JP2002024708A - Home delivery service system by communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system capable of immediately purchasing daily necessities at home. SOLUTION: A center 20 is connected to the users 31 of respective blocks 30 through the Internet 10 so that a two-way communication can be performed. The center 20 is disposed in each block 30, and connected also to delivery cars 32 always running inside the block in charge by cell phones and through the Internet by cell phones so that the two-way communication can be performed. When a user 31 orders daily necessities, the daily necessities are immediately delivered to the home by the delivery car 32. Thus articles can be purchased.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a home delivery service system using a communication network for purchasing and delivering articles via a communication line of an information network such as the Internet.

[0002]

2. Description of the Related Art The mainstream of a distribution and sales system is changing from a specialty store to a department store, from a department store to a supermarket, and further to a convenience store in accordance with the trend of the times. On the one hand, riding on the wave of deregulation, on the other hand, the needs of customers have diversified due to 24-hour living, the spread of two-day work week, the increase of nuclear families and aging households, etc. It has changed.

FIG. 10 shows a concept of a conventional article distribution and sales system. The customer 100 goes shopping from the home 101 to a specialty store such as a grocery store or a fish store. Because it is a specialty store, it has excellent quality and offers advice on purchasing. Also, customers
Go shopping at department store 103. A little far away,
The goods are expensive, but the brand orientation is satisfied. Customer 1
00 began to go shopping at the supermarket 104 as well. Although there is no high-class intention like department store 103,
You can buy all the daily necessities at one store. Then, the customer 100 enters the convenience store 10
I also started shopping at 5. Although the number of items is small, the business hours are long, it is relatively close to home, and it is easy to go.

[0004] Also, the parcel delivery / delivery system has undergone major changes. For the delivery of personal luggage, a parcel delivery system that handles small packages via an agency has been developed, and even when shipping from home, each person delivered the package to an agency or distribution center and requested delivery. However, due to aging (including the nuclear family) and intensifying competition among shipping companies, if you contact a shipping company to collect your luggage by telephone, it will come to your home for extra cost. In recent years, the system has been changed to a system mainly for the convenience of customers.

[0005] In response to changes in customer needs due to such changes in lifestyle, changes in family structure, etc., the distribution and sales system can respond to customer needs to reduce the labor and shopping time restrictions on shopping. It is flowing in the times.

[0006] Long-term care insurance has been introduced since 2000, and Japan has advanced into an aging society. At the same time, nuclear families are increasing, and the number of households with only elderly people is increasing. While your body is healthy, you can go to supermarkets and convenience stores nearby to buy groceries and daily necessities, but if you lose your physical freedom, you will not be able to shop outside. .
There are companies that provide services that bring food to your home, but that alone does not make your diet happy.
Ingredients and daily goods outside the service are also required.

[0007] In addition, due to the progress of nuclear families, younger households have more co-earning couples. Even if no one is at home in the daytime and requests delivery by mail order, the delivery time is limited to nights and holidays. At present, it is difficult to use the delivery service.

[0008] At present, convenience stores are in the spotlight as the distribution industry. It operates from early in the morning to late at night, and some are open 24 hours. Customer convenience has been emphasized, and business performance has been increasing as such.
However, it is important how many customers can be expected, and consolidation has begun to improve efficiency. The method of displaying and selling goods in a small space does not make the cost of maintaining the store ridiculous, and it has long been open for business.

FIG. 11 shows the overall configuration of a product purchase system using the Internet. The personal computer of the user 110 who is a purchaser and the personal computer 121 which is a seller is connected to the personal computer 121 via the Internet 130.

[0010] First, the selling side 120 sends product information to its own homepage (← a). The user 110, who is the purchaser, browses the product information (→ b), and if there is a product to be purchased, the corresponding seller 121, 122,
The e-mail for the purchase is transmitted to 123 (→ c). At this time, if the seller 121 is conducting an auction,
The contract price is transmitted, and in the case of general traders 122 and 123, the product name and the payment method are transmitted.

