JP2001306905A - Room reservation system for leisure type hotel - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a room reservation system for a leisure type hotel capable of improving convenience for a hotel user, and improving guest calling and profits at a hotel side by allowing the customer to easily retrieve hotels having an unoccupied guest rooms, and to make a reservation. SOLUTION: Each of plural hotels is connected through a signal line to a room reservation control center 1, and the vacancy information of the guest rooms of each of the plural hotels is reported to the room reservation control center 1. Also, reservation terminal equipment 4 for allowing customers to retrieve the vacancy information of the guest rooms of each of those plural hotels, and to select the unoccupied guest rooms, and to make a reservation at the hotel having the selected unoccupied guest rooms is set at the entrance of each hotel. Then, conditions related with a time when the reservation is made valid are added to this hotel reservation, The reservation terminal equipment 4 is provided with a display 7 for displaying the vacancy information of the guest rooms of each hotel and the guest room information of the unoccupied guest rooms.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a room reservation system for a leisure-type hotel, and more particularly, to a hotel that allows a customer to easily search for and make reservations for a hotel having vacant rooms, thereby improving the convenience of hotel use. The present invention relates to a room reservation system for a leisure-type hotel that aims to attract customers and improve profitability while improving the property.

[0002]

2. Description of the Related Art In a conventional leisure hotel room reservation, when a customer goes to a specific hotel and has a desired vacant room, the hotel reserves the use of the vacant room. And if there is no desired empty room,
Furthermore, it is necessary to go to another hotel and search for a desired vacant room and go around. Especially on weekends and seasons, many hotels are very crowded, so search for a hotel with desired vacant rooms. It is not easy to do. In addition, in this type of hotel, it is impossible to make advance reservations, and even if you can confirm that there are vacant rooms by phone, there are cases where it is already full when you arrive at the hotel. Many.

[0003] Further, on the hotel side, the customer has a vacant room in his / her own hotel, but in other hotels whose conditions are slightly better, such as being slightly closer to the station, the customer waits for the vacant room to occur. There is a problem of inefficiency in the use of guest rooms throughout the hotel industry. In addition, there is no guarantee that customers will come to the site even if they receive advance reservations by telephone, etc., and accepting advance reservations and securing vacant rooms for the customers for a long period of time is a disadvantage for management. There are circumstances.

The present invention solves the above-mentioned problems of the conventional leisure-type hotel room reservation system, so that the customer can easily search for a hotel having a vacant room and make a reservation. It is another object of the present invention to provide a leisure-type hotel room reservation system that can improve the convenience of using a hotel and improve the customer collection and profitability for the hotel.

[0005]

SUMMARY OF THE INVENTION The present invention relates to a room reservation system for a leisure-type hotel which has solved the above-mentioned problems. The invention described in claim 1 of the present invention relates to each of a plurality of hotels. Is connected to the room reservation management center by a signal line, so that the room availability information of each of the plurality of hotels is notified to the room reservation management center, at the entrance of each of the plurality of hotels A reservation terminal capable of searching for vacancy information of a room of each of the plurality of hotels notified to the room reservation management center, selecting a vacant room, and making a reservation at the hotel having the selected vacant room. This is a room reservation system for a leisure-type hotel, in which a machine is installed.

The invention described in claim 1 is configured as described above, so that the room availability information of each of the plurality of hotels is reported to the room reservation management center, and the customer visits the hotel. When the hotel is fully occupied, the reservation terminal installed at the entrance of the hotel can be operated to search the room reservation information of each of the plurality of hotels notified to the room reservation management center. ,
When a desired vacant room is selected as a result of the search, the hotel having the selected vacant room can be reserved for use of the vacant room.

[0007] As a result, the customer can easily search for a hotel having desired vacant rooms and make a reservation while staying at the hotel to which the customer has visited, making the use of the hotel much more convenient. Can be improved. In addition, for the hotel side, it is possible to guide customers from a hotel with fully occupied rooms to a hotel with vacant rooms. The opportunity loss of customer acquisition is reduced, and it is possible to improve customer collection and profitability.

