JP2001061021A - Method and system for information and acquiring telephone recording information by electronic mail and information recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily and surely inform a subscriber about call transmission/ reception recording and/or speech recording and to allow the subscriber to acquire the recordings. SOLUTION: In a system configuration consisting of subscriber terminals 2, 7, an exchange processing section 4, a TCP/IP network 5 and a public line network 6, recorded call transmission/reception recording information and/or speech information or incomplete call transmission reception information are generated and automatically delivered to a predetermined electronic mail address in a form of an electronic mail immediately after a prescribed time or at a designated time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of transmitting and receiving call record information (call time, call number and call number) and / or call record information (call time and billing information) to a predetermined e-mail address. The present invention also relates to a method and system for notifying / acquiring, by e-mail, telephone record information to be automatically notified after a predetermined time or at a designated time, or to be transferred for arbitrary access to a mail server, and a system and information recording medium.

[0002]

2. Description of the Related Art Conventionally, during access to the Internet by a small general-purpose computer or during incoming / outgoing calls by a telephone or a facsimile machine, control of a busy state of an incoming call is performed by an exchange or a private branch exchange. That is, the incoming call to the same line is under the busy control, and the incoming call to the small general-purpose computer or the telephone terminal accommodated in the line is not performed. The exchange is, for example, an analog public telephone network (PST).
In N), a telephone exchange connection sequence such as reception of a selection signal, translation of a number, selection of an outgoing line selection link, transmission of a call signal, detection of a response, and closing of a communication path is processed.

In this case, while the line is being used, it is not possible to obtain the outgoing / incoming time and the outgoing telephone number by the outgoing telephone number notification service for another incoming call. Further, the call record information (outgoing call time and billing information) is generally notified by a telephone network administrator, for example, once a month, along with the call charge, by a recording paper. Therefore, other incoming calls are unknown while the line is in use, and the call record information is not known until a call bill is received from the telephone network administrator (telephone company).

[0004] In order to solve such inconvenience, an example in which a telephone is connected to an exchange and controlled, and telephone directory data registered in the exchange and call record information managed by a telephone network administrator are read and displayed. Are known (for example, Patent No. 2)
No. 725675, "Phone with automatic dial function", gazette example).

[0005]

However, in the above conventional example, other incoming calls during use of the line are unknown, and
Call records are not known until a call bill is received. Further, in the conventional example of the gazette, although call record information can be displayed, it cannot be displayed on a general-purpose telephone. In other words, a dedicated phone is required,
This is inconvenient because the call record information can be displayed only by performing the display operation from the telephone side.

The present invention has been made to solve the above-mentioned problems in the prior art, and includes calling / incoming record information (calling / incoming time, calling / incoming telephone number) and / or call record information (incoming / outgoing call time, billing information). ) Is automatically notified to a predetermined e-mail address immediately or after a fixed time or at a specified time, or is transferred to an arbitrary access to a mail server, so that the subscriber can easily and reliably acquire the information in a short time. It is an object of the present invention to provide a method and system for notifying / acquiring telephone record information by e-mail, which makes it easier for subscribers to manage call recording and communication costs, and to provide a system and an information recording medium.

[0007]

In order to achieve the above object, a method for notifying / acquiring telephone record information by e-mail according to the present invention is to provide an e-mail notification of telephone record information in a switching device accommodating a telephone terminal. Recording the call record information including call time and call time and call number and / or call record information including call time and charge information; and recording the call record information and / or Or automatically notifying the call record information to a predetermined e-mail address immediately, after a fixed time, or at a designated time.

[0008] Uncompleted incoming / outgoing call information in a busy state or no response in which the incoming / outgoing call record information and / or call record information cannot be obtained is prepared, and the incomplete incoming / outgoing call information is immediately or immediately sent to a predetermined e-mail address. Automatic notification after a certain time or at a specified time.

The recorded outgoing / incoming call record information and / or call record information and incomplete outgoing / incoming call incoming / outgoing call information are transferred for arbitrary access from an e-mail terminal.

