JP2001243304A - Request-response type facility information read reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To distribute the requirement information from a user through the Internet to all contract facilities corresponding to the requirement in a request target area, to mediate a responding requirement so that the user can acquire it, and to establish a reservation when requirements on both sides are matched. SOLUTION: The user is connected to a dedicated site 12 and inputs request items onto a request form 13. The inputted form 13 is received by a request service server 20 and registered in a data base 21. The server 20 sorts the registered information by area and conditions, generates request information 23 and distributes it to a contract facility terminal 31. The contract facility reads the request information 23, inputs required items onto an attached form 32 for reply and registers it in a data base group 21. The server 20 generates an answer list indication 14 by ID by selecting the destination out of the information on the registered form 32 corresponding to the user ID. The user reads the answer list indication 14 by ID, selects any facility out of it, reads the details and reserves the facility.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention allows a customer to freely set and register conditions such as an accommodation facility and a restaurant desired by himself / herself using the Internet. By distributing to all facilities that have concluded contracts in advance, business opportunities are evenly provided to contracted facilities in the same area, and customers are provided with answers that suit their preferences from multiple answers that meet their needs A request-response facility information browsing reservation that realizes an ideal sightseeing and leisure reservation system that enables you to select and make reservations on the spot and automatically obtain a wealth of regional information registered in advance in the database. It is about the system.

[0002]

2. Description of the Related Art In recent years, the number of Internet users has been rapidly expanding.
The demands of customers, such as accommodation facilities and restaurants, have also become diverse. On the other hand, the conventional reservation system on the Internet merely transmits uniform information and announces a uniform service in accordance with a fixed form of the system. In addition, collection of customer information using the Internet has been attempted by various techniques, but all of these techniques have been considered with priority given to convenience on the side of viewing the collected information.

[0003] As a conventional system for relaying between customer's request information and a company or the like who wants to obtain the request information, for example, a system disclosed in Japanese Patent Application Laid-Open No. H11-66168 is known. The main purpose of the travel agency, which browses the request information collected using the Internet, is to statistically grasp the requests of an unspecified number of customers and utilize them in marketing and product planning. Collecting customer information may lead to the development of product plans that better meet customer needs over time,
It is not a technology for responding to the request of each customer who inputs the request information each time.

[0004] In addition, in the above-mentioned conventional system, the contractor who uses the request information is not a facility such as a ryokan that directly responds to the request, but a mediation travel agency. It was a combination of hand-held products, and it was difficult to respond to customers' requests in detail.

[0005] In addition, a home page provided on a conventional Internet server is used for unilateral transmission of information, and the amount, quality and timing of information transmission are largely different from those required by customers. In the field of reservation services in particular, since the amount of information on facilities and services that can be viewed on the server site is relatively small, sufficient comparison of facilities and services cannot be conducted. In the service, it is not realized that only the customers who need the information that they really need are sufficiently viewed or distributed.

That is, in the current Internet environment, a travel agency, an accommodation facility, and an accommodation reservation-related service site each present one-sided information, and the customer has to rely on chance to find the information he or she needs. Also, each piece of information found is in its own format, making it difficult to compare and contrast. As a result, the customer has to select the information that he / she finds closest to his / her request from the information thus found, and has to compromise on the difference between the request and the current state.

On the other hand, accommodation facilities on the service providing side also have a limit in attracting customers to their own sites, and also provide information on what the customers actually want, and who should provide their own services. There was no mechanism to see if it should be appealing. Therefore, many accommodation facilities have to accept the package plan of the contracted travel agency.

Therefore, an object of the present invention is not to collect and create a database of customer's request information, but to allow the customer's request information to be quickly browsed by a contract facility corresponding to the information.
In order to promptly provide the answer to the customer, and to provide detailed request information on the accommodation etc. of the customer, which could only be obtained indirectly with the conventional technology, To distribute directly to the contracted facilities.

