JP2001256284A - Device, system and method for reserving hotel and readable recording medium recording the same method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To more efficiently reserve the room of a hotel while utilizing a computer. SOLUTION: In the device for performing hotel reservation, a host computer 1 is provided with a vacant room status storage means 17 for storing vacant room status including the number of guest rooms, which can be reserved on that day, a reservation means 21 for reserving the guest room on a monitor 2a of a personal computer 2 by reading the vacant room status corresponding to a request from the personal computer 2, and a subtraction means 25 for subtracting the number of reserved guest rooms from the number of guest rooms stored in the vacant room status storage means 17.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a hotel reservation device, a reservation system,
The present invention relates to a readable recording medium in which a reservation method and a program for the method are recorded.

[0002]

2. Description of the Related Art In a normal hotel reservation, when applying for a guest room, a telephone call or a direct visit to a hotel is performed to confirm whether or not a room is available. However, there is a possibility that erroneous reservation may be made by telephone reservation, and a hotel located in a remote place cannot go out for the hotel reservation.

Therefore, a hotel reservation screen is displayed in the form of a calendar on a monitor of a personal computer (hereinafter, abbreviated to a personal computer) on hand via the Internet, and the reservation available date and usage fee of the room are confirmed from the screen. A system has been developed that allows hotel reservations up to several months in advance.

[0004] Here, the applicant for the hotel reservation makes the above-mentioned reservation by communicating with a main computer serving as a server, and then the reservation is confirmed only when the hotel informs that the room can be provided. Then, any one of “confirmation of reservation”, “refuse of no vacancy”, and “introduction of alternative hotel” is made by e-mail, telephone, or FAX according to the method desired by the applicant.

[0005]

However, in actual hotel reservation, there are cases where it is necessary to make a reservation on the day due to a sudden business trip or the like. However, in the above-mentioned conventional system, it takes time until the reservation is confirmed, and timely reservation is required. Can not.

That is, in hotel reservations, check-in, check-out, cancellation, mass reservations, etc. of customers are frequently made, so that the vacancy status changes every moment. Therefore, even if a reservation cannot be made at a hotel one hour ago, a change in the availability may make it possible to make a reservation at the same hotel. It was difficult.

The present invention has been made in view of the above circumstances, and has recorded a hotel reservation apparatus, a reservation system, a reservation method, and a program for the method, which can surely make a hotel reservation on the day using a computer. It is an object to provide a readable recording medium.

[0008]

According to the first aspect of the present invention,
A device for receiving a hotel reservation in response to a request for a same-day reservation that desires accommodation on the day of an application from a customer terminal equipped with a monitor, and is data provided on a daily basis from the hotel. A storage unit for storing the number of rooms that can be reserved on the day, and a request from the customer terminal to read out the number of rooms from the storage unit so that the customer terminal can be reserved on a monitor of the customer terminal. First output means for outputting to the terminal, determining means for determining whether or not the number of guest rooms reserved from the customer terminal is smaller than the number of guest rooms read from the storage means; If it is determined that the number of rooms is larger than the number of read rooms, a display indicating that reservation is not possible is displayed on the monitor of the customer terminal, and the number of reserved rooms is smaller than the number of read rooms. If it is determined that Performs urging is characterized in that a second output means for outputting the display data to the display of reception completion on a monitor of the customer terminal on the customer side terminal.

According to a ninth aspect of the present invention, there is provided a method for receiving a hotel reservation in response to a request for a same-day reservation requesting accommodation on the same day as an application date from a customer-side terminal provided with a monitor. Is data provided on a daily basis from and the number of rooms that can be reserved on the day is stored in the storage means,
At the request of the customer terminal, the number of guest rooms is read from the storage means and output to the customer terminal so that reservation can be made on the monitor of the customer terminal. It is determined whether the number of guest rooms is smaller than the number of guest rooms read from the storage means, and if it is determined that the number of reserved guest rooms is larger than the number of read guest rooms, The reservation is displayed on the monitor and if it is determined that the number of reserved rooms is smaller than the number of read rooms, the reservation is accepted and the reception is completed on the monitor of the customer terminal. The display data is output to the customer side terminal so as to perform the above display.

According to a tenth aspect of the present invention, there is provided a readable program storing a program for a method of accepting a hotel reservation in response to a request for a same-day reservation for staying on the same day as an application date from a customer terminal equipped with a monitor. A storage medium, which is data provided by the hotel on a daily basis and stores the number of rooms that can be reserved on the day in the storage means, and upon request from the customer terminal, stores the number of rooms from the storage means. And outputting to the customer terminal so that reservation can be made on the monitor of the customer terminal, and the number of rooms reserved from the customer terminal is smaller than the number of rooms read from the storage means. Determining whether or not the number of rooms is small, and if it is determined that the number of reserved rooms is greater than the number of read rooms, a display indicating that reservation is not possible is displayed on a monitor of the customer terminal, and Reserved When it is determined that the number of rooms is smaller than the number of rooms read out, each display data is received so that the reservation is accepted and the reception completion is displayed on the monitor of the customer terminal. And outputting to a device.