[0011] When there is a bid for the auction (→
d) The seller 121 selects the successful bidder from the bidders, notifies the successful bidder of the result (← f), requests the delivery company, and sends the goods to the successful bidder (← g). In the case of general product purchase, the traders 122 and 123 immediately request the delivery trader and send the goods to the successful bidder (← g) when there is a purchase request from the user (→ e).

In the current home delivery service system by mail order, a certain period of time is required from the time an order is placed to the time the item arrives, and lacks immediacy. Therefore, fresh food items requiring freshness are excluded from the delivery service. Food products are limited to frozen foods only.
Currently, only the method of delivery by courier after 3 to 7 days is supported.

Therefore, items selected for the purpose of use on the day, such as fresh foods, are excluded from the corresponding products, and daily necessities and miscellaneous goods are also excluded from the target because they have low unit prices and are not suitable for mail-order sales. Most of the time.

[0014] However, at the present time when it is inevitable to cope with a great change such as a change in family form, the Internet is being welcomed in order to cope with such customer needs. Purchasing goods using the Internet is relatively inexpensive because it does not go through an intermediary, but there are many problems with goods that come from selling (purchasing) without seeing the credit problems of the Internet seller or the actual thing. In addition, in the case of prepaid payment, ordered goods may not be delivered or the contents may be different. In the case of postpaid payment, payment may not be made or trouble may occur. Another problem is that it takes a certain amount of time before the item arrives at hand. As described above, sales using the Internet are very convenient, but have various problems.

[0015]

The purchase of goods on the Internet is mainly made of durable consumer goods other than daily necessities and goods that are expensive. For this reason, the immediacy is weak, handling of fresh food is difficult, and handling of daily necessities at relatively low unit prices is difficult in terms of profitability.

In Japan, the number of families who cannot go shopping outside is increasing as they move toward an aging society. At the same time, nuclear families and co-income families are increasing, and the purchase of daily-used food and daily necessities must be made at large supermarkets on holidays. There are service companies that deliver ingredients to your home, but you can't maintain your diet with only the ingredients that come in, and you need other daily necessities. I have to go shopping. Therefore, there is a demand for a non-store home delivery service system that uses a communication network such as the Internet and targets small daily life items.

[0017]

According to the first aspect of the present invention, there is provided an information terminal of a distribution center, a user's information terminal, and a predetermined block which circulate through a communication means so as to be capable of two-way communication. Configuring a communication network consisting of information terminals of a group of delivery vehicles, wherein the user orders and requests the delivery center via the communication network,
A home delivery service system using a communication network, wherein a service can be received from a delivery vehicle traveling around the determined block.

[0018] The invention of claim 2 is characterized in that the service that the user can receive is closely related to daily life, and the invention of claim 3 is that the delivery vehicle that goes around a predetermined block. Is characterized in that it always travels around a predetermined block and has a mobile store function. The invention according to claim 4 is for replenishing goods of a delivery vehicle that is traveling around the predetermined block. 6. A supply and distribution base covering a plurality of blocks, wherein:
In the invention, the supply / delivery base is a delivery vehicle orbiting in the plurality of blocks, and the invention of claim 6 is that the supply / delivery base is located in a local shopping street in the plurality of blocks. A home delivery service system based on a communication network.

[0019]

FIG. 1 shows a first embodiment of the present invention.
This will be described with reference to FIG. FIG. 1 is a configuration diagram showing the concept of the overall configuration of a home delivery service system using a communication network according to the present invention, FIG. 2 is a configuration diagram showing the configuration of the present system in detail, and FIGS. FIG. 5 is a diagram showing a series of screens showing an order procedure, and FIG. 5 is a diagram showing a display example of a display and a terminal of a delivery vehicle.

