JP2001043441A - Room charge and time retrieving system in japanese-style or western-style hotel by guest's operation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a room charge and time retrieving system in a Japanese- style or Western-style hotel by a guest's operation which allows a guest to utilize a room without anxiety by enabling the guest to know at a desired time a room charge to be paid and a room usable time during which the guests is permitted to stay in the room within a time and an estimate which he/she is permitted to use, when he/she utilizes the room of Japanese-style or Western- style hotel. SOLUTION: In the room charge and time retrieving system in a Japanese- style or Western-style hotel by a guest's operation, which is provided with a terminal operation machine having a display, a room charge is output- displayed by inputting a room utilizing time desired by the quest and a room utilizing (utilizable) time is output-displayed by inputting a room charge (estimate) desired by the guest. In addition, the room charge is additionally output- displayed by inputting a room leaving time desired by the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an inn / hotel room charge / time search system operated by a customer.
In particular, when a guest uses a guest room at a ryokan or hotel, the guest room can be used with confidence within the time and budget allowed by the customer.
The hotel's room charge / time search system.

[0002]

2. Description of the Related Art Conventionally, a customer who uses a guest room at a ryokan or a hotel has to pay a discount on how much the room usage fee will be for his / her desired room usage time, or for his / her desired room extension usage time. How much is the extra room charge?
In many cases, guests stay overnight while feeling uneasy about how long the room can be used for the room usage fee (payment fee) within the budget allowed by the user.

[0003] In such a case, the customer makes an inquiry to the front desk, so that it is troublesome to go to the front desk or make an inquiry by telephone, and such an operation is difficult depending on time. There are things.

[0004]

SUMMARY OF THE INVENTION The present invention solves the above-mentioned problems in the use of guest rooms at inns and hotels and allows customers to use guest rooms at inns and hotels. Within the limits of the time and budget, and to know at any time the room usage fee to be paid and the room usage time when the stay is allowed, so that customers can use the room with confidence. It is an object of the present invention to provide a guest room usage fee / time search system for inns and hotels by customer operation.

[0005]

Means and Effects for Solving the Problems The invention of the present application is a customer-operated inn that solves the above problems.
The invention described in claim 1 relates to a guest room use fee / time search system for a hotel or hotel, which is provided with a terminal operation device having a display, and which is used in a guest room use charge / time search system for a hotel. A customer characterized in that a guest room use fee is output and displayed by inputting a desired room use time, and a guest room use time is output and displayed by inputting a customer's desired room use fee. This is a system for searching for room usage charges and time for inns and hotels by operation.

Since the invention described in claim 1 is configured as described above, in this system for searching for a guest room usage fee and time of a ryokan or hotel by customer operation, a customer who uses a guest room of a ryokan or hotel is used. However, by operating the terminal operating device by himself and inputting the desired room usage time, the room usage fee is output and displayed on the display of the terminal operating device.

[0007] As a result, the customer can know the room usage fee for the desired room usage time at any time and without any need for inquiries to the front desk. We can use guest room in peace.

Further, in this system, a customer who uses a guest room of a ryokan or a hotel operates a terminal operating device by himself and inputs his / her desired room use fee. The output is displayed on the display of the operating device.

As a result, the customer can know the room use (possible) time for his / her desired room use fee (payment fee budgeted for the room use) at any time as desired. You can use your room with confidence during this time.

[0010] Further, by configuring the invention according to claim 1 as described in claim 2, by inputting the customer's desired room leaving time, the room usage fee is further output on the display of the terminal operating device. To be displayed.

As a result, the customer can know the room usage fee for the room leaving time desired by the customer at any time as desired, so that the customer can use the guest room with confidence until the room leaving time.

Further, by configuring the invention according to claim 1 or 2 as described in claim 3, the room use charge / time search system of the inn / hotel stores the expiration of the room use time or the room use time. Means are provided for notifying that the arrival time is approaching.

[0013] As a result, the customer can know in advance by the notification means that the expiration of the guest room use time or the approach of the guest room exit time is approaching.
Until this room use time is full or this room leaving time,
The guest rooms can be used more safely.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment (Embodiment 1) of the invention described in claims 1 and 2 of the present application shown in FIGS. 1 to 6 will be described below. FIG. 1 is a perspective view of a ryokan / hotel entrance to which the guest room operation charge / time search system according to the customer operation in the first embodiment is applied, and FIG. 2 is a guest room selection / use system and the guest room use of FIG. FIG. 3 is a diagram showing an image displayed on a large monitor, and FIG. 4 is a diagram showing an image displayed on a large monitor. A diagram that also contains information, FIG.
FIG. 6 is a diagram showing an enlarged image of a selected guest room displayed on a large monitor, and the image also includes customer information.
FIG. 6 is a diagram in which the display of the customer information screen of FIG. 5 has been changed to a screen for searching for room usage fee / time.