The telephone record information notification / acquisition system of the present invention notifies and obtains telephone record information from an exchange accommodating a telephone terminal by e-mail, and obtains call origination / reception times and transmission / reception telephone numbers. An exchange processing means for recording the call record information and / or call time including the call time and call information including the billing information; and transmitting and receiving the call record information and / or the call record information recorded by the exchange processing means to a predetermined electronic device. An e-mail communication means for automatically notifying a mail address immediately, after a fixed time, or at a designated time is provided.

The exchange processing means creates incomplete call information in which call record information and / or call record information cannot be obtained, and the incomplete call information is transmitted to the e-mail communication means immediately or in a fixed manner. A predetermined e-mail address is automatically notified after a time or at a designated time.

[0012] Further, a configuration is provided in which the information of incomplete call origination / incoming / outgoing for which no call record information and / or call record information recorded in the exchange processing means can be obtained is transferred to an arbitrary access from an electronic mail terminal. There is.

Further, the exchange processing means and the electronic mail communication means are provided in an exchange or a private branch exchange.

The exchange processing means and the e-mail communication means in the exchange or private branch exchange, which process connection line exchanges and record transmission / reception record information and / or call record information, And a computer that performs control for automatically notifying the incoming / outgoing call record information and / or call record information to a predetermined e-mail address immediately or after a fixed time or at a designated time.

The information recording medium of the present invention records call record information including call time and call time and call number and / or call record information including call time and call information, and records the recorded call record. A program for automatically notifying information and / or call record information to a predetermined e-mail address immediately or after a fixed time or at a designated time; and a busy state or a call state where call record information and / or call record information cannot be obtained. It has a program for creating incomplete incoming / outgoing call information of a response and automatically notifying it to a predetermined e-mail address immediately or after a fixed time or at a specified time, and stores any or a combination or all of this program. ing.

The method and the system for notifying / acquiring telephone record information by e-mail according to the present invention provide the recorded call / receipt record information and / or call record information to a predetermined e-mail address immediately or for a predetermined time. Automatically notify later or at a specified time, and automatically notify a busy state or no response incomplete incoming / outgoing call information by e-mail immediately or after a fixed time or at a specified time.

As a result, the subscriber can be notified of the call record information and / or the call record information easily and reliably in a short time.
In addition, the subscriber can acquire it. That is, when the subscriber desires the call record information and call record information,
Or, it can be obtained immediately. Therefore, it is easy for the subscriber to manage the call recording and communication costs.

[0018] The information recording medium of the present invention is a general-purpose package software for storing a control program of a processing procedure for automatically notifying the incoming / outgoing call record information and / or the call record information to the e-mail address immediately or after a fixed time or at a designated time. It is provided for mounting a computer that controls a mail server such as an exchange or a private branch exchange.

As a result, in particular, the present invention can be easily implemented by a computer for controlling an exchange or a private branch exchange.

[0020]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of a method and a system for notifying / acquiring telephone record information by e-mail according to the present invention; FIG. 1 is a block diagram showing an embodiment of a method and system for notifying / acquiring telephone record information by e-mail according to the present invention and an information recording medium according to the embodiment.

In FIG. 1, this example is provided with a subscriber terminal 2 such as a telephone, a facsimile machine, a PC terminal via a modem, and an ISDN terminal.

Further, in this example, the subscriber terminal 2 is accommodated through a telephone line, and is provided in an exchange or a private branch exchange, and the call record information (call time, call number) and / or call record information are provided. (Outgoing / incoming call time, billing information) is automatically notified to the destination e-mail address immediately or after a fixed time or at a specified time, or is equivalent to an exchange or private branch exchange for transferring by accessing a mail server. It has an exchange processing unit 4 that performs the processing. Further, a TCP / IP network (intranet, Internet, extranet, or only the Internet as appropriate) 5 which is composed of PSTN, ISDN, etc. and accommodates the provider, and PSTN,
It comprises a public line network 6 such as an ISDN and a subscriber terminal 7 accommodated in the public line network 6.