[0008] Further, by configuring the invention according to claim 1 as described in claim 2, since a condition relating to the time when the reservation is valid is added to the hotel reservation, the time passes. , The reservation can be canceled, and the hotel can eliminate the fear that there is no guarantee that the customer will come even if the reservation is accepted,
Profitability can be avoided. Moreover, it does not impair the ability to attract customers.

Further, by configuring the invention according to claim 1 or claim 2 as described in claim 3, the reservation terminal provides the vacancy information and the vacancy information of the vacant rooms of each of the plurality of hotels. With a display to show information, customers can stay at their hotel,
It is possible to know the room availability information of other hotels and the room information of available rooms on the screen display, and it is possible to easily search for and select the desired available room for other hotels as well. Convenience can be further improved.

Further, by configuring the invention according to claim 3 as described in claim 4, the room information of a vacant room includes the internal state of the vacant room (room structure, layout,
Furniture arrangement, lighting conditions, etc.) and the usage fee are included, so that the customer can more easily search for and select a desired vacant guest room, and the convenience in using the hotel can be further improved. .

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the invention described in claims 1 to 4 of the present application shown in FIGS. 1 to 10 will be described below. FIG. 1 is a system configuration diagram in a hotel in a leisure-type hotel room reservation system of the present embodiment, FIG. 2 is a network configuration diagram of the room reservation system, and FIG. 3 is a diagram showing a modification of the network configuration. 4 is a diagram showing an operation flow of a customer according to the room reservation system, FIG. 5 is a diagram showing an operation flow of a hotel receiving a reservation according to the room reservation system, and FIGS. FIG. 10 is a diagram showing an example of a screen displayed on the display of the terminal, and FIG. 10 is a diagram showing a reservation receipt issued from the reservation terminal.

As shown in FIG. 2, in the room reservation system for a leisure-type hotel according to the present embodiment, a plurality of leisure-type hotels are grouped by region, by company store, or by group / cooperation store. One network connected by signal lines is configured. A room reservation management center 1 is installed at the center of the network. In the case of the example shown in FIG. 2, the hotel group forming such a network includes an A hotel north exit store, an A hotel south exit store, an AA hotel belonging to the A hotel group, and an A hotel cooperation store organized for each group / cooperation store. Consists of four hotels at K Hotel.

In such a leisure-type hotel,
Generally, the front staff has been greatly reduced,
The customer performs the check-in / check-out procedure by himself / herself while using the equipment / equipment such as the guest room selection panel 3 (see Fig. 1; so-called "guest room menu board") installed at the entrance and the automatic check-in / check-out machine can do.

At the front of the hotel, a guest room management machine 2 (see FIG. 1) is installed. The guest room management device 2 designates / cancels a reserved room and a reserved OK room, constantly monitors the state of the guest room (whether it is vacant or entered) and, as shown in FIG. The information is notified to the selection panel 3 and displayed on the screen, and the empty information is notified to the room reservation management machine 8 of the room reservation management center 1 via the router 5 and the ISDN line. In this way, the room reservation management center 1 collects the vacancy information of the guest rooms of all the hotels connected by the network. The guest room management machine 2 can also automatically set a reservation OK room.

As shown in FIG. 1, the room management machine 2 is connected to a charge calculator 6 for accumulating a room usage fee and various hotel and facility usage fees. Therefore, the customer now comes to the hotel, selects a desired (desired) vacant room from the plurality of vacant rooms displayed on the room selection panel 3, and the frontman selects the selected vacant room. When a guest room is designated as a reserved room, the usage fee for the vacant guest room is automatically included in the bill for the customer. The charge calculator 6 may be incorporated in the guest room management machine 2 and may be configured integrally therewith.

The reservation of the vacant room mentioned above is performed by the customer operating the reservation terminal 4 installed next to the room selection panel 3.
Customers can do it themselves. The reservation terminal 4 is provided with a display 7 on its upper surface, and the same empty room information as the empty room information displayed on the room selection panel 3 is displayed on the display 7.
While viewing the vacant room information on the display 7 and the vacant room information on the room selection panel 3, the user can select and make a reservation on the display 7 by selecting a vacant room desired by the user through a touch panel system. In this case, the operation of the cabin management machine 2 by the frontman is unnecessary. When the user selects a vacant room in the hotel where he / she is currently present and makes a reservation, he / she can also make a reservation by pressing a button on the room selection panel 3.