[0011] According to these configurations, the number of guest rooms that can be reserved on the day, which is data provided on a daily basis from the hotel, is stored in the storage means, and then the storage is performed in response to a request from the customer terminal. The number of guest rooms is read from the means and output to the customer terminal so that reservations can be made on the monitor of the customer terminal, and the number of guest rooms reserved from the customer terminal is read from the storage means. It is determined whether or not less than, if it is determined that the number of reserved rooms is greater than the number of read rooms, a display of non-reservation is performed on the monitor of the customer terminal, When it is determined that the number of reserved rooms is smaller than the number of read rooms, the reception of the reservation is performed and each display is displayed such that the completion of reception is displayed on the monitor of the customer terminal. Data is sent to the customer terminal Because it is a force, it becomes immediately confirm if the reservation is made, the determination of the day reservation of timely hotel is made.

[0012] According to an eleventh aspect of the present invention, information communication is performed between the customer terminal and the management computer via a network, and the information communication is used to request a stay on the day of the application date from the customer terminal. This is a system that accepts hotel reservations on the management computer in response to a request for same-day reservation. The customer terminal has a monitor that can display images, and the management computer is provided by the hotel on a daily basis. Storage means for storing the number of rooms that can be reserved on the day, and a request from the customer terminal to read out the number of rooms from the storage means and make a reservation on the monitor of the customer terminal. Output means for outputting to the customer side terminal, and judgment means for judging whether or not the number of guest rooms reserved from the customer side terminal is smaller than the number of guest rooms read from the storage means. If it is determined that the number of reserved rooms is larger than the number of read rooms, a display indicating that reservation is impossible is displayed on the monitor of the customer terminal, and the number of reserved rooms is read out. If it is determined that the number of guest rooms is less than the number of rooms, the second reception of the reservation and the display data to the customer terminal to display the completion of reception on the monitor of the customer terminal are performed. And output means.

[0013] According to this configuration, the number of guest rooms that can be reserved on the day, which is data provided on a daily basis from the hotel side, is stored in the storage unit, and then the storage unit receives the request from the customer side terminal. The number of guest rooms is read and output to the customer terminal so that reservation can be made on the monitor of the customer terminal, and the number of guest rooms reserved from the customer terminal is smaller than the number of guest rooms read from the storage means. If it is determined whether the number of reserved rooms is larger than the number of read rooms or not, a display indicating that reservation is impossible is displayed on the monitor of the customer terminal, and If it is determined that the number of the booked rooms is smaller than the number of the read rooms, the reception data is received and the respective display data is displayed so that the reception completion is displayed on the monitor of the customer terminal. Go to the customer terminal Because it is, it will be immediately determined if the reservation is made, the determination of the day reservation of timely hotel is made.

[0014]

FIG. 2 is a conceptual diagram showing the entire system.

In a normal hotel reservation, when applying for a guest room, it is necessary to make a phone call, go directly to a hotel, or use the above-mentioned conventional system to confirm whether or not a room is available. If you wish to make a reservation on the day of your application, you may not be able to apply because the hotel is fully booked. However, even in that case, depending on the timing of check-in or check-out, there may be a vacancy immediately after that. Therefore, knowing such availability in real time,
It would be convenient to be able to make a reservation on the day by interruption. Therefore, in this system (hotel reservation system),
For example, a hotel reservation is made on the day using the Internet as follows.

That is, the present system comprises a host computer (management-side computer) 1 as a server in a so-called server-client system, and personal computers (customer-side terminals) 2, 2...
The personal computer 3, 3,..., And the secretariat personal computer 4 are connected via the Internet. The secretariat referred to here is an administrator of the present system, who performs maintenance of the system while giving a member number for hotel reservation and grasping the use status of members.

In FIG. 1, a person who intends to apply for a hotel accesses a host computer 1 by opening, for example, a home page of the address of the present system on his / her personal computer 2 connected to the Internet. If the member is a member while looking at the screen displayed on the monitor 2a of the personal computer 2, the user enters his / her member number and his / her own name. The host computer 1 determines whether the reservation can be accepted, and if the reservation cannot be made, displays the fact on the monitor 2a of the personal computer 2. On the other hand, if the reservation can be made, the reservation is accepted and an approval number is issued. This reservation reception data is sent to the personal computer 3 of the reserved hotel and the personal computer 4 of the office at the same time by e-mail or by fax. The applicant must go to the hotel where the reservation has been confirmed on the day, give his / her name and the above approval number, and it will be checked against the reservation reception data already arriving at the hotel, and if there is no mistake, check in at the hotel Can be.
It should be noted that the reservation reception data at the secretariat is used for member registration, and if it is the first applicant, a member number is given and sent to the applicant. And the applicant who became a member, in the next hotel reservation,
You can easily apply using your membership number. In addition, services such as presents may be provided according to the number of uses (or points) in order to encourage members to use hotels.

FIG. 1 is a schematic configuration diagram showing one embodiment of a hotel reservation apparatus according to the present invention.

