portable communication terminal according to the present invention, the portable communication terminal carried by the customer who participates in the travel allows the service provider's Web
The server is accessed, and the service provider's We
The server b guides each destination in a one-to-one correspondence with the portable communication terminal.

[0008]

Embodiments of the present invention will be described below.

(First Embodiment) FIG. 1 is a diagram for explaining an outline of a service system according to a first embodiment of a guide service method using a portable communication terminal according to the present invention, and FIG. FIG. 3 is a diagram for explaining a specific configuration of the service system of FIG. 1, and FIGS. 3 and 4 are flowcharts for explaining a guide service method using a portable communication terminal in the service system of FIGS. 1 and 2. FIGS. 5 to 13 are views for explaining a guide service method using a portable communication terminal in the service system of FIGS. 1 and 2. FIG.

In the service system shown in FIG. 1, as a guide service provider, for example, a travel company lends a portable communication terminal 20 according to the characteristics of a customer to an unspecified number of customers, and also provides a portable communication terminal for each of them. Through the terminal 20,
The Web server 10 guides a travel according to a one-to-one correspondence. In other words, the portable communication terminal 20 lent to each customer is used to efficiently provide a trip tailored to each individual's taste.

The local guide (or tour operator) can use the portable communication terminal 30 and can take one-to-one correspondence with each customer through the Web server 10 of the travel agency.

Further, the web server 10 of the travel company registers the above-mentioned customer characteristics and the like of each customer in the customer database 11. The customer characteristics of each customer will be described later. Further, the Web server 10 retrieves and provides detailed information from the detailed information database 12 according to access from each customer.

A portable communication terminal 2 to be lent to each customer
For example, the portable communication terminal 30 used by the local guide (or tour guide) may be a mobile phone, a notebook computer, a PDA (personal information terminal), a game machine having a communication function, or the like.

Next, a specific configuration of the service system shown in FIG. 1 will be described.

That is, as shown in FIG. 2, a travel company Web server 10 and a portable communication terminal 2 lent to each customer
Exchange of information with the portable communication terminal 30 used by the local guide (or tour guide) is performed by the Internet 40.
And via the gateway 50.

The exchange of information by the Web server 10 is managed by the information processing device 13. The information processing device 13 includes a customer attribute registration unit 13a, a questionnaire information creation unit 13b, a questionnaire collection registration unit 13c, a customer characteristic analysis unit 13d, a customer individual confirmation registration unit 13e, an access reception unit 13f, a main screen providing unit 13g, and detailed information. The system includes a providing unit 13h, a local guide (or tour operator) calling unit 13i, and a customer reply information reception registration unit 13j.

The customer attribute registration unit 13a registers customer attributes of customers who participate in a trip in the customer database 11. Here, the customer attributes are address, name, age, occupation, gender, contact information, mail address, and the like. The questionnaire information creation unit 13b creates questionnaire information for collecting the needs of each customer for travel.

Here, the needs for travel are as follows, for example. Hotel room: twin or double? Is it necessary to respond to infants? Favorite places, historical sites, etc. Do I need to make reservations for restaurants, theaters, etc.? What you really want to see, such as a specific work at a specific museum. Any other wishes.

Based on the questionnaire information created by the questionnaire information creation unit 13b, the questionnaire collection and registration unit 13c collects the needs of each customer for travel in a questionnaire format, and stores the information in the customer database 11
It is to be registered. In this case, the collection of travel needs may be performed by receiving from a mobile phone, a personal computer, a WebTV, or the like already held by each customer, or may be received by facsimile.

The customer characteristic analysis unit 13d analyzes customer characteristics of each customer from the information registered by the questionnaire collection and registration unit 13c. With such an analysis,
The travel agency can prepare in advance a portable communication terminal 20 equipped with a function corresponding to the customer characteristics of each customer. Here, in the case where a function that matches the customer characteristics of each customer is installed in each portable communication terminal 20, it is possible to narrow down the customer characteristics of a certain number of customers and install the function in a greatest common divisor. .

The individual customer confirmation registration unit 13e is for individually contacting each customer participating in the travel through the portable communication terminal 20, for example, on the day of departure of the travel. As a result, it is possible to confirm the operation of each portable communication terminal 20 and confirm the movement status of each customer. In addition, the customer individual confirmation registration unit 13
e registers the movement status of each customer in the customer database 11. Thereby, the above-mentioned customer attributes of each customer participating in the travel are managed.