The reservation terminal 4 is also sent from the room reservation management center 1 with the vacancy information of the guest room of another hotel, and the information is displayed on the display 7. While staying at the hotel where the user is, the user can search for available room information of another hotel on the display 7, and as a result of the search, when the user selects a preferred empty room, the touch panel method is displayed on the display 7. Thus, the hotel can make a reservation for use of the vacant room.

In each of a plurality of hotels constituting the system network, the guest room management machine 2, the reservation terminal 4, the router 5 and the like are connected to the communication network (L
AN). As described above, the hotel and the room reservation management center 1 are connected by the signal line (ISDN line) connecting the router 5 and the room reservation management machine 8.

In the future, as shown in FIG. 3, a personal computer 10 at the customer's home, a car navigation system 11 in the car on which the customer rides, a mobile terminal 12 carried by the customer to the current location, and the like An Internet server 9 installed in the reservation management center 1 adjacent to the room reservation management machine (server) 8 is connected by the Internet so that customers can access from various places not limited to hotels.
If necessary, it is possible to access the available room information of a plurality of hotels, search for the desired available room, select it, and make a reservation with the hotel.
It is possible to expect a further improvement in the effect of attracting customers. The room reservation management machine (server) 8 and the Internet server 9 are connected by signal lines.

Next, an example of each of the operation flow of the customer and the operation flow of the hotel receiving the reservation according to the room reservation system of the leisure-type hotel of this embodiment will be described in detail with reference to FIGS. Will be described. In FIG. 4, the customer comes to the hotel A, which was originally intended (FIG. 4). However, looking at the guest room selection panel (guest room menu panel) 3 at the entrance, all the guest rooms of this hotel are already full, and customers cannot use the guest rooms of this hotel (FIG. 4).

Therefore, the customer operates the reservation terminal 4 installed adjacent to the side of the guest room selection panel 3 to display the room information of another hotel room displayed on the display 7 of the reservation terminal 4. (FIG. 4). On the initial screen of the reservation terminal 4, a message "Searching for a vacant room. Please insert a member card" is displayed. When the customer inserts the member card into the member card entrance 13, the screen is displayed. The screen is switched to the screen illustrated in FIG. 7, and the group hotel group having vacant guest rooms is displayed on the bird's-eye view of the display 7. Then, the customer touches the panel and selects a specific hotel (for example, a C hotel) that he / she prefers and is geographically advantageous according to the message “Please leave the hotel marked with a circle”. Then, the screen is switched to the screen shown in FIG.

In FIG. 6, customers are limited to members, and customers other than members go to the front desk in accordance with the message "If you do not have a member card, go to the front desk". Need not be limited to members. However, if customers are limited to members, the reliability of reservations can be improved, and high added value can be pursued as a service for members.

In FIG. 8, the display 7 displays the external appearance of the C hotel and the available rooms of the C hotel sequentially by updating the screen according to the number of rooms. Since the vacant room display includes the internal conditions (room structure, layout, furniture arrangement, lighting conditions, etc.) of the vacant room and the usage fee, the customer can easily select a vacant room that the customer prefers. You can search and select.

In FIG. 8, when the user can select a vacant room that he / she prefers, he can touch the "reservation" display to make a reservation for the vacant room. If the user wants to see the internal situation of a vacant room in more detail, touching the “Details” display moves to the screen of FIG. 9 and displays an enlarged image of the vacant room on the screen. Here, when the customer can select a vacant room that he / she prefers, by touching the “Reserve” display, the vacant room can be reserved. Touching the "quit" display returns to the screen of FIG.

In FIG. 8 and FIG. 9, when the customer cannot search for and select a vacant room preferred by the customer,
In FIG. 8, touching the “select another hotel” display returns to the screen of FIG. 7, and the customer can select a hotel having another available room, and thereafter, repeats the same operation as above. Thereby, the search for a vacant guest room preferred by the user can be continued.

