JP2001265943A - Electronic information/service system for multiple dwelling housing or the like - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic information/service system for a multiple dwelling housing, etc., which can be utilized by a simple input-output device provided in each dwelling unit of a multiple dwelling housing, etc., through a main server and can functions as a communicating means of required information or further as a two-way information transmitting and receiving means such as consultation being in close contact with life of legislation, taxation, medical care, health and nursing. SOLUTION: This electronic information/service system for a multiple dwelling housing or the like has the simple input-output terminal provided in each dwelling unit of the multiple dwelling housing, the main server provided to transmit and receive electronic information to/from all of these simple input-output terminals, a host computer system for a system manager connected to the main sever, and terminal devices belonging to institutions, organizations, companies, etc., under the system in order to cape with the provision of information such as emergency information and life information, the consultation of legislation, taxation, medical care, health and nursing, on-line shopping, a retrieval service, etc., under the management of the host computer, and finally provides a desired service by sequentially performing response repeating from a selection input system from a top menu displayed on the simple input-output terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a bidirectional communication between a system and a plurality of input / output terminals by utilizing an electronic information processing organization, various wired / wireless networks, various databases, and the like. The present invention relates to an electronic information and service system for an apartment house or the like to propose and execute an optimal service in the shortest time. It should be noted that the collective housing here refers to a house in which a large number of dwelling units are aggregated, without being limited to a name, such as condominiums for sale and rental, company housing, government buildings, various dormitories, and the like. .

[0002]

2. Description of the Related Art In recent years, especially in large metropolitan areas, in consideration of the convenience of transportation, the convenience of commerce and culture, and the effective use of land with a good living environment, a large number of large-scale condominiums for sale and rent. Has appeared. In large-scale apartments of this type, a great deal of effort is required to ensure that communication and notices from management rooms and management associations are kept in mind.

[0003] On the other hand, from the viewpoint of the resident, the workplace and the house are often geographically far apart, and it is difficult to grasp the circumstances of administration, judicial and other local services, eating and drinking, shopping, medical care, etc. in the residential area. There is often a need for timely information that is closely related to the area.

[0004] Furthermore, in recent years, the aging of residents has advanced, and there has been an increasing demand for appropriate information on consultation on nursing care, medical care, health, laws and the like based on the actual conditions of the elderly.

[0005] In order to obtain various kinds of information as described above,
In addition to the usual mass media represented by newspapers, radios and televisions, there are also municipalities and government publications, as well as town magazines and mini-newspapers limited to the area in some areas. It is impossible to cover the information needed by individuals in a timely and detailed manner.

In order to satisfy various demands, various information services and bidirectional information exchange means have recently been provided via various networks represented by the Internet. However, its use requires not only the provision of fairly expensive hardware, but also a great deal of effort to master its use.

[0007] Although it is said that information has become more advanced in the world, it is not yet in a situation where anyone can use the Internet or the like. In particular, there are significant barriers to the utilization of rejection reactions by keyboards, displays, etc., the elderly, the care recipients, and the like, and they have not yet reached the stage where they can be easily solved.

[0008]

SUMMARY OF THE INVENTION An object of the present invention is to provide a simple input / output system installed in each dwelling unit, such as a condominium for sale or rent, a company house, or an apartment house such as a government building. It is constructed so that it can be used from the terminal via the main server, and functions as a means of transmitting necessary information, and also as a means of interactive information exchange such as consultation closely related to life such as law, tax, medical care, health, nursing care etc. To provide an electronic information and service system for multi-family housing.

[0009]

An object of the present invention is to transmit / receive electronic information to / from a simple input / output terminal TP disposed in each dwelling unit of an apartment house and all of the simple input / output terminals TP. Server MS installed for this purpose, a system administrator host computer device Sy connected to the main server MS, provision of information such as emergency information and living information under the management of the host computer, legal and tax matters A top device displayed on the simplified input / output terminal TP, having a terminal device GC to which an organization, organization, company, etc. belonging to the system for responding to consultation on medical care and nursing care, online shopping, search services, etc. To provide the desired service by repeating the selection and input / response from the system sequentially. It is resolved by the stem.