The access receiving section 13f receives an access from the portable communication terminal 20 carried by each customer. The main screen providing unit 13g provides, for example, a main screen as shown in FIG. 5 based on access from the portable communication terminal 20 lent to each customer. This main screen is displayed on the display of the portable communication terminal 20 lent to each customer. Travel Schedule ”[2. Contents, details and maps of historic sites, etc.] [3. Emergency Contact Information ”[4. Questionnaire input ”etc. are displayed.

The detailed information providing section 13h searches the detailed information database 12 for detailed information according to the selection of an item on the main screen from the portable communication terminal 20, and provides the detailed information.

Local guide (or tour operator) calling section 13i
Is displayed on the main screen from the portable communication terminal 20, for example, “3. When the "emergency contact information" is selected, the portable communication terminal 30 of the local guide (or tour operator) is called. Such an emergency contact can be used in the event of theft of a passport, illness, accident, etc., so that it is possible to receive prompt and appropriate advice from a travel agency or local guide (or a tour guide). Response is possible.

The customer reply information reception / registration unit 13j displays the main screen from the portable communication terminal 20, for example, “4. When an impression regarding a trip is input from "Questionnaire input", the impression is received and registered in the customer database 11. For such travel impressions, for example, when traveling during a trip (eg, on a bus),
[4. By prompting the user to select "questionnaire input", various impressions regarding the travel can be obtained on the spot in real time.

The portable communication terminal 20 lent to each customer is provided with a communication control unit 21, an access destination storage unit 22, a display control unit 23, and a display information storage unit 24.

The communication control unit 21 includes an access destination storage unit 22
The access is automatically performed using the URL of the travel agency stored in advance in the server.

The display control unit 23 controls display on a display based on the display information stored in the display information storage unit 24. The display information storage unit 24 stores in advance display information that matches the customer characteristics of the customer analyzed by the customer characteristic analysis unit 13d.

Next, a method for providing a guide service using a portable communication terminal in a service system having such a configuration will be described.

First, as shown in FIG. 3, in a travel agency,
The customer attribute of the customer participating in the travel is registered in the customer database 11 by the customer attribute registration unit 13a of the information processing device 13 (Step 201). The customer attributes here are
As described above, the address, name, age, occupation, gender, contact information, mail address, and the like are provided.

Next, the travel company collects the needs of each customer for travel through a questionnaire or the like (step 202). Here, the questionnaire information created by the questionnaire information creation unit 13b of the information processing device 13 is used for the needs. In this case, the collection of needs for travel may be performed by receiving from a mobile phone, a personal computer, a WebTV, or the like already held by each customer, or may be performed by facsimile, as described above. Good.

Then, the travel needs of each customer are registered in the customer database 11 by the questionnaire collection / registration unit 13c of the information processing device 13 (step 20).
3).

Here, the needs for travel are, for example, as described above. Hotel room: twin or double? Is it necessary to respond to infants? Favorite places, historical sites, etc. Do I need to make reservations for restaurants, theaters, etc.? What you really want to see, such as a specific work at a specific museum. Any other wishes.

Then, the needs for these trips are collected, and the customer characteristic analysis unit 1 of the information processing apparatus 13 is collected.
By 3d, customer characteristics for each customer are obtained (step 204).

Next, the travel agency sets the customer characteristic analysis unit 13
A portable communication terminal 20 equipped with a function corresponding to the customer characteristics of each customer analyzed by d is prepared in advance (step 205). Here, when a function that matches the customer characteristics of each customer is installed in each portable communication terminal 20, as described above, the customer characteristics of a certain number of customers are narrowed down, and the functions are installed in a greatest common divisor. Can be

Next, the travel agency sends (rents) a portable communication terminal 20 equipped with a function corresponding to each customer characteristic (step 206). In this case, the charging kit and the user's guide may be sent (lent) together. Thus, the travel agency can individually contact each customer through the portable communication terminal 20 already sent (lent).

