JP2003058788A - Internet shopping system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an Internet shopping system realizing utilization of the advantage of the Internet shopping by which commodities of the same quality and a low cost can be purchased and the advantage of a retail shop which realizes a specific service to a customer, collection of customer information and construction of a close relation with the customer. SOLUTION: The customer designates purchasing commodities from commodities displayed at a net shop 3 on the Internet 1 from a personal computer 2 for the customer, and transmits customer information such as a delivering destination address and the name to the net shop 3. A personal computer 6 for the net shop stores the customer information into a customer information database 52 and reads the list of retail shops in the vicinity of the address of the delivery destination from a retail shop information database 51 to the personal computer 2 and transmits the list to allow the customer to determine the name of a retail shop. The net shop 3 requests the transportation of the purchased commodity to the retail shop designated by a maker 7, and the retail shop delivers the purchased merchandise to the customer.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a highly reliable internet shopping system utilizing a retail store that can provide detailed service while being a customer and can obtain customer information.

[0002]

2. Description of the Related Art It is well known to open an online shop, which is a home page for shopping, on the Internet to shop a desired product on the Internet at a desired price. The Internet shopping in each home is carried out by calling an online shop with a personal computer connected to the Internet and inputting information such as a desired product, price and maker.

Recently, the purchasing department of a factory uses the Internet to purchase resources, raw materials and parts on a global scale. In other words, when purchasing products and the like, small-sized, inexpensive products of good quality are obtained on a global scale in a timely manner. The secondary processed products that are obtained by searching for and purchasing the optimum products suitable for each application on a global scale are
We can provide end users with high performance, small size, and inexpensive products worldwide.

The Internet-based shopping system currently in practical use in response to such demands is shown in FIG.
The configuration shown in FIG. That is, the Internet 21
In the above, the customer 22 calls the net shop 23, which is the home page of the desired manufacturer, and transmits a signal for ordering the desired product. The online shop 23 sends a receipt signal to the customer 22 to confirm the order of the customer 2. The online shop 23 delivers the product from the manufacturer's warehouse 4 to the delivery center 25. Delivery center 25 is customer 22
Deliver the purchased product to. In this way, the online shop 23 delivers the product to the customer 22 via the delivery center 25.

In addition, after-sales service of this product
Request from 2 to the Internet shop 23 on the Internet 21. The online shop 23 informs the service center 26 that after-sales service such as a repair request has been made.
The service center 26 visited the requested customer 22 to perform repair, maintenance, etc. of a product failure.

[0006] Such an internet shopping system can provide inexpensive products because advertisement costs are unnecessary, all the failure contents are collected in the service center 26, and the collected contents are fed back to the manufacturer. There is a feature to be improved.

[0007]

However, in the above-mentioned conventional system, since the distribution center 25 and the service center 26 perform a nationwide collective organization, detailed service to the customer 22, confirmation of the actual goods, and customer information. There was a problem of lacking. Furthermore, since the customer 22 is relatively close to the customer 22, he / she can be a consultant for detailed questions of the customer 22,
Retailers that provide credible services can only access the Internet 2
There was a problem to be freed from the shopping system according to 1.

[0008] For example, since the shopping system using the Internet 21 is a service provided by a service center, there is a problem that a waiting time until a repair date is long after requesting an after-service and that the service is a systemized service.

The present invention has been made to solve the above-mentioned conventional problems, and has the features of Internet shopping in which inexpensive products of the same quality can be purchased, the detailed service to customers, the collection of customer information, and the It is an object of the present invention to provide an internet shopping system that enables the use of the features of a retail store that can build an intimate relationship.

Another object of the present invention is to provide an internet shopping system which is located relatively close to the user and utilizes a retail store which the user is intimately using.

[0011]

To achieve the above object, the present invention provides an Internet shopping system having the following configuration.

That is, the internet shopping system according to claim 1 is an internet shopping system for shopping products displayed in an online shop from customer terminals respectively connected to the internet. Product designation means for designating the product to be purchased and transmitting customer information such as a delivery address and name of the product to the online shop, and the customer information transmitted to the online shop are provided in the online shop. A customer information storage means for storing in a customer information database; and a retail store name list transmitting means for reading out a nearby retail store name list from the delivery address from a retail store information database provided in the net shop and transmitting it to the customer terminal. The customer edge From the warehouse information database provided in the online shop, the retail store specifying means for specifying the retail store name from the customer and transmitting it to the online shop terminal, and the warehouse searching means for reading out the warehouse storing the purchased products specified by the customer And a merchandise conveying unit that conveys the purchased merchandise from the warehouse to a retail store designated by the customer, and a merchandise delivery unit that delivers the merchandise conveyed from the warehouse to the customer. It is characterized by being done.