[0009]

Means for Solving the Problems and Actions / Effects The demand response type facility information browsing reservation system according to the present invention for achieving the above object uses the Internet for terminals of a plurality of members and terminals of a plurality of contract facilities. A system for distributing information of a request, an answer, and a reservation by being connected via a terminal, wherein a request input from a terminal of one of the terminals of the plurality of members to a request input site of a predetermined server on the Internet. Request information distributing means for distributing information by e-mail to terminals of one or more contract facilities selected according to the content of the request information of the plurality of contract facilities, and It has a regional information database in which related regional information is recorded, and receives e-mails from terminals of one or more contract facilities among the selected one or more contract facilities. For a predetermined period of time, and creates a comprehensive information list in which the answer information is added with the regional information related to the contracted facility obtained from the regional information database, and the comprehensive information list is stored in a predetermined server on the Internet. Display on the general information list display site,
An information list creating means for notifying, by e-mail, the completion of the creation of the general information list to the terminal of the member who has input the request information, and the request information authenticated with a password among the terminal of the member connected to the general information list display site A general information browsing permitting means for permitting only the terminal of the member who has input the information to browse the general information list, and one or a plurality of contracts which have responded to the general information list display site from the terminal of the member who has input the request information. When reservation procedure information for specifying a contract facility of the facilities desired to be reserved is inputted, a reservation notifying means for notifying the reservation information by e-mail to the terminal of the contract facility specified by the inputted reservation procedure information, It will be equipped.

[0010] In this system, if a plurality of customers who have Internet terminals become members in advance and obtain passwords, the request information distributing means will transmit one of the terminals of the plurality of members. The request information input from the member's terminal to the request input site of the predetermined server on the Internet is electronically transmitted to one or more contract facility terminals selected according to the content of the request information among the plurality of contract facilities. Distribute by e-mail, the information list creating means has a regional information database recording regional information relating to each of the plurality of contracted facilities, and one or more contracted facilities of the selected one or more contracted facilities For example, a response from an e-mail from a terminal is accepted only for a predetermined period of time, such as one day, and the response information obtained from the regional information database is included in the response information. A comprehensive information list to which the regional information related to the contracted facility is added is created, and the comprehensive information list is displayed on a comprehensive information list display site of a predetermined server on the Internet, and the completion of the creation of the comprehensive information list is requested information. Is notified by e-mail to the terminal of the member who has input the request, and the comprehensive information browsing permission means only transmits to the terminal of the member who has input the request information authenticated with a password among the terminal of the member connected to the general information list display site. A contract facility that permits viewing of the comprehensive information list and that the reservation notifying means requests from the terminal of the member who has input the request information to the comprehensive information list display site to make a reservation among the one or more contract facilities that responded When the reservation procedure information for specifying the reservation procedure is entered, the reservation information is sent to the terminal of the contracted facility specified by the entered reservation procedure information by e-mail. To knowledge.

[0011] Therefore, according to the system of the present invention, it is possible to provide a customer with a consistent system for collecting, browsing, selecting / deciding, and making a reservation within a certain period of time. In addition, contracted facilities can be provided with opportunities to announce the existence of potential customers, confirm the detailed requirements of each customer, appeal their own services in a way that matches them, and offer business opportunities to receive reservations .
In other words, unlike the conventional method of collecting information unilaterally presented on the Internet, it is possible to provide services that make full use of the immediacy and interactivity of the Internet, and to provide information in magazines and books. Can be obtained at the same time that a plurality of valid answers can be obtained at the same time and the facility can be reserved immediately after selecting a facility to be reserved, which cannot be obtained by the conventional method of collecting and inquiring by telephone.

In the system of the present invention, when the information list creation completion notifying means receives a response from the selected one or more terminals of the contracted facilities, the information waiting time included in the request information is set to the response waiting time. Set to a predetermined time, immediately after the expiration of the predetermined time, to notify the presence or absence of a response to the terminal of the member who transmitted the request information,
When an answer is given, a method of connecting to the comprehensive information list display site may also be notified.

[0013] According to such a system, by including the response waiting time (time limit from inputting the request to obtaining the response) in the request information, the member can collect information with good timing leading to actual reservation action. Will be possible.

In the system of the present invention, when the request information distributing means distributes the request information from the terminal of the one member to the terminals of the selected one or more contract facilities by e-mail, At the same time, the fact that the request information has been delivered to the contract facility may be notified by facsimile.

According to such a system, the contract facility, which has the Internet environment but dials up the terminal via a general telephone line, may miss the information distributed by e-mail, does not distribute the information. Since such fact can be known by facsimile, it is possible to effectively prevent such a contracted facility from losing an opportunity to respond.