Host computer (hotel reservation device) 1
Is the center of the system as described above.
As shown in FIG. 1, management means 11 for performing general management of the system, initial screen storage means 13 for storing an initial screen for hotel selection, and map storage means for storing a map for hotel guidance. 15 and vacancy status storage means (storage means) 17 for storing vacancy status which is data provided by the hotel on a daily basis and includes the number of rooms that can be reserved on the day.
And the vacancy status storage means 17 upon request from the personal computer 2.
The transmission / reception control means (here, the first output) outputs the vacancy status to the personal computer 2 so that the reservation can be made by the reservation means 21 which reads the vacancy status from the computer 2 and reserves the guest room on the monitor 2a of the personal computer 2. Function as a means.) 37
The determination means 217 of the reservation means 21 for determining whether or not the number of guest rooms reserved from the personal computer 2 is smaller than the number of guest rooms read from the vacancy status storage means 17; If it is determined that the number of the read rooms is larger than the number of read rooms, a display indicating that reservation is not possible is displayed on the monitor 2a of the personal computer 2, and it is determined that the number of reserved rooms is smaller than the number of read rooms. In this case, the reception unit 219 of the reservation unit 21 accepts the reservation and the personal computer 2
Transmission / reception control means (here, functions as a second output means) 37 for outputting each display data to the personal computer 2 so as to display the reception completion on the monitor 2a.

The vacancy status storage means 17 stores vacancy status for each of a plurality of hotels. Here, the vacancy status includes, in addition to the number of rooms that can be reserved on the day (the number of vacant rooms) on the day, the type of the room (single or twin) and the usage fee (room charge at the rate on the day). Then, the subtraction unit 2 updates the storage content of the vacancy status storage unit 17 by subtracting the reserved number of rooms from the number of vacancies included in the vacancy status stored in the vacancy status storage unit 17.
5 is provided.

The reservation means 21 includes a search means 211 for searching for a hotel in accordance with an application condition which is a desired content of the reservation,
The vacancy status of the searched hotel is stored in the vacancy status storage means 1.
7 and display means 213 for displaying on the monitor 2a of the personal computer 2, and designating means 215 for designating at least one or more guest rooms from among the guest rooms included in the displayed vacancy status. The determining means is
It is determined whether or not the number of guest rooms specified by the specifying means 215 is smaller than the number of available rooms. Then, the confirmation means 221 for confirming the reservation content when the reservation is accepted by the accepting means 219, and the correction means 223 for modifying the reservation content when it is confirmed that there is an error in the reservation content.
And an issuing means 225 for issuing an approval number when it is confirmed that the reservation content is correct.

The management means 11 has a registration means 111 for registering a hotel for which the system is desired to be used, a creation means 113 for creating each page such as the vacancy status of the registered hotel, and a clock. Then, a local time calendar is created by correcting the standard time from the clock with the time difference (fixed value in Japan) at the hotel location, and the availability is linked to this calendar, for example, the screen display of that page Means 115 for automatically changing the number of rooms, the number of rooms that can be reserved on the day in the availability of the hotel, the type of room, the usage fee, and the like in the availability of the hotel. Setting means 117 for storing the information.

The setting of the number of rooms that can be reserved on the day by the setting means 117 is preferably performed by the hotel every day except for holidays of the hotel as much as possible from the viewpoint of the user who wants to make a reservation on the day by interruption. However, it is a matter of course that the setting for several days can be collectively set in consideration of the trouble of setting, or the setting can be collectively set for several months in advance.

The registration means 111 can register a hotel name, a password and an ID by accessing from the hotel personal computer 3, and can access the means 113, 115 and 117 using the hotel name, the password and the ID after the registration. Become like As a result, a person other than the registered hotel and the secretariat cannot modify the above-mentioned vacancy status and the like, so that the security function is guaranteed.

Further, the host computer 1 is provided with a keyboard 53 and a mouse 55 as input means and a monitor 51 as output means. Initial values can be set and updated.

The host computer 1 has a ROM 41 with a built-in control program and a RAM 43 for temporarily storing various data, and operates the above-described units under the control of the CPU 45.

However, the reservation means 21 is originally stored in the host computer 1, but is transferred to the applicant's personal computer 2 at the time of hotel reservation. Will exist. For this reason, the host computer 1 reads out the vacancy status from the vacancy status storage unit 17 and stores a reservation program for reserving a room on the monitor 2a of the personal computer 2, and a reservation program storage unit 21a for storing the number of reserved rooms. And a reservation status storage means 27 for storing a reservation status including the following. The transmission / reception control means 37 transmits a reservation program from the reservation program storage means 21a to the personal computer 2 in response to a request from the personal computer 2, and the personal computer 2 The reservation is made possible, and the reserved room information is received and stored in the reservation status storage means 27. Then, the storage content of the vacancy status storage unit 17 is obtained by subtracting the number of guest rooms included in the received room information from the number of guest rooms included in the vacancy status stored in the vacancy status storage unit 17 by the subtraction unit 25. Is to be updated.

Each of the personal computers 2 to 4 is, for example, a CRT.
Monitors 2a to 4a, output means such as a printer (not shown), and input means such as a keyboard and mouse (not shown), and can be connected to the host computer 1 via the Internet. Therefore, when a browser, which is a program for connecting to the Internet, is started on each of the personal computers 2 to 4 and the user logs in to this system, each unit of the host computer 1 can be used on each of the personal computers 2 to 4 via the Internet. become. Then, in detail, screens of respective pages as shown in FIGS. 3 to 11 which will be described later are displayed on, for example, the monitor 2a of the personal computer 2, and a home page is formed from these pages.