In FIG. 1, the home delivery service system is connected via an Internet 10 to a distribution center 20 and users 31A to 31C of blocks 30A to 30C so as to be capable of two-way communication. Further, the delivery center 20
A two-way communication is possible with a delivery vehicle 32 that is arranged in each of the blocks 30A to 30C and is always running in the assigned block, via a mobile phone and an Internet connection using a mobile phone. Further, a supply / delivery vehicle 41 having several blocks as one area 40 is connected to the delivery vehicle 32 and the distribution center 20 so as to be capable of two-way communication, and runs in the service area 40.

The delivery vehicle 32 loads a minimum necessary number of commodities, and circulates in the designated block 30. When an item is missing in the delivery vehicle 32 orbiting in the area or when the ordered item is missing, the supply / delivery vehicle 41 orbiting with the area 40 in which several blocks are collected as the assigned area is used. Supply any missing items.

Since the delivery vehicle 32 often travels in a residential area and travels to a side road, it is desirable to provide a GPS device (not shown). You can always know the position of the car. Also,
Since the delivery vehicle 32 may run at any time, it is desirable that the delivery vehicle 32 is a vehicle that is environmentally friendly, and an electric vehicle is most desirable.

Although the communication network 10 will be described as the Internet, it is not essential that the Internet be the Internet. For example, the communication means may be a telephone line, a mobile phone, a PHS, or the like. It is also possible to use a communication service using. Furthermore, since it is important that the delivery system of the present invention is a delivery service that is close to the community, it is most desirable that the delivery system be applied to the area where the cable network is installed.

The customer 31A orders an item on the personal computer at home via the Internet 10 (procedure a). The distribution center 20 has the Internet 10
When an order is received from the customer 31A through (step b),
The contents of the order from the customer 31A are notified to the delivery vehicle 32A that is traveling around the block 30A in which the customer 31A lives by a mobile phone or the like (procedure d). The list of ordered items is displayed on a mobile phone as an e-mail or displayed on a personal computer connected to the mobile phone. Then, the delivery vehicle 32A delivers the ordered item to the home of the customer 31A and collects the price (procedure e). When the delivery is completed, the delivery vehicle 32A makes a notification that the delivery has been made to the delivery center 20 and a payment notification using a mobile phone or the like (step f).

The goods loaded on the circling delivery vehicle 32 are stored in a POS system (point of sal).
The inventory management is performed by the es system (point of sale information management system), and the inventory of each delivery vehicle is always grasped by the delivery center 20. If the customer 31B places an order for an item that is not in stock on the delivery vehicle 32B, the delivery center 20 sends a message to the customer 31B that the delivery time is delayed at the time of ordering, and confirms the order again. When the order is confirmed again by the customer 31B, the supply delivery vehicle 41 orbiting the area 40 is instructed to supply the out-of-stock items to the delivery vehicle 32B, and the delivery vehicle 32B supplies the out-of-stock items to the supply delivery vehicle. When receiving from 41, the ordered customer 31B
Deliver the order to your home.

FIG. 2 is a configuration diagram showing an embodiment of the present invention in more detail. The user 30A makes a necessary order while connecting to the Internet 10 and viewing the customer display screen 50 displayed on the display screen of the personal computer. For example, the display screen for ordering includes a menu screen 51, a fresh food screen 52, a clothing screen 56, and the like. The user 30A inputs a required number in a required item order number column, and then presses a confirmation key. Make an order.

When the order from the user 30A arrives at the distribution center 20, the order is confirmed on the screen 61 on the personal computer of the distribution center 20, and a stock list of the delivery vehicles 32A orbiting the block 30A to which the user 30A belongs is displayed. After confirming 62, the delivery vehicle 32A is contacted by mobile phone, facsimile, mail, or the like. At this time, the order form includes
The comment directly entered by the user 30A or the preference of the user 30A that is known from the past order history is displayed. For this reason, the delivery vehicle 32A can deliver an item suitable for the user 30A.

In the example of FIG. 2, the potato stock is depleted by the order of the user 30A.
The supply delivery vehicle 41 in charge of A is instructed to supply potatoes to the delivery vehicle 32A, and the delivery place time and the like are notified. At the same time, an instruction having the same contents is given to the delivery vehicle 32A, and the out-of-stock items are supplied.