On the other hand, in the system of the present invention, at least one of the request information distribution means, the information list creation completion notifying means, and the reservation notifying means communicates with the contract facility based on the selection of the contract facility. A facsimile may be used instead of the electronic mail or together with the electronic mail for communication between them.

According to such a system, a contracted facility that has an Internet environment but dials up a terminal via a general telephone line or a contracted facility that is not accustomed to sending and receiving e-mails receives a reservation. Loss of opportunity can be more effectively prevented.
In such a case, the answer sent by facsimile from the contracted facility may be determined automatically by the system by allowing only those that are easy to distinguish, such as fixed phrases and check marks, or may be read by a person. May be manually input to the system.

[0018]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of a request response type facility information browsing reservation system according to the present invention. In FIG. 1, reference numeral 10 denotes the Internet, 11 denotes a user terminal connected to the Internet, and 20 denotes a book terminal. The request service server, which is composed of a normal computer and is always connected to the Internet, constitutes a request information distribution unit, an information list creation unit, a comprehensive information browsing permission unit, and a reservation notification unit of the system of the embodiment. The connected contract facility terminal 31-2 indicates a facsimile (FAX) device of the contract facility which is connected to the Internet via a general telephone line and is always operating. Here, the request service server 20
In addition to having a dedicated site 12 constantly connected to the Internet 10, it has a database group 21 for recording request information, selecting contract facilities, and delivering information to the contract facilities, and a reservation history database 27 described later. I have.

FIGS. 2 to 5 are explanatory diagrams illustrating the operation of the system according to the present embodiment in a time-series manner. In the system of the present embodiment, a user (of an unspecified number of general customers is registered in advance for a service using the system and becomes a member, and becomes an ID (registration number unique to the user) and a password required for authentication. First, in step 201 of FIG. 2, the person who has acquired the Internet accesses (connects) the dedicated site 12 of the request service server 20 from his / her terminal 11 using the Internet 10, and in step 202, Enter the acquired ID and password, and
At 203, authentication is received from the request service server 20.

After performing the member authentication, the request service server 20 displays the request form 13 on the screen of the user terminal 11 in step 204. Request Form 13
As shown in FIG. 6, in addition to the user's request input items,
It has an area selection field for selecting an area to which a user's request is to be delivered. In step 205, the user first selects a target area, then inputs other desired contents using check items and text entry fields, and operates the send button on the screen of the user terminal 11 to input the desired area. The completed request form 13 is transmitted to the request service server 20. At this time, the user can set a time limit (answer waiting time) until the answer is obtained. If there is no setting by the user, a predetermined period such as seven days is set as the time limit.

At step 206, the request service server 20, which has received the input request form 13, records the contents of the request in the request form 13 in a request information database as shown in FIG. Then, using the database group 21, in step 207, the request information is selected in accordance with the target area selected on the request form 13 and the condition specified on the request form 13, and in step 208, Out of contract facilities (accommodations, restaurants, etc. with which a service contract has been previously made with the service operator using this system), contractors of all contract facilities corresponding to the requested information The request information 23 is generated to the contractor to the user of the system.

After generating the request information 23 addressed to the contractor, the request service server 20 immediately transmits the FAX information 22 indicating that the request information 23 has been delivered to the contractor in step 209-1 as shown in FIG. Is generated and transmitted to the facsimile machines 31-2 of all contract facilities corresponding to the request information, and the contract facility is notified to the contractor, and at the same time, step 210-1 is performed.
Then, the request information 23 addressed to the contractor is distributed by e-mail to the terminals 11 of all contract facilities corresponding to the request information. In step 209-2, the contractor recognizes the arrival of the request information 23 addressed to the contractor by receiving the FAX information 22, activates the terminal 11 of the contract facility, and transmits the contents of the request information 23 to the contractor. Confirm.

In this way, the contractor successively receives request information individually issued from a plurality of members and distributed from the request service server 20, and obtains request information suitable for its own facility, and particularly, its own facility. Select the desired information to be appealed, and in step 211, fill in the reply form 32 attached to the requested information 23 addressed to the contractor as shown in FIG. Enter the points and reply to the request service server 20 by e-mail. The reply form 32 has a unique confirmation reference number, and when a user makes an inquiry later, it is easy to find out which reply the contractor and the user are talking to each other. Contract facility terminal 11
In step 212, the request service server 20, which has received the input reply form from, records the reply contents in the reply database shown in FIG.

