JP2001268234A - Application information collecting method and collection system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an application information collecting method and its collection system that can save troubles for both the applicants and planners for collection of application information, in response to questionnaires or the like. SOLUTION: A basic information DB 7 registers basic information (name, date of birth or the like) of applicants in advance. An application scenario is generated on the basis of planning information of a client and set to an access point 11. The contents of application are open to public through mass media. When applicants make a phone application, application information is received sequentially using the guide of a voice guidance, on the basis of the application scenario and a planning information DB 8 stores application data, resulting from summing the received application information and the basic information of the applicants in the basic information DB (8). Then the application data are read, totaled, and edited at the end of the application and the resulting data are transmitted to the client.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an application information collection method and system for collecting and processing a large number of applications from applicants such as quizzes and questionnaires.

[0002]

2. Description of the Related Art Events such as quizzes, questionnaires, and marketing surveys, which are conducted based on the application of an unspecified number of people, are very important in the advertising and publicity industry, and are constantly performed. Conventionally, the method of collecting this application is mainly by mail, such as postcards.Applicants must provide basic information such as their address, name, gender, date of birth, telephone number, etc. Write the answer to the questionnaire and post it. The quiz and questionnaire organizers
Organize the received postcards, select the correct answer in the case of a quiz, conduct a lottery to determine the winner, and deliver the prize.

[0003]

As described above, when a quiz or questionnaire is conducted, each applicant buys a postcard, etc., and writes basic information such as his / her address and name, and answers, and mails it. You have to do it, it is very troublesome, and the postcard fee is not ridiculous. On the other hand, planners such as quizzes input the collected postcards one by one into the computer,
In addition, it was necessary to create software for summing up the input data and output the summation results, which also required a lot of trouble. The present invention has been made in view of such circumstances, and an object of the present invention is to provide an application information collection method and an application information collection system that can save both an applicant and a planner.

[0004]

In order to achieve the above object, the invention according to the first aspect of the present invention is to register basic information of an applicant in a storage means in advance and to respond to the planner based on the plan information. Receiving application information from an applicant via a telephone line according to a scenario, adding the basic information read from the storage means to the received application information to generate application data, and transmitting the application data to the planner. Features.
According to a second aspect of the present invention, in the application information collecting method according to the first aspect, before transmitting the application data to the planner, the application data is transmitted to the planner after performing a predetermined tallying process. It is characterized by doing.

[0005] The invention described in claim 3 is based on claim 1.
Alternatively, in the application information collecting method according to claim 2, an access point for receiving a call from the applicant is provided for each region. According to a fourth aspect of the present invention, in the application information collecting method according to any one of the first to third aspects, a voice recognition device for recognizing voice received from the applicant via a telephone line. And the output data of the voice recognition device is used as the application information.

According to a fifth aspect of the present invention, there is provided a first storage unit in which basic information of an applicant is registered, a second storage unit in which a response scenario based on plan information of a planner is stored, Receiving means for receiving application information from an applicant via a telephone line according to the response scenario; and totaling means for totaling application data formed by adding basic information read from the first storage means to the application information. An application information collecting system characterized by comprising:

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an application information collecting system according to an embodiment of the present invention. In this figure, reference numeral 1 denotes a center device, a control device 2 configured by a computer, an input / output device 3 for inputting / outputting data of the control device 2, and
It comprises a communication device 4 and a large-capacity storage device 5. The storage device 5 stores a basic information DB (database) 7 in which basic information of the applicant is stored, and a plurality of pieces of plan information from the client and application data for each plan which are divided and stored for each plan. An information DB 8 is provided. This center device is installed in, for example, Tokyo.

Are access points, and the Internet ( or a public line or a dedicated line) 1
2 and a public line 1
3 is connected to the applicant's telephone 15. Each of these access points 11, 11,... Has a computer-based control device, an input / output device, a storage device, and a communication device, similarly to the center device 1, and further includes a speech synthesis device, a speech recognition device. Is provided. The access points 11, 11... Are installed, for example, in each prefecture.