According to the first aspect of the present invention, it is possible to build a close relationship with the customer by offering the features of internet shopping, which enables the purchase of inexpensive products of the same quality, the detailed service to the customer, the sucking of customer information. You can get an internet shopping service that can be used at retail stores.

According to a second aspect of the present invention, in the internet shopping system according to the first aspect, the product delivered to the customer by the retail store is delivered from the manufacturer's warehouse to the retail store. .

According to the second aspect of the invention, the retail store can concentrate on the service from the standpoint of the customer without securing a warehouse for storing a wide variety of products and without price competition with a large store. . Further, the online shop can display products desired by all manufacturers regardless of the manufacturer's family.

[0016] According to a third aspect of the present invention, in the internet shopping system according to the first or second aspect, the online shop is a manufacturer's home page, and the product is delivered from the manufacturer's warehouse to the retail store. And

According to the third aspect of the present invention, since it is a manufacturer-related online shop, it is possible to provide a service closely related to the product, particularly for a product with a high usage method such as a personal computer.

According to a fourth aspect of the present invention, in the internet shopping system according to the second aspect, the customer pays the price when the retail store delivers the product to the customer.

According to the invention of claim 4, since the neighboring retailers who exchange their goods for the price are found every day and have a clear whereabouts, they do not have any price trouble and can carry out an ideal commercial transaction. be able to.

The internet shopping system according to claim 5 is the internet shopping system according to claim 1, wherein the after-sales service for the product delivered from the retail store to the customer is performed by the retail store.

According to the fifth aspect of the invention, the after-sales service is carried out by the retailer who has delivered the product, so that the customer can receive a reliable service with quality assurance.

The internet shopping system according to claim 6 is the internet shopping system according to claim 1 or 5, wherein the after-sales service for the product delivered from the retail store to the customer is performed from the customer terminal to the internet shop via the internet. Via the Internet, the online shop notifies the retailer, and the retailer provides after-sales service.

According to the invention of claim 6, since after-sales services such as repairs are requested on the Internet, the service charge is fair, and the repair work is clearly done by a nearby retail store, so the repair work is carefully done. Work can be received by the customer.

According to a seventh aspect of the present invention, in the internet shopping system according to the first aspect, unlike the customer who designated the purchased product and the delivery destination, the purchase price of the product is the customer who designated the product. Characterized by paying.

According to the invention of claim 7, there is an effect that it can be easily sent to a parent or the like who lives in condolences or in a distant place.

Since the above-mentioned online shop is searched by the customer who feels the needs of the product, the advertisement cost is extremely low and the sales staff is almost unnecessary, so that the inexpensive product can be provided. .

The communication from the online shop to the retail store can be selected by the capability of the retail store such as telephone, FAX, intranet, or Internet.

[0028]

BEST MODE FOR CARRYING OUT THE INVENTION Next, an embodiment of the Internet shopping system of the present invention will be described with reference to FIG. In this embodiment, an online shop that handles products of a plurality of manufacturers is connected to the Internet so that the customer can compare and select a large number of products of the same product type, and the selected product is delivered from a nearby retail store desired by the customer. It is an internet shopping system.

A large number of customer computer terminals, such as customer personal computers 2 and online shops 3, are connected to the Internet 1. A server 4, a database 5, and a computer terminal for an online shop, for example, a personal computer 6 are communicatively connected to the online shop 3. Online shop 3
Since the products on display are products of a large number of manufacturers 7, trade contracts of products with these manufacturers 7 have been concluded in advance.

The transaction contract is to deliver the products ordered by the online shop 3 from the product warehouse of the manufacturer 7 directly from the customer personal computer 2 to the retail store 8 designated by the customer under the responsibility of the manufacturer. The retailer 8 is selected by the customer who purchases the personal computer 2 for the customer. This selection criterion may be, for example, a retail store 8 near the delivery destination (delivery destination) or a retail store 8 having an intimate relationship, depending on the preference.