The inn / hotel guest room charge / time search system according to the customer operation in the first embodiment is mainly used for business / leisure together with the inn / hotel room selection / use system utilizing customer management which will be described below. Used in Japanese inns and hotels. In this business / leisure inn / hotel, the front desk staff has been significantly reduced, and the customer can perform the check-in / check-out procedure exclusively by using the room selection and use system and the automatic payment machine in this embodiment. Can do it.

In such an inn / hotel, FIG.
As shown in FIG. 1, a panel support base 2 having a touch-type operation panel 3 at an upper portion is disposed on a floor surface of an entrance (front lobby) 1 immediately after entering an entrance door. A large monitor 4 is attached to the upper part of the wall behind the panel support 2.

The touch operation panel 3 includes a large monitor 4
The display has a display on which the same image as the image displayed on the display is reduced and constitutes a terminal operating device in the present system. As shown in FIG. This large monitor control computer 5 is connected to a central computer 9 in the front desk, and the customer operates the touch operation panel 3 to select a guest room preferred by the customer and check-in. It is possible to execute a procedure and search for the room usage fee and the room usage time.

First, when the customer performs a check-in operation on the touch-type operation panel 3, the signal is sent to the large monitor control computer 5 via a communication line, and the large monitor control computer 5 is operated. , The internal state of all vacant guest rooms of the inn / hotel (the internal room structure, floor plan, furniture layout, lighting conditions, etc.) is repeatedly displayed at appropriate time intervals by updating the screen ( (See FIG. 3).

The vacancy status of all the guest rooms of the inn / hotel is constantly grasped by the guest room management computer 10 which comprehensively manages the status of the guest rooms. , Through the central computer 9, the guest room management computer
From 10, the vacancy status of the guest room is taken into the large monitor control computer 5, and the large monitor control computer 5 sends the internal status of the vacant guest room as a digital signal to the large monitor 4 together with the room number and usage fee. Can be

At the same time, on the large monitor 4, a message "Please insert a card into the card reader if you have a member's card" is displayed. If the customer is a registered member, follow this message. By inserting the member's card into the card insertion slot 12 provided adjacent to the touch-type operation panel 3, various kinds of recorded customer information are displayed on the large monitor 4 and the display of the touch-type operation panel 3 ( (See FIG. 4).

Since all information relating to registered members is stored in the customer management computer 6, when the customer inserts a member's card into the card insertion slot 12, the card reader 7 reads the customer's registration number, and this is read. When sent to the central computer 9 via the large monitor control computer 5, the central computer 9 fetches the customer information stored in the customer management computer 6 from the corresponding customer registration number and sends it to the large monitor control computer. 5 and the large monitor control computer 5 sends the same to the large monitor 4 to update the screen. In FIG. 2, the customer management computer 6
Is shown separately from the central computer 9, but in practice, its functional unit can be built in the central computer 9.

Such customer information includes a discount rate of the usage fee of each vacant guest room reflecting the past usage status of the guest room by the customer, the customer's birthday, and various personal information such as Memorial Day. . For example, "30% OFF" for a specific guest room according to the past guest room use results
And a discount display of the usage fee. Also, when the date is a customer's birthday, the same display can be performed.

Further, such customer information includes a current service point rank reflecting the past guest room use status by the customer. For example, service points such as “50 points” are provided and displayed for a specific guest room according to the past guest room use results. Further, a display of the accumulated points “265” up to the present is displayed. As the rank of the service point, a rank of ruby, opal, platinum, emerald, diamond, or the like is provided according to an increase in the number of points.

Further, in such customer information, as shown in FIG. 4, identification of a guest room (bold frame) and an unused room (no bold frame) by the customer in the past is made. The number of rooms remaining until all rooms have been used is displayed.

The large monitor 4 and the display of the touch-type operation panel 3 display the internal state of the empty room as described above,
When the guest room information such as the usage fee and the customer information are displayed, the customer refers to these display contents and determines the most advantageous and the most preferred empty guest room on the touch-type operation panel 3 display. By touching the vacant guest room in the displayed video, selection can be made.

In this case, depending on the customer, it may be possible to prioritize or exclude entry into each vacant room. For example, depending on the age of the customer, the number of people, the combination of gender, etc., there may be rooms that are more suitable for customers and rooms that are not.