Next, for example, on the day of the departure of the trip, each customer is individually contacted via the portable communication terminal 20 by the individual customer confirmation registration section 13e of the information processing device 13 (step 207). Thereby, each portable communication terminal 2
0, and confirmation of the movement status of each customer.
In addition, the individual customer confirmation registration unit 13e registers the customer's movement status and the like in the customer database 11, thereby managing the above-mentioned customer attributes of each customer participating in the travel.

Further, in this case, the local guide (or tour operator) can use the portable communication terminal 30 to individually contact each customer. In addition, when each customer is individually contacted through the portable communication terminal 20, the traffic condition to the airport on the day, the weather, the suitcase receiving place, the meeting place at the airport, and the like can be notified.

Next, at the meeting place at the airport, an explanation of the handling of the portable communication terminal 20 and a simple question-and-answer session are performed by a local guide (or a tour operator) (step 2).
08).

On the other hand, in the field, each customer carries the portable communication terminal 20, so that the customer can move to a desired place without requiring an accompanying local guide (or a passenger). That is, the portable communication terminal 2 lent to each customer
0 display information storage unit 24 stores display information that meets the needs of each customer for travel.
Each customer can take a free action according to the guidance displayed on the display of the portable communication terminal 20 (step 209).

Further, the portable communication terminal 2 lent to each customer
Since the 0 display information storage unit 24 also has a travel schedule, each customer can check the travel schedule at any time, and can freely engage in free activities such as shopping.

Incidentally, the display of the portable communication terminal 20 lent to each customer is displayed, for example, as shown in FIG. Travel Schedule ”[2. Contents, details and maps of historic sites, etc.] [3. Emergency Contact Information ”[4. Questionnaire input ”is displayed. These items are provided from the main screen providing unit 13g after the access is received by the access receiving unit 13f of the information processing device 13 by each customer accessing the travel company using the portable communication terminal 20. Things.

Then, each customer receives, for example, "1. When "Travel Schedule" is selected (step 210), a schedule as shown in FIG. 6, for example, is displayed on the display of the portable communication terminal 20 lent to each customer in response to the detailed information providing unit 13h of the information processing apparatus 13. Is performed (step 211).

When each customer selects, for example, "Kinkakuji" from the contents of FIG. 6 (step 212), the response of the detailed information providing unit 13h of the information processing apparatus 13 causes the display on the display of the portable communication terminal 20, for example, The explanation about “Kinkakuji” as shown in Figure 7 is displayed (Step 2
13). In addition, explanation about such "Kinkakuji"
With the response of the detailed information providing unit 13h of the information processing device 13, the user can also hear by voice.

Also, from the item in FIG. Select "Contents, details, map, etc. of historic sites" (Step 2
14) In response to the response of the detailed information providing unit 13h of the information processing device 13, the display of the portable communication terminal 20 displays the details, details, and a map of the historic spot (step 2).
15). In this case, the guide of the historic spot or the like may be made to correspond by GPS or the like.

Further, for example, guidance and guidance to a place of a specific work in an art museum or registration of a place where a customer wants to go in advance in a customer database 11 of a travel agency can provide detailed information of the information processing apparatus 13. By the response of the unit 13h, not only the location but also detailed guidance such as history, background, background, etc. is provided to the customer by voice, text, or video.

Further, for example, “3. When the "emergency contact information" is selected (step 216), the local guide (or tour operator) calling unit 13i of the information processing apparatus 13 responds, and the portable communication terminal 30 of the local guide (or tour operator) is called. (Step 217).

[0048] Such an emergency contact can be used in the event of theft of a passport, illness, accident, etc.
Since it is possible to receive prompt and appropriate advice from the travel company 10 or the local guide (or tour guide) 30, an emergency response is possible.

Also, as shown in FIG. 4, the items in FIG. When "input questionnaire" is selected (step 301), an impression regarding the travel can be input by the response of the customer reply information reception / registration unit 13j of the information processing apparatus 13 (step 302). Therefore, when traveling during a trip (in a bus or the like), each customer is referred to “4.
By prompting the user to select "questionnaire input", various impressions regarding the travel can be obtained on the spot in real time.

The questionnaire items include, for example, 1. 1. Customer needs (eg: I wanted to see a different place, no time, etc.) Customer satisfaction (eg, restaurant food was not good).