The exchange processing unit 4 includes an exchange 41 for processing the connection line exchange and an implementation of the present invention (the transmission / reception record information and / or the call record information and the incomplete transmission / reception information are immediately transmitted to the destination e-mail address). Or a computer 42 storing a control program for automatically notifying after a certain time or at a designated time, or executing a process of transferring for an arbitrary access to the mail server, and for transferring and storing electronic mail. Mail server 43.

In this configuration, the computer 42
In addition, a program for implementing the present invention is installed. The embodiment of the present invention automatically transmits the incoming / outgoing call record information / outgoing / incoming call time, outgoing / incoming telephone number, call record information / outgoing / incoming call time, and billing information to the destination e-mail address immediately or after a fixed time or at a designated time. This is notified or transferred through an optional access to the mail server 43.

Next, the operation of this embodiment will be described. The subscriber terminal 2 and the subscriber terminal 7 make or receive a call through the exchange processing unit 4 and the public line network 6. This transmission or reception is performed by a conventional operation.

The exchange 41 of the exchange processing unit 4 processes a telephone exchange connection sequence such as reception of a selection signal, translation of a number, selection of an outgoing line selection link, transmission of a call signal, detection of a response, and closing of a communication path.

Next, a case will be described in which the outgoing call record information (outgoing time, outgoing telephone number) and the call record information (outgoing call time, billing information) according to the embodiment of the present invention are immediately and automatically notified by e-mail. . FIG. 2 is a flowchart showing a processing procedure for immediately and automatically notifying the transmission record information and the call record information to the destination e-mail address.

Referring to FIGS. 1 and 2, the exchange 41 of the exchange processing unit 4 detects a call from the subscriber terminal 2 to the subscriber terminal 7, and starts to generate call record information and call record information (step S10). , S11). After that, the exchange 41 analyzes the call and performs a call connection process to determine whether the subscriber terminal 7 has responded (step S12). If the subscriber terminal 7 responds in step S12, the exchange 41 waits until a call termination signal at the end of the call by this call is captured (steps S13 and S14).

When the call termination signal is captured, the subscriber terminal 2
Then, transmission record information relating to transmission to the subscriber terminal 7 is created (step S15). The outgoing call record information here includes the outgoing time (for example, 01:01), the outgoing telephone number (for example, 02-003-0004) information, the call record information, and the outgoing call time (for example, 01:01 to 01). : 0
3) and record billing information. This billing information records the calculation result of the billing system based on the telephone number and the district / talk time, for example, a talk time of 4 minutes / 40 yen.

Also, when the subscriber terminal 7 is busy or there is no response, it generates transmission record information as an incomplete transmission. This transmission record information is stored in a storage device (not shown) provided in the exchange 41, for example.

Thereafter, the exchange 41 transfers the transmission record information to the computer 42 (step S16). The computer 42 determines whether the subscriber has subscribed to the e-mail notification service (step S17). If the user has subscribed to the e-mail notification service in the process of step S17 (Yes), the e-mail address (for example, abcde @ .xyz.n) given to the subscriber
e. jp) is extracted (step S18).

The computer 42 controls the mail server 43 to activate the e-mail protocol, and connects to the transfer destination e-mail address via the TCP / IP network 5, the public line network 6, and the exchange processing unit 4. If the line connection is successful, the call record information transferred from the computer 42 is transferred (step S19). As a result, the outgoing call record information (the outgoing time, the outgoing telephone number, the outgoing call time, and the billing information) for each outgoing call is transmitted to the Internet (TCP / IP).
It is immediately and automatically notified through the network 5). Also, in the case of busy or no response, the information of the outgoing call time and the outgoing telephone number which is the incomplete call is transmitted to the Internet (TCP / I
It is immediately and automatically notified through the P network 5).

Here, the transmission record information is immediately and automatically notified for each transmission, but it is also possible to automatically notify the transmission information after a fixed time or at a predetermined time.