For this reason, the large monitor control computer 5 selects a guest room more suitable for the customer based on the customer combination information input by the customer performing a check-in operation on the touch panel 3. Then, these guest rooms can be preferentially displayed on the large monitor 4. As a result, rooms that are less suitable for the customer are excluded.

When the guest room preferred by the customer is selected in this way, the selected guest room number, usage fee, internal situation, various customer information, etc. are displayed on the large monitor 4 and the touch-type operation panel 3. Is displayed in a close-up (see FIG. 5),
Press the "Enter" button to confirm.

As shown in FIG. 5, the thus-determined customer's preferred room usage fee is divided into a break, a stay, and a unit time extension, as shown in FIG. Although displayed above, some customers may wish to use the guest room in more detailed time units, and in this case, it is desired to display the room use fee for the total use time. In addition, some customers may want to use a guest room within a budget allowed by the customer. In this case, it is desired to display the maximum possible room use time for the budget.

In order to respond to such customer's request,
After the “enter room” button is pressed and the guest room preferred by the customer is determined, the screen displayed on the large monitor 4 and the display of the touch operation panel 3 is updated to the screen shown in FIG.

On this screen, the customer inputs the desired room use time via the touch-type operation panel 3 so that the room use fee is output and displayed. It is possible to know the room usage fee with respect to time.

If the customer wants to know the room charge for the desired room use time,
Press the "Yes" button in response to the question "Do you want to confirm the fee?" Then, when the customer touch-operates the touch-type operation panel 3 and inputs, for example, "5" for five hours, which is the room usage time desired by the customer, "3000" of $ 3000, which is the room usage fee, is output. You. Then, the customer presses the “OK” button to confirm the selection, and if not, presses the “NO” button.
Again, the user inputs the desired room use time next to the customer.

Further, on this screen, the customer inputs the desired room exit time (time) desired by the customer on the touch operation panel 3.
, The guest room usage fee is output and displayed, so that the customer can know the room usage fee for the room leaving time desired by the customer.

When the customer wants to know the room usage fee for the room leaving time desired by the customer,
Press the "Yes" button in response to the question "Do you want to confirm the fee?" Then, when the customer touches the touch-type operation panel 3 and inputs, for example, “6” and “30” at 6:30, which is the customer's desired room exit time,
“6000” of $ 6000, which is the room usage fee, is output. Then, the customer presses the "OK" button to confirm the selection, and if not, presses the "NO" button and again inputs the next desired room exit time after the customer.

Further, on this screen, the guest can use the guest room by inputting the desired room use charge (payment fee budgeted for the use of the guest room) via the touch-type operation panel 3. Since the appropriate room use time is output and displayed, the customer can know the room use time for the desired room use charge.

When the customer wants to know the room use time for the room charge desired by the customer,
In response to the "Do you want to check availability?"
Press the "Yes" button. Then, when the customer touch-operates the touch-type operation panel 3 and inputs, for example, "5000" of $ 5000, which is the room usage charge (budget) desired by the customer, the room usage time in which the room can be used is 6 Since "6" of the time is output, the customer presses the "OK" button to confirm the selection, and if not, presses the "NO" button and again selects the room desired next to the customer. Enter the usage fee.

As described above, when the guest room preferred by the customer and the accommodation pattern desired by the customer are finally determined, the guest room key outlet 13 provided below the touch-type operation panel 3 is used to output the guest room. The key is ejected, and the customer receives the key, thereby completing the check-in procedure. If the customer is not satisfied with the room and accommodation pattern,
The user presses the "quit" button to return to the screen of FIG.

The central computer 9 stores the guest room number and the accommodation pattern selected by the customer via the large monitor control computer 5, so that the central computer 9 provides the customer with the information via the inn / hotel management system (not shown). It can be notified that the room use time has expired or the guest room exit time is approaching. It is to be noted that the presence or absence of this notification can be selected by the customer on the screen of FIG. In this case, it is possible to select how many minutes ago the notification is desired. The central computer 9 can also cause the automatic payment machine to execute the payment for the cost required for the guest to stay and take a break.

The computer 5 for controlling a large monitor
Is connected to the presence sensor 8, and when the presence sensor 8 detects a customer coming into the entrance 1,
The motion sensor 8 sends a signal to the large monitor control computer 5 to activate the large monitor control computer 5 and set it to a standby state.

Since the first embodiment is configured as described above, the following effects can be obtained according to the system for searching for the room use charge / time of a ryokan or hotel by customer operation. In the inn / hotel guest room charge / time search system according to the customer operation in the first embodiment, the customer using the inn / hotel guest room operates the touch-type operation panel 3 by himself / herself to select the desired guest room. By inputting the usage time, the room usage fee is output and displayed on the screen of the touch-type operation panel 3.

