JP2001290934A - Information terminal device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide information deeply concerned with individual customers and proper services on the basis of past actual results of purchase of customers. SOLUTION: An information terminal device 4 comprises a customer card read means 41 which reads customer information such as a customer discrimination code and a customer name from a customer card, a purchase history inquiry means 42 which inquires of a purchase history database 11 of a store controller 1 about the purchase history of a customer on the basis of customer information read by the customer card read means, an information providing determining means 44 which reads and determines information provided for the customer from an information providing database 43 on the basis of purchase history information of the customer acquired from the store controller by the inquiry from the purchase history inquiry means, an information display means 45 which displays information provided for the customer which is determined by the information determining means, and a ticket issue means 46 which is provided with a printer to issue a service ticket like a discount ticket on the basis of information provided for the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information terminal device used in a store or the like to provide information to a customer by display or to issue a service ticket.

[0002]

2. Description of the Related Art Conventionally, as an information terminal device for providing information to a customer by display, for example, a product corresponding to the attribute of the customer by inputting information corresponding to a personal attribute such as the sex or age group of the customer. 2. Description of the Related Art There are known advertisements and product service advertisements by display. In addition, a POS terminal that performs a sales registration process of a product, which is a type of information terminal device, includes a display for customers, and displays a service advertisement of the product for an unspecified number of customers on the display. Those that provide information are known. Further, there is known a POS terminal device that issues a service ticket such as a coupon ticket or a discount ticket together with a receipt according to the sales amount registered on the spot.

[0003]

However, the conventional information terminal device can only provide information corresponding to the personal attribute of the customer or provide information to an unspecified number of customers. Information could not be provided.
In addition, since a service ticket is issued according to the sales amount registered on the spot, an appropriate service cannot be provided based on the past purchase results of each customer.

[0004] Therefore, the invention described in each claim provides an information terminal device capable of providing information closely to individual customers and providing appropriate services based on past purchase results of the customers.

[0005]

According to the first aspect of the present invention,
Customer card reading means for reading customer information from the customer card; purchase history inquiry means for inquiring the purchase history of the customer in a purchase history database based on the customer information read by the reading means; Provided information determining means for reading and determining provided information to the customer from the provided information database based on the purchase history information, information displaying means for displaying the customer provided information determined by the determining means, and providing the customer determined by the determining means There is provided one or both of ticket issuing means for issuing a service ticket based on the information.

According to a second aspect of the present invention, in the information terminal device according to the first aspect, the provided information determining means is configured to output the provided information database from the provided information database based on the history information of the merchandise category having a high purchase price or a high purchase frequency. The purpose is to read and determine the information provided to the customer.

According to a third aspect of the present invention, in the information terminal device of the first aspect, the provided information determining means is configured to provide the provided information to the customer from the provided information database based on the purchase history information of the customer at the same time in the past. Is read and determined.

[0008]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an outline of an in-store merchandise sales registration system. 1 is a store controller for managing in-store merchandise sales data. A plurality of POS terminal devices 3 are connected to the store controller 1 via a LAN 2. And the information terminal device 4 is connected.

Each of the POS terminal devices 3 includes a keyboard,
The system includes a barcode scanner, a display device, a printer, a customer card reader, and the like, and reads a customer card received from a customer with a customer card reader to capture a customer identification code. Then, by reading the product code from the product by the barcode scanner or inputting the product code from the keyboard, the product name, unit price, product classification, and the like are read from the product file based on the product code, and the registration file is used for each item. Cumulative registration of sales amount, sales points, etc. for each product category, display of the product name and sales amount on the display device, and printing of the product name, unit price, sales points, and sales amount on the receipt by a printer. I have. When the registration of the product purchased by one customer is completed, the total amount is displayed on the display device to request payment to the customer, issue a receipt, and further, a series of data registered for the customer is identified by the customer. The data is transmitted to the store controller 1 as transaction data with a code.