FIG. 3 shows an example of a display screen for a user's order. The user can place an order by clicking a required portion on the screen with a mouse or the like.

Since the system of the present invention is a community-based system, it has a function of playing the role played by a specialty store that has conventionally constituted a local shopping street. The menu screen 51 includes a menu of fresh food, daily miscellaneous goods, clothing, medicine / cosmetics, courier / cleaning, emergency contact, stationery, and other menus. In particular, the emergency contact is configured so that when an emergency occurs at the user's home, clicking on this menu will immediately contact the delivery center and allow the user to enter a comment if he / she has time.

When the user tries to purchase fresh food, the user clicks "□" in the row of fresh food on the menu screen 51 with the mouse (when "□" is clicked with the mouse, in this embodiment, “レ” is displayed, and the same applies hereafter, so the description is omitted.), And then click the confirm button. Then, the screen changes to a fresh food selection screen 52. When ordering vegetables, click "□" in the row of vegetables with the mouse, and then click the confirmation button. The display switches to an order screen 53 displaying a list of vegetables, a unit price, and the number of orders. Enter the required number of vegetables in the order column, and click the check button to display the total amount.

It is also possible to specify the delivery time and to input a preference or a desire for food in a comment column, and the comment from the user is recorded on the server and used as a material for providing a detailed service to each user. . Further, in the comment column, information such as introduction of seasonal vegetables and notice of special sale is displayed as information from the distribution center.

Here, when the confirmation button is clicked, the screen is switched to a purchase confirmation screen 54, and the delivery center is notified of the estimated delivery time, and a purchase list is displayed together with the purchase price. Here, if there is an unstocked item in the delivery vehicle, and if it takes time to supply from the supply delivery vehicle, an indication is also displayed as to whether delivery of only that item should be delayed. The user clicks the confirmation button if the scheduled delivery time from the delivery center is acceptable, and if not convenient, inputs that fact in the comment field and clicks the confirmation button. If there is a change in the delivery date and time, the delivery center confirms the purchase again and the purchase confirmation screen 55 is displayed again.

When purchasing clothing, the user clicks on clothing on screen 51 and clicks the confirm button.
At 6, 57, the user clicks on the required clothing item, performs the same operation as in the case of fresh food, places an order, and the distribution center makes the same contact.

FIG. 4 shows a procedure for requesting home delivery / cleaning, and the procedure is the same as that for the above-described fresh food product. Upon receiving a request from the user, the delivery center contacts the delivery car of the block and picks up the luggage (in the case of cleaning, the requested product). The user will be notified of the scheduled time of collection.

FIG. 5 shows a portable telephone 72 and a display terminal 71 (a display terminal may be a general personal computer and a printer, or a facsimile) carried by the driver of the delivery vehicle. The delivery center informs the mobile phone 72 of the delivery vehicle that the order has been placed, and the contents of the display terminal 71 are displayed. Display terminal 71
Has a printer function, and is capable of printing order details, printing a receipt to be passed to the user, and the like. On the order content display screen 73, there is a display "out of stock" indicating that the delivery vehicle is currently out of stock, indicating that supply from the supply delivery vehicle is not in time and delivery will be delayed. In addition to the contact, the driver can inform the user to that effect and obtain an understanding of the delivery time and the like. In this case, the driver informs the delivery center of the fact.

FIG. 6 shows a second embodiment of the present invention. In place of a supply / delivery vehicle for supplying goods to a delivery vehicle 32 of each block 30, an area is a group of specialty stores in the area. The shopping street is used as a supply base. If the local shopping street is used as a replenishment base in this way, it will lead to revitalization of the area, and the product knowledge and technology possessed by specialty stores can be effectively used, resulting in a more community-based system.

As described above, the system of the present invention is a home-delivery service system in close contact with an area, and it is possible to grasp customer needs and to provide a more attentive service. In addition, in the case of a family consisting only of elderly people who have been converted into a nuclear family, it is possible to support the delivery of parcels delivered from home and the delivery of cleaning. Furthermore, emergency response is also possible, and immediate notification can be made by sending a notification to the orbiting truck.