As a result, the customer can know the room usage fee for the desired room usage time before entering the guest room, so that the customer can use the guest room with confidence during this time.

In this system, a customer who uses a guest room at a ryokan or a hotel operates the touch-type operation panel 3 by himself / herself to select a desired room use fee (budget for guest room use). By inputting the (payment fee), the room use time during which the guest room can be used is output and displayed on the screen of the touch-type operation panel 3.

As a result, the customer can know the room use (possible) time for the room charge desired by the customer before entering the room, so that the customer can use the room with confidence during this time. Can be.

In this system, a customer who uses a guest room at a ryokan or hotel operates the touch-type operation panel 3 by himself and inputs his / her desired room exit time, thereby reducing the room use fee. The output is displayed on the screen of the touch operation panel 3.

As a result, the customer can know the room usage fee for the desired room exit time before entering the guest room, so that the customer can use the guest room with confidence until the exit time.

Further, in this system, a means is provided for notifying that the guest room use time has expired or the guest room exit time is approaching, so that the customer can be notified that the guest room use time has expired or the guest room exit time is approaching. This can be known in advance by the notification of the notification means, and the customer can use the guest room with more peace of mind until the guest room is fully used or the guest room is left.

Next, another embodiment (Embodiment 2) of the invention described in claims 1 and 2 of the present application will be described. In the system for searching for a guest room usage charge / time of a ryokan or hotel by a customer operation in the second embodiment, a push-button operation panel (not shown) is used instead of the touch-type operation panel 3 in the first embodiment. . The push button type operation panel is also provided with a display similar to the display of the touch type operation panel 3.

Therefore, instead of touching the touch-type operation panel 3, the customer performs the same operations as those performed through the touch-type operation panel 3 by pressing down the buttons of the push-button operation panel. can do.

The second embodiment is different from the first embodiment in the above points, but there is no difference in other points, so that the detailed description is omitted. The second embodiment can provide the same effects as the first embodiment.

In the first and second embodiments,
The guest room usage charge / time search system of the inn / hotel by the customer operation was executed through the touch-type operation panel 3 provided in the entrance 1, but is not limited to this, and the television provided in each guest room And a remote controller. The customer can operate the present system by operating the remote controller in the guest room. In this case, the television and the remote control function as a terminal operating device having a display.

Further, if the subsystem including the television and the remote controller is used in combination with the subsystem including the touch-type operation panel 3, the customer can make his or her desired request before and after entering the guest room. It is possible to know the room usage fee for the room usage time, the room usage fee for the desired room leaving time, and the room usage time for the desired room usage time, so that customers can use the room with more peace of mind. It can contribute to further improvement of customer service.

Further, in the first and second embodiments, the same image as the image displayed on the large monitor 4 is reduced and displayed on the display of the touch-type operation panel 3. The present invention is not limited to this. When a selection menu of a plurality of vacant rooms is displayed on the large monitor 4, only the room numbers of the vacant rooms may be displayed on the display of the touch-type operation panel 3. it can. This makes it easy for the customer to select a vacant room.

[Brief description of the drawings]

FIG. 1 is a diagram of a ryokan / hotel to which a system for retrieving guest room usage charge / time of a ryokan / hotel by a customer operation according to an embodiment (embodiment 1) of the invention described in claims 1 and 2 of the present application is applied. It is a perspective view of an entrance.

[Figure 2] Room selection and use system
It is a block diagram of the apparatus which comprises a time search system.

FIG. 3 is a diagram showing an image displayed on a large monitor.

FIG. 4 is a diagram showing an image displayed on a large monitor, wherein the image also includes customer information.

FIG. 5 is a diagram showing an enlarged image of a selected guest room displayed on a large monitor, wherein the image also includes customer information.

FIG. 6 is a diagram in which the display of the customer information screen of FIG. 5 has been changed to a screen for searching for room usage fee / time.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Entrance, 2 ... Panel support base, 3 ... Touch-type operation panel (terminal operating device with a display), 4 ... Large monitor, 5 ... Computer for large monitor control, 6
… Customer management computer, 7… Card reader, 8… Presence sensor, 9… Central computer, 10… Room management computer, 12… Card insertion slot, 13… Room key ejection port.

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[Procedure amendment]

[Submission date] September 21, 2000 (2009.2)
1)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Full text

[Correction method] Change

[Correction contents]

[Document Name] Statement

[Title of the Invention] Guest room operation fee / time search system for inns and hotels by customer operation

[Claims]

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an inn / hotel room charge / time search system operated by a customer.
In particular, when a guest uses a guest room at a ryokan or hotel, the guest room can be used with confidence within the time and budget allowed by the customer.
The hotel's room charge / time search system.