When the store controller 1 receives the transaction data from each of the POS terminals 3, the store controller 1 accumulates the sales amount and the sales points in the management file for each single item, each product category, and the like. Further, the store controller 1 has a purchase history database 11 having the configuration shown in FIG. 3, and stores the sales amount of the customer in the purchase history database 11 based on the customer identification code, for example, meat,
They are classified into fish, vegetables, and fruit trees, and store the total sales amount of each month of last year, and store the total sales amount of each classification of last year. In this case, the purchase history database 11 stores the total sales amount and total sales amount for each month of last year classified into meat, fish, vegetables, and fruit trees. The total sales points and the total sales points for each month of last year may be stored.

The information terminal device 4 reads customer information such as a customer identification code and a customer name from a customer card, and a customer card reader 41 via the LAN 2 based on the customer information read by the customer card reader 41. A purchase history inquiring means for inquiring the purchase history database 11 of the store controller 1 about the purchase history of the customer;
Provided information determining means 44 for reading and determining provided information to the customer from the provided information database 43 based on the purchase history information of the customer obtained from the store controller 1 by the inquiry of the purchase history inquiring means 42; Information display means 45 such as a liquid crystal display for displaying the customer provided information determined by the provided information determining means 44;
It comprises ticket issuing means 46 provided with a printer for issuing a service ticket such as a discount ticket, a coupon or a gift certificate based on the customer provided information determined by the provided information determining means.

FIG. 2 is a perspective view showing the external appearance of the information terminal device 4. The information terminal device 4 is installed at, for example, a doorway of a store, and has an operation section on the front face. A customer card insertion port 47 for reading by the customer card reading means 41, a ticket issuing port 48 for outputting a service ticket issued by the ticket issuing means 46, and a keyboard 49 provided with a start key and the like.

As shown in FIG. 4, when the customer card reading means 41 reads customer information such as a customer identification code and a customer name from the customer card at S1, as shown in FIG. Based on the customer information read by the purchase history inquiry means 42, the customer inquiry is made to the purchase history database 11 of the store controller 1 for the customer history. Then, in S3, when the total accumulated amount for each of the meat, fish, vegetables, and fruit trees is received as the purchase history information of the corresponding customer from the purchase history database 11, the provision information determination means 4
No. 4 selects the category having the highest total amount as the category having the highest purchase price, and in S4, reads out and determines the corresponding provided information from the provided information database 43 based on the selected category.

In S5, the determined provided information is displayed on the information display means 45, and in S6, a service ticket, for example, a discount ticket is issued based on the determined information provided to the ticket issuing means 46. Let it.

In such a configuration, for example, a customer who is going to make a purchase inserts a customer card into the customer card insertion slot 47 of the information terminal device 4 at the entrance and enters a keyboard 49.
Is operated, the customer card reading means 41
Reads customer information from the customer card, and the purchase history inquiry means 42 inquires of the store controller 1 about the purchase history of the corresponding customer. As a result, the store controller 1 reads out the total accumulated amount for each category of the corresponding customer from the purchase history database 11 and transmits it to the information terminal device 4.

In the information terminal device 4, the store controller 1
When you receive the total amount of money for each category of the applicable customer from
The provided information determining means 44 selects the class with the highest cumulative amount as the class with the highest purchase amount. For example, if the inquired customer information is a customer having a name A, the purchase history database 11 shown in FIG.
0000 yen ", fish" 36,500 yen ", vegetables" 3
Since "3,500 yen" and fruits "20,000 yen" are read and transmitted to the information terminal device 4, the provided information determining means 44 selects the meat having the highest accumulated amount. That is, the provided information determining means 44 determines that the customer has the highest cumulative total amount of meat last year, and provides the provided information on the meat from the provided information database 43, for example, information indicating the special sale date of the meat, etc. to the information display means 45. And the ticket issuing means 46 issues a discount ticket relating to meat.

[0017] Thus, the customer can know the special sale date of the meat and can receive a discount ticket that can be used for purchasing the meat. As described above, based on the purchase results of the customer last year, it is possible to provide information closely related to the customer and provide appropriate services.