Further, as shown in FIG.
According to the response from the customer reply information reception / registration unit 13j of No. 3, "Is the hotel satisfied? Is displayed on the display of the portable communication terminal 20 of each customer, the user can select one of "Yes", "OK", and "No". Can be obtained.

These questionnaire results can be analyzed by being registered in the customer database 11 by the customer reply information reception / registration unit 13j of the information processing device 13, and analyzed for each customer participating in the next trip. All actions can be taken immediately.

Next, when a group is set for each customer, it can be performed by calling from a travel agency or a local guide (or tour operator) (step 303). That is, when a travel company calls a group, a call is made to the portable communication terminal 20 of each customer through the Web server 10. Also, when a local guide (or a tour operator) gathers, the portable communication terminal 30 of each customer is used by using the portable communication terminal 30.
Is called.

In this case, for example, the contents as shown in FIG. 9 are displayed on the display of the portable communication terminal 20 of each customer. Here, for example, "It's almost time for a set time, 7:45 minutes now. Breakfast starts at 8:00. Please gather at the XX dining room so that you will not be late. Is displayed, each customer can know the meeting place and time by confirming the contents.

In this case, as described above, since the travel agency and each customer or the local guide (or tour operator) and each customer have a one-to-one correspondence, the safety of each customer is also confirmed. be able to.

As described above, in the present embodiment, the portable communication terminal 20 lent to the customer who participates in the travel accesses the Web server 10 of the service provider, and the Web server of the travel company. 10, the guide at each destination is provided by one-to-one correspondence with the portable communication terminal 20, so that it is easy to differentiate services from other companies without increasing the number of tour operators or local guides. It can be aimed at.

The display information storage unit 24 of the portable communication terminal 20 lent to each customer previously stores display information, which is a function according to the characteristics of the customer.
Since the b server 10 provides one-to-one correspondence with each customer, it is also possible to plan a trip that does not require a local guide (or tour operator).

The travel impression obtained by the portable communication terminal 20 lent to each customer is immediately registered in the customer database 11 by the customer reply information reception / registration unit 13j of the information processing device 13. Real-time analysis of surveys becomes possible, and the marketing cycle (tour planning, implementation, and verification) can be shortened. By the way, travel companies are trying various trials, from tour planning to commercialization. In this case, the work from planning to commercialization can proceed smoothly and quickly based on more trial data.

Further, as described above, the portable communication terminal 20 lent to each customer is provided with a function according to the customer characteristics in advance, so that it is easy to respond to the needs for travel that differs for each customer. Therefore, it is possible to plan a novel trip.

The display information storage unit 24 of the portable communication terminal 20 lent to each customer may store information for displaying, for example, "sightseeing information" as shown in FIG. it can. In this case, for example, when one of “shopping”, “food”, and “sightseeing spot” is selected, the details of each are displayed on the display of the portable communication terminal 20 in response to the Web server 11. In addition, the details can be heard by voice in response to the detailed information providing unit 13h of the information processing device 13 as described above.

The travel destination may include an art museum, a museum, a zoo, a tourist attraction (a temple, a building, a natural creation), and the like.

Further, by storing the schedule corresponding to each place in the display information storage unit 24 of the portable communication terminal 20, the description of each place can be described by characters and / or characters by the operation described in FIG. Or they can be seen and heard by voice. In addition, the exhibits and the like at each place can be incorporated in the above-mentioned schedule, and the description of the exhibits and the like can be viewed and heard by text and / or sound by the above-described operation. .

That is, as shown in FIG. 11, for example, in the art museum, when "001" is input, for example, in accordance with the content of "Please enter the exhibition number" displayed on the display of the portable communication terminal 20, , Information processing device 1
In response to the third detailed information providing unit 13h, the details are displayed on the display of the portable communication terminal 20. Also,
The details can also be heard by voice, as described above.

Further, these descriptions may be in English, Japanese, French, etc., and any of them may be adapted to the needs of the customer 20.

In this embodiment, the information processing device 1
Since a predetermined schedule is displayed on the display of the portable communication terminal 20 of each customer in response to the response of the detailed information providing unit 13h of No. 3, the meeting time, the flight number of the vehicle, and the departure time are provisionally set. Even if the expected arrival time at the destination is changed, the information processing apparatus 1
By the notification from the third detailed information providing unit 13h, the details of the change can be immediately notified to each customer.