[0002]

2. Description of the Related Art Conventionally, a customer who uses a guest room at a ryokan or a hotel has to pay a discount on how much the room usage fee will be for his / her desired room usage time, or for his / her desired room extension usage time. How much is the extra room charge?
In many cases, guests stay overnight while feeling uneasy about how long the room can be used for the room usage fee (payment fee) within the budget allowed by the user.

[0003] In such a case, the customer makes an inquiry to the front desk, so that it is troublesome to go to the front desk or make an inquiry by telephone, and such an operation is difficult depending on time. There are things.

[0004]

SUMMARY OF THE INVENTION The present invention solves the above-mentioned problems in the use of guest rooms at inns and hotels and allows customers to use guest rooms at inns and hotels. Within the limits of the time and budget, and to know at any time the room usage fee to be paid and the room usage time when the stay is allowed, so that customers can use the room with confidence. It is an object of the present invention to provide a guest room usage fee / time search system for inns and hotels by customer operation.

[0005]

Means and Effects for Solving the Problems The invention of the present application is a customer-operated inn that solves the above problems.
Relates to a hotel room usage fee and time search system, the invention described in the claim 1, in inns and hotels rooms use charge-time retrieval system by customer operation with terminal operating device having a display, the customer The terminal operation
By operating the work machine, by entering the room use time desired by the customer, the room usage fee is output display, also, by entering the room usage fee desired by the customer, rooms available time is output display A guest room operation charge / time search system for a ryokan / hotel by a customer operation, characterized in that the system is operated by a customer.

Since the invention described in claim 1 is configured as described above, in this system for searching for a guest room usage fee and time of a ryokan or hotel by customer operation, a customer who uses a guest room of a ryokan or hotel is used. However, by operating the terminal operating device by himself and inputting the desired room usage time, the room usage fee is output and displayed on the display of the terminal operating device.

[0007] As a result, the customer can know the room usage fee for the desired room usage time at any time and without any need for inquiries to the front desk. We can use guest room in peace.

Further, in this system, a customer who uses a guest room of a ryokan or a hotel operates a terminal operating device by himself and inputs his / her desired room use fee. The output is displayed on the display of the operating device.

As a result, the customer can know the room use (possible) time for his / her desired room use fee (payment fee budgeted for the room use) at any time as desired. You can use your room with confidence during this time.

[0010] Further, by configuring the invention according to claim 1 as described in claim 2, by inputting the customer's desired room leaving time, the room usage fee is further output on the display of the terminal operating device. To be displayed.

As a result, the customer can know the room usage fee for the room leaving time desired by the customer at any time as desired, so that the customer can use the guest room with confidence until the room leaving time.

Further, by configuring the invention according to claim 1 or 2 as described in claim 3, the room use charge / time search system of the inn / hotel stores the expiration of the room use time or the room use time. Means are provided for notifying that the arrival time is approaching.

[0013] As a result, the customer, that the arrival of the expiration or room exit time of rooms available time is approaching, since it is known isosamples with the notification of the notification means, the customer, full this room use time or this Until the guest leaves the room, you can use the guest room with more peace of mind.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, FIG. 1 to an embodiment of the invention described in claim 1 to claim 3 of the present application illustrated in FIG. 6 (Embodiment 1) will be described. FIG. 1 is a perspective view of a ryokan / hotel entrance to which the guest room operation charge / time search system according to the customer operation in the first embodiment is applied, and FIG. 2 is a guest room selection / use system and the guest room use of FIG. FIG. 3 is a diagram showing an image displayed on a large monitor, and FIG. 4 is a diagram showing an image displayed on a large monitor. A diagram that also contains information, FIG.
FIG. 6 is a diagram showing an enlarged image of a selected guest room displayed on a large monitor, and the image also includes customer information.
FIG. 6 is a diagram in which the display of the customer information screen of FIG. 5 has been changed to a screen for searching for room usage fee / time.

The inn / hotel guest room charge / time search system according to the customer operation in the first embodiment is mainly used for business / leisure together with the inn / hotel room selection / use system utilizing customer management which will be described below. Used in Japanese inns and hotels. In this business / leisure inn / hotel, the front desk staff has been significantly reduced, and the customer can perform the check-in / check-out procedure exclusively by using the room selection and use system and the automatic payment machine in this embodiment. Can do it.