Next, the operation procedure of the present invention will be described with reference to FIGS. FIG. 7 is a flowchart showing a procedure when the user operates the personal computer screen at home.

First, the user accesses the delivery service from the initial screen of the home page of the service system (step S01). If there is no access from the user, it is confirmed whether there is a message to the user (step S16). If not, the process returns to the start. If there is a message, it is displayed on the display screen of the user and recorded on the server of the delivery center ( Step S17).

When the home delivery service is selected in step S01, the flow advances to step S02 to check whether the access is from a member. If it is not a member, the process proceeds to step S13 and asks whether or not to become a member. If a member is required, the process proceeds to step S14, and a screen for requesting input of necessary information is displayed. If necessary items are input, the process proceeds to step S04, and a menu screen is displayed. If a member is not desired, the process proceeds to step S15. Respond as a non-member, request input of address, etc., and proceed to step S04. In step S02, if it is a member, input of a member number and a secret code is required,
When input, the process proceeds to step S04.

When an item in the displayed menu is clicked by the user in step S04 (step S05), the screen is displayed in detail for each menu (step S06). If the menu is not selected and the return key is not selected, the process returns to step S04, and if the return key is selected, the process returns to the start (step S1).
8).

In step S06, if there is an order input (S07), the flow advances to S08 to store the ordered goods in the server of the distribution center, display the order details on the display screen of the user, and press the confirmation key. If so, step S19
Proceed to. If the confirmation key is not selected, step S10
To confirm the selection of the return key (S10). If the key is selected, the display returns to the previous screen (S11). If the screen is a menu display, the process returns to step S04. If not, the process returns to step S06. Return to (S12).

In step S19, the delivery center checks whether there is stock in the delivery car of the block to which the user who placed the order belongs. If there is, the process proceeds to step S20, where the ordered product, quantity, The charge and the total are displayed (S20). If there is no stock, the display that the delivery of the item is delayed is performed (S24), and the ordered product, the quantity, the charge, and the total are displayed again (S20), and the delivery is performed. Reconfirm the order for the late item. Then, the process proceeds to step S21, where the user is requested to confirm whether or not the displayed content needs to be corrected (S21).
Proceed to step S5, and display again with the corrected contents, and step S2
Return to 0. If the displayed contents are not corrected, the user selects the confirmation key (S22), the order contents are transmitted to the delivery center (S23), and the process returns to the start.

FIG. 8 is a flowchart showing the operation procedure on the delivery center side. If there is an order from the user (S
30), it is confirmed whether the member is a member or not (S31).
The process proceeds to step S32, where the block belonging to the user is confirmed (confirmation of the delivery vehicle of the block) and the stock is confirmed based on the address of the user, and the process proceeds to step S33.

In step 33, it is determined whether or not the order content is an emergency report. If the order is an emergency report, the operator of the delivery center checks the contents of the emergency report and confirms whether the order is for a hospital or the like (S39). If you contact the hospital, contact the registered user's hospital (S4
0), and if a contact is registered, contact the contact (S)
41), if the emergency report is not a report to a hospital or the like (or if the content is unknown), instruct a delivery vehicle in the block to head to the site (S42) and return to the start.

In step S33, if the order is not an emergency report, the process proceeds to step S34, where it is determined whether the order is a home delivery request or a cleaning request (S34). If the order is a home delivery or cleaning request, the order is sent to the delivery vehicle in the block. The delivery vehicle is instructed to receive the goods (S49), the delivery vehicle informs the reception (S50), and returns to the start.

If it is not a home delivery request or a cleaning request in step S34, it is checked whether or not the ordered product is in stock in the delivery vehicle in the block (S35). , And transfer the order details (S36).