The contract facility selects the method of distributing information and responding in advance at the time of the contract, so that the notice FA
Request information to receive a list of request information 23 and reply form 32 by fax instead of receiving distribution of X
Write in the reference number of 23, take out the details of each request information by FAX, write the answer in the reply form 32 and fax
, A reply can be sent to the operating company of the present system. In that case, the operating company of the present system substitutes the input of the answer to the request service server 20.

At the same time as the expiration of the above-mentioned time limit, which is a response waiting time set by the user or a predetermined period, the request service server 20
At 213, from the member ID of the record in the request information database,
For each user who transmitted the original request information, the information recorded in the reply database is selected, and in step 214, an answer list display is generated for individual users, and then, as shown in FIG. An e-mail 24 is sent to the terminal 11 of the user who has transmitted the requested information to which the reply has been made, with the content notifying that the reply has been made. The e-mail 24 is provided with an answer list display button (link button) connected to the received user-specific answer list site 14, and the user clicks the link button in step 216 and clicks the link button in step 217. , Member ID and password, the request service server 20 proceeds to step 218
Then, in step 219, the answer list display 14 for the request information for the user generated from the database is displayed on the screen of the user terminal 11.

At step 220-1, the user who has viewed the answer list display 14 clicks the detailed information button 15 provided as necessary for each answer to display the detailed detailed information 16 for each facility on the screen. You can browse. Note that the format and content of the detailed information 16 are prepared in advance from basic information to advanced coverage sightseeing articles by selecting a contractor from options and are updated as necessary. If the user browses the contents and finds an answer that meets the request, the user proceeds to step 220-
In 2, the user operates the reservation button 17 attached to the detailed information 16 and the answer list display 14 to display the reservation screen 18. Reservation screen
The accommodation conditions selected by the user are displayed on 18. After confirming the accommodation conditions in step 221, the user clicks the execute button provided on the reservation screen 18 to transmit the reservation procedure information 19 and Execute

Thus, the request service server 20
Receives the reservation procedure information 19 from the user terminal 11 and records it in the reservation history database 27 in step 222, while generating the reservation confirmation information 25 addressed to the user who executed the reservation in step 223-1, The reservation confirmation information 25 is transmitted to the user terminal 11 by e-mail. With the distribution of the e-mail, the user's reservation operation is completed. As shown in FIG. 5, the request service server 20 identifies the contractor corresponding to the user's reservation request from the reservation procedure information 19 at the same time as the generation of the reservation confirmation information 25, and proceeds to step 223-2. Then, it generates reservation information 26 addressed to the contractor having the same contents as the reservation confirmation information 25, and distributes the reservation information 26 by fax to the FAX device 31-2 of the applicable contractor. By this FAX distribution, the contractor's reservation accepting action is completed. The reservation information 26 addressed to the contractor may be distributed to the terminal 31 of the contract facility by e-mail.

After that, the request service server 20
The contents of the reservation history database 27 are sorted according to the accommodation dates, and the reservation histories are tabulated for each contracted facility in step 223-3 based on the accommodation data 28 from the first day to the last day of each month, and in step 224, Generates a summary list (charging data to the contractor), and confirms the contents of the FA
It is delivered to the X device 31-2 at a timing preset by the operator of the present system. Contractor, Step 225
Confirm the contents of the distributed monthly tally list and send a confirmation to the operator of this system. The operator of this system records the contents of this confirmation note in the reservation history database 27 in step 226. Request service server 20
Is based on the history of the reservation history database 27,
In step 7, a bill is generated by calculating the facility information browsing and reservation reception service usage fee for each contractor.

[0029]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The system according to the embodiment of the present invention described above allows a contractor, a service provider, to provide his / her own service most effectively and to appeal to individual customers in response to various requests from customers. This is a system that offers the greatest benefit to both the customer who is notified of the service and the contractor who provides the service. Therefore, it is possible to provide effective systems in all service industries because it is possible to pick up the potential needs of customers who could not be picked up by the conventional uniform service announcement and also to appeal the personality of the service provider side, but As an embodiment of the above-mentioned system, a reservation system for a ryokan is taken up.