Then, on the screen, a part whose color is different from other parts or underlined is displayed as necessary. In that case, for example, when a cursor indicated by an “arrow” is pointed to a part to be designated using a mouse, the cursor changes to “pointing”. Then, when the mouse is clicked (two clicks or one click may be performed. The same applies to the following), the respective screens are linked to each other so as to jump to the specified screen instantaneously ( A link function unit 213a) of the display unit 213.

When a button is displayed on the screen, when the button is clicked, a predetermined operation corresponding to the button is executed (the button function unit of the display unit 213). 213b). Also, if an input box is set on the screen, move the cursor to this box and enter the desired character or numerical value from the keyboard so that the entered character or the like is displayed in the box. (The box function unit 213c of the display unit 213). When a list is displayed on the screen, a list is created by reading out and combining a table frame and various kinds of information stored in a dedicated file (not shown) (list function). Part 213d). In addition, the screen can be scrolled or enlarged / reduced using various functions such as a screen operation toolbar provided in each personal computer.

When the work on the homepage is completed and the user logs out of the system, the Internet connection is released. As described above, in the present system, it is possible to make a reservation for a hotel on the day using the Internet. As the Internet communication line, for example, a public line such as a telephone line or a dedicated line such as ISDN can be used. As a language, for example, hypertext (HTML) or the like can be used.

Hereinafter, each of the above means will be described with reference to FIGS.
This will be described in more detail with reference to the screens of FIGS.

The initial screen storage means 13 stores an initial screen as shown in FIGS. FIG. 3 shows a top page of a home page on the Internet, and a monitor 2a thereof in response to a request from the personal computer 2 for the applicant.
The one that is read first. In the figure, below the title and description, there are indications such as "Search automatically for hotels that match the conditions.", "Select by area list", and "Select by hotel name." You can click on things.

The display of "automatically search for hotels that match the conditions." Is for searching for hotels that match the conditions presented by the applicant, and the "desired area" immediately below the display. , "Desired budget" and "room type", and after inputting in each box, a "search" button below the box is clicked. When this "search" button is clicked, a search of "desired area" x "desired budget" x "room type" is performed by the function of the button function part 213b of the display means 213 and the search means 211. The result is displayed as shown in FIG. If a hotel that matches the application conditions is not found as a result of the search, a message to that effect is displayed.

In FIG. 4, the search results are summarized and displayed in a list format, and this list shows the hotel information covering each item of the hotel name, telephone number, address, district, and so on. . The list is created each time the search is performed by the list function unit 213d of the display unit 213. For this purpose, a table frame including the items of the list and individual hotel information to be applied to the table frame include: The information is input in advance by a registered hotel and stored in each dedicated file (not shown). Then, the list function unit 213d creates a list as shown in FIG. 4 by reading and combining the table frame and the hotel information from each of the dedicated files according to the search result, and
On the monitor 2a.

When a desired hotel name is clicked in the list of FIG. 4, the operation of the designation means 215 causes a jump to the top page of the hotel (FIG. 5). When the user clicks on the area mark, the link function unit 213a of the display unit 213 jumps to the map screen of the hotel. By clicking the back button at the bottom of the screen,
You can return to the top page.

The display of "select from area list" is for selecting a desired area name from the area-specific indexes. When a desired area name is selected by clicking this display portion, a list of hotel names is displayed by the operation of the list function section 213d of the display means 213. The list is the same as the list shown in FIG. Similarly,
It is created each time. If no hotel is found in the desired area, a message to that effect is displayed.

The display of "select by hotel name" is for selecting a desired character from the index in the order of AA. Then, by clicking this display portion and selecting a desired hotel name, the list function section 2 of the display means 213 is displayed.
A list of hotel names is displayed by the action of 13d.
The reason why the list is displayed in this way is that there are hotels having the same name, such as hotels in the series, which are obtained by adding the area name. The list is created each time, similarly to the list shown in FIG. If the desired hotel name cannot be found, a message to that effect is displayed.

The vacancy status storage means 17 is, for example, as shown in FIG.
The vacancy status as shown in (a) and (b) is stored. In actual hotel reservations on the day, due to the time of check-in, check-out, etc., for example, if a reservation is made between 18:00 and 22:00 on the day, two days can be reserved for the day and the next day. It's too late for the next day 18
If you make a reservation by the time, you can only make a reservation for the next day. In addition, since reservation on the day cannot be made after 22:00 on the day, for example, "If you want to reserve the day after 22:00 on the day,
OO Please call the hotel directly. , Etc. may be displayed. The vacancy status shown in FIGS. 9A and 9B is created in advance by the creation unit 113 in accordance with the actual situation of the hotel reservation, but is linked to the local time by the change unit 115. It switches automatically. That is, when the page of the availability is called on the monitor 2a of the personal computer 2,
The calling time is 22 from 18:00 on the day of the reservation
Until time, the reservation screen of (a) is displayed,
If it is from 22:00 on the day to 18:00 the next day, the reservation screen of (a) disappears and the reservation screen of (b) is displayed. In this way, the reservation screens (a) and (b) appear alternately with different dates.