Further, an alarm function can be incorporated in the schedule, and even during free activities, each customer can be automatically informed of the set time and the like.

Further, the schedule may include a function of searching for and displaying destination tourist spots and their guidance, gourmet information, and the like. In this case, for example, when traveling to Nikko Toshogu Shrine, information such as who built the Toshogu Shrine, when, and so on can be viewed on the display of the portable communication terminal 20 or heard by voice information. .

Also, various specialty products can be incorporated into the schedule. If you want to eat a specialty product at a sightseeing spot, select the specialty product to obtain recommended shop information. It can be viewed on the display of the portable communication terminal 20 or can be heard with audio information.

Further, these famous products are obtained from the information processing device 1.
According to the response from the customer reply information reception / registration unit 13j of No. 3, purchase can be made in the manner of online shopping, and can be delivered to a designated place by courier. in this case,
For example, as shown in FIG. 12, "candy", "key ring", "placement" is displayed on the display of the portable communication terminal 20.
Since "special products" and "others" are displayed, it is also possible to select any applicable item and settle the payment on the spot.

In this case, since the customer does not need to carry the purchased goods, the customer can walk to many shops. For sellers, there is no need to open a store.

Further, in response to the detailed information providing unit 13h of the information processing apparatus 13, the portable communication terminal 20 can use the translation function, which can be used for communication with foreigners. it can. In this case, for example, it is possible to select an example of a general conversation corresponding to some situations from the display of the portable communication terminal 20 and select an example sentence. It can be displayed on the display and listen to the voice.

Further, in response to the response of the detailed information providing unit 13h of the information processing apparatus 13, the dictionary function can be made available by the portable communication terminal 21. In this case, for example, when a certain word is input, its Japanese translation is displayed on the display of the portable communication terminal 20. Also, the dictionary function is adapted to the language of each country. Furthermore, for example, by using a scanner, for example, when a menu of an Italian restaurant is read, the menu can be translated.

That is, for example, as shown in FIG. 13, the display of the portable communication terminal 20 says, "I want to exchange money for $ 10. Is automatically selected as `` Xxxxxxxxxxxxx xxxxxxxx x xx xxxxxx
xxxxx.] These features
Since this can be realized by the response of the detailed information providing unit 13h of the information processing device 13, there is no need to install a necessary program in the portable communication terminal 20, and even if a change occurs, the change can be made in real time.

In the present embodiment, a case has been described in which the portable communication terminal 20 is lent to each customer. However, the portable communication terminal 20 having the above-described functions may be sold. . In this case, the portable communication terminal 2
0, the service from the travel company's Web server 10 can be received, so that the portable communication terminal 20 itself can be differentiated from other companies.

Further, the portable communication terminal 20 equipped with the above-described functions can be sold instead of a travel guidebook. Further, for a fee, information indicating functions installed in the portable communication terminal 20 from the mobile phone via the Internet 40 can be referred to.

(Second Embodiment) FIG. 14 is a diagram for explaining an outline of a service system according to a second embodiment of the guide service method using the portable communication terminal of the present invention. Note that, in the drawings described below, parts common to those in FIG. 1 are denoted by the same reference numerals. Further, in the guide service method using the portable communication terminal described below, for example, the exchange of information described with reference to FIGS. 5 to 13 is performed, but a detailed description thereof will be omitted below.

In the second embodiment, as in the first embodiment, a travel company as a guide service provider prepares in advance a portable communication terminal 20 equipped with a function suitable for each client's customer characteristics. In contrast to this, for example, an access from the portable communication terminal 20 owned by each customer is accepted, and guide information or the like according to each customer's request is provided. Here, as the portable communication terminal 20 owned by each customer, as described above, a mobile phone, a notebook computer, a PDA (personal information terminal), a game machine having a communication function, or the like can be used.

In this case, as shown in FIG. 14, the communication between the web server 10 of the travel company and the portable communication terminal 20 owned by each customer or the portable communication terminal 30 used by the local guide (or tour operator) is performed. Exchange of information is performed via the Internet 40 and the gateway 50, as described above.

Information exchange by the Web server 10 is managed by the information processing device 13. The information processing device 13 includes a communication control unit 13k, an individual identification control unit 13
1, a service switching unit 13m, an R / W control unit 13n, a customer information registration unit 13o, a questionnaire response unit 13p, a schedule management unit 13q, a guide information provision unit 13r, and an emergency call unit 13s.