In the reservation of an inn, the above-mentioned system is utilized as an intermediary between the request information of general customers and the notification information on the inn side. The operating company that operates this system has concluded a contract to use this system with a number of inns that wish to view the individual customer's individual request information, appeal their services for that request, and accept reservations. For general customers, a member ID and password will be issued in exchange for registration of name, address, contact telephone number, e-mail address and the like. General customer membership registration is necessary to add the guest's name, contact information, etc. when sending reservation information to the inn, and to prevent loss of the opportunity to receive reservations at the inn due to mischief. Things.

First, the operating company of the present system sets up a home page as an interface with the customer on the request service server 20 connected to the Internet. Terminal via interface to this homepage
By connecting 11, general customers register as members,
You can get your ID and password, enter your request, browse the reply information, and book a ryokan that meets your needs. On the other hand, the inn registers the individual detailed information in advance, so that the user can browse the information on his or her own service as necessary.

The user connects to the homepage of the operating company on the Internet with the terminal 11 and displays the request form 13 using the ID and the password. The contents of the form are selectable for items that are the greatest common divisor (destination areas, etc.) according to the service content of the inn with which the usage contract was signed and the request of the registered user, and detailed items are handled in a descriptive manner. . By using the description type, it is possible to collect request information that does not fit into the standard form from the user, and the inn is given a chance to appeal to the user with a flexible response.

The present system generates a list of request information for each destination and distributes the list to all contracted inns in the corresponding area within a predetermined time. According to the number of contracted inns and the tendency of the user's request, the setting of the delivery destination can be set such as only the area, the area, and other basic conditions (for example, location conditions such as the sea and mountains).

The present system, when delivering desired information, has an Internet connection environment but uses a general line for dial-up connection, so that a contracted inn that may miss the delivered information will not lose opportunity. For this reason, it is possible to send a notification by facsimile to the facsimile device 31-2 of the contracted inn at the same time as the distribution of information. The contracted ryokan sees the notification FAX, starts up the terminal 31, browses the request information distributed by e-mail, appeals to the request that matches its service, and replies to make a reservation.

A contracted inn with a small number of people who can use the Internet connection environment can select FAX as a communication method from browsing of requested information to replying. In this case, the content of the reply is input to the database by the operator of the operating company of the present system.

For the reply, a reply form 32 attached to the request information is used. This form is pre-assigned with a reservation reference number added to each request information, and is used later when the user directly inquires at the inn. For example, it plays the role of specifying request information and reply.

The input content of the reply form is mainly a response to the content of the request, and it is assumed that the basic selection items are "present". Then, answer "How can you respond?" The replies are recorded in a dedicated reply database, and when the time limit set by the user has expired, this system lists all the replies accumulated up to that time, and provides a dedicated Display as a site (page).

At the time of expiration of the time limit, a notification with a link button for displaying a dedicated page is delivered to the user by e-mail only when there is a reply.
Thus, for example, users connected from the workplace can connect to the dedicated page and check the result only when there is a reply without worrying about the time, and connect from ordinary households via dial-up connection The user who has done this may check for incoming mail when the time limit set by the user has passed.

The user clicks the link button of the e-mail with a mouse operation or the like, inputs an ID and a password on a dedicated page, and displays a list of answers to the requests made by the user on the terminal 11 (usually a personal computer possessed by the user). ) On the screen. In the list, basic information including the accommodation fee is displayed, and a user who wants to see more detailed information can use the detail display button to see detailed information on an individual inn. The contents of the detailed information are registered in the database using a pattern selected by the contracted inn from a plurality of patterns in advance, and can be updated as necessary. By making it possible to select from a plurality of patterns, "recommended points" different for each inn can be effectively appealed.

The user who has found the answer to the request operates one of the reservation buttons provided on both the answer list and the detailed information page to display the reservation screen. On the reservation screen, the response content from the inn is displayed again as confirmation of the reservation content, and after confirming this, the user finally executes the reservation by operating the execution button. In response to the execution of the reservation, the present system immediately returns an e-mail of the reservation confirmation information, and simultaneously distributes the reservation information to the inn by fax.