[0010] Such services include not only free services such as public relations services corresponding to mere information transmission but also services that should be paid services such as mediation of shopping and professional consultation. Expected,
The charge for such a paid service can be made electronic settlement, and it is also optional to use a conventionally known settlement method. Further, depending on the selection between the parties, any of a normal account transfer of a financial institution, a settlement by a credit card, a settlement by cash on delivery, and a settlement by electronic money may be used.

As a signal transmission means constituting the above-mentioned system, a WWW (World-Wide) using the Internet is used.
Not only Web) but also a dedicated network, a telephone / fax using a public line, a mobile phone having an i-mode function, and the like can be partially used.

As the simple input / output means, a touch panel capable of inputting from a display while performing visual display can be used, and a voice input / output function can be added in consideration of user's convenience. . It is desirable that this simple input / output terminal is configured as a wall-mounted type, and is attached to a predetermined portion of each dwelling unit, for example, a place that is always used, such as an entrance or a living room. For the visually impaired, etc., a Braille input device and a voice input / output device, and a wired or wireless remote input / output device capable of confirming and operating information when resting in a bedroom, etc. It is possible to equip with optional equipment. Further, the electronic information and service system according to the present invention is not limited to an apartment house but can be applied to a single house.

[0013] Examples of the target services are "electronic circular notice", "shopping information", "consultation of living",
"Information for a comfortable life" can be considered. The first "electronic circular notice" is transmitted to the resident from the required information, for example, from the management union or management room of the apartment house or other institutions such as the administration, police, fire department, community center, school, kindergarten, and nursery school. Information to be transmitted.

In this case, the simple input / output terminal installed in each dwelling unit can input an input corresponding to a check for confirming the contents, an input as to whether or not to participate in an event or the like, and an input as a response to a questionnaire. . In addition, since this electronic circular notice can instantly transmit the same contents to all dwelling units, for example, accurate information on natural disasters and man-made disasters such as fires, typhoons, lightning strikes, explosions, earthquakes, etc. can be quickly transmitted. And can greatly contribute to the security of human life property.

The second “shopping information” is, for example,
Stores such as convenience stores, supermarkets, department stores, specialty stores such as liquor stores, bookstores, musical instrument / CD stores, meat stores, furniture stores, etc., which are affiliated with this system, the selling period (days) for each, and the availability of time services It accumulates various information on price, assortment, new arrival, etc., and displays and / or outputs necessary information according to the selection input by the user from the simple input / output terminal side installed in each dwelling unit. is there. Further, if each store has a system for handling the presentation, selection, determination, and delivery of the product type, the process proceeds to the delivery of the product and the payment of the associated price.

The third "consultation of living" handles various kinds of information for each genre such as medical (health) consultation, legal consultation, tax consultation, and nursing care consultation, and appropriate consultation by each expert is possible. It is configured as follows. When each menu is selected and entered into an individual item, it is divided into middle items, and further progresses to lower items according to the user's selection, and finally an answer to a desired item is obtained. It is configured as follows.

In this case, if it is determined that the analysis is out of the analysis range of the present system, a date and time reservation or the like at the time of conducting an examination or an interview at a suitable place, for example, a medical institution or a law office, is performed. It is also possible to configure.
The type of consultation is not limited to the above,
It is also optional to include educational consultation, childcare consultation, horticultural consultation, fashion consultation, etc.

The fourth "information for a comfortable life" deals with information necessary for dwelling and daily life, and includes, for example, information on the rental of houseplants and curtains and information on various reception services. It is what becomes. As the reception service, reception of delivery / receipt of home delivery, reception of taxi transfer, reception of cleaning request / reception, reception of house cleaning, and the like can be considered.
For various rentals, menu information such as the type, size, cost, etc. of articles is provided, and is determined according to the user's selection.

According to the electronic information and service system for an apartment house or the like according to the present invention, the resident selects a desired menu while checking the display of a simple input / output device such as a touch panel, and thereby the electronic information transmitted by the system is transmitted. The information can be checked at any time. Further, the user can enjoy desired tangible and intangible services provided by the system itself or various organizations, organizations, companies, etc. under the system through the system. In addition, the billing for these various services and the settlement of the purchase price can be performed by electronic money, credit card, account transfer, prepaid method, and the like.

[0020]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an electronic information and service system according to the present invention. FIG. 1 illustrates a basic configuration of a system according to the present invention. A main server MS is installed in the apartment house M and the simple input / output devices TP11, TP12, TP21, TP22, TP31, T
P32,... Are provided respectively. The main server MS is connected to a host computer of the system Sy via a line, and exchanges required information.