The retail store 8 delivers the merchandise to the designated date and time and place of the ordering customer. The retail store 8 receives the purchase price at the same time as the product is delivered to the customer. The purchase price payment is a high-credit transaction in which the location is clear and the product is exchanged for a product by the retail store 8 designated by the customer, although the purchase price is internet shopping. Of course, payment of the purchase price may be made by direct transfer to the invoice. The database 5 of the server 4 is the retail store information database 5
1, a customer information database 52, an after-service information database 53, a product information database 54, a warehouse information database 55, and the like. These database 5
The storage and read control to and from is automatically performed by the server computer.

The retail store information database 51 is, for example, as shown in FIG. 2, and is the name of all retail stores in Japan or the world.
Addresses and other information are stored so that they can be updated at any time. When the customer sends the delivery destination (delivery destination) from the customer personal computer 2, a list of retail store names near the delivery destination is automatically read from the retail store information database 51 and displayed on the screen of the customer personal computer 2.

The customer information database 52 is shown in FIG.
The data is as shown in. A customer who uses the online shop 3 from the customer personal computer 2 is automatically stored in the customer information database 52, and when the customer inputs the second time,
By inputting one of name, address, etc., it is automatically collated and read out and displayed on the online shop personal computer 6. In the customer information database 52, for example, name,
Addresses, email addresses, purchased product names, telephone numbers, etc. are stored.

The after-service information database 53 is data as shown in FIG. 4, for example, and stores the customer's name, address, service content, purchase item name, mail address, telephone number, etc., who received the after-service. In this way, the internet shopping system is constructed.

The product information database 54 is systematically arranged and arranged so that customers can easily browse the products displayed at the online shop 3, for example. If the product is a manufacturer's home page (net shop), it will be the product of one manufacturer, but if it is an online shop 3 that deals with products of unspecified manufacturers, the products of many manufacturers or all manufacturers can be displayed in parallel. it can. For example, the display is as shown in FIG.

In the warehouse information database 55, for example, the warehouse address in which all the products handled by the online shop 3 are stored is clarified, and the inventory information such as years of manufacture, model name, etc. and the deliverable date, etc. Always updated and stored. For example, the display is as shown in FIG.

In this embodiment, the online shop 3
All the products handled by are in the warehouse of the maker 7, and do not construct the warehouse in the retail store 8. Retail store 8 has no warehouse,
There are many products to be handled, and it will be like a large store. Retail store 8
Is a transaction centered on a specific customer.

Next, a specific embodiment of net shopping will be described with reference to FIGS. The parts having the same functions as those in FIG. 1 are given the same reference numerals and the details thereof will be omitted.
The customer connects by transmitting the IP-Address of the net shop 3 from the customer personal computer 2 via the Internet 1 (S1), and the home page of the net shop 3 is displayed on the screen of the customer personal computer 2 (S2). The customer calls the desired product file from the displayed home page and displays it on the screen of the customer personal computer 2 (S3).
The customer places an order by moving the cursor from the product image displayed on the screen of the customer personal computer 2 to the product desired to be purchased and clicking.

Subsequently, the customer 2 inputs the delivery destination of the purchased product and sends it to the online shop 3 (S4). Does Net Shop 3 already have a transaction history with the customer? The data is searched in comparison with the data in the customer list database 52 (S5).
If there is no transaction history, it is stored in the customer information database 52 (S6). Further, the retail store information database 51 is searched for and reads out the retail store list located near the delivery destination, and the list as shown in FIG. 2 is transmitted to the customer personal computer 2 and displayed on the screen (S7). FIG. 9 illustrates the relationship between each customer and the retail stores 8 located in the vicinity. The same parts as those in FIG. 5 are designated by the same reference numerals, and detailed description thereof will be omitted.

The customer specifies the retail store 8 by moving the cursor to the desired retail store name from the retail store name list as shown in FIG. 2 and clicking it (S8). In this way, the online shop 3 in which the desired product is selected reads the address of the warehouse of the desired product from the warehouse information database 55, notifies the read manufacturer 7 such as A manufacturer of the product name, and stores the warehouse of the A manufacturer. Requests that the desired product be delivered to the desired retail store 8 (S9). This requesting means may be any means such as a telephone, a FAX, the Internet and the like. The warehouse of the manufacturer A that has received the notification delivers the desired product to the retail store 8 designated by the customer (S10).