That is, FIG. 9A shows a page in which a reservation screen for a call of the A hotel selected from the list in FIG. 4 from 18:00 to 22:00 on the day is displayed in a calendar, from top to bottom. , "If you make a reservation, press the (Reservation) button, enter the required items and submit the form.", "If you receive it successfully at the secretariat, the approval number will be sent . ", ... are displayed. Below that, reservation conditions for two days are displayed in a table format. In this table, for example, for each "day" and "room type", "number of rooms" and "fee" that are vacant are displayed, and a "reservation" button is displayed in the "reservation!" ing. When the "reservation" button is clicked, a reservation is made by the functions of the button function unit 213b of the display unit 213 and the reservation unit 21. Further down the table,
"◎ Location XX ward, Fukuoka city, 5 minutes walk from XX subway station"
Hotel information such as "◎ telephone" is displayed, and when a "view map" button on the right side is clicked, a hotel stored in the map storage unit 15 in advance by the function of the link function unit 213a of the display unit 213. A map showing the nearest means of transportation etc. is read out and the monitor 2 of the personal computer 2
a is displayed on the screen of FIG. Therefore, from the content of this page, the applicant is on the day (2000
Information such as the vacancy status for two days from February 8, 2000) to the next day (February 9, 2000).

FIG. 9B is a page showing a calendar display of a reservation screen for a call from the hotel A selected in the list of FIG. 4 from 22:00 on the current day to 18:00 on the following day. Below, the same operational precautions as (a) are displayed. Below that, the reservation conditions for one day are displayed in a table format. In this table, for example, for each "day" and "room type", "number of rooms" and "fee" that are vacant are displayed, and a "reservation" button is displayed in the "reservation!" ing.
When this "reservation" button is clicked, display means 213 is displayed.
By the function of the button function part 213b and the reservation means 21,
It is designed to make a reservation. Further below the table, the same hotel information as in (a) and a “view map” button are displayed, but are omitted here. Therefore, from the contents of this page, the applicant can find the next day (2000
Information such as the vacancy status for one day (February 9).

The reservation format storage means 19 stores a reservation form as shown in FIG. 10, for example. In the figure, under the title of "A Hotel Accommodation Plan Page", "Notes * If you submit the application form, an approval number will be issued ....", "Reservation * If you have a member number Please fill in only the column of light blue (encircled with a broken line here for convenience) .... "is displayed, and below it, the input fields of" Member number "and" Applicant name "are box format Is displayed in. If you are a member,
When a member number and a name are input, the function of the box function unit 213c of the display unit 213 automatically displays members corresponding to the fields of "sex", "address", "telephone number", and "mail address". Is made.

Further, under “Accommodation Hotel”, “Check-in”, “Check-out”, “Room type and number of reservations”, “Number of guests including you”, and “Charge” are automatically entered. A predetermined item is displayed. Of these,
Each column of "check-in", "check-out", and "fee" is automatically displayed. It is to be noted that a column for inputting a companion name may be provided.

Below this, there is a free entry column "Please fill in if you have any message." For example, "Breakfast is required" or "Parking is required." Items other than the above-mentioned predetermined items can be entered. Further below, a "Send" and "Cancel" button are displayed.

Therefore, the applicant can input a predetermined item on the monitor 2a of the personal computer 2 while confirming the reservation items, and click one of the above-mentioned "send" and "cancel" buttons when the input is completed. It is supposed to. Here, when the “send” button is clicked, the operation of the judgment means 217 of the reservation means 21 causes
It is determined whether or not the number of input rooms is smaller than the number of vacant rooms. If the operation of the reception unit 219 determines that the number of input rooms is larger than the number of vacant rooms, the PC 2 A display indicating that reservation is not possible is displayed on the monitor 2a, and if it is determined that the input number of rooms is smaller than the number of available rooms, a reservation is accepted.

At this time, a screen for confirming the input contents (for example, a screen in which predetermined items are entered in FIG. 10) appears by the operation of the confirmation means 221. If the required items such as “applicant name”, “address”, “email address”, and “number of guests” have not been entered, for example, “red is a required item” in red, and the format of the e-mail address is incorrect. In such a case, for example, a message such as "The format is incorrect. Please enter as Job@beam.ne.jp" is displayed.

As a result of the confirmation by the applicant, if there is an error in the contents, the correction means 223 operates to return to the previous screen, correct the contents, and then transmit.
If there are no errors, they are sent immediately.

Then, by the operation of the issuing means 225, the approval number is issued, and a page for notifying the applicant of the completion of the reception as shown in FIG. 11, for example, is displayed. The reservation is confirmed at the same time as the issuance of the approval number, and the contents of the reservation are stored in the reservation status storage means 27.

In FIG. 11, the approval number "8046" is issued, but this approval number is individually issued to prevent duplicate approval at the hotel. Under the approval number, an explanation such as "Your name and approval number are required at check-in. Please tell the front desk." In addition, this approval number may be separately transmitted by e-mail or FAX. On the other hand, in the case of cancellation, a message such as "Canceled. Please wait for another use." Appears on the screen of the monitor 2a of the personal computer 2.

Hereinafter, the operation of the present system will be described with reference to FIG.

First, the host computer 1 of the present system
And the like, and turning on a browser, which is a program for connecting to the Internet, on each of the personal computers 2 to 4 and logging in to the system, the monitor 2a of the personal computer 2 is displayed as shown in FIGS. An initial screen such as the top page as shown appears (step S1). The applicant selects a desired hotel on this initial screen (step S3).