Simple input / output devices TP11, TP12, TP21,
In this embodiment, the touch panel TP22, TP31, TP32,... Employs a touch panel capable of performing a corresponding input by touching a required input portion displayed on the display with a finger. However, this simple input / output device is not limited to a touch panel only. It is not limited to a personal computer, but also a remote control such as an input / output device combining voice output and numeric keys (or Braille keys) or an input terminal for a TV game. A combination of devices may be used.

The system Sy is managed by the administrator Sy. Through the main server MS installed in the apartment house M under the management of M, display of electronic information to be transmitted to the resident of each dwelling unit, display of a menu relating to handling services, and the like are output.

The affiliated companies / organizations GC ₁ , GC ₂ , GC ₃ , GC ₄ ... Connected to the system Sy include various organizations, enterprises, institutions, volunteers, consultants,
An expert counselor or the like is given as a representative, and the system administrator Sy. M selects and contracts. These include, for example, organizations that merely provide electronic information such as public information and notices, such as various organizations such as administration, judiciary, and firefighting, and administrative unions and management rooms of apartment buildings M. included.

FIG. 2 shows a display example of the electronic information and service system for an apartment house or the like according to the present invention. The top page TP displays the type of service provided by the system. In this embodiment, shopping, consultation on living, comfortable life, and an electronic circular board are displayed. The services to be provided are merely examples and are not limited to these.

In FIG. 2, "shopping" is selected in the service selection menu on the top page TP, "department store" is selected on page 2 in the store type selection menu, and a sales area selection menu is displayed on page 3 And These selections and the like are merely examples. When other stores are selected, it goes without saying that menus on the second and subsequent pages corresponding to each store type are prepared.

The consultation for living includes medical consultation, health consultation, beauty consultation, legal consultation, tax consultation, nursing consultation, education consultation, horticulture consultation, childcare consultation, money (investment) consultation, insurance consultation, etc. In addition to these, it can be appropriately increased or decreased depending on the regional characteristics, the age of the resident, the number of dwelling units, and the like. The consultants in charge of these consultations hear, judge, and answer consultation contents by a group of consultants configured according to the selection of the system, contract, and the like. It should be considered that the details of the consultation and the answer are made by using other communication means, for example, a facsimile, a telephone, the Internet, or the like.

As for the comfortable life, for example, houseplants,
Menu for rental of decorations and arts such as curtains, vases, scrolls, paintings, sculptures, etc., taxi transfer as reception service, courier delivery, cleaning request, house cleaning / reform etc. request, repair of home appliances Requests, maintenance of tatami mats and furnishings, tutor dispatch requests, helper dispatch requests, ticket purchase requests, etc., selection of contractors (suitable persons), cost estimation, request if necessary, etc. .

Electronic (E) circular notices are used for administration, police, firefighting,
Publicity from schools, kindergartens, nursery schools, etc., information on various preventive campaigns, emphasis campaigns, etc., information on event holding, change, cancellation, etc., notice of construction, suspension, restoration from electricity, gas, water, etc.,
It is possible to display communications from the management union (board), questionnaires, etc.

In the case where such information and information are present, the information is displayed preferentially in place of the normal top menu, or a circular portion of the top menu is blinked, or the fact is notified by voice output. , As well as requesting a touch operation to confirm the display screen,
It is desirable to take care not to omit confirmation. In particular,
Disaster information such as various natural disasters and man-made disasters, information on evacuation, vigilance, and the like can be appropriately and accurately transmitted.

FIG. 3 is a flowchart when purchasing a product in the above-mentioned shopping menu. The left column shows the screen display on the touch panel, the middle column shows the internal processing in the host computer in the system, and the right column shows the display contents of the affiliated company (department store, specialty store, etc.). When the user instructs to purchase a product while looking at the product purchase screen on the left column, the host side checks the inventory data. In this case, confirmation of the inventory management screen of the affiliated company is performed. Here, if there is more stock than the specified quantity, a purchase quantity input screen is displayed.

Here, when the required number is input, a billing calculation is performed in accordance with the input, and a product name,
The number and total price are displayed. When it is confirmed that the display content is as requested by the user, the host computer performs inventory data change processing. This inventory data change processing causes the affiliated company side computer to display an inventory change screen. If the number of stocks becomes 0 or less due to the above transaction, an out-of-stock screen indicating that the product is out of stock is displayed.