On the other hand, inquiry about whether or not the transaction history has been established (S5).
On the other hand, if yes, the retailer name of the customer is retrieved from the customer information database 52 and output to the online shop 3 (S11), and the process of S9 is executed.

The retail store 8 designated by the customer delivers the product delivered from the warehouse of the maker 7 to the customer (S12). The retail store 8 may receive the price in exchange for the delivery (S1
3) Alternatively, it is possible to pay by bank transfer.

The service of the retail store 8 is, for example, when the product is delivered, the product is transported to the installation position designated by the customer, the package is unpacked, and the operation is confirmed. Of course, this service fee is free or paid. The best service for the elderly and people with disabilities. The service provided to the customer by the retail store 8 also includes an inquiry service that asks about the condition of the electric product TV or the condition of the air conditioner that is already used (S14). Further, the retail store 8 responds to the customer's consultation as needed (S15). These transaction contents are reported from the retail store 8 to the online shop 3 (S16) and stored in the customer information database 52 of the database 5 (S1).
7). When a large number of customers 2 make a transaction, the customer information database 52 stores the customer names of a large number of purchasers.

FIG. 10 shows a configuration example for realizing an internet shopping system by the server 4, the database 5 and the personal computer 6 of the internet shop 3. A personal computer 2 for a customer is connected to the server 4 via the Internet 1.
We will display products, specify products, introduce retail stores, determine retail stores, etc. The program is stored in the RAM 41. A CPU that controls the program for reading the program stored in the RAM 41, reading the information from the database 5 designated by the program, and transmitting the information to the customer 2.
42 are provided.

That is, the CPU 42 is called by the customer personal computer 2, transmits the screen of the online shop 3 to the personal computer 2 of the customer, and displays the exhibition information of the merchandise on the merchandise information database 5.
4 control to call to the customer, control to store the product decision information in the customer information database 52, read a list of nearby retail stores from the delivery address specified by the customer from the retail store information database 51, and transmit to the customer's personal computer 2. Between the customer and the net shop 3 such as control to store, store to store the retail store designated by the customer in the retail store information database 51, and search the warehouse information database 54 for a warehouse in which the product selected by the customer is stored. Control Internet shopping. As the input means 61 of the online shop 3, for example, the keyboard of the personal computer 6 is used. As the display means 62 of the online shop 3, for example, the display of the personal computer 6 is used.

Next, after-sales service when a purchased product is used and fails will be described with reference to FIGS. You can request repairs on the Internet 1.
This process is shown by the dotted line in FIG. That is, when the customer calls the online shop 3 (A1), the screen of the customer's personal computer 2 for the customer is changed to the display product screen of the online shop 3 (A2). There is a repair button on this display item screen.
To select this repair button, move the cursor to the repair button and click to display the repair request screen (A3,
4). The customer inputs the customer name, address, installation position of the repaired product, product name, model name, etc. on this repair request screen and sends it to the online shop 3 (A5).

Online shop 3 to confirm this content
The personal computer 6 verifies whether or not the customer information database 52 is already registered (A6), and if there is matching data, immediately accepts it. If it is not in the customer information database 52, the person in charge of the online shop 3 confirms it and stores it in the after-service information database 53 (A7), and sends a list of nearby retailer names to the customer 2 and requests the designation of the retailer name. Do (A
8). After confirming the retail store name, the repair request ends (A9).
The online shop 3 notifies the selected retail store 8 that the customer has requested a repair and the content of the repair request (A10).

The communication between the retail store 8 and the net shop 3 can be completed only by transferring the repair request contents from the customer when connected to the Internet 1 or the intranet. The transfer operation has a great effect on speeding up and simplifying office work. The communication between the retail store 8 and the online shop 3 may be FAX.

Upon receipt of the repair request, the retail store 8 asks the customer 2 for repair (A11) and provides after-sales service (A1).
2). The content of the after-service is notified from the retail store 8 to the online shop 3 (A13) and stored in the after-service information database 53 (A14). By storing the name of the after-service person in the storage contents in the after-service information database 53, the same person can work for the second visit to the same customer, and the person in charge of the customer can be determined. it can. The decision of the person in charge enables more detailed service to the customer.