Then, a page showing the vacancy status as shown in FIG. 9 appears (step S5). When "View Map" is clicked on this page (YE in step S7)
S), a map near the hotel is displayed (step S)
9). On the other hand, if not clicked, the process proceeds to the next step. Then, when the guest room at the desired date and time is selected and the "reservation" button is clicked (YES in step S11), a page in a reservation format as shown in FIG. 10 is displayed (step S13).

The applicant inputs predetermined items of the reservation format on the monitor 2a of the personal computer 2 (step S).
15). Then, when the "send" button below the page is clicked (YES in step S17), a page for confirming the input items in the reservation format is displayed (step S19). As a result of your review,
If there is no error (NO in step S21), it is transmitted (step S23), and the application work ends. on the other hand,
If there is an error as a result of the confirmation (YES in step S21),
Returning to step S13, the reservation format is corrected.

On the other hand, when no reservation is made in step S11 (NO), when no transmission is made in step S17 (NO)
Ends the work.

When the above operation is completed, the reservation result is stored in the reservation status storage means 27. Thereafter, the user is logged out of the system, and the Internet connection between the personal computer 2 and the host computer 1 is released.

The program for the hotel reservation method constituted by the above steps can be recorded and stored on a readable recording medium such as a flexible disk, or can be installed on another computer.

The number of rooms that can be reserved on the day is provided by the hotel on a daily basis. According to the present embodiment, the vacancy status including the number of rooms that can be reserved on the day is stored in the vacancy status storage means 17. After being stored in an updatable manner, the vacancy status is read out from the vacancy status storage means 17 in response to a request from the personal computer 2, and is immediately determined when the guest room is reserved on the screen of the monitor 2 a of the personal computer 2. Therefore, the same-day reservation of the hotel is confirmed in a timely manner. In addition, the number of reserved rooms is subtracted from the number of rooms included in the availability stored in the availability storage unit 17 so that the availability storage unit 1 is subtracted.
Since the stored contents of 7 are updated, the reservation of the hotel on the day is determined according to the reservation situation that changes every moment. In other words, the applicant of the hotel reservation can immediately see the remaining number of rooms in the hotel by simply looking at the screen of the monitor 2a of the personal computer 2 on hand, and how much more reservations can be made on the day. The hotel can be quickly and reliably booked on the day of the hotel.

Since the above-mentioned reservation on the day improves the efficiency of the use of the guest rooms of the hotel, the hotel may set a usage fee lower than the normal price, and as a result, the usage value is also available to the guests. Things. Therefore,
The present invention that enables such day-of-the-day reservations will benefit both hotels and guests.

In the above embodiment, the case of the Internet connection has been described, but a connection or the like which can be reserved from a portable telephone which is another network may be used.
In the case of such a connection, communication is performed between the mobile phone and the host computer 1. However, since the data transfer is performed in the compression mode, the mobile phone and the host computer 1 perform communication according to the mode. It is necessary to have a compression / decompression function. In addition, since there is a restriction on screen display due to the use of a small display of a mobile phone as a monitor, it is necessary to prepare a corresponding screen.

Further, only the host computer 1 may be configured without using a network. In that case,
The operator operates the host computer 1 in response to an application by telephone or facsimile or the like, but the operator can deal with the request even in this case. You can make a timely hotel reservation.

The initial screen is not limited to those shown in FIGS. 3 and 4, but may be, for example, the following.

Here, the initial screen storage means 13 stores the information in FIG.
8 is stored. FIG. 5 shows a top page of a home page on the Internet, which is first read out on the monitor 2a in response to a request from the personal computer 2 for the applicant. In the figure,
A map of the whole country is displayed below the title and description,
You can click on the desired area from this map. Now, for example, when the user clicks on “obtained net Fukuoka”, a jump to the area top page as shown in FIG. 6 is made.

FIG. 6 is a screen for selecting a hotel in Fukuoka. The screen displays "select by budget", "select by map", "select by area", and so on. Now, for example, if the user clicks on the display part of “select on map”, a map of Fukuoka as shown in FIG. 7 is displayed.
Here, when a desired area is clicked, the map is enlarged and displayed. Now, for example, Hakata Station
If the area around Nakasu is clicked, as shown in FIG. 8, the map of the area is enlarged and displayed, and the hotel is displayed with a symbol in the map. You can then click on the hotel symbol on this enlarged map. Now, for example, when the symbol A of "A hotel" is clicked, the display jumps to the page of the hotel reservation screen (FIG. 9). In addition, there is a display of "return to the top page" below the pages in FIGS. 7 and 8, and by clicking this display portion, it is possible to return to the top page shown in FIG. . Such a sequential selection method is convenient because, for example, when it is difficult for the applicant to remember the application conditions, area name, and hotel name on one side, the applicant can remember while gradually narrowing down the selection.

In the above embodiment, the hotel reservation has been described. However, it is considered that the present invention can be applied to other reservations on the same day. For example, a train ticket reservation, a theater ticket reservation, and the like.