FIG. 2 is a flowchart showing the process of application information processing by the application information processing system described above. First, a client applies for a plan to a person in charge of the system. At this time, the presenter is notified of the present period, the prize number, the contents of the questionnaire, etc. (step S1). The person in charge of the system receiving the application for planning from the client creates a telephone response scenario with the applicant (step S2). For this scenario,
Details will be described later with reference to FIGS. Next, the person in charge
The created scenario is sent to the client, and the present number is notified at this time. Next, the person in charge creates a response program based on the created scenario (step S3). Then, the created program is sent to each of the access points 11, 11,... (Step S4).

This program is executed by the access point 11,
.., And set in the control device in each access point 11, the person in charge notifies the client to that effect. The client receives the notification and uses the mass media (newspaper, television, etc.)
(Advertisement) is performed (step S5). At this time, the client publishes the telephone number and the present number when applying, along with the present period, the contents of the questionnaire, and the like.
Hereinafter, the information collection processing by this system is referred to as “present dial”.

[0011] A person who intends to apply after viewing the PR turns the telephone number of the present dial described above (step S6). The call from the applicant is received at the access point 11, and thereafter, an application process is performed at the access point 11 (step S7). Hereinafter, the process of the application process will be described with reference to FIGS. FIG. 4 is a continuation of FIG.

[0012] First, the access point 11 receiving the call from the applicant prompts the input of the member number, and judges whether or not the applicant is a present dial contractor from the calling ID (caller telephone number) or the member number. (Step Sa1).
That is, when the calling ID and the member number are transmitted to the center device 1, the control device 2 of the center device 1
And checks whether the telephone number or the member number transmitted from the access point 11 is registered, and returns the result to the access point 11. If the result of the determination in step Sa1 is "NO", the flow proceeds to step Sa2. In step Sa2,
The internal voice synthesizer says, "This is a present dial service. This service is not available from your phone. Enter" 1 * "to make a new application or" 2 "to end.
Please press "*". Will be provided to applicants. Here, the applicant is "1
If "*" is pressed, the process proceeds to step Sa3, and a registration process of basic information is performed.

In this registration process, the access point 11
Gives voice guidance, and in response, the applicant responds by voice or push buttons sequentially with "address, name, gender, date of birth". The access point 11 converts the information by voice into character data by an internal voice recognition device, and transmits the converted data, the data input by the push button, and the calling ID to the center device 1 as basic information of the applicant. . The center device 1 registers the transmitted basic information in the basic information DB 7, then determines a personal identification number, registers the personal identification number in the basic information DB 7 as basic information, and replies to the access point 11. The access point 11 notifies the applicant of the password. Next, the process of the access point 11 proceeds to step Sa6.

On the other hand, if the result of the determination in step Sa 1 is “YES”, that is, if the basic information of the applicant has already been registered in the basic information DB 7 of the center device 1, the center device 1 The basic information is returned to the access point 11. The access point 11 receives the basic information and proceeds to step Sa4. Step S
In a4, the voice guidance "This is a present dial. Please enter your PIN code." Here, when the applicant inputs the password by the push button, it is determined whether or not the password matches the registered password (step Sa5). And the judgment result is “NO”
In the case of, the process proceeds to step Sa6.

In step Sa6, the message "The password entered by the customer has not been registered.
To enter again, enter “1 *”. To end, enter “2”.
Please press "*". Is provided. Here, when the applicant presses “1 *” and then inputs the password again, the determination in step Sa5 is performed again, and if the determination result is “YES”, the flow proceeds to step Sa7.

In step Sa7, voice guidance "Please enter a present number." Here, when the applicant inputs the present number with the push button, it is determined whether or not the present number matches the present number registered at present (step Sa8). If the result of the determination is "NO", the flow proceeds to step Sa9. In step Sa6, "The present number entered by the customer is not registered. To enter again, press" 2 * "to end" 1 * ". Is provided. Here, when the applicant presses “1 *” and then inputs the present number again, the determination in step Sa8 is performed again, and the determination result is “YE”.
In the case of "S", the process proceeds to step Sa10 (when there is a question such as a questionnaire) or step Sa20 (when there is no question such as a questionnaire).