When a close relationship is established between the retail store 8 and the customer in this way, a repair request is issued as shown in FIG.
You can apply directly to the retail store 8. The parts having the same functions as those in FIG. 7 are given the same reference numerals and the details thereof will be omitted. In this case, the retail store 8 can notify the online shop 3 that the customer has requested a repair, and can store it in the after-service database 53 to create a master record of past history. Furthermore, the retail store 8 has the effect of being able to obtain the past history from the net shop 3 each time without providing the office work to the retail store 8. If the retail store 8 has a computer terminal such as a personal computer connected to the Internet 1, all can be formed by an online shopping system.

In the above embodiment, the example in which the internet shop 3 established on the Internet 1 handles the products of a plurality of manufacturers has been described. For online sales, the manufacturer may directly sell their products online. This embodiment is as shown in FIG. The same parts as those in FIG. 7 are assigned the same reference numerals and detailed description thereof will be omitted.

The Internet 1 to which a large number of customers 2 are connected is connected to a home page 11 of a maker, which is an online shop for many companies in the world to sell their products. The home page 11 is connected to an inventory management section of a warehouse in the manufacturer by an intranet (not shown). The retail store is a retail store 12 belonging to the manufacturer. In this specification, a maker-affiliated retail store is a retail store 12 that has the ability to service customers of the products of the maker.

The maker's home page 11 can be accessed by the customer from the customer personal computer 2 on the Internet 1 via IP-Address.
It is connected by inputting s. As a result, the customer personal computer 2 screen displays a list of product names, model names, characteristics, manufacturing dates, prices, etc. for each product name for the online shop. When the customer searches on this screen and finds a product that meets the desired purchase conditions, he / she selects the product, inputs the delivery address of the product, the name, the number of purchases, etc., and sends it to the manufacturer's home page 11. To do. That is, this transmission is an ordering operation.

The received manufacturer's home page 11 sends a list of maker affiliated retailers 12 near the delivery address designated by the customer to the customer's personal computer 2 and makes a request to designate the desired retailer name. . The customer who receives it selects the desired retail store and sends it to the manufacturer's home page 11. That is, this transmission is a retail store serving a customer 1
2 decides. As a result, the ordering procedure is completed.

The manufacturer's home page 11 requests the stock management section to ship the ordered product via an intranet (not shown). The inventory management unit confirms the inventory and delivers the product of the designated retail store 12. The retail store 12 delivers the delivered product to the customer.

After-sales service in the case of using the purchased product and malfunctioning will be described below. A customer requests a repair from the manufacturer's home page 11 via the Internet 1. As for this request, the product list is displayed on the screen of the customer personal computer 2 by calling the home page 11.
There is a repaired product on this screen. By moving the cursor to this repair button and clicking it, the homepage 11 automatically changes to the screen of the repair request form.

The customer inputs and sends the address, name, product name, model name, purchase place, phenomenon of failure, etc. in the repair request form. Homepage 11 that received this repair request form
Searches the customer information database 52 for the purchase history. If there is a purchase history as a result of the search, the retail store 12 at that time
Is automatically specified. If there is no purchase history, the customer is requested to specify the desired retail store 12. This request is made by transmitting a list of retail stores 12 near the address described in the repair request form. The customer selects the desired nearby retail store 12 and sends it to complete the repair request procedure.

As a result, the manufacturer's home page 11 notifies the designated retail store 12 of the content of the repair request form, for example, FAX. Upon receiving the notification, the retail store 12 visits the customer and repairs. That is, the retail store 12 provides after-sales service.

The above-described embodiment is an example in which when the customer places an order for the Internet shop 3 by selling on the Internet 1, the retail store 12 can be designated at the same time. Retail store 12
When the delivery from the customer is continued, the retail store 12 specified from the accumulated customer information database 52 is linked to the address (product destination) of the customer (orderer), and a nearby retail store is automatically searched. The online shop that received the order informs the retailer of the order information and sends the product to the customer via the retailer.

When the merchandise is delivered to the customer, the merchandise is delivered from the manufacturer through the retail store, so that the retail store information such as services can be added to the retail store. For retail store information, customer data such as products and addresses should be stored in advance in the customer information database 52 for each retail store so that a customer who already has a history can be automatically searched with priority when placing an order. You can Customer information is created and saved each time an application for ordering is received. Precautions for each customer Precautions The already-purchased products are also stored in the customer information database 52 each time they occur, such as at the time of purchase or repair.