Information on the executed reservation is recorded in a reservation history database, and is tabulated for each contracted inn. The request service server 20 checks the tally list for each ryokan once a month on a preset date to the contract ryokan for confirmation.
AX, and the operating company uses this list as a statement,
Calculate the commission and charge it to the contracted inn.

As described above, by using the present system, even a user who has not used the inn much before can express his / her request in his / her own words and send it to the inn. In response to user requests, appeal can be made in a form that makes use of the individuality of each inn. The list of answers to individual requests is a custom-made catalog for the user, and an advertisement with a very high hit rate for the inn. On the other hand, the operating company can accumulate request information of a large number of users by handling a large number of requests, and reflect the accumulated information in the basic settings of the request form 13 so that the user can acquire information over time. Can provide more convenient services, and the inn can read market trends from these basic settings.

The present invention is not limited to the inn reservation shown in the above embodiment, but is also effectively used for business types corresponding to fine customer demands such as restaurants and banquet halls, and transactions between companies that require individual correspondence. Have the potential to create new business formats.

[Brief description of the drawings]

FIG. 1 is a configuration diagram illustrating an embodiment of a request response type facility information browsing reservation system according to the present invention.

FIG. 2 is a first part of an explanatory diagram illustrating the operation of the system of the embodiment in a time-series manner.

FIG. 3 is the next part of the above explanatory diagram.

FIG. 4 is the next part of the above explanatory diagram.

FIG. 5 is the last part of the above explanatory diagram.

FIG. 6 is an explanatory diagram showing an example of a request form in the system of the embodiment.

FIG. 7 is an explanatory diagram showing a structure of a request information database in the system of the embodiment.

FIG. 8 is an explanatory diagram showing an example of a reply form in the system of the embodiment.

FIG. 9 is an explanatory diagram showing a structure of a reply database in the system of the embodiment.

[Explanation of symbols]

 10 Internet 11 User terminal 20 Request service server 31 Facility terminal 31-1 Facility fax machine

Claims (4)

[Claims] 1. A system which is connected to terminals of a plurality of members and terminals of a plurality of contract facilities via the Internet and distributes information of requests, answers, and reservations, wherein: The request information input from the terminal of one member to the request input site of the predetermined server on the Internet is obtained by selecting one or more contract facilities selected according to the contents of the request information among the plurality of contract facilities. Request information distribution means to distribute to terminal by e-mail (20)
Having a regional information database that records regional information relating to each of the plurality of contracted facilities, and responding by e-mail from a terminal of one or more contracted facilities of the selected one or more contracted facilities. It accepts only for a predetermined time, creates a comprehensive information list in which the response information is added with the regional information related to the contracted facility obtained from the regional information database, and stores the comprehensive information list in a comprehensive An information list creating means (20) for displaying the information on the information list display site and notifying the terminal of the member who has input the request information of completion of the creation of the comprehensive information list by e-mail, and connecting to the comprehensive information list display site The general information that allows only the terminal of the member who has input the request information authenticated with the password among the member terminals to browse the general information list Information browsing permission means (20), and reservation procedure information for specifying, from the terminal of the member who has input the request information, the comprehensive information list display site, the contracted facility which is desired to be reserved among the one or more contracted facilities answered A request notification type facility information browsing reservation system comprising: a reservation notification means (20) for notifying the terminal of the contracted facility specified by the inputted reservation procedure information of the reservation information by e-mail. . 2. The information list creation completion notifying means (20).
When accepting a response from the selected one or more contract facility terminals, the response waiting time included in the request information is set to the predetermined time, and immediately after the predetermined time expires, the request information is 2. The request response type facility according to claim 1, wherein the terminal of the member who transmitted the request is notified of the presence or absence of a response, and when the response is received, the method of connecting to the comprehensive information list display site is also notified. Information browsing reservation system. 3. The request information distributing means (20), when distributing request information from the terminal of the one member to the terminals of the selected one or more contract facilities by e-mail, simultaneously transmits the request information to the contract facility. 3. The request response type facility information browsing reservation system according to claim 1, wherein the request information is notified by facsimile. 4. The request information distribution means (20), the information list creation completion notification means (20), and a reservation notification means (20)
At least one is based on the selection of the contract facility,
Instead of the email for communication with the contract facility,
3. The request response type facility information browsing reservation system according to claim 1, wherein a facsimile is used together with the electronic mail.