At step Sa10, a voice guidance of "accepting the application for the present number xxx. Please enter the desired prize number." Here, when the applicant enters the prize number with the push button, the prize number is
It is determined whether it matches one of the currently registered prize numbers (step Sa11). If the result of the determination is "NO", the flow proceeds to step Sa12. In step Sa12, "The prize number entered by the customer has not been registered.
When inputting again, "1 *"
Please press "*". Is provided. Here, when the applicant presses “1 *” and then inputs the prize number again, the determination in step Sa11 is performed again, and the determination result is “YES”.
In the case of, the process proceeds to step Sa13 in FIG.

At step Sa13, a voice guidance "Please input the answer number of question 1" is performed. The question 1 is notified to the applicant through the mass media. Here, when the applicant inputs the answer number using the push button, it is determined whether or not the answer number matches one of the currently registered answer numbers (step Sa14). And
If the determination is "NO", the flow proceeds to step Sa15. In step Sa15, "The answer number entered by the customer is not registered.
To enter again, enter “1 *”. To end, enter “2”.
Please press "*". Is provided. Here, when the applicant presses “1 *” and then inputs the answer number again, the determination in step Sa14 is performed again, and the determination result is “YES”.
In the case of, the process proceeds to step Sa16.

Hereinafter, by the same process, the questions 2 and 3
Is entered. When the input of the answer number is completed, the process proceeds to step Sa19. In step Sa19, "The prize number and answer number are all right.
Enter "2 *" to apply, enter "1 *" to change. Is provided. Then, when the applicant presses “1 *”, the process returns to step Sa10, and “2 *”
Pressing "*" proceeds to step Sa20. Step Sa2
At 0, the message "Thank you for using." Is played, and the line is disconnected.

The above is the details of the application process S7 (FIG. 2) performed in the access point 11. The access point 11 notifies the center device 1 of the present number, prize number, and response number obtained by this application process together with the applicant ID or member number. The center device 1 adds the basic information of the applicant in the basic information DB 7 to these data to obtain application data.
It is stored in B8 (step S8).

The above processing is performed every time there is an application from an applicant. Then, when the predetermined present implementation period has elapsed, the person in charge of the center apparatus 1 uses the program in the control apparatus 2 to totalize and edit the application data accumulated in the plan information DB 8 (step). S9).
A plurality of tallying / editing programs are prepared in the control device 2 in advance. Next, the person in charge notifies the client of the tallyed and edited application data (step S
10). The client receives the application data and sends out the prize to the winner (step S11).

As described above, according to the above-described embodiment,
Once the applicant has registered the basic information, he or she can apply for any plan, quiz, etc. without having to communicate the basic information one by one. In addition, since it is possible to apply by telephone regardless of the postcard, it is possible to apply at a lower cost than the postcard fee, to save the trouble of filling in a postcard, posting to a post, etc., and to obtain the advantage of applying 24 hours a day. On the other hand, clients that provide quizzes, questionnaires, and the like can also obtain the following advantages.

1. There is no need to construct an application acceptance system by itself, and as a result, costs associated with planning and execution, that is, costs for collecting, counting, and drawing lots of applied postcards can be reduced. 2. It is easier for applicants to apply than to postcards, so the number of applicants can be increased. 3. The applicant's response is quicker than in a conventional postcard, so that a fresh and impactful project can be implemented. 4. In the audio guidance, the advertisement effect can be obtained by giving guidance according to the client's request. 5. Marketing D to reflect in product planning
B (database) can be easily created from the applicant's basic information DB.

The above embodiment can be modified as follows. 1. Access points do not have to be provided,
If provided, there is an advantage that the call charge of the applicant is reduced and the application becomes easier. 2. Basic information is registered not only by telephone, but also by postcard, Internet (mail, homepage, etc.) or FA
X or the like may be accepted. 3. In the above embodiment, the answer is input by the push button, but a scenario may be made so that the answer is input by voice. When the answer is input by voice, the prize name (usually the name of the product you want to publicize) is pronounced rather than pressing the push button, so the commercial effect (striking effect) is extremely high. growing. Also, it is preferable for the applicant to be able to answer by voice because the application can be easily performed.