[0061]

As described above, according to the present invention, the features of Internet shopping that can purchase inexpensive products of the same quality, detailed service to customers, sucking customer information, and intimate relationship with customers. It is possible to obtain an internet shopping system that makes it possible to use the features of a retail store that can build a store. Furthermore, it is possible to obtain a shopping system using the Internet that is activated by utilizing retail stores that are relatively close to the customer.

[Brief description of drawings]

FIG. 1 is a system configuration diagram for explaining an embodiment of an internet shopping system of the present invention.

2 is a diagram for explaining an embodiment of contents stored in a retail store information database of FIG. 1. FIG.

FIG. 3 is a diagram for explaining an embodiment of contents stored in a customer information database shown in FIG.

4 is a diagram for explaining an embodiment of contents stored in the after-service information database of FIG. 1. FIG.

5 is a diagram for explaining an embodiment of the contents stored in the product information database of FIG. 1. FIG.

6 is a diagram for explaining an embodiment of the contents stored in the warehouse information database of FIG. 1. FIG.

FIG. 7 is a system configuration diagram for explaining the process of Internet shopping in FIG. 1.

FIG. 8 is a flowchart for explaining the process of internet shopping in FIG. 7 in order of process.

9 is a system configuration diagram for explaining the positional relationship between the customer and the retail store in FIG. 7.

10 is a system configuration diagram for explaining an example configuration of the online shop in FIG. 7. FIG.

FIG. 11 is a flowchart for explaining the process of the after-service of FIG. 7 in order of process.

12 is a system configuration diagram for explaining another embodiment of FIG. 7. FIG.

FIG. 13 is a system configuration diagram for explaining another embodiment of FIG. 7.

FIG. 14 is a system configuration diagram for explaining a conventional Internet shopping system.

[Explanation of symbols]

1 ... Internet, 2 ... Customer PC, 3 ... Internet shop, 4 ... Server, 5 ... Database, 6 ... Net shopping PC, 7 ... Manufacturer, 8, 12 ... Retail store, 11 ... Manufacturer home page, 51 ... Retail Store information database, 52 ... Customer information database, 53 ... After-service information database, 54 ... Merchandise information database, 55 ... Warehouse information database.

Claims (7)

[Claims] 1. An Internet shopping system for shopping products displayed in an online shop from customer terminals respectively connected to the Internet, wherein the customer terminal specifies the goods purchased from the customer terminals on the Internet. Product designation means for transmitting customer information such as delivery address and name of this product to the online shop, and customer information for storing the customer information sent to the online shop in a customer information database provided in the online shop A storage unit, a retail store name list transmitting unit that reads out a nearby retail store name list from the delivery address from a retail store information database provided in the online shop, and transmits the retail store name list to the customer terminal, and a retail store name from the customer terminal. Specify and use as a terminal for the online shop A trusted retailer designating means, a warehouse searching means for reading a warehouse storing the purchased products designated by the customer from a warehouse information database provided in the online shop, and a warehouse designated by the customer to the retail store designated by the customer. An internet shopping system comprising: a product transporting device for transporting a purchased product; and a product delivering device for delivering the product transported from the warehouse to the customer at the designated retail store. 2. The Internet shopping system according to claim 1, wherein the product delivered to the customer by the retail store is delivered from the warehouse of the manufacturer to the retail store. 3. The internet shopping system according to claim 1, wherein the online shop is a home page of a maker, and the merchandise is delivered from a warehouse of the maker to the retail store. 4. The internet shopping system according to claim 2, wherein the customer pays the price when the retail store delivers the product to the customer. 5. The internet shopping system according to claim 1, wherein the after-sales service of the product delivered to the customer from the retail store is performed by the retail store. 6. The after-service of the product delivered to the customer from the retail store is requested from the customer terminal to the net shop via the internet, and the net shop notifies the retail shop of the product. The internet shopping system according to claim 1 or 5, wherein the retail store provides after-sales service. 7. The Internet shopping system according to claim 1, wherein, unlike the customer who specified the purchased product and the delivery destination, the purchase price of the product is paid by the customer who specified the product.