If it is determined in step S35 that the ordered product has no inventory in the delivery vehicles in the block, it is checked whether the supply delivery vehicle in charge of the block has inventory (S5).
1) If so, arrange for the goods to be delivered from the supply delivery vehicle to the delivery vehicle of the block (S52).

If there is no stock in the supply delivery vehicle at step S51, the inventory of all delivery vehicles managed by the delivery center is checked (S53), and the delivery route from the delivery vehicle closest to the block is checked. Is determined (S54), and the delivery of the goods is instructed to the supply / delivery vehicle that has become the distribution route (S55).

FIG. 9 is a flowchart showing the operation procedure of the delivery vehicle that goes around the determined block. If there is a delivery instruction on the terminal of the delivery vehicle (S60), the address of the customer and the contents of the order are displayed. If there is no stock, there is an instruction for delivery to the supply delivery vehicle (S61), and the delivery has been completed. If (S62), the delivered item and the price are transmitted to the distribution center (S63). In the case of home delivery or cleaning request, if the request is received (S66), the receipt of the article is transmitted to the distribution center (S67).

[0052]

According to the present invention, immediateness is maintained even through the Internet, and fresh foods and daily miscellaneous goods can be delivered in a short time after ordering. The user can eliminate the trouble of the goods by looking at the goods delivered and make purchases on the spot, and also reduce the trouble by cash exchange for the goods (or card settlement after confirming the user's delivery) Is done. It is also possible to collect home delivery and cleaning requests by going to the user's home, and to reproduce the `` customary use '' system that was a good practice with the conventional local shopping street and residents, an environment close to the community was set up, A system that can respond to an aging society can be constructed. In addition, it is possible for the user to respond in case of emergency, which enables a meticulous response. In addition, store maintenance costs are not required, and initial investment required for system construction is reduced.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing the concept of the overall configuration of a home delivery service system using a communication network according to the present invention.

FIG. 2 is a configuration diagram showing a configuration of a system according to an embodiment of the present invention in detail;

FIG. 3 is a view showing a series of screens showing an order procedure on a customer's personal computer.

FIG. 4 is a view showing a series of screens showing an order procedure on a customer's personal computer, and showing a display example in a mode different from that of FIG. 3;

FIG. 5 is a diagram showing a display example of a display device and a terminal device of the delivery vehicle.

6 is a configuration diagram showing the configuration of a system according to an embodiment of the present invention in detail, and is a configuration diagram showing another mode different from FIG. 2;

FIG. 7 is a flowchart showing an operation procedure on the user side.

FIG. 8 is a flowchart showing an operation procedure on the delivery center side.

FIG. 9 is a flowchart showing an operation procedure on the delivery vehicle side.

FIG. 10: Conventional method of purchasing fresh food and daily miscellaneous goods

FIG. 11 is a configuration diagram showing a conventional product purchase procedure using the Internet.

[Explanation of symbols]

10 Internet, 20 delivery centers, 30 blocks, 31 users, 32 delivery vehicles, 41 supply delivery vehicles

Claims (6)

[Claims] 1. An information terminal of a distribution center, a user's information terminal, and an information terminal of a group of delivery vehicles circling a predetermined block, which are connected so as to be capable of two-way communication via communication means. Forming a communication network, wherein the user orders and requests the distribution center via the communication network, and can receive a service from a delivery vehicle traveling around the determined block. Home delivery service system. 2. The home delivery service system using a communication network according to claim 1, wherein the service that the user can receive is closely related to daily life. 3. The home delivery by a communication network according to claim 1, wherein the delivery vehicle that is circling the determined block always circulates within the determined block and has a mobile store function. Service system. 4. The home delivery system according to claim 1, further comprising a supply / delivery base covering a plurality of blocks for replenishing the goods of the delivery vehicle that is circling the determined block. Service system. 5. The home delivery service system based on a communication network according to claim 1, wherein said supply / delivery base is a delivery vehicle circulating in said plurality of blocks. 6. The home delivery service system using a communication network according to claim 1, wherein said supply / delivery base is a local shopping street in said plurality of blocks.