In this embodiment, the class having the highest total amount is selected from the total total amount of money for each class of the customer, and information corresponding to this type is provided. However, the present invention is not limited to this. Not something. For example, the total cumulative sales points for each category are also stored in the purchase history database 11, and the category with the highest cumulative score is selected as the category with the highest purchase frequency from the total cumulative points for each category of the customer, and the selected category is selected. May be provided. In addition, instead of the total accumulated amount and total accumulated points for each category, as purchase history information of customers in the same period in the past,
It is also possible to select the classification with the highest total amount or the classification with the highest total score of the same month last year, which corresponds to the month when the customer information is read from the customer card, and provide information corresponding to the selected classification. . For example, if the month when the customer information is read from the customer card of the name A is June, the cumulative sales amount of this customer for the same month last year is calculated from the purchase history database 11 of FIG. Since the price is "5,000 yen", the vegetables are "2,000 yen", and the fruits are "500 yen", in this case, the provided information on the fish is read from the provided information database 43 and displayed on the information display means 45. At the same time, a discount ticket relating to fish is issued by the ticket issuing means 46.

In this embodiment, the purchase history database 11 is classified into meat, fish, vegetables, and fruit trees, and stores the total sales amount and the total sales amount for each month of last year. The present invention is not limited to this, and may store the monthly total sales amount and the total sales total amount of each category in the past several years.

Further, in this embodiment, only one class having the highest total accumulated amount of money for each class of meat, fish, vegetables, and fruit trees is selected, but the present invention is not necessarily limited to this. Two or three categories may be selected to provide corresponding information. Further, when there are a plurality of classifications having the highest total amount of money, the plurality of classifications may be selected to provide corresponding information.

In this embodiment, the information terminal device has been described as a single unit independent of the POS terminal. However, the present invention is not limited to this. The function of the information terminal device is incorporated in the POS terminal, and The POS terminal may be used as an information terminal device. That is, as shown in FIG. 5, a customer advertising display 131 is provided on the back of the POS terminal 13 as information display means, and customer card reading means 132 for reading customer information from a customer card and discount coupons are provided on the POS terminal 13. The ticket issuing means 133 for issuing the service ticket is connected to the outside, and the customer or the clerk causes the customer card reading means 132 to read the customer card, thereby displaying the corresponding information provided on the customer advertising display 131, and the ticket issuing means 133. For example, a corresponding discount ticket is issued. In this case, the POS terminal 13
Makes an inquiry about the purchase history information of the corresponding customer in the purchase history database 11 of the store controller 1. In this case, the same operation and effect as those of the above-described embodiment can be obtained.

[0022]

According to the inventions described in the claims, it is possible to provide information and provide appropriate services in close contact with individual customers based on the past purchase results of the customers.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an outline of a merchandise sales registration system according to an embodiment of the present invention.

FIG. 2 is an exemplary perspective view showing the appearance of the information terminal device according to the embodiment;

FIG. 3 is a diagram showing a configuration of a purchase history database used in the embodiment.

FIG. 4 is a flowchart showing processing of the information terminal device in the embodiment.

FIG. 5 is a perspective view showing another example of the information terminal device of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 4 ... Information terminal device 11 ... Purchase history database 41 ... Customer card reading means 42 ... Purchase history inquiry means 43 ... Provided information database 44 ... Provided information determination means 45 ... Information display means 46 ... Ticket issuing means

 ──────────────────────────────────────────────────続 き Continued on the front page F-term (reference)

Claims (3)

[Claims] 1. A customer card reading means for reading customer information from a customer card, a purchase history inquiry means for inquiring a purchase history of a customer to a purchase history database based on the customer information read by the reading means, and an inquiry about the inquiry means. Information determining means for reading out and determining the information provided to the customer from the information database based on the purchase history information of the customer acquired by the method, information display means for displaying the information provided by the customer determined by the determining means, and the determination An information terminal device comprising: one or both of ticket issuing means for issuing a service ticket based on customer-provided information determined by the means. 2. The provided information determining means reads and determines provided information to a customer from a provided information database based on history information of a product category having a high purchase price or a high purchase frequency of the customer. The information terminal device according to claim 1. 3. The information according to claim 1, wherein the provided information determining means reads and determines the provided information to the customer from the provided information database based on the purchase history information of the customer at the same time in the past. Terminal device.