The communication control unit 13k is connected to the portable communication terminal 20.
It controls connection and communication between the web server 10 and a travel guide service provided by a travel agency. The individual identification control unit 131 individually identifies the portable communication terminal 20 obtained via the communication control unit 13k, and notifies the service switching unit 13m of the customer's selection / instruction.

The service switching unit 13m, based on the notification from the individual identification control unit 13l,
Switching of reading of contents accompanying the appropriate guide service from 2a, writing of customer information to the customer database 11, and the like are performed.

The R / W control unit 13n controls reading and writing from and to the customer database 11 and the guide information database 12a. Customer information registration section 13o
Is for registering customer information in the customer database 11.

The questionnaire response section 13p collects information on the needs of the customers participating in the travel, and registers them in the customer database 11. The schedule management unit 13q manages the schedule of the customers participating in the trip registered in the customer database 11.

The guide information providing section 13r provides guide information in response to access from the portable communication terminal 20. As described above, the guide information includes the map information and is also provided by voice. As described above, the emergency calling unit 13 s calls the portable communication terminal 30 of the local guide (or the attendant) in response to the access from the portable communication terminal 20.

The portable communication terminal 20 carried by each customer
Is provided with a communication control unit 21, an access destination storage unit 22, and a display control unit 23.

[0086] As described above, the communication control unit 21 stores the travel agent side U which is stored in the access destination storage unit 22 in advance.
Access using the RL is automatically performed. Here, the URL of the travel company is stored in the access destination storage unit 22.
Is stored in advance, but the present invention is not limited to this. For example, the URL of the travel company is stored in an external access destination storage unit, and the access destination storage unit is stored in a portable communication terminal. It is also possible to mount it on the 20. The display controller 23 displays guide information and the like provided by the travel agency.

Next, a method for providing a guide service using a portable communication terminal in a service system having such a configuration will be described.

First, in the travel agency, the customer information registration unit 13
By o, the customer information of the customer participating in the trip is registered in the customer database 11. The customer information here is the address, name, age, occupation, gender, contact information, mail address, and the like, as described above.

Next, the questionnaire response section 13 of the travel agency
With p, the above-mentioned needs of each customer for travel are collected by a questionnaire or the like, and then registered in the customer database 11.

On the other hand, at the site, each customer can carry the portable communication terminal 20 to move to a desired place without the necessity of attending a local guide (or an attendant). That is, the guide information providing unit 13r responds to access from the portable communication terminal 20 carried by each customer.
This provides guide information. At this time, after the portable communication terminal 20 that has been accessed is identified by the individual identification control unit 131, the service switching unit 13m is notified of the customer's selection / instruction. Then, based on the notification from the individual identification control unit 131, the service switching unit 13m reads the contents accompanying the appropriate guide service from the guide information database 12a, and then reads the contents associated with the read guide service. The content is provided to the portable communication terminal 20.

In this case, when the portable communication terminal 20 that has been accessed is identified by the individual identification control unit 131, the travel company side uses the questionnaire response unit 13p to
Because each customer's travel needs are gathered in advance,
The identified portable communication terminal 20 is provided with more appropriate guide information that meets the needs of travel. In this case, optimal id information such as individual, location, purpose, and preference for each customer is provided.

The access from each portable communication terminal 20 is performed, for example, as described in FIG. Travel Schedule ”[2. Contents, details and maps of historic sites, etc.] [3. Emergency Contact Information ”[4. Questionnaire input ”and so on.

As described above, in the second embodiment, the travel company as a guide service provider manages the needs of each customer who participates in the travel, and provides an appropriate guide according to the access from the portable communication terminal 20. Since the information is provided, in addition to the above-described effects, the travel company can easily manage each customer. In addition, since the customer information of each customer is registered in the customer database 11, each customer can easily receive the provision of guide information from a travel agency through the familiar portable communication terminal 20.

[0094]

As described above, according to the guide service method using the portable communication terminal according to the present invention, the portable communication terminal carried by the customer participating in the travel allows the service provider to access the Web server. Access is performed, and the service provider's Web server guides each destination according to one-to-one correspondence with the portable communication terminal, so that the number of tour operators or local guides is not increased In addition, it is possible to completely cope with the needs for travel that is different for each customer, and it is possible to take one-to-one correspondence for each customer.