[0065]

As is clear from the above description, according to the first, ninth and tenth aspects of the present invention, the number of rooms that can be reserved on the day is provided by the hotel on a daily basis. Therefore, after the number of rooms that can be reserved on the day is stored in the storage means, the number of rooms that can be reserved on the day is read out from the storage means at the request of the customer terminal and monitored by the customer terminal. When a guest room is reserved above, the reservation is immediately confirmed, and the hotel reservation can be confirmed in a timely manner.
As a result, it is possible to make a reservation on the day of the hotel according to the reservation situation that changes every moment.

It should be noted that since the reservation on the day is for improving the use efficiency of the guest rooms of the hotel, the hotel may set a usage fee lower than the normal fee, and as a result, the usage value is also low for the passenger. There is something. Therefore, the present invention that enables such a reservation on the day brings benefits to both hotels and guests.

Further, the storage means stores the number of rooms that can be reserved on the same day for each of a plurality of hotels, so that the rooms that can be reserved on the same day for each hotel are stored in the storage means. Can be done.

Further, as in claim 3, a search means for searching for a hotel according to the contents of a reservation request, and the number of rooms which can be reserved on the day of the searched hotel on the day are read out from the storage means, And a display means for displaying at least one or more guest rooms on the monitor so that the number of guest rooms can be designated, so that a hotel for which reservation is desired can be easily found.

Further, as in claim 4, when there are a plurality of hotels searched by the search means, the display means displays the searched hotels based on the prepared hotel information prior to the display. Since the list is displayed and one of the listed hotels is selectively displayed on the monitor of the customer terminal, a list of hotels according to the search result can be obtained. Also, the storage capacity is very small as compared with the case where the list is stored in advance, which is economical.

Further, as set forth in claim 5, there is provided a subtraction means for updating the storage content of the storage means by subtracting the number of guest rooms for which the reservation has been accepted from the number of guest rooms stored in the storage means. Therefore, the hotel reservation applicant can immediately see how many reservations can be made from the number of remaining rooms in the hotel simply by looking at the monitor screen, and quickly and reliably check the reservation status on the day of the hotel Reservations can be made.

Further, as in claim 6, a confirmation means for confirming the reservation contents when accepting the reservation, and a correction for correcting the reservation contents when it is confirmed that there is an error in the reservation contents. Means and an issuing means for issuing an approval number when it is confirmed that the contents of the reservation are correct, so that the hotel reservation can be made more reliable. In particular, the duplicate reservation is eliminated by issuing the approval number.

Further, as set forth in claim 7, a change means for changing the number of guest rooms stored in the storage means in conjunction with a local time calendar at the location of the hotel is provided. According to the calendar, the number of rooms that can be reserved on the day
If you prepare in units such as when you make a reservation from too late to 22:00 and when you make a reservation from 22:00 on the day to 18:00 the next day, you can make a reservation on that day in that unit, and hotel reservation It will be in line with the actual situation.

Further, as set forth in claim 8, there is provided setting means for setting the number of rooms that can be reserved on the day and storing the number in the storage means, so that the hotel can use the setting means to determine the number of rooms that can be provided. It can be set easily.

Further, according to the eleventh aspect of the present invention,
After the number of rooms that can be reserved on the day is stored in the storage unit, the number of rooms that can be reserved on the day is read from the storage unit and the room is reserved on the monitor of the customer terminal at the request of the customer terminal. Then, the reservation is immediately confirmed, and the hotel reservation on the day can be confirmed in a timely manner. As a result, it is possible to make a reservation on the day of the hotel according to the reservation situation that changes every moment.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of an embodiment of a hotel reservation device of the present invention.

FIG. 2 is a conceptual diagram of a system including the apparatus.

FIG. 3 is a diagram showing an example of a screen (initial screen).

FIG. 4 is a diagram showing an example of a screen (initial screen).

FIG. 5 is a diagram showing an example of a screen (initial screen).

FIG. 6 is a diagram showing an example of a screen (initial screen).

FIG. 7 is a diagram showing an example of a screen (initial screen).

FIG. 8 is a diagram showing an example of a screen (initial screen).

FIG. 9 is a diagram showing an example of a screen (vacancy status screen), wherein FIG.
The vacancy status when a reservation is made by 22:00 on February 8, 2000 is shown.
This shows the vacancy status when making a reservation by 18:00 on February 9, 2000.

FIG. 10 is a diagram showing an example of a screen (reserved format screen).

FIG. 11 is a diagram illustrating an example of a screen (reservation acceptance completion screen).

FIG. 12 is a flowchart showing the operation of the present system.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Host computer (hotel reservation apparatus, management side computer) 2-4 personal computers (customer side terminal etc.) 2a-4a monitor 11 management means 111 registration means 113 creation means 115 change means 117 setting means 13 initial screen storage means 15 map storage Means 17 Vacancy status storage means (storage means) 19 Reservation format storage means 21 Reservation means 21a Reservation program storage means 211 Search means 213 Display means 213a Link function part 213b Button function part 213c Box function part 213d List function part 215 Designating means 217 Judging means 219 Receiving means 221 Checking means 223 Correcting means 225 Issuing means 25 Subtracting means 27 Reservation status storage means 37 Transmission / reception control means (first and second output means) 41 ROM 43 RAM 45 CPU 51 Monitor 53 Keyboard 55 mouse

Claims (11)