Next, a case where the incoming call record information (the incoming time and the incoming telephone number) is notified by e-mail will be described.
FIG. 3 is a flowchart showing a processing procedure for immediately and automatically notifying the incoming e-mail to the destination e-mail address.
In FIGS. 1 and 3, the exchange 41 of the exchange processing unit 4 detects an incoming call from the subscriber terminal 7 to the subscriber terminal 2, and starts recording the record (steps S20 and S21). After that, the exchange 41 analyzes the incoming call from the subscriber terminal 7 and performs an incoming call connection process to determine whether the subscriber terminal 2 has responded (step S22). When the response is made in step S22, the exchange 41 waits until the end signal is received at the end of the call due to the incoming call (steps S23 and S23).
24).

When the end signal is received, incoming call record information is created (step S25). The incoming call record information here is information on the incoming call time (for example, 01:01) and the incoming telephone number (for example, 03-005-0006 notified from the public telephone network 6) by the calling side telephone number notification service. Also, incoming call record information is recorded as needed.
In this case, the incoming call time (for example, 02:02 to 02:
03) and accounting information (telephone number to accounting system (area / talk time)) (for example, talk time 3 minutes / 3
0 yen). Note that the record information of the incoming call time is useful when the head office or the like wants to know the charging information for the incoming call time from the branch office.

In addition, even when the subscriber terminal 2 does not respond, for example, in a busy state such as calling or talking, or no response, the above-mentioned incoming call record information as an incomplete incoming call is created. This incoming call record information is stored in, for example, a storage device (not shown) provided in the exchange 41.

Thereafter, the exchange 41 transfers the incoming call record information to the computer 42 (step S26). The computer 42 determines whether the subscriber has subscribed to the e-mail notification service (step S27). If the user has subscribed to the e-mail notification service in the process of step S27 (Yes), the e-mail address assigned to the subscriber (for example, abcde @ .xyz.n)
e. jp) is extracted (step S28).

The computer 42 sends the electronic mail address of the transfer destination via the TCP / IP network 5 to the computer 42.
(Step S2)
9). As a result, the incoming call record information (the incoming time, the incoming telephone number, and, if necessary, the incoming call time and billing information) for each incoming / outgoing call is immediately and automatically notified via the Internet (TCP / IP network 5). Also, when the receiving side is busy or no response, the incoming call record information of the incomplete call is immediately and automatically notified via the Internet (TCP / IP network 5).

Although the incoming call record information is immediately and automatically notified for each incoming call, it is also possible to automatically transfer the incoming call record information after a fixed time or at a predetermined time. In this case, the data is automatically transferred through the computer 42 after a predetermined time or at a finger time.

In this embodiment, the exchange processing unit 4 has been described with an example in which the exchange 41 and the computer 42 are provided separately. However, the control unit built in the exchange 41 executes the same control as the computer 42. You can do it. The outgoing / incoming call record information may be temporarily stored in a control unit built in the exchange 41 and then transferred to the mail server 43.

Further, in this embodiment, an example has been described in which the exchange processing unit 4 is provided with the exchange 41, the computer 42, and the mail server 43, but the present invention can be implemented in another distributed configuration in the same manner as described above. . For example, the configuration may be such that the computer 42 and the mail server 43 are separate devices, and are connected to the exchange 41 online. In addition, the exchange 41
Is a private branch exchange and other e-mail clients /
The computer 42 and the mail server 43 described above may be connected to the server system.

Further, in this embodiment, the entire information is transferred, but it may be transferred partially. In this case, it is necessary to set the partial information in the computer 42 as a service contract in advance.

[0043]

As is apparent from the above description, according to the method and system for notifying and acquiring telephone record information by e-mail according to the present invention, the recorded call record information and / or call record information are recorded.
Alternatively, the call record information is automatically notified to a predetermined e-mail address immediately or after a fixed time or at a specified time, and similarly, the busy or no response incomplete call information is immediately or fixed or after a specified time or at a specified time. Automatic notification.

As a result, the call record information and / or the call record information can be easily and reliably notified to the subscriber in a short time, and can be obtained when the subscriber wants to obtain it or immediately. Become. Therefore, it is easy for the subscriber to manage the call recording and communication costs.