4. A voice file may be created by converting a voice signal into a digital signal in combination with a voice recognition device at an access point. With this voice file, words that could not be converted into data by the voice recognition device can be heard and confirmed again by the center device as voice. 5. The center device 1 in FIG. 1 may be provided as a dedicated server, or may be provided together with an exchange.

6. In the above embodiment, the center device 1 determines whether or not the applicant is a member. However, a part of the basic information DB 7 is transferred to each access point 11 and stored in an internal storage device. The above determination may be made at the access point 11. This is preferable because the determination time is short. 7. Although the above embodiment mainly exemplifies quizzes and questionnaires, the present invention provides a sweepstakes, telephone marketing,
Various applications are conceivable, such as requesting materials, various voting, auction, mail order, request, order reception, public offering such as catch phrase and naming. 8. In the above embodiment, the prize name is input. However, it is not necessary to input the prize name when there is only one prize. 9. In the above embodiment, the personal identification number is stored in the center device 1.
Is determined, but the password may be determined by the applicant.

[0027]

As described above, according to the present invention, the basic information of the applicant is registered in advance in the storage means.
The application information is received from the applicant via a telephone line in accordance with a response scenario based on the plan information of the planner, and the received application information is added to the basic information read from the storage means to obtain application data. Since this is sent to the applicant, there is an effect that both the applicant and the planner can save time in collecting applicant information such as a questionnaire survey. According to the second aspect of the invention, before sending the application data to the planner, the application data is sent after performing a predetermined tallying process. Is obtained.

According to the third aspect of the present invention, an access point for receiving a telephone call from an applicant is provided in each region, so that the telephone fee is low for the applicant, and the effect of being able to apply casually is provided. can get. According to the invention described in claim 4, a voice recognition device for recognizing voice received from an applicant via a telephone line is provided, and output data of the voice recognition device is used as application information. The advantage that not only an alternative questionnaire but also a questionnaire questionnaire can be obtained is obtained.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a flowchart for explaining the operation of the embodiment.

FIG. 3 is a flowchart showing details of an application process S7 in FIG. 2;

FIG. 4 is a continuation of the flowchart shown in FIG. 3;

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Center device, 2 ... Control device, 5 ... Storage device, 7 ... Basic information DB, 8 ... Plan information DB, 11 ... Access point, 15 ... Telephone

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Fumio Umemoto 3-15, Babacho, Chuo-ku, Osaka-shi, Osaka Nishi-Nippon Telegraph and Telephone Corporation F-term (reference) 5B049 BB11 CC02 CC08 EE02 FF03 FF04 GG04 GG07 GG09 5K024 AA71 AA79 FF03 5K101 KK12 KK16 KK17 LL01 MM07 NN07 NN08 NN18 NN21 PP04 9A001 BB02 BB03 BB04 CC03 HH17 JJ12 JJ37 JJ55 JJ72 JJ76 KK37 KK57

Claims (5)

[Claims] 1. Applicant's basic information is registered in advance in storage means, application information is received from the applicant via a telephone line in accordance with a response scenario based on the plan information of the planner, and the received application information is received. And applying the basic information read from the storage means to the application data, and sending the application data to the planner. 2. The application information collecting method according to claim 1, wherein before applying the application data to the planner, a predetermined tallying process is performed and then the application data is sent to the planner. 3. An access point for receiving a call from the applicant is provided for each region.
Alternatively, the application information collecting method according to claim 2. 4. A voice recognition device for recognizing voice received from the applicant via a telephone line, and output data of the voice recognition device is used as the application information. 3. The application information collection method described in any of the above items. 5. A first storage unit in which basic information of an applicant is registered, a second storage unit in which a response scenario based on plan information of a planner is stored, and via a telephone line according to the response scenario. Receiving means for receiving application information from an applicant, and counting means for counting application data formed by adding the basic information read from the first storage means to the application information. Application information collection system.