[Claims] 1. A device for receiving a hotel reservation in response to a request for a same-day reservation for staying on the day of an application from a customer-side terminal provided with a monitor, provided on a daily basis from the hotel. Storage means for storing the number of guest rooms that can be reserved on the day, and in response to a request from the customer terminal, read out the number of guest rooms from the storage means to enable reservation on the monitor of the customer terminal. First output means for outputting to the customer-side terminal, determining means for determining whether the number of guest rooms reserved from the customer-side terminal is smaller than the number of guest rooms read from the storage means, When it is determined that the number of reserved rooms is larger than the number of read rooms, a display indicating that reservation is not possible is displayed on the monitor of the customer terminal, and the number of reserved rooms is read. Is determined to be less than the number of rooms And a second output means for outputting each display data to the customer terminal so as to receive the reservation and display the reception completion on the monitor of the customer terminal in the case. Hotel reservation equipment. 2. The hotel reservation apparatus according to claim 1, wherein said storage means stores the number of rooms that can be reserved on the day for each of a plurality of hotels. 3. A search means for searching for a hotel in accordance with the contents of a reservation request, and the number of rooms which can be booked on the day of the searched hotel is read out from the storage means, and at least one or more is read on a monitor of a customer terminal. 3. The hotel reservation apparatus according to claim 2, further comprising: display means for displaying the number of guest rooms in a specifiable manner. 4. When there are a plurality of hotels searched by the search means, the display means lists the searched hotels based on the prepared hotel information prior to the display, and displays the searched hotels. 4. The hotel reservation apparatus according to claim 3, wherein one of the hotels selected is displayed on a monitor of the customer terminal in a selectable manner. 5. A subtraction means for updating the storage content of the storage means by subtracting the number of guest rooms for which the reservation has been accepted from the number of guest rooms stored in the storage means. The hotel reservation device according to any one of claims 1 to 4. 6. A confirmation means for confirming the contents of a reservation when accepting the reservation, a correcting means for modifying the contents of the reservation when it is confirmed that there is an error in the contents of the reservation, and a correction means for confirming the contents of the reservation. 6. The hotel reservation apparatus according to claim 5, further comprising: issuance means for issuing an approval number when the confirmation is made. 7. The apparatus according to claim 1, further comprising changing means for changing the number of guest rooms stored in said storage means in conjunction with a local time calendar at a hotel location. Hotel reservation equipment. 8. The hotel reservation apparatus according to claim 1, further comprising setting means for setting the number of guest rooms that can be reserved on the day and storing the number in the storage means. 9. A method for receiving a hotel reservation in response to a request for a reservation on the day of the day of application from a customer terminal equipped with a monitor, the method being provided on a daily basis from the hotel. The number of guest rooms that can be reserved on the day is stored in the storage means, and upon request from the customer terminal, the number of guest rooms is read out from the storage means and can be reserved on the monitor of the customer terminal. Output to the customer terminal so as to determine whether or not the number of rooms reserved from the customer terminal is smaller than the number of rooms read from the storage means. If it is determined that the number of the read rooms is larger than the number of read rooms, a display indicating that reservation is not possible is displayed on the monitor of the customer terminal, and it is determined that the number of reserved rooms is smaller than the number of read rooms. If it is done, accept the reservation Both hotel reservation method, characterized in that the output of each of the display data so as to perform the display of the reception completion on the monitor of the customer side terminal to the customer side terminal. 10. A readable recording medium recording a program for a method of accepting a hotel reservation in response to a request for a same-day reservation for which a stay is desired on the day of an application from a customer terminal equipped with a monitor, The number of guest rooms that can be reserved on the day, which is data provided by the hotel on a daily basis, is stored in the storage means, and upon request from the customer terminal, the number of guest rooms is read out from the storage means and the customer terminal is read. Outputting to the customer terminal so that reservation can be made on the monitor of the device; and determining whether the number of rooms reserved from the customer terminal is smaller than the number of rooms read from the storage means. And if it is determined that the number of reserved rooms is greater than the number of read rooms, a reservation impossible display is displayed on the monitor of the customer terminal, and the number of reserved rooms is Read above If it is determined that the number of rooms is less than the number of guest rooms, receiving the reservation and outputting each display data to the customer side terminal so as to display completion of reception on the monitor of the customer side terminal; and A readable recording medium storing a program for a hotel reservation method, comprising: 11. Information exchange is performed between a customer terminal and a management computer via a network, and the information communication is used to request accommodation on the day of the application date from the customer terminal. In addition, the management computer is a system for accepting hotel reservations, the customer terminal is provided with a monitor capable of displaying images, and the management computer is data provided by the hotel on a daily basis. Storage means for storing the number of guest rooms that can be reserved on the day, and at the request of the customer terminal, read out the number of guest rooms from the storage means so that the customer terminal can be reserved on a monitor of the customer terminal. First output means for outputting to the device; determining means for determining whether the number of guest rooms reserved from the customer terminal is smaller than the number of guest rooms read from the storage means; If it is determined that the number of rooms is greater than the number of read rooms, a display indicating that reservation is not possible is displayed on the monitor of the customer terminal, and the number of reserved rooms is greater than the number of read rooms. When it is determined that the number is small, the second output means for receiving the reservation and outputting each display data to the customer terminal so as to display the completion of reception on the monitor of the customer terminal. A hotel reservation system characterized by being provided.