[Brief description of the drawings]

FIG. 1 is a diagram for explaining an outline of a service system according to a first embodiment of a guide service method using a portable communication terminal of the present invention.

FIG. 2 is a diagram for explaining a specific configuration of the service system of FIG. 1;

FIG. 3 is a flowchart illustrating a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 4 is a flowchart for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 5 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 6 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 7 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 8 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 9 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 10 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 11 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 12 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 13 is a diagram for explaining a method of performing a guide service using a portable communication terminal in the service system of FIG. 1;

FIG. 14 is a diagram for explaining an outline of a service system according to a second embodiment of the guide service method using the portable communication terminal of the present invention.

[Explanation of symbols]

 Reference Signs List 10 Web server 11 Customer database 12 Detailed information database 12a Guide information database 13a Customer attribute registration unit 13b Questionnaire information creation unit 13c Questionnaire collection / registration unit 13d Customer characteristic analysis unit 13e Customer individual confirmation registration unit 13f Access reception unit 13g Main screen providing unit 13h Detailed information providing unit 13i Local guide (or tour operator) calling unit 13j Customer reply information reception registration unit 13k Communication control unit 13l Individual identification control unit 13m Service switching unit 13n R / W control unit 13o Customer information registration unit 13p Questionnaire response unit 13q Schedule management unit 13r Guide information providing unit 13s Emergency calling unit 20, 30 Portable communication terminal 21 Communication control unit 22 Access destination storage unit 23 Display control unit 24 Display information storage unit

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04B 7/26 109T

Claims (23)