In such an inn / hotel, FIG.
As shown in FIG. 1, a panel support base 2 having a touch-type operation panel 3 at an upper portion is disposed on a floor surface of an entrance (front lobby) 1 immediately after entering an entrance door. A large monitor 4 is attached to the upper part of the wall behind the panel support 2.

The touch operation panel 3 includes a large monitor 4
The display has a display on which the same image as the image displayed on the display is reduced and constitutes a terminal operating device in the present system. As shown in FIG. This large monitor control computer 5 is connected to a central computer 9 in the front desk, and the customer operates the touch operation panel 3 to select a guest room preferred by the customer and check-in. It is possible to execute a procedure and search for the room usage fee and the room usage time.

First, when the customer performs a check-in operation on the touch-type operation panel 3, the signal is sent to the large monitor control computer 5 via a communication line, and the large monitor control computer 5 is operated. , The internal state of all vacant guest rooms of the inn / hotel (the internal room structure, floor plan, furniture layout, lighting conditions, etc.) is repeatedly displayed at appropriate time intervals by updating the screen ( (See FIG. 3).

The vacancy status of all the guest rooms of the inn / hotel is constantly grasped by the guest room management computer 10 which comprehensively manages the status of the guest rooms. , Through the central computer 9, the guest room management computer
From 10, the vacancy status of the guest room is taken into the large monitor control computer 5, and the large monitor control computer 5 sends the internal status of the vacant guest room as a digital signal to the large monitor 4 together with the room number and usage fee. It is in, that is displayed on its screen.

At the same time, on the large monitor 4, a message "Please insert a card into the card reader if you have a member's card" is displayed. If the customer is a registered member, follow this message. By inserting the member's card into the card insertion slot 12 provided adjacent to the touch-type operation panel 3, various kinds of recorded customer information are displayed on the large monitor 4 and the display of the touch-type operation panel 3 ( (See FIG. 4).

Since all information relating to registered members is stored in the customer management computer 6, when the customer inserts a member's card into the card insertion slot 12, the card reader 7 reads the customer's registration number, and this is read. When sent to the central computer 9 via the large monitor control computer 5, the central computer 9 fetches the customer information stored in the customer management computer 6 from the corresponding customer registration number and sends it to the large monitor control computer. 5 and the large monitor control computer 5 sends the same to the large monitor 4 to update the screen. In FIG. 2, the customer management computer 6
Is shown separately from the central computer 9, but in practice, its functional unit can be built in the central computer 9.

Such customer information includes a discount rate of the usage fee of each vacant guest room reflecting the past usage status of the guest room by the customer, the customer's birthday, and various personal information such as Memorial Day. . For example, "30% OFF" for a specific guest room according to the past guest room use results
And a discount display of the usage fee. Also, when the date is a customer's birthday, the same display can be performed.

Further, such customer information includes a current service point rank reflecting the past guest room use status by the customer. For example, service points such as “50 points” are provided and displayed for a specific guest room according to the past guest room use results. Further, a display of the accumulated points “265” up to the present is displayed. As the rank of the service point, a rank of ruby, opal, platinum, emerald, diamond, or the like is provided according to an increase in the number of points.

Further, in such customer information, as shown in FIG. 4, identification of a guest room (bold frame) and an unused room (no bold frame) by the customer in the past is made. The number of rooms remaining until all rooms have been used is displayed.

The large monitor 4 and the display of the touch-type operation panel 3 display the internal state of the empty room as described above,
When the guest room information such as the usage fee and the customer information are displayed, the customer refers to these display contents and determines the most advantageous and the most preferred empty guest room on the touch-type operation panel 3 display. By touching the vacant guest room in the displayed video, selection can be made.

In this case, depending on the customer, it may be possible to prioritize or exclude entry into each vacant room. For example, depending on the age of the customer, the number of people, the combination of gender, etc., there may be rooms that are more suitable for customers and rooms that are not.

For this reason, the large monitor control computer 5 selects a guest room more suitable for the customer based on the customer combination information input by the customer performing a check-in operation on the touch panel 3. Then, these guest rooms can be preferentially displayed on the large monitor 4. As a result, rooms that are less suitable for the customer are excluded.

When the guest room preferred by the customer is selected in this way, the selected guest room number, usage fee, internal situation, various customer information, etc. are displayed on the large monitor 4 and the touch-type operation panel 3. Is displayed in a close-up (see FIG. 5),
Press the "Enter" button to confirm.

As shown in FIG. 5, the thus-determined customer's preferred room usage fee is divided into a break, a stay, and a unit time extension, as shown in FIG. Although displayed above, some customers may wish to use the guest room in more detailed time units, and in this case, it is desired to display the room use fee for the total use time. In addition, some customers may want to use a guest room within a budget allowed by the customer. In this case, it is desired to display the maximum possible room use time for the budget.