As described above, the customer operates the reservation terminal 4 to select a vacant room preferred by the user of another hotel (C hotel in FIG. 4) and to reserve the use of the room at the hotel. When the reservation can be made (FIG. 4), a reservation receipt 15 is issued from the reservation receipt issuing port 14 of the reservation terminal 4 (FIG. 4).

Then, the customer moves to the C hotel with the reservation receipt 15 (FIG. 4). Then, at this hotel, the reservation receipt 15 is presented to the front desk, and the check-in procedure is completed. An enlarged view of the reservation receipt 15 is shown in FIG. This reservation receipt 15
Contains a guide map from the customer's current location to the hotel C, so that the customer can easily reach this hotel.

As shown in FIG. 10, the reservation receipt 15 also includes an issuance date and time, a reservation expiration date, a reserved hotel name, a reserved room number corresponding to the vacant room, a member (customer) name, a receipt issuing store. The name and other information are displayed, and a message saying "Please go to the front desk of the reserved hotel" and a message saying "Please come by ○: ○" are displayed to alert you about the reservation deadline (time). ing. By filling in the reservation deadline, it is possible to improve the reservation achievement rate and reduce the profitability of the hotel.

In the meantime, on the hotel side receiving the reservation, at the front desk, the frontman operates the guest room management machine 2 to transmit the vacancy information (reservation OK room) of the guest room owned by the hotel via the router 5 and the ISDN line. It keeps informing the room reservation management center 1 (FIG. 5).
The vacancy information of this room is also notified to the room selection panel 3 installed at the entrance of the own hotel, but since the person who made the reservation earlier cancels the reservation OK room designation of the vacant room, double booking Does not occur.

In order to notify the room reservation management center 1 of the room availability information (reservation OK room) of the hotel's own hotel, the reservation OK room designation for all the group hotel group stores is not necessarily required by the frontman. It is also possible for the owner to perform the operation by operating the guest room management machine 2 of the hotel from a remote location.

In this way, it is possible to search for the vacancy information of the guest room of the own hotel while staying at another hotel, and it is possible to select and reserve a vacant room desired by the customer ( (Fig. 5,). At another hotel, when a reservation is made for a vacant room owned by the own hotel, the vacancy display of the vacant room on the room selection panel 3 of the own hotel is turned off, and the display indicates that the customer is being guided (FIG. 5). .

When the customer having the reservation receipt 15 arrives at the front desk of his / her hotel within the reservation deadline, the customer presents the reservation receipt 15 to the front desk and completes the check-in procedure. (FIG. 5). Thereafter, the customer is guided to the empty room (FIG. 5).

If the customer does not arrive at the front desk of his / her hotel within the reservation deadline, the reserved guest room is automatically returned to a vacant room, and is lit on the guest room selection panel 3 and displayed. Also, reservations at other hotels will be possible.

The running cost of the room reservation system of the leisure-type hotel of this embodiment is as follows.
Only the basic charge of the ISDN line, the connection charge to the room reservation management center 1, and the usage charge.

Since the room reservation system for a leisure-type hotel according to the present embodiment is configured as described above, the following effects can be obtained. The room availability information of each of the multiple hotels can be obtained from the room reservation management center 1
When the visited hotel is full, the customer operates the reservation terminal 4 installed at the entrance of the hotel and operates the reservation terminal 4 to notify the room reservation management center 1 of these hotels. The vacant information of the guest room possessed by each can be searched, and when a desired vacant room is selected as a result of the search, the hotel having the selected vacant room can be reserved for use of the vacant room.

As a result, the customer can easily search for a hotel having a desired vacant room and make a reservation for use of the vacant room while staying at the hotel to which he has visited, and can use the hotel. The above convenience can be remarkably improved. In addition, for the hotel side, it is possible to guide customers from a hotel with fully occupied rooms to a hotel with vacant rooms. Opportunity loss for customer acquisition is reduced,
Profitability can be improved.

Further, a condition (reservation deadline) relating to the time when the reservation is valid is added to the hotel reservation, so that the reservation can be canceled after the time has passed, and the hotel side cannot reserve the reservation. Can eliminate the danger that there is no guarantee that customers will visit
Profitability can be avoided. Moreover, it does not impair the ability to attract customers.