In addition, if a company lends a telephone or a mobile phone to an employee or a user and sets an e-mail destination to the management department of the company, it can be used for analyzing the efficient use of the telephone. And can be used to understand the usage status. Also,
Can prevent private purposes.

Further, the information recording medium of the present invention automatically notifies the outgoing / incoming call record information and / or call record information to the e-mail terminal (general-purpose small computer) of the e-mail address immediately or after a fixed time or at a designated time. Alternatively, a control program for a processing procedure to be transferred in response to arbitrary access to a mail server is provided as general-purpose package software for mounting on a computer that controls a mail server such as an exchange or a private branch exchange.

As a result, in particular, the present invention can be easily implemented by a computer for controlling an exchange or a private branch exchange.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a method and system for notifying / acquiring telephone record information by e-mail according to the present invention, and an information recording medium according to an embodiment.

FIG. 2 is a flowchart showing a processing procedure for instantly and automatically notifying a call record and a call record to an electronic mail terminal in the embodiment.

FIG. 3 is a flowchart illustrating a processing procedure for instantly and automatically notifying an e-mail terminal of an incoming call record in the embodiment.

[Explanation of symbols]

 2, 7 subscriber terminal 4 exchange processing unit 4 5 TCP / IP network 6 public line network 41 exchange 42 computer 43 mail server

Claims (7)

[Claims] 1. A method for notifying / acquiring telephone record information in an exchange device accommodating a telephone terminal by e-mail, comprising: an outgoing / incoming call record information including an outgoing / incoming time, an outgoing / incoming telephone number, and / or an outgoing / incoming call time; Recording call record information including information; and automatically notifying the recorded call record information and / or call record information to a predetermined e-mail address immediately or after a fixed time or at a designated time. A method for notifying and acquiring telephone record information by e-mail. 2. A busy state or a no-response incomplete call information in which the call record information and / or the call record information cannot be obtained is created, and the incomplete call information is sent to a predetermined e-mail address. 2. The method for notifying / acquiring telephone record information by e-mail according to claim 1, wherein the notification is performed immediately, after a fixed time, or at a designated time. 3. A telephone record information notification / acquisition system for notifying and acquiring telephone record information from an exchange device accommodating a telephone terminal by e-mail and acquiring the call record information including a call origination / reception time and a transmission / reception telephone number. And / or exchange processing means for recording call record information including call time and call information and billing information; and immediately transmitting the call record information and / or call record information recorded by the exchange processing means to a predetermined e-mail address. Or an e-mail communication means for automatically notifying after a predetermined time or at a designated time, a telephone record information notification / acquisition system comprising: 4. The exchange processing means creates incomplete call information in which call record information and / or call record information cannot be obtained, and the incomplete call information is transmitted by the e-mail communication means.
5. The method for notifying / acquiring telephone record information by e-mail immediately or automatically after a predetermined time or at a specified time to a predetermined e-mail address. 5. The telephone record information notification / acquisition system according to claim 4, wherein said exchange processing means and electronic mail communication means are provided in an exchange or a private branch exchange. 6. An exchange for processing a connection line exchange and recording transmission / reception record information and / or call record information as exchange processing means and electronic mail communication means in the exchange or private branch exchange; A computer for performing control for automatically notifying the recorded outgoing / incoming call record information and / or call record information to a predetermined e-mail address immediately or after a predetermined time or at a designated time; and an outgoing / incoming call recorded under the control of the computer. The telephone record information notification / acquisition system according to claim 7, further comprising: a mail server for transferring the record information and / or the call record information immediately or after a predetermined time or at a designated time. 7. Recording of incoming and outgoing call time information, outgoing and incoming call record information including an incoming and outgoing call telephone number and / or outgoing and incoming call time, and call record information including billing information, and the recorded outgoing and incoming call record information and / or call record are recorded. A program for automatically notifying information to a predetermined e-mail address immediately or after a fixed time or at a specified time, and a busy state where no call record information and / or call record information can be obtained or an incomplete call with no response An information recording medium characterized by storing a program for generating information and automatically notifying a predetermined e-mail address immediately or after a predetermined time or at a designated time, and any, a combination or all of the program.