In order to respond to such customer's request,
After the “enter room” button is pressed and the guest room preferred by the customer is determined, the screen displayed on the large monitor 4 and the display of the touch operation panel 3 is updated to the screen shown in FIG.

[0031] The screen smell Te, customer enters via a touch-sensitive operation panel 3 rooms available time desired by the customer
And central computer via the large monitor control computer 5.
Room charge for computer 9 corresponding to the room use time
It is calculated, and a large monitor the calculated room usage fee
Since the output is displayed on the same screen via the control computer 5 , the customer can know the room usage fee for the desired room usage time.

If the customer wants to know the room charge for the desired room use time,
Press the "Yes" button in response to the question "Do you want to confirm the fee?" Then, when the customer touch-operates the touch-type operation panel 3 and inputs, for example, "5" for five hours, which is the room usage time desired by the customer, "3000" of $ 3000, which is the room usage fee, is output. You. Then, the customer presses the “OK” button to confirm the selection, and if not, presses the “NO” button.
Again, the user inputs the desired room use time next to the customer.

Further, on this screen, the customer inputs the desired room exit time (time) desired by the customer on the touch operation panel 3.
, The guest room usage fee is output and displayed, so that the customer can know the room usage fee for the room leaving time desired by the customer.

When the customer wants to know the room usage fee for the room leaving time desired by the customer,
Press the "Yes" button in response to the question "Do you want to confirm the fee?" Then, when the customer touches the touch-type operation panel 3 and inputs, for example, “6” and “30” at 6:30, which is the customer's desired room exit time,
“6000” of $ 6000, which is the room usage fee, is output. Then, the customer presses the "OK" button to confirm the selection, and if not, presses the "NO" button and again inputs the next desired room exit time after the customer.

Further, on this screen, the guest can use the guest room by inputting the desired room use charge (payment fee budgeted for the use of the guest room) via the touch-type operation panel 3. Since the appropriate room use time is output and displayed, the customer can know the room use time for the desired room use charge.

When the customer wants to know the room use time for the room charge desired by the customer,
In response to the "Do you want to check availability?"
Press the "Yes" button. Then, when the customer touch-operates the touch-type operation panel 3 and inputs, for example, "5000" of $ 5000, which is the room usage charge (budget) desired by the customer, the room usage time in which the room can be used is 6 Since "6" of the time is output, the customer presses the "OK" button to confirm the selection, and if not, presses the "NO" button and again selects the room desired next to the customer. Enter the usage fee.

As described above, when the guest room preferred by the customer and the accommodation pattern desired by the customer are finally determined, the guest room key outlet 13 provided below the touch-type operation panel 3 is used to output the guest room. The key is ejected, and the customer receives the key, thereby completing the check-in procedure. If the customer is not satisfied with the room and accommodation pattern,
The user presses the "quit" button to return to the screen of FIG.

The central computer 9 stores the guest room number and the accommodation pattern selected by the customer via the large monitor control computer 5, so that the central computer 9 provides the customer with the information via a not-shown inn / hotel management system. It can be notified that the room use time has expired or the guest room exit time is approaching. It is to be noted that the presence or absence of this notification can be selected by the customer on the screen of FIG. In this case, it is possible to select how many minutes ago the notification is desired. The central computer 9 can also cause the automatic payment machine to execute the payment for the cost required for the guest to stay and take a break.

The computer 5 for controlling a large monitor
Is connected to the presence sensor 8, and when the presence sensor 8 detects a customer coming into the entrance 1,
The motion sensor 8 sends a signal to the large monitor control computer 5 to activate the large monitor control computer 5 and set it to a standby state.

Since the first embodiment is configured as described above, the following effects can be obtained according to the system for searching for the room use charge / time of a ryokan or hotel by customer operation. In the inn / hotel guest room charge / time search system according to the customer operation in the first embodiment, the customer using the inn / hotel guest room operates the touch-type operation panel 3 by himself / herself to select the desired guest room. By inputting the usage time, the room usage fee is output and displayed on the screen of the touch-type operation panel 3.

As a result, the customer can know the room usage fee for the desired room usage time before entering the guest room, so that the customer can use the guest room with confidence during this time.

In this system, a customer who uses a guest room at a ryokan or a hotel operates the touch-type operation panel 3 by himself / herself to select a desired room use fee (budget for guest room use). By inputting the (payment fee), the room use time during which the guest room can be used is output and displayed on the screen of the touch-type operation panel 3.