Further, since the reservation terminal 4 is provided with the display 7 for displaying the vacant room information and the vacant room information of each of the plurality of hotels, the customer can stay at the hotel where he is now. In addition, the vacancy information of the guest rooms and the room information of the vacant rooms possessed by other hotels can be known by the screen display of the display 7, and the desired vacant rooms can be easily searched and selected for other hotels. As a result, the convenience in using the hotel can be further improved.

The room information of a vacant room includes the internal state of the vacant room (room structure, layout, arrangement of furniture,
Lighting conditions, etc.) and usage fees,
A desired vacant guest room can be more easily searched and selected, and the convenience in using the hotel can be further improved in this respect.

Further, the designated number of reserved OK rooms for a plurality of vacant guest rooms can be appropriately changed in each hotel, so that vacant guest rooms can be used according to the operation of the hotel.

In addition, during a time when reservations are concentrated, such as at Christmas time, it is possible to increase the use value of the vacant guest room by adding a reservation fee to the use of the vacant guest room. In addition, various modifications can be made without departing from the scope of the present invention.

[Brief description of the drawings]

FIG. 1 is a diagram showing a system configuration in a hotel in a leisure-type hotel room reservation system according to an embodiment of the present invention described in claims 1 to 4 of the present application.

FIG. 2 is a network configuration diagram of the room reservation system.

FIG. 3 is a diagram showing a modification of the network configuration.

FIG. 4 is a diagram showing an operation flow of a customer according to the room reservation system.

FIG. 5 is a diagram showing an operation flow of a hotel receiving a reservation according to the room reservation system.

FIG. 6 is a diagram illustrating an example of a screen displayed on a display of a reservation terminal.

FIG. 7 is a diagram illustrating another example of a screen displayed on a display of a reservation terminal.

FIG. 8 is a diagram illustrating another example of a screen displayed on a display of a reservation terminal.

FIG. 9 is a diagram illustrating another example of a screen displayed on a display of a reservation terminal.

FIG. 10 is a diagram showing a reservation receipt issued from a reservation terminal.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Room reservation management center, 2 ... Room management machine, 3 ... Room selection panel, 4 ... Reservation terminal, 5 ... Router, 6 ... Charge calculator, 7 ... Display, 8 ... Room reservation management machine, 9
... Internet server, 10 ... PC, 11 ... Car navigation, 12 ... Mobile terminal, 13 ... Membership card entrance, 14 ... Reservation receipt issuing port, 15 ... Reservation receipt.

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[Procedure amendment]

[Submission date] November 24, 2000 (200.11.
24)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claims

[Correction method] Change

[Correction contents]

[Claims]

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0005

[Correction method] Change

[Correction contents]

[0005]

SUMMARY OF THE INVENTION The present invention relates to a room reservation system for a leisure-type hotel which has solved the above-mentioned problems. The invention described in claim 1 of the present invention relates to each of a plurality of hotels. Is connected to the room reservation management center by a signal line, so that the room availability information of each of the plurality of hotels is notified to the room reservation management center, at the entrance of each of the plurality of hotels Refers to the room availability information of each of the plurality of hotels notified to the room reservation management center.
Customer search, select vacant rooms, a leisure-type hotel room reservation system, characterized in that the reservation terminal is installed, which can make a reservation to the hotel with a free room is selected.

Claims (4)

[Claims] 1. Each of a plurality of hotels is connected to a room reservation management center by a signal line, and the room reservation information of each of the plurality of hotels is notified to the room reservation management center. At the entrance of each of the plurality of hotels, the vacancy information of the rooms of each of the plurality of hotels reported to the room reservation management center is searched to select vacant rooms, and the selected vacant rooms are provided. A room reservation system for a leisure-type hotel, wherein a reservation terminal capable of making a reservation at a hotel is installed. 2. The room reservation system for a leisure-type hotel according to claim 1, wherein the reservation of the hotel is provided with a condition regarding a time when the reservation is valid. 3. The reservation terminal according to claim 1, further comprising: a display for displaying room information and room information of each of the plurality of hotels. The room reservation system of the leisure hotel described. 4. The room reservation system for a leisure-type hotel according to claim 3, wherein the room information of the vacant guest room includes an internal situation of the vacant guest room and a usage fee.