On the other hand, the host computer performs a billing process in accordance with the completion of the inventory data change process, displays an order confirmation screen, and reflects the contents on the confirmation screen. For the affiliated companies, the order number, order date and time, customer name (I
D), required information such as customer address, telephone number, purchased product, purchased quantity, etc. are displayed, and charging / ordering is collated.

FIG. 4 is a flow chart showing post-order processing. The system administrator determines the order number, order date and time, customer name (ID), customer address, telephone number, purchase item, purchase item from the order processor. The order confirmation screen is displayed on the host side according to the instruction such as the number, and the order and order are collated to ensure that there is no error. If there is a mismatch point, an inquiry is made, urgent shipment and dispatch confirmation are performed, dispatch / order collation is performed in the host computer, and the garden confirmation result is also displayed on the screen of the dwelling unit.

FIG. 5 is a flowchart showing the post-charging process. In the host computer in the system, the data for the current month is sorted by the charging date and time according to the charging data relating to the customer number, the charging date and time, the product number and the charging amount. Are sorted by these product numbers and subjected to accounting processing, and those sorted by customer number are presented to the customer side as customer billing data for each customer. The customer-specific billing data includes the date and time of purchase, purchased merchandise, billing amount, total usage amount, and the like.

FIG. 6 is a flowchart showing a process for determining a schedule for various consultations. If a request for direct consultation is selected on the screen display in the left column of the figure, then a genre selection (selection) screen is displayed. In response, consultation item data is extracted by internal processing of the host computer, and schedule data previously input from a consultation destination is called as shown in the right column of FIG.

As a result, if the schedule matches the desired date and time, a reception confirmation screen is displayed. In this system, since a consultation reservation is simply handled, the charge is 0 yen and a history confirmation screen is displayed. On the other hand, the consultation that is an organization or an individual includes a consultation summary, the name of the consultant (I
D), consultation information such as consultation date and time, telephone number, reception number, etc. is displayed, and a consultation preparation is requested.

FIG. 7 shows a processing flowchart of a care consultation belonging to a special category among consultations. A subsidiary company (organization) relating to nursing care manages the date and time as shown in the right column of the figure, and stores the data in a database of a host computer in the system. The display in the left column of the figure is initially a “nursing consultation desk”, and is a display for confirming the presence or absence of nursing care certification as the consultation starts. Confirmation is performed by the input of the consultant and the database of the host computer, and if there is a certification, the degree of certification of the care, the need for support, or the need for care (1 to 5) is displayed.

Next, on the screen, a desired care selection screen such as physical care, housework support, complex care, and pick-up support is displayed. The type of care content selected from these is sent to the database of the host computer, subsequently collated with the available date / time data of the affiliated company, and stored in the database in combination with the display / selection content with date / time designation. An order receiving process is performed according to the content determined after these processes.

In accordance with this order processing, an order confirmation is displayed on the simple input / output device of the dwelling unit. The contents of the order in this case,
For example, the order number, customer name, customer address, telephone number, presence / absence of nursing care certification, degree of certification, desired nursing care type, designated date and time, etc. are presented to the affiliated companies. The order confirmation is performed according to the result, and the host computer performs matching / mismatch matching. If they do not match, recheck. A meeting is also held directly with the consultant.

FIG. 8 shows a service processing flowchart. Subsidiaries (organizations) that provide various services
As shown in the right column of the figure, date and time management information is input to a host computer in the system. From the service application screen on the left side of the figure, specify the service type, specify the desired date and time on the service selection screen, date and time, and confirmation screen.

In this case, since there is no charge for the system, the order processing is performed as it is, and the service order data such as the order number, the order date and time, the customer name (ID), the customer address, the telephone number, and the designated date and time is sent to the affiliated company. Tell and confirm the order. The contents of the order confirmation are compared with the contents of the order, and the system ends the service mediation processing. Subsidiary companies follow the order
Providing services directly to users.

FIG. 9 is a flowchart showing a leasing process. Subsidiary companies (organizations) that lease various properties
As shown in the right column of the figure, inventory management information is input to a host computer in the system. From the lease application screen on the left side of the figure, grade selection, inventory data collation, delivery date selection, billing calculation, and application details screen are specified.