As a result, the customer can know the room use (possible) time for the room charge desired by the customer before entering the room, so that the customer can use the room with confidence during this time. Can be.

In this system, a customer who uses a guest room at a ryokan or hotel operates the touch-type operation panel 3 by himself and inputs his / her desired room exit time, thereby reducing the room use fee. The output is displayed on the screen of the touch operation panel 3.

As a result, the customer can know the room usage fee for the desired room exit time before entering the guest room, so that the customer can use the guest room with confidence until the exit time.

Further, in this system, a means is provided for notifying that the guest room use time has expired or the guest room leaving time is approaching, so that the customer can approach the expiration of the guest room use time or the guest room leaving time. that was, it is known isosamples with the notification of the notification means, the customer,
Until this room use time is full or this room leaving time,
The guest rooms can be used more safely.

Next, another embodiment (Embodiment 2) of claims 1 of the present application according to claim 3 invention will be described. In the system for searching for a guest room usage charge and time at a ryokan or hotel according to the second embodiment, a push-button operation panel (not shown) is used instead of the touch-type operation panel 3 in the first embodiment. . The push button type operation panel is also provided with a display similar to the display of the touch type operation panel 3.

Therefore, instead of touching the touch-type operation panel 3, the customer performs the same operations as those performed through the touch-type operation panel 3 by pressing down the buttons of the push-button operation panel. can do.

The second embodiment is different from the first embodiment in the above points, but there is no difference in other points, so that the detailed description is omitted. The second embodiment can provide the same effects as the first embodiment.

In the first and second embodiments,
The guest room usage charge / time search system of the inn / hotel by the customer operation was executed via the touch-type operation panel 3 or the push-button operation panel provided at the entrance 1, but the invention is not limited to this. Can be configured to be executed via a television and a remote controller provided in the computer. The customer can operate the present system by operating the remote controller in the guest room. In this case, the television and the remote control function as a terminal operating device having a display.

Further, if the subsystem including the television and the remote controller is used in combination with the subsystem including the touch-type operation panel 3, the customer can make his or her desired request before and after entering the guest room. You can know the room usage fee for your room usage time, the room usage fee for your desired room leaving time, and the room usage time for your desired room usage time, so that customers can use their rooms with even more confidence. It can contribute to further improvement of customer service.

Further, in the first and second embodiments, the touch type operation panel 3 or the push button type
Although the same image as the image displayed on the large monitor 4 is reduced and displayed on the display of the operation panel, the present invention is not limited to this, and a selection menu of a plurality of empty rooms is displayed on the large monitor 4. In such a case, only the room numbers of those empty guest rooms can be displayed on the display of the touch-type operation panel 3. This facilitates the operation of selecting a vacant guest room of the customer.

[Brief description of the drawings]

[1] of the appended claims 1 to have been one embodiment inns and hotels where room usage fee-time retrieval system inns and hotels by customer operation in Embodiment 1 is applied in the invention according to claim 3 It is a perspective view of an entrance.

[Figure 2] Room selection and use system
It is a block diagram of the apparatus which comprises a time search system.

FIG. 3 is a diagram showing an image displayed on a large monitor.

FIG. 4 is a diagram showing an image displayed on a large monitor, wherein the image also includes customer information.

FIG. 5 is a diagram showing an enlarged image of a selected guest room displayed on a large monitor, wherein the image also includes customer information.

FIG. 6 is a diagram in which the display of the customer information screen of FIG. 5 has been changed to a screen for searching for room usage fee / time.

[Description of Signs] 1 ... Entrance, 2 ... Panel support base, 3 ... Touch-type operation panel (terminal operating device with display), 4 ... Large monitor, 5 ... Computer for large monitor control, 6
… Customer management computer, 7… Card reader, 8… Presence sensor, 9… Central computer, 10… Room management computer, 12… Card insertion slot, 13… Room key ejection port.

Claims (3)

[Claims] Claims: 1. In a guest room charge / time search system for a ryokan or hotel operated by a customer provided with a terminal operating device having a display, a guest room use charge is output and displayed by inputting a desired guest room use time. A guest room use charge / time search system for inns and hotels operated by a customer, wherein a guest room use time is output and displayed by inputting a guest room charge desired by the customer. 2. The guest room usage by a customer operation according to claim 1, wherein the guest room leaving time is further output and displayed by inputting a desired guest room leaving time. Price / time search system. 3. The inn / hotel operated by a customer according to claim 1 or 2, further comprising means for notifying that the guest room use time has expired or the guest room exit time is approaching. Room use fee / time search system.