[Claims] 1. A first step in which a portable communication terminal carried by a customer participating in a trip accesses a Web server on the service provider side; and A second step of performing a guide at each destination according to a one-to-one correspondence with the portable communication terminal. A guide service method using the portable communication terminal. 2. The method according to claim 1, wherein in the first step, a UR on the service provider side is stored by an access destination storage unit.
A third step in which L is stored; a fourth step in which the communication control unit automatically performs access using the URL of the service provider stored in the access destination storage unit; A fifth step in which display information corresponding to the customer characteristics of the customer is stored by the display information storage unit, and a display control unit controls display on the display based on the display information stored in the display information storage unit. And a sixth step to be performed is included.
2. A guide service method using the portable communication terminal according to 1. 3. The second step, wherein a customer attribute registration unit registers a customer attribute of a customer participating in the trip in a customer database, and a questionnaire information creating unit registers the customer attribute on the trip. An eighth step in which questionnaire information for collecting the needs of the participating customers for travel is created, and the questionnaire collection / registration unit participates in the travel based on the questionnaire information created by the questionnaire information creation unit. A ninth step in which the customer's travel needs are collected in a questionnaire format and the information is registered in the customer database; and a customer characteristic analysis unit that converts the information registered by the questionnaire collection and registration unit into the trip. A tenth step in which customer characteristics of each participating customer are analyzed, before the customer characteristics analysis unit analyzes the customer characteristics. Guide service method using the mobile communication terminal according to claim 1, displaying information corresponding to the customer property is characterized in that it is stored in the display information storage unit of the portable communication terminal. 4. In the second step, the customer individual confirmation / registration unit makes an individual contact with a portable communication terminal of the customer participating in the travel and relates to a response from the portable communication terminal. An eleventh step in which information is registered in a customer database; a twelfth step in which an access from a portable communication terminal of a customer participating in the trip is received by an access receiving unit; A thirteenth step in which, when the access is accepted by the accepting unit, a main screen including a plurality of items relating to travel is provided to the portable communication terminal; The fourteenth step in which corresponding detailed information is retrieved from a detailed information database and provided is provided. Guide service method using the signal terminal. 5. When a local guide (or tour operator) calling section selects an item related to emergency on the main screen from the portable communication terminal, the local guide (or tour operator).
The guide service method using the portable communication terminal according to claim 4, further comprising a fifteenth step of calling the portable communication terminal. 6. A sixteenth step in which, when the customer reply information reception / registration unit inputs a comment on travel from an item related to questionnaire input on the main screen, the comment is registered in the customer database. A guide service method using the portable communication terminal according to claim 4. 7. The main screen includes: “1. Travel Schedule ”[2. Contents, details and maps of historic sites, etc.] [3. Emergency Contact Information ”[4. The guide service method using a portable communication terminal according to claim 4, further comprising a seventeenth step of displaying contents including an item of “questionnaire input”. 8. The method according to claim 1, wherein: When "Travel schedule" is selected, an eighteenth step in which detailed information including a meeting place, a destination, and a means of transportation is provided in response to the detailed information providing unit, and when the destination is selected, the details are displayed. The guide service using the portable communication terminal according to claim 7, further comprising: a nineteenth step in which a description about the destination is notified by text and / or voice in response to the information providing unit. Method. 9. The method according to claim 2, wherein: When "contents, details, map of historic spot, etc." is selected, a twentieth process is provided in which information including the details, details, map of historic spots, etc. is provided in response to the detailed information providing unit. A guide service method using the portable communication terminal according to claim 7. 10. The method according to claim 3, wherein When the "emergency contact information" is selected, a twenty-first step of calling the portable communication terminal of the local guide (or tour operator) by a response from the local guide (or tour operator) calling unit is included. A guide service method using the portable communication terminal according to claim 7. 11. The method according to claim 4, wherein: When "Questionnaire input" is selected, the response of the customer reply information reception / registration unit prompts the user to input an impression regarding the travel, and includes a 22nd step of registering the input impression in the customer database. A guide service method using the portable communication terminal according to claim 7. 12. A portable communication terminal entrained in a trip,
This portable communication terminal and W of the travel guide service provider side
a communication control unit for performing connection and communication with an Web server, a 23rd step in which communication between the portable communication terminal and the Web server is performed via the communication control unit, A twenty-fourth step in which a guide service is provided from the server to the portable communication terminal individually or according to a destination. A travel guide service method using the portable communication terminal. 13. The communication control unit according to claim 23, wherein the access to the communication control unit is performed based on address information for the communication control unit stored in an access destination storage unit built in or external to the portable communication terminal. A twenty-fifth step to be performed, and a selection for providing an appropriate guide service to the portable communication terminal to the Web server based on the individual identification information, the position information, and the service selection information from the portable communication terminal. The method according to claim 12, further comprising: a twenty-sixth step of transmitting instruction information. 14. In the twenty-fourth step, the selection of an appropriate guide service content is performed by the individual identification control part based on the guide service selection / instruction information obtained through the communication control part. Process and calling of appropriate guide service by service switching unit and R
A 28th step in which the customer information and guide service information are read and written via the / W control unit; and a second step in which the customer information is registered and the travel schedule is managed.
13. The travel guide service method using a portable communication terminal according to claim 12, comprising the following steps: 15. The twenty-ninth step, wherein a customer information registration unit registers customer information in a customer database via the service switching unit and the R / W control unit; and a questionnaire response unit. And collecting the customer's needs information on the travel of the customer participating in the travel, and registering the customer information with the customer information in the customer database. The 27th process includes individual identification information, location information, Based on the service selection information and the customer information, selection of the contents of the guide service according to the individual, location, purpose, and preference of each customer is performed.
The travel guide method using the portable communication terminal according to claim 14, wherein the step includes: 16. The portable communication according to claim 14, further comprising a thirty-third step in which the schedule management unit manages the schedule of the customers participating in the trip registered in the customer database. Travel guide method using terminal. 17. The portable communication terminal according to claim 14, further comprising a thirty-fourth step in which the guide information providing unit provides guide information according to the access from the portable communication terminal. The travel guide method used. 18. The travel guide method using a portable communication terminal according to claim 17, wherein in the thirty-fourth step, the guide information includes voice information and map information. 19. The method according to claim 35, wherein the emergency call section calls a portable communication terminal of a local guide (or a tour attendant) in response to access from the portable communication terminal. 15. A travel guide method using the portable communication terminal according to 14. 20. A program for causing a computer to execute the first to tenth steps. 21. A program for causing a computer to execute a first step to a twenty-second step. A twenty-third to a twenty-fourth computer is controlled by a computer.
Program to execute the process of. 23. A computer according to any one of claims 23 to 35.
Program to execute the process of.