Upon receiving an application confirmation input from the user, a billing process is performed, and an order confirmation is displayed. To the affiliated companies, give the order number, order date and time, customer name (ID), customer address, telephone number, lease order data such as selected products,
Check the order. Check the order confirmation contents against the order contents,
Complete the process.

FIG. 10 shows a processing flowchart of the electronic (E) circulation board. Required data from information sources such as the government, the residents' association, and the administrative union (the board of directors) is transmitted to the reception Web mail server of the host computer by e-mail or the like, for example. This received content is displayed as an electronic circular notice, and a reply signal input from the user of the dwelling unit is transmitted to the transmission Web mail server of the host computer, and further transmitted to the information transmission source.

[0045]

As described above, according to the electronic information and service system for an apartment house or the like according to the present invention, the information is displayed as visible information to a user of each dwelling unit such as an apartment house and a simple input is performed. Desired information / service can be enjoyed by input from a touch panel which is a device. In this way, consultation reservations, service requests, and the like can be made to specialists in various fields at the self-residential unit, and tremendous convenience can be achieved in daily life.

As a part of such electronic information service, an electronic circular notice can be simultaneously transmitted to each dwelling unit, so that information relating to evacuation, prevention or protection against various natural disasters and man-made disasters is transmitted, and human life property is transmitted. It is expected to exert a great effect for protection.

[Brief description of the drawings]

FIG. 1 is a basic system configuration diagram of an electronic information / service system for an apartment house or the like according to the present invention.

FIG. 2 is an explanatory diagram of a basic example of a shopping service in the electronic information / service system for a housing complex or the like according to the present invention.

FIG. 3 is a flowchart of a product purchase process in the electronic information / service system for an apartment house or the like according to the present invention.

FIG. 4 is a flowchart of a post-order process after a product purchase process in the electronic information / service system for an apartment house or the like according to the present invention.

FIG. 5 is a post-charging process flowchart after a product purchase process in the electronic information / service system for an apartment house or the like according to the present invention.

FIG. 6 is a flowchart of a consultation process in the electronic information / service system for an apartment house or the like according to the present invention.

FIG. 7 is a care consultation flowchart in the electronic information and service system for an apartment house or the like according to the present invention.

FIG. 8 is a service processing flowchart in the electronic information / service system for an apartment house or the like according to the present invention.

FIG. 9 is a flowchart of a leasing process in the electronic information and service system for an apartment house or the like according to the present invention.

FIG. 10 is an electronic circular board processing flowchart in the electronic information and service system for an apartment house or the like according to the present invention.

[Explanation of symbols]

M Apartment house TP11 ・ ・ ・ Simple input / output device (touch panel) MS Main server Sy System Sy. M System administrator GC ₁・ ・ ・_n Affiliated company / organization

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Keiko Kiga, Inventor 1-4-9 Ginza, Chuo-ku, Tokyo Inside Amusement Corporation (72) Inventor Masanori Nishiyama 1-4-9 Ginza, Chuo-ku, Tokyo F-term (reference) in Amusement Corporation 5B049 AA01 BB11 BB41 CC00 CC05 DD00 DD01 EE05 FF01 FF06 GG04 GG07

Claims (5)

[Claims] 1. A simple input / output terminal provided at each dwelling unit such as an apartment house, a main server provided for transmitting and receiving electronic information to and from all of the simple input / output terminals, A host computer device for a system administrator connected to the main server, and provision of information such as emergency information and living information under the management of the host computer;
Consultation on medical / health / nursing care, online shopping,
An organization under the umbrella of a system that supports search services, etc.
A terminal device to which an organization / company belongs, and from the top menu displayed on the simplified input / output terminal,
An electronic information and service system for apartment houses and the like, characterized in that a desired service is finally provided by sequentially repeating the response from the system. 2. The electronic information and service system according to claim 1, wherein said simple input / output terminal is a touch panel. 3. The electronic information and service system according to claim 2, wherein said simplified input / output terminal is obtained by adding a voice output device and a Braille input means to a touch panel. 4. The electronic information for an apartment house or the like according to claim 1, wherein said simple input / output terminal is configured as a wall-mounted type and is attached to a predetermined portion of each dwelling unit.・ Service system. 5. The apartment house according to claim 1, further comprising a remote input / output device having a wired or wireless transmission / reception function in addition to or instead of said simplified input / output terminal. Electronic information and service system for etc.